Best IT Alerting Software

How Many IT Alerting Software Products Does G2 Track?

Total Products under this Category: 130

Category Stats (Oct 2026)

  • Average Rating: 4.55/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Oh Dear (+0.21%) - Among all products in this category, Oh Dear recorded the largest rating increase compared to last month

Last updated: October 19, 2026

How Does G2 Rank IT Alerting Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 15,100+ Authentic Reviews
  • 130+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Alerting Software

G2 Grid® for IT Alerting Software plotting products by satisfaction and market presence

Highlighted products: Site24x7, xMatters, Datadog, PagerDuty, UptimeRobot, IBM Instana, Uptime.com, and Xurrent IMR.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-alerting/grids.json?focus%5B%5D=site24x7&focus%5B%5D=xmatters&focus%5B%5D=datadog&focus%5B%5D=pagerduty&focus%5B%5D=uptimerobot&focus%5B%5D=ibm-instana&focus%5B%5D=uptime-com&focus%5B%5D=xurrent-imr)

Site24x7

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.

Average Rating: 4.6/5.0

Total Reviews: 469

How Do G2 Users Rate Site24x7?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Quality of Support: 8.7/10 (Category avg: 9.0/10)
  • Ease of Use: 8.8/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Site24x7?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 46% Medium, 41% Small

What Do G2 Reviewers Say About Site24x7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Site24x7, making implementation and daily operations smooth and efficient.
  • Users appreciate the single pane of glass visibility in Site24x7, enhancing efficiency and monitoring flexibility.
  • Users appreciate the real-time monitoring capabilities of Site24x7, providing comprehensive oversight for networks and infrastructure.
  • Users value the extensive monitoring features of Site24x7, enabling efficient oversight of multiple resources from one interface.
  • Users enjoy the extensive visibility of Site24x7, appreciating its ease of setup and efficient monitoring capabilities.
Cons
  • Users face missing alerts and limited interface visibility, hindering their ability to monitor system efficiency effectively.
  • Users find the complexity of tool integration and plan options overwhelming, preferring a simplified default view.
  • Users find the pricing overwhelming and feel it could be more flexible for smaller businesses or startups.
  • Users find the learning curve for advanced features of Site24x7 challenging, impacting effective usage of the platform.
  • Users find the UI lacking modernity, making it difficult to adopt and navigate smoothly.

What Are Recent G2 Reviews of Site24x7?

What Are G2 Users Discussing About Site24x7?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 775

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Quality of Support: 9.1/10 (Category avg: 9.0/10)
  • Ease of Use: 8.9/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Large, 28% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users praise the efficient alerting system of xMatters, which automates urgent communications and ensures timely responses.
  • Users appreciate the ease of use of xMatters, praising its automation and simple setup for effective incident management.
  • Users value the reliable alert management of xMatters, enhancing communication and reducing chaos during critical incidents.
  • Users highlight the time-saving automation of escalation chains, enhancing incident management and response efficiency.
  • Users value the efficient notifications from xMatters, enhancing communication and response during incidents seamlessly.
Cons
  • Users find the complexity of setup and learning curves challenging, particularly for workflows and scheduling features.
  • Users find the learning curve steep for xMatters, requiring time and training to navigate its complex interface.
  • Users find the alert dependencies need improvement, as they can lead to unnecessary disruptions during incident management.
  • Users find the complex setup of xMatters time-consuming and frustrating, impacting overall user satisfaction.
  • Users find the difficult setup of xMatters complicated, especially for teams lacking technical expertise.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

Average Rating: 4.4/5.0

Total Reviews: 729

How Do G2 Users Rate Datadog?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 9.0/10)
  • Ease of Use: 8.2/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Datadog?

  • Seller: Datadog
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York
  • Twitter: @datadoghq
    51,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10,780 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 46% Medium, 34% Large

What Do G2 Reviewers Say About Datadog?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Datadog, enjoying intuitive dashboard creation and straightforward implementation.
  • Users appreciate the intuitive monitoring features of Datadog, enabling easy integration and insightful data analysis.
  • Users value the real-time monitoring capabilities of Datadog, enhancing oversight across various applications and infrastructures.
  • Users appreciate the user-friendly interface and robust integration capabilities of Datadog for effective monitoring.
  • Users value the intuitive dashboard creation in Datadog, which enhances monitoring and analysis efficiency.
Cons
  • Users find Datadog's pricing to be expensive, suggesting it should be more affordable given its features.
  • Users find the steep learning curve challenging, especially with rapidly evolving features and required knowledge.
  • Users find pricing issues with Datadog, citing rapidly escalating costs and high subscription fees as concerns.
  • Users find the costs to be unpredictable and excessively high, especially with data storage and additional features.
  • Users find learning difficulty in Datadog, noting that new users may require training to understand its complexities.

What Are Recent G2 Reviews of Datadog?

What Are G2 Users Discussing About Datadog?

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PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 957

How Do G2 Users Rate PagerDuty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Quality of Support: 8.9/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complex UI of PagerDuty daunting and feel it complicates navigation for new users.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

IBM Instana

IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.

Average Rating: 4.4/5.0

Total Reviews: 470

How Do G2 Users Rate IBM Instana?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.6/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind IBM Instana?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, System Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 40% Medium, 36% Large

What Do G2 Reviewers Say About IBM Instana?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of IBM Instana, which simplifies app tracking and enhances performance analysis.
  • Users value the fast and comprehensive monitoring capabilities of IBM Instana, ensuring robust protection across all environments.
  • Users value the real-time monitoring of IBM Instana, appreciating its ease of use and robust dashboard features.
  • Users value the fast and effective monitoring capabilities of IBM Instana, ensuring comprehensive system protection and anomaly detection.
  • Users highlight the effortless setup of IBM Instana, enabling seamless monitoring of complex applications without manual configuration.
Cons
  • Users express that the pricing can accumulate quickly as their environments grow, making it a significant concern.
  • Users find the user interface complex, leading to a steeper learning curve and affecting overall usability.
  • Users find the learning curve challenging, particularly for new team members navigating the complex interface and features.
  • Users find the difficult learning curve of IBM Instana challenging, hindering quick adaptation and efficient use of the tool.
  • Many users find the pricing structure of IBM Instana to be expensive, particularly for smaller teams and startups.

What Are Recent G2 Reviews of IBM Instana?

What Are G2 Users Discussing About IBM Instana?

UptimeRobot

The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime.

Average Rating: 4.7/5.0

Total Reviews: 326

How Do G2 Users Rate UptimeRobot?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 9.0/10)
  • Ease of Use: 9.6/10 (Category avg: 8.9/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind UptimeRobot?

  • Seller: Uptime Robot
  • Year Founded: 2010
  • HQ Location: Sliema, Malta
  • Twitter: @uptimerobot
    17,426 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, CTO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 72% Small, 18% Medium

What Do G2 Reviewers Say About UptimeRobot?

AI-generated summary from verified user reviews

Pros
  • Users value the immediate notifications from UptimeRobot, enhancing their response time and overall customer service experience.
  • Users love the easy setup of UptimeRobot, enabling quick monitoring without any complicated installations.
  • Users value the real-time monitoring of UptimeRobot, appreciating prompt notifications and user-friendly setup.
  • Users find UptimeRobot to be extremely easy to set up and use, providing timely notifications and a clean interface.
  • Users praise the reliability of UptimeRobot, ensuring proactive monitoring and instant alerts for seamless application performance.
Cons
  • Users are frustrated with inadequate notifications, receiving excessive emails and experiencing delays in alerting system status.
  • Users feel the free plan limitations restrict monitoring capabilities and options compared to competitors, impacting overall satisfaction.
  • Users find the pricing of UptimeRobot expensive, especially with limited free tier and additional costs for notifications.
  • Users are frustrated by the poor UI of UptimeRobot, which complicates navigation and overall user experience.
  • Users find UptimeRobot's limited monitoring capabilities frustrating, especially for internal network parameters and complex needs.

What Are Recent G2 Reviews of UptimeRobot?

What Are G2 Users Discussing About UptimeRobot?

Uptime.com

Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards.

Average Rating: 4.6/5.0

Total Reviews: 403

How Do G2 Users Rate Uptime.com?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 9.0/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Uptime.com?

  • Seller: Uptime.com
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Longboat Key, Florida
  • Twitter: @UptimeDotCom
    1,244 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CTO, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 40% Medium, 38% Small

What Do G2 Reviewers Say About Uptime.com?

AI-generated summary from verified user reviews

Pros
  • Users find Uptime.com to have a user-friendly interface, making integration and setup effortless and efficient.
  • Users value the easy setup of Uptime.com, allowing quick onboarding and effective monitoring without technical hurdles.
  • Users value the reliable and timely notifications from Uptime.com, enhancing operational efficiency and responsiveness.
  • Users value the real-time monitoring capabilities of Uptime.com, ensuring system health and timely notifications for connectivity issues.
  • Users appreciate the real-time monitoring features of Uptime.com, ensuring optimal performance of their systems effectively.
Cons
  • Users find the complex configuration process cumbersome, impacting efficiency and overall user satisfaction.
  • Users feel that Uptime.com can be too expensive for small businesses, making budgeting a challenge.
  • Users report significant notification issues with Uptime.com, including false alerts and limited customization options affecting efficiency.
  • Users face challenges with inadequate notifications, as alerts can be inaccurate and lack flexibility, disrupting workflows.
  • Users experience a challenging learning curve with Uptime.com, particularly for advanced features, though tutorials aid the process.

What Are Recent G2 Reviews of Uptime.com?

What Are G2 Users Discussing About Uptime.com?

Xurrent IMR

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Average Rating: 4.5/5.0

Total Reviews: 200

How Do G2 Users Rate Xurrent IMR?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 8.9/10 (Category avg: 8.9/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Xurrent IMR?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, SDE
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 28% Small

What Do G2 Reviewers Say About Xurrent IMR?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Xurrent IMR, noting its simple implementation and user-friendly interface.
  • Users appreciate the easy handling of alerts in Xurrent IMR, enhancing notification management and communication seamlessly.
  • Users value the seamless integrations Xurrent IMR offers, enhancing their systems and improving overall efficiency.
  • Users praise the quick and helpful customer support of Xurrent IMR, enhancing their overall experience significantly.
  • Users love the smooth and intuitive UI of Xurrent IMR, making it easy for beginners to navigate.
Cons
  • Users find the missing features in Xurrent IMR limit its functionality and hinder effective incident management.
  • Users often face notification issues with Xurrent IMR, leading to missed updates and confusion during on-call swaps.
  • Users face scheduling issues with Xurrent IMR due to non-intuitive UI and complicated access for team collaboration.
  • Users find the learning curve steep for Zenduty, especially those new to incident management and its terminology.
  • Users note feature issues with Xurrent IMR, including navigation challenges and the need for enhanced automation and reporting.

What Are Recent G2 Reviews of Xurrent IMR?

What Are G2 Users Discussing About Xurrent IMR?

Coralogix

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701.

Average Rating: 4.5/5.0

Total Reviews: 419

How Do G2 Users Rate Coralogix?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 9.0/10)
  • Ease of Use: 8.8/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Coralogix?

  • Seller: Coralogix
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @Coralogix
    4,102 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    609 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 32% Large

What Do G2 Reviewers Say About Coralogix?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Coralogix, highlighting its simple setup and efficient integrations.
  • Users value the integration of logs, metrics, and alerts, enhancing efficiency in root-cause analysis and monitoring.
  • Users commend the exceptional customer support of Coralogix, ensuring quick resolutions and a smooth experience.
  • Users value the real-time monitoring of Coralogix, enhancing their understanding of user behavior and improving incident response.
  • Users value the intuitive user interface of Coralogix, appreciating its ease of log searching and export functionality.
Cons
  • Users find that the learning curve is steep for beginners, making navigation and understanding features challenging.
  • Users find the missing feature for downloading log results a significant limitation in Coralogix's functionality.
  • Users find the difficult learning curve of Coralogix challenging, especially for beginners navigating complex options.
  • Users experience slow performance with Coralogix, leading to frustration due to delayed log fetching and UI loading.
  • Users find the learning difficulty of Coralogix challenging, especially when navigating advanced features and the overwhelming UI.

What Are Recent G2 Reviews of Coralogix?

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

Average Rating: 4.4/5.0

Total Reviews: 569

How Do G2 Users Rate New Relic?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.6/10 (Category avg: 9.0/10)
  • Ease of Use: 8.4/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind New Relic?

  • Seller: New Relic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @newrelic
    65,727 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,093 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 30% Large

What Do G2 Reviewers Say About New Relic?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use interface of New Relic, making navigation and analysis seamless.
  • Users value the real-time monitoring in New Relic, benefiting from immediate insights and customizable dashboards.
  • Users appreciate the real-time monitoring capabilities of New Relic, enabling proactive issue detection and resolution.
  • Users value the real-time performance insights from New Relic, enabling proactive issue detection and improved user experience.
  • Users appreciate the advanced analytics of New Relic, benefitting from customizable dashboards and real-time performance insights.
Cons
  • Users find New Relic to be expensive, particularly for smaller teams and high data volume demands.
  • Users feel that pricing issues make New Relic expensive for smaller teams, especially with scaling data volumes.
  • Users find the steep learning curve of New Relic challenging, especially when mastering its advanced features and UI.
  • Users find the complexity of New Relic's interface and setup to be overwhelming and difficult to navigate.
  • Users find the difficult learning curve of New Relic challenging, especially for newcomers navigating its extensive features.

What Are Recent G2 Reviews of New Relic?

What Are G2 Users Discussing About New Relic?

Jira Service Management

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Average Rating: 4.3/5.0

Total Reviews: 961

How Do G2 Users Rate Jira Service Management?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 9.0/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Jira Service Management?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find Jira Service Management's ease of use enhances collaboration and streamlines workflows across departments.
  • Users value the seamless integration with Jira Software and Confluence, enhancing collaboration across teams effectively.
  • Users value the built-in automation in Jira Service Management, as it significantly reduces manual work and improves efficiency.
  • Users value the user-friendly ticket management of Jira Service Management, enabling efficient incident tracking and context-rich resolutions.
  • Users value the efficient tracking in Jira Service Management, enhancing transparency and accountability across teams.
Cons
  • Users struggle with the steep learning curve of Jira Service Management, making it challenging for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management daunting, impacting adoption and user experience.
  • Users find the steep learning curve of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the complex setup of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the UI confusing and overwhelming, especially for quick tasks and new users navigating the system.

What Are Recent G2 Reviews of Jira Service Management?

What Are G2 Users Discussing About Jira Service Management?

Grafana Labs

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com.

Average Rating: 4.5/5.0

Total Reviews: 213

How Do G2 Users Rate Grafana Labs?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Grafana Labs?

  • Seller: Grafana Labs
  • Year Founded: 2014
  • HQ Location: New York
  • Twitter: @grafana
    71,444 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,907 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Medium, 28% Small

What Do G2 Reviewers Say About Grafana Labs?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive and flexible interface of Grafana for creating interactive and seamless dashboards.
  • Users appreciate the ease of use of Grafana, enjoying seamless monitoring and intuitive dashboard creation.
  • Users value the intuitive and flexible dashboard interface of Grafana, enhancing their data visualization and monitoring experiences.
  • Users value the real-time monitoring capabilities of Grafana Labs, enhancing visibility and responsiveness for complex metrics.
  • Users value Grafana's flexibility and clarity in monitoring, making complex data visualization easy and effective.
Cons
  • Users find the learning curve steep, with challenging setup and limited documentation impacting accessibility for newcomers.
  • Users find the complex setup of Grafana Labs challenging, especially when configuring data sources and writing queries.
  • Users find the learning difficulty of Grafana challenging, particularly in navigating the interface and setup processes.
  • Users find the difficult learning curve to be a significant challenge, especially for advanced features and configurations.
  • Users find the complexity of initial setup and query writing in Grafana Labs to be challenging and time-consuming.

What Are Recent G2 Reviews of Grafana Labs?

What Are G2 Users Discussing About Grafana Labs?

SolarWinds Observability

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

Average Rating: 4.3/5.0

Total Reviews: 833

How Do G2 Users Rate SolarWinds Observability?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Quality of Support: 8.2/10 (Category avg: 9.0/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds Observability?

  • Seller: SolarWinds Worldwide LLC
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Network Engineer, Network Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 44% Large, 35% Medium

What Do G2 Reviewers Say About SolarWinds Observability?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive interface of SolarWinds Observability, making system management and monitoring effortless and efficient.
  • Users appreciate the comprehensive visibility of SolarWinds Observability, simplifying performance monitoring across diverse environments.
  • Users value the unified visibility across infrastructure that simplifies monitoring and accelerates troubleshooting effectively.
  • Users appreciate the monitoring capabilities of SolarWinds Observability, effectively managing and analyzing network environments.
  • Users appreciate the intuitive user interface of SolarWinds, enhancing the management and visibility of network performance.
Cons
  • Users find the pricing escalates quickly, making SolarWinds Observability less affordable for larger setups and features.
  • Users face a significant learning curve with SolarWinds Observability, complicating the use of advanced features and integrations.
  • Users face integration issues due to complex setups and limited support for ITSM platform connections, affecting usability.
  • Users find the complex setup of SolarWinds Observability challenging, requiring significant technical expertise and time investment.
  • Users find the configuration difficulty of SolarWinds Observability to be a significant hurdle in effective deployment.

What Are Recent G2 Reviews of SolarWinds Observability?

What Are G2 Users Discussing About SolarWinds Observability?

Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,238

How Do G2 Users Rate Dynatrace?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Quality of Support: 8.7/10 (Category avg: 9.0/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)
  • Ease of Admin: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @Dynatrace
    18,668 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dynatrace, enjoying seamless application instrumentation and comprehensive support.
  • Users value the effective debugging capabilities of Dynatrace, enhancing their ability to identify and resolve issues promptly.
  • Users value the insightful dashboarding of Dynatrace, enhancing executive views and simplifying monitoring processes.
  • Users value the robust analytics and integration features of Dynatrace, enhancing their monitoring and debugging capabilities.
  • Users value the comprehensive monitoring capabilities of Dynatrace, enhancing problem identification and prevention effectively.
Cons
  • Users find the steep learning curve of Dynatrace challenging, making it hard to fully utilize its features.
  • Users find that missing features in Dynatrace hinder detailed analysis and communication regarding updates and fixes.
  • Users find Dynatrace's complexity overwhelming, with a steep learning curve and costly pricing affecting usability.
  • Users feel the UI could be less cluttered, making navigation and log viewing cumbersome for newcomers.
  • Users find the learning difficulty challenging due to overwhelming information and inconsistencies in functionality.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,315

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 21% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
  • Users benefit from the ease of use and efficient ticket management in Freshservice, enhancing team productivity significantly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.
  • Users face several ticketing issues in Freshservice, including missing features and frustrating limitations affecting usability.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024