# Best Social Commerce Platforms

  *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*

   Social commerce platforms help companies improve online sales by using social media platforms such as Facebook, Instagram, or Twitter. This type of software allows sellers to connect and engage with buyers and influencers through social media by using user-generated content, shoppable posts, live streams, referrals, gamification, and sometimes augmented reality (AR) or virtual reality (VR) technology. Social commerce platforms are used by marketing teams to create and monitor social media campaigns and product managers to ensure that the data shared on social media is accurate and complies with brand guidelines.

This type of software should not be confused with [social media management](https://www.g2.com/categories/social-media-mgmt) and [social media marketing](https://www.g2.com/categories/social-media-marketing) solutions, which do not focus on e-commerce. Social commerce platforms integrate with [product information management (PIM) software](https://www.g2.com/categories/product-information-management-pim) to sync product data and [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) to process orders placed on social media platforms.

To qualify for inclusion in the Social Commerce Platforms category, a product must:

- Manage multiple types of social media content such as text, video, documents, and images
- Provide social media engagement options such as live stream, chat, and private messaging
- Include features for social shopping such as shoppable links and social stores
- Deploy and monitor social media e-commerce campaigns across multiple platforms
- Embed user-generated content, reviews, and social media feedback in social shops
- Personalize the shopping experience by providing recommendations or localized content
- Manage promotions and deals available exclusively on social media platforms
- Analyze campaign performance, user sentiment, and product sales on social media





## Category Overview

**Total Products under this Category:** 99


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,900+ Authentic Reviews
- 99+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Social Commerce Platforms At A Glance

- **Leader:** [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews)
- **Highest Performer:** [Storyly](https://www.g2.com/products/storyly/reviews)
- **Easiest to Use:** [Octadesk](https://www.g2.com/products/octadesk/reviews)
- **Top Trending:** [Manychat](https://www.g2.com/products/manychat/reviews)
- **Best Free Software:** [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews)


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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews)
  Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 1,129

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Omnichannel:** 7.2/10 (Category avg: 8.4/10)
- **Types:** 8.0/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** https://www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr (38,124 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,349 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Social Media Specialist, Social Media Manager
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 49% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (95 reviews)
- Centralized Management (74 reviews)
- Features (66 reviews)
- Analytics (51 reviews)
- Social Media Integration (43 reviews)

**Cons:**

- Complex Usage (54 reviews)
- Learning Curve (48 reviews)
- Complexity (36 reviews)
- Improvement Needed (34 reviews)
- Learning Complexity (32 reviews)

### 2. [Octadesk](https://www.g2.com/products/octadesk/reviews)
  The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 66

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.4/10)
- **Types:** 8.6/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Octadesk](https://www.g2.com/sellers/octadesk)
- **Year Founded:** 2008
- **HQ Location:** Sao Paulo, SP
- **Twitter:** @octadesk (84 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/octadesk/ (124 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 62% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Intuitive (2 reviews)
- AI Efficiency (1 reviews)
- Automation (1 reviews)
- Automation Features (1 reviews)

**Cons:**

- Feature Issues (2 reviews)
- Limited Features (2 reviews)
- Chatbot Issues (1 reviews)
- Limitations (1 reviews)
- Limited Customization (1 reviews)

### 3. [Videowise](https://www.g2.com/products/videowise/reviews)
  Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 62

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Videowise](https://www.g2.com/sellers/videowise)
- **Company Website:** https://videowise.com/
- **Year Founded:** 2021
- **HQ Location:** Dover, DE
- **Twitter:** @VideoWiseHQ (928 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/videowisehq/ (35 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods, Retail
  - **Company Size:** 82% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (27 reviews)
- Team Helpfulness (27 reviews)
- Ease of Use (20 reviews)
- Response Time (14 reviews)
- Integrations (11 reviews)

**Cons:**

- Complexity (2 reviews)
- Expensive (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Not User-Friendly (1 reviews)

### 4. [Later Social](https://www.g2.com/products/later-social/reviews)
  Later is a social media marketing and commerce platform that helps business owners, creators, agencies, and social media teams grow their brands and businesses online. Later helps you save time and grow your business by making it easy to manage your entire social media strategy, all in one place. Schedule posts to every social platform, get hashtag suggestions, best times to post, turn your images into clickable, shoppable posts with a custom link in bio, and much more!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 377

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.4/10)
- **Types:** 9.1/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Later](https://www.g2.com/sellers/later-be4d4c43-6bd8-437c-acbb-08e5b98f3c0d)
- **Company Website:** https://later.com/
- **Year Founded:** 2014
- **HQ Location:** Boston, MA
- **Twitter:** @latermedia (38,024 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/latergram-me/ (1,968 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
  - **Company Size:** 80% Small-Business, 13% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (47 reviews)
- Post Scheduling (43 reviews)
- Scheduling (41 reviews)
- Time-saving (29 reviews)
- Scheduling Posts (27 reviews)

**Cons:**

- Publishing Limitations (14 reviews)
- Limited Features (12 reviews)
- Missing Features (12 reviews)
- Linking Issues (10 reviews)
- Scheduling Issues (10 reviews)

### 5. [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews)
  Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 371

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2)
- **HQ Location:** Columbus , US
- **LinkedIn® Page:** https://www.linkedin.com/company/emplifi/ (551 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Community Manager
  - **Top Industries:** Marketing and Advertising, Retail
  - **Company Size:** 44% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (49 reviews)
- Social Media Management (48 reviews)
- Analytics (38 reviews)
- Analytics Focus (34 reviews)
- Features (23 reviews)

**Cons:**

- Missing Features (25 reviews)
- Technical Issues (18 reviews)
- Feature Limitations (15 reviews)
- Improvement Needed (12 reviews)
- Lack of Features (12 reviews)

### 6. [Dash Social](https://www.g2.com/products/dash-social/reviews)
  Dash Social is a social media management platform built for modern marketing teams. It combines social media analytics, influencer marketing, social listening, and social commerce tools to help brands effortlessly plan, publish, measure, and optimize content for the best impact. It delivers brand-specific intelligence that turns social into a driver of market insight, competitive advantage, and revenue growth. Key Features & Benefits: - Brand predictive insights to optimize content and investment decisions - Fully customizable cross-channel social media analytics with actionable data - Campaign reporting across owned, earned, paid, and creator content - In-depth competitive analysis, share of voice, and industry benchmarking - Social listening to track trends, audience sentiment, and brand health - Social media scheduling tool for efficient content planning and publishing - Collaborative social media inbox management to engage audiences across channels - Link-in-bio and UGC galleries to drive sales from social - End-to-end creator discovery, management, and measurement to scale influencer partnerships Who It’s For: Trusted by leading consumer brands across retail, beauty, fashion, media, and CPG, Dash Social ensures teams can effectively link social performance to revenue, unify fragmented data into executive-ready insights, and confidently scale their brand reach across markets and channels.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 335

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.4/10)
- **Types:** 8.9/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Dash Social](https://www.g2.com/sellers/dash-social)
- **Company Website:** https://www.dashsocial.com/
- **Year Founded:** 2013
- **HQ Location:** Halifax, NS
- **Twitter:** @DashSocialHQ (1,858 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dashsocialhq/ (298 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Social Media Manager, Social Media Coordinator
  - **Top Industries:** Apparel & Fashion, Cosmetics
  - **Company Size:** 42% Small-Business, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (17 reviews)
- Analytics (11 reviews)
- Scheduling (10 reviews)
- Post Scheduling (9 reviews)
- Features (6 reviews)

**Cons:**

- Lack of Analytics (4 reviews)
- Inadequate Filtering Options (3 reviews)
- Inadequate Search Functionality (3 reviews)
- Missing Features (3 reviews)
- Access Limitations (2 reviews)

### 7. [Manychat](https://www.g2.com/products/manychat/reviews)
  Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 148

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [ManyChat](https://www.g2.com/sellers/manychat)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, US
- **Twitter:** @ManyChatHQ (3,718 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11058494/ (523 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Founder
  - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
  - **Company Size:** 87% Small-Business, 9% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (14 reviews)
- Automation (11 reviews)
- Helpful (10 reviews)
- Features (9 reviews)
- User-Friendly (9 reviews)

**Cons:**

- Limited Features (8 reviews)
- Expensive (7 reviews)
- Poor Customer Support (6 reviews)
- Missing Features (5 reviews)
- Pricing Issues (5 reviews)

### 8. [MikMak](https://www.g2.com/products/mikmak/reviews)
  MikMak, a SPINS company, provides real-time commerce intelligence and orchestration software to help brands grow in real-time. Operating in 100+ countries with 8,000+ media and retailer partners worldwide, the MikMak Platform empowers multichannel brands to quickly understand what is working, take immediate action, and plan and optimize for the future. Enable Commerce Everywhere with MikMak Commerce: Build seamless paths to checkout from any retailer across your entire media mix, leveraging AI for inventory accuracy Measure the Omnichannel Outcome with MikMak Insights: Proprietary AI synthesizes complex data into actionable recommendations, revealing retailer sales impact, consumer behavior, and more Plan and Optimize Future Outcomes with MikMak Aura: Connect full-funnel media spend to incremental retailer sales performance, providing real-time AI-powered intelligence to drive smarter, more profitable growth


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 66

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Omnichannel:** 6.8/10 (Category avg: 8.4/10)
- **Types:** 7.1/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [MikMak](https://www.g2.com/sellers/mikmak)
- **Company Website:** https://www.mikmak.com
- **Year Founded:** 2014
- **HQ Location:** New York, NY
- **Twitter:** @mikmaktv (949 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mikmak-tv/ (148 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods, Marketing and Advertising
  - **Company Size:** 39% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Helpful (14 reviews)
- Customer Support (10 reviews)
- Response Time (7 reviews)
- Staff Service (6 reviews)
- Communication (5 reviews)

**Cons:**

- Difficult Learning (2 reviews)
- Difficult Navigation (2 reviews)
- Limitations (2 reviews)
- Missing Features (2 reviews)
- Navigation Issues (2 reviews)

### 9. [Storyly](https://www.g2.com/products/storyly/reviews)
  Storyly is an AI-powered content experience platform for mobile commerce. Built for mobile-first engagement, it enables smart, goal-driven, and contextually-personalized content flows within apps and websites to guide customers toward meaningful actions. With a rich set of widgets and immersive content formats, Storyly makes it simple to deliver personalized, shoppable, and interactive experiences. Flexible placements and adaptive flows across the customer journey use behavioral data to select the right content and formats for each moment, driving more conversions, stronger retention and higher AOV. By living natively inside the mobile store, Storyly meets shoppers at the very moment of intent, helping brands capture attention, build stronger connections, and turn every session into growth. Storyly is trusted by over 400 brands in more than 40 countries, including but not limited to Sephora, Stradivarius, Idealo, Rossmann, Coca-Cola, Domino’s Pizza, Turkish Airlines, McDonald’s, NEXT, Swisscom, Coppel, Nestlé, William Hill, ING Bank, Pluxee, Zabka, and Flaconi. Headquartered in New York, USA, Storyly operates with offices in key global cities such as London, Amsterdam, and Istanbul, allowing it to maintain a broad reach and understanding of diverse market needs. By focusing on delivering personalized, interactive content experiences, Storyly stands out as a valuable tool for brands looking to enhance their mobile commerce strategies and drive growth in an increasingly competitive landscape. Recognitions: 💎 E-Commerce Personalization Momentum Leader in G2 2025 Fall Report 💎 Content Distribution Leader in G2 2025 Fall Report 💎 Mobile Marketing Leader in G2 2025 Fall Report 💎 Most Effective Mobile Marketing Platform and Most Effective eCommerce App Campaign in Effective Mobile Marketing Awards 2022


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 267

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Omnichannel:** 9.6/10 (Category avg: 8.4/10)
- **Types:** 9.8/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [App Samurai](https://www.g2.com/sellers/app-samurai)
- **Company Website:** https://appsamurai.com
- **Year Founded:** 2016
- **HQ Location:** New York, US
- **Twitter:** @AppSamurai (5,396 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/app-samurai (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Financial Services, Retail
  - **Company Size:** 45% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (43 reviews)
- Customer Support (34 reviews)
- Features (29 reviews)
- Customer Engagement (26 reviews)
- Engagement (26 reviews)

**Cons:**

- Required Improvements (8 reviews)
- Learning Curve (6 reviews)
- Missing Features (6 reviews)
- Complexity (5 reviews)
- Lack of Customization (5 reviews)

### 10. [BIK](https://www.g2.com/products/bik/reviews)
  BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 66

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.4/10)
- **Types:** 8.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [BIK](https://www.g2.com/sellers/bik)
- **Year Founded:** 2019
- **HQ Location:** Palo Alto
- **Twitter:** @Bikglobal (46 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bikglobal/ (345 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods, Cosmetics
  - **Company Size:** 62% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (28 reviews)
- Ease of Use (25 reviews)
- Features (14 reviews)
- Helpful (13 reviews)
- Integrations (10 reviews)

**Cons:**

- Missing Features (7 reviews)
- Software Bugs (5 reviews)
- Expensive (4 reviews)
- Update Issues (4 reviews)
- Campaign Issues (3 reviews)

### 11. [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 790

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Omnichannel:** 6.7/10 (Category avg: 8.4/10)
- **Types:** 7.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice)
- **Company Website:** https://www.bazaarvoice.com
- **Year Founded:** 2005
- **HQ Location:** Austin, Texas
- **Twitter:** @Bazaarvoice (19,179 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/21811/ (1,710 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager, Digital Marketing Manager
  - **Top Industries:** Consumer Goods, Retail
  - **Company Size:** 40% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Review Management (18 reviews)
- Reviews (15 reviews)
- Helpful (14 reviews)
- Ease of Use (13 reviews)
- Customer Support (12 reviews)

**Cons:**

- Complex Usage (12 reviews)
- Poor Customer Support (12 reviews)
- Inadequate Support (11 reviews)
- Review Management (11 reviews)
- Not User-Friendly (10 reviews)

### 12. [CommentSold](https://www.g2.com/products/commentsold/reviews)
  CommentSold is the North American leader of live selling technology, with over 4,000 retailers, more than 150M items sold, and $3.5B+ in lifetime GMV. CommentSold’s technology continues to provide businesses of all sizes with best-in-class solutions for delivering engaging live video commerce experiences. With end-to-end solutions for point-of-sale systems, warehouse optimization, live selling, marketing automation, shopping apps, and webstores, CommentSold offers everything businesses need to thrive online.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 76

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Omnichannel:** 7.6/10 (Category avg: 8.4/10)
- **Types:** 7.5/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [CommentSold](https://www.g2.com/sellers/commentsold)
- **Year Founded:** 2017
- **HQ Location:** Huntsville, Alabama
- **Twitter:** @CommentSold (195 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/commentsold/about (122 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Business Owner
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 100% Small-Business, 1% Enterprise


### 13. [Shoppable Where to Buy](https://www.g2.com/products/shoppable-where-to-buy/reviews)
  They say you have to crawl before you can walk. But with PriceSpider’s proprietary crawl tech, brands sprint toward higher revenue and profit margins by gaining access to every data point they need. The driving purpose of every component of PriceSpider’s Brand Commerce Platform is to help brands big and small build long-lasting relationships with shoppers across the globe by enriching the consumer journey. PriceSpider’s Where To Buy solution allows brands to provide consumers with store location, real-time pricing, stock availability, ratings & reviews, and product bundling for online and local retailers. It allows brands to leverage full-cart visibility, receipt-level data, widgets, and campaign performance to measure marketing ROI and optimize their customer experience. The soul of this technology lies in its powerful data and insights. It empowers brands to present their products at the moment of desire, across all possible digital touchpoints to close sales without friction. Shoppers get a 360 experience at every possible touchpoint; brands get to take back control of the customer journey and drive more sales with global reach and local precision.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 37

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Wayvia](https://www.g2.com/sellers/wayvia)
- **Company Website:** https://wayvia.com/
- **Year Founded:** 2004
- **HQ Location:** Irvine, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/wayvia/ (220 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods
  - **Company Size:** 59% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Comprehensive (1 reviews)
- Features (1 reviews)
- Powerful Capabilities (1 reviews)
- Product Development (1 reviews)


### 14. [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews)
  Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 65

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Omnichannel:** 10.0/10 (Category avg: 8.4/10)
- **Types:** 8.3/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,748 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)
- **Ownership:** NASDAQ: VRNT

**Reviewer Demographics:**
  - **Company Size:** 48% Enterprise, 45% Mid-Market


#### Pros & Cons

**Pros:**

- AI Technology (1 reviews)
- Artificial Intelligence (1 reviews)
- Case Management (1 reviews)
- Communication (1 reviews)
- Conversation Management (1 reviews)

**Cons:**

- Long Wait Times (1 reviews)
- Organizational Issues (1 reviews)
- Poor Customer Support (1 reviews)
- Response Issues (1 reviews)
- Software Bugs (1 reviews)

### 15. [Tagshop.ai](https://www.g2.com/products/tagshop-ai/reviews)
  Tagshop AI is a powerful AI UGC video ad generator designed to help brands create high-converting video ads using realistic AI avatars. Instead of relying on traditional shoots, actors, or complex editing workflows, marketers can simply provide a product URL or a short script, and Tagshop AI instantly transforms it into a polished, ready-to-launch UGC-style video ad. Built specifically for performance-driven campaigns, this AI UGC video ad generator creates content that aligns with what actually works on platforms like Instagram, TikTok, Facebook, and YouTube. From attention-grabbing hooks to natural-looking delivery and clear messaging, every video is optimized to feel authentic and drive engagement. What makes Tagshop AI stand out as an AI UGC video ad generator is its ability to produce multiple ad variations at scale. This allows businesses to test different creatives, angles, and messaging quickly without increasing production costs. As a result, teams can move faster, optimize campaigns in real time, and consistently improve ad performance with data-backed creative testing.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 135

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Omnichannel:** 9.6/10 (Category avg: 8.4/10)
- **Types:** 9.9/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Tagshop](https://www.g2.com/sellers/tagshop)
- **Year Founded:** 2018
- **HQ Location:** Covina, US
- **LinkedIn® Page:** https://www.linkedin.com/company/83528429 (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 58% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (31 reviews)
- UGC Management (22 reviews)
- Features (18 reviews)
- Content Creation (17 reviews)
- Innovation (16 reviews)

**Cons:**

- Missing Features (9 reviews)
- Improvement Needed (6 reviews)
- Slow Performance (6 reviews)
- Content Issues (5 reviews)
- Lack of Features (5 reviews)

### 16. [Nosto](https://www.g2.com/products/nosto/reviews)
  Nosto is an AI-driven Commerce Experience Platform (CXP) that enables brands to increase sales and customer lifetime value through personalized shopping experiences. Our comprehensive platforms offer a full suite of personalization, merchandising, search, and user-generated content (UGC) to create authentic and relevant interactions at every customer touchpoint, across every device. Nosto's platform stands out in the ecommerce landscape due to its comprehensive suite of tools that enable brands to deliver authentic and relevant experiences. With real-time product data and AI-powered insights, businesses can quickly adapt to evolving customer needs and market trends. Build, launch, and optimize compelling onsite experiences without requiring extensive IT resources or a tiresome implementation process. This user-friendly approach empowers businesses to quickly adapt to changing market dynamics and customer expectations. With Nosto, brands can seamlessly integrate personalization strategies into their existing ecommerce frameworks, ensuring a smooth transition and immediate impact on their operations. Trusted by over 3,500 brands in 100+ countries—including Kylie Cosmetics, Princess Polly, Muji, Dermalogica, and Centric Brands - Nosto helps scale growth while delivering memorable shopping journeys. With offices in New York, London, Paris, Berlin, Stockholm, Sydney, and beyond, Nosto pairs innovative technology with expert support to help brands maximize their ecommerce potential.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 226

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Omnichannel:** 10.0/10 (Category avg: 8.4/10)
- **Types:** 10.0/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Nosto Solutions](https://www.g2.com/sellers/nosto-solutions)
- **Year Founded:** 2013
- **HQ Location:** Helsinki, Southern Finland
- **Twitter:** @NostoSolutions (2,399 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2621568/ (171 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 49% Small-Business, 45% Mid-Market


#### Pros & Cons

**Pros:**

- Features (14 reviews)
- Customer Support (11 reviews)
- Personalization (11 reviews)
- Recommendation Systems (11 reviews)
- Recommendations System (10 reviews)

**Cons:**

- Difficult Learning (5 reviews)
- Learning Curve (4 reviews)
- Missing Features (4 reviews)
- Expensive (3 reviews)
- Feature Limitations (3 reviews)

### 17. [Boutir](https://www.g2.com/products/boutir/reviews)
  Boutir is an all-in-one, full-featured commerce platform for businesses to start and scale their online and offline businesses. With our industry leading technology, mobile-first solutions, and mobility powered tools, Boutir powers independent Businesses and Retailers, helping them thrive by selling anywhere and opening up to more customers.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Boutir](https://www.g2.com/sellers/boutir)
- **Year Founded:** 2014
- **HQ Location:** Kwun Tong, Kowloon
- **Twitter:** @Boutir_Inc (148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10176557 (22 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 18. [Olapic](https://www.g2.com/products/olapic/reviews)
  Olapic is a Visual Commerce platform that tells your brand's story with customer photos & videos, helping you manage the shopping experience and sales.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Social Native](https://www.g2.com/sellers/social-native)
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** https://www.linkedin.com/company/social-native/ (133 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 30% Mid-Market


### 19. [Spectrm](https://www.g2.com/products/spectrm/reviews)
  Spectrm is the leading conversational marketing platform for consumer brands to instantly engage their audience on the world's largest messaging channels. Marketers use Spectrm to design custom chatbots and connect them to their paid and organic growth channels. Spectrm's best in class chatbot analytics, marketing automation tools and conversational AI make it easy for you to personalize customer experiences at scale and optimize your chatbot marketing funnel. No coding required. Spectrm is used to optimize paid acquisition marketing by instantly connecting audiences to bots from Facebook and Instagram ads using click to Messenger campaigns. Organic social teams automate their Instagram messaging and Facebook page inbox using Spectrm's conversational AI. Growth teams connect their bots to conversational display ads in Google DV360 using Spectrm and AdLingo. Integrations with Google Business Messages enable consumers to discover marketing chatbots built with Spectrm via organic Google search, paid search campaigns, Google maps and more. Your audience wants to message your brand and learn more before they buy. With Spectrm, you can automate one to one conversations with customers on the websites and apps where they spend all their time online. Accelerate purchase decisions by engaging customers in their moment of need. Use declared data customers share in chat to personalize recommendations in real-time. Reduce your dependence on third party data and tracking technologies to understand what your customer wants.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 46

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Spectrm Ltd.](https://www.g2.com/sellers/spectrm-ltd)
- **Year Founded:** 2016
- **HQ Location:** Berlin, Berlin
- **Twitter:** @Spectrm_ (421 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10595881/ (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Automotive, Marketing and Advertising
  - **Company Size:** 43% Mid-Market, 30% Enterprise


### 20. [Flowbox](https://www.g2.com/products/flowbox/reviews)
  Flowbox is an award-winning SaaS company offering an enterprise-like influencer marketing and UGC platform. Generate, collect, moderate, and distribute content from your customers, influencers and UGC creators throughout the customer journey to increase engagement, social proof and sales. Founded in 2016, Flowbox is one of Europe’s fastest-growing marketing technology companies and was ranked #8 in Deloitte Sweden Technology Fast 50 2020. In 2022, Flowbox and Photoslurp merged into one company. In 2025, Flowbox acquired Dreaminfluence. Today, the joint business has 70 employees and offices in Stockholm, Barcelona, Amsterdam and Copenhagen, serving 1000+ customers in 40 markets. ⭐️ Ranked #8 on Deloitte's Technology Fast 50 Sweden ⭐️ Official Meta Marketing Partner


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Omnichannel:** 10.0/10 (Category avg: 8.4/10)
- **Types:** 10.0/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Flowbox](https://www.g2.com/sellers/flowbox)
- **Year Founded:** 2016
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @getflowbox (79 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/flowbox-ab/ (86 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 53% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- AI Automation (1 reviews)
- Automation (1 reviews)
- Content Management (1 reviews)
- Product Tagging (1 reviews)
- UGC Management (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Inefficiency (1 reviews)
- Review Issues (1 reviews)
- Technical Errors (1 reviews)

### 21. [InstaShop](https://www.g2.com/products/instashop/reviews)
  Pixelshop is a tool that makes Instagram feeds shoppable by connecting posts to product pages, it integrate with Shopify, Magento, WooCommerce and other e-commerce platforms and embed shoppable Instagram feeds on e-commerce websites, blogs and Facebook.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10)
- **Omnichannel:** 5.0/10 (Category avg: 8.4/10)
- **Types:** 6.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Pixelshop](https://www.g2.com/sellers/pixelshop)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @pixelshopio (132 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10371676/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Small-Business, 40% Mid-Market


### 22. [partnrUP](https://www.g2.com/products/partnrup/reviews)
  partnrUP is an AI-powered influencer marketing platform designed to streamline the entire creator workflow, from discovery to performance tracking. This innovative solution caters specifically to brands and agencies, replacing traditional manual processes with intelligent automation. By leveraging partnrUP, teams can scale their influencer programs more efficiently, utilizing fewer resources while achieving measurable results. The platform is tailored for enterprise teams and high-growth direct-to-consumer (DTC) brands, centralizing influencer marketing into a cohesive system. Users can seamlessly discover creators, manage outreach and contracts, launch campaigns, and track conversions across various social and retail channels. This integration eliminates the need for fragmented tools and large internal teams, allowing marketers to focus on strategy and execution rather than administrative tasks. At the heart of partnrUP are four specialized AI agents that automate critical stages of the influencer marketing workflow. These agents facilitate creator discovery and vetting, streamline outreach and contracting, assist in campaign briefing and execution, and enhance performance tracking and optimization. By working in unison, these AI agents reduce manual coordination efforts and continuously improve campaign outcomes through intelligent recommendations and real-time data analysis. In addition to traditional influencer marketing, partnrUP empowers brands to scale gifting programs, user-generated content (UGC), and affiliate-driven campaigns all within a single platform. Marketers can efficiently manage product seeding, transform creator content into high-performing UGC, and monitor performance through integrated affiliate links and commission-based payouts. With built-in affiliate integrations and robust conversion tracking, teams can directly link influencer activities to revenue, ensuring that creator partnerships align with measurable business objectives. For organizations seeking additional support, partnrUP offers white-glove managed services that combine AI automation with expert execution. This hybrid model allows brands to choose between self-serve automation and fully managed campaigns, providing flexibility while maintaining speed, efficiency, and performance at scale. The partnrUP team collaborates with brands to lead strategy, creator sourcing, outreach, contracting, content review, payments, reporting, and ongoing optimization, ensuring a comprehensive approach to influencer marketing.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 70

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Omnichannel:** 9.2/10 (Category avg: 8.4/10)
- **Types:** 9.4/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [partnrUP](https://www.g2.com/sellers/partnrup)
- **Company Website:** https://partnrup.ai/
- **Year Founded:** 2016
- **HQ Location:** Weston, Massachusetts
- **LinkedIn® Page:** https://www.linkedin.com/company/partnrup-ai/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Goods, Marketing and Advertising
  - **Company Size:** 57% Enterprise, 27% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Campaign Management (2 reviews)
- Communication (2 reviews)
- Helpful (2 reviews)

**Cons:**

- Complex Interface (1 reviews)
- Connection Delays (1 reviews)
- Creator Issues (1 reviews)
- Difficult Navigation (1 reviews)
- Download Issues (1 reviews)

### 23. [Omnichat](https://www.g2.com/products/omnichat/reviews)
  Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Omnichannel:** 9.2/10 (Category avg: 8.4/10)
- **Types:** 9.2/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Omnichat](https://www.g2.com/sellers/omnichat)
- **Year Founded:** 2017
- **HQ Location:** Hong Kong
- **LinkedIn® Page:** https://hk.linkedin.com/company/omnichat-easychat (149 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 50% Small-Business, 46% Mid-Market


#### Pros & Cons

**Pros:**

- Centralization (1 reviews)
- Ease of Use (1 reviews)
- Integrations (1 reviews)
- Management Efficiency (1 reviews)

**Cons:**

- Access Limitations (1 reviews)
- Account Management Issues (1 reviews)
- Missing Features (1 reviews)

### 24. [Tolstoy](https://www.g2.com/products/tolstoy/reviews)
  Tolstoy is a new way to communicate with interactive video! Tolstoy’s simple, easy-to-use, interactive video platform steers viewers to the right content for them. The benefits of interactive video for your website: 1. Increase your conversion rate and revenue 2. Simplify the navigation on your website 3. Have face to face conversations with your customers 4. Integration with your existing tools in a few clicks Customers are seeing an increase in sales of up to 20% and up to a 5% conversion rate uplift! Introduce visitors to your unique brand identity in the most authentic way possible: By being yourself. Use Tolstoy to tell your founding story, share your vision, or talk about what makes you special. The best part? You can create your first Tolstoy in less than 5 minutes. Embed Tolstoy on your website with one click to immediately boost engagement– no code necessary. Feature highlights include: - Welcome video bubble - Video quiz - Shoppable video - Video chatbot - lead qualification funnels - interactive prospecting


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.3/10 (Category avg: 8.4/10)
- **Types:** 8.3/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Tolstoy](https://www.g2.com/sellers/tolstoy)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @gotolstoy (585 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gotolstoy/ (51 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 71% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Centralization (1 reviews)
- Connectivity (1 reviews)
- Ease of Use (1 reviews)
- Easy Connection (1 reviews)
- Easy Creation (1 reviews)

**Cons:**

- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)
- Delay Issues (1 reviews)
- Performance Delays (1 reviews)
- Poor Analytics (1 reviews)

### 25. [Bambuser](https://www.g2.com/products/bambuser/reviews)
  Bambuser is a type of video commerce solution designed to help brands enhance their e-commerce strategies through innovative streaming services. This platform focuses on Social Commerce, Shoppable Video, and Digital Clienteling, enabling businesses to engage with their customers in real-time. By creating immersive shopping experiences, Bambuser blends the convenience of online shopping with the personal touch of in-store interactions, allowing brands to foster deeper connections with their audience. Targeted primarily at retailers and brands seeking to modernize their online presence, Bambuser serves a diverse range of industries, including fashion, beauty, and lifestyle products. The platform's capabilities extend to over 240 countries, making it a versatile option for businesses looking to expand their reach and boost customer engagement. By leveraging live streaming technology, Bambuser facilitates interactive shopping experiences that encourage immediate purchasing decisions, ultimately driving sales and enhancing customer loyalty. Key features of Bambuser include an intuitive interface for live streaming, customizable shoppable video options, and comprehensive analytics tools. Brands can easily set up live shopping events, showcasing their products in real-time while allowing viewers to engage through comments and questions. This interactive element not only fosters a sense of community among customers but also provides brands with valuable insights into consumer preferences and behaviors. The shoppable video feature allows brands to create content that directly links to product pages, streamlining the purchasing process and reducing friction for customers. Additionally, Bambuser's Digital Clienteling solution empowers brands to offer personalized shopping experiences by connecting customers with sales associates through live video. This service enhances the customer journey by providing tailored recommendations and support, akin to the assistance one would expect in a physical store. The combination of these features positions Bambuser as a leader in the virtual commerce space, equipping brands with the necessary tools to thrive in an increasingly digital marketplace. Bambuser distinguishes itself in its category by offering a comprehensive suite of solutions that not only enhance the shopping experience but also deliver measurable results for brands. By integrating live streaming with e-commerce, Bambuser enables businesses to adapt to evolving consumer behaviors and preferences, ensuring they remain competitive in a rapidly changing retail landscape. This innovative approach to video commerce represents a significant advancement in how brands can engage with their customers and drive sales in the digital age.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.4/10)
- **Types:** 7.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.8/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Bambuser](https://www.g2.com/sellers/bambuser)
- **Company Website:** https://bambuser.com/
- **Year Founded:** 2019
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** https://www.linkedin.com/company/bambuser/ (83 employees on LinkedIn®)
- **Ownership:** STO: BUSER

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Cosmetics
  - **Company Size:** 37% Enterprise, 33% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (11 reviews)
- Customer Support (10 reviews)
- Product Development (8 reviews)
- Features (7 reviews)
- Customer Engagement (6 reviews)

**Cons:**

- Required Improvements (4 reviews)
- Expensive (2 reviews)
- Integration Issues (2 reviews)
- Limited Customization (2 reviews)
- Limited Features (2 reviews)



## Parent Category

[E-Commerce Software](https://www.g2.com/categories/e-commerce)



## Related Categories

- [Review Management Software](https://www.g2.com/categories/review-management-software)
- [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms)
- [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization)