Fathom Reviews & Product Details

Fathom has been a great addition to our agency. It makes team meetings and training sessions more effective because we can rely on it to record the call, capture the necessary notes, and identify tasks that come out of the conversation.

The feature that automatically emails the notes, tasks, and recording to attendees is also a big help in our day-to-day work. It ensures everyone has the meeting resources without us having to do any manual follow-up, and it reduces the risk of accidentally leaving someone out. Review collected by and hosted on G2.com.

Fathom doesn’t have much to dislike, but I do miss having more options for recording apps to use it with. In our agency, Ring Central is a big one, but unfortunately Fathom doesn’t work with it. Right now, that’s really my main complaint: I wish there were a Fathom browser extension that could record meetings from any platform, no matter what meeting link is used. Review collected by and hosted on G2.com.

It’s integrated and easy to use. I don’t really have to think about it—it just shows up to my meetings like a good little notetaker, makes it very clear to everyone who’s present (ethical), and stays proactive.

At first, I was surprised that it sometimes gave me signals when I was only talking 3% of the time, or when I was over 50%. But it turned out to be a pretty interesting cue, and it can help stop me from going off on a tangent.

Because I trust Fathom to capture the key moments, and because of the Highlights feature, I am free to focus on the conversation, confident that important details and action items will be there for me later.

I LOVE the ability to go back to Fathom a week later and be like, "Why did Alfred say he needed XYZ?" and it will help me recall all context. Review collected by and hosted on G2.com.

I haven't found anything I dislike about it yet, except that with work associates we each show up with our own Fathom notetaker which seems redundant. Would be nice if they could figure out that we're all at the same company and can just have one scribe. Review collected by and hosted on G2.com.

Fathom has been helpful for the obvious reasons. It lets me stay focused on what is actually being discussed instead of trying to listen, take notes, and capture every important detail at the same time. I can be more present in the conversation and still have a useful record afterward to reference for key points, decisions, and follow-up items. Review collected by and hosted on G2.com.

One improvement I would suggest is continuing to make post-meeting follow-up even easier. The summaries and action items are already helpful, but anything that makes next steps, and follow-ups easier to review, or export would make the tool next level. Review collected by and hosted on G2.com.

I run a marketing agency in Bucharest and I record almost every call I lead: a weekly PPC meeting with a hospital group client, internal web team syncs, and new business calls with prospects and partners.

What I value most is that I can stay in the conversation instead of taking notes. The summary and action items are ready right after the call, and they're good enough to send to the team as meeting minutes.

It also handles languages well. Most of my calls are in Romanian. I didn't expect it to cope with that, but the recording and transcript were usable.

It works the same whether the call is on Google Meet or Microsoft Teams. Some clients insist on Teams, so that matters to me.

The biggest benefit came when I connected Fathom to Claude. My AI assistant now reads the transcripts directly. I can ask what we agreed on with a client three weeks ago, or have follow-ups and CRM next steps drafted from what was actually said in the call. The recordings went from an archive I never opened to something I use every day. Review collected by and hosted on G2.com.

In Google Meets the Fathom Notetaker appears as unsafe.

The Romanian transcription isn't always accurate. It sometimes gets names wrong, both people's names and brand or client names, and it struggles with certain Romanian words, so a few lines come out garbled. The summaries are usually still correct, but when I need an exact quote or a name from the transcript, I have to double-check it against the recording. Review collected by and hosted on G2.com.

Fathom has been incredibly efficient for tracking all our calls, especially for customer success and internal training purposes. I really like the tracker feature, which allows us to be granular with the information we're looking for, and the Slack channel alerts are a nice touch. It's highly customizable, which has been great for coaching our customer success onboarding teams by implementing custom questions and answer rubrics. I appreciate the ease of use; I really like the desktop widget for creating milestones or review points from conversations. The AI summarization feature is fantastic; it helps us pinpoint exactly what we're looking for without having to listen to whole recordings. The video playback feature is a standout compared to competitors, providing a more comprehensive experience than typical screenshots. Fathom is by far the best AI notetaker available right now, and its straightforward setup makes it quick and fluid to get started. Review collected by and hosted on G2.com.

I think the ability to share specific clips could be a better user experience. But other than that, we live by Fathom at this company, and I can't think of anything else to improve at this point. Review collected by and hosted on G2.com.

Fathom being a note taker and meeting recorder, the UI is minimal as expected which means it does not distract or cover over my main windows or work. The UI simply lists the current and recent meetings with some common options which is brilliant. The app. integrates efficiently by joining my Teams meeting automatically. Also, the option of having only 1 Fathom agent per meeting when multiple team members are using Fathom is pretty good as it prevents multiple recordings of the same meeting. The performance in terms of listing key points and todos from meetings is exceptional and I think it uses AI to do this as the text in the notes from Fathom is not verbatim from the meeting. Overall it saves me a lot of time which I was otherwise using to note down key points or todos from a meeting, causing sometimes in meetings to miss some points while manually noting down. Fathom has resolved this exceptionally. Review collected by and hosted on G2.com.

Initially in multi user meetings, we had 4-5 Fathom agents for different users joining in and essentially duplicating the meeting recording and notes. We had to ask the engineering team to look into resolving this, and the solution of 1 Fathom agent per meeting resolved it. I believe this option should be more visible in the UI or in another way. Review collected by and hosted on G2.com.

That it is lightweight, easy to use, versatile and helps me pay attention in a meeting rather than having to make notes. Which is especially hard for me because I am blind, so I use a screen reader. Therefore, if I have to make notes myself, I have to listen to the speaker, my screen reader, and also have mental energy and attention left to try and summerize what I'm taking in. Review collected by and hosted on G2.com.

There are some screen reader accessibility issues with it, some elements being unlabeled. It's not impossible to use, but cumbersome at certain points. If more fixes were made to get the app to follow WCAG guide lines, I would appreciate it. Review collected by and hosted on G2.com.

I've used a few notetakers and fathom actually comes up with accurate to-dos and take aways at the end of each meeting. Review collected by and hosted on G2.com.

I wish I could see full list of my to-dos within the app! Review collected by and hosted on G2.com.

I am in meetings a lot of the day, often I am sharing my screen to demo and trying to take notes on another screen for follow-up. Fathom allows me to be fully present with the client with the ability to review the call after.

Love that it emails a summary to all participants after call, one less thing I have to remember to do.

Also like that the summary has links that take me directly to the spot in the recording where that item was discussed. You can also send out a specific line item to people that weren't on the call. Review collected by and hosted on G2.com.

I don't like that Fathom shows as on video in Teams, takes a lot of space and looks like I am on the call from 2 devices. Review collected by and hosted on G2.com.

Fathom’s free plan is excellent - one of the very best on the market. Onboarding and support have been solid. The user interface is mostly straightforward.

Meeting transcripts and summaries are generated and delivered extremely quickly, usually within a minute or two after the meeting ends. And they are for the most part, very well structured and contain the right amount of detail.

Finally, Fathom’s MCP is excellent- it’s been essential for tying Fathom into other tools in our software ecosystem.

We are new to Fathom but it has already become a permanent and core part of our enterprise stack. Review collected by and hosted on G2.com.

There are a few quirks in Fathom's UX that make some basic functions harder to find than they should be. E.g. sometimes I have found that it is not possible to minimise the floating Fathom app in a meeting. While other times, the function is available. I also wish it were easier to add Fathom to an unscheduled meeting in Teams. So far, I haven’t been able to find a way to do that. It would be great if Fathom could release a Teams app that’s accessible directly from the Teams meeting UI.

My only issue with the AI meeting summaries is how actions are presented: they’re split between “Action Items” at the top, the summary body itself, and in “Next Steps” at the end. It doesn’t feel clean, and it still requires trawling through the summary to make sure you’ve captured every action. Review collected by and hosted on G2.com.