# Fathom vs Otter.ai Comparison - What are their main differences? At a Glance Star Rating **Fathom** [ 5/5(7,015) ](https://www.g2.com/products/fathom-video/reviews#reviews) **Otter.ai** [ 4.4/5(504) ](https://www.g2.com/products/otter-ai/reviews#reviews) Market Segments **Fathom** Small-Business (78.2% of reviews) **Otter.ai** Small-Business (72.8% of reviews) Pros & Cons **Fathom** [ Accuracy (1124) ](https://www.g2.com/products/fathom-video/reviews?filters%5Bsentiment_snippet%5D=1156638&qs=pros-and-cons#reviews)[ AI Summary (1119) ](https://www.g2.com/products/fathom-video/reviews?filters%5Bsentiment_snippet%5D=1157098&qs=pros-and-cons#reviews)[ Meeting Management (329) ](https://www.g2.com/products/fathom-video/reviews?filters%5Bsentiment_snippet%5D=1157256&qs=pros-and-cons#reviews)[ Recording Issues (258) ](https://www.g2.com/products/fathom-video/reviews?filters%5Bsentiment_snippet%5D=1161057&qs=pros-and-cons#reviews) **Otter.ai** [ Ease of Use (120) ](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1799363&qs=pros-and-cons#reviews)[ Helpful (100) ](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1798534&qs=pros-and-cons#reviews)[ Recording Issues (54) ](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1795218&qs=pros-and-cons#reviews)[ Accuracy Issues (47) ](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1796267&qs=pros-and-cons#reviews) Entry-Level Pricing **Fathom** **Free** **Otter.ai** **Free** 1 User Summary AI Generated Summary AI-generated. Powered by real user reviews. - Users report that Fathom excels in **Automated Note-Taking** with a score of 9.7, making it a preferred choice for those who need efficient meeting summaries, while Otter.ai's score of 8.9 indicates it may not be as robust in this area. - Reviewers mention that Fathom's **Call Recording** feature is highly rated at 9.8, providing excellent clarity and reliability, whereas Otter.ai, with a score of 9.1, is still effective but may not match the quality of Fathom's offering. - G2 users highlight Fathom's superior **Voice Recognition** capabilities, scoring 9.2, which enhances user experience during meetings, compared to Otter.ai's score of 8.2, suggesting it may struggle with accuracy in certain scenarios. - Users on G2 report that Fathom's **Speaker Identification** feature, rated at 9.0, is particularly useful for distinguishing between multiple speakers, while Otter.ai's score of 7.6 indicates it may not perform as well in this aspect. - Reviewers mention that Fathom's **Data Security** features are rated at 9.2, providing peace of mind for users concerned about sensitive information, whereas Otter.ai's score of 7.8 suggests it may not offer the same level of security assurance. - Users say that Fathom's **Integrates With Existing Applications** feature, scoring 9.3, allows for seamless workflow integration, while Otter.ai's score of 7.9 indicates it may have limitations in this area, potentially affecting user productivity. Pricing Entry-Level Pricing **Fathom** Fathom Forever Free Free Enjoy the #1 rated AI Meeting Assistant for free forever. - Unlimited transcripts, recording, and AI summaries - Unlimited meeting clips, playlists, and recording search - Slack & CRM integrations to automate post-meeting updates [Browse all 3 pricing plans](/products/fathom-video/pricing) **Otter.ai** Otter.ai Basic Free 1 User For those who want to give it a try - Zoom, MS Teams, and Google Meet - AI Chat within and across meetings - AI meeting workflows [Browse all 4 pricing plans](/products/otter-ai/pricing) Free Trial **Fathom** Fathom Free Trial is available **Otter.ai** Otter.ai Free Trial is available Ratings Meets Requirements 9.6 6,524 8.8 418 Ease of Use 9.7 6,666 9.0 425 Ease of Setup 9.6 5,317 9.0 317 Ease of Admin 9.6 1,969 8.6 92 Quality of Support 9.7 4,921 8.5 270 Has the product been a good partner in doing business? 9.7 1,903 8.5 85 Product Direction (% positive) 9.8 6,504 8.9 403 Features by Category AI Meeting Assistants[Hide 35 FeaturesShow 35 Features](javascript:void(0);) 9.3 3,312 8.5 226 Third-Party Integrations Third-Party Integrations Not enough data Not enough data Agenda Management Agenda Management Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Scheduling Scheduling Not enough data Not enough data Video Conferencing Video Conferencing Not enough data Not enough data Decision Support Decision Support Not enough data Not enough data Accessibility Compliance (WCAG) Accessibility Compliance (WCAG) Not enough data Not enough data Real-Time Language Translation Real-Time Language Translation Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Meeting Notes Meeting Notes Not enough data Not enough data Action Management Action Management Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Call Transcription Call Transcription Not enough data Not enough data Recording Recording Not enough data Not enough data Transcript Search & Annotation Transcript Search & Annotation Not enough data Not enough data Action Item Tracking Action Item Tracking Not enough data Not enough data Meeting Prep - AI Meeting Assistants Agenda Management Feature Not Available Feature Not Available Virtual Meeting Hosting Feature Not Available Feature Not Available Automated Scheduling Feature Not Available Feature Not Available Meeting Automation - AI Meeting Assistants Automated Note-Taking 9.7(won by 0.6) 3267 9.1 217 Voice Recognition 9.3(won by 1.4) 3177 7.9 200 Action Item Tracking 9.4(won by 0.9) 3210 8.5 188 Meeting Insights - AI Meeting Assistants Smart Summaries 9.6(won by 0.8) 3214 8.8 197 Sentiment Analysis Feature Not Available 8.0(won by default) 170 Personalization Feature Not Available 7.8(won by default) 171 Accessibility - AI Meeting Assistants Real-Time Transcription Feature Not Available 8.7(won by default) 195 Language Translation Feature Not Available Feature Not Available Accessibility Guidelines Compliance Feature Not Available Feature Not Available Agentic AI - AI Meeting Assistants Autonomous Task Execution 9.0(won by 0.7) 280 8.3 85 Multi-step Planning 8.8(won by 0.9) 283 7.9 84 Cross-system Integration 9.0(won by 1.1) 280 7.9 89 Decision Making 8.9(won by 0.8) 279 8.1 84 Meeting Capture & Retention - AI Meeting Assistants Bot Presence 8.5(won by default) 8 Not enough data Meeting Moments Management 9.8(won by 0.4) 17 9.4 9 Audio or Video Recording 9.8 25 10.0(won by 0.2) 7 AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 7.9 73 Lead Facilitation Lead Qualification Feature Not Available 6.1(won by default) 67 Meeting Scheduling Feature Not Available 6.8(won by default) 16 Customer-facing Chatbot Feature Not Available Feature Not Available Lead Follow-up Feature Not Available Feature Not Available Organization Data Entry 9.2(won by 0.8) 676 8.4 67 Integrations / APIs 8.9(won by 1.3) 672 7.6 17 Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Opportunity and Pipeline Management Feature Not Available Feature Not Available Performance Analysis Coaching 8.5(won by 1.9) 197 6.6 68 Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Peformance Tracking Feature Not Available 6.8(won by default) 67 Sales Analysis ROI Forecasting Feature Not Available Feature Not Available Sales Forecasting Feature Not Available Feature Not Available Generative AI AI Text Generation 8.8(won by 0.7) 126 8.1 61 AI Text Summarization 9.6(won by 1.0) 635 8.6 60 Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution 9.1(won by 0.5) 61 8.6 6 Cross-system Integration 9.1(won by 0.2) 59 8.9 6 Natural Language Interaction 9.3(won by 1.0) 60 8.3 6 AI/Machine Learning Not enough data Not enough data Multi-step Planning Feature Not Available 8.6(won by default) 6 Adaptive Learning Feature Not Available 8.6(won by default) 6 Proactive Assistance Feature Not Available 8.3(won by default) 6 Decision Making Feature Not Available 8.6(won by default) 6 Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) 9.1 2,621 8.3 97 Call Analytics Call Recording 9.7(won by 0.9) 2288 8.8 91 Machine Learning 9.1(won by 0.8) 1806 8.3 89 Call Analysis 9.3(won by 0.8) 1944 8.5 87 Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Lead Qualification Feature Not Available 7.6(won by default) 23 Artificial Intelligence - Conversation Intelligence Speech-to-Text 9.3(won by 0.5) 2181 8.8 85 Sentiment Analysis 9.4(won by default) 9 Not enough data Customer Scoring Feature Not Available 7.7(won by default) 75 Generative AI AI Text Summarization 9.5(won by 0.8) 1969 8.7 81 Generative AI 9.6(won by default) 9 Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution 9.0(won by 0.7) 527 8.3 24 Multi-step Planning 9.0(won by 0.7) 502 8.3 24 Cross-system Integration 9.0(won by 0.9) 594 8.1 24 Adaptive Learning 9.1(won by 0.7) 483 8.4 24 Natural Language Interaction 9.1(won by 0.8) 512 8.3 23 Proactive Assistance 8.9(won by 0.6) 488 8.3 23 Decision Making 8.8(won by 1.0) 471 7.8 23 Third-Party Integrations 7.6(won by default) 7 Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications 7.0(won by default) 5 Not enough data AI Copilot Not enough data Not enough data Automatic Transcription 9.7(won by default) 20 Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management 10.0(won by default) 11 Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Transcription[Hide 80 FeaturesShow 80 Features](javascript:void(0);) 9.1 2,898 8.1 214 Voice Dictation 9.0(won by 0.5) 2540 8.5 187 Accuracy 9.0(won by 0.9) 2814 8.1 203 Transcription Speaker Identification 9.1(won by 1.4) 2757 7.7 197 Timecode Management 9.4(won by 0.7) 2582 8.7 181 Full Text Search Not enough data Not enough data Compliance Management Not enough data Not enough data Version Control Not enough data Not enough data User Management Not enough data Not enough data File Management Not enough data Not enough data Content Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Meeting Management Not enough data Not enough data Video Management Not enough data Not enough data Document Management Not enough data Not enough data Closed Captioning Feature Not Available 7.9(won by default) 159 Custom Dictionary Feature Not Available 7.4(won by default) 163 Editing Collaboration 9.2(won by 1.1) 2400 8.1 174 Synchronous Editing Feature Not Available 7.9(won by default) 181 Spell Check and Punctuation Feature Not Available Feature Not Available Translation Feature Not Available Feature Not Available Integration Data Security 9.1(won by 1.1) 2243 8.0 158 Integrates With Existing Applications 9.2(won by 1.1) 2512 8.1 164 Real-Time Data Not enough data Not enough data API Feature Not Available 7.6(won by default) 54 Voice Files Feature Not Available 8.4(won by default) 171 Live Captioning Feature Not Available 7.8(won by default) 152 Agentic AI - Transcription Autonomous Task Execution 9.1(won by 0.6) 323 8.5 53 Cross-system Integration 9.1(won by 0.8) 322 8.3 51 Decision Making 9.1(won by 1.1) 315 8.0 49 Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Additional Functionality Part of Speech Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Customer Support Not enough data Not enough data Subtitles/Closed Captions Not enough data Not enough data Speech Recognition Not enough data Not enough data Collaboration Tools Not enough data Not enough data Time Stamps Not enough data Not enough data Custom Fonts Not enough data Not enough data Generative AI Not enough data Not enough data Caption Service Not enough data Not enough data Media Upload Not enough data Not enough data Text Overlay Not enough data Not enough data Keyword Search Not enough data Not enough data Full Text Extraction Not enough data Not enough data Multiple File Format Support Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Preview Functionality Not enough data Not enough data AI Copilot Not enough data Not enough data Live Streaming Production Not enough data Not enough data Timecoding Not enough data Not enough data File Sharing Not enough data Not enough data Historical Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Data Synchronization Not enough data Not enough data Data Import/Export Not enough data Not enough data IVR Not enough data Not enough data Automatic Formatting Not enough data Not enough data Multiple Format Support Not enough data Not enough data Annotations Not enough data Not enough data Mobile Access Not enough data Not enough data Automatic Transcription Not enough data Not enough data Projections Not enough data Not enough data AI/Machine Learning Not enough data Not enough data For Manual Transcription Not enough data Not enough data Video Support Not enough data Not enough data Tagging Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Audio/video file upload Not enough data Not enough data Playback Controls Not enough data Not enough data Chat Transcript Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Multimedia Support Not enough data Not enough data Automatic Transcription Services Not enough data Not enough data Multi-Language Not enough data Not enough data On-Demand Recording Not enough data Not enough data Secure Data Storage Not enough data Not enough data Lead Capture Not enough data Not enough data Search/Filter Not enough data Not enough data Note-Taking Software[Hide 34 FeaturesShow 34 Features](javascript:void(0);) 9.2 331 Not enough data Agentic AI - Note-Taking Software Autonomous Task Execution 9.2(won by 0.2) 329 9.0 29 Additional Functionality @mentions Not enough data Not enough data Search/Filter Not enough data Not enough data Data Import/Export Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Document Classification Not enough data Not enough data Task Management Not enough data Not enough data Meeting Notes Not enough data Not enough data Drag & Drop Not enough data Not enough data Wiki Not enough data Not enough data Reminders Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Calendar/Reminder System Not enough data Not enough data Document Storage Not enough data Not enough data Activity Dashboard Not enough data Not enough data Notes Management Not enough data Not enough data Calendar Sync Not enough data Not enough data Tagging Not enough data Not enough data Multi-Device Support Not enough data Not enough data Collaboration Tools Not enough data Not enough data Templates Not enough data Not enough data Dashboard Not enough data Not enough data File Sharing Not enough data Not enough data To-Do List Not enough data Not enough data Generative AI Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Scan Not enough data Not enough data Offline Access Not enough data Not enough data Annotations Not enough data Not enough data Full Text Search Not enough data Not enough data Task Tagging Not enough data Not enough data Handwriting Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data AI Note-Taking Software[Hide 9 FeaturesShow 9 Features](javascript:void(0);) 9.4 688 8.2 76 Action Item Detection - AI Note-taking Software Action Item extraction 9.6(won by 1.1) 579 8.5 65 Summary Generation 9.7(won by 0.8) 612 8.9 66 Automatic Transcription - AI Note-taking Software Speech-to-text Transcription 9.6(won by 0.8) 570 8.8 70 Collaboration & Sharing - AI Note-taking Software Team-based Access 9.4(won by 1.1) 509 8.3 62 Language & Accent Support - AI Note-taking Software Multi-Language and Accent Support 9.1(won by 1.4) 503 7.7 63 Multi-Platform Integration - AI Note-taking Software Integrations 9.2(won by 1.4) 517 7.8 65 Privacy & Security Controls - AI Note-taking Software Access Control 9.2(won by 1.1) 468 8.1 60 Searchable Note Archives - AI Note-taking Software Semantic Search 9.4(won by 1.2) 492 8.2 65 Speaker Identification - AI Note-taking Software Speaker Recognition 9.4(won by 1.5) 522 7.9 66 Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);) Not enough data 8.9 13 Business Instant Messaging Notifications Not enough data 8.9(won by default) 11 Search Not enough data 8.3(won by default) 12 Screen Sharing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data File Sharing Not enough data Feature Not Available Business Instant Messaging Two-Way Audio & Video Not enough data Not enough data Conferencing Not enough data Not enough data Audio Conferencing Not enough data Feature Not Available Video Conferencing Not enough data Feature Not Available Business Instant Messaging Mobile Application Not enough data 8.3(won by default) 12 Web Application Not enough data 8.3(won by default) 12 Third-Party Integrations Not enough data 8.5(won by default) 11 Active Directory Integration Not enough data Not enough data Generative AI - Business Instant Messaging Text Summarization Not enough data 9.4(won by default) 6 AI - Business Instant Messaging AI Powered Search Not enough data 9.7(won by default) 5 Smart Notifications Not enough data 9.7(won by default) 5 AI Powered Language Translation Not enough data 8.7(won by default) 5 Content Generation Not enough data 9.0(won by default) 5 Generative AI Not enough data Not enough data Agentic AI - Business Instant Messaging Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Group Messaging Not enough data Not enough data Bulk Send Not enough data Not enough data Meeting Management Not enough data Not enough data Mobile Access Not enough data Not enough data Rich Text Editor Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Discussions/Forums Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Contact Management Not enough data Not enough data User Management Not enough data Not enough data Message Recall Not enough data Not enough data Canned Responses Not enough data Not enough data Document Storage Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Workflow Configuration Not enough data Not enough data Single Sign On Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Task Management Not enough data Not enough data Reminders Not enough data Not enough data Read Receipts Not enough data Not enough data @mentions Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Chat Not enough data Not enough data SSL Security Not enough data Not enough data Data Import/Export Not enough data Not enough data Email Management Not enough data Not enough data Search/Filter Not enough data Not enough data Secure Data Storage Not enough data Not enough data Activity Tracking Not enough data Not enough data Broadcast Messaging Not enough data Not enough data Customizable Branding Not enough data Not enough data Drag & Drop Not enough data Not enough data Commenting/Notes Not enough data Not enough data Employee Database Not enough data Not enough data One-to-One Messaging Not enough data Not enough data Event Calendar Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Photos Not enough data Not enough data Mobile Alerts Not enough data Not enough data Engagement Tracking Not enough data Not enough data Blogs Not enough data Not enough data Video CMS[Hide 22 FeaturesShow 22 Features](javascript:void(0);) 9.1 483 Not enough data Customization Annotations 8.8(won by default) 447 Not enough data Branding Feature Not Available Not enough data Customizable Thumbnails Feature Not Available Not enough data Custom Metadata Feature Not Available Not enough data Organization Playlists 8.5(won by default) 445 Not enough data Deep Search 8.9(won by default) 445 Not enough data Permissions 8.9(won by default) 443 Not enough data Availability Scheduling Feature Not Available Not enough data Workflows Feature Not Available Not enough data Analytics Feature Not Available Not enough data Agentic AI - Video CMS Autonomous Task Execution 9.2(won by default) 61 Not enough data Cross-system Integration 9.2(won by default) 63 Not enough data Adaptive Learning 9.3(won by default) 61 Not enough data Proactive Assistance 9.3(won by default) 62 Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data Voice Recognition[Hide 59 FeaturesShow 59 Features](javascript:void(0);) Not enough data 8.5 24 Deployment & Integration - Voice Recognition Installation & setup Ease Not enough data 8.8(won by default) 20 Developer API & SDK Not enough data 7.7(won by default) 18 Software Integration Not enough data 8.8(won by default) 20 Multi-Device Support Not enough data 9.0(won by default) 19 Multiple Format Support Not enough data Not enough data Video Support Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Performance Optimization - Voice Recognition Accuracy in Noisy Settings Not enough data 8.0(won by default) 19 High-Volume Scalability Not enough data 8.7(won by default) 17 Environmental Noise Adaptation Not enough data 8.1(won by default) 18 Multilingual Voice Recognition Not enough data 8.1(won by default) 16 Low-Latency Processing Not enough data 8.5(won by default) 16 Security & Compliance - Voice Recognition Liveness Detection Not enough data 8.8(won by default) 17 Regulatory Compliance Not enough data 8.6(won by default) 16 Secure Communication Channels Not enough data 8.6(won by default) 16 Advanced AI & Biometric Features - Voice Recognition Voice-Based Authentication Not enough data 7.8(won by default) 16 Machine Learning & Adaptive Speech Recognition Not enough data 8.3(won by default) 17 Speaker Differentiation Not enough data 8.2(won by default) 17 Sentiment & Tone Analysis Not enough data 7.4(won by default) 17 Concatenated Speech Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Agentic AI - Voice Recognition Natural Language Interaction Not enough data 8.4(won by default) 16 Multi-Language Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transfer Not enough data Not enough data Document Review Not enough data Not enough data API Not enough data Not enough data Performance Management Not enough data Not enough data Status Tracking Not enough data Not enough data Audio Capture Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Reporting Not enough data Not enough data Full Text Search Not enough data Not enough data Text Editing Not enough data Not enough data Document Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data IVR Not enough data Not enough data SSL Security Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Data Not enough data Not enough data Video Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data Generative AI Not enough data Not enough data Call Recording Not enough data Not enough data Customizable Macros Not enough data Not enough data Contact Management Not enough data Not enough data CRM Not enough data Not enough data Automatic Formatting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Monitoring Not enough data Not enough data Drag & Drop Not enough data Not enough data Call Monitoring Not enough data Not enough data Call Center Management Not enough data Not enough data Voice Mail Not enough data Not enough data Compliance Management Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 9.1 372 Not enough data Agentic AI - Sales Coaching Multi-step Planning 8.9(won by default) 52 Not enough data Cross-system Integration 8.8(won by default) 52 Not enough data Adaptive Learning 8.7(won by default) 51 Not enough data Decision Making 8.9(won by default) 52 Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Video Record 9.5(won by default) 361 Not enough data Knowledge Base Feature Not Available Not enough data Coaching Materials Feature Not Available Not enough data Playbook Creation Feature Not Available Not enough data Feedback Review 9.4(won by default) 344 Not enough data Scorecard Feature Not Available Not enough data Coaching Card Feature Not Available Not enough data Leaderboard Feature Not Available Not enough data Real-Time Updates Feature Not Available Not enough data Notifications Feature Not Available Not enough data Competition Feature Not Available Not enough data Generative AI AI Text Summarization 9.6(won by default) 319 Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Show 3 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Deep Learning[Hide 49 FeaturesShow 49 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality No-Code Not enough data Not enough data Search/Filter Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Visualization Not enough data Not enough data Activity Dashboard Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Control Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Model Training Not enough data Not enough data Multi-Language Not enough data Not enough data Data Profiling Not enough data Not enough data Visualization Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Predictive Analytics Not enough data Not enough data Performance Metrics Not enough data Not enough data Image Recognition Not enough data Not enough data Version Control Not enough data Not enough data Neural Network Modeling Not enough data Not enough data Generative AI Not enough data Not enough data Synchronous Learning Not enough data Not enough data Natural Language Processing Not enough data Not enough data Monitoring Not enough data Not enough data Data Transformation Not enough data Not enough data Customizable Reports Not enough data Not enough data Voice Recognition Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Troubleshooting Not enough data Not enough data Content Management Not enough data Not enough data Asynchronous Learning Not enough data Not enough data Real-Time Reporting Not enough data Not enough data API Not enough data Not enough data Artificial Neural Networks Not enough data Not enough data AI Copilot Not enough data Not enough data ML Algorithm Library Not enough data Not enough data Real-Time Data Not enough data Not enough data Collaboration Tools Not enough data Not enough data Self-paced Learning Not enough data Not enough data Data Extraction Not enough data Not enough data Configuration Management Not enough data Not enough data Data Security Not enough data Not enough data Visual Analytics Not enough data Not enough data Activity Tracking Not enough data Not enough data Continuous Delivery Not enough data Not enough data Document Classification Not enough data Not enough data Image Analysis Not enough data Not enough data Progress Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data ## Fathom vs Otter.ai FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Otter.ai vs Fathom? Fathom stands out from Otter.ai with higher reviewer ratings, stronger support and setup scores, and a larger review base, while Otter.ai is noted for its feature breadth and accuracy. | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | [Fathom](https://www.g2.com/products/fathom-video/reviews) | | --- | --- | | 4.4/5 (503 reviews) | 5.0/5 (6,990 reviews) | | Small-Business | Small-Business | | 9.0 | 9.6 | | 8.5 | 9.7 | | Accuracy (85 all-time mentions) | Outstanding note quality and summary accuracy | ### How do the pricing models of Otter.ai and Fathom compare? Fathom is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Otter.ai:** In recent reviews, some users cite cost as a drawback, mentioning limitations in the free tier and higher pricing compared to alternatives. - **Fathom:** Reviewers consistently highlight the value of Fathom’s free tier and note that its paid tiers are considered reasonable for the features provided. - **Switching reasons:** Several reviewers mention switching from Otter.ai to Fathom due to better value and more robust free features. ### What are the best alternatives to Otter.ai and Fathom? The best alternatives to Otter.ai and Fathom are Grain, Fellow, and tl;dv. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5 (503 reviews) | Small-Business | Some reviewers cite cost as a drawback | Accuracy (85 all-time mentions) | | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5 (6,990 reviews) | Small-Business | Free tier praised, paid tiers seen as reasonable | Outstanding note quality and summary accuracy | | [Grain](https://www.g2.com/products/grain/reviews) | 4.7/5 (311 reviews) | Small-Business | — | Meeting recording and sharing | | [Fellow](https://www.g2.com/products/fellow/reviews) | 4.7/5 (2,437 reviews) | Mid-Market | — | Meeting management and collaboration | | [tl;dv](https://www.g2.com/products/tl-dv/reviews) | 4.7/5 (530 reviews) | Small-Business | — | Transcription and meeting summaries | ### Which AI Meeting Assistants features should I prioritize when comparing Otter.ai and Fathom? Buyers comparing Otter.ai and Fathom should prioritize accuracy, ease of use, integrations, meeting summaries, and feature breadth. - **Accuracy:** Otter.ai (85 all-time mentions), Fathom (consistently cited for outstanding accuracy in recent reviews) - **Ease of Use:** Otter.ai 9.0, Fathom 9.7 - **Integrations:** Otter.ai: Google Meet (23 all-time mentions), Slack (5); Fathom: Make (1,437), Slack (88), Zapier (54) - **Meeting Summaries:** Otter.ai (AI Summary, 67 all-time mentions), Fathom (reviewers highlight summary quality and action items) - **Feature Breadth:** Otter.ai offers unique features such as API, closed captioning, custom dictionary, live captioning, and sentiment analysis not cited for Fathom. ### What are the pros and cons of Otter.ai vs Fathom? Fathom’s headline strength is its outstanding note quality and summary accuracy, while Otter.ai is most recognized for its accuracy and feature breadth. - **Otter.ai strengths:** Accuracy (85 all-time mentions), ease of use (121), helpfulness (100), real-time transcription (52), AI summary (67), time-saving (62), and integration with major platforms. - **Otter.ai trade-offs:** Recording issues (54 all-time mentions), accuracy issues (48), inaccuracy with accents or technical terms (42), and missing features (38). - **Fathom strengths:** Outstanding note quality and summary accuracy, high ease of use (9.7), robust free tier, and strong integration with tools like Make (1,437 all-time mentions) and Slack (88). - **Fathom trade-offs:** Occasional issues with dashboard navigation, some reviewers desire more granular control over summaries, and a few mention integration limitations with certain platforms. ### Is Otter.ai or Fathom better for small businesses? Fathom is the better fit for small businesses, with a higher reviewer rating and strong small-business sentiment. - **Otter.ai:** Largest segment is Small-Business; reviewers appreciate its accuracy and ease of use but cite cost and feature limitations as drawbacks for small teams. - **Fathom:** Largest segment is Small-Business; reviewers consistently praise its free tier, ease of use, and value for small business workflows. ### Which AI Meeting Assistants platform has better integrations? Fathom is favored for integrations, with broader and more frequently cited third-party tool support. - **Otter.ai:** Google Meet (23 all-time mentions), Slack (5), Google Workspace (2) - **Fathom:** Make (1,437 all-time mentions), Slack (88), Zapier (54) ### How do Otter.ai and Fathom compare on customer support? Fathom leads Otter.ai on Quality of Support by a material margin of 1.2 points (9.7 vs 8.5). - **Otter.ai:** Reviewers describe support as generally responsive and helpful, though some cite onboarding and feature support as areas for improvement. - **Fathom:** Reviewers consistently praise support responsiveness, onboarding, and ongoing assistance, with many noting smooth experiences and high satisfaction. ### Which is easier to implement, Otter.ai or Fathom? Fathom is easier to implement than Otter.ai, with a 0.6-point advantage in Ease of Setup (9.6 vs 9.0). - **Otter.ai:** Reviewers describe setup as straightforward and intuitive, though a few mention initial learning curves and configuration steps. - **Fathom:** Reviewers consistently highlight quick, easy setup and rapid onboarding, with minimal friction reported. ### Which product has better Accuracy? Fathom is rated higher for Accuracy, the most frequently mentioned feature across both products. - **Otter.ai:** Accuracy (85 all-time mentions), 4.4/5 overall rating, reviewers note strong real-time transcription but cite occasional issues with accents and technical terms. - **Fathom:** Reviewers consistently cite outstanding accuracy in summaries and transcripts, 5.0/5 overall rating, and high satisfaction with note quality and action item extraction. Reviews Reviewers' Company Size [![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg "Fathom")](https://www.g2.com/products/fathom-video/reviews) Fathom Small-Business(50 or fewer emp.) 78.2% Mid-Market(51-1000 emp.) 19.6% Enterprise(\> 1000 emp.) 2.2% [![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")](https://www.g2.com/products/otter-ai/reviews) Otter.ai Small-Business(50 or fewer emp.) 72.8% Mid-Market(51-1000 emp.) 20.7% Enterprise(\> 1000 emp.) 6.5% Small-Business (50 or fewer emp.) 78.2% 72.8% Mid-Market (51-1000 emp.) 19.6% 20.7% Enterprise (\> 1000 emp.) 2.2% 6.5% Reviewers' Industry [![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg "Fathom")](https://www.g2.com/products/fathom-video/reviews) Fathom Marketing and Advertising 13.2% Computer Software 13.1% Consulting 10.6% Information Technology and Services 8.8% Professional Training & Coaching 4.5% Other 49.9% [![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")](https://www.g2.com/products/otter-ai/reviews) Otter.ai Computer Software 11.1% Marketing and Advertising 10.6% Information Technology and Services 7.4% Consulting 6.8% Financial Services 4.7% Other 59.4% Alternatives **Fathom Alternatives** ![Grain](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ef6fd3f724dbd2a2c06412f214d500ed/grain.png "Grain") [ Grain ](/products/grain/reviews) ![tl;dv](https://images.g2crowd.com/uploads/product/hd_favicon/34699fd352a65bf7c614afe71f29a710/tl-dv.svg "tl;dv") [ tl;dv ](/products/tl-dv/reviews) ![Fellow](https://images.g2crowd.com/uploads/product/hd_favicon/72869956fa285e9f17683b11049a8676/fellow.svg "Fellow") [ Fellow ](/products/fellow/reviews) ![Avoma](https://images.g2crowd.com/uploads/product/hd_favicon/28a56d3509d59f96efa5ef31e3eb94b6/avoma.svg "Avoma") [ Avoma ](/products/avoma/reviews) **Otter.ai Alternatives** ![Fellow](https://images.g2crowd.com/uploads/product/hd_favicon/72869956fa285e9f17683b11049a8676/fellow.svg "Fellow") [ Fellow ](/products/fellow/reviews) ![tl;dv](https://images.g2crowd.com/uploads/product/hd_favicon/34699fd352a65bf7c614afe71f29a710/tl-dv.svg "tl;dv") [ tl;dv ](/products/tl-dv/reviews) ![Grain](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ef6fd3f724dbd2a2c06412f214d500ed/grain.png "Grain") [ Grain ](/products/grain/reviews) ![Fireflies.ai](https://images.g2crowd.com/uploads/product/hd_favicon/5f99ddeed4fa4fac8a018e1a5dd80cb1/fireflies-ai.svg "Fireflies.ai") [ Fireflies.ai ](/products/fireflies-ai/reviews) ### Spotlight Categories - [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management) - [Identity Verification Software](https://www.g2.com/categories/identity-verification) - [E-Signature Software](https://www.g2.com/categories/e-signature) - [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)