Easy to setup and customize, you can have a Help up and running out of the box,
and if you like you can change the titles of fields.
There support team are there willing and able to help you whenever you call,
They even have an app they call "SysAid Panic" when you setup your profile and open
the app you will see a Big Red Button, pressing that get you call within I would say
5 to 10 minutes. Not only do you have Support on the line but parts of there managment
team as well. So there support is very good, I know I usd it once.
You can add custom fields, You can even have execute actions on save or on Load
to check field values or to set the value of the your fields.
You can setup you Inventory to help you keep track of your assets via and Agent, SNMP
scans or WMI scans to load the items into your Configuration Management DataBase (CMDB).
You can configure what values from the Agent data is loaded in to the CMDB, you can
even load the CMDB via CSV files so you have multiple ways to get your data into SysAid.
You can customize your Tickets to have the fields you want you can add your own fields
(Dates, Text, Number and List’s) if you don’t see what you need.
The Bottom Line SysAid is Easy to setup and configure the way you like of course within limits.
You can even add your own forms and templets and change the templates that came with it out of the box.
We are able to track Issues and emails pertaining to tickets all in one place.
We are able to see how many systems are running different versions of software , we can see who was the last person that used a system before it started to have issues.
We are able to monitor tickets and send out notifications based on SLA.
We have or system setup to set Groups or if you like Queues based on employee locations which is a big deal when you have to travel from location to location.
We are able to prefill Phone number and ext. and Location based on the user information in there profile so routing works.