# Netreo Reviews **Vendor:** BMC Helix **Category:** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Netreo Netreo is the most comprehensive IT Operations full stack monitoring and AIOps company. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others. Our platform is also an extensible environment with the ability for our user community to build and share their integrations with others in our customer community. ## Netreo Reviews ### 1. "Netreo: The Best Vendor for Full-Stack Monitoring and AIOps Solutions" **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Netreo?** I genuinely believe that Netreo is an exceptional and comprehensive full-stack IT management solution that goes above and beyond in providing us with actionable insights and recommendations to optimize our IT operations. With Netreo by our side, our network and system administrators have the power to swiftly pinpoint the root causes of outages, resulting in significant time savings and heightened productivity. One aspect that truly resonates with us is Netreo's utilization of advanced machine learning algorithms. These algorithms not only automate the fine-tuning of our NMS platforms but also guarantee the consistent delivery of high-quality services. This feature demonstrates Netreo's commitment to staying at the forefront of technology and ensuring that our IT infrastructure operates at its absolute best. Netreo's capabilities are evident in its performance and the positive impact it has had on our organization. We are genuinely convinced that Netreo is the ideal solution for optimizing our IT operations, providing us with the reliability, efficiency, and peace of mind that we need to thrive in today's ever-evolving digital landscape. **What do you dislike about Netreo?** There are no dislikes or complaints whatsoever. **What problems is Netreo solving and how is that benefiting you?** Netreo has proven to be an invaluable solution for addressing our organization's IT management challenges. With its comprehensive monitoring and automation capabilities, we are empowered to tackle the complexities of our full-stack IT environments effectively. The benefits we've experienced have been remarkable, as Netreo enables us to swiftly detect and resolve issues, minimize costly downtime, and optimize overall system performance. One of the standout features of Netreo is its advanced AIOps capabilities, which have revolutionized our operations. By automating tasks and streamlining processes, we have significantly improved our efficiency, allowing us to accomplish more with fewer resources. The time and effort saved in network and system administration tasks have been a game-changer, allowing us to focus on strategic initiatives and higher-value activities that drive our organization forward. The impact of Netreo on our IT management landscape has been nothing short of transformative. Its sincere dedication to resolving our pain points and enhancing our productivity is evident in every aspect of its design and functionality. We are confident in recommending Netreo to any organization seeking a sincere and convincing solution to their IT management needs. ### 2. Netreo Amazing IT Observability and Operations experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2023 **What do you like best about Netreo?** Unified Visibility and IT Operations for IT Infrastructure Hybrid (On-Premises - Cloud) **What do you dislike about Netreo?** Limited Documentarion in other languages (Spanish, Portuguese for LATAM) **What problems is Netreo solving and how is that benefiting you?** Netreo resolve: * Holistic Visibility 360 of IT Hybrid Infrastructure (Cloud - Onpremises) servers, network, Vm, Cloud, SDWAN, DDBB, Storage and others in sigle pane of glass * Central and simple administration with great granullar and costumized report for devices, sites, tipe of component and incluse Business IT Infra-Workflow * Incident Management in central point inclusive integrated with ITSM Tools My beneficts: * Single and unified point of diagnostic and operations IT Infrastructure with real information about availability, operation and predictive fails * Real management of IT Infrastructure with large retention of data for analysis and trends * Less time for resolve ### 3. Can be used occasionally **Rating:** 2.5/5.0 stars **Reviewed by:** Srija R. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Netreo?** Speed, Interactive and Easy access to the portal **What do you dislike about Netreo?** The pre-requisites, No autofilling options **What problems is Netreo solving and how is that benefiting you?** Cloud Issues ### 4. Great product, has many great features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Netreo?** Visuals and display. Templates help keep things organized. The auto-refresh functionality is excellent for keeping a window or tab open and not worrying that I'm missing something. The mobile app is great for keeping on top of alerts and Is my go-to method for monitoring our environment. **What do you dislike about Netreo?** The UI can feel clunky at times, often requiring clicking through multiple menus to take a single action. Making changes to templates does not apply the settings to all the devices immediately and sometimes requires manual intervention to get the new checks to appear on devices. It seems that we are consistently finding bugs and needing to reach out to the support team to correct issues that are not possible to fix on our own. **What problems is Netreo solving and how is that benefiting you?** We can accurately monitor our enviornment and get near real-time alerting for incidents. ### 5. Go Netreo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Netreo?** Love the team there. You can tell they want to help you and make it a priority to do so. They have integrations and features other vendors don't and are more than happy to help you set up new ones. Love the graphs, charts, customization options, NOC view and the GUI. They listen and are always happy to make changes in order to improve their product. **What do you dislike about Netreo?** Their phone app needs some polishing and always disconnects me requiring me to have to reconnect it using my computer. It would also be nice to be able to do "everything" from your phone and not be limited by only the features offered. **What problems is Netreo solving and how is that benefiting you?** Network visibility, downtime/uptime, executive reports, compliance, discovery, finding misconfigurations, and notifications from devices we know are critical to us. ### 6. All Systems Go! **Rating:** 5.0/5.0 stars **Reviewed by:** Brad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Netreo?** Ease of deployment and organization of data! We can quickly isolate events based on organizationally grouped data which makes MTTR lower and helps keep customers happy! **What do you dislike about Netreo?** Netro could be more open allowing customers to use it as more of a tool kit rather than a point solution. A good example is providing an SDK so partners and customers can build tighter integrations with third parties or homegrown tools. **What problems is Netreo solving and how is that benefiting you?** By allowing a more profound insight into mission-critical applications to ensure proper transactions continue to flow. We are able to provide our customers with higher levels of service based on the data gathered and displayed by Netro. ### 7. VP of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Duleep W. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Netreo?** Great product that helps keep track of device health. They are able to monitor devices at all levels and the development staff is very good at getting new devices into the system **What do you dislike about Netreo?** There is nothing ton disklike, given the any feature recommendation is always accepted as a challenge and becomes part of the feature set **What problems is Netreo solving and how is that benefiting you?** We proactively know what systems are malfunctioning or degraded. The alerting is intelligent ### 8. Netreo's team is working very hard to provide amazing monitoring and notification systems **Rating:** 5.0/5.0 stars **Reviewed by:** Tim K. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Netreo?** Their expert support team is extremely helpful. They continue to provide insightful improvements. **What do you dislike about Netreo?** I would embrace more training opportunities **Recommendations to others considering Netreo:** Test it out and see what it can do - don't be afraid to ask the team about any parameter you desire to monitor. They can do amazing things with this solution! **What problems is Netreo solving and how is that benefiting you?** Netreo monitors and alerts us on an extensive set of servers and network gear in our environment ### 9. Best On-Premise Monitoring solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime G. | VP Sales, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Netreo?** Easy of use and implementation of the solution. **What do you dislike about Netreo?** The price for small implementation of the solution **What problems is Netreo solving and how is that benefiting you?** We need only On-Premise instalation and monitoring. ### 10. Netreo is a top tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Netreo?** Easy to integrate and use, the implementation is quite straight forward, whenever needed the customer support was there to help, as we used every day. Also it is pretty cool how the number of features grows over time. **What do you dislike about Netreo?** Some of the UIs are a bit outdated. It can use some revamp **What problems is Netreo solving and how is that benefiting you?** on-prem legacy systems ### 11. Netreo has been a great experience as part of consolidation ITIM tools **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus C. | Global Manager, NOC, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Netreo?** The system service integration is being monitored as a business workflow where it's really easy to understand how systems are related to each other and how root cause analysis helps to pin-point the immediate issues **What do you dislike about Netreo?** The system integrations are still not at the level where Netreo can be seen as a key player for two-way communication or in major app stores. Examples, OPSGenie, JIRA Service Desk, Microsoft Teams, etc. It is still "code and not easy to do" **Recommendations to others considering Netreo:** It is important that before applying technology, projects and investment you really consider the problem/issues you are trying to solve rather the other way around. **What problems is Netreo solving and how is that benefiting you?** Observability, more than solving actual problems we are already looking at how to prevent them from happening. It has also help us to tell stories rather than "alert teams" **Official Response from Kyle Biniasz:** > Thank you for your review, Jesus! We appreciate your continued feedback as well as your suggestions for system integrations. ### 12. Netreo **Rating:** 5.0/5.0 stars **Reviewed by:** Michalis T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Netreo?** Hands down, Netreo's automation and orchestration capabilities enable users to automate routine IT tasks and workflows, reducing manual effort and increasing efficiency. **What do you dislike about Netreo?** Well although Netreo integrates with various third-party tools and services, some users may find that it does not integrate with all the tools they use in their IT environment. **What problems is Netreo solving and how is that benefiting you?** Netreo can provide end-to-end visibility into an organization's IT infrastructure, allowing users to identify and resolve issues quickly and proactively. ### 13. Netreo is the gold standard for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Netreo?** OmniCenter has highly customizable alerts and notifications. **What do you dislike about Netreo?** Although the categories and templates in OmniCenter are probably what make it so powerful, they aren't exactly intuitive. **What problems is Netreo solving and how is that benefiting you?** Omnicenter provides detailed performance monitoring and custom alerts at a level that exceeds the other products we have seen. ### 14. Main page works well; reporting and view changes are challenged **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Netreo?** Main view of our monitoring with alerts and outages clearly laid out. **What do you dislike about Netreo?** Hard to customize reports and views. Some of the monitoring for up/down WAN links are not very good. **What problems is Netreo solving and how is that benefiting you?** Quick view of problems and rising issues. ### 15. Nice monitoring system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Netreo?** Netreo does a very good job of monitoring our network equipment and includes great metrics such as uptime, bandwidth utilization, etc. It also has a good integration for Virtual Machines. **What do you dislike about Netreo?** Netreo can be very difficult to use and wrap your head around, due to the way it has multiple levels of groupings that settings can be controlled from. At times it can be quite difficult to figure out where a setting is being applied from. **What problems is Netreo solving and how is that benefiting you?** Netreo helps us monitor our systems and network equipment providing us with faster reactions to down events. This in turn helps us better provide support for our customers and coworkers. **Official Response from Kyle Biniasz:** > Hi there! Thanks so much for your review! We understand the Netreo platform is quite robust, but we're happy to help you get better acquainted with the platform through our online Netreo University Netreo User Training and/or Netreo Certified Administrator Training. If this is something you're interested in, please let us know and our team will help set you up on our training platform. ### 16. It works good but could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Greg B. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Netreo?** For the most part OmniCenter works well once you have all the devices added to it and configured for monitoring. It does a good job of monitoring Windows servers with WMI and other devices with SNMP. **What do you dislike about Netreo?** My biggest issues with OmniCenter is the lack of content sensitive help and the way it handles SNMP traps. **What problems is Netreo solving and how is that benefiting you?** It allows us to monitor the majority of our systems. ### 17. Having a close relationship with Netreo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Netreo?** I like the GUI and the fact that it is modular. It can be an all in one but it doesn't have to be. I enjoy the reporting tool too. **What do you dislike about Netreo?** It's fairly costly compared to other platforms. **What problems is Netreo solving and how is that benefiting you?** Increase visibility and the alerts it provides. ### 18. Clean and easy to admin NMS - OmniCenter **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan D. | Service Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Netreo?** Netreo knowledgebase is extensive and helpful when self admin of their monitor platform. Onboarding project team does an excellent job with migration and helping with the transition from current to Netreo. **What do you dislike about Netreo?** In a vendor agnostic environment, with a lot of different products and applications, we found some of our application performance monitors requiring Netreo development team involvement to get where we need to get to. **What problems is Netreo solving and how is that benefiting you?** The biggest solution they've provided us is executive level visibility into the health of the environment. Prior to we didn't have the observability business team was asking of us. **Official Response from Kyle Biniasz:** > Thank you for your feedback, Ryan! Great to hear you're finding success with the Netreo platform! ### 19. Device Availability & License information provided in Netreo's Device Management Console is Superb! **Rating:** 4.5/5.0 stars **Reviewed by:** Meghna S. | Cloud Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Netreo?** Netreo effectively sets up our RCA through its insight visualization, alerting and device activity logs for cutting down incident tickets whenever the device goes down. We can select multiple devices for editing their property with its selection method and we can also implement Master-Slave architecture to send commands from the Master to all of its nodes over the Netreo's device management console. **What do you dislike about Netreo?** We experienced a few license issues due to device duplications and it was effectively identified thanks to the Netreo platform. It provides excellent views of all details of our Prod & Non-Prod environments on a single, convenient screen. Its user interface is slick & deployments are performed with ease so nothing to dislike about the support offered by Netreo for our infrastructure monitoring requirements. **What problems is Netreo solving and how is that benefiting you?** Netreo makes it very easy on creating custom rules for defining the requirements to be met by our enterprise application. These rules govern the essential metrics such as average response rate, error rate and CPU usage for analyzing our application behavior. Device discovery is performed whenever we add a new device to our environment and it also is beneficial in letting us know the validity of the license. It also effectively isolates critical incidents from the noise that occurs due to false positives, misconfigurations and redundant alerts so that we can focus better on RCA. ### 20. Friendly and valuable support, and has a good GUI and powerful tools for Network Monitoring. **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick K. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Netreo?** Trace route, Ping tester, System Rule set, Automation and AIOPS implementation is very good. **What do you dislike about Netreo?** We could have had server monitoring on Netreo. **What problems is Netreo solving and how is that benefiting you?** It is helping us monitor our IT infrasturcture very effectively. **Official Response from Kyle Biniasz:** > Hi Karthik! Thanks so much for your review. It sounds like you may be interested in leveraging Netreo for server monitoring, and we have robust capabilities to do so. Please let our team know if this is something you'd like to explore, and we'd be happy to help! ### 21. Netreo Omnicenter works for local govt **Rating:** 5.0/5.0 stars **Reviewed by:** Luis P. | Application Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Netreo?** Licensing structure, UI, customization and granularity of monitoring options. **What do you dislike about Netreo?** I wish the O365 module wasn't a separate cost. **What problems is Netreo solving and how is that benefiting you?** Service and threshold alerts have allowed our organization to develop proactive monitoring practices. ### 22. Ongoing review of the Netreo Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Netreo?** Like the ability to run reports to check for anomalies. **What do you dislike about Netreo?** We have had some HA and service engine issues that are being addressed. **What problems is Netreo solving and how is that benefiting you?** Alert & review circuit utilization thresholds prior to the service being problematic. ### 23. Great to finally be in the cloud and monitoring with intelligence. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Netreo?** My team isn't spending time managing the product; they're spending time actually using it. This was a significant and welcome change in regards to the product from which we migrated. **What do you dislike about Netreo?** I know it's on the product roadmap, but we'd like to see the network pathing module with some good visualizations behind it. This would allow for us to better identify issues on our network and environment as a whole. **What problems is Netreo solving and how is that benefiting you?** One of the biggest, and slightly controversial, benefits of using this product was the ability to see who was making changes on network devices in our environment in near real time. This allowed for us to better enforce our change process albeit at the chagrin of certain staff members who view that as a bit bueracratic. ### 24. My experience with Netreo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Netreo?** The cost of Netreo is very reasonable. Out of all the NPM products I've looked at, Netreo has the most complete cost per unit pricing. **What do you dislike about Netreo?** Setup requires the assistance of a Netreo engineer. However, the cost is included in the purchase price. **What problems is Netreo solving and how is that benefiting you?** I use Netreo when reports of slowness at a WAN location come in. Netreo sheds light when bandwidth utilization is getting overrun at a branch location. ### 25. Netreo Is very powerful for monitoring bug not the most intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Netreo?** Netreo is very feature rich and the support we have experienced has been top notch **What do you dislike about Netreo?** Sometimes simple things have very complicated processes to accomplish. A good example would be creating reports. It is often very convoluted to create a report for something very basic **What problems is Netreo solving and how is that benefiting you?** Netreo is monitoring our environment and initiating Service Now incidents through automation ### 26. Great tool that helps drive customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Repair Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Netreo?** To be proactive on customer outages. Lots of times before they even know! **What do you dislike about Netreo?** Not much to dislike. Would be nice if there were some on the fly customization options. **What problems is Netreo solving and how is that benefiting you?** Ability to be in front of customer outages, which leads to less escalations. ### 27. Overall very responsive to questions and issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Scott P. | System Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Netreo?** The interface is straightforward and easy to use. **What do you dislike about Netreo?** Sometimes it is hard to find the menu item you are looking for. **What problems is Netreo solving and how is that benefiting you?** We have been able to roll out a couple of monitoring tools into Netreo, saving additional $$'s ### 28. Netreo is a Very good Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Netreo?** The feature of Configuration Backup and Auto Incident Resolution. **What do you dislike about Netreo?** Nothing dislike in the in Monitoring on the Netreo Side. **What problems is Netreo solving and how is that benefiting you?** Nothing Problems till now that has been faced in Netreo ### 29. I helped with Netreo installation for County of San Mateo **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Netreo?** The Quick View > Devices where you can check the status. **What do you dislike about Netreo?** Netreo polling engines is not able to handle all the data from network devices. Netreo was not compatible with the PAN snmv3. **What problems is Netreo solving and how is that benefiting you?** To identify the network outages. **Official Response from Kyle Biniasz:** > Hi there, thank you for your feedback! We would love to help address your concerns related to support for PAN SNMPv3. Netreo does support SNMPv3, though it is not recommended due to higher overhead and lower performance. Our support team is happy to help if you have any questions. You can also find more information in our documentation linked under "See how Netreo Improved". ### 30. Netreo is Very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Netreo?** Configuration Backup, Auto resolution of alerts **What do you dislike about Netreo?** Nothing dislike in the tool. Very good and effective tool for Monitoring **What problems is Netreo solving and how is that benefiting you?** Not much problems occured in Netreo till now ### 31. Easy to manage with great visibility into our infrastructure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Netreo?** When we were looking for a monitoring solution we came across Omnicenter and we were impressed with the ease of deployment and had support for so many devices already. When we started our deployment of our Omnicenter instance , support for devices we had that weren't included already were added for us during the onboarding phase. Omnicenter comes as a software appliance that reduces the overall management with no underlying operating system that needs to be supported. Regular new versions of the software is released with product improvements being made all the time. The mobile App functionality is a great addition for us. **What do you dislike about Netreo?** Due to Omnicenter being so heavily vendor managed and locked down for customer managed changes, we have run into a few occasions where needed some customisations that weren't possible. You have the ability to raise feature requests but these take some time to be implemented, if at all. **Recommendations to others considering Netreo:** Be sure to check that all your devices you want to monitor are supported or there are plans to add them in future. **What problems is Netreo solving and how is that benefiting you?** It has given us great visibility into our infrastructure and allowed us to resolve small issues before they become a bigger problems. ### 32. Simple and effective monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Netreo?** With all of the monitoring tools on the market, Netreo was able to be implemented in a day to start gathering data. There was no hours of configuration, they did almost all of it on the back end to get what we needed, and 95% of everyone needed in minutes. Add device or server and Boom: Data, Add a user and email, Boom: Alerts. The configuration of the counters, templates, and alarms are easy and for the most part intuitive (and there is a search that will find what you can't), almost everything is configurable to get it just the way you want, for everything else, their support can get it done. Simple, effective, and powerful! **What do you dislike about Netreo?** I have had times where I wanted to look a the user documentation and sometimes I find it lacking, but I have only looked at it a couple of times, for the most part, it has been intuitive enough to click and find. **Recommendations to others considering Netreo:** Shop and compare, then you realize that it is not a steal, it is just the honest way they do business: no gouging, no BS, no pushy sales. **What problems is Netreo solving and how is that benefiting you?** Went from Operations manager and some home grown monitoring, taking days to setup, tune, and manage, to installing appliance, giving it an IP, adding users, performing a device discovery, and getting monitoring data and alerts we needed in less than an hour. The system has only been offline for about 2 minutes for each upgrade we have run, and has been 24/7 rock solid. ### 33. NETREO is the digital revolution into the digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Marcio A. | CIO (Chief Innovation Officer) / Business acelerator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Netreo?** The portability, easy installation and even easier user interface The experience of using and managing NETREO is outstanding. **What do you dislike about Netreo?** Right now we are in love, so nothing so far. The AIOPs is amazing!!!!! Trully reviewing all experience of the user! **Recommendations to others considering Netreo:** Netreo can meet all your demands, sometimes you need to first think outside the box, specially when comparing with the market leaders in terms of main features, if got used to see something in a special way it will require you to change the way you see and manage some processes. Keep an open mind. **What problems is Netreo solving and how is that benefiting you?** We are looking to the problems BEFORE they happen and NETREO is helping the infra team to take actions even before to report there is a issue. So we can become ahead of it and improve the network and usability of the devices supporting the decision making process to enhance and upgrade any features of the network ### 34. Netreo OmniCenter helps us deliver real value to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Past Chair, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Netreo?** Netreo's staff is extremely responsive, assisting us with our needs and desires to use OmniCenter as a worthwhile tool in our environment. They have great expertise in their product and in how to help us tackle the challenges we face when attempting to holistically monitor and maintain our technology. **What do you dislike about Netreo?** We wish the email notifications could be more complex and tailored to the business unit being notified. For example, if a core piece of network equipment were to fail we would like detailed technical information about the outage sent to technology staff while non-technical business impact information such as which services might be affected to be sent to affected departments/users. **What problems is Netreo solving and how is that benefiting you?** Netreo allows us to monitor our entire network environment including detailed indicators that might expose potential problems. Beyond helping us to quickly address and correct any outages or issues Netreo also allows us to easily report and demonstrate our compliance on key goals. For instance, we can quickly report on battery run times for critical equipment like phones and wireless should power be lost to a building and present this to business leaders. ### 35. Review of Netreo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Netreo?** Ease of use and responsiveness of the support team. **What do you dislike about Netreo?** I tend to receive too many email notifications from out setup. **Recommendations to others considering Netreo:** Great product, easy to set up, and great customer support. **What problems is Netreo solving and how is that benefiting you?** Monitoring our network infrastructure as well as our critical servers. Both up/down notices as well as device resources. ### 36. Netreo is lean and has everything you need without the bloat. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex U. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Netreo?** Netreo is quick to setup and one can start getting value within a few hours. **What do you dislike about Netreo?** I wish some of the internal process were a bit more visible, like polling. It would be nice to see exactly what was being polled at any given time. **Recommendations to others considering Netreo:** If you are looking for the easy button, Netreo is for you. A breeze to set up, and covers all the basics. **What problems is Netreo solving and how is that benefiting you?** Hybrid cloud server monitoring and Microsoft 365 health monitoring. Netreo is truly a "set it and forget" system that is very reliable and therefore reduces administrative overhead. ### 37. Netreo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Netreo?** The interface is clean an versatile while still presenting the information needed. **What do you dislike about Netreo?** Sometimes responses are slow in the interface. **What problems is Netreo solving and how is that benefiting you?** Maintaining network uptime. Better notifications. ### 38. FIrst line point of contact **Rating:** 5.0/5.0 stars **Reviewed by:** Juan D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Netreo?** It easy to find and locate the source of any issue. Rather than having several alerts all over the place, Netreo's parent system allows us to review only the critical alerts to provide a quicker and faster response. I enjoy the multiple dash boards, specifically the network operations center view. This is my go to to visually locate any issues we may be having around our entire district. Using a map of our city and then placing each location within that map, we could easily navigate to any site with just a click. This is also a great tool for our executive team that needs just a big picture view of the status of our network. **What do you dislike about Netreo?** There is a lot to learn when first introduced, but after some training I'm sure I'll get to understand all the in's and out's provided by this wonderful system. The only real dislike is that to get the full network visibility you have to include each device and that can add up in terms of cost. **Recommendations to others considering Netreo:** It's a great tool to help maintain your enterprise network. **What problems is Netreo solving and how is that benefiting you?** We are using this to help us find bottlenecks and how we can make our network more efficient. This also helps with the baseline performance of all of our devices. We can see what trends we are having and also use that data and information to make better decisions on where to take our network to next. It certainly helped to determine the bandwidth needs of our growing student base. ### 39. Perfect alternative for tools like Zabbix, Nagios, Incinga, etc. **Rating:** 4.5/5.0 stars **Reviewed by:** Will M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Netreo?** Semi-automated deployments; hit the sweet spot between doing things manually and 100% automated (once you get the hang of it). **What do you dislike about Netreo?** - Configuration screens are not always consistent - Somewhat steep learning curve in getting started. - No real APM-stuff - Netflow-only => no performance metrics based on packets **Recommendations to others considering Netreo:** I good alternative if you think your current device monitoring is on the high-TCO-end due to maintaining the setup up-to-date. **What problems is Netreo solving and how is that benefiting you?** - Reduce maintenance effort for device monitoring - Very advanced capacity planning - Dependency mappings - Historical reporting - Autobaselining for lots of metrics and for a long period ### 40. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about Netreo?** What Netreo has to offer is a complete toolset that elevates IT Monitoring to a new level, minimizing the issues you may encounter when administering any infrastructure by providing very detailed and specific information on the status of devices, services and other technologies as well. **What do you dislike about Netreo?** No complaints so far. Netreo stands above every tool I've worked with before. **What problems is Netreo solving and how is that benefiting you?** Every company depends heavily on technology today, and to keep your business running, you must have a complete view of everything that keeps your technical resources operational. Netreo solves this problems. ### 41. Netreo's Omnicenter is a great asset to our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Netreo?** Technical support team is great to work with . **What do you dislike about Netreo?** Really haven't had any issues in using it or with support. **Recommendations to others considering Netreo:** Schedule time with the support team to have their expertise assist with the setup. **What problems is Netreo solving and how is that benefiting you?** We have to the minute reporting on server up times and alerting on any issues that may arise. ### 42. Good system for Network Performance Monitoring, which still can be improved **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Netreo?** Nice GUI (Graphical User Interface), simple architecture, easy support/administration functionality using admin tools, friendly support team (fast reaction on issues fixing) **What do you dislike about Netreo?** Performance looks not yet optimized but we hope, that Vendor Team will fix this soon. Not delivered as Docker Container (not scalable). What will really improve quality of data and enable horisontal scalability is switching from low performant mysql-like DB to combination of NoSQL (Neo4j, Mongo) + PostgreSQL. New Interfaces like customizable RESTFull and Kafka can really improve the product and make it future ready. **What problems is Netreo solving and how is that benefiting you?** Network Performance Monitoring, reporting. Simple architecture, easy support/administration functionality using admin tools. ### 43. Netreo review **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Netreo?** Ease of access to central monitoring page, which displays all devices we have configured to be monitored across all of our schools **What do you dislike about Netreo?** We are unable to monitor idracs of servers which would give us quick look at raid status. Right now, alerts that threshholds are exceeded are the only way to know and raid's status **What problems is Netreo solving and how is that benefiting you?** Quick notification of basic up/down of switches and servers/services, which is helpful to know hopefully before users realize there is an issue we can start to resolve ### 44. Great Product and almost more importantly great support **Rating:** 5.0/5.0 stars **Reviewed by:** Danny S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Netreo?** It is a high touch model. They are always able to help me out. They also give me ideas from time to time on use cases I had not considered **What do you dislike about Netreo?** It is a powerful product. With great power comes great responsibility. There is so much that can be done but I do not have the time to do it justice. **What problems is Netreo solving and how is that benefiting you?** I am very aware of performance issues. The issue discovery is almost immediate. The down time on our network has gone down significantly. ### 45. Cloudmonix, Netreo's product has been awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Netreo?** Scaling features, automation, monitoring **What do you dislike about Netreo?** UI not so modern, visualization could improve **Recommendations to others considering Netreo:** Netreo's products are great for those companies that are lacking in manpower. We are severely lacking in manpower and have used it to do a lot of automations which includes scaling and descaling our servers. We have also used it's monitoring to analyze information and create rules that would make our applications' uptime almost 100%. The reports are also useful as it provides a summary on server's uptime and errors. It's a great product all in all. **What problems is Netreo solving and how is that benefiting you?** Automation, lack of manpower ### 46. Great support and monitoring views **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Netreo?** The centralization of monitoring, analysis and resolution of incidents on a single platform that reduces the learning curve of the IT department and streamlines many technical processes and procedures that would result in services being unavailable for a longer time. **What do you dislike about Netreo?** Netro could add more monitoring items and templates from leading manufacturers to reduce the time to set up the environment. **What problems is Netreo solving and how is that benefiting you?** Netreo helps us in the identification, classification and automated resolution of the most common incidents that occur on the network. In addition to collecting IP traffic information and monitoring network traffic. ### 47. The support we received was amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Jivago R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Netreo?** Because the tool is intuitive, as well as the great support we received, it was possible to perform the installation and configuration quickly. **What do you dislike about Netreo?** Nothing for now. Maybe if it was in my language. :-) **What problems is Netreo solving and how is that benefiting you?** The proactive actions of the tool have allowed me to solve first level problems very quickly. So my team is more focused on continuous improvement. ### 48. Netreo OmniCenter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Netreo?** Ease of use, WMI collection of Windows server logs, Netflow Collection. Good support. **What do you dislike about Netreo?** Adding devices can be cumbersome sometimes **What problems is Netreo solving and how is that benefiting you?** Decreasing downtime, increasing visibility. Identifying patterns to find network performance problems. ### 49. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Netreo?** Simplicity of deployment and easy to use **What do you dislike about Netreo?** Nothing to dislike until now............ **Recommendations to others considering Netreo:** Fast to implement and easy to use. **What problems is Netreo solving and how is that benefiting you?** Monitoring all the enviroment with a single tool. ### 50. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Netreo?** Simple to use, great support, easy to integrate with other systems. **What do you dislike about Netreo?** The price is slightly higher than expected for the Brazilian market (due to the devaluation of our currency, the real). But this has already been considered by the Netreo team and they are helping us with the case. **Recommendations to others considering Netreo:** The staff and support team are great. I highly recommend it! **What problems is Netreo solving and how is that benefiting you?** We are monitoring our systems and machines quickly, efficiently and simply. ## Netreo Discussions - [What is Netreo used for?](https://www.g2.com/discussions/what-is-netreo-used-for) - 1 comment - [View Netreo pricing details and edition comparison](https://www.g2.com/products/netreo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A13%3A32+-0500&secure%5Bsession_id%5D=d3596cf2-27aa-4ac7-b32c-2d4f62c5cd8a&secure%5Btoken%5D=6caa0bb7d49db050a3780052c7ad59016106eb46b3829ae4703665c31e25dd71&format=llm_user) ## Netreo Features **Functionality** - Monitoring - Alerting - Logging - Response Time - Reporting - Data Visualization **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Generative AI** - AI Text Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Performance Baseline - Data Visualization - Path Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Database Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top Netreo Alternatives - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (689 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - 4.5/5.0 (578 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews)