What I like most about Fathom is how effortlessly it captures and organizes everything discussed during meetings. The AI-generated summaries are incredibly useful, highlighting key points, decisions and action items without having to spend time taking notes. I also love being able to revisit specific parts of a conversation and easily share meeting summaries with colleagues.

It saves me a huge amount of time, improves team alignment and allows me to focus entirely on the conversation rather than worrying about taking notes. It's become an essential tool in my daily workflow. Review collected by and hosted on G2.com.

Overall, I'm very happy with Fathom. If I had to point out areas for improvement, I'd say the AI summaries could sometimes offer more flexibility in customization, especially when it comes to adapting the structure and level of detail to different types of meetings. I'd also love to see even more advanced integrations with CRM and project management tools, making it easier to turn meeting insights into concrete actions.

That said, these are more opportunities for improvement than actual dislikes. The overall experience is excellent. Review collected by and hosted on G2.com.

Really simple to use, yet it has highly effective capture capabilities. You barely even notice it’s there while it captures your video, notes, and action points in the background. For me, the time saved on each call is significant. The AI picks up everything, including accents and dialects that can sometimes be difficult. Review collected by and hosted on G2.com.

The web portal can be a little slow at times, but given the volume of calls we store, that’s to be expected. Overall it’s still workable and hasn’t caused any issues for us. Review collected by and hosted on G2.com.

What impresses me the most about Fathom is its incredible accuracy. Even during technical meetings covering multiple complex topics, it manages to capture the conversation with remarkable precision. The AI-generated summaries are clear, well-organized, and make it much easier to revisit important discussions, decisions, and action items.

As someone who regularly deals with technical discussions and work meetings, having everything documented without constantly taking notes is a huge advantage. It genuinely makes my workflow more efficient. The fact that so much functionality is available on the free plan makes it even better. Review collected by and hosted on G2.com.

There isn't much I dislike about Fathom so far. If I had to point out something, I'd love to see more customization options for AI-generated summaries, especially for highly technical meetings where specific terminology and details are important. That said, the overall experience has been excellent, and this hasn't significantly affected my workflow. Review collected by and hosted on G2.com.

I absolutely love this software and use it regularly! It's incredibly user-friendly, intuitive, and easy to set up. Having recordings of my meetings that I can revisit or share with others has been invaluable, and the AI-generated summaries and full transcripts save me so much time when reviewing meetings and putting together detailed follow-ups. It's become an essential part of my workflow and has made a noticeable difference in my efficiency. I've recommended it to many others and will continue to do so. It's one of those tools that I genuinely can't imagine working without! Review collected by and hosted on G2.com.

I'm not sure if this functionality exists but it would be nice to organize the meetings into folders maybe a drag and drop or labeling feature to group them by type or person or team etc. Review collected by and hosted on G2.com.

I like that Fathom takes notes and gives me very good summaries at the end of meetings, with action items and points of interest I can review. That lets me focus on the person I’m talking to instead of trying to take notes. I can click a button to mark a topic or action item and find it easily in the recording. I can go straight to those points and rewatch them later without watching the whole conversation. The setup was very easy for me. Review collected by and hosted on G2.com.

Sometimes, the summary changes after it finishes processing. I like how it looks while it’s processing, with certain action items and highlights, but afterward I can’t find the same things. I either have to go back to the transcript and try to fix it, or I can’t get it back to the way it looked before. Review collected by and hosted on G2.com.

Fathom has saved my team hours of work by eliminating the need to type out meeting notes or sit through one- or two-hour meetings again just to track down that one action item we couldn’t quite remember. It was easy to implement, the customer support has been fantastic, and it integrates perfectly with the systems we already use.

Fathom is a feature-rich AI note-taking tool that we rely on multiple times a day, and I can’t speak highly enough of its capabilities. Now that they offer API capabilities and connections to services like Claude, it has drastically changed how efficient we are. Review collected by and hosted on G2.com.

At this point, there really isn't anything I don't dislike. Their new connections through ai tools like Claude make anything possible for me to do! This is a clear indication that they're always looking to expand and grow their app, making it better week after week. Review collected by and hosted on G2.com.

I love that Fathom automatically joins my meetings and does a great job of capturing what was discussed, including tasks and follow-ups. I have it set to automatically share meetings with everyone who was on the call, and it gives me a centralized place to record and share notes with my team and create and assign follow-up tasks based on them. I use Claude to figure out what I need to follow up on from the meeting notes and to add tasks from Fathom notes into ClickUp through my Claude AI tool. I find Fathom very accurate at recording and summarizing meetings, and I find that valuable. Setup was very easy, and I haven’t seen a reason to switch to other note takers. Review collected by and hosted on G2.com.

I’d love to be able to start recording from my computer when I’m having an in-person conversation with someone. Maybe I’m missing a feature that lets me do that. It probably already does that but I haven't figured it out yet. Review collected by and hosted on G2.com.

Fathom is incredibly easy to use, even on the first try. The training videos were short and informative (and, honestly, entertaining), and the trainer said at the end, "We want Fathom to be the best product you've ever used." I think it’s very possible that’s true for me.

With the click of a button, Fathom integrates with Zoom, and I’m able to have meeting notes transcribed for future reference. I also love that I can quickly mark certain parts of the conversation in real time, and Fathom knows to go back and capture what I’ve just heard. This is especially helpful when I’m recording podcast interviews and want to remember a key point my guest shared.

I use Fathom to transcribe my client meetings as well, which is a huge help when I need to go back and remember what someone said—or how I responded. The price is right too! I'm still on the free plan 4 years later and it's exactly what I need. Review collected by and hosted on G2.com.

I don't see a lot of downside with Fathom. I've had a few hiccups but only because of user error when I thought I had turned Fathom on but realized after the fact that I had not. I would also prefer the "recording/notetaking" warning in Zoom calls to show up differently on the viewing window so I don't have to explain to my podcast guests every time that it's not actually another person in the room. But that is in no way a deal breaker for this amazing tool. Review collected by and hosted on G2.com.

The transcripts are the feature I use most. They’re searchable, so I can find the exact moment a decision or commitment was made without rewatching a whole call. The interface is clean and easy to navigate, and clicking a line in the transcript jumps straight to that moment in the recording. It’s also reliable: transcripts and summaries are ready almost as soon as the call ends, so I can follow up right away. The AI summaries give me a fast overview, and the transcript is there when I need the details right.

The unexpected benefit has been how useful the transcripts are beyond the meeting itself. I connect Fathom to Claude, so I can ask things like “what did we decide about X last week” or pull loose ends from several calls into my daily task list. It’s turned my meeting history into something I can actually work with instead of a pile of recordings I never rewatch. Review collected by and hosted on G2.com.

The main thing I’d like to see improved is accuracy with names and non-English terms. We use a lot of Hebrew and Jewish-specific vocabulary, along with names that have less common spellings, and those often end up coming out garbled in the transcript. Fathom does offer a Transcription Dictionary to help address this, but only admins can edit it, and it’s capped at 50 terms. For an organization our size, with that much specialized language, 50 fills up quickly, and regular users can’t add the words they notice are being missed. Review collected by and hosted on G2.com.

It offers a wide range of integrations, including Slack, Google Meet, and Zoom. It’s also very easy to set up and start using, with configuration options that feel genuinely intuitive at both the account-wide and organization-wide levels. On top of that, the transcription and summaries are stellar: they’re high quality, provide truly valuable insights, and work extremely well in practice. It’s not perfect yet and still has a few blind spots, but once you learn what they are and adapt while the team continues improving the product, the overall experience is excellent. We’re using the nonprofit plan, so I can’t really comment on pricing or ROI, but the free seats and unlimited storage are delivering immense value for us. Review collected by and hosted on G2.com.

There have been times when the UX feels clunky, especially when I’m trying to join a meeting. This is particularly noticeable in my setup, where I use different browser profiles and only one of them supports Fathom. Aside from that, I’d appreciate a guide on how to record your first meeting, along with documentation on best practices, to help orient new users. Review collected by and hosted on G2.com.