Motadata ServiceOps Reviews & Product Details

I really value the centralized visibility, ticket accountability, and operational tracking that Motadata ServiceOps provides for our ISP/NOC environment. The platform allows us to have a single point for visibility and accountability, avoiding scattered email or WhatsApp-based tracking. It's great for identifying long-aging and pending tickets, following up with responsible teams, monitoring SLA/ETR, maintaining a complete ticket history, and providing management with operational status and reports. The initial setup was easy and straightforward, with only minor customization needed for ISP/NOC-specific workflows. Review collected by and hosted on G2.com.

I find the multiple time selection for report scheduling a bit challenging. Also, I think having the option for customized column selection for the request tab would really help in day-to-day operations. It would also be great to have better tools for tracking long-aging circuits for restorations. Review collected by and hosted on G2.com.

The knowledge base has helped us more than I expected. In my experience, most of what reaches an IT team is the same handful of issues coming up again and again, and documenting those once means my technicians aren’t answering the same questions every week.

I also like that ownership of a request is always clear. It’s assigned to a specific technician, and anyone can check its status at a glance without having to ask around. Review collected by and hosted on G2.com.

Approval rules and escalation paths took us several attempts to get right. The capability is definitely there, but figuring out which setting produced which behaviour required a lot of testing on our side. Once we aligned the configuration with how we actually work, the team picked it up quickly and used it without much trouble. Review collected by and hosted on G2.com.

What I like most about the system is that it is user-friendly and easy to navigate. In terms of pricing, I believe it provides excellent value, especially considering the bundled features and overall functionality it offers. The system performs well and consistently meets our operational needs. Additionally, the support team is very responsive and open to feedback, including enhancement requests that can help improve the platform.

When it comes to integrations, the platform offers capabilities that can help connect with other systems and streamline business processes, making it more flexible and efficient. The AI and intelligence features also have strong potential to enhance productivity, automate tasks, and provide valuable insights for better decision-making. Overall, the combination of usability, performance, support, integration options, and intelligent capabilities makes the solution a worthwhile investment. Review collected by and hosted on G2.com.

Although the platform is user-friendly, there are still some features that could be more intuitive and easier to configure. I would also like to see more enhancements in the AI and intelligence capabilities, as well as simpler integration options to reduce implementation effort. Review collected by and hosted on G2.com.

Everything is in one place. Ticketing, assets and change requests sit in the same system, so my team gets full context on an issue without switching between tools. The workflow automation saves a lot of manual assignment, and the self service portal is simple enough that end users actually use it. Support from the Motadata team has also been responsive whenever we raise something. Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning. The product is very configurable, which I appreciate, but you do need to invest real time to set up workflows and SLA rules exactly the way you want. Creating custom reports for management reviews also takes more effort than I’d prefer, and the mobile experience could be improved for engineers working out in the field. Review collected by and hosted on G2.com.

Product is very simple to use, Clean and neat UI and provide all the functionalities related to the Service ops. With easy integrations with the current applications. Ther performance of the application is quite impressive for the affordable price tag. The whole of onboarding and support experience is very satisfactory. product continues to capabilities in the journey with the new version including the ai capabilities. Review collected by and hosted on G2.com.

Managing the projects needed improvement in the earlier versions. Review collected by and hosted on G2.com.

We have been using Motadata serviceops for Asset Management for the past four years. I like the UI and dashboard. However, it needed more improvement when compared with other competing products. Review collected by and hosted on G2.com.

-Less customization, even if we request it takes more than six months to build small workflow or configuration.

-Zero AI analytics or reports

-Global search not available due to limitation on product indexing feature. Review collected by and hosted on G2.com.

The dashboards and shortcuts make it easy to switch between modules. Integration with multiple directories is helpful, and the SAS platform allows me to log in from anywhere and work quickly. The cost feels optimized compared to similar products. The implementation team, along with the support personnel afterward, has been responsive and focused on delivering solutions. We have not used the AI functionality yet. Review collected by and hosted on G2.com.

Setting up flows can be a bit complicated and sometimes tedious, especially for bot workflows. Since there’s no backup option, making changes feels risky. Review collected by and hosted on G2.com.

What I like most about Motadata ServiceOps is its centralized IT Service Management platform. It lets us manage incidents, service requests, changes, problems, and assets efficiently from a single interface. Since adopting it, we’ve seen better operational visibility, stronger SLA tracking, and improved collaboration across the team. The customizable workflows, automation features, and dashboards cut down on manual effort and help us provide faster response and resolution times for our managed service customers. Overall, it has streamlined our day-to-day operations and strengthened our service delivery. Review collected by and hosted on G2.com.

The user interface could be more intuitive and responsive, particularly when working with a large volume of tickets. Some workflows and automation configurations require significant customization and aren’t straightforward to set up, which adds extra effort during implementation. Reporting and dashboard customization could also be more flexible to better align with managed service reporting requirements. Email notifications and their formatting could be improved for greater readability and consistency. Performance can also occasionally slow down when processing large datasets or generating complex reports. Review collected by and hosted on G2.com.

We can maintain separate workflows as well as approval workflows for service requests. And the form customization features are very helpful in meeting customer requirements. Interface is user friendly. Also got the ability to integrate with many platforms such as WhatsApp and Teams. System performance is also good. Motadata support team is also very helpful. Reasonable pricing as well. Review collected by and hosted on G2.com.

In my opinion I think Motadata can be very valuable if AI based prompt creating and workflow creation were included. Also, If there is a catalogue for incident management, It will be very helpful as more customization abilities will be there. Also, for the dashboard functions if we were able to extract data from additional fields it would be very helpful. Review collected by and hosted on G2.com.

The customer service is very good, and the modules are highly interactive. The technician portal gives you multiple platforms to manage your assets, your teams, and your consumables. In fact, it really helps you organize your organization. Review collected by and hosted on G2.com.

Sincerely, it depends on the customer service person assigned to you. Some of them are interactive, willing to listen, and able to resolve the problem, while others don’t go as far as really understanding you. Review collected by and hosted on G2.com.