Fathom Reviews & Product Details

I don't have to worry about it. I begin a call, and it's there, working quietly. And the transcription is pretty accurate, which surprised me! Review collected by and hosted on G2.com.

Occasionally there's a glitch. But even then, I hear from Fathom staff before I'm even off the call! Very responsive. Review collected by and hosted on G2.com.

Simplicity, how seamlessly it connects with other tools, the integrations, and the overall UX are what I like most. I used the paid version for about a year, but due to financial circumstances I couldn’t keep it up. Still, I’m looking forward to getting back to it as soon as I can. <3 Review collected by and hosted on G2.com.

I don’t think there was anything in particular. At the time, the only thing was that I needed Zapier to connect it with Notion, but even then it wasn’t a major drawback for me. Review collected by and hosted on G2.com.

I have already recommended Fathom to a colleague. I love the precision for the transcription, and the summary. The fact that when you click a part of the summary it takes you to that exact part of the recording. I love not to take notes any more and have the mind at ease that Im not missing anything. I love the next steps and follow up. The Questions feature is great for us to compare with other calls and create more structured scripts with answers that we see are getting better reactions for customers. Also useful for "most common questions" and to help properly identify the pain points on a CX. An excellent tool for a manager to analyze calls from a ramping rep Review collected by and hosted on G2.com.

I do not use the "ask Fathom" tool. As I find its better to integrate the whole call, with more context, like the CRM and email. therefore I ask Claude to analyze the call transcript with all other context. The integration with Claude is very usefull. Review collected by and hosted on G2.com.

Fathom allows me to be fully present during Zoom meetings instead of dividing my attention between the conversation and taking notes. The interface is straightforward, and the Zoom integration makes it easy to record and transcribe meetings without adding much friction to my workflow. After each meeting, I receive an email recap with the transcript, summary, and key takeaways, making it much easier to revisit important details and follow up on action items.

The transcription and AI-generated summaries are generally accurate and save me considerable time, although they still benefit from a quick human review for names, context, or nuanced conversations. Performance has been reliable, and I haven’t needed much support because onboarding and everyday use are intuitive. For the price, Fathom provides strong value by reducing administrative work and allowing me to concentrate on the people and ideas in the meeting rather than documenting everything myself. Review collected by and hosted on G2.com.

There’s not much I dislike about Fathom. Occasionally, a meeting host won’t allow the Fathom notetaker to join, so the meeting isn’t recorded or transcribed. That isn’t really a fault of the software, but it is the main limitation I’ve encountered while using it. Otherwise, Fathom has been reliable and easy to use. Review collected by and hosted on G2.com.

Transparency: It’s easy to use and requires no action on my part. It’s just there for me.

Quality: Fathom goes beyond a basic transcript. It summarizes the call topics and next steps with a human-level understanding. I can simply copy and paste the summary and send it to my partners right after the call. Review collected by and hosted on G2.com.

I honestly can’t point to a single thing I dislike. Review collected by and hosted on G2.com.

I really like the app’s recording feature during Zoom calls because it helps me reference the conversations I have with my clients. I also love the integration with Zoom overall. The UX is straightforward, and my entire team has been able to adopt it easily and then just forget about it. Review collected by and hosted on G2.com.

I find the app a little annoying after downloading it. Hosts can decline the notetaker, and if I don’t notice that it hasn’t been let in, I forget and then no meeting gets recorded. I just wish it were a bit more embedded into the overall process. Review collected by and hosted on G2.com.

I am in about 25 to 30 hours of meetings a week and this by far has changed the way on how I do meetings and take notes. This has been a godsend and has streamlined my work by 75%. Review collected by and hosted on G2.com.

No downsides. Unless you do not feel increasing your efficiency and productivity is a bad thing. :) Any challenges I've had, I've emailed the Fathom team and they have gotten back to me within hours. No downsides! Review collected by and hosted on G2.com.

Fathom has been a great addition to our agency. It makes team meetings and training sessions more effective because we can rely on it to record the call, capture the necessary notes, and identify tasks that come out of the conversation.

The feature that automatically emails the notes, tasks, and recording to attendees is also a big help in our day-to-day work. It ensures everyone has the meeting resources without us having to do any manual follow-up, and it reduces the risk of accidentally leaving someone out. Review collected by and hosted on G2.com.

Fathom doesn’t have much to dislike, but I do miss having more options for recording apps to use it with. In our agency, Ring Central is a big one, but unfortunately Fathom doesn’t work with it. Right now, that’s really my main complaint: I wish there were a Fathom browser extension that could record meetings from any platform, no matter what meeting link is used. Review collected by and hosted on G2.com.

It’s integrated and easy to use. I don’t really have to think about it—it just shows up to my meetings like a good little notetaker, makes it very clear to everyone who’s present (ethical), and stays proactive.

At first, I was surprised that it sometimes gave me signals when I was only talking 3% of the time, or when I was over 50%. But it turned out to be a pretty interesting cue, and it can help stop me from going off on a tangent.

Because I trust Fathom to capture the key moments, and because of the Highlights feature, I am free to focus on the conversation, confident that important details and action items will be there for me later.

I LOVE the ability to go back to Fathom a week later and be like, "Why did Alfred say he needed XYZ?" and it will help me recall all context. Review collected by and hosted on G2.com.

I haven't found anything I dislike about it yet, except that with work associates we each show up with our own Fathom notetaker which seems redundant. Would be nice if they could figure out that we're all at the same company and can just have one scribe. Review collected by and hosted on G2.com.

Fathom has been helpful for the obvious reasons. It lets me stay focused on what is actually being discussed instead of trying to listen, take notes, and capture every important detail at the same time. I can be more present in the conversation and still have a useful record afterward to reference for key points, decisions, and follow-up items. Review collected by and hosted on G2.com.

One improvement I would suggest is continuing to make post-meeting follow-up even easier. The summaries and action items are already helpful, but anything that makes next steps, and follow-ups easier to review, or export would make the tool next level. Review collected by and hosted on G2.com.