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Fathom Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users are impressed by Fathom's automatic summarization, enhancing efficiency and simplifying client communication significantly. (1738 mentions)
Users find Fathom to be incredibly user-friendly, effortlessly managing calls and automatically generating accurate meeting notes. (1623 mentions)
Users praise Fathom for its accuracy in capturing meeting notes and action items, enhancing their productivity significantly. (1607 mentions)
Users find Fathom to be an invaluable resource for precise note-taking and efficient meeting preparation. (1516 mentions)
Users rave about Fathom's superior note-taking capabilities, enhancing productivity and focus during meetings. (1281 mentions)
Users appreciate Fathom's intuitive note-taking and seamless integration, enhancing productivity and simplifying meeting summaries. (1269 mentions)
Users find the integration awkward at the start of meetings, affecting initial ease of use with Fathom. (453 mentions)
Users experience recording issues with Fathom, particularly during fast-paced conversations or when multiple speakers are present. (418 mentions)
Users note the missing features in Fathom, specifically the limitations in customization and detailed summarization for specific use cases. (276 mentions)
Users experience call issues with Fathom, wishing for better integration and easier popup management during meetings. (249 mentions)
Users find the recording limitations of Fathom restrictive, requiring additional steps for effective note summarization and recording. (234 mentions)

Top Pros or Advantages of Fathom

1. AI Summary
Users are impressed by Fathom's automatic summarization, enhancing efficiency and simplifying client communication significantly.
See 1738 mentions

See Related User Reviews

NK

Nicholas K.

Mid-Market (51-1000 emp.)

5.0/5

"Fathom makes running meetings easier"

What do you like about Fathom?

The AI Note summary email after every meeting. Being able to focus on communicating with our clients rather then noting everything said has made life

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fathom has helped me serve clients better"

What do you like about Fathom?

The summaries and recordings of my meetings and how accessible they are

2. Ease of Use
Users find Fathom to be incredibly user-friendly, effortlessly managing calls and automatically generating accurate meeting notes.
See 1623 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing little app that saves me a HUGE amount of time"

What do you like about Fathom?

Everything. It works so smoothly. It automatically jumps on calls, and even reminds me the call is starting soon so I can get prepared. Then it just s

MS

Mark S.

Small-Business (50 or fewer emp.)

5.0/5

"Simple, effective, accurate and great value"

What do you like about Fathom?

It does exactly what you'd want a tool like this to do. It knows when you are meeting, makes cancelling easy when the meeting does not need recording

3. Accuracy
Users praise Fathom for its accuracy in capturing meeting notes and action items, enhancing their productivity significantly.
See 1607 mentions

See Related User Reviews

Zachary L.
ZL

Zachary L.

Mid-Market (51-1000 emp.)

5.0/5

"Mind Blowing"

What do you like about Fathom?

It is so accurate! I only recently started using Fathom after a recommendation from my CTO and for these first few meetings I took hand notes as well

Michael B.
MB

Michael B.

Mid-Market (51-1000 emp.)

5.0/5

"The future of note taking"

What do you like about Fathom?

It's easy to use because it pops up when I have a meeting and it's one click to join the meeting. The meeting bot has never created any issues in the

4. Helpful
Users find Fathom to be an invaluable resource for precise note-taking and efficient meeting preparation.
See 1516 mentions

See Related User Reviews

Michael B.
MB

Michael B.

Mid-Market (51-1000 emp.)

5.0/5

"The future of note taking"

What do you like about Fathom?

It's easy to use because it pops up when I have a meeting and it's one click to join the meeting. The meeting bot has never created any issues in the

Jessica W.
JW

Jessica W.

Mid-Market (51-1000 emp.)

5.0/5

"Make Your Life Easier Now!"

What do you like about Fathom?

The notes offered by Fathom are great! They somehow leave out the social banter and only record the essential notes and action items. I like that it d

5. Note-taking
Users rave about Fathom's superior note-taking capabilities, enhancing productivity and focus during meetings.
See 1281 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best AI notetaker"

What do you like about Fathom?

I've tried a handful of competitors, and Fathom is the most comprehensive and intelligent AI note-taker I have used. I especially appreciate the featu

Rylie C.
RC

Rylie C.

Small-Business (50 or fewer emp.)

5.0/5

"The absolute best note taking application I've ever used!"

What do you like about Fathom?

Fathom makes every meeting I take 1000x easier because I can focus on the content of the meeting rather than catching up on notes. It takes way better

6. Summaries
Users appreciate Fathom's intuitive note-taking and seamless integration, enhancing productivity and simplifying meeting summaries.
See 1269 mentions

See Related User Reviews

Ky J.
KJ

Ky J.

Mid-Market (51-1000 emp.)

5.0/5

"Fathom is an easy to use solution that gives me everything I'd hope for in an AI note taker"

What do you like about Fathom?

I love the calendar reminders, the fact my recordings aren't deleted after a specific time period, and I really enjoy how straightforward the UI is fo

Mir A.
MA

Mir A.

Small-Business (50 or fewer emp.)

5.0/5

"Accurate and dependable"

What do you like about Fathom?

Fathom is very accurate in note taking and my favorite part is the summarization of action items. I've tried similar tools and Fathom takes the cake,

Top Cons or Disadvantages of Fathom

1. Meeting Management
Users find the integration awkward at the start of meetings, affecting initial ease of use with Fathom.
See 453 mentions

See Related User Reviews

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Fantastic tool for meeting minutes and key takeaways!"

What do you dislike about Fathom?

Intergrating Fathom at the start of the meeting can be somewhat awkward. The tool window is simple, but takes some getting use to.

AG

Alexis G.

Mid-Market (51-1000 emp.)

5.0/5

"A Project Manager's New Best Friend: Fathom"

What do you dislike about Fathom?

The only small downside I’ve noticed is with Google Meet—the integrated Chrome app sometimes takes up space on my meeting bar, making my microphone bu

2. Recording Issues
Users experience recording issues with Fathom, particularly during fast-paced conversations or when multiple speakers are present.
See 418 mentions

See Related User Reviews

Sevy E.
SE

Sevy E.

Small-Business (50 or fewer emp.)

5.0/5

"Fathom has been essential for my education."

What do you dislike about Fathom?

I would like a phone app so that I can record in person meeting aswell.

Julie B.
JB

Julie B.

Small-Business (50 or fewer emp.)

5.0/5

"Time saver!"

What do you dislike about Fathom?

I wish it could just open up as a Google Doc (vs. copy/paste). Would also like the option to NOT link to the recording (and just have the notes)

3. Missing Features
Users note the missing features in Fathom, specifically the limitations in customization and detailed summarization for specific use cases.
See 276 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great notetaker for meetings and recruitment"

What do you dislike about Fathom?

It has a predetermined way of summarizing notes, which works great for general meetings, but when making recruitment notes I need to download the who

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Quite a lot of mistakes in the meeting summary, more than acceptable"

What do you dislike about Fathom?

Quite a few things: 1. Inaccurate output 2. Not very sales specific, i have tried other tools and they seem to be a better fit for my use cases.

4. Call Issues
Users experience call issues with Fathom, wishing for better integration and easier popup management during meetings.
See 249 mentions

See Related User Reviews

Tamara H.
TH

Tamara H.

Small-Business (50 or fewer emp.)

5.0/5

"Time Saver 1000"

What do you dislike about Fathom?

Only thing I have found that bums me out is the lack of integration into GoHigh Level and no being able to summarize phone calls. I also would like it

Shawn S.
SS

Shawn S.

Small-Business (50 or fewer emp.)

5.0/5

"Tried many of the other AI notetaker systems and Fathom by far..."

What do you dislike about Fathom?

They don't have a Cell phone app...they are working on it!

5. Recording Limitations
Users find the recording limitations of Fathom restrictive, requiring additional steps for effective note summarization and recording.
See 234 mentions

See Related User Reviews

Sevy E.
SE

Sevy E.

Small-Business (50 or fewer emp.)

5.0/5

"Fathom has been essential for my education."

What do you dislike about Fathom?

I would like a phone app so that I can record in person meeting aswell.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great notetaker for meetings and recruitment"

What do you dislike about Fathom?

It has a predetermined way of summarizing notes, which works great for general meetings, but when making recruitment notes I need to download the who

Fathom Reviews (6,261)

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Fathom Reviews (6,261)

View 2 Video Reviews
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PO
Senior IT SRE Engineering Manager
Mid-Market (51-1000 emp.)
"Impressive Templates and Accurate Notes—A Step Above Zoom AI"
What do you like best about Fathom?

I really appreciate the variety of format templates available for different styles of meetings. The level of detail and the accuracy in the notes are truly impressive. This is much better than the built-in Zoom AI Companion! It was very easy to use. Once I followed the initial tutorial, I have just figured everything else out on my own. It installed seamlessly and I have had no issues using Fathom. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I would like to have the option to control whether the "AI Notetaker" participant is visible in the Zoom meeting. I want to be able to take notes privately, without others being aware. These are my personal notes, and I should be able to take them without making it public. Review collected by and hosted on G2.com.

Megan B.
MB
Community Engagement Manager / Customer Success Manager
Small-Business (50 or fewer emp.)
"Post-Meeting Summaries and Call Tracking Make Collaboration Easy"
What do you like best about Fathom?

The platform provides a post-meeting summary and transcript, which is helpful for keeping track of discussions. I also appreciate the ability to monitor calls, questions, and other relevant data shared among team members. I save hours a day using fathom. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Sometimes, we have ad hoc meetings that can't be scheduled through an individual's calendar link. In these cases, calls aren't attributed to the person who took the call, the company involved, or the attendees present. This leads to problems with reporting and makes it difficult to find information about future calls. I would really appreciate the option to manually enter and adjust this data, or at least have a way to track the important details instead of leaving those fields empty. Despite this, I really enjoy using the platform and it saves me a significant amount of time. Review collected by and hosted on G2.com.

Indrajeet D.
ID
Freelance Content Writer/Marketer
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Effortless Meeting Summaries and Seamless Zoom Integration"
What do you like best about Fathom?

- Fathom automatically records and transcribes the meeting conversation and categorizes it into meeting purpose, key takeaways, next steps, etc.

- This summary drastically saves me time when writing minutes of a meeting.

- The interface is quite intuitive, and the product is easy to use.

- I integrated Fathom with Zoom. The whole implementaion process took less than 2 minutes and it's become a part of regular use everytime I host a meeting. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

- Of course, it's not foolproof as dialects can impact its transcription quality, so you need to proofread everything before you send anything. But these instances are very rare. Apart from it, no major con as of yet. Review collected by and hosted on G2.com.

Ali S.
AS
CEO Associate
Small-Business (50 or fewer emp.)
"Effortless Meeting Notes and Seamless Hubspot Integration"
What do you like best about Fathom?

Fathom sends a reminder before your meeting and gives you a gentle prompt during the meeting to let you know how much you are speaking. Afterward, there are multiple options for receiving your notes, and you can have them automatically added to Hubspot, where tasks are also created for you. I find this feature especially helpful, as it simplifies following up on next steps.

We use Fathom for all our external meetings and occasionally for internal ones to get an overview. It is also linked to a drive folder to save the videos for later, using a Zapier connection. However, since they also offer integration with N8N, I plan to switch to that instead of Zapier. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I think the only problem would be not having the connection to other CRMs Review collected by and hosted on G2.com.

Elias F.
EF
Solution Advisor
Small-Business (50 or fewer emp.)
"Simple yet robust multi-faceted call recorder + AI data for my calls"
What do you like best about Fathom?

Simple and compatible. It works everywhere and you don't have to think about it. The AI integration is superb. I love the "Ask Fathom" feature because I can ask it any question about what was said, when it was said, etc. during the call. It works across browsers, video call platforms (Zoom, Google Meet, etc.) and is very robust and resilient (e.g. if it does ever drop, a new agent is automatically sent into the meeting to pick up the call recording ASAP). Review collected by and hosted on G2.com.

What do you dislike about Fathom?

The web interface when watching back the video could use refinement. It's hard to manipulate the layout and especially difficult to see the transcript and the video well enough. Review collected by and hosted on G2.com.

IB
Principal Consultant
Small-Business (50 or fewer emp.)
"AI Search Revolutionizes Meeting Management"
What do you like best about Fathom?

I love a lot of the features, but the standout for me is the AI search across every recording I have access to. I can literally ask, “When is Bob on vacation?” and it pulls the answer, plus a link straight to the exact moment in the meeting where it was said. Answer + proof in one shot. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I haven't found any yet. It's already saves me hours of work. I'm a PM on this project and the AI creates all the meeting minutes for me. Love it. Review collected by and hosted on G2.com.

Maya F.
MF
Class A Golf Teaching Professional
Small-Business (50 or fewer emp.)
"Effortless Meeting Summaries That Boost Productivity"
What do you like best about Fathom?

✨What I like best about Fathom is how effortless it makes capturing and summarizing meetings. I don’t have to worry about missing important details because Fathom automatically records, transcribes, and highlights key moments. The summaries are clear, concise, and actionable, which saves me time and helps me stay focused on the conversation instead of note‑taking. It’s reliable, easy to use, and genuinely improves my productivity. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Honestly, there isn’t much I dislike about Fathom. If I had to pick something, it would be that sometimes the transcript misses a word or two when people talk really fast, so I’ll need to double‑check. It’s not a big deal though, because the highlights and summaries still make my life way easier. Review collected by and hosted on G2.com.

JW
CEO/Founder
Small-Business (50 or fewer emp.)
"Flawless Meeting Recaps and Reliable AI Notetaking"
What do you like best about Fathom?

It is accurate, I've been using it on meetings for months and I never find mistakes in the recap as I have for so many AI notetakes. I also like to chat feature if you want to ask a question. I love that I can send a client a professional recap and don't have to worry that it missed anything or made stuff up. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I can find nothing wrong with Fathom, it's great. Review collected by and hosted on G2.com.

LG
Senior Marketing Director
Enterprise (> 1000 emp.)
"All-in-One Solution That Elevates My Business"
What do you like best about Fathom?

I really appreciate having the summary, transcript, and video recording available all together. I'm also looking forward to the upcoming search engine, which will help me find clients based on specific criteria. I value how it not only prepares a Financial Needs Analysis but also generates recommendations. Fathom is set to save me a significant amount of time and will definitely help take my business to the next level. The implementation has been simple with the continued support from our team and especially the Chief AI Officer, Yousef. I'm using it more and more each day. The integration with our current FNA format seems easy and fast. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Have not yet found an item to dislike. up until now, I find it easy to use once logged in Review collected by and hosted on G2.com.

TD
Sr. Director of Business Operations
Small-Business (50 or fewer emp.)
"I cannot imagine NOT using Fathom!"
What do you like best about Fathom?

Fathom allows me to truly focus on interviewing and getting to know my candidate, rather than worrying about taking notes and tracking follow-up action items. I can also easily share my interviews with my internal SME's to prep for their tech screens with the candidates we are moving along to the next step. All of my SME's LOVE Fathom also! They are able to easily access particular points in my interviews where key points are discussed. My sales team also uses Fathom on all of their meetings given its ease of use for all parties. I cannot imagine NOT using Fathom! Review collected by and hosted on G2.com.

What do you dislike about Fathom?

We would love to have a mobile version of Fathom that integrates with phone calls as well outside of Teams. Review collected by and hosted on G2.com.

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