SysAid

SysAid

4.4
(227)

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

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Showing 227 SysAid reviews
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Carlos M.
Validated Reviewer
Verified Current User
Review Source

"Experience for SysAid"

What do you like best?

I really like the application, the ease with which it is used and it has a very friendly interface, the configuration of templates, the export of reports and the generation of reports, the inventory, this I really like because when I enter a team I have a complete information of the equipment, that is, where it is, who has it, the characteristics of this equipment, if it lacks updates that programs have installed, the license that uses the software, among others, the ticket system is easy to use because you generate your template so that the user is easy to use and is not laborious, I think it does not have a high price, I believe that the collection depends very much on the functions that are acquired, it can be easily configured, they respond quickly , all this comes within the package that is purchased as mentioned above, if I recommend it.

What do you dislike?

I do not see any disadvantage to this platform because the package that I have or that I purchased meets the requirements for the company I work for, for example, inventory, reports, tickets and affordable price.

Recommendations to others considering the product:

I highly recommend this platform, since it offers many advantages for the easy use of it, as previously discussed its computer equipment inventory system, the tickest systems, the tracking that is generated, the ease of generating reports, the easy integration with the active directory.

What problems are you solving with the product? What benefits have you realized?

I solve problems in issues of IT support, the benefits are that you have a tool to measure the work and how long it takes

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Esau Q.
Validated Reviewer
Verified Current User
Review Source

"Sysaid es Excelente "

What do you like best?

Hi, what I like the most about sysaid is its easy operation for users when lifting a ticket and thus solving their problem immediately, on the other hand we can take a very well organized inventory of computer accounts and the best is not as expensive as other systems from itil

What do you dislike?

what I dislike about sysaid is that their technical support is too bad and there is not so much information on the web,

since we recently had a migration from their system to another server and they could not help us, they took too long to contact us and when they were migrated their system was when they contacted us

Recommendations to others considering the product:

better competitive costs to the other incident management systems

What problems are you solving with the product? What benefits have you realized?

all the in

The problems that are being solved with sysaid and its platform is to keep track of incidents and thus we can realize that we are failing and better our support servicecidences of my company

What Service Desk solution do you use?

Thanks for letting us know!
Mariana N.
Validated Reviewer
Verified Current User
Review Source

" IT Services Management"

What do you like best?

what I like most about the application is the possibility of managing the IT services we provide to the organization, additionally, it is based on the best practices under the ITIL methodology. Another positive aspect of the application is that it is available in the cloud, so it is not necessary to have a physical server and we have a high level of availability of the application. The process of cutomization of ticket templates and notifications are also simple and friendly for the administrator.

What do you dislike?

It seems to me that the response times at the time of taking an incident are very long, since it involves scheduling a meeting with the online specialist and the least it has taken to connect is 2 weeks after the report.

Recommendations to others considering the product:

It is an excellent application but it is important to review the support topic, which includes customization and induction in the administration of the application.

It is also important that the personnel have knowledge of the ITIL methodology that is based on the best practices, since for better use of the tool they must know these management processes.

For implementation, it is suggested that the manufacturer team provide on-site support for the implementation process and that all training hours that are necessary be contracted.

In case of not being sure to implement the 4 processes of the ITIL service model, you can start with the Incidents and requests modules, with them you reduce costs while implementing the changes and problems modules.

What problems are you solving with the product? What benefits have you realized?

The management of the requests made by the end users to the Systems and Technology Management through the creation of tickets, as well as better tracking of registered tickets with requests for IT services

Pedro E.
Validated Reviewer
Verified Current User
Review Source

"Ease of support and attention to desks"

What do you like best?

We have a control system normalized by tickets, where all the activities are in control of monitoring by our servers. I believe that the tool is unique in managing daily activities by our department. Additional as well as each activity that is documented for future change control solutions or to manage faster solutions. The tool is accessed from the cloud, by which, the vast majority of users who access the tool belong to the same department and therefore we scale the tickets for solutions together

What do you dislike?

The Sysaid system, in comparison to other tools installed locally within the local area, depends on an internet connection, therefore the tool is not fully available, as it happened at the time of losing connection.

Recommendations to others considering the product:

I consider the tool to be very useful for control by means of tickets, if you want to have a better control of customer services, this is a necessary and useful tool

What problems are you solving with the product? What benefits have you realized?

Currently our management has improved thanks to this ticket management system, because only the fact of being documented and parked waiting to be solved by resolution specialists. Our clients feel even more attended and more confident in knowing that they will be taken care

Marcos P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

" Customer service sysaid."

What do you like best?

Sysaid is a tool that we use in the company as a customer service or requirements center that is managed under a platform to generate tickets for the incidents that we have in the field of technology. When a user has a problem, incident or a complaint regarding failures of computer equipment, the user generates a ticket explaining in a note the failure of the incident, where a staff of the premium center takes note, communicates with the staff and is assigned a ticket number with the incident, so that the user has his control number where he can check the status of his problem. Sysaid classifies incidents by priority and by generation time. It is a great tool in the field of customer service.

What do you dislike?

It is a tool that helps us in a great way to have a great order and meaning to each of the generated incidents, to give a better response to the users. We have not had any distaste for the tool because they have answered us in a positive way even though the tool has been implemented for more than 2 years implemented in the company.

What problems are you solving with the product? What benefits have you realized?

with the help of the sysaid tool it has helped us to have a much better order and a follow-up for the most effective user. That is why it is a very useful tool.

Victor M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My experience working with SysAid helpdesk tool."

What do you like best?

In the depratamento of technology where we work we serve the users that present some failure to solve it, due to the high demand of the technology department, it was decided to apply a modality of attention to the user through tickets where users record their incidence, Sysaid is a software that generates tickets for incidents that each user requests, the tickets are generated by the clients and assigned to the departments responsible for solving each of these failures.

What do you dislike?

The implementation of the sysaid tool was a project that fit perfectly in the company, the users accepted the new implementation and the way to solve the faults. The tickets are assigned with a priority type depending on the level of the fault and the position that this person has.

What problems are you solving with the product? What benefits have you realized?

With the implementation of the sysaid software we have managed to have an order for the users to have the ticket number where they explain their incident and then that is assigned to the specialized department to solve said failure.

LUIS E.
Validated Reviewer
Verified Current User
Review Source

"Powerful customer service"

What do you like best?

A ticket system that controls the service of our department, based on a software to track incidents or problems for the users of our company. The commitment generated by this tool is close with the user. In it we can observe each management of the agents or specialists of the system area, the same system is treated under a first level of attention and depending on the criticality of the problem, it is scaled to second levels of attention. Thanks to its historical section, we can verify who has had and who has seen each incident. This tool through users synchronized with the active directory of the company have privileges within the tool that allows you to consult, generate or edit tickets according to the role you have.

What do you dislike?

The direct attention with the user has become a problem through the tool directly, since the messaging function by electronic mail, does not interact directly within the system but in a foreign way by means of emails, which indicates that the user does not register under the same tool some change or thought of direct feedback with the attention specialist. However, the tool meets the basic needs of user care

Recommendations to others considering the product:

I recommend as a user of SysAid that customer service is and will be of great quality as they use this tool. Response times and growth will be gigantic compared at all times.

What problems are you solving with the product? What benefits have you realized?

Direct cases are resolved in our company. Customer service has become dispensable through SysAid. With this each management the user feels better attended by knowing in a formal way how the process of care management goes. It has totally improved the quality of service and has created trust in the interaction of users with the customer service department.

PEDRO P.
Validated Reviewer
Verified Current User
Review Source

"Customer services controlled by tickets"

What do you like best?

Looking for a control based on levels of attention with generation of tickets by priorities, Sysaid has fulfilled all the expectations of all the control we have requested, a tool seen from the cloud, with multi-access by registered and synchronized users under an active directory. It has allowed to improve the quality of service in time and administration, a complete system of documentation of how the process of the requests or requirements goes. As a primordial activity it is observed that each morning each ticket must have some process since it indicates that we must be attentive to the requirements of the users

What do you dislike?

As a reporting system it is not the most optimal tool, since it does not show a specific conclusion of each registered case, therefore in case of requiring a more detailed information with attention times or quality of service statistics it is not possible. However, Sysaid is the most complete ticket generation tool

Recommendations to others considering the product:

For a controlled service, whatever your department may be, with this tool that is the precursor of solutions, it is a complete method full of increasingly automated features compared to other users' attention control system

What problems are you solving with the product? What benefits have you realized?

Once the tool has been used for the internal control of our management as a technology department. We have seen that the attention times have been better. Clients have reported that each service improves in time and attention, because the tool generates information for each registered case. It is an exponential solution of daily cases

Jose V.
Validated Reviewer
Verified Current User
Review Source

"Help Desk Software"

What do you like best?

SysAid is a modular ticket management program that adapts to all the needs of the company. It manages all the processes of the technology support center.

The users upload the incidents in the SysAid web portal through the association of the active directory of the company and the cloud service of SysAid. After authentication the user can manage their index to the IT department of the company.

Help-desk staff is responsible for distributing the corresponding tickets to each resolving entity in the IT area. End users can track their incidence from the moment it is created, until it changes status and is solved. They also have the ability to chat with IT staff.

SysAid has something called knowledge base is a database where you have stored the tips and possible solutions that IT staff gives for each incident. This is very helpful since it reduces the IT response time to the end user.

SysAid is highly customizable, it has a customizable and intuitive web interface, easy to configure and implement.

In each indicencia is the section of solution where the IT staff indicates the solution to the case, this is the activities tab where you see the time of solution, the message section where you see the interaction of the end user with IT, the chat area It also corresponds to the interaction of the end user with IT and greatly helps the history of the incident from who creates it up to the scaling it has had over time.

What do you dislike?

Lately the service in the cloud has had its falls of a few minutes but they have become a little more everyday. With respect to the operation of the tool I have no objection.

Recommendations to others considering the product:

SysAid in a modular program for the management of ITIL services that go beyond Service Desk

What problems are you solving with the product? What benefits have you realized?

Lately the service in the cloud has had its falls of a few minutes but they have become a little more everyday. With respect to the operation of the tool I have no objection.

Edgar L.
Validated Reviewer
Verified Current User
Review Source

"Services controlled with tickets by Sysaid"

What do you like best?

In search of a first level attention with automation of the assistance by tickets, between cost savings and time invested in controlling multitudes of requests or incidents. Sysaid is presented as the only control tool in the cloud capable of being managed by several users, capable of assigning tickets and reporting a history of changes that contribute to the solution of cases

What do you dislike?

The personalization of the product does not lend itself to specify the labels or ways to determine a ticket, therefore to generate them, the options are very generic, additionally, because a system in the cloud sometimes suffers failures, nevertheless the tool complies with your general work

Recommendations to others considering the product:

If you rely on ITIL theories. In adminstracion of tickets in attention to the user, this is the tool that you need. It is able to relate to your active directory platform, so to determine users with requests and incidents, also that they know who of our department are responsible for the attention and resolution of cases.

What problems are you solving with the product? What benefits have you realized?

Since the tool was installed, it has resolved all the incidents, the response times and the certification of responses to reported incidents. For being a handler even of documentaries. we have used the tool as an instrument for future occasions and improve the attention processes

Anderson C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Average tool"

What do you like best?

SysAid is a average tool, it has many customizations to complement the administration and control of any Service Request, can create categories and sub-categories for a correct classification of request or incident. we have many camps for add information about Service Request, we can add notes, status, information about the user who created the Service Request(LDAP Active Directory or manually).

Classification of priority, impact, service time, change history. You can send direct messages to the user's email to inform or indicate something. With the new update of SysAid V19.1.24 b1, you have fast graphs referring to the requests made, by operator by group, by category, time. You can generate reports of the statistics of the requests. It has a section for an inventory of assets, knowledge base. Friendly interface, easy to use.

What do you dislike?

Some bugs. Sometimes the screen does not load completely, the upper bar disappears, when assigning the applications it shows error of the assigned request and it is necessary to re-enter the request and assign it.

Recommendations to others considering the product:

Easy to use tool, very complete in terms of the order they need to give and the characteristics to be implemented based on the information required for each request, I recommend it.

What problems are you solving with the product? What benefits have you realized?

Organization and control. For the first level of attention to the user, has contributed to the moment of receiving all the requests by the users, classifying them and assigning them to the second level of resolution of incidents. The resolution times have been improved thanks to the order, in turn, statistics are handled of everything attended, resolved and pending.

Stephen V.
Validated Reviewer
Verified Current User
Review Source

"SYSAID Full Featured - Ease of Use Support Desk and Change Management Solution"

What do you like best?

The Self-Service dashboard that was recently introduced. The Business Analytics that was added that I have begun to use and find it extremely useful. The staff and people that I have had the pleasure to work with over the past 15 years.

What do you dislike?

Reporting is slightly on the weak side, but usually can find a way to find what I want. Would be great to have a little more on a report builder module if possible. Would like to have more reporting configuration options both in the reports and Business Analytics.

Recommendations to others considering the product:

Report Builder Module to do on the fly reports and queries. The Business Analytics module. Fantastic Option. Also the new Self-Service Portal.

What problems are you solving with the product? What benefits have you realized?

I've been using SysAid for over 15 years both in my current company and in my previous company. I could not be more pleased with this product and the way they handle their version upgrades always making the product better and listening to their customers in making their product better. I also used their professionals to provide enhanced training to my staff and it is helping to make our helpdesk better than ever for our staff and end users.

Eduardo R.
Validated Reviewer
Verified Current User
Review Source

" Service desk service Sysaid"

What do you like best?

In the department where I work, it is a provider of technological services to users who are part of the same company. The day to day present failures with the technological equipment and it is necessary to solve the fault so that the company continues producing. To see all the flaws, the SYSAID tool helps us to organize the faults of the users organized by tickets. Each failure of the users creates a ticket where the faults are described, then the tool classifies the specialized departments in each area of ​​the failure.

What do you dislike?

One of the weaknesses that the tool presents is when generating reports to determine which department has the best performance and problem resolution times. These studies work to get a calculation in which department or specilist you have to make an observation or congratulate.

What problems are you solving with the product? What benefits have you realized?

With the functionality of this tool helps us to have a more organized process to solve each of the failures with a number of tickets so that the user also has his incident number and can check the status of his case.

Enrique P.
Validated Reviewer
Verified Current User
Review Source

"Service desk Sysaid"

What do you like best?

For the technology department we need an organized way to correct the errors presented by the users, sysaid helps us that users can translate their complaints in the form of a ticket that is assigned to the specialists in each area, such as networks, servers and support. With the help of sysaid the tickets are classified by department, priority and time of resolution. This tool organizes the incidence and has a control with number of tickets to give answers to the users

What do you dislike?

The software sysaid at the level of generating reports and giving a summary of the efficiency of the support personnel, the tool does not offer the report of the time of resolution of the failures or the administrators that solve more incidents and at the best time. This function is necessary to determine without a staff is not being efficient to support users, you must also improve the graphical interface of the administrator.

What problems are you solving with the product? What benefits have you realized?

It helps to assign the failures of the users to provide the necessary support to the user who needs it.

Roberto P.
Validated Reviewer
Verified Current User
Review Source

"a true organizer of user attention tickets"

What do you like best?

The organization of tickets or the number of cases organized under a tool has never been as simple and effective as sysaid. This is the reason why. It is very important that the disorder is over. for example, as the documentation of solutions that have been saved. Each user of the departments is better served under regulatory and synchronized control.

What do you dislike?

Until now the only error of the tool is that it does not allow me to take full control of the tickets per assigned user, since it depends on the privileges that are assigned as the system administrator or administrator of the platform.

Recommendations to others considering the product:

The tool is totally recommended to any user or company where the department of control of management. want to take control and improve service quality levels. For this, I totally recommend the tool.

What problems are you solving with the product? What benefits have you realized?

It has enabled us to have the control and the order of attention to users for ticket assistance. They feel better served and for the staff of our department it looks better because there is a scale and there is not so much work requirement.

Fabian Q.
Validated Reviewer
Verified Current User
Review Source

"The power of digital coordination to improve customer services."

What do you like best?

After a long routine and tireless customer service without showing any kind of statistics and content as documentation. Sysaid is presented with an administration from the cloud, which has helped to improve the administration of the attention that we make, since we do a routine monitoring of the tickets, resulting in the documentation of each process. Thanks to this tool, it has become a fundamental piece today.

What do you dislike?

The only problem with the tool is to customize categories as an option to carry out the process of loading tickets into the system. From the rest the tool works perfectly

Recommendations to others considering the product:

We recommend the tool completely, in case you need a ticket management control which saves you time and attention processes. This would improve the quality of service

What problems are you solving with the product? What benefits have you realized?

It has enabled us to streamline the quality of service of our services. Decrease hours of hard work of control and distribute for each department a better quality of attention in time and process

Miguel S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

" Experience with the SysAid failure control tool"

What do you like best?

With the help of SysAid we manage the control of insidences in an organized way with generation of tickets for each of the incidents. These tickets are listed to keep track. Each one of these tickets is assigned to an area specialist to solve said failure with a step-by-step record that I made so that it is documented.

What do you dislike?

The user interface is a bit old, at the time of assigning the ticket it is difficult to locate the groups or category to locate the specialists, you also do not have the option to print a report to view the times of solution of the incidents to calculate the efficiency of solution.

Recommendations to others considering the product:

Improve graphic interfaces for better user experience

What problems are you solving with the product? What benefits have you realized?

Thanks to this tool we handle an excellent control problem solution. Each user is responsible for creating the ticket with the failure it presents. And we take care of assigning it to a specialist.

Pedro J.
Validated Reviewer
Verified Current User
Review Source

" Management of ticket service desk with Sysaid"

What do you like best?

Sysaid is an incident management tool that helps us to have control to manage the resolution of failures of users that provide service. They proceed to access the portal of sysaid and explain their requirement, the tool creates a ticket where it is redirected to the department that is responsible for solving the failure with time of creation of the ticjet and person in charge to solve said failure.

What do you dislike?

the tool the moment the synchronization is done has presented me communication failure with the active directory of my domain server giving failures at the time of generating the incident, this failure means that the users that have failed can not generate their report.

Recommendations to others considering the product:

Improve the graphical user interface

What problems are you solving with the product? What benefits have you realized?

with the help of the tool the ticket generation is managed in a more organized way and with greater control of the personnel in charge of providing the necessary service.

Luis G.
Validated Reviewer
Verified Current User
Review Source

" Sysaid service desk system"

What do you like best?

With the help of the sysaid software we organize support requests through the ticket management provided by sysaid. This tool generates tickets with the reports that users request. The users describe the faults they present, they are processed by the administrators of the different support departments that are provided. They are assigned to one of the specialists and the faults are solved.

What do you dislike?

We have configured the sysaid by the server department that the sysaid service is associated with the active directory of windows server to synchronize the users, when the connection is lost the tool does not allow generating the reports since there is no redundancy in the application in functioning without the active directory association.

Recommendations to others considering the product:

improve graphical interface.

What problems are you solving with the product? What benefits have you realized?

With the help of sysaid we give a quicker response to our end users of the faults that arise and in a much more organized way.

Grecia S.
Validated Reviewer
Verified Current User
Review Source

"Administering SysAid"

What do you like best?

We apply the sysaid tool in the company as a ticket manager to indicate the incidents that users have. Users describe the failure that occurs and create a ticket that in turn is assigned to a specialist to solve the failure. This tool has the virtue of assigning priority to the incident and this influences the time it takes to solve it.

What do you dislike?

The problem that presents is when generating the reports to visualize the performance of the specialists, also when selecting the specialist to solve the failure. The interfacez gracia is a bit obsolete for the admin user.

Recommendations to others considering the product:

Improve administrator graphical interface

What problems are you solving with the product? What benefits have you realized?

With the help of this tool we attend in a more orderly way the incidents and taking control of each failure and follow-up to give a concrete solution and always give the best solution to the final client.

Karam K.
Validated Reviewer
Verified Current User
Review Source

"Un logiciel agréable à utiliser"

What do you like best?

Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus.

What do you dislike?

La gestion des réseaux n'est pas optimisée. Il y a du travail à réaliser au niveau de la découverte des équipements informatiques, surtout sur un réseau avec des multiple VLAN. Le reporting a connu beaucoup d'amélioration mais peut l'être encore plus (les fichiers de sortie ne sont pas très jolis).

Recommendations to others considering the product:

Je le recommande vivement à ceux qui cherchent un système fiable avec un support accessible et disponible.

What problems are you solving with the product? What benefits have you realized?

Nous avions un sérieux problème pour la gestion des flux des incidents et disposer d'un système peu stable ne facilitait pas la tâche. Sysaid est très stable, vous l'installer une fois et vous ne vous souciez plus de son fonctionnement. Ce logiciel nous a permis de contrôler pour le mieux la gestion au quotidien des incidents.

Paul L.
Validated Reviewer
Verified Current User
Review Source

"SysAid is a great IT Service Ticket and Management Tool"

What do you like best?

I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well.

What do you dislike?

It can sometimes be difficult to add pictures to a knowledge base article. It is doable, but it can be time consuming to make it look as good as a word doc. But perhaps that is just because I am more experienced with formatting documents in Word compared with HTML.

Recommendations to others considering the product:

We are using it without taking full advantage of the end user portal, but I think we are missing much of the value. Perhaps it would be worth consulting with SysAid to ensure you implement the product in a way that will maximize your benefit. On interesting way we are leveraging the product is by enabling tickets to be automatically created from emails sent to a specific email address. Our end users find this to be incredibly easy and useful. So our end users don't really directly interface with SysAid much at all, if ever. Really only our IT team uses it.

What problems are you solving with the product? What benefits have you realized?

With SysAid, we are able to divide and conquer, organizing our efforts in a coordinated fashion, tracking and recording our progress on projects and troubleshooting tasks.

Mike G.
Validated Reviewer
Verified Current User
Review Source

"Sysaid is a great product"

What do you like best?

Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents.

What do you dislike?

While it is highly configurable, it can sometimes take a few minutes to find the location for the items such as Type and Sub-Type and to make changes.

Recommendations to others considering the product:

It is very reasonably priced and comes with a lot of configurable items that can be tailored to your business. Their tech support is very responsive and follows up quickly.

What problems are you solving with the product? What benefits have you realized?

Incident Management and IT requests. The benefits seen are a reduced time in incident resolution, especially since we have reduced the number of IT support personnel.

Judy K.
Validated Reviewer
Verified Current User
Review Source

"Best Help Desk software Ever"

What do you like best?

SysAid is an easy to use program for entering Help Desk tickets. One of the best features is how easy it is to find tickets relating to a particular problem or individual. You can see at a glance the status of tickets and can have the system automatically escalate the ticket if necessary.

What do you dislike?

The only thing I can list that I dislike is I have not yet tapped into everything SysAid is capable of doing. There are many features that we are adding as time goes on such as the calendar feature.

Recommendations to others considering the product:

A lot of bang for your buck!

What problems are you solving with the product? What benefits have you realized?

Management is looking at the volume of tickets per year to see if there is adequate staffing in our department and where extra help may be needed. SysAid has allowed our technicians the ability to stay on track by having all tickets in one location and sorted by priority.

Ing. Juan Manuel Q.
Validated Reviewer
Verified Current User
Review Source

"Optimaadministración de incidencias"

What do you like best?

Principalmente la facilidad con la que se cuenta para acoplarlo de acuerdo a las necesidades de la empresa.

Es dinámico para el uso de los usuarios como para los administradores.

La capacidad que ofrece al hacer análisis de información

Una de las cosas que me agradan es la capacidad de acomodar el reporteo, al igual la manera de administrar lo proyectos.

Ya que la forma de administrarlos, son dinámicos, amenos, y fácil de entendimiento.

Es de mi agrado que este pensado para la parte análisis, llámese que al momento de levantamiento de incidencia este este con categorías cerradas, para lograr agrupar la información.

What do you dislike?

El dinamismo con el que cuenta para hacer análisis de información, y administrar los proyectos que se tienen como resultado.

Recommendations to others considering the product:

Hacer conciencia al personal, sobre la importancia que se tiene al contar con información concisa, teniendo como resultado estadística que ayude a crear nuevos proyectos para la satisfacción optima de nuestros usuarios y a la empresa misma.

What problems are you solving with the product? What benefits have you realized?

Una mejor atención a nuestros clientes.

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