# Verint Speech and Text Analytics Reviews **Vendor:** Verint **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 89 ## About Verint Speech and Text Analytics Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. ## Verint Speech and Text Analytics Pros & Cons **What users like:** - Users value the **ease of use** of Verint Speech and Text Analytics, appreciating its simple integration and supportive training. (6 reviews) - Users appreciate the **accuracy of insights** from Verint Speech and Text Analytics, enhancing customer understanding and call quality. (5 reviews) - Users value the **powerful reporting and dashboards** of Verint Speech and Text Analytics for effective data-driven insights. (4 reviews) - Users value the **transformative insights** provided by Verint Speech and Text Analytics, enhancing customer interactions and agent efficiency. (4 reviews) - Users value the **real-time insights** of Verint Speech and Text Analytics, enhancing customer interactions and operational efficiency. (4 reviews) - Reporting (4 reviews) - Categorization (3 reviews) - Helpful (3 reviews) - Integrations (3 reviews) - Sentiment Analysis (3 reviews) **What users dislike:** - Users express concerns about **transcription inaccuracies** affecting clinician content and agent-level result tracking. (4 reviews) - Users note that **accuracy issues** in Verint Speech and Text Analytics affect transcription quality and call categorization. (3 reviews) - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. (3 reviews) - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. (2 reviews) - Users desire **more robust reporting** tools, as existing dashboards and insights require manual report creation. (2 reviews) - Users report **integration issues** with Verint Speech and Text Analytics, hindering a seamless experience across platforms. (2 reviews) - Language Limitations (2 reviews) - Limited Customization (2 reviews) - Users are frustrated by the **missing real-time transcription** feature and the lack of a data model in Verint. (2 reviews) - Users experience **transcription concerns** with clinician content, particularly with scripted language and Portuguese terms. (1 reviews) ## Verint Speech and Text Analytics Reviews ### 1. Quick Insights into Customer Behavior and Root Causes **Rating:** 5.0/5.0 stars **Reviewed by:** Paige F. | Senior Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Verint Speech and Text Analytics?** Quick insights in to customer behaviour and root causes **What do you dislike about Verint Speech and Text Analytics?** Nothing inparticular, the tools we need are available in the product we use. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Giving vital insights in to new initiatives launched throughout the business. ### 2. Verint PoCs **Rating:** 4.5/5.0 stars **Reviewed by:** Raul Eduardo A. | Head of National Collections Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogues through AI. The advantages of using it are making quality human resources more efficient by listening to more of our agents' calls. **What do you dislike about Verint Speech and Text Analytics?** What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It should offer the entire suite while being agnostic to the call platform. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We want to use speech analytics to listen to agent calls, improve their conversations in customer experience, increase results and improve retention. ### 3. Start to use the speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius R. | Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in converting unstructured conversations into actionable insights, helping organizations improve customer experience, agent performance, and compliance monitoring. The platform offers advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities. It integrates well with contact center operations, providing managers with dashboards and reports that support data-driven decision-making. **What do you dislike about Verint Speech and Text Analytics?** At this time, for me, is everithing running well **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** No problems, just solutions ### 4. It was great, we got some good insights, however I more detailed review is needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin D. | Workforce Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** Trends could be helpful Loved the way, it offered to build your own categories. **What do you dislike about Verint Speech and Text Analytics?** I could be wrong, but you could not tie back the results on a agent level. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Very early to define that, unless we use the 120 day risk free period. ### 5. Great Product for Call Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** I like that I can quickly identify trends in calls which allows us to pivot quickly! **What do you dislike about Verint Speech and Text Analytics?** The program cannot identify sarcasm which was sometimes cause calls to be categorized incorrectly. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It is allowing us to identify call trends. ### 6. Speech and Text Analytics Review **Rating:** 4.0/5.0 stars **Reviewed by:** Anil H. | Global Telephony leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** Great in terms of Accuracy and ROI. Really like the Insights we getr **What do you dislike about Verint Speech and Text Analytics?** It should be more easier to integrate withh Text and email for Analytics **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Customer experience, Agent Coaching.. We are really getting much better CSAT now. ### 7. New to Speech Analytics, but impressed **Rating:** 4.0/5.0 stars **Reviewed by:** Bonita B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** The ability to have real time insights on what's taking place on calls **What do you dislike about Verint Speech and Text Analytics?** How difficult it is to get started. It could be more intuitive **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Better understanding of customer sentiment, trends and analysis of customer insights ### 8. Speech Analytics in Action **Rating:** 4.0/5.0 stars **Reviewed by:** Anmol B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** detailed and pinpoint to issue I want to see **What do you dislike about Verint Speech and Text Analytics?** No custom setting to make my own changes **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** I want to see the gaps in agents productivity and speech analytics allows me to do a deep dive ### 9. Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** prameet w. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** the amount of actionable data that it generates, helps improve CX and UX **What do you dislike about Verint Speech and Text Analytics?** The out of the box Dashboards and actionable insights. We have to manually create reports **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** helping improve FCR, CSAT, AHT ### 10. Verint Speech Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** james c. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** ability to narrow down points of interest and pain points **What do you dislike about Verint Speech and Text Analytics?** older transcription quiality leaves something to be desired **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** ability to identify issues in near real time, and quickly move to resolution ### 11. Great insights however transcription accuracy is poor. **Rating:** 4.0/5.0 stars **Reviewed by:** Trevor K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** The ability to obtain call driver insights. **What do you dislike about Verint Speech and Text Analytics?** Would like more robust reporting and dashboards. The limited functionality of number of categories. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Providing insights and call drivers across 42 departments, ### 12. Overall great product **Rating:** 3.5/5.0 stars **Reviewed by:** Kristen M. | Product Management Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** I like the reporting and dashboards available to data mine opportunities **What do you dislike about Verint Speech and Text Analytics?** We have had issues with integration with our new phone system **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** NA Just rolling into my area ### 13. High accuracy and language detection! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** Language detection is pretty cool and cuts server cost **What do you dislike about Verint Speech and Text Analytics?** When detection does not correctly identify the language of a call **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Helping customers identify sentiment trends ### 14. CCO Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** Speech analytics and sentiment reading allows for great usage. **What do you dislike about Verint Speech and Text Analytics?** Access to other departments can be challenging with concerns. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Training opportunities for CCO ### 15. speech **Rating:** 4.0/5.0 stars **Reviewed by:** pam m. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** ability to produce reports and analytics to improve service **What do you dislike about Verint Speech and Text Analytics?** transcription concerns with clinican content **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** recently found significant volume of work avoidance ### 16. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** The ability to search calls by various words and phrases **What do you dislike about Verint Speech and Text Analytics?** I would like for more of our business to have licenses. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It is solving the problem of not being able to find certain calls and being able to group calls by topic ### 17. A brief review of speech analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** The large amount of categories to choose from. **What do you dislike about Verint Speech and Text Analytics?** The number of categories that are not completely relevant. The need to be on the cloud to fully utilize the functionality at 90+%. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Understanding the VOC and focusing on QA issues with agents. ### 18. Verint Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** Built in reporting capabilities and use of easy including category creation. **What do you dislike about Verint Speech and Text Analytics?** Transcription accuracy still has some opportunities for improvement. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Ability to identify most common call types and trends over time to help us understand call drivers. ### 19. We understood and discovered the potential this tool has. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** Better visibility on the CX's sentiment. **What do you dislike about Verint Speech and Text Analytics?** nothing for now, too new to say at this time. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** we haven't used it yet. ### 20. Best Speech Tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jael M. | Business System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Speech Analytics is a very useful tool and having the capacity to extract transcript data easily allows us to use the text to merge with our external analytical tools and data lakes to use our own Suggestion models and phrase AI to find new terms or business centric phrases to incorporate to the language models to enhance what how we conduct business with our customers. **What do you dislike about Verint Speech and Text Analytics?** Perhaps one of the things we have struggled with is that, being in a script heavy environment, we sometimes have a hard time reducing the "noise" of the scripted parts from the speech data to actually get to the juicy bits; but all in all the solution is a great asset to have and use whenever you want to measure the temperature of how your business responds to customer concerns. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** find where our processes may need tweaking based on the discussions held with our customers and what phrases we are able to incorporate to our scripts to communicate better and more effectively with the customer. This tool is also provides visibility to how the our agents address our cusomter concerns and meet soft skill requirements. ### 21. new user! **Rating:** 5.0/5.0 stars **Reviewed by:** matt k. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** new user to verint speech and voice analytics. really enjoying the learning process and capabilities. i am excited to continue to learn and use the product and discover the outcomes it can provide. working on patience as its not ready made and takes time to tune and adjust. integration has been simple, and i really appreciate communication from customer experience and trainers. **What do you dislike about Verint Speech and Text Analytics?** nothing pof note so far. have to trust the process. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** speech and text analytics has so far, in my very short time using it, helped us identify what is and is not an "issue" in our call center. the ability to track silence time and its effects on a call has been extremely helpful. ### 22. Speech Analytics Review **Rating:** 4.0/5.0 stars **Reviewed by:** Mathew L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** We have been able to implement 91 RTSA alerts for 18 speech categories. These alerts have been very helpful to our agents (coaches & case managers) in being able to better support the healtgh and wellbeing of our customers. **What do you dislike about Verint Speech and Text Analytics?** Our company uses post call speech, AQM, and RTSA. All three of these tools utilize different commands/syntax which makes it difficult to apply learnings in one tool to another. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** better supporting our agents so they can better support our customer. We use RTSA and AQM to complete this task. ### 23. Actionable Insights in Understandable Context **Rating:** 5.0/5.0 stars **Reviewed by:** Josie M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** I like that these programs help us bridge the gap between our data and our operators. **What do you dislike about Verint Speech and Text Analytics?** I wouldn't use the term "dislike" but I do wish the programs were integrated. It would be nice to see all channels in one easy to see view **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We're currently using it most for contact and handle time reduction but we also use it for agent performance and voice of the customer ### 24. Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Renee L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** My favorite part of speech analytics is being able to use to use it to help find and narrow down any system issues we may be having. And to quickly find calls for certai topica **What do you dislike about Verint Speech and Text Analytics?** I have not found anything i do not like so far. Still relatively new to Vering **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Using it to find repetative calls reguarding any issues our guests may be incurring. ### 25. How Verint SA introduced Speech and Text Analytics Technology to me **Rating:** 3.5/5.0 stars **Reviewed by:** Desiree C. | Manager I, Quality, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics opened so may possibilities for me. It teaches me how to be creative in building categories and saving my filters with it. **What do you dislike about Verint Speech and Text Analytics?** There arw some packages in Verint SA that Design Tab is not included. It could have been easier for admin users like myself if we are given Design and Tune Access. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It helped one of the programs i am supporting to eliminate a manual process. And one account, drive compliance on offering Post Call Surveys ### 26. Powerful tool to know what to do **Rating:** 5.0/5.0 stars **Reviewed by:** Juan C. | Digital Channels Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Praticity to use, tool integrated with all other Verint suite tools, easy to use, high responsive. **What do you dislike about Verint Speech and Text Analytics?** Sometimes the tool presents a invalid transcription for some portuguese words and terms. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** We want to know what your custumers are talking with our agents and know because who wanted to talk with then, even we have the object of demand in our digital channels. ### 27. Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Dora P. | IT Agile Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** The accuracy of the transcription and easy to use. The information presented out of the box provides great insights to then create speech categories. **What do you dislike about Verint Speech and Text Analytics?** The time it takes to transcribe calls should be improved, currently it takes about 2-4 hours. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Getting insights on why customer calls, improving our interactions, systems, and other items that come to light w/o our knowledge. ### 28. Very good tool, but needs more efficiency in portuguese **Rating:** 4.0/5.0 stars **Reviewed by:** Alina S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Its is the best tool to see words cotegorized. There`s easy to manage and change users. **What do you dislike about Verint Speech and Text Analytics?** Im portuguese speaker, so the dicticonary in portuguesse is not so good than english. For us, is really important to improve that to make much better evaluations. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** categorized words which its not allowed. Is used to monitorize teams by a compliance perspective. ### 29. Bringing speech to live **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Taken the speech and transcribing it so that we can run analytics against our interactions. **What do you dislike about Verint Speech and Text Analytics?** The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Trying to understand the voice of customer, and what is trending. DIscover unknown issues and remove bias. ### 30. Verint Speech Analytics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. **What do you dislike about Verint Speech and Text Analytics?** The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech Analytics allows our Quality Team to save time and money by flagging calls based on speech categories. Because of this solution we no longer have to manually search for and flag contacts. ### 31. This tool will give to you all the informations that you need to understand your costumer **Rating:** 4.5/5.0 stars **Reviewed by:** Diego C. | Digital Channel leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** quality of the data, the dashboard is very good and easy to use **What do you dislike about Verint Speech and Text Analytics?** sometimes the words in portuguese its hard to find a correlation **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** using the tool i could understand more about the behavior of my clients. all this help me to change de costumer journey ### 32. Verint Speech analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Great product. Able to obtain feedback of calls and interactions for agents. Very helpful too. **What do you dislike about Verint Speech and Text Analytics?** None so far. The tool is easy to use. Able to obatin what management needs. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Able to provide feedback and better understading of agent's calls ### 33. Speech Analytics Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jenn P. | Quality Director, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** The ability to quickly identify key call drivers to make informed decisions. **What do you dislike about Verint Speech and Text Analytics?** The time and effort to fine tune categories. We need the quality bot! **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** The ability to quickly indentify climate pressures taking place in the industry. Ie change health ### 34. implemented speech analytics not know the extensive training needed **Rating:** 3.5/5.0 stars **Reviewed by:** john s. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** it allows our quality team to simply screen a set of like calls **What do you dislike about Verint Speech and Text Analytics?** the accuracy is way too low and requires a lot of tuning **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** easily identifeid when caller were calling about a recent DOT requirememnt ### 35. Transcriptions helps understand stand what is going on in the call center on a larger scale **Rating:** 4.5/5.0 stars **Reviewed by:** George B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** I like the acuracy of the transcription **What do you dislike about Verint Speech and Text Analytics?** only thing i dislike is that we do notnhave real time transcription yet, lol **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Helps with what is going on with our website withcutomer now allowed to do transations ### 36. Verint Speech Analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics allows our organization to gather valuable insights from our call data.We utilize Speech Analytics in our organization daily. Once categories are configured, the module is easyuu to navigate. The customer support provided by Verint is quick and easily accessible. **What do you dislike about Verint Speech and Text Analytics?** Verint Speech Analytics categories are challeging to configure. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** The categories are not intuitive to configure and require a significant amount of lift to enable and configure within the platform. ### 37. Solid CX software from an industry leader! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Having an actionable dashboard of customer feedback and issues provides valuable insight to our day to day business! **What do you dislike about Verint Speech and Text Analytics?** While we have enjoyed Verint's suite of products, Speech and Text anayltics took a bit of work on our end to get to the point of useful information. These may have been driven more by pressures within our company. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Identifying common problems for our call center training teams to identify potential training topics. ### 38. Great features, looking forward to the new Bots. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** The interface is easy to use and displays a LOT of good information to the user. The timeline is great and the ability to review the rep's actions they took during an interaction is awesome. **What do you dislike about Verint Speech and Text Analytics?** Speech Transcription is not alwasy accurate. We have low confidence scores in our transcription. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Before moving to verint we did not have a speech transcription service, this has greatly benefited our QA team. ### 39. Identify barrier areas without call listening **Rating:** 5.0/5.0 stars **Reviewed by:** Bernie G. | Business Project Senior Specialist - Verint Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Call transcription and data mining for all calls instead of manual auditing **What do you dislike about Verint Speech and Text Analytics?** Transcription is challenging with demographic verbiage like Pittsburgh Eze.. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Time save reducing manual audits ### 40. Solid product for quick analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint speech offers category building and resilient analytics. **What do you dislike about Verint Speech and Text Analytics?** Having to boost the product monthly but we are doing davinci next year **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Sentiment ### 41. esy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Rovin R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** innovative and east to use. understanding why customers call **What do you dislike about Verint Speech and Text Analytics?** speech needs to be the same across all capabilities **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** voice of the customer ### 42. mining for gold using Verint speech analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Mattias L. | Manager, IT Telecom, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Verint Speech and Text Analytics?** Using Verint speech analytics has allowed us to mine the call recordings for previously unknown patterns. While using configured keywords and categories to look for anticipated patterns, the speech engine will also highlight anomalies and on a single pane of glass display information that can be used for a deeper dive. This has allowed us to not only fine tune our operations, but also increase our CX and NPS scores. **What do you dislike about Verint Speech and Text Analytics?** Speech analytics is an inherently difficult field and accuracy is paramount. Sometimes the speech transcription is not as accurate as desired which may cause the analytics portion to not work as well. As long as this is understood and factored in, mitigating steps can be taken. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It has helped us detect patterns in questions pertaining to the Affordable Care Act (ObamaCare) that has allowed us to get out in front with FAQs addressing several concerns. We have also found several differencies regarding why our members call us, based on age, location, and time of year. ### 43. Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Theresa A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Trends for new product rollouts. Opportunities agents **What do you dislike about Verint Speech and Text Analytics?** Transcription concerns. Terms creation. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Transcription ### 44. new and fresh **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** speed of accessing interaction data without having to jump through hoops. **What do you dislike about Verint Speech and Text Analytics?** the accuracy of the transcriptions, time it takes for the interactions to be transcribed **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** it allows us to be very specific and locate interactions to coach or give us trends to help the business see any gaps. ### 45. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** A useful tool to save time when performing data analysis. **What do you dislike about Verint Speech and Text Analytics?** Nothing. I like it too much and also use a lot of AI. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** To have information readily available at the moment. ### 46. A Speech Product that makes a difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Verint Speech and Text Analytics?** Our company has used several speech products which have only produced poor transcription and idenfications of call types built out in categories. Now that we have Verint, we have been able to identify calls that have a use in training associates, finding critical situations that need attention faster, have another tool to understand the voice of our customer and produces solid results in building out our desired categories. As a quality and training manager, I am able to use speech to identify calls needed for review in customer service models that don't operate on the standard queue delivery of call type. **What do you dislike about Verint Speech and Text Analytics?** It would be nice if you could evaluate a call from speech verses having to flag it and go to an inbox or folder to evaluate through the interactions tab. It would also be nice to be able to create groups that shared a speech saved search rather than making it public to everyone in the organization. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** It is able to deliver sets of calls for IVR set ups that don't operate on 800# and queue delivery of calls. It allows us to create searches for calls that are critical in nature and require a timely review to assure accuracy of the process and avoid buying claims due to a human error on our associate's part. ### 47. Product Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Felxibility and able to build custome requirements and add tools that will work for your business **What do you dislike about Verint Speech and Text Analytics?** Not clear what tools will work with current architecture and infrastructure **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Omnichannel visibility and CX insights ### 48. Seamless deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** Real time analytics. Moments dashboards. **What do you dislike about Verint Speech and Text Analytics?** Cost is pretty high. Need discount basis scale. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Customer sentiment analysis. ### 49. Truest Voice of Customer Available **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Y. | Manager, Training & Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Verint Speech and Text Analytics?** I love how easy Speech Analytics is to use. Compared to other platforms, Verint is one of the best tools to quickly identify call drivers and group similar to themed calls together. The accuracy of transcription is stong and using Verint as a single unified platform makes this process very user friendly and less overwhelming. **What do you dislike about Verint Speech and Text Analytics?** I dislike that the exporting of interaction data is complex- needing to save it as a report and then export the report to excel is fine but there are so many header rows that need to be deleted as well as columns. It takes time to get the export ready for an analysis. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Identifying why callers call in multiple times for the same reason. By reviewing categorized calls, we have been able to identify agent knowledge gaps, enhancements required for our IVR, and also marketing campaigns that are driving increased call volumes. ### 50. Verint used for Call Evaluations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Verint Speech and Text Analytics?** Verint converted speech into text, it had the feature of translating the audio into text... Verint also had the benefit of forwarding the call when there was dead air in some part of the call giving the benefit to the evaluator to save time **What do you dislike about Verint Speech and Text Analytics?** Verint missed on capturing screen recording for some of the calls, this needs to be fixed as screen recording is a key part of call evaluation for evaluators in a contact centre... **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Verint was used to evaluate calls for customer relations advisor in a contact centre. Listening to calls and providing timely feedback to advisors made sure they were more productive, because as leaders we were able to provide continuous coaching & feedback to the advisors which in turn improved call quality and advisors were able to meet customer expectations.... ## Verint Speech and Text Analytics Discussions - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment - [View Verint Speech and Text Analytics pricing details and edition comparison](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+00%3A28%3A01+-0500&secure%5Bsession_id%5D=677cf932-c24d-4390-a163-04b5c283a5a0&secure%5Btoken%5D=f9ef941120056dec78734b2bdfcdbd08d5905dcb3e4d14de95dc02fdf2b8ec31&format=llm_user) ## Verint Speech and Text Analytics Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Setup** - Integration - Maintenance - No-Code **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Data** - Security - Data Visualization **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verint Speech and Text Analytics Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (218 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)