Digital experience monitoring (DEM) software is used to discover, track, and optimize web-based resources and the end-user experience. These tools monitor traffic, user behavior, and a number of additional factors to help businesses understand their products’ performance and usability. DEM products integrate active, or simulated, traffic monitoring and real-user monitoring to analyze both theoretical performance and real-user experience. These tools provide analytical tools for examining and improving application and site performance. They also help businesses understand how visitors navigate through their site and discover where end-user experience appears to suffer.
There is some overlap between DEM solutions and application performance monitoring software, but performance only covers one component of the digital experience. While DEM products may have less technical analysis and logging functionality when compared to APM software, these solutions do provide additional user experience monitoring and optimization capabilities.
To qualify for inclusion in the Digital Experience Monitoring category, a product must:
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Dynatrace is a software intelligence platform purpose-built for complex enterprise cloud environments. The Dynatrace all-in-one platform goes beyond application performance monitoring (APM) to also include cloud infrastructure monitoring, artificial intelligence for IT operations (AIOps) and digital experience monitoring (DEM). Traditional approaches to monitoring were not designed for the enterprise cloud. They were built for static, monolithic applications running in data center environments. Applications running in the enterprise cloud are complex, dynamic, built on microservice architectures and running in containers, with DevOps practices driving frequent change. All these changes require a new approach that we call software intelligence. How does it work? Simply deploy the Dynatrace OneAgent on your hosts and Dynatrace will automatically detect your environment, set baselines, detect problems, tell you the business impact of those problems, and point you to the root cause. It couldn’t be easier. We designed our software intelligence platform to allow our customers to modernize and automate IT operations, develop and release higher quality software faster, and deliver superior user experiences. Dynatrace is trusted by companies around the world, including 72 of the Fortune 100.
Rigor helps businesses of all sizes enable fast and reliable digital experiences for their end users. With Rigor’s easy-to-use performance monitoring and optimization software, our customers are able to monitor their user’s experience throughout the development lifecycle, communicate trends to stakeholders, and take action to improve performance by leveraging our step-by-step optimization insights.
Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. Using Catchpoint’s synthetic monitoring, users monitor everything from development to production that affect your end-user experience. See sites, apps, and APIs in real time for the most extensive insights into your systems. Test from across geographies and networks to gain an external view of the delivery of your digital experience. With a globally-distributed monitoring infrastructure, use backbone networks, consumers ISPs, and mobile networks to understand true performance as experienced by end users. Catchpoint’s RUM allows users to gain a more accurate business-to-performance correlation. Integrated RUM and synthetic monitoring help to continuously improve service delivery. With this monitoring, users can stay ahead of performance issues and manage their customer experience proactively with smarter alerts and near-real-time data. Use Enterprise Nodes to receive a clean view of performance free of internet noise to verify or rule out issues with internal systems. Monitor performance and availability of intranet and SaaS applications used by employees, improve application and website quality by discovering issues through continuous testing.
ThousandEyes is a Digital Experience Monitoring platform that delivers visibility into the end-to-end path a website, app or service takes to get to its intended end-user. A real-time map for the always changing Internet, companies that rely on the Internet to deliver apps to customers or employees rely on ThousandEyes to make sure they can see, understand, and improve the delivery path so end users always have the best digital experience possible. With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications. Contact ThousandEyes now to see why 65+ of the Fortune 500, 125+ of the Global 2000, 6 of the 7 top US banks, 20 of the top 25 SaaS providers and so many more companies all make ThousandEyes a mission-critical part of their modern ops stack.
Nexthink is a global leader in Digital Employee Experience. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering an optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace. Learn more at www.nexthink.com.
SysTrack is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing time to resolution, tracking SLA performance, measuring the performance of rollouts, and so much more.
Customer Experience Optimization is the combination of Customer Experience Insights (CXI) for Monitoring and Digital Automation Intelligence for Testing. By combining intelligent monitoring and testing, Eggplant transforms product development to focus on what really matters to your users and your business.
Goliath Performance Monitor enables IT professionals to anticipate, troubleshoot, and prevent end user experience issues regardless of where IT workloads or users are located. It focuses on the 3 main areas most likely to cause support tickets to be opened: initiating a logon, the logon process, and in-session performance.