AskNicely Reviews & Product Details

I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help. Review collected by and hosted on G2.com.

I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly. Review collected by and hosted on G2.com.

I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company. Review collected by and hosted on G2.com.

I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently. Review collected by and hosted on G2.com.

I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. Review collected by and hosted on G2.com.

I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. Review collected by and hosted on G2.com.

I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end. Review collected by and hosted on G2.com.

I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time. Review collected by and hosted on G2.com.

I like AskNicely because it's very easy to use and has a friendly interface. The surveys are easy to create and edit, enabling me to use a single survey with minor modifications for different customers and gather all the information I need. The UI is intuitive, making it straightforward to add contacts and manage surveys. Review collected by and hosted on G2.com.

I think there might be ways to make survey results more easy to find and group depending on certain characteristics. Maybe adding a field for tags in case there are surveys that need to be grouped. For example, if I use the same survey for different customers in different departments, a field that can help me access them based on the tag I assign. Review collected by and hosted on G2.com.

AskNicely makes the process of consolidating or gathering customer information more efficient.

The program helps us survey or monitor our users through mobile apps, emails or even websites

AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot.

The feedback we collect from AskNicely are actionable and useful

We also capture sentiments from all users, more so our clients and their ideas Review collected by and hosted on G2.com.

AskNicely has limited customization, more so on surveys which could be useful in feedback management

The program is sluggish in reporting, more so those that entails comprehensive updates and analytics Review collected by and hosted on G2.com.

I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy. Review collected by and hosted on G2.com.

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The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. Review collected by and hosted on G2.com.

The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. Review collected by and hosted on G2.com.

I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. Review collected by and hosted on G2.com.

Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. Review collected by and hosted on G2.com.

I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us. Review collected by and hosted on G2.com.

When you receive a detractor response, a comment should be required. It's important to identify why someone has a rating they did. Review collected by and hosted on G2.com.