Auvik is helping me solve my problems. I used to have all the problems. Now I have muuuch less problems and I have a to-do list made by Auvik's alerts.
Alerts paired with a nexus of information -known as their Knowledge Base- will at the very least point you in the right direction to a resolution. I use the knowledge base to fill in any gaps in my knowledge of the product ultimately assisting in my goal to reclaim the network.
I needed to set up IPFIX for a Barracuda Firewall for Traffic Insights.
Here's that article: https://support.auvik.com/hc/en-us/articles/360031016331-How-to-configure-IPFIX-on-Barracuda-NG-firewalls
Now I can see everything there is to see - within a single evening. No research on configuration needed because they walk you through everything.
I used Auvik's new Syslog feature to track down duplicate SVI IP's for an intercom system, as well as the interactive map to locate a down camera's switchport to get some deeper understanding on what was happening to our surveillance system.
I've also used Auvik's alert for Configuration Changes to see when changes are made to the network.
The troubleshooting and monitoring capabilities of Auvik are limited to how much you educate yourself on the solution (using their super legit training classes and certification course which is free for users), and how much time you are willing to put into fine tuning it.
Every Saturday at around 9pm I have a whole site going down. I get a flood of alerts letting me know something is happening and sometimes a few switches don't come back up all the way. Thanks to Auvik, now I know its more than just a few switches having problems intermittently, that there is a pattern, it's the whole site, and it's probably a power issue with the building. Still working on that one, but Auvik is helping me spend my time efficiently.
With the interactive maps, it is easy to educate supervisors and coworkers on how things are working and what should be changed or improved. I can even give access to technicians so they are in the know as well!
The benefits of Auvik so vastly out weigh the cost of the service, and I hope my review helps you get the answer you're looking for!
10/10 will purchase again. Review collected by and hosted on G2.com.