saves time, ease of use. easy to check who is oncall and and can schedule on call.
anyone can read detailed action plan reviews done by another engineer.
easy to log in.
easy to save data.
its easier to edit entered details in the ticket.
its easier to edit entered time in the ticket.
.its easier to edit entered time by your team mate in the ticket
Sign in page is very clear
reports are clear and precise
with group you can organize oncall for your team and check for other team
inbox gives and option to view and respond to alerts
you can add and modify devices very easily.
tutorial and videos helps when stuck or have any questions
detailed action plan can be sent to other user and he can just click on the link to open the action plan
you can make yourself absent for some times and add another user as primary oncall
you can check detailed schedule for oncall and handover
in users you can check which user is holding which teams oncall as one click
can check historical oncall
you can also check group performance
you can check use r performance
supportive oncall engineer to assist when xmatters is down Review collected by and hosted on G2.com.