# Best Review Management Software

## How Many Review Management Software Products Does G2 Track?

**Total Products under this Category:** 341

### Category Stats (Sep 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Pluspoint (+0.3%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Review Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,900+ Authentic Reviews
- 341+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Review Management Software
 ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697)

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com)

**Sponsored**

### Cloud Campaign

Cloud Campaign is the leading platform built specifically for agencies and SaaS businesses looking to scale their social media management offerings. As the highest rated product in its category, Cloud Campaign consistently ranks #1 in Usability and Ease of Implementation, enabling businesses to work more efficiently, increase customer spend, and improve retention—without adding headcount. The best-in-class, white-labeled platform streamlines every aspect of social media management, from AI-powered caption writing and bulk content management to automated approvals, seamless scheduling, and detailed analytics. Designed for efficiency, Cloud Campaign offers scalable pricing and exceptional US-based support. Thousands of businesses trust Cloud Campaign to simplify workflows, maximize profitability, and keep their customers engaged with our powerful, yet easy-to-use platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-09-04T15%3A56%3A18Z&secure%5Bdisplayable_resource_id%5D=234&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=234&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53353&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software&secure%5Btoken%5D=2617bbd0a1ccebbeeda5d82d1aa168a793e20d63b9c7e18bf14088a25ece2593&secure%5Burl%5D=https%3A%2F%2Fwww.cloudcampaign.com%2F&secure%5Burl_type%5D=free_trial)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,097

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Birdeye, appreciating its intuitive navigation and efficient support team.
- Users appreciate the **efficiency in managing reviews** with Birdeye, making feedback response quick and streamlined.
- Users appreciate the **efficiency in review management** offered by Birdeye, streamlining customer feedback in one platform.
- Users appreciate the **fast and responsive customer support** provided by Birdeye, enhancing their overall experience.
- Users appreciate the **centralized platform** of Birdeye, simplifying patient engagement and reputation management efficiently.

##### Cons

- Users feel the lack of **missing features** limits Birdeye's potential, wishing for more reports and integrations.
- Users notice the **need for improvement in the AI chatbot** , as it struggles with complex queries and implementation issues.
- Users find the **dashboard challenging to navigate** , especially when managing multiple locations and utilizing the search function.
- Users experience a noticeable **learning curve** with Birdeye, especially when navigating its features initially.
- Users note that Birdeye has **limited features** for review management, impacting the effectiveness of customer interactions.

#### What Are Recent G2 Reviews of Birdeye?

**["Connect with customers, grow reviews, and manage feedback with Birdeye."](https://www.g2.com/survey_responses/birdeye-review-11214173)**

**Rating:** 5.0/5.0 stars

_— Melissa F._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-11214173)

**["Perfect for Multi-Location Social Management"](https://www.g2.com/survey_responses/birdeye-review-13393528)**

**Rating:** 4.5/5.0 stars

_— Jonathan W._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13393528)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Okendo](https://www.g2.com/products/okendo/reviews)

Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 19,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage.

**Average Rating:** 4.7/5.0

**Total Reviews:** 458

#### How Do G2 Users Rate Okendo?

- **Retail:** 7.9/10 (Category avg: 8.4/10)
- **E-commerce:** 9.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Okendo?

- **Seller:** [Okendo](https://www.g2.com/sellers/okendo)
- **Company Website:** www.okendo.io
- **Year Founded:** 2016
- **HQ Location:** Sydney, Australia
- **Twitter:** @GetOkendo  
1,257 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website)  
154 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, CEO
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 68% Small, 20% Medium

#### What Do G2 Reviewers Say About Okendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Okendo's **ease of use** beneficial, making setup and integration seamless with Shopify's functionalities.
- Users commend Okendo's **exceptional customer support** , appreciating the quick responses and helpful resources throughout their experience.
- Users value the **seamless Shopify integration** of Okendo, enhancing brand flexibility and user experience effectively.
- Users appreciate Okendo's **seamless Shopify integration** , powerful segmentation, and exceptional customer service enhancing their overall experience.
- Users find the **easy setup** of Okendo extremely helpful, allowing for a quick and straightforward implementation process.

##### Cons

- Users feel the **limited customization** options in Okendo restrict design flexibility and analytical depth for better decision-making.
- Users express frustration over **missing features** in Okendo, limiting automation and user experience during multi-store management.
- Users wish Okendo's pricing were **a little cheaper** , even though they find it competitive and fair.
- Users find a **lack of customization** in Okendo, affecting their branding and overall user experience.
- Users experience **usage difficulties** with Okendo, citing a complex interface and limitations in automation and multi-store management.

#### What Are Recent G2 Reviews of Okendo?

**["Seamless Shopify Integration and Customizable Reviews with AI Summaries"](https://www.g2.com/survey_responses/okendo-review-13389905)**

**Rating:** 4.5/5.0 stars

_— Nish M._

[Read full review](https://www.g2.com/survey_responses/okendo-review-13389905)

**["Fast Review Syndication Across Markets with Truly Helpful Account Support"](https://www.g2.com/survey_responses/okendo-review-13373714)**

**Rating:** 4.5/5.0 stars

_— Kirstie C._

[Read full review](https://www.g2.com/survey_responses/okendo-review-13373714)

#### What Are G2 Users Discussing About Okendo?

- [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment

### [Klaviyo](https://www.g2.com/products/klaviyo/reviews)

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,315

#### How Do G2 Users Rate Klaviyo?

- **Retail:** 8.9/10 (Category avg: 8.4/10)
- **E-commerce:** 9.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Klaviyo?

- **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo)
- **Company Website:** www.klaviyo.com
- **Year Founded:** 2012
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @klaviyo  
22,042 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,983 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Klaviyo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Klaviyo, enabling intuitive navigation and efficient email and SMS distribution.
- Users value the **powerful automation** of Klaviyo, facilitating tailored campaigns that drive engagement and revenue effectively.
- Users find Klaviyo's **powerful automation** invaluable for creating tailored campaigns that enhance engagement and boost revenue.
- Users appreciate the **seamless integrations** of Klaviyo, enhancing campaign scheduling and connectivity with platforms like Zapier.
- Users appreciate the **easy integration** of Klaviyo with various platforms, streamlining their marketing efforts effectively.

##### Cons

- Users find Klaviyo to be **expensive** , which can be a barrier, especially for beginners.
- Users face a **steep learning curve** with Klaviyo, requiring considerable time to understand its platform effectively.
- Users find **missing features** in Klaviyo, particularly with SMS and search functions that limit functionality.
- Users find **limited features** in Klaviyo, with superficial updates and basic design options proving to be a drawback.
- Users face **limited and slow customer support** , especially on the free plan, impacting their experience significantly.

#### What Are Recent G2 Reviews of Klaviyo?

**["Klaviyo Makes Email Automation Simple, Powerful, and Reliable"](https://www.g2.com/survey_responses/klaviyo-review-12738916)**

**Rating:** 4.5/5.0 stars

_— Tejas K._

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916)

**["Makes Email Marketing Much Easier"](https://www.g2.com/survey_responses/klaviyo-review-13223904)**

**Rating:** 5.0/5.0 stars

_— Suraj J._

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-13223904)

#### What Are G2 Users Discussing About Klaviyo?

- [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments
- [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm)

### [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)

Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success.

**Average Rating:** 4.3/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Housecall Pro?

- **Retail:** 7.7/10 (Category avg: 8.4/10)
- **E-commerce:** 7.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 9.4/10 (Category avg: 10/10)

#### Who Is the Company Behind Housecall Pro?

- **Seller:** [Housecall Pro](https://www.g2.com/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980)
- **Company Website:** www.housecallpro.com
- **Year Founded:** 2013
- **HQ Location:** San Diego, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bffad0275b29a5ac186060ee8a32dfaf2d8285a6798f791212caff415cce2109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3491149%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,506 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 90% Small, 4% Medium

#### What Do G2 Reviewers Say About Housecall Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Housecall Pro, highlighting its simple setup and user-friendly features.
- Users appreciate the **easy setup** of Housecall Pro, highlighting its user-friendly nature and seamless integration.
- Users find Housecall Pro to be highly **user-friendly** , simplifying business operations and enhancing customer interactions.
- Users appreciate the **user-friendly interface** of Housecall Pro, finding it easy to set up and learn.
- Users value the **responsive customer support** of Housecall Pro, enhancing their overall experience and business efficiency.

##### Cons

- Users find **missing features** in Housecall Pro, such as insufficient customization and lack of specialized tools for industries.
- Users find Housecall Pro to be **a little expensive** , especially when adding more contractors increases overall costs significantly.
- Users express the need for **improvement** in functionality, reporting consistency, and less aggressive upselling of services.
- Users express frustration over **limited features** in Housecall Pro, desiring better customization and specialized tools for scheduling.
- Users feel that **feature limitations** hinder Housecall Pro's effectiveness, lacking customization and specialized options for diverse needs.

#### What Are Recent G2 Reviews of Housecall Pro?

**["Efficient Business Management with Stellar Support"](https://www.g2.com/survey_responses/housecall-pro-review-12050730)**

**Rating:** 5.0/5.0 stars

_— alberto E._

[Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12050730)

**["Easy-to-Use UI and Scalable Pricing for a Great CRM"](https://www.g2.com/survey_responses/housecall-pro-review-13264598)**

**Rating:** 4.0/5.0 stars

_— James S._

[Read full review](https://www.g2.com/survey_responses/housecall-pro-review-13264598)

#### What Are G2 Users Discussing About Housecall Pro?

- [How do you use Housecall pro?](https://www.g2.com/discussions/how-do-you-use-housecall-pro)
- [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) - 1 comment
- [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) - 1 comment
- [What does Housecall Pro do?](https://www.g2.com/discussions/what-does-housecall-pro-do)

### [Reputation](https://www.g2.com/products/reputation/reviews)

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,405

#### How Do G2 Users Rate Reputation?

- **Retail:** 7.3/10 (Category avg: 8.4/10)
- **E-commerce:** 7.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reputation?

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** reputation.com
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation\_Com  
10,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website)  
685 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Medium, 29% Small

#### What Do G2 Reviewers Say About Reputation?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Reputation, streamlining feedback management and making metrics easily accessible.
- Users value the **SMS review request feature** of Reputation, enhancing communication and customer feedback management effectively.
- Users value the **user-friendly interface** and insights from Reputation.com, enhancing their review management experience significantly.
- Users value the **centralized reviews** feature of Reputation, enabling efficient management across multiple platforms seamlessly.
- Users appreciate the **centralized management** of reviews and surveys, enhancing efficiency and ease of use.

##### Cons

- Users note **improvement needed** in report customization and integration processes, highlighting issues with review discrepancies and support.
- Users report issues with **survey email bounces** and lack of clarity in metrics affecting their feedback collection.
- Users are frustrated by the **inability to resend survey emails** after correcting addresses, hindering effective feedback collection.
- Users find the **missing features** in Reputation limit its effectiveness, especially regarding social media management and customization.
- Users find the **scoring issues** frustrating, citing unclear calculations and the impact of review request timing on scores.

#### What Are Recent G2 Reviews of Reputation?

**["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)**

**Rating:** 4.0/5.0 stars

_— Giovanni A._

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

**["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)**

**Rating:** 4.0/5.0 stars

_— Danny M._

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### [Feefo](https://www.g2.com/products/feefo/reviews)

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

**Average Rating:** 4.6/5.0

**Total Reviews:** 155

#### How Do G2 Users Rate Feefo?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Feefo?

- **Seller:** [Feefo](https://www.g2.com/sellers/feefo)
- **Company Website:** www.feefo.com
- **Year Founded:** 2010
- **HQ Location:** Petersfield, United Kingdom
- **Twitter:** @Feefo\_Official  
6,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Managing Director
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 50% Small, 37% Medium

#### What Do G2 Reviewers Say About Feefo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive and thorough customer support** from Feefo, enhancing their experience and satisfaction.
- Users find Feefo to be extremely **easy to use** , enhancing their ability to gather and analyze feedback effortlessly.
- Users appreciate the **helpful support** from Feefo's team, enhancing their experience with attentive assistance and effective tools.
- Users find Feefo **easy to use** , appreciating its intuitive setup and smooth daily operation for gathering feedback.
- Users find the Feefo team **very helpful** , proactive, and attentive, making collaboration a pleasant experience.

##### Cons

- Users note the **missing features** in Feefo, such as limited customizability and lack of support for analytics.
- Users note the **poor reporting** capabilities, although recent improvements have made progress in this area.
- Users find the **AI review writer tedious and lacking functionality** , highlighting the need for improvement and better support.
- Users find the **limited customization** options for review request emails and forms restrict their branding flexibility.
- Users desire **more customizable features** in Feefo, wishing for better flexibility and trial options to assess value.

#### What Are Recent G2 Reviews of Feefo?

**["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)**

**Rating:** 5.0/5.0 stars

_— Maeve M._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11505585)

**["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11509342)

#### What Are G2 Users Discussing About Feefo?

- [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment

### [Yotpo](https://www.g2.com/products/yotpo/reviews)

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

**Average Rating:** 4.3/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Yotpo?

- **Retail:** 7.7/10 (Category avg: 8.4/10)
- **E-commerce:** 8.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Yotpo?

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo  
19,212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website)  
784 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Yotpo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Yotpo, making integration and customer communication straightforward and efficient.
- Users value the **excellent customer support** from Yotpo, enhancing their marketing efforts and service experiences.
- Users commend Yotpo for their **exceptional service and support** , enhancing marketing efforts and fostering growth.
- Users appreciate the **seamless integration** of loyalty, reviews, and SMS, enhancing their overall experience with Yotpo.
- Users appreciate Yotpo for its **effective review management** that seamlessly integrates loyalty and SMS features for valuable feedback.

##### Cons

- Users find Yotpo's pricing **expensive** , not justified by the limited and unreliable features it offers.
- Users express frustration over **missing features** , previously available in other platforms, leading to disappointment with Yotpo.
- Users criticize Yotpo for its **limited features** and outdated functionality, leading to frequent frustrations and inefficiencies.
- Users find Yotpo's **limited functionality** frustrating, citing chaotic features and unreliable reports that complicate usage.
- Users are frustrated with **feature limitations** in Yotpo, highlighting unreliable reports and a confusing user interface.

#### What Are Recent G2 Reviews of Yotpo?

**["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

**["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)**

**Rating:** 5.0/5.0 stars

_— Brittaney F._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### [Experience.com](https://www.g2.com/products/experience-com/reviews)

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 399

#### How Do G2 Users Rate Experience.com?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Experience.com?

- **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com)
- **Company Website:** experience.com
- **Year Founded:** 2015
- **HQ Location:** San Ramon, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Branch Manager, Loan Officer
- **Top Industries:** Financial Services, Real Estate
- **Company Size:** 40% Medium, 33% Small

#### What Do G2 Reviewers Say About Experience.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Experience.com, enjoying seamless setup and accessible, user-friendly features.
- Users highly value the **exceptional customer support** from Experience.com, ensuring timely and professional assistance whenever needed.
- Users appreciate the **easy-to-use interface** of Experience.com, enhancing their ability to manage and analyze customer reviews.
- Users appreciate the **seamless review management** of Experience.com, enhancing client engagement and operational efficiency effortlessly.
- Users value the **real customer experiences** on Experience.com, enhancing marketing strategies and building confidence in their business.

##### Cons

- Users find **linking issues** burdensome, preferring direct posting on other review sites for convenience.
- Users often face **connection issues** with Experience.com, finding account linking and reconnections cumbersome.
- Users experience **integration issues** with Experience.com, especially regarding social media linking and options for loan officers.
- Users find the **social media integration confusing** and are frustrated by the need for a business account.
- Users face **improvement needs** with Experience.com, citing connection issues, excessive review prompts, and outdated survey questions.

#### What Are Recent G2 Reviews of Experience.com?

**["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)**

**Rating:** 4.5/5.0 stars

_— Hans B._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130)

**["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)**

**Rating:** 5.0/5.0 stars

_— Jo Anne (Joey) F._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139)

#### What Are G2 Users Discussing About Experience.com?

- [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment

### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

**Average Rating:** 4.9/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate ReputationStacker?

- **Retail:** 10.0/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.6/10 (Category avg: 10/10)

#### Who Is the Company Behind ReputationStacker?

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Consumer Services, Hospital & Health Care
- **Company Size:** 53% Small, 34% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReputationStacker to be **simple and easy to use** , enabling effortless integration and effective review collection.
- Users value the **ease of use** of ReputationStacker, finding it simplifies online reputation management effortlessly.
- Users praise the **automation of review collection** by ReputationStacker, enhancing their online reputation management effortlessly.
- Users love the **automation** of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
- Users appreciate the **easy setup** of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.

##### Cons

- Users experience **connection issues** with ReputationStacker, but appreciate the strong onboarding support provided.
- Users find the **difficult learning** curve in combining filters frustrating, wishing for better documentation and guidance.
- Users find the **costly extra charges** for exceeding the text message limit frustrating and inconvenient.
- Users find **filtering options confusing** when multiple criteria are combined, highlighting a need for better documentation.
- Users appreciate the **filtering limitations** of ReputationStacker, expressing a need for better guidance on combining multiple options.

#### What Are Recent G2 Reviews of ReputationStacker?

**["All-in-One Reputation and Patient Experience Management Made Easy"](https://www.g2.com/survey_responses/reputationstacker-review-13401133)**

**Rating:** 5.0/5.0 stars

_— Carla M._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13401133)

**["Outstanding Support and a Truly Full Multi-Location Reputation Management Suite"](https://www.g2.com/survey_responses/reputationstacker-review-13395813)**

**Rating:** 5.0/5.0 stars

_— Alison B._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13395813)

#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### [Pluspoint](https://www.g2.com/products/pluspoint/reviews)

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate Pluspoint?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Pluspoint?

- **Seller:** [Pluspoint](https://www.g2.com/sellers/pluspoint)
- **Year Founded:** 2021
- **HQ Location:** Miami, US
- **Twitter:** @trypluspoint  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fff77f27f668467a932ed451875aaff14ee2ca0aa6e0c27a79c3c4b8fff83ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrypluspoint%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 57% Small, 41% Medium

#### What Do G2 Reviewers Say About Pluspoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of Pluspoint, simplifying their online interactions and improving satisfaction effortlessly.
- Users value the **seamless client interaction** enabled by Pluspoint, enhancing efficiency and communication on the go.
- Users find Pluspoint's **ease of use** remarkable, allowing seamless management of online interactions and improved efficiency.
- Users value the **AI integration** in Pluspoint, streamlining online interactions and saving time on repetitive tasks.
- Users value Pluspoint's **AI technology** for automating tasks, enhancing efficiency, and streamlining online interaction management.

##### Cons

- Users wish for **enhanced chat functionality** within Pluspoint, as it lacks comprehensive features for effective communication.
- Users find the **inadequate reporting** features limiting, struggling to obtain customized insights for their departments.
- Users find the **limited customization** of Pluspoint's reporting features restricts their ability to obtain specific insights for departments.
- Users desire more integrated features, such as accepting **phone calls within the platform** , to enhance their experience.
- Users find the **missing features** on the mobile app inconvenient, limiting the overall utility of Pluspoint.

#### What Are Recent G2 Reviews of Pluspoint?

**["Surveys turned into how we decide what to build next"](https://www.g2.com/survey_responses/pluspoint-review-13356202)**

**Rating:** 5.0/5.0 stars

_— Bohdan S._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13356202)

**["Helps to optimize my marketing admin: socials, local listings, GEO"](https://www.g2.com/survey_responses/pluspoint-review-13373983)**

**Rating:** 5.0/5.0 stars

_— Liliia S._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13373983)

### [SingleInterface](https://www.g2.com/products/singleinterface/reviews)

SingleInterface is an AI-powered growth platform specifically designed for multi-location enterprises, enabling each store, branch, outlet, and distributed location to enhance its visibility across various digital discovery channels, including Google Search, Maps, and AI-driven answers. This comprehensive solution addresses the unique challenges faced by businesses with numerous locations, providing a centralized system that empowers marketing and operations teams to monitor and optimize performance across thousands of sites. The platform caters to enterprises that require a robust framework for managing their digital presence and customer interactions at scale. By offering tools to maintain accurate location information, improve local search visibility, and create tailored location-specific pages, SingleInterface ensures that brands can effectively engage with their target audience. Additionally, the platform facilitates the management of customer reviews, analysis of customer calls, and insights into local competitors, allowing businesses to run hyperlocal campaigns that resonate with their communities. One of the standout features of SingleInterface is its ability to connect various elements of a brand's digital presence, including customer interactions, competitive intelligence, and local demand. This integration enables enterprises to gain a deeper understanding of their performance across different locations. By identifying why certain locations are thriving while others may be struggling, businesses can pinpoint areas that require attention and determine the most effective actions to take. This level of insight is crucial for optimizing marketing strategies and ensuring that each location receives the support it needs to succeed. For enterprises with extensive physical networks, SingleInterface provides a means of central control without adopting a one-size-fits-all approach. The platform allows teams to manage their operations efficiently while equipping each location with the intelligence and actionable insights necessary for growth. By leveraging the power of AI and data analytics, SingleInterface empowers brands to make informed decisions that drive performance and enhance their overall market presence. In summary, SingleInterface stands out as a vital tool for multi-location enterprises looking to navigate the complexities of digital marketing and customer engagement. With its comprehensive suite of features, the platform not only streamlines operations but also fosters a deeper connection between brands and their local markets, ultimately driving growth and success across all locations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate SingleInterface?

- **Retail:** 9.0/10 (Category avg: 8.4/10)
- **E-commerce:** 8.7/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.8/10 (Category avg: 10/10)

#### Who Is the Company Behind SingleInterface?

- **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface)
- **Company Website:** www.singleinterface.com
- **Year Founded:** 2014
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3bf92e569ba95ab9233d6579ee580a78cc412d9fa210bb6e87bb25cd8ad6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsingleinterface%2F&secure%5Burl_type%5D=linkedin_company_website)  
322 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Financial Services, Retail
- **Company Size:** 61% Large, 30% Medium

#### What Do G2 Reviewers Say About SingleInterface?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from SingleInterface, enhancing their onboarding and overall experience effortlessly.
- Users appreciate how Single Interface provides **helpful customer support** , enhancing their experience and simplifying management tasks.
- Users find SingleInterface to be **incredibly easy to use** , streamlining their management tasks effectively and efficiently.
- Users value the **efficiency** of SingleInterface, simplifying local marketing and enhancing performance tracking seamlessly.
- Users appreciate the **excellent user experience** of SingleInterface, noting its smoothness and user-friendly design.

##### Cons

- Users experience frustrating **delays** in critical ticket handling, impacting overall service efficiency and satisfaction.
- Users experience **slow performance** during peak traffic, impacting responsiveness and efficiency at times.
- Users experience **slow loading** times, especially during peak traffic, affecting efficiency and responsiveness in using SingleInterface.
- Users find that **time issues** significantly hinder their experience, particularly with ticket turnaround and SIS store registration.
- Users identify a need for **improvement in the onboarding process and dashboard interface** to enhance usability and efficiency.

#### What Are Recent G2 Reviews of SingleInterface?

**["Interactive, Easy-to-Navigate Dashboard"](https://www.g2.com/survey_responses/singleinterface-review-13393602)**

**Rating:** 5.0/5.0 stars

_— Smart C._

[Read full review](https://www.g2.com/survey_responses/singleinterface-review-13393602)

**["Invaluable partnership of 3+ years"](https://www.g2.com/survey_responses/singleinterface-review-13340233)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/singleinterface-review-13340233)

### [Reviews.io](https://www.g2.com/products/reviews-io/reviews)

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

**Average Rating:** 4.8/5.0

**Total Reviews:** 648

#### How Do G2 Users Rate Reviews.io?

- **Retail:** 8.6/10 (Category avg: 8.4/10)
- **E-commerce:** 9.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reviews.io?

- **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io)
- **Year Founded:** 2022
- **HQ Location:** Boston, MA
- **Twitter:** @clearer\_io  
169 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Reviews.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** provided by Reviews.io, appreciating quick responses and helpful assistance.
- Users appreciate the **responsive customer support** of Reviews.io, which is quick, professional, and genuinely helpful.
- Users find Reviews.io to be **exceptionally easy to use** , benefiting from great support and intuitive navigation.
- Users commend the **exceptional helpfulness of the team** , noting their prompt support and dedication to customer satisfaction.
- Users value the **easy integrations** with various platforms, enhancing feedback collection and boosting confidence in conversions.

##### Cons

- Users find the service **quite expensive** for basic functionality compared to the value offered.
- Users experience a **difficult setup** , facing challenges with advanced features and customization options on Reviews.io.
- Users experience **poor customer support** with unresponsive live chat, difficult AI access, and subpar issue resolution.
- Users find the **difficult navigation** within Reviews.io complicates their experience and hinders usability.
- Users note **integration issues** with Reviews.io, particularly finding the Klaviyo widgets somewhat limited.

#### What Are Recent G2 Reviews of Reviews.io?

**["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)**

**Rating:** 4.5/5.0 stars

_— Paul S._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916)

**["Excellent Customer Service and Seamless Google Reviews Integration"](https://www.g2.com/survey_responses/reviews-io-review-13334425)**

**Rating:** 4.5/5.0 stars

_— Holger D._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-13334425)

### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.

**Average Rating:** 4.2/5.0

**Total Reviews:** 793

#### How Do G2 Users Rate Bazaarvoice?

- **Retail:** 7.9/10 (Category avg: 8.4/10)
- **E-commerce:** 7.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Bazaarvoice?

- **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice)
- **Company Website:** www.bazaarvoice.com
- **Year Founded:** 2005
- **HQ Location:** Austin, Texas
- **Twitter:** @Bazaarvoice  
19,148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,711 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 40% Medium, 38% Small

#### What Do G2 Reviewers Say About Bazaarvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Bazaarvoice, ensuring a smooth experience and quick assistance for any issues.
- Users admire the **extensive retail syndication network** of Bazaarvoice, enhancing product visibility and building consumer confidence.
- Users find Bazaarvoice exceptionally **easy to implement and use** , enhancing their ratings and reviews experience seamlessly.
- Users love the **easy implementation** of Bazaarvoice, appreciating quick integration and fantastic support throughout the process.
- Users enjoy the **seamless visibility growth** from syndicating reviews across multiple platforms, enhancing product exposure significantly.

##### Cons

- Users find that the **difficult learning curve** hampers usability, requiring extra time and customization to navigate effectively.
- Users highlight the **high costs and rigid contracts** of Bazaarvoice, causing frustration and disappointment in their experience.
- Users find **insufficient information** in notifications and support, complicating task completion and reducing effectiveness.
- Users express frustration with Bazaarvoice's **poor customer service and rigid contract policies** , recommending alternatives for better vendor experiences.
- Users report **poor customer support** from Bazaarvoice, citing slow responses and inflexibility in contracts as key frustrations.

#### What Are Recent G2 Reviews of Bazaarvoice?

**["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)**

**Rating:** 5.0/5.0 stars

_— Gary S._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)

**["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)**

**Rating:** 5.0/5.0 stars

_— Alice P._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)

#### What Are G2 Users Discussing About Bazaarvoice?

- [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments
- [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for)

### [Trustpilot](https://www.g2.com/products/trustpilot/reviews)

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

**Average Rating:** 3.4/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Trustpilot?

- **Retail:** 6.3/10 (Category avg: 8.4/10)
- **E-commerce:** 6.6/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 6.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Trustpilot?

- **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot)
- **Year Founded:** 2007
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Trustpilot to be a **user-friendly platform** , making it easy to navigate and access reviews quickly.
- Users value Trustpilot's **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making confidence.
- Users commend the **easy setup** of Trustpilot, allowing for quick integration and efficient feedback management.
- Users find Trustpilot to be a **user-friendly platform** for reading and submitting reviews quickly and easily.
- Users value Trustpilot's **automation features** , making feedback integration effortless and improving overall project workflow efficiency.

##### Cons

- Users experience **poor customer support** with Trustpilot, facing stress from vague policies and inadequate communication during review moderation.
- Users express frustration with Trustpilot's **review issues** , citing aggressive moderation and poor communication as significant stressors.
- Users express frustration over **review manipulation** , feeling stressed by aggressive moderation and lack of control over feedback.
- Users find Trustpilot's pricing to be **excessively high** , particularly for basic features and limited review invites.
- Users face significant **billing issues** with Trustpilot, including unexpected price hikes and rigid contract terms without clear communication.

#### What Are Recent G2 Reviews of Trustpilot?

**["Easy way to find trustworthy customer feedback"](https://www.g2.com/survey_responses/trustpilot-review-13220019)**

**Rating:** 5.0/5.0 stars

_— Abe A._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-13220019)

**["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034)

#### What Are G2 Users Discussing About Trustpilot?

- [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote

### [Videowise](https://www.g2.com/products/videowise/reviews)

Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own.

**Average Rating:** 4.8/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate Videowise?

- **Retail:** 9.4/10 (Category avg: 8.4/10)
- **E-commerce:** 9.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10)

#### Who Is the Company Behind Videowise?

- **Seller:** [Videowise](https://www.g2.com/sellers/videowise)
- **Company Website:** videowise.com
- **Year Founded:** 2021
- **HQ Location:** Dover, DE
- **Twitter:** @VideoWiseHQ  
921 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e6f9adbaa143458db718500f087d22746d24618d4612e22c500d42b0daffe7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideowisehq%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Videowise?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **outstanding customer support** from the Videowise team, making implementation and questions easy to manage.
- Users praise the **helpfulness of the support team** , enjoying their responsiveness and collaboration throughout the setup process.
- Users find Videowise's **ease of use** exceptional, facilitating quick navigation and efficient video integration on websites.
- Users commend the **responsive customer support** of Videowise, enhancing collaboration and improving overall experience significantly.
- Users love the **seamless integration** of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly.

##### Cons

- Users find the **complexity of features** in Videowise challenging, especially with an overwhelming library for content management.
- Users find the **pricing prohibitive** , making it difficult for some clients to use Videowise effectively.
- Users desire more **advanced customization options** in Videowise to better match their branding needs.
- Users feel that the **limited features** of Videowise do not fully meet their needs for video organization.
- Users find Videowise to be **not user-friendly** , feeling it can be clunky and difficult to visualize changes before going live.

#### What Are Recent G2 Reviews of Videowise?

**["Videowise: Stellar onboarding and easy imports turn existing videos into value"](https://www.g2.com/survey_responses/videowise-review-13047688)**

**Rating:** 5.0/5.0 stars

_— Katie C._

[Read full review](https://www.g2.com/survey_responses/videowise-review-13047688)

**["Easy-to-Use UI, Competitive Pricing, and Great Onboarding"](https://www.g2.com/survey_responses/videowise-review-13330486)**

**Rating:** 4.5/5.0 stars

_— Janell ._

[Read full review](https://www.g2.com/survey_responses/videowise-review-13330486)

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[Browse Review Management Themes](/categories/review-management-software/themes)

 ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu")
SS

Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)

Updated April 10, 2026

Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback.

### Core Capabilities of Review Management Software

To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must:

- Collect and capture feedback on e-commerce websites through reviews
- Be applicable for both product and service reviews
- Moderate, manage, and analyze reviews
- Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website
- Optimize for desktop, mobile, or tablet use

### Common Use Cases for Review Management Software

E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include:

- Collecting post-purchase reviews via automated email follow-ups or on-site prompts
- Moderating and responding to customer reviews to demonstrate responsiveness and build trust
- Analyzing review data to identify product or service improvement opportunities

### How Review Management Software Differs from Other Tools

Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement.

### Insights from G2 on Review Management Software

Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65a093b5c31b918028ba6b966e97fb10/okendo.png "Product Avatar Image")](https://www.g2.com/products/okendo/reviews)[Okendo](https://www.g2.com/products/okendo/reviews)[4.7/5(458)](https://www.g2.com/products/okendo/reviews) | Shopify review collection with Klaviyo automation | "Seamless Shopify Integration and Customizable Reviews with AI Summaries" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image")](https://www.g2.com/products/klaviyo/reviews)[Klaviyo](https://www.g2.com/products/klaviyo/reviews)[4.6/5(1,361)](https://www.g2.com/products/klaviyo/reviews) | Post-purchase review collection inside email flows | "Klaviyo Makes Email Automation Simple, Powerful, and Reliable" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image")](https://www.g2.com/products/housecall-pro/reviews)[Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)[4.3/5(205)](https://www.g2.com/products/housecall-pro/reviews) | Post-job review collection with automated invoicing | "Efficient Business Management with Stellar Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Multi-location review aggregation with centralized response workflows | "Visually pleasing & streamlined process. No complaints" |
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| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b04d863662684f874f87be341b22a633/yotpo.png "Product Avatar Image")](https://www.g2.com/products/yotpo/reviews)[Yotpo](https://www.g2.com/products/yotpo/reviews)[4.3/5(265)](https://www.g2.com/products/yotpo/reviews) | Shopify review automation with loyalty integration | "Yopto is an essential tool for sales websites." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(400)](https://www.g2.com/products/experience-com/reviews) | Automated review collection with social syndication | "Effortless Survey Responses with Helpful AI Follow-Ups" |

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