--- title: Verint Speech and Text Analytics Reviews meta_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 89 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews **Vendor:** Verint **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 89 ## About Verint Speech and Text Analytics Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. ## Verint Speech and Text Analytics Pros & Cons **What users like:** - Users find Verint Speech and Text Analytics **easy to use** , streamlining call reviews and enhancing data insights effortlessly. (6 reviews) - Users value the **high accuracy** of Verint Speech and Text Analytics for insightful and informed decision-making. (5 reviews) - Users value the **real-time analytics** of Verint Speech and Text Analytics, enhancing insights from their interactions. (4 reviews) - Users value the **powerful insights** provided by Verint Speech Analytics, enhancing customer experience and operational efficiency. (4 reviews) - Users value the **real-time insights** of Verint Speech and Text Analytics, enhancing customer interactions and operational efficiency. (4 reviews) - Reporting (4 reviews) - Categorization (3 reviews) - Helpful (3 reviews) - Integrations (3 reviews) - Sentiment Analysis (3 reviews) **What users dislike:** - Users report that **transcription accuracy is inconsistent** , leading to low confidence and reliability issues with the tool. (4 reviews) - Users report **accuracy issues** with Verint Speech and Text Analytics, affecting transcription reliability and call categorization. (3 reviews) - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. (3 reviews) - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. (2 reviews) - Users express a need for more **robust reporting** features, highlighting issues with manual reports and limited dashboard functionality. (2 reviews) - Users experience **integration issues** with Verint Speech and Text Analytics, limiting flexibility across different call platforms. (2 reviews) - Language Limitations (2 reviews) - Limited Customization (2 reviews) - Users are frustrated by the **missing real-time transcription** feature and the lack of a data model in Verint. (2 reviews) - Users face **transcription concerns** with clinician content, particularly with noise from scripted parts and inaccurate Portuguese terms. (1 reviews) ## Verint Speech and Text Analytics Reviews ### 1. Capture quick data **Rating:** 4.0/5.0 stars **Reviewed by:** Myk M. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** We can easily grab the information needed for process improvement. We can also do quick studies on new policies that are put in place. Report functions are user-friendly. **What do you dislike about Verint Speech and Text Analytics?** We have to spend quite a bit of time going over categories, verifying that they are transcribed properly. Not as accurate as I would like for it to be. Phonetic boosting is needed. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We can quickly build categories and provide the information needed for business units. Return on investment is a key factor when using this product. Finding ways to improve our preocesses. ### 2. Very very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Mani C. | Data Processing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Verint Speech and Text Analytics?** All the AI tools recently have some maximum input or bug in them. But in this application it way too smooth and easy to use interface. **What do you dislike about Verint Speech and Text Analytics?** The speed of processing the data needs to improve to maximum level to cope up with the applications in the market to sustain **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Maybe to correct the incorrect information and also to re-look at the documents quicky ### 3. Speech Analytics to tell a Quality Story **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | Director of Quality Tools and Program Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Speech and Text Analytics?** The ability to search keywords in interactions to tell a story of what is really happening in the ecosystem. This data can be used to make data-driven decisions. **What do you dislike about Verint Speech and Text Analytics?** Speech is not perfect and there is always improvements to be made. I always look forward to the future enhancements to bring it closet to 100% transcription. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It is becoming part of the Quality program to help drive data-driven insights ### 4. You Gotta Get the Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Senior Manager of Quality Automation and Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Speech and Text Analytics?** It helps locate the needle in the haystack. **What do you dislike about Verint Speech and Text Analytics?** I would like to be able to have a dashboard that pulls in the most spoken words in the environment as well as the associated call duration. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Providing me the frequency in which a specific word is being spoken so I can leverage quality experts to dig into that focus data. ### 5. The best tool to analyze your contact center data **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo G. | IT Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Verint Speech and Text Analytics?** Speech Analytics can transcribe and analyze 100% of recorded calls to extract valuable intelligence. Automatically detect and explore words, phrases, categories and topics mentioned during calls to reveal possible trends and areas of opportunity or problems. **What do you dislike about Verint Speech and Text Analytics?** The search engine can be more efficient. You should make the functionalities and information available by APIS to be able to exploit the transcriptions with third-party applications **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** - Improved the performance of the knowledge contact center to reduce the agent processing time and repeat calls. - Measure the satisfaction of the clients - Improve quality supervision by reviewing large samples and types of specific calls. ### 6. Unlock Ultimate Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Speech and Text Analytics?** Using Verint Speech can help you uncover problems in your customers experience that were previously undetected. **What do you dislike about Verint Speech and Text Analytics?** Would like to upgrade to real time analytics with alerts for different key words **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Risk based monitoring, customer experience process improvement opportunities ### 7. Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** I like that speech allows for quick achievable insights, not just by analysts but for other business units. That visibility helps others communicate what categories are useful for the business so that we can build them. **What do you dislike about Verint Speech and Text Analytics?** I dislike that speech categories don't integrate outside data or other Verint data like dpa to be able to cross filter. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech has helped us tag our calls regardless of whether a transaction was present. ### 8. Selling Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Speech and Text Analytics?** Its a powerful tool and intuitive for the clientes, demos result very attractive for clients **What do you dislike about Verint Speech and Text Analytics?** Its hard to creare the data for the demo **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Compliance for banks and trading floors ### 9. Great solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar S. | Gerente de Servicios de Pre-Venta y Consultoría, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Speech and Text Analytics?** The framework for create New searchs or categorize **What do you dislike about Verint Speech and Text Analytics?** The phonetic boosting, i think the solution should includes native and automatíc. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** 100 percent of visibility for the voice of the customer. ### 10. Road to speech **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Speech and Text Analytics?** Accuracy of transcriptions works well for PCI compliance **What do you dislike about Verint Speech and Text Analytics?** Integration with AQM and no data model provided **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Call trending to have a better understanding of reason for call increase to the call center ### 11. Verint Speech is Grrrrreat! **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond P D. | Telecommunications Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** It's been helpful to our WFO team to analyze the terms as they are trending. It allows us as an organization to pivot and assign agents to a particular area if there is a bigger need there. **What do you dislike about Verint Speech and Text Analytics?** Verint Speech doesn't "catch" medical terms so in the past we'd see words coming across as "bomb scare" instead of "Obama Care." Also, if the user is speaking softly or has a thick accent the system doesn't correctly translate this. Albeit, this is in part to the caller, but I understand that it may not be 100%. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It shows us trending terms--i.e. "diabetes"--and our Corp Analysts can help put out training to agents, literature to customers, and knowledge to upper-level management about trending topics. ### 12. Muti-Tenant is not the Way to Go **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** We have been able to use Categories to find trends in our calls. We also were able to identify several changes that we could make to save Agent Time and reduce Average Handle Time. Searching for Keywords to dig into possible issues was also very useful. **What do you dislike about Verint Speech and Text Analytics?** We had to hire an outside company to train us on how to use Speech analytics and DPA. We went to Verint but were told by our old Account Team that was not something that Verint could help with. Also being in MT Enviornment is frustrating because we have had several times where we found cool new features but had to then open up tickets to request them to be turned on for us which could sometimes take a long time and by the time they got turned on we had lost the enthusiasm to use them. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech analytics is giving us a deeper look into the agent and customer interactions. It is allowing us to reduce the time it takes a customer to get an issue resolved and also saving our agents time so they are able to take care of more customers in their shifts. ### 13. Sr Contact Center Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Speech and Text Analytics?** Finally understanding the reasons customers are calling to make payments via phone vs IVR or MMA. We have been able to get into some of the system issues customers were having. **What do you dislike about Verint Speech and Text Analytics?** I would like to see more out-the-box reports for speech. At the moment we are having an issue with getting the Microsoft sequel approved through our IT department. Once we get the approval, I believe this will help us streamline reports for Speech. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** One problem Speech assisted with our Contact Center was Call Avoidance. During the pandemic, we noticed an increase in call volume. While utilizing the silent time reports, we have cut down on these interactions by 45%. ### 14. It’s a good software with some to work on **Rating:** 4.0/5.0 stars **Reviewed by:** Luis Adolfo E. | Operations, Training & Transition Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Verint Speech and Text Analytics?** I like the simplicity of the interface itself, the text from the menu is very clear and the contrast of colora makes it easy to interact with and also very easy to find. **What do you dislike about Verint Speech and Text Analytics?** The software sometimes feel old or full of unnecesary things. I think it's unacceptable that you can't download the call audio so you can add it as a detail of any audit you're doing at the moment. **Recommendations to others considering Verint Speech and Text Analytics:** Organize the dashboards as you need them. It'd give you the chance to greatly enhance your performance and your team's **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We audit outlier calls using verint and it's very useful that it gives us the possibility of seeing the agent's display so we can complement what we hear. The performance itself have increased due to the completeness of the audits performed on verint. ### 15. Speech Analytics a use case scenario **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Speech and Text Analytics?** Utilizing speech analytics has helped us drill into key categories for our customers. It allows us to perform case studies that help us partner up the results of our findings through quality monitoring and assist our business partners in resolving issues. **What do you dislike about Verint Speech and Text Analytics?** Category creation is imperative and requires a bit of upkeep and maintenance. Difficulty is product-specific terms, needing phonetic boosting, as well as needing to have an experienced group of users to dig into and analyze the data. Transcription is still very rough in a lot of cases. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Helping our business dive into NPS reasons, allowing the business to request case studies relevant to their teams. Identifying our PCS verbatim comments. and helping identify sentiment around thee requests. We have monthly correlation meetings where we drill into specfic customer request. ### 16. My experience with Speech Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Speech and Text Analytics?** The most helpful area is the initial discovery screen where you get the top keywords and you can drill down to discover topics quickly based on trend. In addition teh spider web chart also shows related trends and keywords which gives good insights on keywords that are connected **What do you dislike about Verint Speech and Text Analytics?** What I dislike is that in order to build analytics type of searches and projects you are constrained to the Speech Application It would be nice that the capability can go further in that it can be accessed via the interactions for use by operations. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It has helped us find various trends where we can help improve our processes to drive a better customer experience and improve our product offerings. IN addition it has allowed us to mitigate on going customer issues. ### 17. Really love Verint products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** We're just beginning to use Speech Analytics but already enjoying the various reports that can help narrow down customer issues. Looking forward to getting more hands-on experience. **What do you dislike about Verint Speech and Text Analytics?** Tough to say at this point as I haven't been a long time user but for example adding phonemes can be a little annoying when you have to go through and accept suggestions for multiple words or phrases one at a time. Maybe a more linear UX would be easier to navigate rather than clicking one and accepting, then going back to select the next, etc. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We're primarily looking to identify the main issues our customers contact us and how each of those issues is performing in terms of NPS/CSAT, to focus our training and coaching efforts. ### 18. Verint Speech rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Beth L. | Executive Director, Call Quality & Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Speech and Text Analytics?** Categorization, like to compare categories with meta data and post call survey data. Sentiment categories are very helpful and health care benefit model is strong. **What do you dislike about Verint Speech and Text Analytics?** Really worry about quality of transcription. Looking forward to seeing Da Vinci AI transcription to improve overall qualiity. We've struggled with effectively using phonetic boosting. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Kudos, repeat calls, irate callers, unresolved issues, disconnected calls, complementing our current call intent assignment, consistent call studies on call issues identified by categories. ### 19. Very easy and friendly app to use for associates who are working in BPO industry **Rating:** 4.5/5.0 stars **Reviewed by:** Frereyca Maria Marla L. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Verint Speech and Text Analytics?** I like best is that the easy links that has different functions **What do you dislike about Verint Speech and Text Analytics?** I dislike is when the app is down and it cannot be used. **Recommendations to others considering Verint Speech and Text Analytics:** You need to know the full functions in order to use the app for better experience **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** I have used Verint 10 and Verint 15 as admin user and I can say that there are lots of benefits when it comes to listening to recorded calls ### 20. Speech Analytics is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** Speech is great because it allows you to easily create categories for your business processes. It is a very user friendly tool that can be used by almost anyone. **What do you dislike about Verint Speech and Text Analytics?** I would like the creation of sentiment categories to be a little easier. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It is helping us monitor trending for categories and conduct targetted call reviews for specific processes. ### 21. I would say, nothing beats IEX. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2022 **What do you like best about Verint Speech and Text Analytics?** What I like best I think is to create an IDP. It's user friendly and easy to access once you upload the data needed to export an IDP. Also in terms of shift bidding, I would say it a thumbs up for me. **What do you dislike about Verint Speech and Text Analytics?** Wht I dislike is that most of the features needs manual. It really requires a lot of effort to finish the task specially and us scheduler during that time, we need more automation features to lessen the workload. **Recommendations to others considering Verint Speech and Text Analytics:** I would say if the company has a budget, I would go for IEX **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** So far I haven't encountered this scenario. ### 22. It is easy and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Robin S. | Sr Manager/ Sr Specialist- Data Science and AI, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Verint Speech and Text Analytics?** It is one of the best tool available for text analytics **What do you dislike about Verint Speech and Text Analytics?** Transcription accuracy and slowness, it's not that slow however sometimes it takes time to process huge data **Recommendations to others considering Verint Speech and Text Analytics:** Please have good demo before purchasing. Also check your IT infrastructure capacity if it can accomodate it **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It was a problem of customer review ### 23. Speech Analytics uncovers key CX insights for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** Ability to design and test myriad category combinations to quickly pinpoint a body of insights **What do you dislike about Verint Speech and Text Analytics?** A bit outdated interface, inability to size pick windows **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Helps us identify customer pain points and defects ### 24. Easy user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | SUpervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Verint Speech and Text Analytics?** What I like best is that it is very simple. Easy to learn and teach someone how to use. Searching for what you need is very easy and accessible. Gives you lots of options to search what you are look for by date and time. **What do you dislike about Verint Speech and Text Analytics?** Only dislike is hat the system tends to go down a lot which can delay your work that you need to do. **Recommendations to others considering Verint Speech and Text Analytics:** I would use this if you use any type of over the phone customer service experience so you can track what level of service your employees are providing. From this you can use the data to improve your business customer service, provide coaching, and see what area of opportunities you have as a business to grow. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** The benefits is that it gives you and insight to what you employees are doing what they are saying to your customers, track bad behavior and gives you the opportunity to coach and improve your business service, ### 25. My experience with verint has been good and bad at times. **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm S. | Malcolm, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Verint Speech and Text Analytics?** Vernit is great when it works. It gives us the ability to search for recorded calls and QA them for our representatives. Its also provides day by day interactions of each call made on our system. **What do you dislike about Verint Speech and Text Analytics?** My dislikes for verint are when it mysteriously stops working for no reason. There have been many times when the website for it goes down. When this happens we loose the calls that were recorded prior to it going down. This can be an issue when you looking for a specific call. **Recommendations to others considering Verint Speech and Text Analytics:** Verint is a great product when it works. There are times when it goes down for no reason at all. This can greatly impact job performance especially if you rely on this product. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Verint is used by our company on a daily basis in our QA dept to listen to recorded calls and provide feedback on them. It is also used in escalated situation when we need to listen to call where a customer was told something and they state they were not told that. ### 26. Verint **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Verint Speech and Text Analytics?** It can transcribe an interaction to make it easier to understand the interaction as close to real time as possible. This saved us time in man hours of repeatedly reviewing the same interaction to ensure the information provided was accurate or inaccurate to ensure we were coaching appropriately. **What do you dislike about Verint Speech and Text Analytics?** Verint systems I have found out due go down from time to time due to updates more than needed for my business, sometimes when searching for interactions I do have to submit more parameters than I would expect to locate the particular interaction when attempting to use the search feature. **Recommendations to others considering Verint Speech and Text Analytics:** It was the best transcribing program I found for what I felt was a somewhat economical price. As stated previously the time it saves in regards to coaching efforts is nothing short of miraculous. As we have locations and sites abroad as well and this aided in us improving our coaching efforts at these locations greatly. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Sometimes in the past our organization would have difficulties understanding the conversation/dialect of some customers or even specialist. This program transcribes the entire interaction which aids in faster coaching and business improvement. ### 27. Verint Speech Analytics can process up to 100 percent of calls — a benefit for compliance scenarios **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Verint Speech and Text Analytics?** Helps optimize customer engagement and omnichannel service strategies across assisted and self-service channels by revealing process-related opportunities, points of failure, and technology barriers. Helps reveal occurrences of non-compliance and fraud across 100 percent of phone interactions. Provides insights for improving agent performance, call handling efficiency, and accountability. Helps accelerate speed to insights and return on investment with a solution designed to facilitate ease of operation and expansion **What do you dislike about Verint Speech and Text Analytics?** . Sampling theory is your friend The power of sampling theory means you can get statistically robust intelligence from a much smaller sample than you might think. A properly random sample of 400 calls gives a 95% confidence level irrespective of the size of the population, meaning you actually don’t have to listen to that many calls: one of the weaknesses in the automated analytics sales spiel. Accuracy rates Quoted accuracy rates again aren’t always what they seem – 90% accuracy doesn’t mean that a solution is 90% accurate in spotting a word or phrase or that 9 times out of 10 it will spot that word. What it means is that if you build up your categories carefully and accurately then 90% of the calls returned in that sample will be representative of what you were looking for. Ironically though, the more accurate the initial transcription/ detection process that the solution uses, the easier it is to build those categories, so accuracy is still important and to be fair is getting better. **Recommendations to others considering Verint Speech and Text Analytics:** It's the best and has a lot of advantages **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** To meet the specialized compliance needs of financial trading firms, Verint also offers Verint Speech Analytics for Financial Trading. This trade surveillance solution can analyze 100 percent of trader calls and surface those containing suspicious words or phrases. ### 28. The honest Opinion of an Analytics Company **Rating:** 3.0/5.0 stars **Reviewed by:** Kyra M. | Customer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics is a great company all around yes it has its own pros and cons however what company know throughout does not. Ive known people who work for them and they say the work environment is great. Follow directors whom work in the company they say the work and life balance could be better and that some customers do wish the progress time was faster however those who stick i tout do have compelling happy reviews after. **What do you dislike about Verint Speech and Text Analytics?** The compelling competition of balancing work and personal life. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** marketing establishment has better through the use of Verint. Benefits in the areas of outreach and audience ### 29. I never knew it would be this easy. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Verint Speech and Text Analytics?** I like the boost and increased productivity we have gotten in our business since using this service. **What do you dislike about Verint Speech and Text Analytics?** We are a small company ant not very tech savvy, so getting started was a bit rough. But I have to say customer and tech support we’ve received has been top notch, don’t think I could ask for better. **Recommendations to others considering Verint Speech and Text Analytics:** I’ve been in the customer support field for 25 years, I think this the first time I’ve work with anything that’s been as hassle free not to mention user friendly as this. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Work had been slow now we have almost too much work for us to handle. We’re getting more correct and through communication from our customers. ### 30. Not too bad **Rating:** 4.0/5.0 stars **Reviewed by:** Dani T. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Verint Speech and Text Analytics?** Verint speech analytics really cared about what i wanted. They listened and understood, did research and provided me with the facts i needed to improve. i enjoyed their service. **What do you dislike about Verint Speech and Text Analytics?** I dont really dislike anything about them. They were very helpful and catered to my needs. I would def reccomened. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** I am solving a lot. I realized a lot like speech analaytics, communication errors, and so much more. ### 31. My experience has been very rewarding and satisfying! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Verint Speech and Text Analytics?** What I like best is their accountability of each individual and making sure that we are up to speed on our calls and making sure we take care of our customers. **What do you dislike about Verint Speech and Text Analytics?** There is nothing that I do not like. I have not found anything yet. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** I have been well cared for by this team and I recommend them to anyone. ### 32. Verint speech analytics review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Verint Speech and Text Analytics?** It makes my time spent at the office fly as it is so easy to use it. **What do you dislike about Verint Speech and Text Analytics?** I have no complaints about Verint speech analytics product. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** With Verint speech analytics it is easier for us to improve customer satisfaction and to detect any mistakes made by our staff in that given process so we can provide tutoring and support. ### 33. Overall good program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Verint Speech and Text Analytics?** I would get reports from my supervisor from veriabge I would use most common in conversations **What do you dislike about Verint Speech and Text Analytics?** It didn't always seem as accurate as it was presented. Certain words it understood differently. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It did help with what the main talking point were with the customers and our common responses. It help broaden certain words or key phrases. ### 34. Verint Speech Analytics Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Verint Speech and Text Analytics?** Speech analytics are crucial to the fast moving pace of technology in the 21st century. Through analyzing speech, Verint can provide valuable information to it’s clients. **What do you dislike about Verint Speech and Text Analytics?** The only downside that I can think of, would be the cost. **Recommendations to others considering Verint Speech and Text Analytics:** I would give it a try **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Solving complex problems like customer satisfaction has been increasingly more easy with Verint. ### 35. I was a car in a call center for wireless customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Verint Speech and Text Analytics?** It allows csr's to address customer issues based on trends in customer conversation with analysis of their phone calls. **What do you dislike about Verint Speech and Text Analytics?** You will have to adjust to new methods as trends change in customer's conversations. **Recommendations to others considering Verint Speech and Text Analytics:** N/A **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Addressing customer issues will be easier to deescalate callers based on proven training from a Verint speech analysis. ### 36. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Verint Speech and Text Analytics?** It helps me to understand what people are saying **What do you dislike about Verint Speech and Text Analytics?** Sometime it is in transcribe the words Correctly **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Being able to see what people are saying without directly speaking with them ### 37. Super enriching! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about Verint Speech and Text Analytics?** The great number of resources and material we can find. **What do you dislike about Verint Speech and Text Analytics?** I can't find a substantial aspect to mention. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** I've benefited from the large number of information regarding the contact with the customer. ### 38. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2019 **What do you like best about Verint Speech and Text Analytics?** good customer service and efficient and able to analyse calls all at once for good work rate **What do you dislike about Verint Speech and Text Analytics?** nothingnithfjskskskkskskksskskskskkskkklal **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** analyse all my calls ### 39. A must for any call center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Verint Speech and Text Analytics?** Program is user friendly, reliable, and accurate **What do you dislike about Verint Speech and Text Analytics?** Some of the newer Verint trainers need to be more knowledgeable before training corporations. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Identifying trends in real time ## Verint Speech and Text Analytics Discussions - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment - [View Verint Speech and Text Analytics pricing details and edition comparison](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+14%3A53%3A52+-0500&secure%5Bsession_id%5D=deae4079-5b55-49eb-820d-d84352d82976&secure%5Btoken%5D=32cc424a3ed126817965ea6774387dce51c673ff722539c0c583f83e76dee7c6&format=llm_user) ## Verint Speech and Text Analytics Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Setup** - Integration - Maintenance - No-Code **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Data** - Security - Data Visualization **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verint Speech and Text Analytics Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,432 reviews)