ZigiOps Reviews & Product Details

DevOps Engineer at a rapidly growing tech company, I handle Azure DevOps, Jira and ServiceNow. ZigiOps is both highly secure, as well as having an intuitive and easy to navigate interface. Powerful, yet still within reach of operations teams, even without development resources. We also appreciate that it operates as a standalone platform there’s no getting locked into one ecosystem. Their support has been aggressive and tech-savvy during onboarding. Review collected by and hosted on G2.com.

You need strong cross-team communication during the design phase, otherwise requirements may change mid setup. Review collected by and hosted on G2.com.

Systems Integration Lead (we’re a mid-sized enterprise with Salesforce, Jira,ServiceNow) ZigiOps is notable for its clear UI, solid security approach and not storing business data as it moves between systems. Integration logic is easy to visualize and modify as processes change. They onboarded us very smoothly and support was able to get our integrations set up properly from day one. Review collected by and hosted on G2.com.

Setup requires thoughtful planning, especially when integrating business and technical systems, but maintenance afterward is minimal. Review collected by and hosted on G2.com.

ZigiOps stands out for its reliability and real time synchronization. We use it to connect Jira with ServiceNow, and the data mapping flexibility is excellent. I especially like that we can control exactly which fields sync and under what conditions. The system runs quietly in the background, and we rarely have to troubleshoot integrations anymore Review collected by and hosted on G2.com.

While day to day usage is smooth, the UI could benefit from a more modern design and simplified navigation for first time users. Some advanced configuration options are not immediately obvious, which may require support assistance at the beginning. A few more visual workflow examples would also help teams understand possibilities faster. Review collected by and hosted on G2.com.

ZigiOps is easy to use, requiring no special skills to use, and very few to set up and administer. This means that my tier 1 team can be trusted to handle day to day operations without anything more than a KB article.

ZigiWave, the company behind the tool, are very friendly and extremely responsive.

Our implementation involved products they did not have in their portfolio, but they worked with us and created new integrations at minimal extra cost. They have been very open to suggestions to improve the product (example, adding Entra support for Single Sign On).

Support of jscript for data transforms is a Godsend, allowing us to quickly redact data we may not want to pass along to other systems (PII as an example) or enrich data as part of the transform and translation process. Review collected by and hosted on G2.com.

Certificate support: There are multiple places to load certificates for different purposes, and you'll need to do most of the certificate management from the command line in different trust stores. Adding or updating certificates is definitely a task for more technical resources. Review collected by and hosted on G2.com.

We continue to use ZugiWave connectors for the fourth year and cant be more than happy. The well thought connectors that come out of the box satisfy most of the use cases any enterprise will have, but if not, the new V3 version is such a blessing that most of the custom configuration can be as easy as drag and drop. If anything additional all the support people and especially the customer success specialists are so knowledgable that they will make sure to get the product work for your use case—hands down the best product and customer service. Review collected by and hosted on G2.com.

Nothing major at all, if i have to pick one, just a little bit faster on the development cycle for enhancements and bug fixes. Review collected by and hosted on G2.com.

Simplicity of integration that comes ootb. Integrating OpsBridge (Event Management and AIOps), Dynatrace (APM side of the story) and ServiceNow (ITSM processes) is really easy and needs little customization to adopt to our processes.

As company we don't need to wary bput developing and supporting in-house solutions - we use only one - ZigOps.

I like the pace and support of the team, agile working on delivering new content. As we are also users of Cloud platforms I cannot wait to see (and use) GCP integration. Review collected by and hosted on G2.com.

Hardly anything at all. Only that ZigiOps deserves more market visibility! Review collected by and hosted on G2.com.

I have used ZigiOps to integrate Jira and also different monitoring and incident solutions.

Very easy and intuitive to implement. Took me two hours per integration and we were up & running. Really incredible.

Their customer service is very professional and supportive. Review collected by and hosted on G2.com.

Currently, I don't have any such feedback to provide. We were able to accomplish all our project goals. Review collected by and hosted on G2.com.

Powerful and easy to configure the product. Offers many out-of-the-box functionalities which are very much needed during integrations with various systems. Support team is also very helpful and their documentation is good, which helps a lot during the different integration setups. Also, quite easy to do out-of-the-box integration without too much and expensive Professional Services hours. Review collected by and hosted on G2.com.

Team is covering 9 to 6 business hours support times, it would be good if they extend that to be able to cover more time zones. However, their documentation is quite good and not much support is needed, only in cases with troubleshooting. Review collected by and hosted on G2.com.

Great usability and always fast response from the team supporting it. It was a breeze to complete the required integrations and data transformation.

The product was easy to use and very intuitive. It is great for solving complex issues as data transformation, multiple integrations, correlations and more. Review collected by and hosted on G2.com.

Didn`t had a negative experience yet with the tool Review collected by and hosted on G2.com.

The tool is very easy to use. The UI is very intuitive and you can do whatever you need in just a minutes with couple of clicks. Very nice modern solution! Review collected by and hosted on G2.com.

There is nothing that I don't like. The product and the support are really great! Review collected by and hosted on G2.com.