What do users say about UserTesting?

Setting up a study in UserTesting is very straightforward. The interface feels very user-friendly, and they also have a large panel. So if you want to run a quick study, you can count on getting results fast because of that. Review collected by and hosted on G2.com.

Since we run a lot of unmoderated tests, we want the experience to feel seamless for our users. One thing I don’t like about UserTesting is that it opens a new tab or window in the browser, and participants have to install browser extensions. Review collected by and hosted on G2.com.

What I like best about UserTesting is the opportunity to share my honest opinions and provide feedback that can help companies improve their products and services. I also enjoy trying new things and knowing that my feedback can make a difference in the overall user experience. Review collected by and hosted on G2.com.

Sometimes there aren’t enough tests available, and it can be frustrating to spend time screening for opportunities without qualifying. Other than that, I enjoy the experience and the opportunity to share my feedback. Review collected by and hosted on G2.com.

It's a very good tool for data analysis and collecting data worldwide in the form of surveys and statistical data it's very useful for analytical surveys. Review collected by and hosted on G2.com.

It's app is sometimes very difficult to work, as some surveys are eligible only for computers and cannot be completed on mobile phone. This leads to reduced opportunities to perform tasks in projects. Review collected by and hosted on G2.com.

UserTesting helps me find users to try our apps and give detailed feedback. I like that I can set up a test in a few minutes and get users’ feedback almost immediately, along with a video of them using the app and sharing their thoughts. The setup is very easy: I enter my app and questions, and the user goes through the process I outline. Review collected by and hosted on G2.com.

Sometimes the users who test are perfect and amazing, but sometimes they don't make the same effort or are less familiar with the app's domain. UserTesting is also quite expensive, and I would love for it to be cheaper. Review collected by and hosted on G2.com.

The speed and ease of getting feedback is what sets UserTesting apart. You can have moderated, or unmoderated tests live within hours without any traditional onboarding or research and start watching the session recordings in the same day. The panel quality is also solid for Consumer facing studies meaning you're not just getting random feedback but the actual Quality that increases the ROI. Video Recordings with built in AI Highlight reels save significant synthesis time as well. Review collected by and hosted on G2.com.

Panels can skew heavily towards US/North America which makes a diverse demographic a real problem. The pricing model is also rigid which is credit base with expiry windows. It can create pressure to run tests even when the timing isn't right or the panel isn't what is required. Review collected by and hosted on G2.com.

I found UserTesting really good for identifying customer problems and providing thematic overviews, and the transcripts were helpful too. The interface is very easy to use. As a tester, I found it quick and easy to log in, see new tests, and complete stories. The in-browser testing platform was handy, and I liked getting a little chime when a new test was available. I also found the browser plugin useful, got paid pretty quickly, and received feedback from the testing companies. Review collected by and hosted on G2.com.

Sometimes the tests companies posted weren’t very well formatted and would break. Some were advertised as taking five minutes but actually took 15 or 20, so I ended up speeding through them, which wasn’t very helpful. Review collected by and hosted on G2.com.

UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results

The program has simplified launch and testing procedures and no extensive orientation or training required

We get screen captures and video recordings, which obtains qualitative insights about a product

The software allows a large participant pool, which brings a robust turnaround times

UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase

The process of testing is done across mobile apps, websites and other digital spaces

The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants Review collected by and hosted on G2.com.

Start ups and small teams finds UserTesting very expensive and above their budgets

The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging Review collected by and hosted on G2.com.

UserTesting is a platform where two types of people can register: business users and testers. Business users can list their new or upcoming features and select specific testers to try them out and share their own genuine feedback. The tests are mostly four types: unmoderated, live conversation, small live conversation, and short tests. For testers, a certain amount is allocated for completing each test, and once it’s approved, you can receive your compensation through PayPal. Tester can get 50+ tests within a week and they pay very well compared with their competitors. Task's are related to UI / UX design and core business talk. Easy onboarding with a sample qualifying task. Review collected by and hosted on G2.com.

Sometimes, business users don’t provide enough details about the task. At times, the prototype and Figma pages also don’t work properly. Around 10–20% of tasks come with real tasks that take 20+ minutes to complete, but the pay is still low. Review collected by and hosted on G2.com.

When it comes to UX research, UserTesting truly has it all. Over the years, they've added more and more options and made the tool even more versatile than it was. The user panel is vast, we get responses usually within an hour. It takes longer to reach more niche user groups, but that is expected. Support is also very fast, and very helpful. I really like the transcripts, and highlight reels, it gets quite easy to report findings. Review collected by and hosted on G2.com.

There are a few reoccuring bugs, and navigational issues. I would expect the UI navigation to be smoother since this is a UX tool after all. My biggest issue is that when you are looking at all of the tests you have ever sent, you cannot filter based on time. Review collected by and hosted on G2.com.

The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product. Review collected by and hosted on G2.com.

The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators. Review collected by and hosted on G2.com.