The conversion of the call transcripts could be better, maybe use phonetic boosting.
Small thing thoughThe fact that the user after creating 10 categories has to retro each one of them.
There should be an ability to create test sessions so that users can ingest more calls in them, create categories and retro the entire session without the disturbing the production environment
There is no way of knowing if a particular phrase or word in a category is not working or causing problem, maybe have something like color codes to show it or the system shows count
The ROI calculators sometimes freeze while using them Review collected by and hosted on G2.com.