Totango

Show rating breakdown
1,811 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2010

Profile Name

Star Rating

1189
512
77
16
17

Totango Reviews

Review Filters
Profile Name
Star Rating
1189
512
77
16
17
AR
Akash R.
Team LeadMid-Market (51-1000 emp.)
10/30/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Customer Tracking, but Reporting and Navigation Need Work

I like Totango’s easy-to-use interface and organized customer management features. I can track customer activities, monitor account health, and manage follow-ups efficiently. The simple interface makes it easy to find customer information and handle daily tasks without wasting time. The dashboard keeps customer progress, pending follow-ups, and important updates in one place, and helps me identify accounts that need attention. It also makes team collaboration and daily customer-related tasks easier. The initial setup was fairly straightforward, and once everything was in place, Totango became easier to use for daily customer management.
Jai M.
JM
Jai M.
Account DirectorMid-Market (51-1000 emp.)
06/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Customer Health Monitoring That Simplifies Usage Tracking and Renewals

Customer Health Monitoring is the most useful feature, in my opinion, because it helps track usage and understand which key metrics are being used. Keeping track of renewals is also very important, and it makes them much easier to manage.
Verified User
G
Verified User
Enterprise (> 1000 emp.)
05/21/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Valuable Segment Building, But Poor Signal Use Cases

I like building segments based off of our data fields in Totango. These segments either become cross-functional, sharing for other projects, or I'm utilizing them for my own customer communications throughout the customer journey experience.

About

Contact

HQ Location:
New York, NY

Social

Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine.

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.

Details

Year Founded
2010
Website
www.totango.com