--- title: Actions for Jira Service Management Reviews meta_title: 'Actions for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Actions for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Actions for Jira Service Management Reviews **Vendor:** Deviniti **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Actions for Jira Service Management Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more ## Actions for Jira Service Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find **Case Management** invaluable for efficiently tracking and logging tickets within their organization. (1 reviews) **What users dislike:** - Users note that **ticketing issues** can make it challenging to locate requests efficiently in Actions. (1 reviews) ## Actions for Jira Service Management Reviews ### 1. Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 14, 2025 **What do you like best about Actions for Jira Service Management?** It's a great tool we use to track\log and actions tickets in our organization **What do you dislike about Actions for Jira Service Management?** Works good for me but can take a little upgrade so thickkets are easier to find **What problems is Actions for Jira Service Management solving and how is that benefiting you?** It's use to log thickets for our call center shedulling ### 2. It a good platform which makes ITSM operations very easy **Rating:** 4.5/5.0 stars **Reviewed by:** Deepanshu E. | Software Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 31, 2024 **What do you like best about Actions for Jira Service Management?** It is very easy to use and understand. The interface is very interactive. Implementation is also very easy which helps to make workflows, fields and automation. We have integrated with JSM salesforce service cloud. **What do you dislike about Actions for Jira Service Management?** I think cost is little bit on higer side. For small scale company, it is costly. **What problems is Actions for Jira Service Management solving and how is that benefiting you?** We are using JSM mostly for incident and SR management with knowledge base. Earlier the client was using Salesforce but now they have migrated to JSM. The ease of automation in JSM is really appreciated, the visual rule builder makes most of the automation work very easy. For complex logics, the triggers make the implementation possible. Customization and automation for individual SR is available. Auto-assignment rule makes the routing very easy and hassle-free. Portal to report an incident and SR is very user-friendly. Client is really happy with the reports and the dashboards, making/modification of report is very easy. - [View Actions for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/actions-for-jira-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+03%3A52%3A25+-0500&secure%5Bsession_id%5D=cca38bf8-e489-4572-ad13-1c114885af6b&secure%5Btoken%5D=0d2a38f1b57bfea7e4d7ea2575925dc7c85460a62353191053ea7f87c53dd482&format=llm_user) ## Actions for Jira Service Management Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Actions for Jira Service Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,880 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,702 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews)