--- title: Avaya IP Office Reviews meta_title: 'Avaya IP Office Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Avaya IP Office works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 11 scale: '5' date_modified: '2026-07-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya IP Office Reviews **Vendor:** Avaya **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Avaya IP Office Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions. The integrated Avaya Call Reporting functionality allows you to record and document incoming calls comprehensively, creating a valuable archive for compliance, quality assurance, and training purposes. Beyond basic recording, the platform enables detailed call analytics that help you identify trends, measure performance metrics, and optimize your communication strategies. For contact centers and customer service operations, IP Office delivers real-time call center agent dashboards that transform how your team handles customer interactions. These intuitive dashboards provide agents with immediate visibility into call queues, wait times, and routing information, enabling more efficient call handling and improved first-contact resolution rates. Supervisors gain access to real-time monitoring capabilities, allowing them to coach agents and manage workforce productivity effectively. Flexibility for Modern Work Environments In today's dynamic workplace, employee mobility is essential. Avaya IP Office empowers your remote and mobile workforce by delivering the same powerful communication capabilities whether employees work from the office, home, or any location worldwide. This seamless experience ensures that distributed teams maintain productivity and collaboration without compromising on features or functionality. Remote workers gain access to the full suite of IP Office capabilities—including advanced call handling, presence information, unified messaging, and integrated collaboration tools. This consistency eliminates the frustration of limited functionality for remote staff and enables your organization to attract and retain talented employees who increasingly expect flexible work arrangements. Enterprise-Grade Features Beyond the essentials, Avaya IP Office includes comprehensive unified communications capabilities that integrate voice, video, messaging, and presence into a single platform. The solution supports video conferencing, instant messaging, voicemail-to-email transcription, and intelligent call routing that ensures customers and colleagues reach the right person efficiently. The on-premises deployment model gives your organization complete control over your communications infrastructure, data security, and system customization. This approach appeals to enterprises with stringent compliance requirements, data sovereignty concerns, or specific integration needs with existing business systems. Implementation & Support Avaya's global partner network ensures professional implementation, configuration, and ongoing support tailored to your specific requirements. Whether you're a small business with basic needs or a large enterprise requiring sophisticated contact center capabilities, IP Office scales to match your requirements. Next Steps Ready to explore how Avaya IP Office can transform your organization's communications? Our Avaya experts are available to discuss your personalized communication needs and provide a live demonstration of the platform in action. Discover why thousands of organizations worldwide trust IP Office to deliver superior customer experiences and enable productive, engaged employees. Contact an Avaya specialist today to schedule your personalized consultation and see IP Office in action. ## Avaya IP Office Reviews ### 1. Anaya IP Office **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan P. | Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Avaya IP Office?** Avaya IP office allows the users to use multiple communication services through a single platform. **What do you dislike about Avaya IP Office?** High initial product cost for small business and scalability issues for large customers. **What problems is Avaya IP Office solving and how is that benefiting you?** Video calling, instant messaging, call recording ### 2. Avaya IP Office Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rajkumar S. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Avaya IP Office?** The easy go configuration, Scalability, Integration and Quality of the calls are the best things of Avaya IP Office **What do you dislike about Avaya IP Office?** Avaya IP office is the high cost solution, For each and every IP phones, Analog Modules, SIP Trunks and Voice Mail Pro services we need to procure seperate licenses. **What problems is Avaya IP Office solving and how is that benefiting you?** To communicate users of Intera locations and Domestics users, Also for the Call Center solutions. ### 3. Good telephony product for small customers **Rating:** 4.5/5.0 stars **Reviewed by:** Irshad A. | Manager technical services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Avaya IP Office?** Easily manage by application instead of commands, batter option of telephony redundancy **What do you dislike about Avaya IP Office?** license configuration is little bit tricky **What problems is Avaya IP Office solving and how is that benefiting you?** Provides intercom extension on desk which is very useful in time-saving. Help to serve customer teleservices. ### 4. User Frindly **Rating:** 5.0/5.0 stars **Reviewed by:** mahesh d. | avaya customer support engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Avaya IP Office?** Easy to manage and identifie the issue and rugged Systen **What do you dislike about Avaya IP Office?** More Extention required more Hardware Expansion module required **What problems is Avaya IP Office solving and how is that benefiting you?** Voice mail issue solved then conference brdige working ### 5. Avaya Is the phone system tool that helps to communicate in a professional way **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Avaya IP Office?** I remember using Avaya when working remotely for a US company. It's functionality was great and very reliable for me. I didn't have to pay attention to the connection or the stability of the service at all. All features works just fine and it was very helpful tool to communicate with clients and people in general. **What do you dislike about Avaya IP Office?** The interface could be a little more friendly so many more people can be more satisfied using the product. Other than that, I think it **What problems is Avaya IP Office solving and how is that benefiting you?** I worked remotely so it was great for me to have a workstation fully installed with my Avaya phone working with no problems. It was just as it was at the office somewhere else. ### 6. easy, fast, **Rating:** 4.0/5.0 stars **Reviewed by:** Nava N. | 38 Iannuzzi St, Toronto, ON M5V 0S2, Canada, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Avaya IP Office?** simple to use to connect internal and external **What do you dislike about Avaya IP Office?** disconnect sometimes, needs updates and check connection **What problems is Avaya IP Office solving and how is that benefiting you?** calling internal and external users ### 7. Avaya Office IP is an exceptional work tool **Rating:** 4.5/5.0 stars **Reviewed by:** Maureen H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Avaya IP Office?** I have used this daily. I love that it keeps you connected to your clients seemlessly. To me this is one of the more advanced IP solutions. Easy to use. And effective for the job i do. **What do you dislike about Avaya IP Office?** Just it being voice over internet protocol, on occasion you have intermitent dropped calls. But by far superior to other IP solutions. **What problems is Avaya IP Office solving and how is that benefiting you?** It solves the need for any type of direct phone line. Also there is Avaya space that allows you to have one application for calls, video calls and even use of calander reminders. It makes my job so much more simple. ### 8. Good for Small & Medium Site Business that require a telephony services at a lower costs. **Rating:** 3.0/5.0 stars **Reviewed by:** Mohammad S. | Customer Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Avaya IP Office?** As compared to Cisco Call Manager, AVAYA IP Office provides flexibility with on-premise, cloud or hybrid due to its simpler setup and lower cost. **What do you dislike about Avaya IP Office?** Scalability is limited due to its limitations with collaboration with other third party utlities & applications. **What problems is Avaya IP Office solving and how is that benefiting you?** A Small Business of 100 head count that requires a customer service solution, Avaya IP Office is the easier to deploy option that includes voice, videos, conferencing options. ### 9. All in One Box **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Avaya IP Office?** Scalability. IP Office grows with the organization and scaling from 10 users to 200 is as easy as 1-2-3 **What do you dislike about Avaya IP Office?** Almost all features require a seperate license and that has an impact on overall cost. **What problems is Avaya IP Office solving and how is that benefiting you?** IP Office handles all our communication and we have no need for a dedicated Receptionist as it handles alll the call routing to specific users. ### 10. Boosting Business Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Tytus J. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Avaya IP Office?** Features include call routing, voicemail, auto attendant, conferencing, video calling and instant messaging. Provides businesses with greater control over their data and security. **What do you dislike about Avaya IP Office?** Requires ongoing maintenance and updates by qualified personnel. **What problems is Avaya IP Office solving and how is that benefiting you?** It easier to connect with colleagues, customers, and partners. This improves accessibility and communication efficiency. ### 11. Good product for Contact Center! **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie M. | BDE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Avaya IP Office?** It helped me to improve our business process and thus enhance our customer experience. **What do you dislike about Avaya IP Office?** Few issues with the functionalities and bugs but their reps helped us to resolve quickly. **What problems is Avaya IP Office solving and how is that benefiting you?** We were looking for an affordable and scalable contact center solution and found it best as per our requirements - [View Avaya IP Office pricing details and edition comparison](https://www.g2.com/products/avaya-ip-office/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A12%3A46+-0500&secure%5Bsession_id%5D=97a1956c-4ce9-40e0-a96e-9a2eaa737bb7&secure%5Btoken%5D=dc8ee5f11829a191c71f4d8f9af9ea6a7fdbd91c0cabd7381c03919b17ca127e&format=llm_user) ## Avaya IP Office Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Software Type** - Mobile - Browser Application - Desktop Application **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Avaya IP Office Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)