Invoca Reviews & Product Details

We can route calls to reps who are available, so our prospects don’t have to wait. We can also trace each call back to the marketing campaign it’s associated with, which helps us not only handle calls more efficiently but also gain more insight into our marketing campaign performance.It is competitively priced, got a dedicated support page aswell, also gives a small intro tutorial video to help the new users with navigation to help them with on boarding. The platform performs as intended in terms of functionality The platform performs as intended in terms of functionality. Its AI capability of getting info from the calls, getting the caller sentiment data, caller intent, AI generated transcripts are helpful too. Review collected by and hosted on G2.com.

One downside I’ve noticed is that even a small change in how the integration is configured can cause the output to drift significantly from what we actually need. The UI isnt the easiest to navigate for the beginers. after clicking an icon from the side menu, one would expect the page to be navigated there, but that isnt exactly the case here, there's another layer of selection, which isnt entirely bad but may not be beginer friendly. Other than that it does its job well, does what it is supposed to do. Review collected by and hosted on G2.com.

What I like best about Invoca is the depth of call insights it provides, giving us clear visibility into performance and customer intent like never before. The biggest upsides are using those insights to directly inform and optimize our media strategy, plus working with a support team that’s extremely knowledgeable, proactive, and always willing to go above and beyond. Review collected by and hosted on G2.com.

There are very few downsides, but the platform can have a learning curve and some features require thoughtful setup to get the most value. That said, those challenges are minor compared to the overall impact and insights Invoca delivers once fully implemented. Review collected by and hosted on G2.com.

As the digital marketing manager for TotalCare, I love how easy the platform is to navigate and how it truly helps with our marketing team’s attribution efforts. I also love my devoted, dedicated Invoca team, especially Lauren, who is communicative and really helps connect us to the different departments we need to be connected with to get the best out of the platform. Review collected by and hosted on G2.com.

The only thing that I would change about Invoca is the process to get to Gold AI section. I would’ve loved for that process to be a little quicker, as it required many man hours to go into each call and kind of train the AI to identify what is a high intent phone call. Review collected by and hosted on G2.com.

I appreciate Invoca for its ease of use and efficiency. I really like the signaling feature and how I can build out the funnel to analyze where we're falling short. Invoca is valuable because it's the only tool we have that can provide this kind of detailed information. I also love the integrations Invoca has built-in, like Google Ads, Meta, and AEP. Review collected by and hosted on G2.com.

I wish we could have some filters in the reporting section. I wish we could search for customer phone in the call report section. I would also love to see as many columns as possible for attributes. Review collected by and hosted on G2.com.

They are very hands on with their support, having regular calls with the team and proactive in suggesting ways we can get more from the software Review collected by and hosted on G2.com.

The issue we have come up against is the strength of the transcription, it is often inaccurate Review collected by and hosted on G2.com.

I like that Invoca allows us to segment our call data very granularly at the campaign level and helps us tie calls to sales through the Salesforce integration. Invoca has an amazing account management and technical support team who is always available to answer questions and is quick to respond to issues or when we work on new functionalities. I appreciate that the platform is cutting-edge, specifically incorporating AI elements, and offers a lot of flexibility in capturing data elements from web pages to tie to phone calls. The initial setup of Invoca was very easy, and it evolved smoothly as we integrated it further into our tech stack. Review collected by and hosted on G2.com.

Invoca does not have any international support and is limited on their B2B, account-based functionality. Review collected by and hosted on G2.com.

The standout feature is Signal AI, which allows us to "listen" to the voice of the customer at scale. Additionally, the Presence routing for A/B testing is a game-changer; our 90/10 split test validated a 50% relative conversion lift. Review collected by and hosted on G2.com.

The learning curve for advanced Signal AI training can be steep, and the UI occasionally feels cluttered when managing dozens of custom signals. It also requires significant technical coordination to integrate third-party data layers like Quantum Metric. Review collected by and hosted on G2.com.

What I appreciate most about Invoca is the way it clearly links marketing activities to actual customer conversations. While many tools concentrate on tracking clicks or impressions, Invoca takes it further by revealing what truly occurs when a customer makes a call. This level of insight enables teams to better understand customer intent, enhance campaign performance, and make more informed decisions rather than relying on assumptions.

I also value how Invoca connects marketing, sales, and contact centers. It offers a practical solution that goes beyond just analytics. Review collected by and hosted on G2.com.

Nothing actually which is surprising, I like Invoca. Review collected by and hosted on G2.com.

I really appreciate how intuitive Invoca is to use and how quickly my team was able to adopt it. The call tracking and attribution features give us clear visibility into where our leads are coming from and how marketing campaigns are performing. The reporting is easy to customize, which saves a lot of time when sharing insights with leadership. Most importantly, Invoca has helped us better understand the guest journey and improve our conversion rates by connecting online activity with phone interactions. Review collected by and hosted on G2.com.

Setting up AI Signals can be time-consuming and requires careful configuration to get them working exactly as intended. Once they’re in place, though, they provide great insights and are very reliable. Review collected by and hosted on G2.com.

Invoca is an exceptionally reliable platform, with uptime that is virtually flawless. It meets all our requirements for obtaining detailed call tracking data, which is essential for powering our marketing tracking and attribution platform, Atrilyx. The platform provides a wide range of integrations and a robust API, enabling us to send collected call data to various platforms such as Google Ads, Meta, LinkedIn, X, and TikTok for marketing optimization. Additionally, Invoca delivers comprehensive AI-driven call insights, allowing us not only to track calls but also to evaluate call performance and focus on optimizing for the most valuable calls. Review collected by and hosted on G2.com.

The only drawback we've encountered with Invoca is that, as an agency managing numerous clients with varying needs for privacy and access, we don't have enough granular controls to set permissions at the client level. However, the Invoca team has been supportive in helping us find workarounds and is considering adding these features to their roadmap. Review collected by and hosted on G2.com.