--- title: N-able MSP Manager Reviews meta_title: 'N-able MSP Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how N-able MSP Manager works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 33 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # N-able MSP Manager Reviews **Vendor:** N-able **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.6/5.0 **Total Reviews:** 33 ## About N-able MSP Manager N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking. ## N-able MSP Manager Pros & Cons **What users like:** - Users appreciate the **ease of use** of N-able MSP Manager, making it simple to train colleagues and manage tasks. (2 reviews) - Users appreciate the **easy access** of N-able MSP Manager from various devices, enhancing overall efficiency and convenience. (2 reviews) - Users value the **setup ease** of N-able MSP Manager, finding it user-friendly and simple to teach others. (2 reviews) - Users appreciate the **automated responses** of N-able MSP Manager, enhancing organization and client service efficiency. (1 reviews) - Users value the **automation features** of N-able MSP Manager, enhancing organization and service efficiency for client management. (1 reviews) - Easy Navigation (1 reviews) - Easy Setup (1 reviews) - Users value the **efficiency** of N-able MSP Manager, as it streamlines daily tasks and enhances service delivery. (1 reviews) - Integrations (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users feel frustrated with the **limited customization** options in N-able MSP Manager, wishing for more flexibility in layouts. (2 reviews) - Users find the **inadequate reporting** of N-able MSP Manager limiting, wishing for more customizable options to suit their needs. (1 reviews) - Users find the **limited functionality** of N-able MSP Manager, such as reporting, restricts their ability to customize effectively. (1 reviews) - Users find the **limited features** of N-able MSP Manager restrictive, particularly in reporting and customizations. (1 reviews) - Users are frustrated by the **frequent update prompts** from N-able MSP Manager, disrupting their workflow. (1 reviews) ## N-able MSP Manager Reviews ### 1. Slow, Poorly Guided Implementation Made N-Able MSP Manager Hard to Adopt **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about N-able MSP Manager?** The best part of N-Able MSP Manager we thought would be all the areas of a managed RMM. Maybe we may give it a second go around at a later date. **What do you dislike about N-able MSP Manager?** The least helpful thing about N-Able MSP Manager is the implementation process. About four years ago, we tried N-Able, and it was a nightmare because there was very little guidance. On top of that, they were extremely slow to provide the support we needed to get up and running. **What problems is N-able MSP Manager solving and how is that benefiting you?** The problems that N-Able MSP Manager solves is keeping your buisiness organized from a remote aspect. Our business is growing and we a re always looking for ways to improve our processes. ### 2. Comprehensive and user-friendly solution for managing MSP operations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about N-able MSP Manager?** What I like best about N-able MSP Manager is its all-in-one approach to managing client accounts, billing, and service tickets. The platform’s ease of use and automation features streamline daily tasks, making it easier to stay organized and provide better service to clients. **What do you dislike about N-able MSP Manager?** One downside of N-able MSP Manager is that some features, like reporting and customizations, can feel limited. It would be helpful to have more flexibility in tailoring reports to specific business needs. **What problems is N-able MSP Manager solving and how is that benefiting you?** N-able MSP Manager solves the challenge of managing multiple clients, service tickets, and billing in one place. It helps streamline operations, reduce manual work, and ensures a more organized approach to client management. This boosts efficiency and enhances the overall service we provide. ### 3. Very good and time efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Zine G. | Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about N-able MSP Manager?** Best thing about it is that it is accessible from basically anywhere I want, personal pc, work pc, and its efficacy directly to the point when using **What do you dislike about N-able MSP Manager?** That it keeps asking me to do updates on it **What problems is N-able MSP Manager solving and how is that benefiting you?** For benefits I’d say productivity, and scalability and anywhere access, problem I’m solving is saving a lot of time ### 4. My reviewer! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2025 **What do you like best about N-able MSP Manager?** It's easy usage for beginners, I like that its was easy to teach my colleagues how to use the platform. **What do you dislike about N-able MSP Manager?** I think it's speed compared to other similar services I use could be better but still a good platform. **What problems is N-able MSP Manager solving and how is that benefiting you?** It's giving my team a easy service to use to help our business grow and stay organized. Definitely helped us out with communication to our stakeholders ### 5. N-able MSP Manager review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about N-able MSP Manager?** I love that it is easy to navigate, which makes everything more straightforward. Managing tickets here is seamless. **What do you dislike about N-able MSP Manager?** I would love it if you could customise more, in terms of layouts and the general flow. **What problems is N-able MSP Manager solving and how is that benefiting you?** Makes tickets easier to manage and close off, with a better way of tracking. ### 6. msp manager, fully integrated in rmm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about N-able MSP Manager?** tha full integration with rmm and autoamte in open and close ticket **What do you dislike about N-able MSP Manager?** need a help in settings all things up the firsti time with parameters and billing **What problems is N-able MSP Manager solving and how is that benefiting you?** ticketing system and help desk to customer ### 7. N-able MSP Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about N-able MSP Manager?** N-able MSP Manager is known for its comprehensive feature set, automation capabilities, scalability, and strong customer support, all of which contribute to improving efficiency and effectiveness for managed service providers. Easy to use and Integration and Implementation is fairly easy to follow. N-able MSP Manager is a central tool for MSPs to manage their IT services and support their clients, and its frequency of use reflects the ongoing nature of IT management and support activities. **What do you dislike about N-able MSP Manager?** Limited Customization Options, Cost and Pricing Structure, User Interface and User Experience **What problems is N-able MSP Manager solving and how is that benefiting you?** N-able MSP Manager helps MSPs overcome common challenges in managing IT services, enabling them to operate more efficiently, deliver better service to clients, and support their business growth objectives effectively ### 8. Overall experience **Rating:** 4.0/5.0 stars **Reviewed by:** Prathmesh D. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about N-able MSP Manager?** Scalability: MSPs often work with a variety of clients, each with unique needs and requirements. A good MSP Manager should be scalable, allowing MSPs to add new clients and devices without a significant increase in complexity. **What do you dislike about N-able MSP Manager?** Lack of Integrations: Integration with other tools and systems is crucial for a seamless workflow. If a tool lacks integrations with key applications or services, it might limit its overall utility. **What problems is N-able MSP Manager solving and how is that benefiting you?** Remote Monitoring and Management (RMM): N-able MSP Manager allows MSPs to remotely monitor client systems in real-time. This proactive monitoring helps identify and address potential issues before they impact the client's business operations ### 9. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about N-able MSP Manager?** Quick to respond Communicates well Easy to use **What do you dislike about N-able MSP Manager?** It is little slow. Reporting is also not good **What problems is N-able MSP Manager solving and how is that benefiting you?** Remote Monitoring and Management (RMM): N-able MSP Manager allows MSPs to remotely monitor client systems in real-time. This proactive monitoring helps identify and address potential issues before they impact the client's business operations ### 10. Good for smaller businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Christie L. | Web Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about N-able MSP Manager?** I liked that you could interface it with the rest of the software offered by N-Able as well as other software. Also, the overall admin management part of the software is intuitive enough that you don't need a degree in it to get what you want from the software. **What do you dislike about N-able MSP Manager?** There are some limitations on some of the menus that made it harder to properly report out to customers or to identify what tech was doing for the customer. More flexibility in some of the menus would be very helpful! **Recommendations to others considering N-able MSP Manager:** It is great if you are not into doing too many customizations and want a tool to just get tickets tracked and customers set up. **What problems is N-able MSP Manager solving and how is that benefiting you?** It is a way to keep track of customer requests in a way where the customer is enabled to submit requests directly to the software or the technician can log time so that administration know what the techs are doing for the customers and the amount of time spent at each which has helped tremendously with the billing aspect ### 11. Gets the Job Done **Rating:** 2.5/5.0 stars **Reviewed by:** Jordan S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about N-able MSP Manager?** Ticketing and timer functions. Billing integration is seamless. **What do you dislike about N-able MSP Manager?** Wish it would be more integrated with other N-Able Products and also was updated to keep up with leading PSAs with new funtionality. **What problems is N-able MSP Manager solving and how is that benefiting you?** Tracking our technician's time. ### 12. Good simple PSA **Rating:** 4.0/5.0 stars **Reviewed by:** John M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about N-able MSP Manager?** Has what we need, not a bunch of extra features that I don't need **What do you dislike about N-able MSP Manager?** Speed of mobile application refreshing when on cellular **What problems is N-able MSP Manager solving and how is that benefiting you?** Ticketing - simple ticketing system to track customer support requests ### 13. Reporting Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about N-able MSP Manager?** A centralized place for all tickets. Timers. **What do you dislike about N-able MSP Manager?** More granular reporting. I need to see trends of ticket types, what my techs are wroking on most, etc. **What problems is N-able MSP Manager solving and how is that benefiting you?** A place for my ticekts ### 14. would like to see some features from help desk manager added **Rating:** 2.5/5.0 stars **Reviewed by:** jeremy b. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about N-able MSP Manager?** simplicity and management of monthly billing **What do you dislike about N-able MSP Manager?** lack of system tray icon and customizing forms. system stray icon doesn't pull asset information **What problems is N-able MSP Manager solving and how is that benefiting you?** great for billing ### 15. Great Basic coverage **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about N-able MSP Manager?** Easy to view tickets. good pricing. easy navigation **What do you dislike about N-able MSP Manager?** manual refresh is quite frustrating. Would like better integeation with n-central **What problems is N-able MSP Manager solving and how is that benefiting you?** Ticket management is now handled for us. ### 16. Mediocre PSA **Rating:** 2.0/5.0 stars **Reviewed by:** Martin S. | Principle, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about N-able MSP Manager?** Integration with RMM n-sight, easy for new technicains to use **What do you dislike about N-able MSP Manager?** Limited functionality. Few integrations with other products. **What problems is N-able MSP Manager solving and how is that benefiting you?** Ticketing ### 17. NABLE MSP REVIEW **Rating:** 2.5/5.0 stars **Reviewed by:** Nam N. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about N-able MSP Manager?** I like that you're able to remote and disable user input **What do you dislike about N-able MSP Manager?** I dislike how to deploy the software, it's not intutive **What problems is N-able MSP Manager solving and how is that benefiting you?** We are able to deploy antivirus and software using nable ### 18. N-ABLE MSP Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Jason D. | Sys Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about N-able MSP Manager?** The versatility of the tool makes many tasks easier. **What do you dislike about N-able MSP Manager?** Can get confusing if you don't know the tools well. **What problems is N-able MSP Manager solving and how is that benefiting you?** No problems and the benefit is consolidation of data. ### 19. Cobbled together software intensive administrative overhead not recommending **Rating:** 2.0/5.0 stars **Reviewed by:** Terry H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about N-able MSP Manager?** It sounded great from the beginning a single pane of glass from which to view and manage my MSP operations. Integrated antivirus, backup, monitoring, with a complete set of network monitoring and security tools. It sounded good until it wasn't I shoaled say. **What do you dislike about N-able MSP Manager?** The problem with the product in my opinion is the disconnected nature of the systems. First things first I am an Enterprise Operations manager with 30 years of experience managing very large scale enterprises in the manufacturing, financial health and educational space. So back to the issues. my expectation was delivery of an on premises system which was all encompassing. This was not the case. We started with an N-Central deployment. This went very well we received the package and key spun up an MS Azure site and had it deployed in 45 minutes or so. Then began the onboarding process. Alarm bells started to go off in my head when the first of the onboarding calls was all about how to sell Solarwinds products. how to market the products etc. We were then referred to training and I must say this is not great but you should complete all of the training prior to purchasing the product. Do yourself a favor do not commit until training and evaluation's are complete. I was led to believe that cancellation was not a problem as stated on company web site however now we are learning of cancellation fees. Well I digress again. OK N-central as it turns out is an on prep product however then I learned MSP manager is a hosted product. This went undisclosed during the sales process. I was not happy about this at all. We always host our own products. Well almost always. Configuring N-Central was initially assigned to my T1-T3 team a very competent group. Unfortunately it proved to be too much. 40 or so labor hours later not complete. So off we go it is my turn delete and start over. After a couple of calls to support I got the gist of the configuration process. also the YouTube training was pretty good and documentation was reasonable. I was a little annoyed that the the probes were unable to find and classify a group of devices by MAC address this is a problem when you are taking over management of an organization. I need to know what is out there before I touch every device, so Strike 1. The probe did find all of the windows devices this is nice but not necessarily exceptional. First thing is to quiet all of the default alarms I am less interested in expired or out of warranty pc's than I am VMware, Storage, Server and network status. Which few were found this was very disappointing. The items that were identified were not very good or accurate. Metrics in the storage probes were temperature only and I'm looking for much more detail, Strike 2. From here configure snmp and start snmp discovery. As you wold expect I found more items and go many more alerts. It looks like this client is in the middle of a melt down sound the Red Alert gong the ship is going down. Oh wait these are all default alerts and are not accurate. Whew standing down from Red Alert. So let's configure these alerts there are so many. Think about how may items are monitored. in a single small enterprise. Hundreds so I configure a couple of the probes and realize the configuration is not applicable to other clients. Quick call to support to learn that each problem / alert / monitor will need to be configured for every client. Strike3 Sent notice to quit now just waiting to see how much they try to stick me for. **What problems is N-able MSP Manager solving and how is that benefiting you?** Solarwinds in my opinion is not a solution for me. This is primarily due to what I would consider a lack of maturity. Our current Tool was very intuitive 30-40 minutes to configure a new client initially an additional hour or so to add enterprise infrastructure. N-Central I am estimating 40-50 hours per client. ### 20. Excellent ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Steven R. | Steven Reid, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about N-able MSP Manager?** The integration with SolarWinds RMM. Tickets are logged and closed automatically as issues are fixed via the RMM dashboard. We can view client notes, passwords or take control of a machine from the one website. It is simple to customize alerts for aging tickets or SLA's. **What do you dislike about N-able MSP Manager?** The automatic ticket refresh or the refresh button sometimes does not work and has to be done manually by refreshing the whole page. **Recommendations to others considering N-able MSP Manager:** If you are already using SolarWinds RMM then the setup and integration is easy. **What problems is N-able MSP Manager solving and how is that benefiting you?** We are more efficient as the ticketing system is integrated with our remote management software. We can easily take remote control of servers and client machines from the one web page. ### 21. Great system but not very responsive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about N-able MSP Manager?** Items that can be controlled with client machines **What do you dislike about N-able MSP Manager?** Client navigation slow and difficult to navigate **What problems is N-able MSP Manager solving and how is that benefiting you?** Manage client endpoints, servers and other networked devices ### 22. Great all in one solution, not without its issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2019 **What do you like best about N-able MSP Manager?** I like the fact it literally a complete solution, l have everything I need in the same portal **What do you dislike about N-able MSP Manager?** It’s very buggy at times, it won’t refresh on demand and sometimes just stops working **What problems is N-able MSP Manager solving and how is that benefiting you?** The ability to manage everything in 1 place, cost is good and ease of use ### 23. very well **Rating:** 5.0/5.0 stars **Reviewed by:** DIEGO B. | COMLETE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about N-able MSP Manager?** the easy and fast way to acesss my client's Pc's and solve theyr problems is very intuitive manage the software and i can measure my productivity with this tool **What do you dislike about N-able MSP Manager?** constantly updates,one day is in a way ,in another totally different but the main buttons and resources still there ,you just need to find then **Recommendations to others considering N-able MSP Manager:** VERY WELL RETURN TO YOUR BUSINESS **What problems is N-able MSP Manager solving and how is that benefiting you?** note validates, fiscal rules,system problems ,bugs ### 24. MSP's Best Friend: MSP Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew L. | Senior Field Services Technician, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about N-able MSP Manager?** This is the one-stop-shop for MSPs who need to see their clients status at a glance. Integrated into the Manager is a ticketing system, portal, client-side portal, billing and Operations board to see everything happening at all times. There is a free, fully featured demo that allows you to really see how awesome this is. **What do you dislike about N-able MSP Manager?** There are still some features other products offer that SolarWinds is developing such as Backup, but that was just released as a separate (included) application. **Recommendations to others considering N-able MSP Manager:** Try the fully featured demo before you try any other product. It allows you to carry over settings if purchased, and allows you to get a good taste before you pay anything. its a 30 day trial, so you can actually implement and test. **What problems is N-able MSP Manager solving and how is that benefiting you?** Ease of managing many clients and providing an excellent MSP experience. This allows your business to be ahead of problems and keep your clients running at peak efficiency even without you being onsite. ### 25. Versatile RMM **Rating:** 3.5/5.0 stars **Reviewed by:** Kristy F. | Co-Owner, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about N-able MSP Manager?** Solarwinds has very customisable error reporting. It also makes patch management across multiple sites much easier. **What do you dislike about N-able MSP Manager?** Sometimes my payments don't show up on the site and weeks or months later I need to call to have them confirm that payment has been processed and to make it show on my account. **Recommendations to others considering N-able MSP Manager:** If you are competent with tech, this is a great product. If you are learning, this may not be a good option. **What problems is N-able MSP Manager solving and how is that benefiting you?** I can automate and customise reports sent to clients. I love scheduling reboots and patch installation. ### 26. Intuitive, well featured and reasonably priced. **Rating:** 5.0/5.0 stars **Reviewed by:** Bret W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2018 **What do you like best about N-able MSP Manager?** The remote management facility is an excellent choice for those providing a fully managed service. The features allow connection to services remotely and pushing out patches. **What do you dislike about N-able MSP Manager?** There is really nothing to dislike, the interface is clean, integration with your own website is a really useful feature. **Recommendations to others considering N-able MSP Manager:** Go for it, you will not be disappointed with the end result, and my customers love it. **What problems is N-able MSP Manager solving and how is that benefiting you?** Remote support is my main task and clients can send the request via my website so don't have to call me. I also find the remote computer management features extremely useful. ### 27. Works for what it is **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2018 **What do you like best about N-able MSP Manager?** The product is online and available from almost any device. The product integrates well with other Solarwinds products. **What do you dislike about N-able MSP Manager?** The feature set is a little light. The more you use it the more you realize it does not have the full functionality of other PSA tools. **Recommendations to others considering N-able MSP Manager:** If you need a full blown PSA then don't go with this. If you are starting small and need a basic ticketing/billing system this will fit the bill and does integrate with the RMM tool well. **What problems is N-able MSP Manager solving and how is that benefiting you?** This functions as a good ticketing, time tracking and scheduling tool and integrates will with Ncentral. It allows for billing and utilization tracking for my business. ### 28. SolarWinds MSP Manager is able to do everything we need it to. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about N-able MSP Manager?** I love how quickly SolarWinds is able to inform us of any problems that our system may be having. **What do you dislike about N-able MSP Manager?** There are times where we have to really search for what is wrong once we are told about it through SolarWinds, but that is a rare occurrence. **What problems is N-able MSP Manager solving and how is that benefiting you?** We are in the call center business, and SolarWinds helps us realize when there is a problem quickly. That is most important for us because if something goes wrong, then the worst case scenario is that we have to shut everything down for a day. With SolarWinds, we don't run into that issue. ### 29. High performance, Quality Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2018 **What do you like best about N-able MSP Manager?** The overall layout of this application is outstanding, when compared to other runner-up choices. **What do you dislike about N-able MSP Manager?** At times, the level of SLA provided by solar winds is sub par. **What problems is N-able MSP Manager solving and how is that benefiting you?** Overall customer satisfaction is being achieved at an all time high. ### 30. MSP manager is the up and comer ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about N-able MSP Manager?** The best thing is being able to track, access and monitor all customers. Ticket Creation is simple for the techs, and the customer can also be contacted directly from it. It holds all the info you could ever want and is easy to find. **What do you dislike about N-able MSP Manager?** Support is good but SLOW and when you need support, sometimes you need it now not in 48-72 hours. It also is in a constant beta state, they are still working on it. That can be a huge downfall and deal breaker for some people. **Recommendations to others considering N-able MSP Manager:** There is a learning curve as with anything **What problems is N-able MSP Manager solving and how is that benefiting you?** Keeping everyones info and tickets in one place, it integrates so easily with our billing system too! ### 31. unstable product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about N-able MSP Manager?** its web based so no hardware to maintain. **What do you dislike about N-able MSP Manager?** unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged. **Recommendations to others considering N-able MSP Manager:** get another product. you will be frustrated with the software. **What problems is N-able MSP Manager solving and how is that benefiting you?** using it to track ticket request ### 32. MSP - Difficult to Easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2016 **What do you like best about N-able MSP Manager?** My favorite part of MSP is that I can enter my students information in stages. Being responsible for enrollment is a rather large fast and tracking from prospect to enrolled student is critical and knowing where the student is along the enrollment funnel is a primary goal every day. MSP allows me to track at each spot in the funnel. **What do you dislike about N-able MSP Manager?** I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report. **Recommendations to others considering N-able MSP Manager:** I would recommend MSP despite that I do have challenges with it. I feel that their customer support is excellent and that they are working towards making it a user friendly system. **What problems is N-able MSP Manager solving and how is that benefiting you?** I am responsible for the new enrollment of a small Catholic school. I am solving the enrollment issue after several years of a decline. I do like MSP for its ability to track student enrollment. ### 33. MSP Manager Love :) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2016 **What do you like best about N-able MSP Manager?** Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available. **What do you dislike about N-able MSP Manager?** BILLING. billing integration with quickbooks, is SO slow. And we have not found a fix for it as of yet. We thought it was the connector on our end but we`ve changed things and that did not help. **Recommendations to others considering N-able MSP Manager:** At first we were unsure of MSP manager because we kept finding bugs, but the support tickets we put in were answered and knocked out rather quickly. Because of that, I definitely highly recommend now. **What problems is N-able MSP Manager solving and how is that benefiting you?** This has allowed us to keep our residential and commercial clients separate, yet together.....Same program, same screen all in the same database, the tickets show up together. But we are able to keep their billing separate, because of different service items. - [View N-able MSP Manager pricing details and edition comparison](https://www.g2.com/products/n-able-msp-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+07%3A40%3A01+-0500&secure%5Bsession_id%5D=52590a38-d0bb-46f2-996f-e7bbeefdde4f&secure%5Btoken%5D=cd095b4a9730ac6d020ee874c63b451ec3920007241727b25878cc1da2b5aff2&format=llm_user) ## N-able MSP Manager Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top N-able MSP Manager Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (555 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews)