UserTesting Reviews & Product Details

We can host our own panel in UserTesting with our customers, without the hassles of manual maintenance. If we want to, we can also easily reach out to the public panel - it's easy to fill research studies with participants. The team at UserTesting have also been great, from implementation right through to regular catch ups on feature updates and general questions. Review collected by and hosted on G2.com.

As with any research, analysis remains the most challenging aspect. I appreciate any tools that can assist with this stage of the process. While the AI features in UserTesting are useful for providing a high-level overview, truly deep insights still require human interpretation and analysis. Review collected by and hosted on G2.com.

I use UserTesting because the platform values human opinions over AI-generated content, which I find meaningful. Their website boasts smooth animations and an intuitive user interface, enhancing my experience even though they currently don't offer a dedicated app for participants from India. I appreciate the platform's transparency; they promptly inform whether new participants can join, which saves time and prevents unnecessary waiting. Additionally, I am aware from online forums about the potential to earn well through participating in studies on UserTesting, which motivates my desire to get involved. Despite the issues with logging in, accessing the user interface via a Chrome browser is a seamless experience. Review collected by and hosted on G2.com.

I find it frustrating that UserTesting does not consistently allow me to participate in studies, especially since I am from India and they state that participants are accepted from every region. It's disappointing to encounter repeated login issues that prevent me from participating because there are seemingly enough respondents already. This lack of access is disappointing because it prevents me from engaging in user studies and sharing my perspectives, despite the platform's claim to accept participants globally. Review collected by and hosted on G2.com.

User Testing is human insight plateform that helps companies to understand the how real users interact with company's product, website and services.it allows companies to collects real feedback from real users recorded vedios , surveys and josh talk or interviews. Review collected by and hosted on G2.com.

Its advance feature require subscription either montly or annually which make extra cost to small size companys .Technical experienced persons are required to to implement or handle into organisation. Review collected by and hosted on G2.com.

I really appreciate UserTesting for its ability to allow me to listen to audio and watch videos while coding the transcript simultaneously. This feature facilitates a seamless flow in reviewing research and brings a degree of efficiency to my work. Moreover, I find immense value in UserTesting’s panel sampling and recruitment features. These functionalities greatly enhance my process of gathering qualitative market insights and user feedback, which is crucial for the validation of designs and product bets. Review collected by and hosted on G2.com.

I wish I had more control over how I code in UserTesting and the ability to save quotes directly within the app. The current functionality doesn't allow for this, or I don't understand how to do it, and I find myself missing features like those offered by Dovetail, which our organization doesn't have access to. I use to use a connector between testing and DT in my last org. That was super helpful. Review collected by and hosted on G2.com.

UserTesting helps in understanding what people think when they you their product. There is no need of guessing what users might be feeling, with the help of UserTesting you have the ability to watch them and interact with your website and App in real time. It's feedback is genuine and unfiltered that helps in spot issues you would never notice from your own. Review collected by and hosted on G2.com.

It's Dashboard is little overwhelming at first with lots of options and filters to sort through. Review collected by and hosted on G2.com.

I really appreciate UserTesting for its ability to provide valuable insights from people outside of our organization, which helps in understanding consumer sentiment effectively. The feature that allows me to build surveys easily is something I find incredibly useful, as it streamlines the process of gathering user feedback. Additionally, the unmoderated reviews are a standout feature for me, providing genuine and uninterrupted consumer responses. The process of setting up UserTesting is straightforward and uncomplicated, making the initial use seamless and efficient. Review collected by and hosted on G2.com.

I find that the word clouds feature doesn't work sometimes, and other result analysis features don't make sense at times. Review collected by and hosted on G2.com.

UserTesting offers a straightforward and user-friendly interface for conducting usability tests. I appreciate how it enables me to test different websites, prototypes, and mobile apps, all while contributing to the improvement of various products. The instructions for each test are clear, and payments are handled efficiently once a test is completed. Overall, it’s an excellent platform for honing UX skills and gaining insights into user behavior in practical, real-world situations. Review collected by and hosted on G2.com.

At times, the number of available test opportunities can be limited based on your demographics or profile type. Some tests also require users to have higher experience ratings before they can participate, which may pose a challenge for newcomers trying to get started. Furthermore, the review process for submitted tests can sometimes take longer than anticipated. Review collected by and hosted on G2.com.

UserTesting excels in providing a platform that allows for real-time observation of user interactions with digital products, which helps validate design choices before full-scale development. Its efficiency in test setup and rapid response collection, combined with a straightforward interface, makes it accessible even for those new to usability testing. Review collected by and hosted on G2.com.

While UserTesting is a valuable tool for UX research, some users have reported several drawbacks. These include high costs, particularly for smaller teams or startups, and the potential for overwhelming data volume without advanced analysis tools to distill key insights. Review collected by and hosted on G2.com.

It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond. Review collected by and hosted on G2.com.

It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions. Review collected by and hosted on G2.com.

Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it. Review collected by and hosted on G2.com.

Can be difficult to know exactly what features to use that will get the right result for the particular needs of the project you're working on Review collected by and hosted on G2.com.