AskNicely Reviews & Product Details

I want to highlight the incredible support we’ve received — specifically from Breanne Singley, who has been nothing short of amazing. Breanne is quick to respond, patient with every question, and consistently goes above and beyond to ensure we are successful. Her clarity, helpfulness, and positive personality make every interaction a pleasure. We are a fairly new AskNicely client, and I can confidently say we would rate them a full 10 stars if we could. The platform is extremely user-friendly, making it easy to build and launch surveys, manage eNPS, and gather meaningful feedback quickly. Implementation was easy, smooth, and completed quickly, and we were able to launch our first survey within just three days. Review collected by and hosted on G2.com.

While our experience with AskNicely has been extremely positive, the only challenge we continue to experience involves survey display issues when sending through Outlook. We understand this is related to Outlook/browser compatibility rather than the AskNicely platform itself, and the support team has helped us identify a workaround by instructing users to open the survey through the web version of Outlook.

However, if there is an opportunity in the future to improve how the surveys render within Outlook — or to better integrate across the platform — that would greatly enhance usability on our end. Even though it is a small inconvenience, resolving it would create an even smoother experience for our respondents and administrators. Review collected by and hosted on G2.com.

AskNicely makes the process of consolidating or gathering customer information more efficient.

The program helps us survey or monitor our users through mobile apps, emails or even websites

AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot.

The feedback we collect from AskNicely are actionable and useful

We also capture sentiments from all users, more so our clients and their ideas Review collected by and hosted on G2.com.

AskNicely has limited customization, more so on surveys which could be useful in feedback management

The program is sluggish in reporting, more so those that entails comprehensive updates and analytics Review collected by and hosted on G2.com.

The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. Review collected by and hosted on G2.com.

The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. Review collected by and hosted on G2.com.

AskNicely has been an incredible tool for our business! The program makes it so easy for us to collect feedback that not only helps us improve but also adds value to our customers by ensuring their voices are heard. The platform is straightforward and intuitive to navigate, making it a breeze to use.

It has significantly streamlined our feedback process, saving me time and making my work much more efficient. The insights we’ve gained from customer responses have been invaluable, allowing us to focus on what truly matters. Highly recommend AskNicely to any business looking to elevate their customer experience! Review collected by and hosted on G2.com.

There is nothing to dislike—works perfectly! Review collected by and hosted on G2.com.

I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. Review collected by and hosted on G2.com.

I find the interface for creating surveys and finding the survey results quite complex. Review collected by and hosted on G2.com.

I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. Review collected by and hosted on G2.com.

The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. Review collected by and hosted on G2.com.

The platform is well set out, the features are great, the ability to connect with feedback/ratings given, and generally really easy to use.

I really like the ability to see customer/participant rating history to enable us to understand when their experience has shifted positive or negative. Enables you to really look into the causation in the background while reviewing the ratings, comments and data.

The people behind the platform are great as well - open to constructive feedback and improvements along with being helpful with what you are trying to achieve. Review collected by and hosted on G2.com.

This is kind of hard. The help feature is good, could have some improvements, but that's probably more of a 'me' issue. Review collected by and hosted on G2.com.

Each member of the team has supported me in getting the most value out of AskNicely. I have biweekly calls checking in on my initiatives using customer feedback, and get additional ideas and support on how to leverage the tool. Many ideas are ones I wouldn't have thought of and aids in the business seeing the value of all of the customer input. Questions are answered quickly and there hasn't been a time I didn't feel up to date about the product, even with AskNicely constantly coming out with new features and functionality! Review collected by and hosted on G2.com.

It can be difficult to keep up with the logistics of accurate data input to AskNicely. The platform itself organizes the customer information exactly as it should, but the upkeep up a location consolidating or a leader of a region changing results in a fair amount of work internally to keep the data accurate that is sent to AskNicely. Review collected by and hosted on G2.com.

I love that AskNicely surveys our customers at the onset of a claim and at the end. This gives us the opportunity to read surveys and correct any issues or concerns that they may have early on. The platform is also very user friendly and the customer service team is readily available and helpful in the implementation and throughout the use of the platform. I appreciate how well they explain and review our usage to look for ways we can get more use out of the system. Review collected by and hosted on G2.com.

One of the downsides is that we can't (yet) integrate the data with our API's so that we can export data and create tables to show our executives. This is still a manual process which I hope will be available at some time in the future. Review collected by and hosted on G2.com.

AskNicely is super easy to use for those that get the survey. It is completely customizable with our logos and the surveys come back to us instantly once filled out. Customer service is always ready to help with any questions that we have (which tend to be a lot because we use this application every day). Review collected by and hosted on G2.com.

Sometimes the back end is a little time consuming to set up specific work flows. At times I also wish that there was more customizable features for our users and dashboards to better suit the needs of our organization. Review collected by and hosted on G2.com.