ServiceNow Store Apps reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
TeamTeamViewer provides easy-to-use, scalable, and secure software to connect to and monitor any device, anywhere in the world. From desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices, TeamViewer allows you to service and support the widest array of platforms and technologies. TeamViewer offers instant, secure access to any device, anywhere in the world. We’ve developed solutions that are as simple as possible for both support technicians and end users. No pre-installed, IT-administered software needed to receive help No complicated steps for people receiving support Enjoy cross-platform connections with support for Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows Phone, and BlackBerry Manage settings of your devices centrally, and use secure access controls to connect to unattended devices No port configurations or firewall hassles By cutting out unnecessary steps and complex configurations, your support team can focus their energy on solving problems and increasing productivity instead of struggling to connect with a customer in need. Seamless Integration Pre-built integrations with the world’s top IT-enablement platforms for simple, seamless deployment and continuous improvement. Amazon WorkSpaces Avira Freshdesk/Freshservie IBM MaaS360 Jira Microsoft Active Directory Microsoft Dynamics Microsoft Intune MobileIron Ninja Salesforce ServiceNow Synology NAS Devices ThingWorx Zendesk Bank-Level Security Cybersecurity is a constant concern, and your help desk is the hub of all security activity. Your remote sessions are secured by RSA 2048 public/private key exchange, AES (256-bit) end-to-end encryption, and configurable options like two-factor authentication, trusted device approval, master whitelists, and more. Manage Devices & Users Seamlessly Take control of your devices and users from one central dashboard that allows you to easily assign and revoke permissions. Install updates, assign licenses, and configure settings on any device, regardless of whether it’s attended or not. Any Device, Any Platform, Anywhere TeamViewer’s remote access solution supports all devices across your enterprise where connections are needed, whether that’s desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or unattended devices like servers and IoT devices. Work with any device, regardless of operating system or device status. Multi-User Remote Support Sessions Collaborate with other technicians to solve complex IT issues, with bi-directional desktop sharing and fast file transfers up to 200 MB/s. No lag, no stuttering, no telling users where to click so you can focus your energy on offering the best solutions. Simplify Ticketing With Servicecamp Enable seamless ticket intake and troubleshooting with custom intake forms, internal team notes, simple escalation, and the ability to launch a TeamViewer remote support session or video conference directly from the ticket. The best part? Servicecamp is included with TeamViewer Premium and Corporate accounts.
For six straight years, Cisco (AppDynamics) is named a leader in Gartner’s 2018 Magic Quadrant for Application Performance Monitoring Suites. Read the report: https://bit.ly/2pAP13B Founded in 2008 as an APM specialist vendor, AppDynamics offers both an on-premises and SaaS-based APM solutions. Acquired in March of 2017 by Cisco, AppDynamics is part of the Cisco software business and together both companies are focused on what matters most — that production apps always perform, even in the most complex multi-cloud environments. AppDynamics specializes in APM, end-user monitoring, and business performance monitoring, with additional capabilities offered through the App iQ platform. The App iQ platform includes Business iQ capability, which provides intelligent business-centric analytics and dashboards. The AppDynamics Application Performance Management solution provides business transaction-centric management of distributed applications. The solution is extremely easy to configure and deploy, consumes little production overhead, monitors every line of code, and baselines performance to proactively identify and resolve application performance issues before they impact customers and the business.
PagerDuty is the leading incident management platform that empowers developers, DevOps, IT operations and business leaders with the insight to intelligently respond to critical disruptions for exceptional customer experience. Unlike other alerting solutions or monitoring tools, PagerDuty provides a unified view of application, service and infrastructure health, while enabling customers to orchestrate incident response workflows. With the industry’s largest ecosystem of native integrations with monitoring, collaboration and ticketing tools, small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon use and trust PagerDuty to increase business response and efficiency.
The Okta Identity Cloud for ServiceNow application is the fastest and easiest way to integrate the Okta Identity Cloud with ServiceNow. This app brings the power and flexibility of Identity and Lifecycle management from Okta to ServiceNow in an easy to use package which integrates seamlessly into the existing ServiceNow identity provider framework.
xMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today’s highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the primary Service Availability platform trusted by leading global companies and innovative challengers including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, Intuit, NVIDIA, Sony Network Interactive, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.
Glance enables your enterprise service, sales, and training agents to see and show anything, on-screen, instantly, with customers or prospects. Glance lets your agent be seen by the customer or prospect -- on-screen, via 1-way video -- to build trust and humanize your brand. Glance is perfect for industries like financial services, insurance, healthcare, retail, travel, and technology, because our solutions are purpose-built to comply with the most rigorous privacy and security requirements.. Glance is integrated with your CRM, so launching a sharing session is as simple as clicking a button, and session metadata is automatically captured in the customer record. Glance helps enterprises create customers for life.
Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses.
Dynatrace is a software intelligence platform purpose-built for complex enterprise cloud environments. The Dynatrace all-in-one platform goes beyond application performance monitoring (APM) to also include cloud infrastructure monitoring, artificial intelligence for IT operations (AIOps) and digital experience monitoring (DEM). Traditional approaches to monitoring were not designed for the enterprise cloud. They were built for static, monolithic applications running in data center environments. Applications running in the enterprise cloud are complex, dynamic, built on microservice architectures and running in containers, with DevOps practices driving frequent change. All these changes require a new approach that we call software intelligence. How does it work? Simply deploy the Dynatrace OneAgent on your hosts and Dynatrace will automatically detect your environment, set baselines, detect problems, tell you the business impact of those problems, and point you to the root cause. It couldn’t be easier. We designed our software intelligence platform to allow our customers to modernize and automate IT operations, develop and release higher quality software faster, and deliver superior user experiences. Dynatrace is trusted by companies around the world, including 72 of the Fortune 100.
It can analyze and evaluate your ServiceNow instance and clearly identify poor code and deviations from ServiceNow best practices. This makes it much easier to remediate – and bring your ServiceNow code to a consistent, best practices level across your entire instance.
From self-service technologies for mobile and desktop users through to intelligent software license allocation in complex datacenter environments and automated approval and procurement processes, Snow Software put solutions at the center of the organization, empowering all types of IT stakeholders to maximize their productivity and contribution without introducing unacceptable costs or risks, ensuring that every penny invested in technology to support business operations is money well-spent. Some call it Software Asset Management, Cloud Spend Management, Enterprise Mobility Management, Unified Device Management or even just license compliance.
Clear Skye Identity Lifecycle Management (ILM) automates enterprise access management and compliance. It maintains enterprise identities, accounts, entitlements and roles along with documented approvals, owner accountability, access reviews and dashboards for all functions.
Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take? VividCharts addresses each of those problems and can alleviate the pain associated with them. VividCharts is a data visualization platform built entirely on the ServiceNow platform with the intention of offering high-end data visualizations to ServiceNow customers. For any data visualization challenge you encounter, come to VividCharts.
Whitespace Studios is a digital agency specialising in applications and integrations for clients, developers and users of ServiceNow. Founded as a forward-thinking company in 2015, we've worked with some of the biggest names around to help them deliver value.
When it comes to reimagining your enterprise, don’t let your tools hold you back. Designer is a world-class online diagramming and modelling application, native to the ServiceNow platform. It supports end-to-end Design-Driven Enterprise Transformation by interacting with existing processes through your diagrams and models. Designer provides the golden source for all your diagrams and keeps them in sync with real-time data. Furthermore, it updates diagrams automatically to show the gaps and achievements on your way to achieve your target landscape. Download Designer in the ServiceNow store: https://ins-pi.com/getdesigner
Highmetric offers Investigate360, a collaborative, integrated, web-based solution on the NOW Platform that helps police and law enforcement organizations securely log, store, and share information and records. Easy to implement and easy to maintain, it's a powerful tool for improving everything from the simplest activity to the most demanding process.
Skedulo helps organizations manage their mobile workforces to delight their customers and engage their employees. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities, including native integrations to Salesforce. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.
Enterprises across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, Microsoft Dynamics and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. The solution also includes call-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting and analytics. For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and pure cloud deployment using its unique architecture hosted on Amazon Web Services (AWS). With 3CLogic, organizations improve contact rates, gain greater change control, enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.
App4mation is all about using innovative technologies to change this status quo and ensure work technology becomes enjoyable to use. Fulfilling our mission is only possible when everyone involved in developing and supporting our Solutions is willing to commit their full potential. This kind of commitment becomes reality when people genuinely love what they are doing. Our culture is all about having fun, learning from each other and our joined passion to make technology work for the people that use it.
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.
Celonis is an intelligent process mining software that analyzes and visualizes business processes based on IT data. It reveals weaknesses and makes processes more transparent, faster, and more cost-effective. As the market leader in process mining according to Gartner, Celonis helps organizations to rapidly understand and improve operational process flows for business transformation. Companies around the world including Siemens, GM, 3M, Bayer, Airbus and Vodafone rely on Celonis technology to guide them in creating new, automated business processes that save millions of dollars while delighting their customers with improved experiences.
Checklist Pro creates custom Checklists for any table; defines the Checkboxes, edit rules and options for handling closure of a Checklist. For example, a step-by-step Checklist on every laptop replacement task ensures the correct process is completed every time. This reduces errors, improves response times and drives process improvement.