# Fathom Reviews **Vendor:** Fathom **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 5.0/5.0 **Total Reviews:** 6,853 ## About Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. ## Fathom Pros & Cons **What users like:** - Users appreciate the **intuitive AI summarization** of Fathom, enhancing productivity and clarity in their meetings. (1501 reviews) - Users rave about Fathom's **exceptional accuracy** in transcribing and summarizing meetings, enhancing productivity and efficiency. (1444 reviews) - Users praise Fathom for its **helpfulness** in capturing and organizing meeting notes, enhancing productivity and focus. (1365 reviews) - Users appreciate the **straightforward UI** of Fathom, which enhances their meeting experience with ease and efficiency. (1361 reviews) - Users praise Fathom for its **efficient note-taking** , enabling them to focus on discussions while it manages summaries and organization. (1114 reviews) - Users appreciate Fathom's **intuitive note-taking and seamless integration** , enhancing productivity and simplifying meeting summaries. (1101 reviews) - Action Items (1001 reviews) - Time-saving (994 reviews) - Meetings (833 reviews) - Meeting Summaries (689 reviews) **What users dislike:** - Users are frustrated with Fathom's **participation as a meeting attendee** , complicating reporting and information retrieval. (415 reviews) - Users report **recording issues** with Fathom, including glitches when reinstating recordings during meetings. (342 reviews) - Users express frustration over **missing features** like manual data entry and better UI organization, impacting usability. (249 reviews) - Users face **call issues** like auto-joining and poor transcript placement, complicating call management and reporting. (213 reviews) - Users express concern over **unwanted recordings** in meetings, complicating compliance and information management. (212 reviews) - Users report **AI inaccuracy** with Fathom, noting frequent misinterpretations of spoken communication and insufficient sales-specific features. (195 reviews) - Joining Issues (195 reviews) - Poor Summarization (162 reviews) - Inaccurate Summarization (147 reviews) - Note-Taking Issues (144 reviews) ## Fathom Reviews ### 1. Intuitive Meeting Notes with Excellent AI Summaries and Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn R. | Enterprise Sales Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Fathom?** I love that it store video that I can share with customers (it will even auto-share if I want it to), makes detailed, organized notes, and links each note to the timestamp in the video so I can immediately jump to it. The AI that writes the meeting notes does a great job of summarizing what's important, some of the best I've seen. I didn't need much support for onboarding because it's very intuitive to use. It integrates perfectly with HubSpot and will automatically transfer my meeting notes, and integrates well with Claude as well. The price is reasonable as well. I've never had any issues with performance. I don't think it's ever been down when I needed to use it. **What do you dislike about Fathom?** The only annoyance is the way the icon presents on the screen. It typically gets in the way of clicking other buttons, but you can slide it around and move it out of the way, so it's a minor annoyance. I'm not sure how else they would display it to make it better. **What problems is Fathom solving and how is that benefiting you?** I needed a way to elegantly and in an organized manner share recordings as well as notes with my customers and record them for myself. Fathom does all of that automatically, and I don't need to spend hours of work doing it after each call. ### 2. Fathom Is a Huge Time-Saver for Accurate Meeting Summaries and Action Items **Rating:** 5.0/5.0 stars **Reviewed by:** Siva N. | Training & Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Fathom?** I've been using Fathom daily, and it has made a big difference in my workflow. It automatically records important meetings, creates accurate summaries, and captures key action items, so I can stay focused on the conversation instead of taking notes. The integration with Claude AI is especially helpful, allowing me to quickly turn meeting recordings into detailed summaries, training documents, and reports. It's a huge time-saver and helps ensure nothing important gets missed. **What do you dislike about Fathom?** The UI could be a little better as manual recording at request should be added in the main page. **What problems is Fathom solving and how is that benefiting you?** Fathom solves the problem of manual note-taking, missed information, and the time spent creating meeting summaries after calls. It automatically records meetings, captures key discussion points, action items, and decisions, allowing me to stay fully engaged during conversations instead of focusing on taking notes. For me, the biggest benefit is the time it saves. After training sessions, client meetings, or internal discussions, I can quickly review the AI-generated summary instead of going through the entire recording. The integration with Claude AI helps me turn meeting recordings into detailed training reports, summaries, SOPs, and follow-up documents within minutes. This has improved my productivity, reduced the chances of missing important details, and made knowledge sharing across the team much easier. ### 3. Automated Meeting Documentation and Action Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh R. | Lead Quality Assurance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Fathom?** Fathom eliminates the need for manual note-taking by automatically recording, transcribing, and summarizing meetings. It accurately captures key discussion points, decisions, and action items, so nothing important gets missed. The searchable meeting history makes it easy to revisit past conversations and decisions whenever you need to. Its seamless integration with meeting platforms also helps teams stay focused and productive during discussions. **What do you dislike about Fathom?** Fathom’s meeting summaries can occasionally miss important context or the nuance of certain discussions. I’ve also noticed that some of the more advanced features and integrations are limited to higher-tier plans. Because of this, the tool may still require a post-meeting review to confirm that action items are captured accurately and nothing important is overlooked. Additionally, recording and transcribing sensitive meetings may raise privacy concerns for some users. **What problems is Fathom solving and how is that benefiting you?** Fathom addresses the hassle of taking notes manually during meetings by automatically recording, transcribing, and summarizing conversations. It helps make sure important decisions, action items, and key discussion points don’t get overlooked, which reduces the time I spend on documentation and post-meeting follow-ups. As a result, I can stay fully engaged in the conversation while still having a dependable record to refer back to later. ### 4. Intuitive, Accurate Meeting Summaries That Make Every Conversation Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Jo M. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Fathom?** The Summaries provided from Fathom have been so useful. I am a new Executive Director at a non-profit, and am having a lot of meetings with Board members and vendors. I can really focus on them and our conversation, while Fathom takes notes, produces summaries and creates action items. It's made my transition into the organization so much easier! It is very intuitive, and its been easy to use. I integrates into our Google Workspace and helps me start the meeting on time and get Fathom into the session immediately. **What do you dislike about Fathom?** I have not encountered any issues. The AI has been very smart and accurate, and I'm happy with its overall performance! **What problems is Fathom solving and how is that benefiting you?** I love being able to focus on people during my meetings, and not be distracted in taking notes. It saves me time in producing minutes with action items that I barely have to edit, and can share easily with participants. ### 5. AI-Powered Notes That Make Client Calls Effortless and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis P. | Client Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Fathom?** I absolutely love this note taker and all the features it has. The AI mode has been incredibly helpful for me, especially during client calls. If I ever forget something that was mentioned, I can simply go back and ask the AI instead of having to search through pages of notes or rewatch the entire call. It gives me the information right away, which saves me so much time. Another feature I love is the action items summary at the end of each call. It helps me stay organized, keep myself on track, and make sure nothing falls through the cracks. The follow-up email templates are also amazing. They make it so much easier and faster to send professional recap emails to clients after meetings. Overall, this tool has made my workflow so much more efficient, organized, and stress-free. Highly recommend it. **What do you dislike about Fathom?** nothing, honestly. It's super easy to use. **What problems is Fathom solving and how is that benefiting you?** It’s efficient, and the fact that it integrates with Google Meet or Zoom is amazing. It automatically joins all my calls without me having to add it to the meeting. ### 6. Simple, effective meeting notes with excellent HubSpot integration **Rating:** 5.0/5.0 stars **Reviewed by:** Piers W. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Fathom?** Fathom is very easy to use and has quickly become a valuable tool in my workflow. The note-taking is efficient and accurate, helping me capture key points from meetings without distraction. The integration with other platforms, such as HubSpot, is also very useful and makes it much easier to keep records and follow-up actions organised. Overall, it is a simple, effective, and well-integrated solution. **What do you dislike about Fathom?** I have not found any obvious downsides so far. Overall, it is a simple, effective, and well-integrated solution. **What problems is Fathom solving and how is that benefiting you?** Fathom helps solve the problem of capturing accurate meeting notes while still being able to stay fully engaged in the conversation. It reduces the need for manual note-taking and makes it much easier to review key points, decisions, and follow-up actions afterwards. The HubSpot integration is particularly useful, as it helps keep meeting records and customer updates organised in the right place without duplicating effort. Overall, it saves time, improves follow-up, and helps ensure important details are not missed. ### 7. Flawless workflow fit with fast, accurate transcripts and smart AI summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Baudouin M. | Dirigeant et fondateur, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Fathom?** Fathom integrates flawlessly with my workflow. While my non-digital clients just see a standard Zoom or Google Meet call, Fathom works quietly in the background. The interface is clean and distraction-free. Fathom’s UI makes it effortless to organize call playlists and locate transcripts without a steep learning curve. Performance is rock-solid. The transcription accuracy, even when dealing with technical jargon is great. The software loads instantly, and the call processing takes few minutes, meaning I never delay my client follow-ups. Hence the ROI is clear and immediate. In a low-margin, high-stakes service industry, time is money. Fathom saves me hours of manual data entry per week. The AI intelligence is impressive, even in the free plan. The standard summaries are great, but the custom templates will allow me to structure summaries exactly how my white-label partners expect them. Furthermore, the 'Ask Fathom' feature acts like a smart assistant; I can ask it to extract specific sentences discussed weeks ago without re-watching hours of video. Finaly when I deliver a new digital solution, onboarding non-digital users can be a major challenge. With Fathom, I can easily share targeted video clips of our calls to provide exact, contextual help. This visual, step-by-step guidance allows my clients to easily understand the digital tool, overcome tech anxiety, and get off to a much smoother, confident start. **What do you dislike about Fathom?** If I had to nitpick, the UI colors can feel a bit too flashy or high-contrast when using the dark theme. However, this is a minor subjective critique. The platform's overall layout is so simple, intuitive, and clean that the color palette never gets in the way of usability or stops me from getting my work done. **What problems is Fathom solving and how is that benefiting you?** Fathom solves two problems: information loss during technical handovers and digital friction for my less-tech-savvy SME clients. Instead of overwhelming traditional small business clients with complex written manuals, I can instantly share bite-sized, contextual video clips from our actual calls. This visual, step-by-step guidance removes their tech anxiety and helps them adopt new digital tools much faster. For my business, it eliminates manual reporting by automatically structuring technical notes into clean summaries I can immediately share, saving me hours of admin work weekly. ### 8. Takes the Pressure Off Meetings with Clear Summaries, Transcripts, and Action Items **Rating:** 4.5/5.0 stars **Reviewed by:** Asad A. | Manager CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Fathom?** I really appreciate the free tier and I like the app a lot. What I like most about Fathom is how much pressure it takes off during meetings—I can stay focused on the conversation without worrying about taking notes. The summaries afterward are also easy to refer back to later. I do refer to the transcripts a whole lot and the ability to revisit the meeting is great. I’ve also found the action items section especially useful. It makes it much easier to understand who discussed what, who mentioned which point, and what the key takeaways from the meeting were. The features for auto record and auto share the auto meeting with options for internal and external is great for control. I do tend to pause recording as per requirements in the meeting and the access is quite straight forward. so kudos to the design team. The interface is intuitive and straightforward, even for someone using it for the first time. One thing I’d love to see in the future is an option for offline recording capture as well. That would really be the icing on the cake. Rest be assured I love using the product. **What do you dislike about Fathom?** One downside is that there’s no offline recording option. Competing products do offer this, but their pricing and available options are a problem. Phone-based apps also include this feature. Can Fathom be used to transcribe a meeting that was captured on a phone? **What problems is Fathom solving and how is that benefiting you?** I have to capture the salient points from my meetings and reflect them in different ways for the clients to review. This app is a lifesaver and makes my role so much easier to do. The transcripts and feedback also are available right after the meeting, enabling me to migrate my info to the various ways the clients wishes to view them ### 9. Ask Fathom Is a Game-Changer for Searchable Meetings, Summaries, and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Customer Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Fathom?** Ask Fathom has been a genuine game changer for me. I lead multiple teams and have several meetings each day, so it can be difficult to remember every action point, decision, or broader discussion, especially when it comes to strategic planning. Ask Fathom gives me one central place where I can quickly search across my meetings and find what was discussed, instead of relying on my memory or digging through notes. One of the most valuable use cases for me is being able to ask Fathom for all the key topic points from my meetings over the last week. This is incredibly useful when I need to report updates to upper management, prepare for follow-up conversations, or make sure important actions do not get missed. The meeting summaries are also very helpful. Being able to send a clear summary to attendees, including action points, saves time and keeps everyone aligned after the meeting. It reduces the need for manual follow-up notes and helps make sure there is a shared understanding of what was agreed. The desktop UI is excellent as well. I like that it opens just before a meeting, shows my upcoming meetings, and gives me quick access to previous meetings. I’m currently using Fathom with Microsoft Teams, and the integration has been seamless with no issues. Another big benefit is how quickly the summary and recording are available after the meeting ends. That makes it easy to review the discussion while it is still fresh, share updates, and move straight into the next action. Overall, Fathom has made my meeting workflow much easier, especially from a leadership and reporting perspective. It helps me stay organised, remember the important details, and spend less time manually pulling together meeting notes. **What do you dislike about Fathom?** The desktop UI for MS Windows is fixed and can’t be dragged around. **What problems is Fathom solving and how is that benefiting you?** athom solves the problem of important meeting actions and discussions being missed, forgotten, or not documented clearly after a meeting. Before using Fathom, follow-up action items were not always easy to capture, share, or refer back to. This was especially challenging when moving between multiple meetings each day and leading different teams. Fathom helps by automatically capturing the key discussion points, action items, and decisions from each meeting, which makes it much easier to keep everyone aligned afterwards. The biggest benefit for me is being able to consolidate high-level discussions across multiple meetings and use that information when reporting to ELT or upper management. Instead of manually going through notes or trying to remember what was discussed, I can quickly review summaries, ask Fathom for key topics, and turn that into clear updates. It saves time, improves accountability, and gives me more confidence that important actions and strategic discussions are not being missed. ### 10. Fathom has helped to reduce my notetaking by so much. **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | DCEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Fathom?** The Ai notetaking features It is a great listener and records the video. It eliminates me needing to take notes, which I take a lot of typically It is simple to use. I press a button and it records I like that it keeps the recordings in the database and not on my laptop. Way less space to take up I am using it more often **What do you dislike about Fathom?** Sometimes the Fathom icon to add it to the room does not appear, I have to manually add it, and sometimes it still won't appear. Sometimes it takes a while to appear in the waiting room. Maybe I am doing something wrong Sometimes the notes aren't the most accurate. Like it doubled the price I was giving to my client... maybe that was a sign to raise my prices haha. It can be a little overwhelming knowing with all the features and how to utilize them properly. **What problems is Fathom solving and how is that benefiting you?** I don't have to take notes (my handwriting ain't pretty ya'll) It sends the notes to others, really helpful for meetings with potential and current clients ## Fathom Discussions - [How do I show it is recording during live Zooms?](https://www.g2.com/discussions/how-do-i-show-it-is-recording-during-live-zooms) - 9 comments, 1 upvote - [View Fathom pricing details and edition comparison](https://www.g2.com/products/fathom-video/reviews/fathom-review-7514813?section=pricing&secure%5Bexpires_at%5D=2026-06-08+12%3A31%3A29+-0500&secure%5Bsession_id%5D=12f136bb-c165-4512-8e2d-019b67929e65&secure%5Btoken%5D=775a2eacf8391e7185f4ac261478098c31c1a2fa3eb5d031932ff86fdf8260ba&format=llm_user) ## Fathom Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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Call Recording - Machine Learning - Call Analysis **Customization** - Annotations **Voice** - Dictation - Accuracy **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Note-Taking Software** - Autonomous Task Execution **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Training** - Video Record **Organization** - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Organization** - Playlists - Deep Search - Permissions **Transcription** - Speaker Identification - Timecode Management **Meeting Automation - AI Meeting Assistants** - Automated Note-Taking - Voice Recognition - Action Item Tracking **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Feedback** - Review **Performance Analysis** - Coaching **Editing** - Collaboration **Agentic AI - Video CMS** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Generative AI** - AI Text Summarization **Meeting Insights - AI Meeting Assistants** - Smart Summaries **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Integration** - Data Security - Integrates With Existing Applications **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - AI Meeting Assistants** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Multi-Platform Integration - AI Note-taking Software** - Integrations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Privacy & Security Controls - AI Note-taking Software** - Access Control **Meeting Capture & Retention - AI Meeting Assistants** - Bot Presence - Meeting Moments Management - Audio or Video Recording **Searchable Note Archives - AI Note-taking Software** - Semantic Search **Speaker Identification - AI Note-taking Software** - Speaker Recognition ## Top Fathom Alternatives - [Grain](https://www.g2.com/products/grain/reviews) - 4.6/5.0 (302 reviews) - [tl;dv](https://www.g2.com/products/tl-dv/reviews) - 4.7/5.0 (510 reviews) - [Otter.ai](https://www.g2.com/products/otter-ai/reviews) - 4.4/5.0 (492 reviews)