AskNicely Reviews & Product Details

I like AskNicely because it's very easy to use and has a friendly interface. The surveys are easy to create and edit, enabling me to use a single survey with minor modifications for different customers and gather all the information I need. The UI is intuitive, making it straightforward to add contacts and manage surveys. Review collected by and hosted on G2.com.

I think there might be ways to make survey results more easy to find and group depending on certain characteristics. Maybe adding a field for tags in case there are surveys that need to be grouped. For example, if I use the same survey for different customers in different departments, a field that can help me access them based on the tag I assign. Review collected by and hosted on G2.com.

AskNicely makes the process of consolidating or gathering customer information more efficient.

The program helps us survey or monitor our users through mobile apps, emails or even websites

AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot.

The feedback we collect from AskNicely are actionable and useful

We also capture sentiments from all users, more so our clients and their ideas Review collected by and hosted on G2.com.

AskNicely has limited customization, more so on surveys which could be useful in feedback management

The program is sluggish in reporting, more so those that entails comprehensive updates and analytics Review collected by and hosted on G2.com.

The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. Review collected by and hosted on G2.com.

The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. Review collected by and hosted on G2.com.

I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. Review collected by and hosted on G2.com.

Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. Review collected by and hosted on G2.com.

I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us. Review collected by and hosted on G2.com.

When you receive a detractor response, a comment should be required. It's important to identify why someone has a rating they did. Review collected by and hosted on G2.com.

AskNicely has been an incredible tool for our business! The program makes it so easy for us to collect feedback that not only helps us improve but also adds value to our customers by ensuring their voices are heard. The platform is straightforward and intuitive to navigate, making it a breeze to use.

It has significantly streamlined our feedback process, saving me time and making my work much more efficient. The insights we’ve gained from customer responses have been invaluable, allowing us to focus on what truly matters. Highly recommend AskNicely to any business looking to elevate their customer experience! Review collected by and hosted on G2.com.

There is nothing to dislike—works perfectly! Review collected by and hosted on G2.com.

It is really easy to use. There is a lot of depth and a huge suite of options to refine, compare, contrast etc if you are looking for deep analysis but also a really nice simple interface showing core information if you want to use it simply or as a department manager Review collected by and hosted on G2.com.

Nothing in particular, sometimes we have technical issues but nothing specific. Review collected by and hosted on G2.com.

I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. Review collected by and hosted on G2.com.

I find the interface for creating surveys and finding the survey results quite complex. Review collected by and hosted on G2.com.

I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. Review collected by and hosted on G2.com.

The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. Review collected by and hosted on G2.com.

The platform is well set out, the features are great, the ability to connect with feedback/ratings given, and generally really easy to use.

I really like the ability to see customer/participant rating history to enable us to understand when their experience has shifted positive or negative. Enables you to really look into the causation in the background while reviewing the ratings, comments and data.

The people behind the platform are great as well - open to constructive feedback and improvements along with being helpful with what you are trying to achieve. Review collected by and hosted on G2.com.

This is kind of hard. The help feature is good, could have some improvements, but that's probably more of a 'me' issue. Review collected by and hosted on G2.com.