SysAid

SysAid

4.4
(215)

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

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SysAid review by Victor M.
Victor M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My experience working with SysAid helpdesk tool."

What do you like best?

In the depratamento of technology where we work we serve the users that present some failure to solve it, due to the high demand of the technology department, it was decided to apply a modality of attention to the user through tickets where users record their incidence, Sysaid is a software that generates tickets for incidents that each user requests, the tickets are generated by the clients and assigned to the departments responsible for solving each of these failures.

What do you dislike?

The implementation of the sysaid tool was a project that fit perfectly in the company, the users accepted the new implementation and the way to solve the faults. The tickets are assigned with a priority type depending on the level of the fault and the position that this person has.

What problems are you solving with the product? What benefits have you realized?

With the implementation of the sysaid software we have managed to have an order for the users to have the ticket number where they explain their incident and then that is assigned to the specialized department to solve said failure.

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SysAid review by LUIS E.
LUIS E.
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"Powerful customer service"

What do you like best?

A ticket system that controls the service of our department, based on a software to track incidents or problems for the users of our company. The commitment generated by this tool is close with the user. In it we can observe each management of the agents or specialists of the system area, the same system is treated under a first level of attention and depending on the criticality of the problem, it is scaled to second levels of attention. Thanks to its historical section, we can verify who has had and who has seen each incident. This tool through users synchronized with the active directory of the company have privileges within the tool that allows you to consult, generate or edit tickets according to the role you have.

What do you dislike?

The direct attention with the user has become a problem through the tool directly, since the messaging function by electronic mail, does not interact directly within the system but in a foreign way by means of emails, which indicates that the user does not register under the same tool some change or thought of direct feedback with the attention specialist. However, the tool meets the basic needs of user care

Recommendations to others considering the product:

I recommend as a user of SysAid that customer service is and will be of great quality as they use this tool. Response times and growth will be gigantic compared at all times.

What problems are you solving with the product? What benefits have you realized?

Direct cases are resolved in our company. Customer service has become dispensable through SysAid. With this each management the user feels better attended by knowing in a formal way how the process of care management goes. It has totally improved the quality of service and has created trust in the interaction of users with the customer service department.

What Service Desk solution do you use?

Thanks for letting us know!
SysAid review by PEDRO P.
PEDRO P.
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"Customer services controlled by tickets"

What do you like best?

Looking for a control based on levels of attention with generation of tickets by priorities, Sysaid has fulfilled all the expectations of all the control we have requested, a tool seen from the cloud, with multi-access by registered and synchronized users under an active directory. It has allowed to improve the quality of service in time and administration, a complete system of documentation of how the process of the requests or requirements goes. As a primordial activity it is observed that each morning each ticket must have some process since it indicates that we must be attentive to the requirements of the users

What do you dislike?

As a reporting system it is not the most optimal tool, since it does not show a specific conclusion of each registered case, therefore in case of requiring a more detailed information with attention times or quality of service statistics it is not possible. However, Sysaid is the most complete ticket generation tool

Recommendations to others considering the product

For a controlled service, whatever your department may be, with this tool that is the precursor of solutions, it is a complete method full of increasingly automated features compared to other users' attention control system

What business problems are you solving with the product? What benefits have you realized?

Once the tool has been used for the internal control of our management as a technology department. We have seen that the attention times have been better. Clients have reported that each service improves in time and attention, because the tool generates information for each registered case. It is an exponential solution of daily cases

SysAid review by Jose V.
Jose V.
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"Help Desk Software"

What do you like best?

SysAid is a modular ticket management program that adapts to all the needs of the company. It manages all the processes of the technology support center.

The users upload the incidents in the SysAid web portal through the association of the active directory of the company and the cloud service of SysAid. After authentication the user can manage their index to the IT department of the company.

Help-desk staff is responsible for distributing the corresponding tickets to each resolving entity in the IT area. End users can track their incidence from the moment it is created, until it changes status and is solved. They also have the ability to chat with IT staff.

SysAid has something called knowledge base is a database where you have stored the tips and possible solutions that IT staff gives for each incident. This is very helpful since it reduces the IT response time to the end user.

SysAid is highly customizable, it has a customizable and intuitive web interface, easy to configure and implement.

In each indicencia is the section of solution where the IT staff indicates the solution to the case, this is the activities tab where you see the time of solution, the message section where you see the interaction of the end user with IT, the chat area It also corresponds to the interaction of the end user with IT and greatly helps the history of the incident from who creates it up to the scaling it has had over time.

What do you dislike?

Lately the service in the cloud has had its falls of a few minutes but they have become a little more everyday. With respect to the operation of the tool I have no objection.

Recommendations to others considering the product

SysAid in a modular program for the management of ITIL services that go beyond Service Desk

What business problems are you solving with the product? What benefits have you realized?

Lately the service in the cloud has had its falls of a few minutes but they have become a little more everyday. With respect to the operation of the tool I have no objection.

SysAid review by Edgar L.
Edgar L.
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"Services controlled with tickets by Sysaid"

What do you like best?

In search of a first level attention with automation of the assistance by tickets, between cost savings and time invested in controlling multitudes of requests or incidents. Sysaid is presented as the only control tool in the cloud capable of being managed by several users, capable of assigning tickets and reporting a history of changes that contribute to the solution of cases

What do you dislike?

The personalization of the product does not lend itself to specify the labels or ways to determine a ticket, therefore to generate them, the options are very generic, additionally, because a system in the cloud sometimes suffers failures, nevertheless the tool complies with your general work

Recommendations to others considering the product

If you rely on ITIL theories. In adminstracion of tickets in attention to the user, this is the tool that you need. It is able to relate to your active directory platform, so to determine users with requests and incidents, also that they know who of our department are responsible for the attention and resolution of cases.

What business problems are you solving with the product? What benefits have you realized?

Since the tool was installed, it has resolved all the incidents, the response times and the certification of responses to reported incidents. For being a handler even of documentaries. we have used the tool as an instrument for future occasions and improve the attention processes

SysAid review by Anderson C.
Anderson C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Average tool"

What do you like best?

SysAid is a average tool, it has many customizations to complement the administration and control of any Service Request, can create categories and sub-categories for a correct classification of request or incident. we have many camps for add information about Service Request, we can add notes, status, information about the user who created the Service Request(LDAP Active Directory or manually).

Classification of priority, impact, service time, change history. You can send direct messages to the user's email to inform or indicate something. With the new update of SysAid V19.1.24 b1, you have fast graphs referring to the requests made, by operator by group, by category, time. You can generate reports of the statistics of the requests. It has a section for an inventory of assets, knowledge base. Friendly interface, easy to use.

What do you dislike?

Some bugs. Sometimes the screen does not load completely, the upper bar disappears, when assigning the applications it shows error of the assigned request and it is necessary to re-enter the request and assign it.

Recommendations to others considering the product

Easy to use tool, very complete in terms of the order they need to give and the characteristics to be implemented based on the information required for each request, I recommend it.

What business problems are you solving with the product? What benefits have you realized?

Organization and control. For the first level of attention to the user, has contributed to the moment of receiving all the requests by the users, classifying them and assigning them to the second level of resolution of incidents. The resolution times have been improved thanks to the order, in turn, statistics are handled of everything attended, resolved and pending.

SysAid review by Stephen V.
Stephen V.
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"SYSAID Full Featured - Ease of Use Support Desk and Change Management Solution"

What do you like best?

The Self-Service dashboard that was recently introduced. The Business Analytics that was added that I have begun to use and find it extremely useful. The staff and people that I have had the pleasure to work with over the past 15 years.

What do you dislike?

Reporting is slightly on the weak side, but usually can find a way to find what I want. Would be great to have a little more on a report builder module if possible. Would like to have more reporting configuration options both in the reports and Business Analytics.

Recommendations to others considering the product

Report Builder Module to do on the fly reports and queries. The Business Analytics module. Fantastic Option. Also the new Self-Service Portal.

What business problems are you solving with the product? What benefits have you realized?

I've been using SysAid for over 15 years both in my current company and in my previous company. I could not be more pleased with this product and the way they handle their version upgrades always making the product better and listening to their customers in making their product better. I also used their professionals to provide enhanced training to my staff and it is helping to make our helpdesk better than ever for our staff and end users.

SysAid review by Eduardo  R.
Eduardo R.
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" Service desk service Sysaid"

What do you like best?

In the department where I work, it is a provider of technological services to users who are part of the same company. The day to day present failures with the technological equipment and it is necessary to solve the fault so that the company continues producing. To see all the flaws, the SYSAID tool helps us to organize the faults of the users organized by tickets. Each failure of the users creates a ticket where the faults are described, then the tool classifies the specialized departments in each area of ​​the failure.

What do you dislike?

One of the weaknesses that the tool presents is when generating reports to determine which department has the best performance and problem resolution times. These studies work to get a calculation in which department or specilist you have to make an observation or congratulate.

What business problems are you solving with the product? What benefits have you realized?

With the functionality of this tool helps us to have a more organized process to solve each of the failures with a number of tickets so that the user also has his incident number and can check the status of his case.

SysAid review by Enrique P.
Enrique P.
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"Service desk Sysaid"

What do you like best?

For the technology department we need an organized way to correct the errors presented by the users, sysaid helps us that users can translate their complaints in the form of a ticket that is assigned to the specialists in each area, such as networks, servers and support. With the help of sysaid the tickets are classified by department, priority and time of resolution. This tool organizes the incidence and has a control with number of tickets to give answers to the users

What do you dislike?

The software sysaid at the level of generating reports and giving a summary of the efficiency of the support personnel, the tool does not offer the report of the time of resolution of the failures or the administrators that solve more incidents and at the best time. This function is necessary to determine without a staff is not being efficient to support users, you must also improve the graphical interface of the administrator.

What business problems are you solving with the product? What benefits have you realized?

It helps to assign the failures of the users to provide the necessary support to the user who needs it.

SysAid review by Roberto P.
Roberto P.
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"a true organizer of user attention tickets"

What do you like best?

The organization of tickets or the number of cases organized under a tool has never been as simple and effective as sysaid. This is the reason why. It is very important that the disorder is over. for example, as the documentation of solutions that have been saved. Each user of the departments is better served under regulatory and synchronized control.

What do you dislike?

Until now the only error of the tool is that it does not allow me to take full control of the tickets per assigned user, since it depends on the privileges that are assigned as the system administrator or administrator of the platform.

Recommendations to others considering the product

The tool is totally recommended to any user or company where the department of control of management. want to take control and improve service quality levels. For this, I totally recommend the tool.

What business problems are you solving with the product? What benefits have you realized?

It has enabled us to have the control and the order of attention to users for ticket assistance. They feel better served and for the staff of our department it looks better because there is a scale and there is not so much work requirement.

SysAid review by Fabian Q.
Fabian Q.
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"The power of digital coordination to improve customer services."

What do you like best?

After a long routine and tireless customer service without showing any kind of statistics and content as documentation. Sysaid is presented with an administration from the cloud, which has helped to improve the administration of the attention that we make, since we do a routine monitoring of the tickets, resulting in the documentation of each process. Thanks to this tool, it has become a fundamental piece today.

What do you dislike?

The only problem with the tool is to customize categories as an option to carry out the process of loading tickets into the system. From the rest the tool works perfectly

Recommendations to others considering the product

We recommend the tool completely, in case you need a ticket management control which saves you time and attention processes. This would improve the quality of service

What business problems are you solving with the product? What benefits have you realized?

It has enabled us to streamline the quality of service of our services. Decrease hours of hard work of control and distribute for each department a better quality of attention in time and process

SysAid review by Miguel S.
Miguel S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

" Experience with the SysAid failure control tool"

What do you like best?

With the help of SysAid we manage the control of insidences in an organized way with generation of tickets for each of the incidents. These tickets are listed to keep track. Each one of these tickets is assigned to an area specialist to solve said failure with a step-by-step record that I made so that it is documented.

What do you dislike?

The user interface is a bit old, at the time of assigning the ticket it is difficult to locate the groups or category to locate the specialists, you also do not have the option to print a report to view the times of solution of the incidents to calculate the efficiency of solution.

Recommendations to others considering the product

Improve graphic interfaces for better user experience

What business problems are you solving with the product? What benefits have you realized?

Thanks to this tool we handle an excellent control problem solution. Each user is responsible for creating the ticket with the failure it presents. And we take care of assigning it to a specialist.

SysAid review by Pedro J.
Pedro J.
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" Management of ticket service desk with Sysaid"

What do you like best?

Sysaid is an incident management tool that helps us to have control to manage the resolution of failures of users that provide service. They proceed to access the portal of sysaid and explain their requirement, the tool creates a ticket where it is redirected to the department that is responsible for solving the failure with time of creation of the ticjet and person in charge to solve said failure.

What do you dislike?

the tool the moment the synchronization is done has presented me communication failure with the active directory of my domain server giving failures at the time of generating the incident, this failure means that the users that have failed can not generate their report.

Recommendations to others considering the product

Improve the graphical user interface

What business problems are you solving with the product? What benefits have you realized?

with the help of the tool the ticket generation is managed in a more organized way and with greater control of the personnel in charge of providing the necessary service.

SysAid review by Luis G.
Luis G.
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" Sysaid service desk system"

What do you like best?

With the help of the sysaid software we organize support requests through the ticket management provided by sysaid. This tool generates tickets with the reports that users request. The users describe the faults they present, they are processed by the administrators of the different support departments that are provided. They are assigned to one of the specialists and the faults are solved.

What do you dislike?

We have configured the sysaid by the server department that the sysaid service is associated with the active directory of windows server to synchronize the users, when the connection is lost the tool does not allow generating the reports since there is no redundancy in the application in functioning without the active directory association.

Recommendations to others considering the product

improve graphical interface.

What business problems are you solving with the product? What benefits have you realized?

With the help of sysaid we give a quicker response to our end users of the faults that arise and in a much more organized way.

SysAid review by Grecia S.
Grecia S.
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"Administering SysAid"

What do you like best?

We apply the sysaid tool in the company as a ticket manager to indicate the incidents that users have. Users describe the failure that occurs and create a ticket that in turn is assigned to a specialist to solve the failure. This tool has the virtue of assigning priority to the incident and this influences the time it takes to solve it.

What do you dislike?

The problem that presents is when generating the reports to visualize the performance of the specialists, also when selecting the specialist to solve the failure. The interfacez gracia is a bit obsolete for the admin user.

Recommendations to others considering the product

Improve administrator graphical interface

What business problems are you solving with the product? What benefits have you realized?

With the help of this tool we attend in a more orderly way the incidents and taking control of each failure and follow-up to give a concrete solution and always give the best solution to the final client.

SysAid review by Karam K.
Karam K.
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"Un logiciel agréable à utiliser"

What do you like best?

Application très stable et facile à utiliser. La gestion au quotidien des incidents informatiques est devenu un jeu d'enfant. La configuration du système est accessible, avec de nombreuses fonctionnalités. Le système de notification fonctionne à merveille. Le système est très flexible pour ce qui qui des sa configuration. Bientôt deux années d'utilisation et je pense continuer à travailler dessus.

What do you dislike?

La gestion des réseaux n'est pas optimisée. Il y a du travail à réaliser au niveau de la découverte des équipements informatiques, surtout sur un réseau avec des multiple VLAN. Le reporting a connu beaucoup d'amélioration mais peut l'être encore plus (les fichiers de sortie ne sont pas très jolis).

Recommendations to others considering the product

Je le recommande vivement à ceux qui cherchent un système fiable avec un support accessible et disponible.

What business problems are you solving with the product? What benefits have you realized?

Nous avions un sérieux problème pour la gestion des flux des incidents et disposer d'un système peu stable ne facilitait pas la tâche. Sysaid est très stable, vous l'installer une fois et vous ne vous souciez plus de son fonctionnement. Ce logiciel nous a permis de contrôler pour le mieux la gestion au quotidien des incidents.

SysAid review by Paul L.
Paul L.
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"SysAid is a great IT Service Ticket and Management Tool"

What do you like best?

I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well.

What do you dislike?

It can sometimes be difficult to add pictures to a knowledge base article. It is doable, but it can be time consuming to make it look as good as a word doc. But perhaps that is just because I am more experienced with formatting documents in Word compared with HTML.

Recommendations to others considering the product

We are using it without taking full advantage of the end user portal, but I think we are missing much of the value. Perhaps it would be worth consulting with SysAid to ensure you implement the product in a way that will maximize your benefit. On interesting way we are leveraging the product is by enabling tickets to be automatically created from emails sent to a specific email address. Our end users find this to be incredibly easy and useful. So our end users don't really directly interface with SysAid much at all, if ever. Really only our IT team uses it.

What business problems are you solving with the product? What benefits have you realized?

With SysAid, we are able to divide and conquer, organizing our efforts in a coordinated fashion, tracking and recording our progress on projects and troubleshooting tasks.

SysAid review by Mike G.
Mike G.
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"Sysaid is a great product"

What do you like best?

Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents.

What do you dislike?

While it is highly configurable, it can sometimes take a few minutes to find the location for the items such as Type and Sub-Type and to make changes.

Recommendations to others considering the product

It is very reasonably priced and comes with a lot of configurable items that can be tailored to your business. Their tech support is very responsive and follows up quickly.

What business problems are you solving with the product? What benefits have you realized?

Incident Management and IT requests. The benefits seen are a reduced time in incident resolution, especially since we have reduced the number of IT support personnel.

SysAid review by Judy K.
Judy K.
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"Best Help Desk software Ever"

What do you like best?

SysAid is an easy to use program for entering Help Desk tickets. One of the best features is how easy it is to find tickets relating to a particular problem or individual. You can see at a glance the status of tickets and can have the system automatically escalate the ticket if necessary.

What do you dislike?

The only thing I can list that I dislike is I have not yet tapped into everything SysAid is capable of doing. There are many features that we are adding as time goes on such as the calendar feature.

Recommendations to others considering the product

A lot of bang for your buck!

What business problems are you solving with the product? What benefits have you realized?

Management is looking at the volume of tickets per year to see if there is adequate staffing in our department and where extra help may be needed. SysAid has allowed our technicians the ability to stay on track by having all tickets in one location and sorted by priority.

SysAid review by Ing. Juan Manuel Q.
Ing. Juan Manuel Q.
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"Optimaadministración de incidencias"

What do you like best?

Principalmente la facilidad con la que se cuenta para acoplarlo de acuerdo a las necesidades de la empresa.

Es dinámico para el uso de los usuarios como para los administradores.

La capacidad que ofrece al hacer análisis de información

Una de las cosas que me agradan es la capacidad de acomodar el reporteo, al igual la manera de administrar lo proyectos.

Ya que la forma de administrarlos, son dinámicos, amenos, y fácil de entendimiento.

Es de mi agrado que este pensado para la parte análisis, llámese que al momento de levantamiento de incidencia este este con categorías cerradas, para lograr agrupar la información.

What do you dislike?

El dinamismo con el que cuenta para hacer análisis de información, y administrar los proyectos que se tienen como resultado.

Recommendations to others considering the product

Hacer conciencia al personal, sobre la importancia que se tiene al contar con información concisa, teniendo como resultado estadística que ayude a crear nuevos proyectos para la satisfacción optima de nuestros usuarios y a la empresa misma.

What business problems are you solving with the product? What benefits have you realized?

Una mejor atención a nuestros clientes.

SysAid review by Chaz P.
Chaz P.
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"Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ti"

What do you like best?

Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ticketing service.

It has worked very well for us and as new versions have come out, SysAid have assisted with Education pricing allowing us to keep a professional application within our budget.

They have assisted us whenever we have had queries and technical issues, be they of our making or not, regardless of which hosting Microsoft Server version we had, or SysAid version.

The SysAid support team were particularly helpful when upgrading through our earlier versions to the current version.

What do you dislike?

There is nothing specifically we dislike in how we are using SysAid.

However their is always room to improve.

Recommendations to others considering the product:

Please try it and spend some seious time looking at how it can be setup. You will be surprised at how and what you can do.

What problems are you solving with the product? What benefits have you realized?

Basic Helpdesk for different services and areas within our environment.

ICT Help Desk, Buildings Maintenance, Health and Safety

SysAid review by Boris D.
Boris D.
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"Best "bang-for-buck" ITSM platform!"

What do you like best?

What you get out of the box is what I like best. It really gives you the must haves, in the current technological climate, that companies need such as Asset Management, Service Record, BI Reporting etc. SysAid also follows ITIL so the inclusions of Change and Problem Management are delightful. With all of these included at a much lower price that other "brand name" ITSM platforms, SysAid was the easy choice.

Another great feature that I forgot to mention is the customisability of SysAid. Recently, I've been working closely with the SysAid team to make the tool work for us and it's been amazing!

What do you dislike?

SysAid only has one downfall which is the custom application/field creation. A lot of these simple projects, such as including an automated hyperlink to an Action field requires the help of the Professional Services team. Not a huge issue, but would love the ability to open SysAid up ourselves to create a simple hyperlink.

Recommendations to others considering the product:

If you're looking for a solution that is so broad, that makes it easy to implement, yet so tailored at a cost effective price, then SysAid is for you. There are many addons that you can turn on to enable integration and really make this platform your own.

What problems are you solving with the product? What benefits have you realized?

Prior to SysAid we had no Asset Management and no Vendor Management meaning we had no idea where our equipment was and could not hold our own vendors accountable for when they breached SLA - this impacts us heavily. Now that we have used SysAid and tailored this to work for us, and also using the Escalation Rules/Routing section, we've been able to cut out a lot of manual process for the guys while being able to report on assets and vendors.

SysAid review by Edgar V.
Edgar V.
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"Real review"

What do you like best?

the simplicity and configuration of notifications, scans, rules when certain events occur. The tool is extremely easy to install, understand, and use. It has a very good support in its self-help, in its user forums and online support, it really knows and knows the product, I have scarcely had to use its services a couple of times in 5 years. I love this software!

our consulting clients ask us about a tool and we definitely recommend SysAid

we have learned as fast as it is configured that sometimes we support our own clients when they have doubts, we guide them as they can also learn

SysAid will most likely surprise us in the future with more excellently wonderful functionalities

What do you dislike?

that the BI reports are not free, they carry an additional cost, but they are extremely useful because the old reports had to be obtained one by one and adding more data involved making a new report of zero. with this module the nightmares of making reports are over

Recommendations to others considering the product

if you want to have control of your assets, reports of incidents, requests, problems, see the relationships in the CMDB, measure service levels and never have to make a manual report, use SysAid.

It is an all-in-one tool

What business problems are you solving with the product? What benefits have you realized?

asset control, incident reports, requests, relationships in the CMDB, measurement of service levels and weekly report scheduling

SysAid review by Wander Jorge A.
Wander Jorge A.
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"It is a excellent program."

What do you like best?

In addition, users have adapted quickly to the use of the tool to the point that they already give us information to improve the use of it. This tool has been very efficient for our company because it has changed the way in which users inform us about the problems of the day to day. In addition to that thanks to its database we can see case already solved and validate if they can be solved with another pending. This has become very important for us because it speeds up the time to solve daily problems in our company.

What do you dislike?

the time that I have to wait to open a ticket.Sometimes when adding a ticket the page lasts a time of 20 seconds to add the ticket. also sometimes the notification emails do not arrive but that can be improved.

Another change that must be made is the control software, the default software is very slow when connecting to another PC. This is handled very slowly. This must be improved since it is a great tool to solve user problems.

Recommendations to others considering the product:

The speed should be improved a little, at the moment of creating the tickets.

What problems are you solving with the product? What benefits have you realized?

We solve the experiences in the area of IT, with this application we have obtained a great benefit when it comes to registering and solving problems derived from the area of technology.In addition, each day, users become more familiar with the tool, demonstrating how easy it is to use and how quickly it is integrated into the company.

SysAid review by Tim  S.
Tim S.
Validated Reviewer
Verified Current User
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"Sysaid Review"

What do you like best?

I like that I can have my users simply email me and the ticket is created. This allows us to keep track of issues and respond to them in a timely manner.

What do you dislike?

I don't like that I have to go into the service record to add my time spent on an issue. I feel that everything should be on the first page.

Recommendations to others considering the product:

Make sure to use Sysaid support and your Sysaid Rep to allow them to help implement Sysaid the way you want for your company so it works best for your company and the way you want to view it.

What problems are you solving with the product? What benefits have you realized?

Before implementing Sysaid the company only used email to report an issue. That email usually got lost or the first one of the day got pushed to the bottom of the list and forgotten about. Now tickets are created and do not get forgotten about or lost.

SysAid review by Joseph  P.
Joseph P.
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"Soporte eficiente y fácil de usar "

What do you like best?

Usamos el sistema hace mas de 10 años, pasamos de una versión local a la nube, no solo lo usamos para tickets de soporte, también para temas administrativos, las plantillas y avisos han sido de gran utilidad. los correos personalizados e incluso los mensajes de texto han sido de gran ayuda.

What do you dislike?

Algunos temas de soporte han quedado pausados por algún motivo, no son tan relevantes pero deberían avisar el estado, El costo de cada administrador es algo elevado y lo que realmente lo hace caro si se tienen varios administradores, deberían tener cierto grado y costo de administración

Recommendations to others considering the product:

Consideren los costos de usarlo de forma local o en la nube, en la nube hacer respaldo de una base de datos podrían tener algún costo , así como considerar el tamaño de administradores que puede elevar costo, pueden pedir pruebas de ciertos módulos para considerarlos a compra

What problems are you solving with the product? What benefits have you realized?

Soporte técnico centralizado entre países, temas administrativos los hemos resuelto adecuando las plantillas a solicitudes de viáticos, autos, avión, etc. Evitar las llamadas telefónicas

SysAid review by Maximilian H.
Maximilian H.
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"Takes a bit to get used to, but really powerful after that"

What do you like best?

- Helpdesk / Service management: This is where SysAid shines the most. It's really easy for admins to get into it and start being productive.

- Asset management: What I like the most about the asset management is how detailed it is. You have to set it up properly once and it will just work after that.

- Customizeable: Almost every page in SysAid is customizeable. If you don't like a field in a ticket or asset, just remove it. You can also create custom fields.

- Self service portal: The new HTML5 UI for end users is beautiful and scales well. It's also completely customizeable.

What do you dislike?

- Admin UI: While being highly customizeable, it's also really old and just doesn't feel right (to me) anymore. SysAid revealed their new HTML5 UI for admins (early 2019) but I've included this since we're still on the legacy UI.

- Knowledgebase: The knowledgebase editor is a bit annoying to work with. It definitely needs a visual and feature update aswell.

Recommendations to others considering the product

It's a great product but plan in some time to get it up and running. At least 1 - 2 months. Don't rush it, the vendor will help you a lot with the implementation.

What business problems are you solving with the product? What benefits have you realized?

We needed a better way to track our issues and requests.

SysAid review by Arturo R.
Arturo R.
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"Great user service center"

What do you like best?

SysAid manages, controls and solves all IT tasks.

The tool helps users to transmit their technological problems to the area of ​​technology, users can upload the requirements and incidents that then the service desk assigns them to the corresponding departments.

The utility of the tool is simple for a conventional user, it is only to choose between requirement or incidence and fill out the form. It can be molded to the needs and business of the company.

The tool is composed of several options as a section of general details in which the requirement or incidence is detailed, there is a solution section where the IT staff details the solution that was given to the case being mandatory for the closure of the case, you have the section activities where it specifies the start and end time that had the case with this is generated statistics of when the IT staff lasts resolving a case, has a section that takes the logbook that had the case since the user created the incident until it closed.

In general terms, the application provides all the necessary options for the management of requirements by the service desk and in turn gives the necessary tools to the supervisors to observe the personnel they have in charge.

What do you dislike?

Lately the application in the cloud has had certain falls so far this year, however, until now I have had no problem with the application.

What business problems are you solving with the product? What benefits have you realized?

The problems that SysAid has helped us solve in the company is that we have a centralized control of all the incidents that users have presented, in addition to having the incidents by departments and IT personnel.

SysAid review by Carlos G.
Carlos G.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Administración Completa Sysaid "

What do you like best?

La facilidad de uso y la forma sencilla de administrar la forma de implementar es bastante rápida y el que los usuarios la adopten también la base de datos es bastante segura de transportar creo que eso es no tengo mas cosas que contar

.

What do you dislike?

por el momento nada quizás hay opciones que son repetitivas que podrían mejorarse falta una firma digital.

hay opciones que vienen por default y sería bueno dejarlas desactivadas para que los usuarios no las manipulen , es necesario chequear bien cuando se hace actualización de versión.

Recommendations to others considering the product

por mi parte es un producto seguro y fácil de usar.

What business problems are you solving with the product? What benefits have you realized?

Mantiene a los clientes al día con los requerimientos solicitados.

SysAid review by Reilando V.
Reilando V.
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"Control of attention by tickets for your company"

What do you like best?

This is the most comprehensive and friendly control tool of all, since it allows to create and modify all types of user attention control. I like that the same one by means of some credentials under a domain of users, it can be visualized the same under a ticket of attention to the user, as well as to take control of your daily managements, so that they are documented

What do you dislike?

I do not like that the tool to manage it depends on an Internet exit therefore if you have the same you have to wait for the access, additional that the levels of permission per user, are not established as it should be. Because of this, as administrator of a group if I do not have a lot of browsing privilege, it does not allow me to determine what can be done with an attention ticket.

Recommendations to others considering the product

I recommend the tool if you want to take a genuine and comprehensive control of your company, the time to have a complete and personalized attention. You can, thanks to her, determine improvements in the service

What business problems are you solving with the product? What benefits have you realized?

For my work it has helped me to determine the best statistics of attention to the user, as well as to take control of documentation for each procedure of attention requested and attended. Thanks to this tool, I have also presented to a level of graphic managers that the company has been favored by the fact of a better quality of service

SysAid review by Iván G.
Iván G.
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"A powerful tool"

What do you like best?

The ability to manage and classify incidents, automatic notifications when a ticket changes status, remote connections to computers with problems, the creation of a knowledge base to document processes and incidents and the generation of statistical reports to offer metrics precise evaluation.

What do you dislike?

The mail sending module can be improved since it is difficult to format the messages and sometimes this is necessary.

What problems are you solving with the product? What benefits have you realized?

The attention and incident resolution times have been reduced while the communication has been improved, through the use of the SysAid portal, with the end users. Through the use of statistical reports, it has been possible to identify recurrent problems that require definitive solutions and at the same time parameters of evaluation of support areas have been established in order to make decisions to seek continuous improvement.

SysAid review by Alberto J.
Alberto J.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Intendance management with sysaid."

What do you like best?

With the sysaid tool the incidents that are presented to the day in the company are handled, this tool is used to deal with cases where there is a failure, in my case I get the incidents that have to do with networks and telecommunications. These incidents are assigned to a specialist to solve the fault.

What do you dislike?

The tool does not have an incidence priority rando, that is, all incidents have the same priority. The tool has some delay in the arrival of the tickets.

Recommendations to others considering the product

add an option of ticket modification, since sometimes there is a meter needed to solve the problem.

What business problems are you solving with the product? What benefits have you realized?

with the tool of sysaid helps us to handle problems in a more organized way, under tickets where they have their identification number the time of creation and who is responsible for resolving the incident. With this tool helps to see the management of the staff of each area and see if they are doing a good job.

SysAid review by Yeremy P.
Yeremy P.
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"SysAid Review"

What do you like best?

Customizations, have much things for customize, add new cagetories or sub-categories, whatever. Aditionaly, have many reports for customize about the quality service, service request created, closed, etc. SRS routing, knowledge base, priority of SRS created, send direct message to mail-user of SRS Status.

What do you dislike?

Some bugs, adding a note, cannot add it, to assing any service request, sometimes show that was sucesfully but is not assigned. Sometimes slow to load the portal or any Service Request or check any created Service Request. Once we haved a problem with LDAP with our Active Directory, but was resolve by the SysAid Support.

Recommendations to others considering the product

Solve all problems about bugs on any interface, or operation with SysAid Support, it's the unique problem that we haved, sometimes it's some slow loading any SRS, but it's manageable.

What business problems are you solving with the product? What benefits have you realized?

Establish an control on any request by the users, categorize all requests, tracing of everyone, check status, who is resolving the issue or request, any dependencie, dates, and resolution, sync one or more SRS created and have one principal for multiple issues or requests.

SysAid review by James W.
James W.
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Verified Current User
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"SysAid Review"

What do you like best?

We like the versatile customization capabilities that allow us to tailor the system to meet our needs.

What do you dislike?

We would like to see more robust Project Management features.

Recommendations to others considering the product

I highly recommend SysAid. Its versatility will be challenging for some. However, if you would like a feature rich product that you can customize to fit your needs, SysAid is a great choice!

What business problems are you solving with the product? What benefits have you realized?

We have migrated from a less feature-rich ticket tracking system to SysAid. We have gained increased capability and many more features, such as change and asset management all in one integrated tool. We have realized greater insight into our incident management and improved customer service.

SysAid review by Kyle S.
Kyle S.
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"Great all-around IT Mangement Product"

What do you like best?

Tracking our helpdesk tickets was the original intent on our purchase but we do so much more now. Remote control just works. Asset Management is a huge plus! We know what's installed at any given time. The agent deployment has improved greatly and I no longer need to use the separate software that's installed on my computer.

What do you dislike?

I feel like the Projects module could use some attention. It's a start but it's not very easy to use. It takes a lot of clicks to set the project and tasks up.

It would be nice to do surveys but we don't want to send one out every time. It would be nice take a list of the completed tickets from the day (or a specified period of time) and send surveys to a sample of them. If you're an MSP with a higher volume, every ticket is probably ok. But we have 500 users...every ticket is too much.

Recommendations to others considering the product:

Spend a lot of time in your demo process, whether it be the whole system or just a module. If you run out of time, ask for an extension. SysAid is great at giving you the time you need to properly test. If you have a problem, just ask for help. Their support is pretty good and they'll figure out your problem one way or another.

What problems are you solving with the product? What benefits have you realized?

SysAid creates a positive, easy to use, web-based portal for our end users as well administrators. We save numerous trips not only in our main building but to our others buildings and other cities.

We recently purchased the Self-service Password Reset module and this is going to be a big win for IT and users.

SysAid review by Lenny G.
Lenny G.
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"Elegant, simple, and feature rich enterprise ITSM solution"

What do you like best?

It is not what the IT administrators like best, it is what our internal customers like the best: An easy and "visual" approach to issue submission, hardware and software requests, and user provisioning through an intuitive web based portal.

What do you dislike?

There is virtually nothing about the application that we dislike. The implementation curve was longer than anticipated, but only due to the fact the we kept finding more and more features and flexibility. Any software that is so highly customizable inherently has a longer time-to-go live, especially in IT shops that are constantly in motion.

Recommendations to others considering the product

GO for it. Study the admin console carefully and have a good HTML person on the implementation team. Review your prior history/distribution of the types of issues you answer... categorize them and build templates for the common ones that have the necessary required fields to facility rapid response and resolution.

What business problems are you solving with the product? What benefits have you realized?

Before Sysaid, an IT issue was reported solely by email, voice, or another well-known "free" help desk program. The predecessor to Sysaid was cumbersome, SaaS unstable, and burdened by advertising. We outgrew its scalability to support us.

SysAid review by Kristen W.
Kristen W.
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"Sysaid for Help"

What do you like best?

I liked that as a user we were assigned a ticket number but it wasn't always answered right away. It was easy to keep track of all of our IT technical problems in order to be assisted with solutions from the department.

What do you dislike?

We were automatically given a rank based upon our issues and couldn't change the level of urgency. It would have been more beneficial to be able to assign our own urgency as technology is an essential part of the classroom learning.

Recommendations to others considering the product:

I love the tracking and be able to keep informed when the ticket is open, pending, or closed. It is also a great tool to add comments as to why you are waiting for the ticket to be worked on, what other steps are necessary, and how the departments are going to go about resolving the issue.

What problems are you solving with the product? What benefits have you realized?

The IT department was utilizing this program for tracking of IT related issues across four schools and a district office comprised of a total of over 200 staff members.

SysAid review by Carlo v.
Carlo v.
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"SysAid as the centre of your ITSM, and they will help you from start to finish "

What do you like best?

We like the product flexibility, so we can have a tailor made software / system for our needs, but still have all the tools and best practice knowledge at our finger tips. Setting up needs no coding, just clicks.

What do you dislike?

The Multi language support, had still some English words in the other language modules. The strength of SYSaid is that you can use our own customize file, so every word used in the software can tailored.

Recommendations to others considering the product:

Make a deal for more years, you don't switch every year in the ITSM tooling, so give them the commitment, and you receive the benefit

What problems are you solving with the product? What benefits have you realized?

We are in the proces of become a ISO 27001 Certified company, and SYSaid tooling helps us realize that.

SysAid review by Ryan B.
Ryan B.
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"Great and value-filled Help Desk tool for IT"

What do you like best?

You get a ton of "bang for your buck" with SysAid. Easy to understand End User access. Easy to implement with their hosted solution and LDAP integration.

What do you dislike?

Have had some occasional hosted environment downtime with not the greatest communication from SysAid as to ETA to be up or root cause. They have improved recently with the communication.

Recommendations to others considering the product

I think it's probably the best value IT Help Desk solution out there.

What business problems are you solving with the product? What benefits have you realized?

Needed to modernize and get a functional Help Desk system to better support our End Users as well as report out on what the IT Department was doing.

SysAid review by John D.
John D.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My all time favorite and best IT help desk Software ever!"

What do you like best?

it captures almost everything that one requires to manage my client especially the embedded ITTIL

My clients are able to access logged tickets. The escalation feature makes my clients very happy giving them the assurance that we are on top of our game when it comes to their issues.

The web page and the app is very cool and very easy to use as well.

I like the fact that it hosted on the cloud.

What do you dislike?

It does not give me the duration between when a ticket was opened and closed. Time tracking really needs to be improved. when a report is generated, we need to be able to know the duration when ticket was worked on.

Recommendations to others considering the product:

I shall always recommend Sysaid for the following reasons

ease of use especially it been cloud based

Cloud base access.

ease of automation

Asset Management

Escalation process

mobile App is superb

What problems are you solving with the product? What benefits have you realized?

Managed IT Services. I am able to respond to my clients on time. I really like the escalation aspect of it.

Asset management makes it easy to manage my client's asset.

SysAid review by Antonio Q.
Antonio Q.
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"Intuitivo, amigable, preciso"

What do you like best?

Me gusta que el sistema sea dinamico en su manejo de informacion, el manejo de activos es bueno, la administracion de proyectos resulta ser muy facil de manejar, las estadisticas son objetivas para la creacion de proyectos , la administracion de indicencias es muy buena, la interfaz como lo comento en el titulo es bastante intuitivo , su informacion estadistica es muy precisa y la interfaz es muy amigable

What do you dislike?

todo me agrada, el diseño es bastante funcional , el reporteo es bastante interpretable para su manejo ya que permite cargar adjuntos para su mejor entendimiento , solo en ocasiones el reporteo puede tardar un poco sin embargo puede ser por tema de hardware se tendra que revisar si esto puede ser resuelto internamente de lo contrario se contactara al equipo de sysaid

Recommendations to others considering the product:

la administración de incidencias es buena y dinámica, todo me agrada, el diseño es bastante funcional , el reporteo es bastante interpretable para su manejo ya que permite cargar adjuntos para su mejor entendimiento, la implementacion de este programa nos ayudo de forma significativa en mejorar nuestros tiempos de respuesta hacia nuestros clientes internos para la mejora de procesos de la compañía, logrando tener una optimizacion en la respuesta a nuestro clientes y elevando sus niveles de satisfacción y permanencia como clientes hacia nosotros como compañía proveedora de insumos necesarios para su operacion

What problems are you solving with the product? What benefits have you realized?

Mejorar el soporte a clientes internos asi como la optimizacion de recursos,

SysAid review by Jim F.
Jim F.
Validated Reviewer
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"Help Desk that can be customized."

What do you like best?

Easy to setup and customize, you can have a Help up and running out of the box,

and if you like you can change the titles of fields.

There support team are there willing and able to help you whenever you call,

They even have an app they call "SysAid Panic" when you setup your profile and open

the app you will see a Big Red Button, pressing that get you call within I would say

5 to 10 minutes. Not only do you have Support on the line but parts of there managment

team as well. So there support is very good, I know I usd it once.

You can add custom fields, You can even have execute actions on save or on Load

to check field values or to set the value of the your fields.

You can setup you Inventory to help you keep track of your assets via and Agent, SNMP

scans or WMI scans to load the items into your Configuration Management DataBase (CMDB).

You can configure what values from the Agent data is loaded in to the CMDB, you can

even load the CMDB via CSV files so you have multiple ways to get your data into SysAid.

You can customize your Tickets to have the fields you want you can add your own fields

(Dates, Text, Number and List’s) if you don’t see what you need.

The Bottom Line SysAid is Easy to setup and configure the way you like of course within limits.

You can even add your own forms and templets and change the templates that came with it out of the box.

What do you dislike?

There is not much to say here since you can customize the system.

Recommendations to others considering the product

Give it a try you will be very surprised how easy it to setup, manage and use.

What business problems are you solving with the product? What benefits have you realized?

We are able to track Issues and emails pertaining to tickets all in one place.

We are able to see how many systems are running different versions of software , we can see who was the last person that used a system before it started to have issues.

We are able to monitor tickets and send out notifications based on SLA.

We have or system setup to set Groups or if you like Queues based on employee locations which is a big deal when you have to travel from location to location.

We are able to prefill Phone number and ext. and Location based on the user information in there profile so routing works.

SysAid review by Alice H.
Alice H.
Validated Reviewer
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""SysAid Review""

What do you like best?

SysAid is a normal apparatus, it has many customization's to supplement the organization and control of any Service Request, can make classes and sub-classes for a right grouping of solicitation or episode. The UI is agreeable and simple to utilize.

What do you dislike?

The learning base editorial manager is somewhat irritating to work with. It unquestionably needs a visual and highlight update also.

Recommendations to others considering the product

I recommend the device in the event that you need to take a certified and far reaching control of your organization, an opportunity to have a total and customized consideration.

What business problems are you solving with the product? What benefits have you realized?

It has empowered us to streamline the nature of our administrations. With the assistance of this apparatus ticket generation is overseen in an increasingly composed manner and with more noteworthy control of the work force responsible for giving the essential administration.

SysAid review by Eduardo S.
Eduardo S.
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Verified Current User
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"fits our needs"

What do you like best?

For 3 years now, we have been using the SysAid solution in the cloud, which provides us with the administration and management of all our IT running requests. It allows an easy integration of all the analysts and a single source of information for the management of the service.

What do you dislike?

Difficulty in the support in Spanish would be good to have more presence in Colombia, we have some doubts in functionalities and / or requirements to request but we do not know with whom to treat them

What problems are you solving with the product? What benefits have you realized?

With sysaid we solve all the needs and requests of our IT users, the main benefit is the administration of IT resources and compliance with the SLA.

SysAid review by Hitesh L.
Hitesh L.
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"SYSAID for SME"

What do you like best?

We have been using SYSAID for over 5 years now and we have no issues with the system. We have 3 streams for 3 different teams and all work smoothly.

What do you dislike?

We tried the Change management module but wasn't suitable for our business. Asset management system is quite good and we have been using this for the last 2 years effectively to manage our assets at multiple sites.

Recommendations to others considering the product

SYSAID have a good pricing structure and allows you to add modules as you go along and develop

What business problems are you solving with the product? What benefits have you realized?

All issues are logged using SYSAID. Infrastructure/Applications/BI/IMACS

We are quickly able to spot any trends for issues being raised by using the automated reports on a weekly basis.

SysAid review by Eric C.
Eric C.
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"Great Helpdesk Software"

What do you like best?

**Everything.

**The ability to customize everything and anything.

**Not paying for modules that we would have no use for.

**The support is one of the best I have dealt with.

**The forums provide a ton of valuable information.

What do you dislike?

There arent many things I dislike overall. This is a personal gripe- One thing I could say I am unhappy about is their choice to change licensing prices. When we first bought the software, we paid extra for a perpetual license, with lifetime upgrades and support. Now we have to pay a yearly maintenance fee to keep up to date. We avoided the cloud option to steer clear of monthly/annual payments, but that changed.(I understand a software company has to make money to continue to develop a product. The price isnt terrible compared to some other software maintenance fees we pay.)

Recommendations to others considering the product:

Just Try it. Worst case, it doesn't meet your needs. Then you continue searching.

But if you are tasked with researching a new or replacement ticketing system, Sysaid is a great option.

What problems are you solving with the product? What benefits have you realized?

We use Sysaid not only for our IT helpdesk solution, but also for our "Maintenance Department" Ticketing system as well. After a number of tweaks and rules, their system runs in parallel to the IT system, through the same server, but seem totally separate. And with the only cost being additional Administrator licenses, it was a great solution.

Also being able to keep track of installed software and product license keys for all of our assets has really proven to be a great help when auditing licenses.

Without Sysaid, I can safely say our company's IT department would not have accomplished nearly as much as we have in the time we have used it.

SysAid review by Derek B.
Derek B.
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"Postive Support that go the extra"

What do you like best?

Goes the extra to fill up the time. Often when you are in a "training" session as soon as they have covered what you want they run off to do something else, not Sysaid, they stay on had go through some other information that may assist in having your system operate better.

The support staff are friendly and seem to take in interest in you and your company and as mentioned go that little bit extra to ensure that you get the best out of the system and make use off all the features it has to offer.

We also like the fresh clean interface, our old system looked tired and old and really needed something that showed a modern looking interface.

What do you dislike?

Sometimes a little long to get a support person when the issue is a little more complex. Also the online help is a little clunky and the search feature does not work that well. There is lots of info there, but needs a better way to expose it and search through it. w

Recommendations to others considering the product:

Just do it.

What problems are you solving with the product? What benefits have you realized?

We where finding our end users where not engaged in our old system and therefore they often failed to use it to submit requests for help and assistance from us.

Sysaid is a very end user friendly Helpdesk system withy a powerful back end that my tech can easily access from anywhere.

SysAid review by Dave L.
Dave L.
Validated Reviewer
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"Sadly not up to the job"

What do you like best?

It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc.)

What do you dislike?

The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various attempts to get it resolved (it was just a basic monitoring function - we wanted to know server availability) we never felt any urgency or understanding from sysaid. They did admit it was a bug that would be fixed "in a future release" but could give no timeframe for resolution. they did respond when it was renewal time - not to fix the problem but to request payment (they honestly expected us to pay for a service that did not deliver on what it claimed)!- then they have added insult to injury by stopping our license. We are currently evaluating alternative providers..

Recommendations to others considering the product

If you want to provide basic reporting (e.g avaialbility of servers) then I would look at other products as this does not cut it. The service standard is one of the lowest I have encountered.

What business problems are you solving with the product? What benefits have you realized?

As a basic helpdesk it worked - albeit a bit clunky and hard to configure to get it to behave how you want it to. It is not intuitive. The service is one of the worst I have encountered which is ironic given we were using the product to try and provide service to our customers.

SysAid review by User
User
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"Both quality and value; responsive and supportive organization"

What do you like best?

Fairly intuitive interface, and compared to experience with other products, one of the better interfaces, regardless of price.

The SysAid community is very supportive and collaborative, and smart.

Pertinent videos and webinars are frequently offered, and there is also an excellent library of helpful resources to reference.

Not outrageously priced.

Easier to manage than many of the comparable products out there. Also, while there are indeed some easier to manage products/services, they tend to also not be as "powerful" a tool - when evaluating those other less-powerful products, we have found ourselves feeling limited and short-changed by them. With SysAid, we are still enjoying finding new ways to utilize it.

What do you dislike?

Some searches can be a little clunky, insofar as backing up and sometimes needing to re-enter search criteria, when you wish it would remember the criteria. Not a big deal, but a "darn, I wish I hadn't lost those other search results, and need to re-search."

Recommendations to others considering the product:

Get SysAid.

SpiceWorks (the product we know many other crash-strapped schools look at) is good, but with SysAid not only does it do what you bought it for, but it will also expand the possibilities of what else you can use it for.

Check out some of the many resources the SysAid has available for its users, so that those users can be better informed and more adept with this tool.

What problems are you solving with the product? What benefits have you realized?

While primarily used as a "ticketing system", it has increasingly in the process become a huge archive of solutions and trouble-shooting, greatly aiding subsequent trouble-shooting, as well as tracking patterns.

Also, our userbase finds it an effective way to communicate and keep on top of our service.

SysAid review by Nicolas N.
Nicolas N.
Validated Reviewer
Verified Current User
Review Source
content

"Review Sysaid cloud"

What do you like best?

the first thing to say about sysaid on cloud, its that you can use it wherever you are, just login and start administrating your assets, requests and incidents.-

What do you dislike?

maybe what i dislike about sysaid is that you cant customize at least 2 reports for your information.-

Recommendations to others considering the product:

consider that with this you can do more things from it, than others kind of software. here you can manage the assets and many parameters for your it administration.-

What problems are you solving with the product? What benefits have you realized?

now i can remote control my assets, make my database of them, have a report of the incidents and requests and how they are solved; and also i can do a lot of report of many things.-

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SysAid
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