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Invoca
962 reviews
- 1 profiles
- 6 categories
Average star rating
4.5
#1 in 1 categories
Grid® leader
Serving customers since
2008
Invoca Reviews
UI
Verified User in Insurance
Improved time managment
Conversation intelligence for analyzing and transcribing calls, with call scoring, plus digital marketing features, and overall ease of use.
PN
Parthip N.
Insurance Advisor, RIBOUnmatched Insights Linking Marketing to Real Customer Conversations
What I appreciate most about Invoca is the way it clearly links marketing activities to actual customer conversations. While many tools concentrate on tracking clicks or impressions, Invoca takes it further by revealing what truly occurs when a customer makes a call. This level of insight enables teams to better understand customer intent, enhance campaign performance, and make more informed decisions rather than relying on assumptions.
I also value how Invoca connects marketing, sales, and contact centers. It offers a practical solution that goes beyond just analytics.
GS
Gerald S.
Empowering Sales with Real-Time Call Tracking and Analytics - It Help Maximize ROI
We use Invoca to track calls from different marketing channels and it helps understand which marketing efforts are bringing more sales and this makes it easy to optimize spending.
I like that we can use call data to better customer journey - we use conversation insights to understand meet customer needs.
We get to enjoy real-time call intelligence allows our agents to have more empathetic conversations with our clients.
With this tool, we deliver more personalized customer experience which leads to customer satisfaction and eventually we make a sale.
With the analytics capabilities of Invoca, we unlock hidden insights and trends that shapes our business decisions.
About
What is Invoca?
Invoca is a leading call tracking and analytics platform designed to help businesses optimize their marketing campaigns and improve customer engagement through phone interactions. The platform provides tools for tracking phone calls, analyzing customer behavior, and integrating call data with marketing efforts. Invoca's solutions enable businesses to gain insights into their call performance, enhance lead generation, and drive conversions by leveraging data-driven decision-making. For more information, visit their website at https://www.invoca.com/.
Details
Year Founded
2008
Website
www.invoca.comHunting for software insights?
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