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Observe.AI

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4.6 out of 5 stars
235 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.6
Serving customers since
2017
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Observe.AI

235 reviews

Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.

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Star Rating

189
39
5
1
1

Observe.AI Reviews

Review Filters
Profile Name
Star Rating
189
39
5
1
1
EL
Edoardo L.
11/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Exceptional Speech Analysis and Effortless Implementation

|Observe.AI
Observe.AI is very organized in offering brilliant speech analysis, which supports interactions and communication We have obtained a solid and authentic QA, something that creates a chance of listening to customers conversations and offer solutions The app constantly evaluates real time data, helping us arrive to specific decisions after consistently evaluating options The implementation part is very straightforward, and setting up the application demands minimal effort We improve the support of our customers by accommodating the insights we capture from Observe
GS
Gerald S.
11/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Boosts Agent Performance and Customer Service/Experience Effortlessly

|Observe.AI
I like that Observe.AI offers great contact center features that helps better customer communication/engagement and experience. With this tool, we have greatly enhanced agent performance which ensures that they serve our customers better. Thanks to AI and analytics capabilities, it is always easy to analyze customer conversations and we get helpful insights. With AI features, our agents always know what to do and when thanks to analytics and automation help they get which boosts productivity. Finally, I like that with Observe.AI, we're able to maintain quality when offering customer service and this is made possible by ease of review customer interactions to measure agent performance.
JM
Julian M.
Systems Manager at Stefano Tordiglione
10/23/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Powerful Analysis and Easy Setup, But Struggles with Accents and Sentiment Accuracy

|Observe.AI
Observe.AI is a powerful tool that accurately capture and analyzes the interactions we have with customers extensively, from chats, site visits, calls, and the likes The program has exceptional sentiment analysis, which captures the actual sense of any customer engagement Observe.AI has a fruitful automated QA, something that evaluates the response that customers get from our support In matters set p, Observe.AI needs no further help or guidance due to it’s simple nature We acquire timely guidelines on new policies and practices to keep our customers happy

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HQ Location:
San Francisco, California

Social

@observeAI

What is Observe.AI?

Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.

Details

Year Founded
2017
Website
observe.ai