Products

Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.

UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Ideally is an on-demand insights and innovation platform designed to empower businesses of all sizes to rapidly test and develop ideas, concepts, and messages. By integrating customer feedback throughout the innovation process, Ideally transforms consumer testing into a dynamic, ongoing practice, enabling companies to take risks, validate ideas, and measure in-market products effectively. Key Features and Functionality: - Rapid Concept Testing: Quickly assess early-stage ideas to identify opp

Human Behavior is an AI-driven product analytics platform designed to autonomously monitor and analyze user interactions within digital products. By leveraging artificial intelligence, it observes session replays to understand user behavior, identifies areas for improvement, and proactively addresses issues, all without manual intervention. Key Features and Functionality: - AI-Powered Session Analysis: Utilizes AI to watch session replays, capturing detailed insights into user interactions and

LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on

Contentsquare’s Digital Experience Analytics Cloud enables Marketing, eCommerce, Operations, Analytics, and Product teams to understand what makes their customers click so they can prioritize the right actions for creating better web and app experiences that drive more revenue.

Otter.ai creates technologies and products that make information from important voice conversations instantly accessible and actionable.

Mindtickle is the revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Bronze Stevie Award for Sales and Customer Service. Mindtickle is recognized as a market leader by top industry analysts and

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-co

WORLD SMART Attitudes is a company specializing in information technology and services, offering a diverse range of high-quality products tailored to meet the evolving needs of its clients. Renowned for exceptional customer service, the company has garnered positive feedback for its commitment to delivering outstanding value and support. Key Features and Functionality: - Diverse Product Range: Offers a wide array of IT products and services designed to cater to various business requirements.

WorkTango is an award-winning Employee Experience platform that helps leaders and organizations improve employee engagement, increase retention, and boost performance while reducing costs with Employee Surveys and Recognition & Rewards software. WorkTango’s holistic platform offers two distinct, but complementary solutions. Surveys & Insights makes it easy for organizations to measure engagement and ensure every employee feels heard through unlimited surveys across the entire employee li

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower custo

Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more

Amazon CloudWatch is a comprehensive monitoring and observability service designed to provide real-time insights into AWS resources, on-premises servers, hybrid environments, and applications. It enables users to collect and track metrics, monitor log files, set alarms, and automatically react to changes in their AWS resources. By offering a unified view of operational health, CloudWatch helps organizations optimize application performance, manage resource utilization, and maintain system reliab

Ambition is where modern sales leaders manage their reps. Display metrics that matter on big-screen TVs, run effective 1:1 coaching programs that move the needle, set pacing alerts that trigger real-time action, and spin up competitions in a flash. Ambition gives managers the knowledge and tools they need to coach every rep to quota-crushing success."

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into cons

Tealium AudienceStream™ is the market-leading Customer Data Platform, combining robust audience management and data enrichment capabilities resulting in unified customer profiles and the ability to take immediate, relevant action.