SIGNL4 Reviews & Product Details

The platform is simplistic yet robust. It integrates with everything and allows both high-level, sweeping as well as extremely granular controls of alerts. Setup is quick and easy, and if you needed to, you could run with it out of the box for a while.

Their customer support team and customer management folks are super helpful and stick with you long after the setup is complete. What I think I appreciated most, is that when we were building a POC and testing the features, they gave us space to play and try things out. I wasn't hounded by the sales folks to purchase. They let the product speak for itself.

When you're setting up a tool that is potentially going to get you out of bed at 2am on Christmas eve, you want to make sure that its a companion, not a nuisance. Review collected by and hosted on G2.com.

More built in connections to different monitoring platforms would take this product to the next level, but there are great options as is. Review collected by and hosted on G2.com.

SIGNL4 has proven to be a valuable solution in the context of our ISO 27001 certification process and the implementation of BSI IT baseline protection. Through its efficient alerting and support for on-call duty and IT monitoring, we have successfully met the requirements for comprehensive IT security and emergency response. The system plays a crucial role in enabling us to detect potential IT issues early and respond quickly, without disrupting ongoing processes. The implementation of SIGNL4 into our existing systems was very straightforward and time-efficient, thanks to the open API and pre-built templates. Whenever questions or issues arose, customer support provided prompt and effective assistance. Review collected by and hosted on G2.com.

A downside of SIGNL4 is that the service is not available as an on-premises solution, but is offered exclusively as a SaaS (Software as a Service). As a result, we need to integrate our internal high-security systems into the SaaS solution, which requires significant effort and resources. Review collected by and hosted on G2.com.

I appreciate SIGNL4's seamless integration with our management consoles like Genetec, Samsung, SCOM, and SolarWinds, which helps consolidate our operations under one system. The user categories and enhanced shift management features significantly improve our team coordination and efficiency. The user interface is a vast improvement, making it more accessible for the team. I find the mobile app offers a superior user experience, allowing for ease of use on the go. Furthermore, the AI capabilities and insight reporting are incredibly beneficial for understanding alerts and gaining quick insights into activities, such as identifying patterns in weekly reports and pinpointing issues like 'noisy neighbors.' The transition from our previous platform was smooth, thanks to the supportive team from Derdack, making the initial setup very easy despite not transferring old configurations. Overall, the platform's features enhance our operations and provide a streamlined management experience. Review collected by and hosted on G2.com.

I feel a notable enhancement for SIGNL4 would be the inclusion of a 'war room' feature. This would allow the incident manager to reach out to everyone swiftly and facilitate quick communication during incidents. Review collected by and hosted on G2.com.

SIGNL4's ability to deliver notifications promptly, reduce noise, and ease of use stand out. SIGNL4, a world-class support, engages with you to implement a process that works for your business. Review collected by and hosted on G2.com.

The only downside I am aware of is that it's a Cloud service, and connecting to on-premises systems is more challenging compared to their On-Prem solution, Enterprise Alert. Review collected by and hosted on G2.com.

When we rolled this out to two different teams, the response from our technical folks has been quite positive, which is not typical for most applications. One team is using SIGNL4 primarily to respond to alerts generated by Zabbix. The integration was quite easy to set up. The other team relies on it for call routing for different members of an on-call team. Review collected by and hosted on G2.com.

Would like it if the zabbix integration allowed reflected acknowledgements in zabbix as acknowledgements in SIGNL4. I was also disappointed to need two different subscriptions to allow the different teams to use different license tiers. Review collected by and hosted on G2.com.

SIGNL4 has really impressed us and has become indispensable for us. Particularly noteworthy is the reliable and fast alerting function, which ensures that critical information immediately reaches where it is needed. This gives us the confidence that we won't miss anything important and can react quickly. We use other monitoring solutions that are connected to SIGNL4 and are thus used centrally for our on-call duties. The integrations with Splunk, Checkmk, ServiceNOW, etc. work wonderfully.

The ability to have categories within a team makes it easier for us to sort our notifications and perhaps turn less important notifications on and off. The app itself is very clear and simply designed. You are not overwhelmed with 100 different buttons and menus, but it focuses more on the essentials: turning on duty and getting notified.

The user onboarding was very easy and quick. More of our colleagues had the problem of deciding which messages they want to have in SIGNL4 and which not. But that has nothing to do with the product.

We use the product daily and when we are on call, SIGNL4 is our faithful companion that alerts us directly in case of errors and outages.

Overall, we are very satisfied and in case of problems, you can always contact customer support. Review collected by and hosted on G2.com.

We have 2 different licenses and the problem is that you can't see the other teams between the licenses. However, this is not particularly bad. It's just a suggestion for improvement to have the possibility to somehow merge the licenses and make one out of them. Review collected by and hosted on G2.com.

Integrates well with our environment. Easy log in process and accurate alerting, when set up correctly. Does have lots of features Review collected by and hosted on G2.com.

Although lots of features, the app as an example, is not the most intuitive. I use an iPhone and the actions that I use in other apps don't always have corresponding effects. When alerts come through it would be helpful if they could be summarised, sometimes you get far too much information and it is not as simple to pick out the bits that you need Review collected by and hosted on G2.com.

I really like how reliable and fast the alerts are. Getting notifications through push, SMS, and voice calls ensures nothing gets missed. The on-call scheduling is also super useful for managing team shifts. Plus, the setup is straightforward, and the integrations make it easy to connect with existing systems. We have implemented it for different types of alerts, such as fire and intrusion, and the tests have been very successful. We also use it to monitor our IT system, as it is fully integrated with our infrastructure, ensuring we never miss a critical issue. Review collected by and hosted on G2.com.

One thing that could be improved is the language options. Currently, it's mainly available in English and German, but adding more languages would be helpful for colleagues who aren’t fluent in either. It would make the platform more accessible and allow SIGNL4 to reach a wider audience. Review collected by and hosted on G2.com.

I really like how reliable and fast the notifications are. The notifications via push, SMS, and voice call ensure that nothing is missed. The on-call scheduling is also very useful for managing team shifts. Additionally, the setup is easy, and the integrations make it easy to connect with existing systems. A simple, elegant solution that offers great functionality in a very intuitive way. Highly recommended. Review collected by and hosted on G2.com.

In comparison to other providers, it is indeed more expensive, but due to the many other offered features, it is very cost-effective. Currently, it is only available in English and German. Review collected by and hosted on G2.com.

Flexibility and possibilities offered by SIGNL4. Simple shift planning and escalation management complete the overall package. The support responds to questions promptly and absolutely reliably. Review collected by and hosted on G2.com.

Unfortunately, there is still no incoming SMS interface. In the event that our data center is disconnected from the internet and SIGNL4 is not reachable, we have fallback SMS gateways. It would be nice if we could direct these SMS messages directly to SIGNL4 for unified alarm management. Unfortunately, this is currently not possible. Review collected by and hosted on G2.com.