Digital experience monitoring (DEM) software is used to discover, track, and optimize web-based resources and the end-user experience. These tools monitor traffic, user behavior, and a number of additional factors to help businesses understand their products’ performance and usability. DEM products integrate active, or simulated, traffic monitoring and real-user monitoring to analyze both theoretical performance and real-user experience. These tools provide analytical tools for examining and improving application and site performance. They also help businesses understand how visitors navigate through their site and discover where end-user experience appears to suffer.
There is some overlap between DEM solutions and application performance monitoring software, but performance only covers one component of the digital experience. While DEM products may have less technical analysis and logging functionality when compared to APM software, these solutions do provide additional user experience monitoring and optimization capabilities.
To qualify for inclusion in the Digital Experience Monitoring category, a product must:
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Dynatrace is a software intelligence platform purpose-built for complex enterprise cloud environments. The Dynatrace all-in-one platform goes beyond application performance monitoring (APM) to also include cloud infrastructure monitoring, artificial intelligence for IT operations (AIOps) and digital experience monitoring (DEM). Traditional approaches to monitoring were not designed for the enterprise cloud. They were built for static, monolithic applications running in data center environments.
Catchpoint is revolutionizing digital experience monitoring to help companies deliver amazing customer experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect, identify, escalate, fix and validate issues faster. Using Catchpoint’s advanced synthetic monitoring, users monitor everything from development to production that affects any digital experience. Monitor and Measure Website
Nexthink is a global leader in Digital Employee Experience. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering an optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace. Learn more at www.nexthink.com.
ThousandEyes is a Digital Experience Monitoring platform that delivers visibility into the end-to-end path a website, app or service takes to get to its intended end-user. A real-time map for the always changing Internet, companies that rely on the Internet to deliver apps to customers or employees rely on ThousandEyes to make sure they can see, understand, and improve the delivery path so end users always have the best digital experience possible. With cloud, enterprises can innovate much fas
Rigor helps businesses of all sizes enable fast and reliable digital experiences for their end users. With Rigor’s easy-to-use performance monitoring and optimization software, our customers are able to monitor their user’s experience throughout the development lifecycle, communicate trends to stakeholders, and take action to improve performance by leveraging our step-by-step optimization insights.
SysTrack is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing time to resolutio
Customer Experience Optimization is the combination of Customer Experience Insights (CXI) for Monitoring and Digital Automation Intelligence for Testing. By combining intelligent monitoring and testing, Eggplant transforms product development to focus on what really matters to your users and your business.
Goliath Performance Monitor enables IT professionals to anticipate, troubleshoot, and prevent end user experience issues regardless of where IT workloads or users are located. It focuses on the 3 main areas most likely to cause support tickets to be opened: initiating a logon, the logon process, and in-session performance.