Best Enterprise Feedback Management Software

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. Ideally, EFM systems allow organizations to better respond to customer needs. These tools are often designed to be used by multiple users in an organization who have varying roles and permissions. EFM applications are often integrated with CRM software as well as HR management suites.

While EFM software can have significant overlap with survey software, the two categories are mutually exclusive with only some exceptions. EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM and related software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Products can only be categorized in both if they provide a tiered price offering where their basic option fits best in Survey and their more advanced options are more accurately reflected in EFM.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

  • Enable organizations to solicit feedback from customers or stakeholders
  • Trigger alerts from collected feedback to send users regular feedback
  • Assign differing permissions to each employee or department to access specific customer information
  • Enhance Survey tools’ design, content, or analysis capabilities
  • Facilitate the distribution and analysis of data
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    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey.com

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    THE EXPERIENCE MANAGEMENT PLATFORM POWERING THE WORLD'S BEST BRANDS Qualtrics helps organizations better manage experiences. The company is uniquely positioned in the market to enable enterprises and organizations of any size or complexity to continuously improve their product experiences, customer experiences, employee experiences, and brand experiences - all on a single platform. That's why Qualtrics is trusted by the world’s most forward-thinking organizations from Nike to Netflix, American

    AskNicely
    (561)4.7 out of 5
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    AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS). Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard and text analytics ca

    BirdEye
    (93)4.9 out of 5
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    BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat,

    GetFeedback
    (126)4.5 out of 5
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    Measure and improve your customer experience with beautiful, mobile-friendly surveys and powerful real-time analytics. With GetFeedback, you can build engaging, mobile-friendly online surveys in minutes. Distribute them through email, on your website, or through any customer service channel. Then translate your insights into action with real-time analytics and custom notifications. With GetFeedback, you can start getting customer insights in minutes, not weeks. Customize built-in survey templa

    UserTesting
    (33)4.7 out of 5
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    The UserTesting Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging to better empathize and understand their perspectives. Half of the world’s top 100 brands partner with UserTesting to make more informed business decisions based on customer feedback.

    Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set tri

    Wootric offers a modern approach to customer feedback management for growth. Our consultative approach helps you develop a rigorous VoC program that will deliver impact fast, and that can expand as your needs evolve. MODERN CUSTOMER LISTENING Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints. Note: All languages supp

    Reputation.com
    (57)4.5 out of 5
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    Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed i

    ReviewTrackers is the award-winning reputation management and insights platform trusted by over 50,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers specializes in aggregating and analyzing online reviews from all major review sites, and in helping multi-location businesses discover and interpret key customer insights to optimize operations, increase local SEO, and build customer loyalty. Features of the Software-as-a-Service platform include customizable review notification

    SurveyGizmo
    (70)4.3 out of 5
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    SurveyGizmo is an enterprise–level data collection platform that has been empowering informed decision making for over ten years. By combining flexible, intuitive software with a friendly, easily managed user interface, SurveyGizmo has created the perfect data tool for you and your entire team. We believe you shouldn't have to sacrifice presentation for professionalism, and with SurveyGizmo, you'll never have to. Collaborate across your entire organization by mixing and matching license plans

    SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback

    Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn. Organizations that are on a mission to delight their customers include Bose, Cisco, Citrix, Slack,

    NICE Satmetrix software, data, and expertise combine to offer unique benefits to customers as they manage their customer experience programs. Our industry leading software enables companies to collect, integrate, and analyze customer feedback data; close the loop with customers, including action management and tracking, escalation management, and comprehensive reporting; and take action and manage change, using comprehensive, configurable reporting, data delivery, and more. It is purpose-built f

    Apptentive is mobile customer engagement software that helps companies listen to, engage with, and retain their customers, it gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts, helping companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty.

    A single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and internal teams of any size.

    The digital landscape can be overwhelming. Unpredictable, ever-changing, and advancing faster than ever. So, how can you make sure your company stays ahead? We decided to come up with a solution. The idea was simple. Empower organizations to become truly customer-centric by listening to what consumers need. How? By collecting targeted, contextual feedback. We believe that by knowing exactly what customers value, you can build digital platforms that not only drive results, but outlast chang

    Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

    Vision Critical provides a cloud-based customer intelligence platform that helps companies build engaged, secure communities of customers they can use continuously, across the enterprise, for on-going, real-time feedback and insight. Sparq 3 is the engine that powers your insight community to deliver the most intuitive, user-friendly experience possible. It is a powerful customer intelligence platform that introduces the concept of Relationship Memory™.

    Survicate is an all-in-one customer feedback tool. It offers 4 solutions: - Website Feedback Surveys, - Surveys & Forms, - Mobile App Surveys, - Feedback Hub. With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, and Sal

    SmileBack is the only customer feedback platform that makes it so easy for helpdesks to capture genuine and actionable insights that improve customer retention and increase their revenue.

    CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

    iperceptions
    (25)4.3 out of 5
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    iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. We balance expertise and technology to transform customer feedback into insights that allow brands to align and execute more precisely and more quickly. iperceptions’ VoC platform collects and analyzes the feedback of real users in real situations on all touchpoints of the customer lifecycle. With an experienced team that has managed 1000s

    CallidusCloud Clicktools
    (64)4.3 out of 5
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    SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and

    SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing ch

    Grade.us is the #1 white-label review management and marketing platform for marketers, agencies and SEOs. The platform offers a suite of tools to: (1) convert happy customers into reviewers on the sites that matter; (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) capture and amplify a business's positive reviews to reach a broader audience with SEO-friendly Web and social media content. We support c

    Stella Connect captures customer feedback after every service interaction and uses the data to increase employee motivation and transform QA and training for companies like Jet and Mercedes-Benz.

    CloudCherry
    (21)4.3 out of 5
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    CloudCherry is a Customer Experience Management (CEM) platform that is changing the way organizations around the globe listen and respond to customers. CloudCherry's innovative journey-based approach, integrations and predictive analytics allows business leaders to quickly understand customer needs to proactively tackle churn, increase recommendations and productivity. With its quick deployment architecture and Customer Experience framework CloudCherry enables industry-leading response rates, re

    InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive

    Feedier knows customers aren’t inherently excited about providing feedback, which is why Feedier makes sure you give customers a unique and enjoyable experience. Through aesthetically pleasing and gamified surveys, customers can give you feedback and have an incentive by being rewarded (vouchers, discounts, prizes, etc.) on any device. All feedback will be stored in one dashboard. Here, you can monitor your KPIs with real-time insights, in-depth reports, and powerful analytics. Use those insi

    Your partner in Driving High-Value Customer Experience Programs MaritzCX is customer experience management for big business. We believe organizations need customer experience (CX) programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data, and research science, deep vertical market expertise, and managed pr

    Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Auryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.

    Chattermill is an AI-powered platform that helps companies drive customer loyalty and growth. With Chattermill you can take unstructured customer feedback from a variety of sources and generate clear and actionable insights in real time. Customer Experience employees leverage our platform to identify themes and sentiment in each piece of customer feedback with human-level accuracy. AI-based insights help track how customers feel about their experiences identifying the areas that impact customer

    Fuel Cycle
    (10)4.3 out of 5
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    Fuel Cycle is the leading market research cloud that combines both qualitative and quantitative data to power real-time business decisions. Through online communities, product exchanges, panels, and more, Fuel Cycle offers the only all-in-one market research platform for brands to connect to their customers. With Fuel Cycle, organizations can quickly act upon reliable data to help predict the future of their industry and stay one step ahead of the competition. Headquartered in Los Angeles, Fuel

    ForeSee is the driving force behind more than 2,000 of the world's most revered brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods, and other industries — that understand the powerful intersection of CX and business impact. Understanding the full voice of your customer and an increasingly complex customer journey is challenging. Point solutions result in fragmented processes and systems. Data can lead to dead-end results or insights with n

    Build better products and create better product experiences for your customers through visual feedback and its ability to articulate ideas or provide context to problems. Better experiences, faster websites, more accurate apps and happier people means more customers. Customers that will stay longer and customers that will be more likely to refer. Userback facilitates this relationship by connecting your people through feedback and collaboration. If you're an agency delivering web projects for

    Clarabridge can help you turn your customer feedback into customer happiness. Our comprehensive customer intelligence platform can help your business understand customer needs, wants, and feelings.

    Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to

    Questback is the global leader in building employee and customer loyalty through feedback. We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter - whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trus

    Confirmit Horizons is a software platform that helps businesses gather feedback from customers and employees, analyze the results, and take action to improve business processes. Confirmit Horizons lets you create and customize your surveys, deliver them to your customers or employees, and use advanced reporting tools to filter information, create tables and charts, and share important findings and business insight.

    TopBox is dedicated to addressing the needs of B2B organizations. Based on hands-on 20+ years of Waypoint Group’s B2B consultative work, TopBox was created to provide a simplified process in understanding B2B customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal imp

    Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience

    SurveyMe helps business owners minimize risk by using mobile surveys and instant rewards to gather real-time feedback from customers.

    Hyphen
    (9)4.8 out of 5
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    Hyphen is a mobile-first Employee Listening and Engagement solution that helps companies continuously listen to their people and act on critical feedback and issues faster than with any other solution. With Hyphen, you will collect quantitative *and* qualitative people opinions and feedback easily, in real-time and at scale using a combination Employee Lifecycle Surveys, dipstick Pulse Polls, and our proprietary Employee Voice module - allowing for anonymous crowd-sourced employee conversation

    Fishbowl provides deep insights to execute data-driven decisions and personalized marketing that drive brand preference and amplify guest sales and visits.

    Informizely (formerly known as Insitez) is a leader in qualitative web analytics solutions. By capturing feedback from your online visitors through non-obtrusive surveys, learn the 'why' behind user behavior. Unlock actionable insights for conversion optimization, UX research and customer profiling. Our survey panels seamlessly integrates in the style of your website through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be build with a d

    ClearlyRated is the only satisfaction survey program designed specifically to enhance your firm's reputation and help you stand out from the competition.

    QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, forms and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. Best of all, our customer support team is available 24-hrs a day to guarantee your project is a success!

    Surveypal provides an enterprise-grade online survey platform designed to seamlessly integrate into any CRM system and empower the customer experience. Customer experience management begins with getting the right software tools in place. With Surveypal, any business can leverage customer experience into better customer retention, lower operating costs, increased sales and faster growth. Surveypal makes it easy to create and send beautiful, branded surveys to measure Net Promoter Score, Voice of

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