ZigiOps Reviews & Product Details

The platform handles complex data transformations really well. We have some pretty specific requirement. We wanted only incidents assigned to specific support engineers, created after a set date, synced from BMC Helix into Jira for development follow-up, avoiding a full data dump. ZigiOps gives us the flexibility to implement those exactly as needed without any coding. The performance has been consistently good even during peak usage periods. I also appreciate that the product continues to be updated with new features and improvements on a regular basis. Review collected by and hosted on G2.com.

The documentation could be better organized. Finding information about specific configuration options sometimes requires searching through multiple sections. The onboarding process was more involved than I expected and we needed more support during the initial setup than we anticipated. However, the ZigiWave support team were very responsive and nice. Review collected by and hosted on G2.com.

The support team has been excellent throughout our implementation. They really know their product and helped us navigate some complex configuration scenarios. The integration capabilities are very extensive and we were able to connect systems that we previously thought would be impossible to integrate. The bidirectional sync works flawlessly and we haven't experienced any data loss or corruption issues. The platform also seems to handle concurrent operations well without any bottlenecks. Review collected by and hosted on G2.com.

The interface could be more user friendly and intuitive for less technical users who just need to monitor integrations rather than configure them. Some advanced features feel hidden and you need to know exactly what you are looking for to find them. Review collected by and hosted on G2.com.

The platform simplifies establishing custom field mappings between separate tools like Salesforce and Jira without requiring custom scripts. What stands out most is the automatic payload validation and failure recovery. If an API call drops during high-volume campaign launches, the system queues the request and retries automatically without creating duplicate entries. The step-by-step connection builder makes it straightforward to pass ticket status updates and priority tags directly between teams. Review collected by and hosted on G2.com.

Navigating through nested JSON structures during initial schema mapping takes some trial and error. Adding a built-in payload testing widget directly on the field mapping layout would make checking custom attributes much faster before deployment. Review collected by and hosted on G2.com.

The support team stands out. Every time we had a question about our BMC Remedy and Jira Cloud integration, we got a quick, knowledgeable answer. They even joined a call to help us fine-tune a tricky mapping. The product itself is solid and easy to use, but the support makes the whole experience better. You can tell the team genuinely cares about customer success. Review collected by and hosted on G2.com.

We needed support for a more complex configuration involving nested fields, which we could not figure out on our own. To be fair, they were very responsive and helped us within a day, but self-service guidance for this kind of setup would be welcome. Review collected by and hosted on G2.com.

We run six different integrations from one ZigiOps instance, so there's one dashboard and one tool to learn. Setting up a new connection, like Dynatrace to ServiceNow, takes hours instead of weeks, and the experience is consistent across the board. That makes it much easier to bring new team members up to speed. Review collected by and hosted on G2.com.

The first integration took more time to learn than we expected. Once the logic clicked, the next ones were much faster, but the initial setup took some patience and reading. Support was helpful whenever we got stuck. Review collected by and hosted on G2.com.

Real-time, bidirectional sync that just works. When an issue is created in Jira, it appears in ServiceNow with all the context our engineers need, and every update, comment and resolution flows back automatically. Nobody has to chase anyone for a status update anymore. The correlation between records is reliable, so updates always land on the right ticket. Review collected by and hosted on G2.com.

Finding specific information in the documentation can take a while. The content is there, but navigating to the exact page for a particular field or setting is not always intuitive. Better search or cross-linking would help. Not a big issue, but worth mentioning for new users. Review collected by and hosted on G2.com.

No limit on the number of transactions. During major incidents, our ticket volume between Freshservice and Jira can spike into the thousands within hours. ZigiOps processed everything smoothly, and our costs stayed exactly the same. That predictability made the business case easy to approve. The transaction logs also give us full visibility into what moved and when. Review collected by and hosted on G2.com.

We had a fairly unusual routing requirement and needed help from the support team to configure it properly. They were very responsive and solved it quickly, but it would be nice if more of these advanced scenarios were covered by examples in the product. Review collected by and hosted on G2.com.

The biggest thing for us is how much we can build without code. Our ADO and ServiceNow workflow needed two-way sync, custom fields, and different status mappings for each team. We also needed attachments and comments to come across. ZigiOps handled all of that in the UI, including conditional mappings and expressions for transforming data. Our admins can manage the integration themselves now Review collected by and hosted on G2.com.

Some of the advanced settings are easy to miss. A few options we needed were tucked away in places we didn't expect, so we had to click around to find them. A little more visual guidance would make the advanced features easier for new users to pick up. Review collected by and hosted on G2.com.

The main value I get from ZigiOps is the complete freedom from writing and maintaining custom glue code between our core systems. At Shepherd, our architecture relies on a complex web of tools, including Jira for internal ticketing and Datadog for system monitoring. This tool handles the heavy lifting of keeping all that data in sync seamlessly. The bidirectional sync is a huge feature for us. Being able to update an incident in one place and have it automatically reflect everywhere saves a significant amount of time and prevents the kind of data drift that used to cause major headaches. It’s reliable enough that I don’t have to worry about the connections breaking overnight, which is a big deal when you're pushing code daily and managing infrastructure risks. It’s basically become the silent backbone of our operational workflow. Review collected by and hosted on G2.com.

The initial learning curve is a bit steeper than I expected, especially if you’re coming from simpler, more basic automation tools. It’s a powerful platform, so there are a lot of configuration options, and it took some time to understand how the data mapping and synchronization logic work in different scenarios. Review collected by and hosted on G2.com.

How quickly we got the Jira and ServiceNow integration running. The guided UI walked us through connecting both systems, choosing what to sync and mapping fields. We were testing on day one and in production soon after, without writing a single line of code. For a tool this capable, the time to value is impressive. We also liked that we could test everything safely before going live. Review collected by and hosted on G2.com.

There is a learning curve at the beginning. The concepts are logical, but it took our admin a few days to feel fully comfortable with how operations, filters and mappings fit together. After that first week it became second nature. Review collected by and hosted on G2.com.