xMatters Reviews & Product Details

xMatters can integrate with over 200+ other applications (many of which my company uses today) to better drive automation end to end! We have also been able to utilize its API webhook features to tie it into our homegrown applications as well, greatly increasing the benefits the product has to offer! Also, the tools GUI is very intuitive, making it easy to create forms and flows. Another cool feature is the ability to create flows in a Non-Prod environment and test them out before moving them over to production. Review collected by and hosted on G2.com.

For manual workflows, there is not a way to copy and paste a picture to a field easily, you must use an image URL instead. Review collected by and hosted on G2.com.

Relative ease with which I can navigate the web and iOS versions.

I like I can set custom wait times between alert modalities. Review collected by and hosted on G2.com.

No options for less klaxon-like ringtones for low priority alerts.

Apple Watch app doesn't work with the Watch OS 7.

Would like Siri shortcuts and voice integration.

An Amazon Alexa integration for alerts would be helpful, although it would need to have options for certain hours and days of the week.

Can't add more than one phone of the same model for alert hierarchy.

Doesn't seem to have a dark mode option.

In regards to the Microsoft Teams bot, I would like to see an autocomplete behavior when I start typing the name of an assignment group.

Don't like that the Absence function sets the end date as tomorrow - most of my absences start and end on the same day. Review collected by and hosted on G2.com.

Great opportunities for training and accessible at any price point - including a limited free option.

Also Customer Service/Support has been very responsive when we have had questions or issues. Review collected by and hosted on G2.com.

The only thing I have come across that I don't like is that so far the training opportunities all seem to be based on the Pacific time zone. This really isn't much of a complaint! Otherwise the product has been great and easy to use.

One additional item is that the Apple iOS push notifications seem to be buggy at times, but support is aware of the issue and is working on it. Review collected by and hosted on G2.com.

We use xMatters for all of our communications for HP Service manager ticketing, and alerting. Our on-duty team and incident management processes rely heavily on xMatters. xMatters helps us with monitoring and addressing the production issues at the earliest. Ease of use, simple interface to replace existing on call person with another person, schedule management and alerts are few things that I like in xMatters Review collected by and hosted on G2.com.

The interface can be even more intuitive.

Sometimes, the alerts for the job failures are not real time and sometime xMatters tend to miss few alerts for failures.

A ticket requires multiple acknowledgements to make the notification inbox disappear. Review collected by and hosted on G2.com.

Excellent integration with other workflow applications, as well as notifying and contacting other employees. xMatters can be tied into ticketing and notification programs such as Jira and Slack to quickly, and automatically notify and log incidents, as well as monitoring alerts. xMatters is also used to notify staff during off-duty hours. Review collected by and hosted on G2.com.

The UI can be a confusing at times, and it can take a little while to sort through the various menus and find what you're looking for. Workflows are very powerful tools, but as part of that there are many options, and many different menus that need to be sorted through, which can be confusing and take time to find the right option. Review collected by and hosted on G2.com.

The integration between ServiceNow as well as xMatters is simple to configure. We in addition have a conference program also I love the feature which allows users to join our own host bridges from xMatters also it is tailored to exactly how the item is usually to be used. Review collected by and hosted on G2.com.

Sometimes it is problematic to maintain pace with xMatters and the basic code changes, etc. It is then hard for us to maintain pace with ServiceNow as well as our integration and development with xMatters. Review collected by and hosted on G2.com.

Xmatters is a good software tool which helps as a good management tool. You can use xmatters tool to integrate with other software and the most important thing i like the most is we can intimate for automated calls and messages to users in case of emergencies .It is a very reliable software in which the user interface and everything is quite good it is a very nice software in which we can use it for multiple works. Review collected by and hosted on G2.com.

What i dislike is the problem which arises in the automated calls and messages. Sometimes we do not receive calls and it is an unresolved issue and we can trouble shoot these issues by some necessary steps. Review collected by and hosted on G2.com.

It may be used without difficulty. Easy in order to explain to end-users as well as showing their user profile navigation. Review collected by and hosted on G2.com.

xMatters does not have any capacity to make major group or user changes. A good example is the fact that if a brand new manager is employed, I've to click and stuff each team to change the call organizations he manages. There is possibly a chance to open up in a brand new window. Or perhaps if a brand new manager usually takes over a team, I am going to have going to every person to make the brand new manager. A number of managers may have much more than fifty individuals reporting to them. Review collected by and hosted on G2.com.

*The overall ease of use of the system (user friendly) both the web and mobile app.

*Being able to get the app customized specifically to what is required by your company.

*Escalation reporting has never been easier with this app. Simple form to fill up and click send to notify the required parties of what is going on and next point of action.

*System reliability - available when we need to use it. ( no downtime's faced since we started using xMatters )

Not forgetting the support from the xMatters team on the quality of training's provided by their in-house team (Richard Selby) and frequent follow-ups by their Customer Success Director (Kerin Munro). Review collected by and hosted on G2.com.

Nothing to dislike about this app at this time as we have not had any issues so far. Review collected by and hosted on G2.com.

The ease of use. It's easy to send an alert and to pre-configure canned alerts/templates. Logging in and sending a message to the business is very seamless. Then interface is easy to use and the reporting functionality is a great value add. Review collected by and hosted on G2.com.

There's really not much to dislike. Especially once you realize the full potential of the FLOW system, which has a lot of amazing features already. I really like the ability to customize the individual messages using basic HTML tags. That feature comes in handy more often than you think. But if I have to pick something I'd say no out of the box screen sharing functionality. It's important to us to be able to easily collaborate therefore not having a shared screen native to the app is a drawback. I would like to see this feature added out of box and not via a 3rd party app integration. Review collected by and hosted on G2.com.

It works like advertised, and I really appreciate that. I love there is a dark mode. It makes it so much easier on my eyes. My pages always come in on-time which in my job could mean life and death. I work at a Hospital so each page could be a life support system going down. So my pages need to be on-time. Without Xmatters we would have to rely on email or phone calls, and we all know how unpredictable that could be. So we really appreciate everything Xmatters provides to our company. Review collected by and hosted on G2.com.

The pager sound choices. I wish I could use my own notification sounds. If the app would let you choose your own there isn't much else I can think of for things I dislike. When I am on-call I have to keep my phone turned up loud to wake me up in the middle of the night. The worst part about that is the pager sounds to choose from. Review collected by and hosted on G2.com.

xMatters is a true partner, focused on your success. From great web content and tutorials to exception customer service, they've helped us successfully implement and continue to automate engagement, notifications, and Incident creation. Review collected by and hosted on G2.com.

The only thing I'd love to see is administrator functionality in the mobile app. Review collected by and hosted on G2.com.

The UI is clean, and the mobile app is well thought out. This allows me to leverage the power of the UI when needed, and let me still be useful when I am out and about. Already powerful "out of the box", xMatters has MANY integrations to both link it to other tools (incident management) as well as to chat apps (Gchat, slack, etc). It is highly configurable so that each user can set up their alert settings in whatever manner works best for them. Review collected by and hosted on G2.com.

It easy to overwhelm users with data, alerts and reporting if you add them to too many groups and do not tighten down your Default settings. There is enough horsepower under the hood that you will want a dedicated team to installing, configuring and maintaining the xMatters software. Otherwise, you won't squeeze the most out of the tool suite. Review collected by and hosted on G2.com.

xMatters makes it easy to ingest alerts from other sources and then either automate a response based on the incoming message, or send out an alert to an on call technician so they can take care of the issue before our customers know there is a potential problem with their service. Review collected by and hosted on G2.com.

Today, we have a lot of our alert sources grouped on our dashboard under the "Other Sources" title which makes it difficult to get an in depth view of where most of our alerting is coming from quickly. I'd like to see the xMatters dashboard evolve more to include all sources and to stop grouping them as "other sources" in the dashboard view. Review collected by and hosted on G2.com.

User interface is very good and acknowledgement too. Review collected by and hosted on G2.com.

some groups are not configured other than that it is cool. What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers. Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates. The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications. Review collected by and hosted on G2.com.

The fact that we can configure multiple devices per user, and that we can manage our devices, instead of sending a sevrice request to the team that administrates it. Review collected by and hosted on G2.com.

I installed the xmatters app on my ipad, and added my cellphone and my Ipad as devices in my profile. But even if I specify that I only want to receive High priority calls, I still receive every calls, from low to high priority... Review collected by and hosted on G2.com.

Easy of use, smooth, no bugs. All options @ finger tips

inbox gives and option to view and respond to alerts

you can add and modify devices very easily.

tutorial and videos helps when stuck or have any questions

anyone can read detailed action plan reviews done by another engineer.

easy to log in.

easy to save data.

its easier to edit entered details in the ticket.

its easier to edit entered time in the ticket.

.its easier to edit entered time by your team mate in the ticket

Sign in page is very clear

reports are clear and precise

detailed action plan can be sent to other user and he can just click on the link to open the action plan

you can make yourself absent for some times and add another user as primary oncall

you can check detailed schedule for oncall and handover

in users you can check which user is holding which teams oncall as one click

can check historical oncall

you can also check group performance

in users you can check which user is holding which teams oncall as one click Review collected by and hosted on G2.com.

Nothing for now.Nothing for now.Nothing for now.

its sometimes hand.

Nothing for now Review collected by and hosted on G2.com.

The large number of integrations into other applications makes it easy to automate tasks through the pipeline. xMatters allowed us to easily transform issues into alerts based on the severity and ensured that the right teams were involved. The amount of customization available made it much easier for our team to achieve exactly what we needed. In addition, the support team is great and was always willing to spend their time on the phone with me, working to make sure our needs were met. Review collected by and hosted on G2.com.

Wish there wasn't a license required for email-only users, makes it a bit more difficult to integrate with systems that only send email alerts. Review collected by and hosted on G2.com.

Not only does xMatters continue to provide amazing value for money - it's also constantly being updated, improved and upgraded to allow us to further enhance and integrate it into our applications and incident workflows. Customer support is fast and knowledgeable and the online forums, lessons, examinations and tutorials are best in class. Review collected by and hosted on G2.com.

Not much! You might end up stuck down a rabbit hole once you realise the full potential of the FLOW system, which has a lot of amazing features already, but will need you to know javascript if you want to go 'off piste' for your requirements. Review collected by and hosted on G2.com.

xMatters help in notifying for the major incidents immediately, as they have stringent SLAs. Review collected by and hosted on G2.com.

Auditing is not that capable plus license bifurcation isn't provided over tool Review collected by and hosted on G2.com.

I like the messaging feature that allows others to communicate to me directly. This is especially important when there are major issues and I need to be notified to join a conference call. The interface is nice and smooth. I also appreciate the ability to log in to track my history. It is extremely helpful to be able to track my hours for overtime logging. Our company also uses Xmatter as a means to communicate on a wide scale when major events occur. One of the best features is the fact that I can use it on my phone and my PC. There are several time where I am walking around our hospital and cannot check back with my PC and the only form of communication is via my phone. This keeps me constantly in the loop. Review collected by and hosted on G2.com.

I dislike the that I cannot customize my alert sounds which are critical for when I am on call. It would also be nice to also differentiate sounds per priority levels. There is also some slowness loading my messages but that may be due to the connection of my phone. Also would like to have a dark mode. Review collected by and hosted on G2.com.

I like that we can configure shifts, set escalation timings and then customize how individuals get notified (which devices, by call or text, etc). We can also schedule absences in a particular shift when needed. Review collected by and hosted on G2.com.

I wish we could turn off voice message (while still keeping calls). Maybe this is a function already not sure, but we tie xMatters with a ticketing system, and an automated voice message reading off a string of numbers doesn't add value to most ppl I imagine. Review collected by and hosted on G2.com.