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N-able MSP Manager Reviews & Product Details

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.

Seller

N-able

Languages Supported

English

Product Description

N-able MSP Manager is a web-based help desk & billing software for IT service businesses with native mobile apps for on-the-go ticket access for technicians.

Overview by

Nick Mortimer

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

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N-able MSP Manager Media

N-able MSP Manager Demo - MSP Manager dashboard

MSP Manager’s ease of use will free your team to deliver on your promise of great service.

N-able MSP Manager Demo - Company settings menu in MSP Manager

Configure the necessary company settings, including the time zone, tax rate, and business hours.

N-able MSP Manager Demo - Creating a ticket in MSP Manager

N-able MSP Manager offers a lightweight ticketing system with a quick entry feature.

N-able MSP Manager Reviews (32)

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Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/20/2025

"Comprehensive and user-friendly solution for managing MSP operations."

4/5

What do you like best about N-able MSP Manager?

What I like best about N-able MSP Manager is its all-in-one approach to managing client accounts, billing, and service tickets. The platform’s ease of use and automation features streamline daily tasks, making it easier to stay organized and provide better service to clients. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

One downside of N-able MSP Manager is that some features, like reporting and customizations, can feel limited. It would be helpful to have more flexibility in tailoring reports to specific business needs. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

N-able MSP Manager solves the challenge of managing multiple clients, service tickets, and billing in one place. It helps streamline operations, reduce manual work, and ensures a more organized approach to client management. This boosts efficiency and enhances the overall service we provide. Review collected by and hosted on G2.com.

Zine G.

Information Technology Specialist

Mid-Market (51-1000 emp.)

1/21/2025

"Very good and time efficient"

5/5

What do you like best about N-able MSP Manager?

Best thing about it is that it is accessible from basically anywhere I want, personal pc, work pc, and its efficacy directly to the point when using Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

That it keeps asking me to do updates on it Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

1/19/2025

"My reviewer!"

3.5/5

What do you like best about N-able MSP Manager?

It's easy usage for beginners, I like that its was easy to teach my colleagues how to use the platform. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

I think it's speed compared to other similar services I use could be better but still a good platform. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

1/28/2025

"N-able MSP Manager review"

3.5/5

What do you like best about N-able MSP Manager?

I love that it is easy to navigate, which makes everything more straightforward. Managing tickets here is seamless. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

I would love it if you could customise more, in terms of layouts and the general flow. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/15/2024

"msp manager, fully integrated in rmm"

4/5

What do you like best about N-able MSP Manager?

tha full integration with rmm and autoamte in open and close ticket Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

need a help in settings all things up the firsti time with parameters and billing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/23/2024

"N-able MSP Manager"

4/5

What do you like best about N-able MSP Manager?

N-able MSP Manager is known for its comprehensive feature set, automation capabilities, scalability, and strong customer support, all of which contribute to improving efficiency and effectiveness for managed service providers. Easy to use and Integration and Implementation is fairly easy to follow. N-able MSP Manager is a central tool for MSPs to manage their IT services and support their clients, and its frequency of use reflects the ongoing nature of IT management and support activities. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Limited Customization Options, Cost and Pricing Structure, User Interface and User Experience Review collected by and hosted on G2.com.

Prathmesh D.

System Administrator

Mid-Market (51-1000 emp.)

12/12/2023

"Overall experience"

4/5

What do you like best about N-able MSP Manager?

Scalability: MSPs often work with a variety of clients, each with unique needs and requirements. A good MSP Manager should be scalable, allowing MSPs to add new clients and devices without a significant increase in complexity. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Lack of Integrations: Integration with other tools and systems is crucial for a seamless workflow. If a tool lacks integrations with key applications or services, it might limit its overall utility. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/22/2023

"Feedback"

4.5/5

What do you like best about N-able MSP Manager?

Quick to respond

Communicates well

Easy to use Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

It is little slow.

Reporting is also not good Review collected by and hosted on G2.com.

Christie L.

Web Systems Administrator

Small-Business (50 or fewer emp.)

4/21/2022

"Good for smaller businesses"

3.5/5

What do you like best about N-able MSP Manager?

I liked that you could interface it with the rest of the software offered by N-Able as well as other software. Also, the overall admin management part of the software is intuitive enough that you don't need a degree in it to get what you want from the software. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

There are some limitations on some of the menus that made it harder to properly report out to customers or to identify what tech was doing for the customer. More flexibility in some of the menus would be very helpful! Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

It is great if you are not into doing too many customizations and want a tool to just get tickets tracked and customers set up. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

It is a way to keep track of customer requests in a way where the customer is enabled to submit requests directly to the software or the technician can log time so that administration know what the techs are doing for the customers and the amount of time spent at each which has helped tremendously with the billing aspect Review collected by and hosted on G2.com.

Jordan S.

Vice President

Small-Business (50 or fewer emp.)

10/4/2022

"Gets the Job Done"

2.5/5

What do you like best about N-able MSP Manager?

Ticketing and timer functions. Billing integration is seamless. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Wish it would be more integrated with other N-Able Products and also was updated to keep up with leading PSAs with new funtionality. Review collected by and hosted on G2.com.