# ZigiOps Reviews **Vendor:** ZigiWave **Category:** [On-Premise Data Integration Software](https://www.g2.com/categories/on-premise-data-integration) **Average Rating:** 4.8/5.0 **Total Reviews:** 17 ## About ZigiOps Zigiwave enables enterprises, MSPs, and SaaS vendors to automate complex system integrations with full control, security, and scalability. Unlike basic automation tools, Zigiwave specializes in bidirectional synchronization, ITSM workflows, and enterprise-grade data orchestration. It is used to connect platforms such as Jira, ServiceNow, Zendesk, Azure DevOps, Datadog, and many others into a unified operational ecosystem. Primary Use Cases: - No-Code System Integration - Cross-platform incident and alert automation - MSP multi-tenant ticket escalation - Embedded SaaS ecosystem integrations - MCP AI ## ZigiOps Pros & Cons **What users like:** - Users find ZigiOps to be **very easy to use** , simplifying integration without requiring special skills or complex setups. (4 reviews) - Users commend ZigiOps for its **exceptional customer support** , ensuring smooth onboarding and efficient integration setup from day one. (3 reviews) - Users value the **easy integrations** of ZigiOps, appreciating the seamless setup and flexible data mapping with minimal effort. (3 reviews) - Users appreciate the **seamless integrations** of ZigiOps, enabling efficient connections between systems with real-time synchronization. (3 reviews) - Users value the **customization options** of ZigiOps, allowing seamless integration and tailored solutions for specific needs. (2 reviews) - Easy Setup (2 reviews) - Intuitive (2 reviews) - Reliability (2 reviews) - Security (2 reviews) - Setup Ease (2 reviews) **What users dislike:** - Users find the **difficult setup** process daunting, especially for integrating systems and managing certificates effectively. (2 reviews) - Users find the **technical knowledge requirement** for certificate management in ZigiOps to be challenging for non-technical users. (2 reviews) - Users find the **complexity in navigation** of ZigiOps challenging for first-time users, affecting initial experience. (1 reviews) - Users find the **certificate management process difficult** , requiring technical knowledge and command line proficiency. (1 reviews) - Users find the **insufficient training support** limits understanding of advanced features and slows down initial setup. (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Users find the **certificate management time-consuming** , requiring technical skills and command line knowledge for effective handling. (1 reviews) - Unclear Documentation (1 reviews) - UX Improvement (1 reviews) ## ZigiOps Reviews ### 1. Secure, Intuitive Standalone Platform with Aggressive, Tech-Savvy Support **Rating:** 5.0/5.0 stars **Reviewed by:** Usman B. | Sales Director, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ZigiOps?** DevOps Engineer at a rapidly growing tech company, I handle Azure DevOps, Jira and ServiceNow. ZigiOps is both highly secure, as well as having an intuitive and easy to navigate interface. Powerful, yet still within reach of operations teams, even without development resources. We also appreciate that it operates as a standalone platform there’s no getting locked into one ecosystem. Their support has been aggressive and tech-savvy during onboarding. **What do you dislike about ZigiOps?** You need strong cross-team communication during the design phase, otherwise requirements may change mid setup. **What problems is ZigiOps solving and how is that benefiting you?** Prior to ZigiOps, DevOps and ITSM teams were manually transferring tickets between their two systems—rekeying data from Azure DevOps to ServiceNow. This led to delays and incomplete data. Now work items and incidents are synchronized in near real time. The faster response speed, less manual work and expanded interaction between support and product development we even noticed as we grew. ### 2. Great Support and Smooth Salesforce Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R. | CTO, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ZigiOps?** Systems Integration Lead (we’re a mid-sized enterprise with Salesforce, Jira,ServiceNow) ZigiOps is notable for its clear UI, solid security approach and not storing business data as it moves between systems. Integration logic is easy to visualize and modify as processes change. They onboarded us very smoothly and support was able to get our integrations set up properly from day one. **What do you dislike about ZigiOps?** Setup requires thoughtful planning, especially when integrating business and technical systems, but maintenance afterward is minimal. **What problems is ZigiOps solving and how is that benefiting you?** We used to move customer cases manually between Salesforce and our internal systems, which caused delays and lost updates. As of now, ZigiOps provides real-time integrations to Jira and ServiceNow. This led to less manual data entry, better visibility across support and engineering, and enabled us to respond to customer issues more quickly and consistently with a smaller operational Overhead. ### 3. Nimble and user-friendly data integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ZigiOps?** ZigiOps is easy to use, requiring no special skills to use, and very few to set up and administer. This means that my tier 1 team can be trusted to handle day to day operations without anything more than a KB article. ZigiWave, the company behind the tool, are very friendly and extremely responsive. Our implementation involved products they did not have in their portfolio, but they worked with us and created new integrations at minimal extra cost. They have been very open to suggestions to improve the product (example, adding Entra support for Single Sign On). Support of jscript for data transforms is a Godsend, allowing us to quickly redact data we may not want to pass along to other systems (PII as an example) or enrich data as part of the transform and translation process. **What do you dislike about ZigiOps?** Certificate support: There are multiple places to load certificates for different purposes, and you'll need to do most of the certificate management from the command line in different trust stores. Adding or updating certificates is definitely a task for more technical resources. **What problems is ZigiOps solving and how is that benefiting you?** ZigiOps is converting our various monitoring systems' event/alert data to be forwarded and processed to ServiceNow ITOM. ZigiOps was selected because the ServiceNow connectors available for our various monitoring systems were either lacking, only supported ITSM, required additional licensing or did not exist. ### 4. ZigiOps Continue to Excel **Rating:** 5.0/5.0 stars **Reviewed by:** Sarath B. | Sr Process Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about ZigiOps?** We continue to use ZugiWave connectors for the fourth year and cant be more than happy. The well thought connectors that come out of the box satisfy most of the use cases any enterprise will have, but if not, the new V3 version is such a blessing that most of the custom configuration can be as easy as drag and drop. If anything additional all the support people and especially the customer success specialists are so knowledgable that they will make sure to get the product work for your use case—hands down the best product and customer service. **What do you dislike about ZigiOps?** Nothing major at all, if i have to pick one, just a little bit faster on the development cycle for enhancements and bug fixes. **Recommendations to others considering ZigiOps:** If you are struggling with integrations of ITOM products or want to focus more on the solution part of it, ZigiOps products take a huge level of time-consuming and mundane tasks off the plate. Go for it. **What problems is ZigiOps solving and how is that benefiting you?** Direct intgration between monitoring events to event management tool to Incident management. Completes the work flow. We can pick and choose details that we want to transfer rather than writing any processing scripts in native tools.Great time saver ### 5. Valuable integration solution that puts proper single glass perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Bozidar P. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about ZigiOps?** Simplicity of integration that comes ootb. Integrating OpsBridge (Event Management and AIOps), Dynatrace (APM side of the story) and ServiceNow (ITSM processes) is really easy and needs little customization to adopt to our processes. As company we don't need to wary bput developing and supporting in-house solutions - we use only one - ZigOps. I like the pace and support of the team, agile working on delivering new content. As we are also users of Cloud platforms I cannot wait to see (and use) GCP integration. **What do you dislike about ZigiOps?** Hardly anything at all. Only that ZigiOps deserves more market visibility! **Recommendations to others considering ZigiOps:** They listen to customer needs and wishes. **What problems is ZigiOps solving and how is that benefiting you?** Unified Event Management - gathering events from Dynatrace and serving ITOM aspects of services offered to our customers. Applying AIOps on top of those "integrated" events brings more Business perspective into solving problems and issues. Using ServiceNow integration we enrich Incident Management, Problem and Change Management - keeping ITOM and ITSM in sync. ### 6. Excellent integration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Moshe K. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about ZigiOps?** I have used ZigiOps to integrate Jira and also different monitoring and incident solutions. Very easy and intuitive to implement. Took me two hours per integration and we were up & running. Really incredible. Their customer service is very professional and supportive. **What do you dislike about ZigiOps?** Currently, I don't have any such feedback to provide. We were able to accomplish all our project goals. **What problems is ZigiOps solving and how is that benefiting you?** We had to sync between multiple platforms. So it was either purchase a specific integration from each software manufacturer or to have one tool that will act like a hub or a middleware and will be able to manage all those integrations in one tool. We choose the 2nd option cause ZigiOps is coming with all the integrations we required. ### 7. Easy to configure and use integrations. Great out-of-the-box functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about ZigiOps?** Powerful and easy to configure the product. Offers many out-of-the-box functionalities which are very much needed during integrations with various systems. Support team is also very helpful and their documentation is good, which helps a lot during the different integration setups. Also, quite easy to do out-of-the-box integration without too much and expensive Professional Services hours. **What do you dislike about ZigiOps?** Team is covering 9 to 6 business hours support times, it would be good if they extend that to be able to cover more time zones. However, their documentation is quite good and not much support is needed, only in cases with troubleshooting. **Recommendations to others considering ZigiOps:** I recommend the solution to anyone who wants to use a tool with many out-of-the-box functionalities and less operational overhead, easy to use and integrate. Documentation is also very good and comprehensive and not too much support or Professional services hours are needed here. **What problems is ZigiOps solving and how is that benefiting you?** We needed to integrate Jira with BMC Remedy. The integration was easy to configure and I managed to do it very quickly. The team was of course available for consultation. We have been using their integrations for more than a year now and decided to add new integrations. ### 8. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Богдан . | Solution manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about ZigiOps?** Great usability and always fast response from the team supporting it. It was a breeze to complete the required integrations and data transformation. The product was easy to use and very intuitive. It is great for solving complex issues as data transformation, multiple integrations, correlations and more. **What do you dislike about ZigiOps?** Didn`t had a negative experience yet with the tool **Recommendations to others considering ZigiOps:** Great product, great team! **What problems is ZigiOps solving and how is that benefiting you?** Complexity of having multiple data sources. Easy transformation and data sterilisation and best of all the ease of data integration. ### 9. Inovative inteligent ingerations solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about ZigiOps?** The tool is very easy to use. The UI is very intuitive and you can do whatever you need in just a minutes with couple of clicks. Very nice modern solution! **What do you dislike about ZigiOps?** There is nothing that I don't like. The product and the support are really great! **Recommendations to others considering ZigiOps:** Product works perfect. It is really great new modern solution to DevOps where you can easily integrate everything you need in your organization. **What problems is ZigiOps solving and how is that benefiting you?** Data integration with Jira and ServiceNow. ### 10. Easy configurable integrations with ZigiOps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about ZigiOps?** We really liked the fact that there is no code needed in order to integrate with different kind of platforms. **What do you dislike about ZigiOps?** Till now everything is looking good, I hope that many more systems would come in the near future. **What problems is ZigiOps solving and how is that benefiting you?** The configurations for different types of integrations can be achieved faster due to lack of code writing that can safe you a lot of time. ZigiOps is working really fast and now enterprise can focus on the important thing rather than focusing on integration of the internal systems. ### 11. Easy to configure and use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about ZigiOps?** You can connect your systems easy with the ready to use templates. We further configured the data mapping and filterings as per our convenience. **What do you dislike about ZigiOps?** Everything is well so far, we have used ZigiOps for 1 year. **What problems is ZigiOps solving and how is that benefiting you?** We integrated Jira with ServiceNow. The tool is installed on-prem, runs smoothly in the background. Dashboard is rich and easy to read. All issues, events and alarms are synced in real-time. ### 12. Excellent integration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Milena A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about ZigiOps?** ZigiOps is super easy to use and intuitive. It's truly a no-code integration platform, too: being able to automate tasks without any coding experience is something I really appreciate (and need!). The UI instantly gives me a quick overview of each integration's status and health. Integrations function smoothly. **What do you dislike about ZigiOps?** Nothing specific. The platform is stable and performs well. **What problems is ZigiOps solving and how is that benefiting you?** The platform allows tools to exchange data automatically, which really simplifies workflows. It helps us automate a part of the work, and gives us much better visibility into the different systems and resources we're using. ### 13. Easy to use and integrate, great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about ZigiOps?** Very good platform for integration services. Intuitive and user-friendly, minimum integration efforts required, great support team and professional services. **What do you dislike about ZigiOps?** Support team is only located in Europe and this might cause time delays due to time difference in the different regions. **What problems is ZigiOps solving and how is that benefiting you?** We have used it for integration between ticketing platform and other internal systems. It reduces the integration efforts between ticketing system and some legacy systems used internally. ### 14. Great product, good support and flexible integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about ZigiOps?** Simple dashboard with everything you need to know, templates for the integrations. Easy to set up - their tech people are very responsive and always help in the initial set up. **What do you dislike about ZigiOps?** Nothing so far. We have been using the product for 8 months. **Recommendations to others considering ZigiOps:** None **What problems is ZigiOps solving and how is that benefiting you?** Increasing collaboration between teams. Automating the creation and updates on issues and tickets in our systems. ### 15. Integrating SF and Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about ZigiOps?** Easy of use, I implemented in 1 day, On premisses align with my org policy, Support was very responsive **What do you dislike about ZigiOps?** Some time it feels like there are 2 many features, might be good to have advanced vs basic **What problems is ZigiOps solving and how is that benefiting you?** We are integrating incident management integration ### 16. great connectors to a lot of software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about ZigiOps?** many connectors and flexibility of Zigiwave **What do you dislike about ZigiOps?** nothing yet , no experience yet, sorry !! **What problems is ZigiOps solving and how is that benefiting you?** Connecting topdesk to OpsBridge and maybe later on, other products to ### 17. Quick and easy solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolay K. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about ZigiOps?** We bought the product to connect our JIRA instance with a ServiceNow managed by a customer of ours. It took us only a few hours to go-live because the UI is very easy to use and ZigiWave's team assisted us any time we were stuck with something. The level of attention adds a lot of value to the product itself and its technical capabilities. **What do you dislike about ZigiOps?** Nothing specific in the product. However, the documentation might be improved a bit. **Recommendations to others considering ZigiOps:** If you need a long term solution to support your integrations, I would definitely recommend ZigiOps. Their roadmap is public and the company is pretty open to adding new connectors even outside of it. Apart from that, the functionality is designed by experts in the area to make it very easy for the end-user to understand and configure a specific flow. **What problems is ZigiOps solving and how is that benefiting you?** First - automation of ticket transfer which saved us a lot of time. This leads to optimizing our internal process for handling customer requests and delivering a better service to them. ## ZigiOps Discussions - [cmdb connection between topdesk en Ops Bridge rtsm](https://www.g2.com/discussions/38802-cmdb-connection-between-topdesk-en-ops-bridge-rtsm) - 1 comment, 1 upvote - [View ZigiOps pricing details and edition comparison](https://www.g2.com/products/zigiops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A48%3A42+-0500&secure%5Bsession_id%5D=f64408f8-4a8a-40d2-9a36-fad4bc0be368&secure%5Btoken%5D=cee47895a00c98469c26cc2182218ff28858ab755c95708936600bcd7c6f4dff&format=llm_user) ## ZigiOps Features **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Security** - Data Encryption - Security Standards - Communication Protocol **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Deployment ** - Hybrid - Cloud to Cloud ## Top ZigiOps Alternatives - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (534 reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - 4.4/5.0 (2,112 reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,024 reviews)