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CallMiner

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228 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

165
58
4
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
165
58
4
0
1
Verified User in Retail
AR
Verified User in Retail
10/29/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Powerful Insights and Excellent Partnership

What I value most about CallMiner Eureka is how it transforms every customer interaction, whether voice or digital, into meaningful insights that can be acted upon. It goes beyond simple transcription or scoring by linking what was said to the underlying reasons and showing how these conversations affect business results.
SN
Srinivasan N.
10/27/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Callminer Delivers Fast, Actionable Insights for Customer Service Teams

Callminer removes questions and provides answers. I am a customer service professional and have been for a very long time. This tool allows my team to get answers from thousands of customers. The answers are there; I just need to ask the question.
Manrique S.
MS
Manrique S.
Business Analysis Director, Strategy & Analytics
10/24/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Listen to your customers

The ability to gather actionable insights from countless interactions

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002