--- title: Motadata ServiceOps Reviews meta_title: 'Motadata ServiceOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Motadata ServiceOps works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 23 scale: '5' date_modified: '2026-06-26' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Motadata ServiceOps Reviews **Vendor:** Mindarray Systems **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 23 ## About Motadata ServiceOps Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools. ServiceOps includes a PinkVerify-certified Service Desk for incident, service request, problem, and change management, alongside an Asset Manager for full hardware and software lifecycle tracking and a Patch Manager for endpoint patching. Automation runs throughout the platform, from ticket routing and prioritization to SLA enforcement and approval workflows. Teams choose ServiceOps for its intuitive interface, strong automation, real-time reporting, and responsive support. It is available for on-premises deployment, giving organizations control over their data while modernizing and streamlining IT operations. ## Motadata ServiceOps Pros & Cons **What users like:** - Users find **asset management straightforward** with Motadata, appreciating detailed reporting and intuitive interface for tracking assets. (2 reviews) - Users find Motadata ServiceOps exceptionally **easy to use** , thanks to its intuitive interface and real-time updates. (2 reviews) - Users appreciate the **easy tracking and management of assets** , complemented by intuitive interface and detailed reporting. (2 reviews) - Users value the **real-time updates and detailed reporting** in Motadata ServiceOps for efficient asset management. (2 reviews) - Users appreciate the **automation of ticket assignments** in Motadata ServiceOps, enhancing efficiency and client communication. (1 reviews) - Users appreciate the **centralized management** of Motadata ServiceOps for effortless asset tracking and detailed reporting. (1 reviews) - Users value the **communication efficiency** of Motadata ServiceOps, enhancing client updates and ticketing automation. (1 reviews) - Users value the **continuous improvement** of Motadata ServiceOps, enhancing asset tracking and reporting capabilities effectively. (1 reviews) - Users value the **prompt and supportive customer support** of Motadata ServiceOps, enhancing their overall user experience. (1 reviews) - Users appreciate the **robust ticketing and asset management features** of Motadata ServiceOps, enhancing workflow efficiency and support. (1 reviews) **What users dislike:** - Users face **installation issues** on macOS that hinder their initial setup experience with Motadata ServiceOps. (1 reviews) ## Motadata ServiceOps Reviews ### 1. ServiceOps IT Asset Management: Accurate Inventory, Auto-Discovery, and Easier Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Motadata ServiceOps?** IT asset management module in ServiceOps gives us one place to track all our hardware and software across the company. We can see what we own, where it sits, who is using it, and when warranties or licenses are coming up for renewal. The auto discovery picks up new devices on the network on its own, so we are not chasing inventory manually. As an IT company managing a lot of assets, having accurate inventory, license tracking, and a clear asset lifecycle in a single tool has cut out a lot of guesswork for us and made audits far easier to handle. **What do you dislike about Motadata ServiceOps?** dashboard could use a slight improvement. It covers what we need, but a few more customization options and a cleaner layout for the asset views would make it easier to get to the information we look at most often. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Before ServiceOps we tracked IT assets across spreadsheets and a few disconnected tools, so we never had a reliable picture of what we owned or where it was. ServiceOps gives us one place to manage the full asset lifecycle, from procurement to retirement, with auto discovery keeping the inventory current on its own. This has cut the time our team spends on manual inventory and audit prep by a large margin, and license and warranty tracking has helped us avoid paying for software we no longer use. As an IT company, having accurate, real time asset data has made our audits and renewal decisions far easier. ### 2. Best review on Ticketing tool and Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji U. | Associate technical content security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Motadata ServiceOps?** I like the most in the motadata is ticketing tools which we are using to automatically assigning the tickets to the available engineers and showing to the client as your ticket is in progress and assigned to the engineer **What do you dislike about Motadata ServiceOps?** Upto now there is no dislike points in the motadata evening is good **What problems is Motadata ServiceOps solving and how is that benefiting you?** The advanced features are whenever the customer is raising any support ticket it will automatically forwarded to the ticketing tools and assing the ticket to the availability engineer It's reduces the cost of time and works seamlessly ### 3. Motadat ITSM is an exceptionally efficient ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh K. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Motadata ServiceOps?** Asset management, ticketing functionality, automated workflow management, and customizable features. The implementation experience was good, and it's easy to access and use. **What do you dislike about Motadata ServiceOps?** Some features are hard to understand at first, and integrating with third-party software can be challenging. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Efficient Asset Management which help to track all IT assest and it's details,Ticketing Functionality handling IT service requests making it more efficient, automated workflow management reduces manual tasks and many customizable features as well. ### 4. Motadata asset management **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Kumr K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Motadata ServiceOps?** Motadata Asset Management is makes it easy to track and manage assets, and detailed reporting and real-time updates **What do you dislike about Motadata ServiceOps?** Motadata Asset functionality is good,more integration options with third-party tools **What problems is Motadata ServiceOps solving and how is that benefiting you?** makes it easy to track and manage assets, ### 5. easier to manage our IT inventory. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Motadata ServiceOps?** The user interface is intuitive, and the asset tracking **What do you dislike about Motadata ServiceOps?** Improving the ease of installation for macOS **What problems is Motadata ServiceOps solving and how is that benefiting you?** racking and managing IT assets across the company, including hardware and software inventory, allocation,Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software. ### 6. Yaskawa Motadata Service Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Sreekanth M. | Sr. Manager - IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Motadata ServiceOps?** we liked their excellent support for configuring Apps like Helpdesk, Asset and patch management **What do you dislike about Motadata ServiceOps?** Nothing to dislike their services and support **What problems is Motadata ServiceOps solving and how is that benefiting you?** they make very simple and supportive for asset management lifecycle along with Patch management ops. ### 7. Commendable experience with Motadata ServiceOps **Rating:** 4.5/5.0 stars **Reviewed by:** Devansh J. | EMS Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Motadata ServiceOps?** Ticket & asset management which is very crucial part of our state data centre project **What do you dislike about Motadata ServiceOps?** Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA . **What problems is Motadata ServiceOps solving and how is that benefiting you?** Asset management at one place with accurate information as asset in data centre is a crucial part along with every minute details. ### 8. very flexible for technician and easy for end user **Rating:** 4.5/5.0 stars **Reviewed by:** Narayan R. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Motadata ServiceOps?** flexibile feature and configuration as per requirement. **What do you dislike about Motadata ServiceOps?** Asset module needs to be improve. Asset uploading format is difficult. **What problems is Motadata ServiceOps solving and how is that benefiting you?** easy ticketing system which help analys organisation issue. ### 9. Prompt Response **Rating:** 5.0/5.0 stars **Reviewed by:** Arti K. | Project Support Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Motadata ServiceOps?** Prompt Response , Supportive team, Best Solutions **What do you dislike about Motadata ServiceOps?** There is nothing to dislike as services were good. **What problems is Motadata ServiceOps solving and how is that benefiting you?** My business problem was the management of the tickets for client location which got resolved by using motadata tool ### 10. user friendly interface with robust features. **Rating:** 5.0/5.0 stars **Reviewed by:** Avadhesh V. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Motadata ServiceOps?** Efficient data managment and powerful analytics. Seamless integrationcapabilities. Reliable performance and excelent customer support. **What do you dislike about Motadata ServiceOps?** Some users may find that ServiceOps lacks comprehensive insights for driving IT transformation. Enhanced analytics and reporting could address this limitation **What problems is Motadata ServiceOps solving and how is that benefiting you?** improving incident management, and providing a unified platform for IT service management. Its benefits include increased efficiency, reduced costs, and better alignment with business goals ### 11. Easy to use and fast ITSM application **Rating:** 5.0/5.0 stars **Reviewed by:** Manish P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Motadata ServiceOps?** Fantastic UI and easy to create automation workflows **What do you dislike about Motadata ServiceOps?** There is a learning curve to understand all the modules **What problems is Motadata ServiceOps solving and how is that benefiting you?** Quick TAT for issue resolution. Proper SLA management. Professional asset management. ### 12. Product Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kalimuthu M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Motadata ServiceOps?** For the past 2 years we are using the product. It is very useful to us. **What do you dislike about Motadata ServiceOps?** We are happy with Motadata.So that no dislike to us. **What problems is Motadata ServiceOps solving and how is that benefiting you?** We can check CPU,Memeory, Disk Utilization based on that we can take the action ### 13. Helping Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Motadata ServiceOps?** Flow mapping, Reporting & dashboard view **What do you dislike about Motadata ServiceOps?** Should give more option on deshboard & punching the ticket **What problems is Motadata ServiceOps solving and how is that benefiting you?** day to day ticket getting genrated by users ### 14. Monitoring DC Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Motadata ServiceOps?** Motadata Provide all the essential details related to our network devices. Like Downtime of device and all the SLA details. **What do you dislike about Motadata ServiceOps?** I have worked on Motadata around two years and added all the network devices (installed in DC) , in my opinion ther no point for dislike the product, **What problems is Motadata ServiceOps solving and how is that benefiting you?** on a single page we are monitoring all the devices and we are receiving aler as well on mail. ### 15. Motadata doing awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Iqbal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Motadata ServiceOps?** Motadata management consule is very friendly and easy to use. Services are up to mark and software runes very smoothly without any lag. **What do you dislike about Motadata ServiceOps?** Product is neesh quality but pricing is on higher side. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Best part is every thing monitors on single window we don't need to go to another console ### 16. Proficient in handling diverse incident, service request, asset management. **Rating:** 4.0/5.0 stars **Reviewed by:** Vikash D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Motadata ServiceOps?** Mottadata Dashboard for Incident and Request. **What do you dislike about Motadata ServiceOps?** To close incident or request required to go on new tab and then come back to the orginal page for update. **What problems is Motadata ServiceOps solving and how is that benefiting you?** O365, IT infrastructure, SAP, Login request, Desktop Support.oassword reset, ### 17. Efficient and user freindly **Rating:** 4.0/5.0 stars **Reviewed by:** Santosh Y. | Remote Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Motadata ServiceOps?** Proactive incident management and report fetch. **What do you dislike about Motadata ServiceOps?** For request resolution I need to open the request then go to edit which according to me is lengthy. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Network issue, Application issue, Hardware issue. ### 18. An exceptional service desk that has taken our IT operations to the next level. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep Singh D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Motadata ServiceOps?** The ability to customize, a unified dashboard to see everything in one place, an easy-to-use interface, auto-assignment of tickets, an SLA mechanism, and workflow automation are some of the best things about Motadata's ServiceOps solution. We used it for ticketing and asset management. **What do you dislike about Motadata ServiceOps?** i am exporing all features and yet nothing there to complain about **What problems is Motadata ServiceOps solving and how is that benefiting you?** We can assign tickets automatically, and the issues get resolved systematically. This solution has helped us increase productivity and save a significant amount of time. ### 19. Motodata ServiceOps review **Rating:** 4.0/5.0 stars **Reviewed by:** Meet S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Motadata ServiceOps?** It offers an excellent dashboard that provides data on the health of network devices, Aiding us in analysing and connecting all of our IT data. Use it to increase productivity, it has the best report-based performance excellent. **What do you dislike about Motadata ServiceOps?** It does not support AAA functions, built-in radius or LDAP authentication for wired and wireless networks. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Ideal network and service monitoring tools and solutions at a reasonable price. An essential component of any successful product is excellent service. ### 20. The Morden ServiceOps **Rating:** 4.5/5.0 stars **Reviewed by:** Kaviarasu K. | Technical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Motadata ServiceOps?** The good thing which I like about motadata serviceOps is it eliminates the gap between the Information technology management team and the Information technology operation team. **What do you dislike about Motadata ServiceOps?** The thing which needs to be improved was the multi-language handling capability and the machine learning looks a little outdated when compared with the other serviceOps. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Using Motadata i was able to automate the process , balance the workload in the real-time environment, and able to get all information on a single pane. so, the processing time and effort were reduced. ### 21. Motadata IT Service Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** NITIN K. | Senior Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Motadata ServiceOps?** Motadata Management Platform helps to manage and monitor all the networks real-time in a single console. **What do you dislike about Motadata ServiceOps?** Customize reports of assigned tickets we cannot download in Motadata Service Management Platform. **Recommendations to others considering Motadata ServiceOps:** Motadata IT Service Management Platform is useful for organisations. instead of SIEM tool we can have this for audit. **What problems is Motadata ServiceOps solving and how is that benefiting you?** WE can monitor data, device, network, and all other security devices usage and logs in a single platform by using Motadata Management tool. ### 22. Motadata IT Service Management Platform is a very good platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Motadata ServiceOps?** It helps to identify & resolve complex problems faster that ensures 100% uptime of all business-critical components. **What do you dislike about Motadata ServiceOps?** There is nothing that I dislike about this product. **What problems is Motadata ServiceOps solving and how is that benefiting you?** identify & resolve complex problems faster that ensures 100% uptime of all business-critical components ### 23. Motadata Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2022 **What do you like best about Motadata ServiceOps?** Its a IT service desk sofware So i like when it help for automation. **What do you dislike about Motadata ServiceOps?** There is no dislike because it is useful. As said in early question. **What problems is Motadata ServiceOps solving and how is that benefiting you?** Network devices health can be change after seeing Dashboard. ## Motadata ServiceOps Discussions - [What is Motadata ServiceOps used for?](https://www.g2.com/discussions/what-is-motadata-serviceops-used-for) - [View Motadata ServiceOps pricing details and edition comparison](https://www.g2.com/products/motadata-serviceops/reviews?open_modal_url=%2Fpt%2Fproducts%2Fmotadata-serviceops%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmotadata-serviceops%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-28+15%3A52%3A15+-0500&secure%5Bsession_id%5D=e3e7611d-4653-480f-a8fe-f06fb6403506&secure%5Btoken%5D=8414b0411321e12bef28d221f570f64d4c5ffedffe973239ca3fd5ba631e2fbd&format=llm_user) ## Motadata ServiceOps Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Motadata ServiceOps Features **Administration** - Change Management - Asset Management - Reports & Analytics **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Motadata ServiceOps Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - 4.5/5.0 (1,104 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,276 reviews)