Best ServiceNow Marketplace Apps

How Many ServiceNow Marketplace Apps Products Does G2 Track?

Total Products under this Category: 386

Category Stats (Oct 2026)

  • Average Rating: 4.33/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: ServiceChannel (+0.33%) - Among all products in this category, ServiceChannel recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank ServiceNow Marketplace Apps Products?

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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,098

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.3/10 (Category avg: 8.8/10)
  • Ease of Setup: 9.1/10 (Category avg: 8.7/10)
  • Value: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Azure Pipelines

Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently.

Average Rating: 4.3/5.0

Total Reviews: 367

How Do G2 Users Rate Azure Pipelines?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.7/10)
  • Value: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Azure Pipelines?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Large, 34% Medium

What Do G2 Reviewers Say About Azure Pipelines?

AI-generated summary from verified user reviews

Pros
  • Users find Azure Pipelines to be extremely easy to use, enabling efficient CI/CD processes and streamlined workflows.
  • Users value the strong integration capabilities of Azure Pipelines, enhancing automation and streamlining CI/CD processes.
  • Users appreciate the powerful automation of Azure Pipelines, enhancing their CI/CD processes with efficiency and flexibility.
  • Users value the powerful automation and flexibility of Azure Pipelines, facilitating efficient CI/CD workflows across multiple platforms.
  • Users value the user-friendly features of Azure Pipelines, enabling efficient software planning, development, and delivery.
Cons
  • Users find the complexity of configuring Azure Pipelines challenging, particularly with YAML files and user interface navigation.
  • Users find the steep learning curve of Azure Pipelines challenging, especially when understanding its complex features and YAML syntax.
  • Users find the interface confusing, complicating navigation and troubleshooting, especially for beginners and those unfamiliar with YAML.
  • Users frequently experience bug issues with Azure Pipelines, particularly regarding complex YAML syntax and debugging challenges.
  • Users find difficult navigation in Azure Pipelines frustrating, especially when troubleshooting YAML files and resolving errors.

What Are Recent G2 Reviews of Azure Pipelines?

What Are G2 Users Discussing About Azure Pipelines?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 777

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.4/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.8/10 (Category avg: 8.7/10)
  • Value: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 57% Large, 28% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users praise the efficient alerting system of xMatters, which automates urgent communications and ensures timely responses.
  • Users appreciate the ease of use of xMatters, praising its automation and simple setup for effective incident management.
  • Users value the reliable alert management of xMatters, enhancing communication and reducing chaos during critical incidents.
  • Users highlight the time-saving automation of escalation chains, enhancing incident management and response efficiency.
  • Users value the efficient notifications from xMatters, enhancing communication and response during incidents seamlessly.
Cons
  • Users find the complexity of setup and learning curves challenging, particularly for workflows and scheduling features.
  • Users find the learning curve steep for xMatters, requiring time and training to navigate its complex interface.
  • Users find the alert dependencies need improvement, as they can lead to unnecessary disruptions during incident management.
  • Users find the complex setup of xMatters time-consuming and frustrating, impacting overall user satisfaction.
  • Users find the difficult setup of xMatters complicated, especially for teams lacking technical expertise.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

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Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,238

How Do G2 Users Rate Dynatrace?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.5/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.7/10)
  • Value: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @Dynatrace
    18,668 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dynatrace, enjoying seamless application instrumentation and comprehensive support.
  • Users value the insightful dashboarding of Dynatrace, enhancing executive views and simplifying monitoring processes.
  • Users value the comprehensive monitoring capabilities of Dynatrace, enhancing problem identification and prevention effectively.
  • Users value the effective debugging capabilities of Dynatrace, enhancing their ability to identify and resolve issues promptly.
  • Users value the robust analytics and integration features of Dynatrace, enhancing their monitoring and debugging capabilities.
Cons
  • Users find the steep learning curve of Dynatrace challenging, making it hard to fully utilize its features.
  • Users find that missing features in Dynatrace hinder detailed analysis and communication regarding updates and fixes.
  • Users find Dynatrace's complexity overwhelming, with a steep learning curve and costly pricing affecting usability.
  • Users find the learning difficulty challenging due to overwhelming information and inconsistencies in functionality.
  • Users find the costly nature of Dynatrace challenging, making it more suitable for large enterprises only.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

AWS Managed Services (AMS) Integration App

The AWS Managed Services (AMS) Integration App is designed to seamlessly connect AWS Managed Services with the ServiceNow platform, enhancing operational efficiency and visibility. Key Features and Functionality: - Automated Incident Management: Automatically create and manage incidents in ServiceNow based on alerts from AWS Managed Services, ensuring prompt response to issues. - Change Management Synchronization: Integrate change management processes between AWS and ServiceNow, facilitating smooth and documented changes across both platforms. - Asset and Configuration Management: Maintain up-to-date records of AWS resources within ServiceNow's Configuration Management Database (CMDB), providing a comprehensive view of your IT assets. - Compliance and Governance: Monitor and enforce compliance policies by leveraging ServiceNow's governance capabilities in conjunction with AWS Managed Services. Primary Value and User Benefits: By integrating AWS Managed Services with ServiceNow, organizations can achieve a unified operational environment that enhances visibility, streamlines workflows, and improves incident and change management processes. This integration reduces manual efforts, minimizes errors, and ensures compliance, ultimately leading to more efficient and effective IT operations.

Average Rating: 4.4/5.0

Total Reviews: 132

How Do G2 Users Rate AWS Managed Services (AMS) Integration App?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.3/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.7/10)
  • Value: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind AWS Managed Services (AMS) Integration App?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    148,266 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Who Uses This: Consultant
  • Top Industries: Information Technology and Services, Accounting
  • Company Size: 48% Small, 32% Medium

What Do G2 Reviewers Say About AWS Managed Services (AMS) Integration App?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in AWS Managed Services invaluable for effective and efficient cloud management.
  • Users commend the easy integrations of AWS Managed Services, enabling seamless connectivity with external platforms effortlessly.
  • Users appreciate the seamless automation offered by AMS, making AWS management efficient and compliant with reduced overhead.
  • Users praise the excellent customer support of AWS Managed Services, enhancing their experience with effective assistance around the clock.
  • Users appreciate the seamless integration and data security features of AMS, enhancing cloud management for multinational companies.
Cons
  • Users find the complexity in setup and configuration daunting, often leading to a steep learning curve.
  • Users find the high cost of the AWS Managed Services Integration App prohibitive, especially for smaller organizations and startups.
  • Users find the lack of customization frustrating, limiting their ability to adapt the product to their needs.
  • Users find AWS Managed Services expensive and challenging to monitor, leading to unexpected bills and limited customization.
  • Users face integration issues with AWS Managed Services, finding the process complex and time-consuming.

What Are Recent G2 Reviews of AWS Managed Services (AMS) Integration App?

Talkdesk

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,512

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.4/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.8/10 (Category avg: 8.7/10)
  • Value: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users face notification issues with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Tenfold

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Tenfold?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Ease of Setup: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Tenfold?

  • Seller: LivePerson
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN

Who Uses This Product?

  • Who Uses This: Business Account Manager, Account Executive
  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 42% Medium, 30% Large

What Do G2 Reviewers Say About Tenfold?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of information in Tenfold, seamlessly syncing call logs with Salesforce for efficient tracking.
  • Users value the call logging feature in Tenfold, making it easy to track and manage calls in SalesForce.
  • Users find the CRM integration with Tenfold helpful for tracking calls logged into SalesForce.
  • Users value the seamless integration with SalesForce, allowing easy tracking of calls and dials made.
  • Users value the Salesforce integration of Tenfold for seamless call logging and tracking of communication history.
Cons
  • Users express frustration with limited features, reporting issues with window loading and size affecting usability.
  • Users experience non-intuitive functionality with Tenfold, often requiring workarounds and facing frustrations with window sizes.
  • Users often face screen issues such as loading problems and small window size, leading to frustration.
  • Users experience frustrating slow loading times with Tenfold, often requiring workarounds to access the system effectively.
  • Users report slow performance of Tenfold, often needing to refresh windows, leading to frustration and inefficiency.

What Are Recent G2 Reviews of Tenfold?

What Are G2 Users Discussing About Tenfold?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 953

How Do G2 Users Rate PagerDuty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.6/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.2/10 (Category avg: 8.7/10)
  • Value: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complex UI of PagerDuty daunting and feel it complicates navigation for new users.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Average Rating: 4.6/5.0

Total Reviews: 358

How Do G2 Users Rate Nexthink?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.6/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.7/10)
  • Value: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Nexthink?

  • Seller: Nexthink
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Prilly, CH
  • Twitter: @NexthinkNews
    3,279 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,210 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 84% Large, 11% Medium

What Do G2 Reviewers Say About Nexthink?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Nexthink, praising its intuitive features and seamless integration capabilities.
  • Users appreciate the ease of use and excellent support offered by Nexthink, enhancing their overall experience management.
  • Users appreciate the detailed insights from Nexthink, enabling proactive resolution of IT issues and enhancing productivity.
  • Users value the issue detection capabilities of Nexthink, enabling swift resolutions and enhancing overall user experience.
  • Users value the automation capabilities of Nexthink, enabling proactive solutions and efficient problem resolution in real-time.
Cons
  • Users find the difficult learning curve of Nexthink challenging, impacting their confidence and effective usage of the tool.
  • Users find the steep learning curve of Nexthink daunting, complicating effective use and understanding of its features.
  • Users find the complexity of Nexthink overwhelming, with a steep learning curve and unclear data retention policies.
  • Users note that the high cost of Nexthink can be a significant drawback, impacting overall satisfaction.
  • Users find a steep learning curve with Nexthink, making it challenging to use effectively without extensive training.

What Are Recent G2 Reviews of Nexthink?

What Are G2 Users Discussing About Nexthink?

Microsoft Teams Notifications

Microsoft Teams Notifications is a ServiceNow application designed to enhance collaboration by integrating ServiceNow's IT service management capabilities directly into Microsoft Teams. This integration enables users to receive real-time notifications and perform routine ServiceNow tasks within the Teams environment, streamlining workflows and improving response times. Key Features and Functionality: - Real-Time Notifications: Users receive instant alerts in Microsoft Teams for ServiceNow incidents, changes, and updates, ensuring timely awareness and action. - Actionable Messages: Notifications include actionable options, allowing users to approve requests, add comments, or update records directly from Teams. - Seamless Integration: The application connects ServiceNow and Microsoft Teams without the need for complex configurations, facilitating a smooth user experience. - Enhanced Collaboration: Teams can discuss and resolve ServiceNow incidents within the Teams interface, reducing the need to switch between platforms. Primary Value and User Benefits: Microsoft Teams Notifications addresses the challenge of fragmented communication between IT service management and collaboration tools. By integrating ServiceNow with Microsoft Teams, it ensures that critical information is promptly delivered to the right personnel, enabling faster decision-making and issue resolution. This integration reduces response times, enhances team collaboration, and increases overall productivity by keeping all stakeholders informed and engaged within a unified platform.

Average Rating: 4.4/5.0

Total Reviews: 61

How Do G2 Users Rate Microsoft Teams Notifications?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.3/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.8/10 (Category avg: 8.7/10)
  • Value: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Microsoft Teams Notifications?

  • Seller: Cybage Software
  • Year Founded: 1995
  • HQ Location: Pune, Maharashtra
  • Twitter: @cybagesoftware
    238 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,251 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 46% Large, 40% Medium

What Do G2 Reviewers Say About Microsoft Teams Notifications?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time communication in Microsoft Teams Notifications, making collaboration easy and efficient.
  • Users find Microsoft Teams Notifications to be user-friendly, facilitating quick communication and saving valuable time.
  • Users value the innovation of Microsoft Teams Notifications, offering real-time communication and extensive customizable features.
  • Users find Microsoft Teams Notifications much easier than emails, streamlining communication and saving valuable time.
  • Users find that Microsoft Teams Notifications greatly enhances productivity by streamlining communication and saving time in large organizations.
Cons
  • Users face delays and lag with screen sharing on Microsoft Teams, impacting their presentation experience and interaction.
  • Users often face login issues with Microsoft Teams Notifications, requiring them to repeatedly log back in.
  • Users experience screen sharing issues that disrupt presentations and hinder interaction with chat during meetings.

What Are Recent G2 Reviews of Microsoft Teams Notifications?

What Are G2 Users Discussing About Microsoft Teams Notifications?

ManageEngine Endpoint Central

ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes.

Average Rating: 4.5/5.0

Total Reviews: 1,130

How Do G2 Users Rate ManageEngine Endpoint Central?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.4/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.7/10 (Category avg: 8.7/10)
  • Value: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ManageEngine Endpoint Central?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 64% Medium, 24% Large

What Do G2 Reviewers Say About ManageEngine Endpoint Central?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of ManageEngine Endpoint Central invaluable for efficient IT operations and streamlined management.
  • Users value the efficient patch management in ManageEngine Endpoint Central, simplifying endpoint updates and enhancing security.
  • Users appreciate the extensive features of ManageEngine Endpoint Central, enabling efficient endpoint and security management in one platform.
  • Users value the software deployment capabilities of ManageEngine Endpoint Central for efficient and streamlined management of endpoints.
  • Users value the comprehensive endpoint management features of ManageEngine Endpoint Central for efficient security and asset management.
Cons
  • Users feel the product lacks reporting functionality and dynamic group settings, which limits flexibility for managed service providers.
  • Users experience feature issues with Endpoint Central, particularly regarding Active Directory updates and unclear deployment remarks.
  • Users face patching issues with ManageEngine Endpoint Central, experiencing problems with updates and continuous review popups.
  • Users find the initial complexity of Endpoint Central challenging due to numerous features and unclear documentation.
  • Users find the learning curve and limited customization challenging, requiring time and training for effective use.

What Are Recent G2 Reviews of ManageEngine Endpoint Central?

What Are G2 Users Discussing About ManageEngine Endpoint Central?

LogicMonitor

LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.

Average Rating: 4.5/5.0

Total Reviews: 586

How Do G2 Users Rate LogicMonitor?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.8/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.6/10 (Category avg: 8.7/10)
  • Value: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind LogicMonitor?

  • Seller: LogicMonitor
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Santa Barbara, CA
  • Twitter: @logicmonitor
    12,430 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,258 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Infrastructure Manager, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 30% Large

What Do G2 Reviewers Say About LogicMonitor?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in LogicMonitor, benefiting from its intuitive navigation and simple management features.
  • Users praise the implementation ease of LogicMonitor, appreciating its fast setup and intuitive platform navigation.
  • Users value the broad range of monitoring features in LogicMonitor, enhancing both infrastructure and application oversight.
  • Users value the comprehensive monitoring of LogicMonitor, providing deep insights into applications and infrastructure effortlessly.
  • Users commend the excellent customer support of LogicMonitor, facilitating enhanced monitoring and problem management effortlessly.
Cons
  • Users find the steep learning curve challenging due to the need for advanced skills and internet reliance.
  • Users note limited features, facing challenges like integrations, training needs, and an expensive licensing model.
  • Users find LogicMonitor to be expensive, especially for small teams without a free tier or affordable licenses.
  • Users find the inadequate monitoring capabilities of LogicMonitor frustrating, especially with traditional server workloads and configuration demands.
  • Users find the complexity of integrations and setup challenging, often requiring external tools and training for effective use.

What Are Recent G2 Reviews of LogicMonitor?

What Are G2 Users Discussing About LogicMonitor?

Splunk AppDynamics

Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM.

Average Rating: 4.3/5.0

Total Reviews: 335

How Do G2 Users Rate Splunk AppDynamics?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 8.6/10 (Category avg: 8.8/10)
  • Ease of Setup: 7.9/10 (Category avg: 8.7/10)
  • Value: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Splunk AppDynamics?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 58% Large, 35% Medium

What Do G2 Reviewers Say About Splunk AppDynamics?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of AppDynamics, facilitating seamless integration with essential ITSM tools.
  • Users value the seamless integration capabilities of AppDynamics with multi-cloud environments and ITSM tools like ServiceNow.
  • Users find the ease of integration with tools like ServiceNow enhances their AppDynamics experience significantly.
  • Users value the easy integration with ITSM tools like ServiceNow, enhancing their AppDynamics experience.
  • Users appreciate the easy integrations with downstream products like ITSM tools, enhancing the overall monitoring experience.
Cons
  • Users face billing issues such as high renewal costs and delayed support following the Cisco acquisition.
  • Users find the high renewal costs and slow updates frustrating after Cisco's acquisition of AppDynamics.
  • Users express frustration over the inefficient alert system, impacting timely responses and overall product effectiveness.
  • Users report poor customer support, citing delays in assistance and lengthy timelines for product enhancements after the acquisition.
  • Users face pricing issues with Splunk AppDynamics, citing high renewal costs and slow support responses post-acquisition.

What Are Recent G2 Reviews of Splunk AppDynamics?

What Are G2 Users Discussing About Splunk AppDynamics?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 154

How Do G2 Users Rate BigPanda?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.2/10 (Category avg: 8.8/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.7/10)
  • Value: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • Twitter: @bigpanda
    3,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the effective noise reduction and automation of workflows in BigPanda's alerting system for incident management.
  • Users value the effective alert management of BigPanda, which reduces noise and streamlines incident management.
  • Users value the automation in BigPanda, which effectively reduces noise and streamlines incident management.
  • Users benefit from easy integrations in BigPanda, enhancing incident management and automation processes effectively.
  • Users value the automation of workflows, which effectively reduces noise and streamlines incident management in BigPanda.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

CrowdStrike Falcon Endpoint Protection Platform

Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC

Average Rating: 4.7/5.0

Total Reviews: 547

How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • ServiceNow Integration: 9.0/10 (Category avg: 8.8/10)
  • Ease of Setup: 9.0/10 (Category avg: 8.7/10)
  • Value: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?

  • Seller: CrowdStrike
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Sunnyvale, CA
  • Twitter: @CrowdStrike
    110,809 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21,058 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Security Engineer, Security Analyst
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Large, 40% Medium

What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the lightweight performance and powerful threat detection of CrowdStrike Falcon, enhancing security without slowing down systems.
  • Users commend the effective threat detection capabilities of CrowdStrike Falcon, ensuring robust security without system slowdowns.
  • Users appreciate the ease of use of CrowdStrike Falcon, benefiting from its lightweight impact and efficient incident management.
  • Users appreciate the advanced real-time threat protection of CrowdStrike Falcon, ensuring efficient security without system performance issues.
  • Users praise the exceptional threat detection of CrowdStrike Falcon, noting its effectiveness against both known and unknown threats.
Cons
  • Users find the cost prohibitive for smaller organizations, especially with additional modules increasing overall expenses.
  • Users find the complexity of the user interface and additional costs challenging, complicating their overall experience.
  • Users face a steep learning curve with CrowdStrike’s query language, making transitions from other platforms challenging.
  • Users find the limited features challenging, especially concerning cost and technical accessibility for smaller businesses.
  • Users find that pricing can be a barrier for smaller organizations, complicating access to advanced features.

What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform?

What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated June 16, 2025