it helps me identify which of my call handling to improved and that needs to focus on

Score buddy is so user friendly. It is easy to learn and very easy to navigate the system. The built-in reporting functions are ideal and simple.

First of all the ease of use the scorebuddy, most of us find the interface intuitive and it is very user friendly. You can use it as it is hassle free and You navigate also use the system itself effectively. The Number of feautures it offers make the work simplier especially us working in customer support field, score buddy makes it easier and meet our deadlines as this is the frequent tool that we use to meet our targets when it comes in evaluating agents.