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Fathom vs Gong Comparison - What are their main differences? 
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Fathom
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At a Glance
Market Segments
Small-Business (78.7% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Fathom
Star Rating
(6,260)5.0 out of 5
Market Segments
Small-Business (78.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansGong
Star Rating
(6,409)4.8 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in call recording features, scoring 9.6, which allows for detailed analysis of sales calls. In contrast, Fathom, while also strong at 9.7, is noted for its seamless integration with video calls, making it a preferred choice for teams that rely heavily on video conferencing.
- Reviewers mention that Fathom's machine learning capabilities score 9.1, providing advanced insights and predictive analytics that help in decision-making. Gong, with a score of 8.8, is still effective but lacks some of the more sophisticated predictive features that Fathom offers.
- Users on G2 highlight the ease of use of Fathom, scoring 9.7, which is particularly beneficial for small businesses looking for a straightforward solution. Gong, while also user-friendly at 9.3, may require more training for teams to fully leverage its capabilities.
- Reviewers say that Fathom's adaptive learning features score 9.1, allowing the software to tailor its suggestions based on user behavior. Gong, with a score of 8.3, does provide some level of customization but is not as responsive to individual user needs.
- G2 users report that Fathom's quality of support is rated at 9.7, with many praising the responsiveness and helpfulness of the support team. Gong, while still strong at 9.3, has received some feedback about slower response times during peak periods.
- Users report that Fathom's AI text summarization feature scores 9.6, making it easier to digest long conversations into actionable insights. Gong, with a score of 8.9, offers similar functionality but lacks the depth and accuracy that Fathom's users have come to appreciate.
Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Gong
No pricing availableFree Trial
Fathom
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.6
5,804
9.4
4,917
Ease of Use
9.7
5,929
9.3
4,973
Ease of Setup
9.7
4,588
9.1
1,203
Ease of Admin
9.6
1,816
9.1
766
Quality of Support
9.7
4,406
9.3
3,489
Has the product been a good partner in doing business?
9.7
1,751
9.3
768
Product Direction (% positive)
9.8
5,832
9.0
4,595
Features by Category
Lead Facilitation
Feature Not Available
7.1
347
Feature Not Available
7.3
341
Feature Not Available
7.5
344
Feature Not Available
7.6
344
Organization
Feature Not Available
8.3
349
9.2
668
8.3
345
8.9
661
8.3
344
Performance Analysis
8.4
190
8.6
347
Feature Not Available
8.6
350
Sales Analysis
Feature Not Available
7.8
331
Feature Not Available
7.9
337
Generative AI
8.8
120
8.6
283
9.5
626
8.9
289
Agentic AI - AI Sales Assistant
9.0
56
8.3
51
Feature Not Available
8.1
50
9.0
54
8.2
51
Feature Not Available
8.4
50
9.2
55
8.3
50
Feature Not Available
8.3
50
Feature Not Available
8.3
50
Integrated Workflows
Not enough data
7.8
100
Not enough data
7.9
100
Not enough data
8.3
99
Not enough data
7.3
96
Not enough data
8.5
99
Not enough data
8.4
99
Not enough data
8.5
95
Repeatability and Reportability
Not enough data
8.2
97
Not enough data
8.0
97
Not enough data
7.9
95
Not enough data
8.4
98
Not enough data
7.4
95
AI and Automation
Not enough data
7.8
88
Not enough data
7.7
86
Not enough data
7.4
85
Not enough data
7.7
85
Not enough data
8.1
85
Generative AI
Not enough data
8.2
89
Agentic AI - Sales Engagement
Not enough data
8.3
47
Not enough data
8.1
46
Not enough data
8.3
47
Not enough data
8.3
45
Not enough data
8.2
46
Not enough data
8.2
45
Not enough data
8.3
45
Call Analytics
9.7
1950
9.6
2733
|
Verified
9.1
1736
8.8
2459
|
Verified
9.3
1802
9.1
2646
|
Verified
Feature Not Available
8.3
1789
|
Verified
Agent Performance Management
Feature Not Available
8.6
1865
|
Verified
9.2
1839
8.3
2506
|
Verified
9.3
1830
8.7
2293
|
Verified
Generative AI
9.5
1509
8.9
666
Agentic AI - Conversation Intelligence
9.0
456
8.1
130
9.0
453
8.0
130
8.9
452
8.2
129
9.1
444
8.1
130
9.1
453
8.2
131
8.9
439
8.1
130
8.8
433
8.0
130
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
444
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
441
Not enough data
8.9
443
Not enough data
Feature Not Available
Not enough data
8.9
437
Not enough data
Agentic AI - Video CMS
9.1
59
Not enough data
9.1
59
Not enough data
9.3
59
Not enough data
9.2
59
Not enough data
Voice
9.0
2509
Not enough data
9.0
2713
Not enough data
Transcription
9.1
2688
Not enough data
9.4
2544
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Editing
9.2
2362
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.1
2216
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2450
Not enough data
Agentic AI - Transcription
9.1
304
Not enough data
9.2
297
Not enough data
9.1
293
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
375
Not enough data
8.6
406
Not enough data
8.3
345
Not enough data
8.4
353
Not enough data
8.0
246
Not enough data
8.2
243
CRM Data Enrichment
Not enough data
9.0
399
Not enough data
8.8
386
Not enough data
9.1
421
Not enough data
Feature Not Available
Not enough data
8.6
251
Account Management
Not enough data
8.1
322
Not enough data
8.3
337
Not enough data
8.4
347
Not enough data
8.6
368
Not enough data
8.5
257
Not enough data
8.1
238
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
38
Not enough data
8.1
37
Not enough data
7.7
37
Not enough data
7.4
35
Not enough data
7.7
37
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.7
3158
Not enough data
9.3
3134
Not enough data
9.4
3131
Not enough data
Meeting Insights - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3138
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.9
263
Not enough data
8.8
261
Not enough data
9.0
261
Not enough data
8.8
261
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.5
52
Not enough data
8.6
52
Not enough data
8.5
54
Not enough data
8.6
55
Not enough data
8.4
54
Data Sourcing
Not enough data
8.5
741
Not enough data
8.7
786
Not enough data
8.5
713
Not enough data
8.9
800
Not enough data
8.6
723
Predictive Analytics
Not enough data
8.1
719
Not enough data
8.4
747
Not enough data
8.2
733
Not enough data
8.3
717
Sales Management
Not enough data
8.6
754
Not enough data
8.2
718
Not enough data
8.7
755
Not enough data
9.0
820
Agentic AI - Sales Coaching
8.9
47
8.1
59
8.9
47
8.5
59
8.7
47
8.3
60
8.9
47
8.3
57
Training
Feature Not Available
9.0
1963
|
Verified
Feature Not Available
9.0
2174
|
Verified
Feature Not Available
8.6
1525
|
Verified
9.5
343
9.2
2213
|
Verified
Feedback
9.4
332
9.3
2369
|
Verified
Feature Not Available
9.0
1850
|
Verified
Feature Not Available
9.0
1893
|
Verified
Feature Not Available
8.8
1603
|
Verified
Feature Not Available
8.9
1789
|
Verified
Feature Not Available
8.9
1876
|
Verified
Feature Not Available
Feature Not Available
Generative AI
9.6
309
8.9
386
Agentic AI - Note-Taking Software
9.2
311
Not enough data
Action Item Detection - AI Note-taking Software
9.5
478
Not enough data
9.6
476
Not enough data
Automatic Transcription - AI Note-taking Software
9.5
472
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.4
462
Not enough data
Language & Accent Support - AI Note-taking Software
9.0
450
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.2
450
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.2
440
Not enough data
Searchable Note Archives - AI Note-taking Software
9.4
451
Not enough data
Speaker Identification - AI Note-taking Software
9.3
464
Not enough data
Categories
Categories
Shared Categories
Fathom and Gong are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Fathom is categorized as Video CMS, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Gong is categorized as Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Computer Software
12.7%
Consulting
10.7%
Information Technology and Services
8.7%
Professional Training & Coaching
4.8%
Other
49.8%
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Discussions
How do I show it is recording during live Zooms?
9 Comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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