NiCE CXone Mpower

1,726 reviews

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

NICE Workforce Management

90 reviews

NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategies. By integrating new digital channels and asynchronous contacts with WFM's True to Interval (TTI) forecasting, contact centers can more accurately optimize their front-office and back-office staffing.

NICE Actimize Xceed

25 reviews

Delivers real-time, customer-centric fraud prevention that supports a holistic, enterprise-wide fraud management program.

Actimize AML Essentials

6 reviews

Actimize AML Essentials, a cloud-based offering that is built upon our proven, industry-leading, end-to-end anti-money laundering platform addresses the challenges of regional and community financial institutions.

X-sight

0 reviews

Built for enterprise scalability, X-Sight extends best-in-class financial crime risk management with core services powered by the cloud. By addressing complex demands for flexibility and extensibility at scale, X-Sight introduces boundless data from any source, limitless analytics and intelligent automation.