Fathom has become a non-negotiable part of my client workflow. I love being able to send rich summaries right after a session, instead of reviewing messy handwritten notes at the end of the day. The AI-generated transcripts are fast, freakishly accurate, and easy to share, which makes my follow-up process way smoother.
Also worth noting: an earlier issue I had with cloud recordings occasionally failing has since been completely resolved. The team clearly listens to feedback and ships improvements — which only deepens my trust in the platform. Review collected by and hosted on G2.com.
Honestly? Nothing major at the moment. The core features just work — and when something didn’t, they fixed it. That says a lot. Review collected by and hosted on G2.com.
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