--- title: Zoom Virtual Agent Reviews meta_title: 'Zoom Virtual Agent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 225 reviews by the users' company size, role or industry to find out how Zoom Virtual Agent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 225 scale: '5' date_modified: '2026-06-24' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Zoom Virtual Agent Reviews **Vendor:** Zoom **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 225 ## About Zoom Virtual Agent Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside. ## Zoom Virtual Agent Pros & Cons **What users like:** - Users appreciate the **seamless transition to live agents** in Zoom Virtual Agent, enhancing customer support interactions effectively. (10 reviews) - Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying seamless setup and efficient customer support automation. (9 reviews) - Users value the **seamless integrations** of Zoom Virtual Agent, enhancing efficiency and improving customer support workflows. (7 reviews) - Users praise the **automation capabilities** of Zoom Virtual Agent, appreciating instant responses and enhanced customer support efficiency. (6 reviews) - Users appreciate the **helpfulness** of Zoom Virtual Agent in efficiently handling customer queries and enhancing user experience. (6 reviews) - Time-saving (6 reviews) - Intuitive (5 reviews) - Customer Support (4 reviews) - Easy Setup (4 reviews) - Users value the **efficiency** of Zoom Virtual Agent, as it automates support and handles queries swiftly and accurately. (4 reviews) **What users dislike:** - Users note the **limited AI capabilities** of Zoom Virtual Agent, particularly with complex queries and customization needs. (6 reviews) - Users note that the **AI inaccuracy** can lead to unhelpful responses in complex queries, impacting overall effectiveness. (5 reviews) - Users report **inaccuracy** in responses, especially with complex queries, limiting the effectiveness of the Zoom Virtual Agent. (5 reviews) - Users experience a **challenging learning curve** with Zoom Virtual Agent, requiring time and effort for effective setup and maintenance. (3 reviews) - Users find Zoom Virtual Agent **not intuitive** , especially when faced with complex queries or in need of customization. (3 reviews) - Users experience **unclear understanding** due to scripted responses and a lack of human-like conversation flow in Zoom Virtual Agent. (3 reviews) - Usage Limitations (3 reviews) - Context Understanding (2 reviews) - Users find the **limited customization** options of Zoom Virtual Agent hinder the creation of natural conversation flows. (2 reviews) - Limited Features (2 reviews) ## Zoom Virtual Agent Reviews ### 1. Efficient Automation with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zaid M. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Zoom Virtual Agent?** I really appreciate how Zoom Virtual Agent has saved us a lot of time and manpower by handling repetitive tasks efficiently. It's impressive how the quality of the answers and the resolution rate has improved since we trained it with our knowledge base. The agent works pretty well in providing accurate answers to crucial inquiries, like billing or product-related issues. The support from the Zoom team during the initial setup was also a huge help in training the AI agent properly. **What do you dislike about Zoom Virtual Agent?** The way we train our agents could be a bit more efficient. I believe they can add much more options to train the AI agent properly and in a better and efficient way. So that the answers to queries could be a bit better. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use Zoom Virtual Agent to handle billing and product-related customer inquiries accurately using our knowledge base, saving our team a lot of time and manpower by automating repetitive tasks. ### 2. Intelligent Service Automation Under Empirical Scrutiny: A User Perspective on Zoom Virtual Agent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Zoom Virtual Agent?** From a UI/UX standpoint, the interface presents a low-friction, intuitive build environment that meaningfully reduces cognitive load during agent configuration. The no-code AI Studio allows workflow definition in natural language, meaning the perceptual and operational demands on the user are minimized without sacrificing functional depth. On the integrations front, ZVA connects fluidly with CRM platforms including Microsoft Dynamics, Intercom, and Gorgias, allowing the user to orchestrate cross-system workflows without leaving a unified environment. This deep integration architecture eliminates the context-switching cost that typically degrades operator performance across fragmented toolsets, producing a measurably more coherent working experience. Regarding performance, users report that the agent handles complex, multi-step resolutions end-to-end — authenticating, querying backend systems, and confirming outcomes — within a single interaction thread. The consistency of resolution quality, unconstrained by shift fatigue or attention limits, produces a statistically reliable service output that human-only pipelines structurally cannot replicate. On pricing and ROI, ZVA's self-service containment model means routine queries are resolved without human agent involvement, directly compressing operational cost per interaction at scale. Users in high-volume environments observe a measurable reallocation of human agent capacity toward complex, high-value cases — a workforce optimization outcome with clear bottom-line implications. For support and onboarding, industry-specific templates in HR, real estate, and e-commerce provide pre-configured knowledge structures that dramatically shorten time-to-deployment, reducing the user's initial implementation burden. Zoom's integrated supervisor dashboard and automated quality management tooling further scaffold the onboarding process, giving new users immediate observability into agent performance without requiring deep technical expertise. From an AI and intelligence perspective, the continuous learning loop — whereby escalations resolved by human agents are validated and fed back into the model — means the system's accuracy compounds over time in direct proportion to the user's own operational data. Users effectively experience an agent that grows more capable the longer it is deployed, producing an expanding return on the initial configuration investment. **What do you dislike about Zoom Virtual Agent?** ZVA's configuration depth, while powerful, introduces steep initial complexity, elevating cognitive load during onboarding. Integration latency across third-party CRMs produces measurable workflow disruption. Pricing scales aggressively with volume, compressing ROI at enterprise levels. Multimodal features remain in limited release, leaving core use cases underserved in production environments. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** ZVA directly addresses the systemic failure modes embedded in traditional customer service infrastructure. Namely, resolution failure, cognitive bottlenecks in human agents, and fragmented cross-system execution. As a user, the core problem being solved is measurable: high inbound volumes overwhelming finite human attention, producing inconsistent outcomes and escalating costs. ZVA intervenes at the architectural level, replacing reactive, single-step responses with goal-directed agentic execution that resolves issues end-to-end. ### 3. Perfect for Connecting Globally and Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** José Pablo M. | Servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Zoom Virtual Agent?** I like that Zoom Virtual Agent helps me connect with people from other countries and is perfect for interviews with companies when I'm looking for a job. Everything is perfect with the app; it always goes well, and the board function is great for adding notes during meetings. I also found the initial setup to be totally easy and clear. **What do you dislike about Zoom Virtual Agent?** Nothing at all **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use Zoom Virtual Agent to connect with friends abroad and for job interviews. The app's board function helps me add notes during meetings. Everything works perfectly and is easy to set up. ### 4. Impressive NLU and Low-Code Designer for Fast Support Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit S. | Information Technology Specialist, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Zoom Virtual Agent?** The natural language understanding (NLU) is genuinely impressive. It deals with complex, multi-intent queries far better than traditional rule-based chatbots. I also really like the “low-code” visual designer, which let our team build and deploy automated support flows quickly, without needing a deep background in AI development. **What do you dislike about Zoom Virtual Agent?** The integration with Zoom Contact Center is seamless, but the initial setup for third-party CRM integrations can feel quite technical and time-consuming. I’d also like to see more advanced, out-of-the-box analytics that make it easier to pinpoint specific “drop-off” points, particularly within more complex conversation flows. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent solves the challenge of our support team being overwhelmed by high volumes of repetitive, low-complexity queries. By automating FAQs and routine tasks like order status checks or password resets, it provides our users with instant, 24/7 assistance without needing a human agent on standby. The primary benefit has been a significant increase in our first-contact resolution (FCR) rates and a reduction in average handle time. This has effectively 'deflected' about 30% of our inbound tickets, allowing our specialized staff to focus on complex technical issues that require deeper human intervention, ultimately improving both team productivity and overall customer satisfaction. ### 5. Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Radhika R. | Full Stack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Zoom Virtual Agent?** Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can answer common questions instantly and route more complex issues to the right agent, which saves a lot of time. It integrates smoothly with the Zoom ecosystem, so the handoff between the virtual agent and a live agent feels seamless. It helps reduce response time, improves customer experience, and takes pressure off support teams, especially during high-volume periods. **What do you dislike about Zoom Virtual Agent?** Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly complex or phrased differently, the response may not alwaysbe accurate or helpful. It also needs proper setup and regular turning to work well, which can take time. Without good training data, the bot can feel repetitive or overly scripted. It is useful for handling common questions, bit it still relies on human agents for more nuanced support. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom virtual agent solves the problem of support teams being overwhelmed with repetitive customer questions. Instead of agents spending time on the same basic queries again and again, the virtual agent can handle those instantly and around the clock. For me, this is helpful because it reduces response time and keeps customers from waiting. It also frees up human agents to focus on more complex issues that actually need attention. It improves efficiency, reduces workload, and helps deliver faster, more considerate support without increasing team size. ### 6. Easy-to-Use AI Virtual Agent for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sothea H. | Technical Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Zoom Virtual Agent?** What I like best about Zoom Virtual Agent is its seamless integration with the Zoom ecosystem and how easy it is to automate customer interactions across voice and chat channels. The workflow builder is intuitive, allowing quick setup of self-service experiences without requiring extensive coding knowledge. **What do you dislike about Zoom Virtual Agent?** What I dislike is that advanced customization and more complex conversational flows may still require technical expertise. In some cases, AI intent recognition also needs additional tuning to improve accuracy for specific business scenarios. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent helps solve issues such as long customer wait times, repetitive support requests, and high agent workload. By automating common inquiries and routing customers efficiently, it improves response times, enhances customer experience, and allows support teams to focus on more complex tasks. This has helped improve operational efficiency and overall customer satisfaction ### 7. Compatible with everything and an easy lift **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Zoom Virtual Agent?** I love that Zoom is compatible with most major applications and is a universal tool that every professional knows how to use. The recording features, AI integrations for meeting summaries, and transcriptions are a game-changer for meeting recaps and notes. The virtual backgrounds are clean and customizable, making any user working from home or on the look professional. **What do you dislike about Zoom Virtual Agent?** I wish the notes were a bit more detailed at times. It does a great job explaining the action items but other details can be hit or miss **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It helps me organize meeting notes, and provides action items so I can make sure I complete the commitments I said I would on the call ### 8. Powerful Automation, Easy to Configure **Rating:** 4.5/5.0 stars **Reviewed by:** Josue B. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Zoom Virtual Agent?** I like that Zoom Virtual Agent automates tasks and that, when the problem is very complex, it immediately transfers to a live human agent. It is organized very easily through its panel. It also helps me answer recurring questions 24/7 by drawing from the client's question database. **What do you dislike about Zoom Virtual Agent?** it could improve its accessibility. I would like people to have greater access to the agent, not just those who are tech-savvy, as if it were a default option. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use Zoom Virtual Agent to answer recurring questions 24/7 and automate tasks, transferring complex issues to a live agent. ### 9. Efficient AI-Powered Customer Support Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad F. | AI Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Zoom Virtual Agent?** Zoom Virtual Agent delivers fast, accurate support, reduces response times, and improves customer experience through seamless AI-powered automation. I use it all the time **What do you dislike about Zoom Virtual Agent?** The setup and customization process can be complex for advanced use cases, and some conversations may still require human intervention for better accuracy **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent helps automate repetitive customer inquiries, reducing response times and support workload. This improves efficiency, enhances customer satisfaction, and allows teams to focus on more complex issues. ### 10. Efficient First-Step Solution with Prompt Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Zoom Virtual Agent?** I find Zoom Virtual Agent useful as a first filter in customer service problems, helping solve issues without needing a real person. I like how it makes solving things easier, and I appreciate the fast response. I also value all the links it provides to solve different problems, along with the different options available. **What do you dislike about Zoom Virtual Agent?** Probably making the human representative more accessible. Try to give different options instead of suggesting the same links all the time. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use Zoom Virtual Agent as a first filter in customer service. It helps solve problems sometimes without needing a real person and provides fast responses, making it easier to solve things. ### 11. Effortless Meetings with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Zoom Virtual Agent?** I like how easy Zoom Virtual Agent is to use, along with all the features it offers and how convenient it is to access. I appreciate the fast and easy response from the app and the accuracy of its answers. Also, I find it really helpful how it explains the features of the app so easily. Set-up was fairly smooth too; I'd rate it a 9 out of 10 for that. Overall, I'm quite likely to recommend it as I'd give it a 10 on recommendation scale. **What do you dislike about Zoom Virtual Agent?** Nothing so far, **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I find it fast, easy to use, and accurate, with convenient access to features. ### 12. Excellent presentation — Annotation, Live on call, and easy to follow. **Rating:** 4.5/5.0 stars **Reviewed by:** Rishabh S. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Zoom Virtual Agent?** As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through chat, voice, and messaging. The transition to a live agent is smooth and feels natural whenever it's necessary, ensuring that conversations remain uninterrupted. I also appreciate how simple it is to set up and customize without any coding, which saves a significant amount of time. Additionally, the new autonomous features in ZVA 2.0, along with its deep integration with the Zoom platform, allow it to handle even complex issues effectively and provide us with valuable insights to continually enhance our service. **What do you dislike about Zoom Virtual Agent?** While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when faced with complex questions, requiring ongoing tuning to perform well. Setting it up and maintaining it can also take time and effort, especially if your knowledge base isn’t well organized. Customization beyond the basics can get tricky, and it’s cost may feel high for smaller teams. Overall, it’s a strong tool — but it works best for organizations ready to invest in training, upkeep, and solid data management. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent has really helped simplify our day-to-day customer support. It takes care of routine questions right away, which means our customers get instant answers and our team can focus on more complicated issues. I love that it works across chat, voice, and messaging, so customers can reach us however they prefer. It’s also great that the handoff to a live agent is seamless — customers don’t have to repeat themselves, which makes the experience feel smooth and personal. Since the agent is available 24X7, we are able to offer consistent support even outside regular hours. Overall, it’s made our work with the speed of lightning, more effectively, and much more enjoyable for both our team and our customers. ### 13. Enhances Training with Dynamic Meeting Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jose C. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Zoom Virtual Agent?** I like how Zoom Virtual Agent allows you to have meetings inside meetings, with the capacity to separate the meeting into different rooms. This feature lets you separate into teams and then come back together, making it very entertaining with a different dynamic. It's super helpful for training, especially for sales, and when you need to do role plays with a big team, assigning different teams so everyone gets involved. The setup of Zoom Virtual Agent was very easy, too. **What do you dislike about Zoom Virtual Agent?** It's just a little bit too heavy. Sometimes I'm not aware that's still running in the background. The privacy is something that should be definitely improved. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use Zoom Virtual Agent for meetings and presentations, providing tools to explain things easily. It's self-explanatory, so new team members quickly adapt. It's especially useful for training with features like breakout rooms for team exercises. ### 14. Zoom virtual agent **Rating:** 4.0/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Zoom Virtual Agent?** zoom virtual agent is AI chatbot which is develop by zoom and it will it in organisation to provide 24/7 support to our customerand it also reduse errror and mistake . it will easily adopted by any organisation who leads to provide 24/7 support to their customer and if we are using this then we do not need to worry about any language barriers because its understood that all languages which make customers satisfaction. **What do you dislike about Zoom Virtual Agent?** there is also some dislike of zoom virtual agent . at the time of implementation we require trained person to establish it into organisation. its also leads most costly as compare to other. it can also redure man power which lead to unemployment. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** when we are busy in organisation then we can integrate with zoom virtual agent's which can attend our customer and proviode L1 level support to our organisation. it is also used in telephonic organisation to collect some common query and it will help to solve common query with proper solutions. ### 15. Effective and Easy-to-Use Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Luis D. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zoom Virtual Agent?** I like how Zoom Virtual Agent facilitates communication with our leaders or clients. It helps automate real-time responses, and I find the interface easy to use. Additionally, the initial setup was quick. **What do you dislike about Zoom Virtual Agent?** could have a more natural interaction **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Facilitate communication with leaders or clients and help automate real-time responses. ### 16. Zoom Virtual :Seamless Integration and Fast AI. **Rating:** 5.0/5.0 stars **Reviewed by:** ADITYA T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Zoom Virtual Agent?** What I appreciate most about Zoom Virtual Agent is how smoothly it integrates with the existing Zoom tools, allowing support to feel like a natural part of the overall communication platform. The AI-powered responses are fast and contextually relevant, which helps minimize wait times for users and significantly improves the customer experience. **What do you dislike about Zoom Virtual Agent?** A limitation of Zoom Virtual Agent is that it sometimes routes users to live agents too quickly, even for issues that could be resolved with better automation. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent offers a smooth support experience, but it can benefit from smarter handling of edge cases before escalating to live agents. While it's reliable for common queries, there's potential to enhance its adaptability and insight-driven optimization. ### 17. Zoom Virtual Agent : A smarter way to handle Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Srishti S. | Business Model Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Zoom Virtual Agent?** The best thing about Zoom Virtual Agent, in my opinion, is that it minimizes waiting time by providing consumers with immediate access to the solutions to the most often asked issues. It's similar to having a trustworthy coworker who never took a vacation. Additionally, when you employ a live agent, you avoid repeating the same questions and nothing is lost in translation. It enhances the general client experience while reducing the volume or effort of support staff.Easy To use and access. **What do you dislike about Zoom Virtual Agent?** It's setup cost something which should be reduce other wise perfect **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent is addressing the issue of high ticket volume and slow response times. Previously, our team was inundated with the same questions about order status, resetting passwords, or basic troubleshooting. The virtual agent now does those immediately, which saves our agents a crapload of time, and customers get a faster resolution. It’s made our team work more effectively and reduced turnaround times, which has definitely reflected in customer satisfaction ### 18. My experience with Zoom Virtual Agent **Rating:** 4.5/5.0 stars **Reviewed by:** Susil B. | SDE-II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Zoom Virtual Agent?** I really like how zoom virtual agent makes easy to get quick answer without waiting for support. it is available for 24/7 , which save a lot of time .The chat box feels natural and easy to use.It smoothly transfer to a live agent with all the details.Overall, it is reliable ,user-friendly, and improve the support experience **What do you dislike about Zoom Virtual Agent?** I have not found any dislike with Zoom Virtual Agent.It works smoothly, provides quick responses, and makes customer support easier. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent is solving the problem of long customer waiting time by giving instant answer through AI.It reduces the load on support teams and makes self-service easy for customers. When more help is needed, it smoothly connects to a live agent. ### 19. Zoom Virtual Agent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gurunath J. | Search Engine Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Zoom Virtual Agent?** What I love most about Zoom Virtual Agent is how it automates customer support, instantly answering common questions. It saves time, boosts efficiency, and never takes a break. It integrates smoothly with other Zoom apps, making it easy to use and manage. **What do you dislike about Zoom Virtual Agent?** It has been very simple to use and implement and has been a very useful tool for me personally. I have no dislikes really. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It solves the problem of slow customer support by answering questions quickly and anytime. It reduces waiting times and frees human agents to focus on harder tasks. This helps me get help faster and improves overall service quality, making my experience smooth and hassle-free. ### 20. Zoom Virtual Agent Offers Exceptional Chatbot with Seamless CRM Integration Option. **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica D. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Zoom Virtual Agent?** Zoom Virtual Agent is quite helpful platform with effective Chatbot capability and the personalization functions are excellent and easy CRM integration option. The multiple communication tools and the Automated results generation Zoom Virtual Agent is perfect and incredible Natural language support functionalities are productive. **What do you dislike about Zoom Virtual Agent?** Nothing for the Zoom Virtual Agent to dislike and its initial implementation process is easy and faster and no much to train on before starting. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Effective communication solution and very impressive tool for customer data analytics generation and great tool for customer experience management and nice Automation platform. ### 21. Review on Zoom Virtual Agent **Rating:** 4.0/5.0 stars **Reviewed by:** Arup M. | Senior Associate, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zoom Virtual Agent?** What I like best about Zoom Virtual Agent is its ability to handle customer queries instantly without needing a live agent. It provides accurate, context-aware responses, which helps reduce wait times and improve the overall customer experience. The AI-driven automation makes interactions smooth and efficient. **What do you dislike about Zoom Virtual Agent?** What I dislike about Zoom Virtual Agent is that the analytics and reporting features could be more detailed. While basic metrics are available, deeper insights into conversation intent accuracy and sentiment analysis would help in optimizing performance further. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent is solving the problem of long customer wait times and high support workloads. By automating routine queries and providing instant, accurate responses, it helps reduce the burden on live agents and improves overall customer satisfaction. This leads to faster resolutions, lower operational costs, and better use of agent time for complex issues. ### 22. Post meeting meetings are impressive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zoom Virtual Agent?** The virtual agent is very beneficial because it automatically provides a meeting summary and includes notes that I may have missed. It compiles everything into an email that I am able to send out to the team as meeting minutes. **What do you dislike about Zoom Virtual Agent?** There are occurrences where it mistakes a word that was stated in a call but that is understandable. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Its capturing the meeting minutes on a call that I'm not always able to capture due to focus and engagement in the meeting. The AI captures the discussion notes and allows me time to review and make any appropriate changes before sending out to the invitees. ### 23. Effortless Setup and Fast Meeting Invites **Rating:** 4.0/5.0 stars **Reviewed by:** Khadijah N. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Virtual Agent?** Easy to setup, use, sent meeting invites and fast. **What do you dislike about Zoom Virtual Agent?** Kicks you out if you are late then the time sometimes. Need someone to let you in. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Fast reliable. ### 24. Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent **Rating:** 3.5/5.0 stars **Reviewed by:** Mayank K. **Reviewed Date:** October 16, 2025 **What do you like best about Zoom Virtual Agent?** I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup was incredibly quick and easy, allowing me to integrate it into my workflow effortlessly. **What do you dislike about Zoom Virtual Agent?** I feel the user interface of Zoom Virtual Agent could be more visually appealing and modern. A 'flashy and prettier' UI would improve my overall experience. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I use the Zoom Virtual Agent for meeting summarization, providing crisp highlights and action points, which is a huge asset and time-saver, allowing me to quickly adapt and share meeting notes. ### 25. Zoom Virtual Agent is boosting productivity with it's AI Support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Zoom Virtual Agent?** Virtual Zoom Agent is easily gets integrate into the broader Zoom Ecosystem. It has a integration with well knowned CRM like zendesk, salesforce. Zoom Virtual agent is a fantastic and user friendly tool that is helping us in enhancing customer support and other side reducing Operational overhead. **What do you dislike about Zoom Virtual Agent?** Zoom Virtual agent is great and helping us lot. IT has a great UI and easy to use so nothing to dislike. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent is helping in various ways like in cutomer support, agent workload, response time. By using Zoom Virtual agent it reduced the number of tickets that requires the human attention. we are able to deliver the things with no mistake and it is saving our time as well. ### 26. Zoom Virtual Agent helps us scale support without sacrificing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Haley K. | Customer Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Zoom Virtual Agent?** Zoom Virtual Agent has been a great addition to our support workflow. It handles a large volume of common questions without needing a live agent, which has freed up our team to focus on more complex cases. The AI is smarter than expected—it understands intent well, routes issues appropriately, and even provides helpful suggestions that actually solve problems. **What do you dislike about Zoom Virtual Agent?** Some fine-tuning needed for edge-case questions Would love more styling flexibility for the chat widget **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Clean integration with live chat and Zoom Contact Center ### 27. Zoom Meeting best choice video meet **Rating:** 4.5/5.0 stars **Reviewed by:** Dhanraj P. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Zoom Virtual Agent?** It responds quickly and saves our team a lot of time and I like how it’s always available and easy to use also great for handling simple support tasks. **What do you dislike about Zoom Virtual Agent?** Scroll and connecting to phone audio and external one should be placed in better position or give an introduction how to connect new client who don't know how to use confuse very easily **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom is able to solve our crucial problem to connect over 100 people at same time and very easy to use and can be accessed from web browser if needed, Also it helps in managing and arranging tech interviews we can use boards to draw live things that feature I love it personally ### 28. Very beneficial virtual agent, but needs a little improvement to make it better. **Rating:** 4.5/5.0 stars **Reviewed by:** Furkan K. | Contact centre associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Zoom Virtual Agent?** The best thing I like about Zoom Virtual agent is that, it is way more faster than expectation and very good enough to complete the live agent. **What do you dislike about Zoom Virtual Agent?** Everything is good, it’s just that sometimes the responses from Zoom virtual agent looks like too complicated and not humanly. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It saves a lot of time of mine since it is very quick in responses and it also clears most of my concerns easily without contacting a live agent. ### 29. Zoom Virtual Agent Makes Support Faster and Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Harshal K. | SAP PP/QM Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Zoom Virtual Agent?** Simple setup, accurate responses, and smooth integration with our support system. **What do you dislike about Zoom Virtual Agent?** Sometimes the bot gives generic or repetitive answers, especially for complex questions. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It helps handle routine customer queries automatically, saving our team a lot of time. ### 30. Quality Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Contributing Author, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Zoom Virtual Agent?** I love that it's free to use and easy to setup **What do you dislike about Zoom Virtual Agent?** I don't like that the free edition has a time limit for meetings although I understand that they need to make money **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It works out the time zones for me making it easier to setup a meeting with people from all over the world ### 31. Solid application offering a fair service. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Zoom Virtual Agent?** Zoom virtual agent is incredibly easy to use, always available and allows seamless introduction to both individual and company use. **What do you dislike about Zoom Virtual Agent?** The answers sometimes can feel sloppy and not especially regarding the topic that it was asked for. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent always answers any questions regarding the app, helps with organising meetings and overall is always there if I need anything. ### 32. it is good actually **Rating:** 3.5/5.0 stars **Reviewed by:** Kapil S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Zoom Virtual Agent?** Nothing, to be honest i nothing like best in zoom **What do you dislike about Zoom Virtual Agent?** everything, its too useless application i ever used **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Problems Solved by Zoom Virtual Agent High Customer Expectations: With customers demanding instant and personalized support, traditional methods often fall short. Limited Self-Service Capabilities: Many existing chatbots rely on rigid scripts, leading to inefficiencies and customer frustration. Increased Operational Costs: Handling a large volume of customer queries can strain resources and escalate costs. Inconsistent Customer Experiences: Delivering uniform support across various channels can be challenging. ### 33. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Zoom Virtual Agent?** It summarized the call and was super easy to get set up and running **What do you dislike about Zoom Virtual Agent?** Honestly nothing, I'd be interested to know where the data is stored and get more data privacy transparency **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Helps save time ### 34. It was very nice **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Zoom Virtual Agent?** That we can connect with an assistant that looks like a real agent **What do you dislike about Zoom Virtual Agent?** Some questions were unrelated to the previous ones like not continuing the previous statement **What problems is Zoom Virtual Agent solving and how is that benefiting you?** N/A ### 35. It was not bad. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Zoom Virtual Agent?** That I can ask any questions from it if I had any problems **What do you dislike about Zoom Virtual Agent?** That it is not fast enough while having serious problems **What problems is Zoom Virtual Agent solving and how is that benefiting you?** I answered it before ### 36. Zoom Virtual Agent boosted response and efficiency! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Zoom Virtual Agent?** Reduces support workload with automation **What do you dislike about Zoom Virtual Agent?** Requires some initial configuration and training for best results **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent boosted response and efficiency! ### 37. Video conferencing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Zoom Virtual Agent?** Its ability to provide instant, automated support to users **What do you dislike about Zoom Virtual Agent?** Limited personalization in responses, especially for nuanced customer issues **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom Virtual Agent helps solve the problem of high support volume by automating responses to common customer inquiries ### 38. very comfortable with Zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Zoom Virtual Agent?** Reliability is what's important about zoom. I do know that there are other meeting rooms like google meets and webex and others, but zoom has so far been the most reliable for us. The number of features that zoom provides are nearly all utilized by our company **What do you dislike about Zoom Virtual Agent?** That there are updates to zoom regularly that we are sometimes not prepared for as a meeting starts. For instance, updates could be suggested at the ends of meetings, rather than at the moment one is starting **What problems is Zoom Virtual Agent solving and how is that benefiting you?** it's keeping up with current AI trends which is nice to see companies jump ahead of the game rather than try to keep up ### 39. One of the best AI chat bot in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Zoom Virtual Agent?** In our organization, we mostly use zoom for VoIP and scheduling the meeting. But few months back they started to use zoom virtual agent to interact with the customer side. **What do you dislike about Zoom Virtual Agent?** It works well in comparison with a real human incase of timely response, but according to me, it lacks a human touch and mostly the user prefer to talk with a person to get the clear picture of our process or application status. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** As a recruiter, i get a lots of calls and emails regarding the job opportunities that we have and inquire about their application status. Incase if they request for job description using the chat bot, it saves a lot of time and effort. ### 40. Bridge of the human **Rating:** 5.0/5.0 stars **Reviewed by:** Balaguru V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Zoom Virtual Agent?** via zoom we can see the people with virtual and clear voice then able to connect with every urgent situation. So no hang and no issue to connect, great way to communicate the peopel. **What do you dislike about Zoom Virtual Agent?** nothing to dislike that. Beacuse 99 positive is there to appreciate but 1 negative is not a big issue to tell. Anyway connect with zoom and enjoy your business and personal meet. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Zoom solve the people real face connectivity. We can find who can talk with us. we can avoid fraud and fake calls. We schedle the meet anytime and anyway. Zoom is a cheapest costly way. ### 41. Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Juniary P. | Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zoom Virtual Agent?** It's the best way to communicate with the co-workers. **What do you dislike about Zoom Virtual Agent?** That we're not able to share documents in this platform. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** This is solving the issue that all of us have to communicate in the work involvement and it's giving me an easy solution for this. ### 42. It was a refreshing experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Amor P. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Zoom Virtual Agent?** It was a very refreshing experience for me. Nothing I have tried before. It's very convenient and eliminates time having to wait for a live agent to help you out **What do you dislike about Zoom Virtual Agent?** Nothing. It works as intended and haven't got any issues using it. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Long wait time. Most of the time, simple questions can be answered right away and sometimes, it takes more time for us to wait for an agent to attend to us than the actual solution itself. With Solvvy, it eliminates longer waiting time esp for questions that could easily be answered right away. ### 43. Helpful & Quick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Zoom Virtual Agent?** It provided useful sources for general information in a pinch. **What do you dislike about Zoom Virtual Agent?** It's not super specific and you have to prompt it a bit to get what you want. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** It helps me get information quickly while also pointing me to pages with the information I need if it doesn't know. ### 44. Comprehensive knowledge base to create and organize articles **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Zoom Virtual Agent?** It offers automation and chatbot capabilities for deflection and instant resolutions, as well as analytics and insights for performance tracking and improvement. **What do you dislike about Zoom Virtual Agent?** Looking for additional language support as we have global customers. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Allowing our customers to self-serve when it comes to getting their technical issues answered. ### 45. An excellent tool for ticket deflection + customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda K. | VP, Customer Experience & Education, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Zoom Virtual Agent?** We added Solvvy to our tech stack when our company was incredibly small, which allowed us to remain lean on headcount for our CX team, but still effectively handle our inbound volume. By deflecting questions from hitting our inbox before we ever had to have team-members handle them, we've saved thousands of dollars and hundreds of hours to keep a healthy response time and a smooth customer experience, as well as the added bonus of understanding our knowledge gaps on-site. We no longer have to spend hours of manual time pulling and analyzing inbound data to know how to serve customers better. The Solvvy team has been incredible partners, ensuring the best utilization of their platform and working with us to use their suite of platforms in really practical ways. They've been able to assist with every question we've had and always go the extra mile to work with us to find a solution. **What do you dislike about Zoom Virtual Agent?** It can take a bit of time if using multiple products from their suite to get everything just as you'd need it in terms of pulling and understanding the best content for customers to engage with (depending on the widget). Would love to see an update to their Coach feature, where you can assist in the algorithms to determine the best result, as it's sometimes clunky to use, but is a really effective tool. Any sort of reminder/recaps or a more fluid/efficient way to use the feature would be amazing. **Recommendations to others considering Zoom Virtual Agent:** Be willing to experiment with their different offerings, some of which may feel counterintuitive when engaging with (or trying to not engage with) customers, but can be very effective. Ensure you have someone on your team that can keep up with the maintenance of the platform - it's not excessive, but to be the most impactful and effective with the tool, finding time to dedicate to manage some parts of it has been, at times, hard to keep up with. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** We deflect + resolve tons of inquiries without them ever hitting our inbox, saving our CX team hundreds of hours, and thousands of dollars along the way. This has been vital in keeping our team lean but still incredibly effective, and allows us to understand site content and how effective (or maybe ineffective) it is. We've also been able to discreetly and effectively message site updates/issues etc. without disrupting the customer's onsite experience, but while still deflecting unnecessary inbounds. We've also been able to test content engagement as it relates to product questions and conversion, to best understand which details should be surfaced at the right time in order to carry someone through the funnel. ### 46. Solvvy is a fantastic self-service tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave K. | Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Zoom Virtual Agent?** Solvvy has allowed us to deflect between 20-40% of our ticket volume. They give us the tools to dig into our data and find where we can best help our customers to help themselves and identify places where our documentation may need improvement. They have also allowed us to create custom workflows that move support contacts further along the process without requiring direct input from our frontline agents. Workflows streamline our processes, reduce customer friction, and save our valuable frontline time. **What do you dislike about Zoom Virtual Agent?** We use an enormous amount of internal documents in our Zendesk based knowledgebase. Solvvy has difficulty distinguishing between internal and external documents and sometimes makes internal-only information visible to customers in the Solvvy widget. Also, there are some limitations to what we can do with workflows. This has limited our ability to take larger advantage of this feature. **Recommendations to others considering Zoom Virtual Agent:** We initially implemented Solvvy for chatbot ai. Self-help tools, analytics, and the implementation of workflows are all icing on the cake. They continue to improve their products and offerings and increase our value proposition. ROI with Solvvy is a no-brainer for us. Using Solvvy has been fantastic since day 1. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Solvvy is a great Self-service tool and has helped us reduce workforce costs for our frontline. We have reduced our frontline costs by about 30% since implementing Solvvy. ### 47. A impressively consistent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Senior Manager, Business Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Zoom Virtual Agent?** I like that the product is complex by nature (algoritham,always working and improving, etc. ) yet, the customer's experience is genuinely simple and easy to follow. **What do you dislike about Zoom Virtual Agent?** I'm looking forward to the expansion of Explore and building reports on searches and keywords, and really understand connections on key searches. I don't think I "dislike" anything too much in the product. **Recommendations to others considering Zoom Virtual Agent:** Do the research, meet the team - it's a seriously worthwhile investment. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** We're trying to solve customer problems fast - while keeping our costs lower. We really don't need to talk to customers about everything- and I don't think they want to always talk to us :) Our company has seen a lot of success in deflection around cancellations, start-up, and overall subscription questions. ### 48. Great deflection tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Zoom Virtual Agent?** Solvvy is intuitive and straightforward. The onboarding process was very seamless, and the team made us feel very supported throughout. Both the implementation and account management teams were very responsive to our questions. **What do you dislike about Zoom Virtual Agent?** The UI is a bit clunky and not intuitive - for example, there are minimal auto-save features throughout, which can lead to making changes and then having to go back and do them again. There is also room for improvements in terms of holistic analytics since a minimal amount of data gets passed back to your CRM; capturing minor data points requires development time, if possible at all. While it does offer more capabilities than the built-in Zendesk Answer Bot, the overall UX/UI is getting outpaced by companies like Ada and Forethought. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** Our primary goal for Solvvy is to enhance customer wayfinding and improve deflection. Solvvy has helped us to reach these goals in just over a quarter. One of the first findings was to improve our knowledge base to provide better solutions to our customers at scale. ### 49. HelloFresh Benelux - CCM Review **Rating:** 3.0/5.0 stars **Reviewed by:** Colin K. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Zoom Virtual Agent?** I like the interface of the tool itself. It looks friendly and complete. It's easy to navigate. I also like the way you can structure workflows in cards. The customer service also improved massively, and we're getting better and faster responses than ever before. **What do you dislike about Zoom Virtual Agent?** Unfortunately we've seen many mismatches and accuracy issues for the languages my operation is active in. These are Dutch and French markets. These issues have been raised several times, but until now no real improvements were made. This language-accuracy issue is leading to less satisfactory solutions to our customers, and probably our self-service ratios could've been higher. **Recommendations to others considering Zoom Virtual Agent:** I would give a positive advice to people considering Solvvy in English companies. I would hesitate to recommend Solvvy to non-English companies. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** We're using Solvvy for ticket deflation. Customers find the (easy) answers to simple questions themselves and are redirected with steps or buttons for a great self-service. There is always a way out to speak directly with one of our customer service employees. ### 50. Solvvy is an good solution **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander J. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Zoom Virtual Agent?** I enjoy the overall UI of solvvy. It integrates well into our site and looks great. The flow is simple and provides a great experience for our customers. We chose Solvvy over its competitors for that reason, and it's proved out. **What do you dislike about Zoom Virtual Agent?** I would like the reporting, and return on investement, to be a little more clear cut. Solvvy advertises that it is, and the ui looks great, but we have a difficult time using their out of the box 'dollars saved' as a 1 to 1 match. **Recommendations to others considering Zoom Virtual Agent:** I think Solvvy is a great solution, and simply will meet your needs as a self service. We don't use the full chatbot experience but would be interested in reviewing that down the road. **What problems is Zoom Virtual Agent solving and how is that benefiting you?** We use Solvvy primarily for case deflection. By positioning it on our platform as a gateway to our support portal, we're able to deflect simple cases by directing the customer to our knowledge center. ## Zoom Virtual Agent Discussions - [What business results does Solvvy deliver?](https://www.g2.com/discussions/results-ce66dc8b-310b-4b6a-82d0-8012165556c0) - 1 comment, 1 upvote - [Who are Solvvy's customers?](https://www.g2.com/discussions/customers-4afebff1-c044-4489-a23d-bd19e8f08803) - 1 comment, 1 upvote - [How long does it take to implement Solvvy?](https://www.g2.com/discussions/implementation-1d536d54-d39b-4e9e-b50a-0bd3aceefea4) - 1 comment, 1 upvote - [Does Solvvy offer a free trial?](https://www.g2.com/discussions/free-trial-f6ae7758-27c3-441e-8d27-352acb63af51) - 1 comment, 1 upvote - [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment - [View Zoom Virtual Agent pricing details and edition comparison](https://www.g2.com/products/zoom-virtual-agent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+09%3A15%3A41+-0500&secure%5Bsession_id%5D=089601ac-e5ae-49ef-b90d-4141ec3a747c&secure%5Btoken%5D=f9accffa7825d1199b44329097ee2f79a1c2971bd865c243487fb46fef2ad54a&format=llm_user) ## Zoom Virtual Agent Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Zoom Virtual Agent Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Zoom Virtual Agent Alternatives - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - 4.6/5.0 (171 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)