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Invoca

Invoca

4.5 out of 5 stars

5 star

70%

4 star

24%

3 star

2 star

1 star

963 reviews

1 profiles
6 categories

Average star rating

4.5

#1 in 1 categories

Grid® leader

Serving customers since

2008

Attribution

Contact Center Quality Assurance

Conversation Intelligence

Inbound Call Tracking

Marketing Analytics

Speech Analytics

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Product

Invoca

962 reviews

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies

Profile Name

Invoca

Star Rating

681

239

Invoca Reviews

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Profile Name

Invoca

Star Rating

681

239

Verified User in Real Estate

02/19/2026

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Easy Setup and Dynamic Number Insertion Across Channels

|Invoca

Easy setup and dynamic number insertion across different marketing channels.

Verified User in Insurance

01/24/2026

Validated Reviewer

Review source: G2 invite

Incentivized Review

Improved time managment

|Invoca

Conversation intelligence for analyzing and transcribing calls, with call scoring, plus digital marketing features, and overall ease of use.

Parthip N.

Insurance Advisor, RIBO

01/13/2026

Validated Reviewer

Review source: G2 invite

Incentivized Review

Unmatched Insights Linking Marketing to Real Customer Conversations

|Invoca

What I appreciate most about Invoca is the way it clearly links marketing activities to actual customer conversations. While many tools concentrate on tracking clicks or impressions, Invoca takes it further by revealing what truly occurs when a customer makes a call. This level of insight enables teams to better understand customer intent, enhance campaign performance, and make more informed decisions rather than relying on assumptions. I also value how Invoca connects marketing, sales, and contact centers. It offers a practical solution that goes beyond just analytics.

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HQ Location:

Santa Barbara, CA

Social

@Invoca

What is Invoca?

Invoca is a leading call tracking and analytics platform designed to help businesses optimize their marketing campaigns and improve customer engagement through phone interactions. The platform provides tools for tracking phone calls, analyzing customer behavior, and integrating call data with marketing efforts. Invoca's solutions enable businesses to gain insights into their call performance, enhance lead generation, and drive conversions by leveraging data-driven decision-making. For more information, visit their website at https://www.invoca.com/.