# xMatters Reviews
**Vendor:** Everbridge  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 750
## About xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.



## xMatters Pros & Cons
**What users like:**

- Users value the **efficient alerting system** of xMatters, ensuring timely communication and reducing chaos during incidents. (76 reviews)
- Users commend the **ease of use** of xMatters, appreciating its automation and flexibility in managing incidents effectively. (66 reviews)
- Users value the **consistency of communication** in xMatters, enhancing incident management and reducing stress during critical situations. (65 reviews)
- Users value **automation features** in xMatters, enhancing incident management and saving time during critical moments. (49 reviews)
- Users appreciate the **real-time notifications** from xMatters, effectively streamlining incident management and enhancing communication. (48 reviews)
- Incident Management (44 reviews)
- Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (44 reviews)
- Customer Support (29 reviews)
- Easy Integrations (28 reviews)
- Positive Experience (24 reviews)

**What users dislike:**

- Users find the **complexity of setup and learning** with xMatters to be a significant hurdle in their experience. (33 reviews)
- Users struggle with the **steep learning curve** of xMatters, finding the interface and complex setups challenging to navigate. (25 reviews)
- Users note the need for improvement in **alert dependencies** to reduce unnecessary notifications during incident management. (19 reviews)
- Users find the **complex setup** of xMatters time-consuming and less intuitive compared to modern alternatives. (19 reviews)
- Users find the **difficult setup** of xMatters challenging, especially for teams lacking technical experience. (19 reviews)
- Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews)
- Complex Interface (14 reviews)
- Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (13 reviews)
- Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (13 reviews)
- Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (13 reviews)

## xMatters Reviews
  ### 1. Instant Alerts and Seamless Integrations That Save Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charles P. | Founder and CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about xMatters?**

xMatters' main function is sending alerts and it does send them and that may seem easy enough. I get paged immediately as soon as I need to take care of something. I can address it right from my phone when I am away from my workstation like while waiting on a bus. The connections to all of our other tool sets (Slack, Monitoring Platforms, Ticketing Systems) means that I am not having to bounce around between 5 different applications during an incident. Once we set-up routing rules within xMatters they really do save us a significant amount of time.

**What do you dislike about xMatters?**

Getting everything set-up for how we use it is ridiculously time consuming. While the Workflow Builder has tremendous capability, it is not intuitive, so the first few times through will likely result in clicking through a number of incorrect screens until you find what you need. There are some of the notification settings that appear to be somewhat hidden. As well, I also consider their Pricing Structure to be a minor complaint however difficult to explain, the cost jump between tiers for what seems like included functionality is not justified.

**What problems is xMatters solving and how is that benefiting you?**

In our case, prior to using xMatters, we had issues with missed alerts and extended incident response time due to lack of centralization of alerts. Someone would receive an alert via email and then simply ignore it and leave a Priority 1 issue unattended for an extended period. xMatters solved our 'who handles this' problem by automatically directing alerts based upon rule-based and scheduled parameters. Our incident response time significantly decreased. We did less back-and-forth trying to determine who was currently on call. Additionally, the auditing/compliance aspect of tracking who received notification and when was much greater than anticipated.

  ### 2. xMatters Nails Smart Alert Routing and Seamless Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hamad K. | Sales Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about xMatters?**

The alert routing is actually important and xMatters gets this part correct instead of sending 100 notifications to your whole team it figures out who needs to know and sends them a notification which sounds simple but most tools get this wrong. The integrations are broad enough that we were able to plug in xMatters into most of our existing stack without much lift and also when an incident fires up the right person gets pagged they acknowledge it and done.

**What do you dislike about xMatters?**

xMatters pricing scales fast if your a smaller team it starts feeling hard to justify compared to cheaper alternatives that will do 70 percent of the same thing. Also sometimes i’m not always clear on my consumption model like what exactly am i being charged for at this exact moment its hard to tell and also first time setting up complex on call schedules takes longer than it should.

**What problems is xMatters solving and how is that benefiting you?**

The main problem is getting the right alert to the right person as fast as possible without waking up the entire org at 2am. Before xMatters we had people missing pages or getting flooding by noise and ignoring everything. xMatters cuts through all of this and keeps a record of who was pagged and when which matters a lot for incident reviews.

  ### 3. Solid On-Call Scheduling and Powerful Integrations That Just Work

**Rating:** 4.5/5.0 stars

**Reviewed by:** Venukumar N. | Business Development Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about xMatters?**

I like the solid on-call scheduling. I have my on-call rotation setup and then I connect Slack, SMS or Call to the system. It does all of the work. Right now I am laying on the couch and I don’t even need to get off the couch to see who is currently on-call. The biggest strength of xMatters is integration. They support JIRA, Datadog, Zendesk, etc. They seem to connect to all of the other systems you use. Escalation logic is important. If someone doesn’t acknowledge being called, xMatters will escalate the call to their manager.

**What do you dislike about xMatters?**

The worst part about xMatters’ User Interface (UI) is that it’s bad. There are several small cosmetic issues with the on-call calendar as well. Users are difficult to quickly identify by looking at them. These were complaints when xMatters was first implemented and nothing has changed since then. Licensing cost is also an issue.

**What problems is xMatters solving and how is that benefiting you?**

xMatters calls your phone and if you ignore it, your supervisor receives a page. This is the purpose of xMatters' escalation chain and it works. Second; xMatters allows us to centralize our alerting. All of the monitoring tools send their alerts into one location and the correct person receives a page based upon their on-call schedule without needing anyone to figure out who is currently on-rotation.

  ### 4. Powerful Routing Logic and Smooth Monitoring Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samra K. | System Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about xMatters?**

Mainly, the routing logic makes this better than anything else we’ve used. The right person will get called at the right time, and you can create these types of flows without having to walk anyone through each step of the process. Our integration with our monitoring stack was less painful than I thought it would be. xMattters simply pulls in events and sends them off to where they need to go. Since we switched to relying on automated systems to determine which people to call instead of relying on people to decide this for themselves, our MTTR (Mean Time To Resolve) has gone down dramatically. We find managing on-call schedules simple enough as well, although our last system made this a major headache.

**What do you dislike about xMatters?**

Once you start creating complex work-flows, the flow designer can quickly become confusing and difficult to follow, it isn’t always clear where things are happening in relation to other things. The documentation is hit and miss; while setting up we had a couple of steps that seemed to have been written for a previous version of the software, so I ended up opening a ticket that I probably didn’t need to. As I’m sitting here on the couch after a long day, I am still thinking about the notification logs view, they seem to be much more difficult to navigate then they should be. We also found the pricing scale to be a little disheartening when we were looking to add additional personnel to the team.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves one problem, getting the right alert to the right person before it dies in someone’s email box. We receive incidents from many different areas, and xMaters is responsible for routing them to the correct people so that nothing sits in limbo. Because of faster response times we have seen reduced incident costs and that has worked out well for us.

  ### 5. xMatters Helps To Streamlined Incident Management with Minor UI Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kazam I. | Human Resource Assistant ll, Internet, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about xMatters?**

I am really impressive and happy with the no-code flow designer in xMatters; it's incredible and simplifies my work significantly. I can drag and drop a logic path, for instance, to clear logs automatically when the database reaches 90% capacity. This prevents unnecessary wake-up calls for minor issues at three in the morning for our IT responders. It's an efficient feature that saves a lot of hassle. Additionally, the initial setup was a breeze due to the integration directory. We plugged in our existing Jira and Splunk instances in half a day and achieved a fully automated incident response loop in less than a week.

**What do you dislike about xMatters?**

The configuration discoverability is lacking. The interface feels a bit dated and nested. It often takes four or five clicks just to find specific script or transformation logic hidden within a complex workflow map, which is frustrating during high-pressure system audits.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to filter monitoring noise, enriching incidents with diagnostic data before response. It saves us from wasting time figuring out who's on call and automates escalation, creating Slack channels and conference bridges, simplifying my work with its no-code flow designer, preventing unnecessary wake-up calls.

  ### 6. Flexible Tool with Strong Communication Enhancements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chanda A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about xMatters?**

I really like xMatters for its flexibility and customization. I can adapt the workflow to the specific needs of my team and the different types of incidents we handle. This makes the tool fit perfectly into our organization. I also appreciate the integration with tools and reporting analytics, which enhances my workflow and provides several benefits in my day-to-day activities as an incident manager. It's great for streamlining communication, automatic ticket creation, centralized information, and enhanced collaboration. I also find the mobile accessibility very useful.

**What do you dislike about xMatters?**

If I had to point to one area for improvement, it would be the integration with other systems we use. Although xMatters integrates with several tools, sometimes the integration feels like it’s in three areas, and the connection could be made easier to optimize the flow of information.

**What problems is xMatters solving and how is that benefiting you?**

xMatters helps reduce incident response time with effective communication, escalates alerts, provides relevant info, and enables tracking and direction. It streamlines communication, automates ticket creation, and enhances collaboration, making issue management more efficient.

  ### 7. xMatters does what it needs to do most of the time.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brent S. | Chief Commercial Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about xMatters?**

Queue configuration works very good. I use SLA tracking almost daily for our SOC tickets and it has never failed me. The drag and drop reassignment of tickets during incident responses saves me probably two or three hours a week, depending on the number of tickets being worked, which is a savings that adds up. Having the ability to integrate with slack allows me to stay focused on working the incident without having to constantly switch between tabs to look at the status of the alert.

**What do you dislike about xMatters?**

Reporting is terrible when you want to create your own security metrics. Getting SLA breach data means you will be using additional filters, exporting the data and taking additional time and approximately an hour a week, which is frustrating, just to complete my weekly compliance reporting. The mobile interface is basically unusable while attending stand up meetings and I am squinting at the screen trying to locate what I need, while waiting for the bus.

**What problems is xMatters solving and how is that benefiting you?**

Our average resolution time has decreased approximately 30%. The amount of time preparing for audits was reduced from days to hours. It is not perfect, however, it is much improved over what we had prior to implementing xMatters.

  ### 8. xMatters Helped To Streamlined Incident Response with Synchronization Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hamzah A. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2026

**What do you like best about xMatters?**

What I like is the on-call calendar synchronization in xMatters because it pulls directly from our team's schedule, so no one has to manually update their availability in two places. I also find the incident suppression feature smart because it can realize if 10 different monitors are reporting the same issue, grouping them so we only get one phone call instead of 10. Lastly, the response data is invaluable for our monthly reviews as it shows exactly how long it takes for someone to start working on a problem.

**What do you dislike about xMatters?**

On the downside, the mobile apps can sometimes be unreliable. Also, because the system is so critical to our uptime, anytime we want to change major integrations, we have to do a lot of testing to make sure we don't accidentally silence a real emergency.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for our digital infrastructure as the main controller. It automates stakeholder updates during tech failures, keeping everyone informed while engineers fix issues. This separation lets everyone focus on their tasks during a crisis.

  ### 9. xMatters Works Great In Transforms Incident Management with Intelligent Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Imanda I. | Office Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2026

**What do you like best about xMatters?**

What I really appreciate with xMatters for how it acts as an intelligent bridge between our technical monitoring tools and our human team, effectively automating the first response step. By the time I open my laptop, the system has already gathered logs and notified the right stakeholders. I love the adaptive card alert feature by SMS because it provides high-level data summaries that allow me to understand problems without even unlocking my phone. The postmortem report is a lifesaver as it automatically compiles the timeline of an entire incident, saving me hours of manual documentation. The conference bridge feature is also a standout, as it can automatically dial the team into a secure audio bridge the moment a high-priority crisis is confirmed. These features have made managing incidents much more efficient and stress-free.

**What do you dislike about xMatters?**

I have some issues with xMatters. The message template can be a bit difficult if you want to change the layout of your alerts; you have to spend some time in the design edit to make sure they look right on all devices. I've also noticed that if you have too many external integrations connected at once, the notification flow can occasionally feel a bit crowded with data. Lastly, the permission system is very detailed, so you have to be careful when adding a new user to ensure that they have the right access level for their specific team.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate the first response step, turning raw data into clear alerts and notifying the right stakeholders. It centralizes incidents, resolves time zone issues, ensures no alerts are missed, and compiles postmortem reports, saving me hours of manual documentation.

  ### 10. Streamlines Incident Response with Real-Time Notifications

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yashika J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about xMatters?**

I use xMatters to automate and orchestrate incident response notifications across teams and systems. It solves the problem of delayed and uncoordinated incident response by automatically notifying the right person and systems in real time. I appreciate how it helps with manual alert systems by handling integrated monitoring tools or triggering automated workflows and escalations during incidents. It instantly notifies the right on-call person based on schedules, which reduces delays and confusion. The integration with ServiceNow is valuable as it can automatically create or update incident tickets and sync status, ensuring response and documentation stay aligned. The initial setup was easy.

**What do you dislike about xMatters?**

I think the limited native remediation depth can be improved. It can trigger actions, but deeper automation often requires external tools or custom scripting.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate incident response notifications, solving delays and uncoordination by notifying the right people in real-time. It reduces manual alerts and integrates with monitoring tools, instantly notifying on-call staff based on schedules.

  ### 11. Seamlessly Integrates, But Steep Learning Curve for New Users

**Rating:** 3.5/5.0 stars

**Reviewed by:** Faisal W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about xMatters?**

I like xMatters for its seamless integration with all monitoring tools, allowing us to create custom workflows to trigger specific actions automatically. The platform provides a single source of truth during our crisis by automatically synchronizing data across tools like Jira and Slack.

**What do you dislike about xMatters?**

If I could change one thing, it would be to improve the initial top complexity. While the platform is powerful, the learning curve for creating a wide range of workflows can be a bit steep for new users. Also, the implementation was a mixed experience. The out-of-the-box setup works, but customizing the logic for a complex environment requires significant time and technical expertise.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to coordinate team responses during incidents, ensuring quick and efficient returns. It automates notifications and escalations, reducing manual calls and response times. I also appreciate its seamless integration with monitoring tools for creating custom workflows and synchronizing data across platforms like Jira and Slack.

  ### 12. Strong incident response coordination

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul P. | IT Operations Director, Biotechnology, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about xMatters?**

The aspect of xMatters that I like the most is its better coordination. The product provides a lot of functionality and that's helped us with accountability and responsibility. I particularly like the reduction in doubt in stressful situations and the coordination it offers. The support has been good as well. It has made our work more efficient because it has added more uniformity to responses and eliminated problems caused by people forgetting their responsibilities.

**What do you dislike about xMatters?**

An area I don't like about it is that things can end up being too prescriptive for some teams. There are a lot of features, but some tasks can be more cumbersome when responding to unexpected circumstances. This has affected my work a little in requiring manual intervention in some cases.

**What problems is xMatters solving and how is that benefiting you?**

To me, xMatters addresses a problem with clear responsibilities in multi team response. It has many features that enable better process discipline, which has decreased confusion and increased predictability. That has benefited my team because fewer problems escalate because of a lack of clarity of responsibility.

  ### 13. No more morning calls to the wrong person

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle L. | Operations Scheduler, Management Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about xMatters?**

I do love xMatters because of its smart on-call scheduling and well developed incident response automation. It makes sure that the right individual is always informed instantly, depending on his or her availability and expertise. As an example, in case of a critical system outage, it will automatically escalate in a set chain until there is a person dealing with the alert.

**What do you dislike about xMatters?**

The first issue that I dislike about this platform is the initial complexity in configuring extremely complex custom workflows and integrations. Although it is powerful, the learning curve may be steep, preventing non-technical users to create advanced scenarios. It can also be just a little less intuitive than I would like sometimes to customize the reporting dashboards to the niche metrics. It requires certain serious efforts to master its extended potential entirely.

**What problems is xMatters solving and how is that benefiting you?**

This has been an entirely new tool in our incident management and on-call process. In the past we used to make manual calls and email chains to notify teams of critical issues which resulted in high delays and lack of notification, particularly beyond hours. It now automatically identifies issues based on monitoring tools and sends alert directly to relevant on-call teams. This will allow it to respond quickly, cut down the downtime drastically and leave our ops team with fire-fighting, which is not preventative.

  ### 14. xMatters supports structured communication across operations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amanda K. | Security operations manager, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about xMatters?**

I like that the most about it is that it ensures that important alerts are delivered to the right people. I integrate it with our internal systems and internal communication systems. The number of features surrounding routing and on call schedules is a big difference. It also makes me better in handling emergency situations since I am assured that no messages will be overlooked, and the team remains organized without the need to work extra.

**What do you dislike about xMatters?**

What I dislike about xMatters is that establishing some workflows might be time consuming. Certain features take additional steps before they will operate as I want. Another thing I have observed is that there are cases where the formatting of messages is limited. These problems have made me slow at times, particularly when I have to make quick changes at times of rush.

**What problems is xMatters solving and how is that benefiting you?**

xMatters will address the issue of late or missed alerts within our team. Messages might be lost before it was used and this led to delays. Alerts are now delivered to the correct individuals faster and responses are more uniform. It would be useful in my work as it would make us less confused and act quicker.

  ### 15. Rapid Response Management with Custom Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Izfar H. | Marketing Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about xMatters?**

What I like the most is when I get an alert on my phone, I can just tap one button, and it says I'm working on the problem. This instantly stops the system from calling everyone else, so my teams will not be disturbed during the night. I also appreciate the custom alert feature, where I can choose how the app alerts me. For a small issue, it can send a text message, but for an urgent emergency, it sends a notification with a loud siren to my phone.

**What do you dislike about xMatters?**

Sometimes if our IT system is having a lot of minor errors, it will sent too many notifications in rows and can be overwhelming. I wish xMatters would group these notifications together so my phone doesn't buzz every ten seconds for the same problem. I also need them to upgrade the mobile apps refresh speed because occasionally, the mobile app takes a few seconds to update. When you're in a rush to fix a big problem, those few seconds of waiting for the screen to load can feel like a long time.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters as an emergency paging system for IT and support, ensuring someone is always available to fix problems immediately, even at night. It manages our response schedule, speeds up response times, and prevents unnecessary team disturbances.

  ### 16. Streamlined Alerts and Automation with xMatters

**Rating:** 4.5/5.0 stars

**Reviewed by:** Muaaz H. | Customer Support Agent Tier ll, Environmental Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about xMatters?**

I think the flow designer is an incredible asset because it allows me to build a complex multistep automation workflow without needing to write any custom code. I also appreciate the service intelligence features, which provide a clear view of how different technical services depend on one another, making it much easier to identify the root cause of cascading failures. The setup was quite okay and quite easy, especially setting up the on-call scheduling and response team. I was able to get our first automated alert functioning in a matter of hours.

**What do you dislike about xMatters?**

Things that don't work so well for me with xMatters is the reporting for post-incident reviews, which is a bit basic in the standard version. It would be a massive help if they offered timeline auto-generated tools that compile all the chat transcripts and action logs to save me from manual documentation after a major event.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to manage incident response and alert management effectively, minimizing notification chaos and delays by ensuring the right team is alerted immediately. It automates manual escalation, reducing our response time and keeping our digital services running smoothly.

  ### 17. xMatters Enhances Incident Management and Cuts Downtime

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gordon H. | Java Dev Lead 2, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2026

**What do you like best about xMatters?**

I really appreciate the updates from xMatters on the custom domain feature, allowing us to host our status page with a personalized URL, which builds huge trust with our customers. I also love the new alert filter in the flow designer. It makes it much easier to find specific workflows, and I can verify HTTP and emails without having to hunt through a giant list of errors. The installation and setup of xMatters felt modern, and I found the guides and demos from the support service very helpful in setting up, especially with ServiceNow and FreshService triggers. The most impressive part was the public status pages migration, which transitioned smoothly to our new custom domain without causing any downtime for our customers. xMatters acting as our safety nets to our operation, its features catches human error before its become a huge incidents.

**What do you dislike about xMatters?**

My dislike is the filter processing because the filter will reset every time I leave the page. If I'm working on several HTTP triggers, I have to keep resetting and reapplying the filter every time I come back to the list. The status pages need some visual improvement, it is too technical for common users to read and know all the data explanations.

**What problems is xMatters solving and how is that benefiting you?**

xMatters helps manage incidents by alerting teams during outages and ensuring high-priority tickets reach the DevOps team immediately. It solves pending alert problems by escalating alerts to backup managers, preventing incidents from getting lost. It is also fill the gap between our help desk and our engineering responder team, the FreshService ensure every tickets is escalated automatically and Xmatters system is sees all new tickets and starts the response flow for us.

  ### 18. Rapid and Reliable Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arnav T. | DevOps Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about xMatters?**

I love xMatters because it's very reliable and fast, making it extremely accurate. It helps our team quickly find the root cause and fix issues, allowing us to avoid incidents. This reliability and speed are crucial in production, as xMatters informs us quickly about critical incidents so we can fix them before our end customers are affected. We use it for everything related to incident, issues, and alerting, which gives us the flexibility and ability to respond quickly to issues.

**What do you dislike about xMatters?**

The UI is a bit complex, with too many options and configurations that require proper training.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to manage incidents and alerting, eliminating delayed responses, notifying the right team quickly. It's reliable, fast, accurate, and helps us identify root causes, solve issues, and avoid incidents to ensure end customers aren't affected.

  ### 19. Reliable Alerts, Complex Setup

**Rating:** 3.0/5.0 stars

**Reviewed by:** Advik R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about xMatters?**

I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions.

**What do you dislike about xMatters?**

The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate incident alerting, ensuring critical alerts reach the right people instantly to quickly respond and resolve IT issues. It solves delayed response problems by notifying the right personnel at the right time, driving fast, reliable incident response without manual coordination.

  ### 20. Clear coordination for engineering teams during outages

**Rating:** 4.0/5.0 stars

**Reviewed by:** Neil B. | Technical support engineer, Automotive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about xMatters?**

The best thing about collaborating with xMatters is that it introduces a well organized dialogue when there is a service disruption. As technical support, understanding who the alert was responded to will avoid misunderstandings under the stressful circumstances. Status of recognition and escalation routes are evident in the platform, and this enhances the coordination among the engineers.

**What do you dislike about xMatters?**

A disadvantage that I have found concerning xMatters is that sometimes it is necessary to spend some additional time to manage on call schedules when our operation team has been rotated. Engineers in our company sometimes cross duties based on projects. Manipulation of those schedules within the platform must be well verified to make sure that the correct personalities are alerted.

**What problems is xMatters solving and how is that benefiting you?**

In the case of our company, xMatters will primarily enhance coordination in case of unforeseen infrastructure issues. Rather than using sporadic messages, alerts are used to determine the engineer that is to receive the problem. That is clarity that will eliminate overlapped work and minimal inter-team confusion. It has helped to organize the incident discussions since all the people involved know who is responding and what resolution process is at which stage.

  ### 21. Reliable notification management for busy IT teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vittoria C. | Network support specialist, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2026

**What do you like best about xMatters?**

The greatest benefit of xMatters to me is its ability to add order to our incident response process. My place of work in the field of IT operations works with an online retail company and we use it on a daily basis when there is a breakdown. On call schedules and escalation paths features are highly prevalent on the platform, which makes responsibility clear. As we utilize it at a rate of high frequency, the team reacts quicker and avoids the one in which a number of individuals can respond yet allow others to assume they have responded.

**What do you dislike about xMatters?**

The weakness that I have identified with xMatters is associated with team rotations. There are also frequent changes in schedules of our operations group and to maintain those updates within the system there is a need to observe it. The features linked to the escalation paths are many, and, thus, even basic changes could imply a few steps.

**What problems is xMatters solving and how is that benefiting you?**

xMatters addresses the problem that is usually faced by lack of clarity in responsibility when technical problems occur. The alerts in our e-commerce operations team were a source of confusion before we utilized it in our operations. The platform now allocates notifications depending on our on call schedules which we utilize on a regular basis in our daily operations.

  ### 22. Mobile-Friendly Dashboard with Real-Time Visibility and Immediate Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bryan M. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about xMatters?**

I appreciate the mobility it offers, especially being able to review critical alerts or approve changes directly from my phone. I also value receiving immediate feedback, because it helps me understand what we’re doing well. On top of that, I really appreciate the dashboard’s complete visibility: I can see the status of educational services in real time, and that’s something I truly value.

**What do you dislike about xMatters?**

I’d like to see it improve, especially when it comes to personalization, because as a student it still feels a bit too corporate and impersonal.

**What problems is xMatters solving and how is that benefiting you?**

It greatly helps me identify errors on the e-learning platform, whether it’s a crash or a server issue. It also sets up automated processes to ensure everyone has access to their virtual resources from day one without my intervention, and that’s what sets xMatters apart from other products.

  ### 23. Seamless Alerts and Integration with xMatters

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sami M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about xMatters?**

I really like the quick alert system that xMatters provides. It's great for sending automatic notifications, which helps my team respond quickly to issues. The seamless integration with other tools like ServiceNow or Slack automates workflows and reduces manual steps, boosting overall efficiency. I also find the setup pretty easy, and we started using it without much hassle. xMatters helps in coordinating responses effectively, and I enjoy experimenting to improve each reporting for easy customization and quicker insight.

**What do you dislike about xMatters?**

I like everything, so far I have no complaints.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for incident management, sending automatic alerts so my team responds quickly, improving workflow efficiency and ensuring seamless integration with tools like ServiceNow or Slack.

  ### 24. Reliable Notifications and Escalations for Business-Critical Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nic C. | Senior Technical Support Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about xMatters?**

The notifications and escalation features are extremely useful. In a business-critical environment, they make sure that important events are addressed quickly and escalated when necessary. The system is very reliable, and the advance notifications about on-call schedules help avoid unexpected issues. It is also easy to integrate with our alerting agents. The mobile app can be configured so that alerts are not missed even if 'do not disturb' is enabled, but it also prevents overload if the IT system generates a large number of alerts. As a team that prioritizes security, we find that it fully meets our requirements for secure responses.

**What do you dislike about xMatters?**

The scheduling interface can be a bit confusing initially when setting up on-call shifts, as it isn't very intuitive.

**What problems is xMatters solving and how is that benefiting you?**

This system delivers crucial alerting for a business-critical application relied upon by users across the UK, where the service level agreement requires very short response times. Because of this, a rapid reaction is essential. Knowing that we can respond quickly gives us confidence that we are offering the best possible service to our users.

  ### 25. xMatters improves our incident response coordination

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hemant S. | Systems reliability engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about xMatters?**

The most notable thing in the xMatters is the command it has on the consistency of the communication. The features included to support the use of multiple channel notification also make sure that no one can say that he or she did not know that something was happening. I use it so often and that is why we are ready to react. The implementation allowed us to normalize the way we escalate incidents between departments and this caused less stress and expectation during releases of production.

**What do you dislike about xMatters?**

I do not like the fact that management of schedules between various teams can be time consuming with xMatters. Although the number of features is high, manual rotation needs to be updated with care. The frequency of use implies that schedule mistakes are revealed very fast, and alerts may be sent to the wrong recipient. This is frustrating during peak times and makes us check on assignments a couple of times more than we would like.

**What problems is xMatters solving and how is that benefiting you?**

The primary benefit of using xMatters is that it will decrease burnout in the operations team. The balance in the distribution of work is achieved through its number of features surrounding rotation management. The frequency of use with the system ensures that it records the alerted persons and the time they were alerted to avoid alert saturation. Following the implementation, the morale of our team increased due to the equal distribution of duties, and there are fewer situations when it is necessary to make a last-minute call and disconnect personal time.

  ### 26. Faster Incident Response with Smart Tasking, Prioritized Alerts, and a Great Mobile App

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mike S. | Facilities Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about xMatters?**

I like that it can assign tasks in seconds based on anticipated responses, and that our response time improves significantly during critical incidents. I also appreciate being able to prioritize alerts so we only receive the essential ones. I really like the mobile app as well—it’s great because I can respond from anywhere.

**What do you dislike about xMatters?**

The reports could be more customizable for executive presentations; that’s the only area I think needs improvement.

**What problems is xMatters solving and how is that benefiting you?**

xMatters has eliminated much of the chaos that comes with coordinating events and engaging stakeholders in real time. It has helped improve our response times, reduce human error across the board, and provide clear metrics we can rely on. Overall, it has been an excellent solution so far and has arguably transformed how we manage operational emergencies.

  ### 27. Clear and reliable notification management for operations departments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kira E. | Emergency response coordinator, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about xMatters?**

What I like most about xMatters is the visibility that it provides regarding the people working on the issues. The site is linked to our cooperation systems and IT observation tools, therefore, each alert has a distinct owner. This can be used in our team to minimize confusion in service disruption. Its time scheduling and escalation functions help in supporting day to day operations, and high frequency usage makes sure that no critical incident is missed. It has ensured that the management of the IT emergencies has become more systematic and dependable.

**What do you dislike about xMatters?**

The initial challenge is developing notification workflows. It was time and testing to get it right in terms of establishing escalation paths and user schedules. As it is so important to us, any small errors in setting up can affect the delivery of alerts in the short term. Characteristics are high but the depth may be technical to the new team members. It makes the early adoption slow, but it does not impede the effectiveness in the long run.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves the problem of delayed or missed incident communication. Before using it, alerts could reach the wrong person or be overlooked entirely. Now, automated notifications ensure the right engineer is contacted immediately, reducing downtime. This benefits our IT team by keeping responses accountable and organized. In daily operations, it removes uncertainty during outages and helps everyone coordinate efficiently, which ultimately improves service reliability.

  ### 28. Now our team got coordinated alerts during critical events

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chiara G. | Service Delivery Lead, Outsourcing/Offshoring, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about xMatters?**

The best thing about xMatters is that it structures urgent communication in a manner that ensures that nothing slips through the cracks. I am able to use it on a daily basis to handle incident alerts, and such capabilities as automated escalation paths and group notifications guarantee that every team member is aware of their role in case of a serious situation. The system also ensures that everybody is on track and eliminates confusion, and high-pressure responses are less stressful and chaotic.

**What do you dislike about xMatters?**

The thing that I despise is the fact that notification flows may take time to set up or modify. In case of the change of teams or responsibilities, it is necessary to revise the escalation paths with additional attention. This has sometimes sluggled the responses of incident and placed manual effort on the managers to have the alerts delivered to the appropriate individuals, which may cause stress in the busy times.

**What problems is xMatters solving and how is that benefiting you?**

xMatters resolves the issue of lost alerts and unregistered communication in case of an incident. Messages used to be ignored and this led to delays and misunderstanding. Notifications are now sent to the right individuals, duties are made clear and responses are coordinated. This has enhanced teamwork, minimized the threat of downtimes, and simplified and forecasted the daily incidence management.

  ### 29. Streamlines On-Call Management with Room for Integration Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rob P. | Escalation Management Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** October 30, 2024

**What do you like best about xMatters?**

I appreciate how xMatters has significantly streamlined our on-call management by automating rotations, especially during holiday periods. This automation ensures that our team can efficiently handle the requirements without constant manual oversight, which is crucial during times when human resources might be limited. Additionally, xMatters excels in transforming email notifications that might have been overlooked into actionable alerts, ensuring nothing critical slips through the cracks. The onboarding process facilitated through professional services was remarkably smooth, enabling us to onboard over 300 personnel within just a few months, a testament to its efficiency and user-friendliness. I find the analytics features of xMatters incredibly valuable, particularly in providing insights into our metrics such as mean time to respond (MTTR). These insights allow our on-call responders to refine their response strategies and find areas where automation could be beneficial—ultimately enhancing our efficiency. The overall setup of xMatters was relatively easy, especially with the support of professional services, which ensured a seamless transition to using the software's robust capabilities.

**What do you dislike about xMatters?**

I find that xMatters lacks robust integration with various monitoring tools like LogicMonitor and other applications. Instead of having ready-to-use API tools, we had to rely on professional services to develop custom integrations. Ideally, an AI bot similar to Airtable or Copilot should be available to help us build our own workflows without needing to learn JavaScript.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate on-call rotations and capture missed email notifications, turning them into actionable alerts, improving response times and enabling holistic metric building for our team.

  ### 30. Seamless Integrations That Streamline Incident Response and Alert Escalation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeannen G. | IT Service Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about xMatters?**

Since I started using it, I’ve really appreciated how well it handles incidents and notifications, and how easy it is to use thanks to its seamless integration, which helps streamline alert escalation. I’ve also liked the templates and the rules engine, which make it easier to automate more complex workflows.

**What do you dislike about xMatters?**

The interface tends to slow down during peak traffic times, and support can also be slow to respond when I need help resolving certain issues.

**What problems is xMatters solving and how is that benefiting you?**

Our incident response and notification capabilities have improved in our high-availability environment. This has been especially helpful when issues escalate, and it has freed up time for other tasks. It’s incredible.

  ### 31. Streamlined Team Coordination with Room for Workflow Enhancements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jody S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about xMatters?**

I like how xMatters facilitates a quick response to incidents and really improves coordination between teams. It works well because it helps me reduce the time needed to detect or restore a program. It's also helpful with team coordination as it allows me to send notifications automatically and track each incident. Additionally, the straightforward presentation simplifies the setup process.

**What do you dislike about xMatters?**

I would like to see improvement in workflow customization. Into report of you to facilitate incident analysis.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to reduce the time needed to detect or restore a program. It helps with team coordination by automating notifications and tracking incidents, improving our response to incidents.

  ### 32. Practical Real-Time Mobile Alerts and a Time Zone-Friendly Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanjay B. | Site Reliability Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about xMatters?**

I like the mobile app because it provides practical, real-time alerts that let me assess and escalate incidents from anywhere. I also appreciate the interface, which works well for international rotations and across different time zones.

**What do you dislike about xMatters?**

Advanced customization options for analytical reports could be more detailed, and improving some margins of error would make the results more reliable.

**What problems is xMatters solving and how is that benefiting you?**

xMatters has been excellent and genuinely beneficial for helping us deliver stable products while minimizing downtime. There are still a few areas that could use some polishing to make it even better, but overall it works well. It has transformed our incident management process and noticeably improved our response times.

  ### 33. Sleek, Mobile-Friendly Alerts That Make On-Call Incident Checks Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Borjan K. | DevOps Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about xMatters?**

This tool is amazing because it lets me send alerts directly to the on-duty team without any hassle. On top of that, the interface is sleek, fast, and mobile-friendly. I especially love that it’s perfect for checking incidents on my phone during a night deployment—that’s what I liked most about xMatters.

**What do you dislike about xMatters?**

It lacks native support for observability metrics and for configuring complex workflows, and mastering advanced conditional expressions is complicated.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is amazing because it helps accelerate our average resolution time and improves performance, thanks to its modern integrations with our DeOps platform. I highly recommend it because it works reliably and has been very beneficial for us, especially for incident management.

  ### 34. Exceptional Incident Management: Automated Workflows and a Clear Shared Overview

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maximilian F. | Sr Manager Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about xMatters?**

The workflow feature automates many tasks, which makes it an exceptional incident management platform. It has been a key resource in reducing overhead while providing a clear, shared overview for everyone involved. I also appreciate that everything is stored in one place, so it’s easy to find and reference when needed.

**What do you dislike about xMatters?**

The documentation could be improved in a few areas. With so many options available, it can feel overwhelming at first. The initial setup can also be somewhat slow, and it would help to have a clearer separation between the different types of automation so it’s easier to understand what each one is for.

**What problems is xMatters solving and how is that benefiting you?**

It helps me stay in sync with the team and greatly simplifies incident management. It supports real-time collaboration and has helped us standardize our incident management practices across the board. Overall, it has significantly streamlined and optimized our management process.

  ### 35. xMatters sends alerts - does its job well!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 25, 2026

**What do you like best about xMatters?**

The notification routing feature is actually really good as if your monitoring tool picks up a problem at 3 am and it will page the correct person based upon the escalation rules you've set up and therefore you are not spending valuable time trying to determine who to call. I like that it ties into our monitoring tools, so alerts flow in without us needing to manually send the alert and thus reduces the response time to issues.

**What do you dislike about xMatters?**

The interface is somewhat dated relative to other tools, it works but it's just not fun to look at. Setting up complex workflow processes takes many more mouse clicks than they should and also I'm sure I'm being petty but the mobile application is clunky and I spent a long time waiting for my mobile application to acknowledge an alert.

**What problems is xMatters solving and how is that benefiting you?**

Prior to using xMatters, we had team members missing notifications and the wrong teams were paged during incidents resulting in a much slower resolution time. Today, when monitoring identifies a problem, it automatically sends a notification to the on-call engineer via multiple channels such as phone, SMS, Email, etc., so someone has the opportunity to respond versus the notification remaining in a Slack Channel where no one is viewing it.

  ### 36. Easy Setup, Responsive Incident Timeline, and Centralized Alert Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rule R. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about xMatters?**

I appreciate having an up-to-date record of what happened, this tool was very easy to set up. The incident timeline always displays recent events and provides us with a central location to send all alerts. I love its responsiveness and direct collaboration, it meets our needs perfectly.

**What do you dislike about xMatters?**

Data delays can force a more reactive approach to incidents, and I’ve also noticed slowdowns during peak traffic. Parts of the interface feel a bit cluttered at times, and I sometimes need to refresh the page to get the timeline to show up properly.

**What problems is xMatters solving and how is that benefiting you?**

It’s very practical for moving quickly from problem to solution, which helps us mitigate issues as soon as possible. We can adjust and modify our settings easily, and it has been an excellent solution for us. Overall, it offers exactly what we need to manage all of our requirements.

  ### 37. Powerful xMatters for Centralized Alerts and Smart Notifications

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luca G. | Incident Response Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about xMatters?**

xMatters is very powerful. I really like its features for working with multiple clients, each with different policies and service level agreements. I also love that it lets you centralize all the information, manage alerts from multiple systems, and set up smart notification routes that streamline and organize responses.

**What do you dislike about xMatters?**

What I like least is that it’s often complicated to make certain flows clear and easy for the end user to understand.

**What problems is xMatters solving and how is that benefiting you?**

My experience has been very positive, and it benefits us enormously. In particular, it has become a fundamental part of my strategy. It gives me greater visibility with clients and helps me share best practices for incident response and operations automation.

  ### 38. xMatters Streamlines Incident Communication with Powerful Workflow Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anushka S. | Major Incident Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about xMatters?**

For me, the best thing about xMatters is its workflow automation features. I really like how it streamlines and automates communication processes. I also like the mobile app; it’s excellent and lets you manage a critical incident right from your phone. On top of that, the admin log keeps a clear, detailed record of activity, which I find very useful.

**What do you dislike about xMatters?**

Sometimes the interface feels cluttered, with too many options at the top, and I don’t like that.

**What problems is xMatters solving and how is that benefiting you?**

It has solved many problems and benefits us greatly by automating processes, managing incidents, and providing information without wasting time. It also sends notifications and creates instant conference bridges. Overall, it’s very useful, and its main function is to ensure that information always reaches the right person at exactly the right time.

  ### 39. Straightforward, Customizable, and Reliable for Notifications and System Health Monitoring

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amar A. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about xMatters?**

The app is straightforward to use and still offers plenty of customization options. It includes all the basic functions I need, and overall the platform feels like a reliable solution. I especially like being able to customize notifications, and it also gives me a way to monitor system health.

**What do you dislike about xMatters?**

It would be great to have better organization for the tables, along with more integration options. Also, duplicate alerts sometimes appear for no clear reason, which makes the screen harder to read and follow.

**What problems is xMatters solving and how is that benefiting you?**

It allows us to respond quickly when problems come up and provides flexible notification options. It helps us prevent disruptions to our production systems and set up scheduling rotations. Overall, it has helped reduce downtime, and we’ve been able to build and customize the workflow to fit our needs.

  ### 40. Real-Time Incident Response, Needs Better Onboarding

**Rating:** 3.5/5.0 stars

**Reviewed by:** Gaurav T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about xMatters?**

I appreciate xMatters for its ability to automate and orchestrate incident response workflows in real time. It's great that it ensures the right people are alerted and actions are triggered instantly. I like its intelligent on-call alerting that ensures incidents reach the right personnel instantly, without the need for manual coordination. Additionally, I found the initial setup easy, which was a pleasant surprise.

**What do you dislike about xMatters?**

Configuration and workout setup can be improved. It needs to be more easy for first-time users.

**What problems is xMatters solving and how is that benefiting you?**

I find xMatters automates and orchestrates incident response, notifying the right teams and coordinating actions instantly, which reduces downtime and manual effort.

  ### 41. Excellent Features: Multi-Channel Notifications, Smart Escalation, and One-Click Slack Ticketing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul G. | Senior Major Incident Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about xMatters?**

xMatters is great because it surpasses the competition with its excellent features. I really like the multi-channel notifications and the smart escalation, which eliminates the need to dig through Excel rotation manuals. I also appreciate that, with a single click, the system opens the Slack channel and creates the ticket. Overall, I love it.

**What do you dislike about xMatters?**

The issue is that if the filters aren’t configured correctly, the alerts can end up being filtered out, which is very annoying.

**What problems is xMatters solving and how is that benefiting you?**

It’s a good, reliable, and robust solution. It helps reduce problems, which means fewer calls, more automation, and real time savings for us. It also gives us peace of mind because, if something is missing, the system will find someone to fix it. It’s amazing how well it works.

  ### 42. Robust Scheduling, Clear Incident Reporting, and Smooth Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ademola B. | Senior Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about xMatters?**

The scheduling engine is incredibly robust, offering a clear view of ongoing incidents. It has excellent features that help us manage them, I particularly like the reports, which provide concise details about each incident. I find it truly amazing how easily it streamlines communications.

**What do you dislike about xMatters?**

Some customization options take a few extra steps to set up, which can make it harder for me to stay focused. At times, the sheer number of alerts feels overwhelming, and I’d really like to see an update to the user interface to make everything easier to manage.

**What problems is xMatters solving and how is that benefiting you?**

This structure improves accountability and helps us manage incidents, and we can integrate it into the architecture. It has been a big help in completing our tasks thanks to its excellent features, and its robust functionality has enabled us to detect issues quickly.

  ### 43. Customizable Workflows and Smart Escalations That Shine in a Crisis

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abemelek A. | Incident Response Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about xMatters?**

What I liked most were the notifications and the customizable workflows that help prevent alert overload. I also love that it has saved me in crisis situations thanks to its automatic escalations based on skills and on-call schedules. I really love it.

**What do you dislike about xMatters?**

So far, the issues we’ve run into have been with the mobile app, which also feels pretty basic.

**What problems is xMatters solving and how is that benefiting you?**

Automating the management, notification, and escalation of critical incidents has benefited us by reducing problems, lowering fatigue, and eliminating issues like duplicate alerts. Overall, it helps us work much more efficiently.

  ### 44. Reliable communication during critical events

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moses K. | Security operations manager, Aviation & Aerospace, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 30, 2025

**What do you like best about xMatters?**

I personally like that xMatters keeps our incident response in check. It is efficient to alert the appropriate people in case nothing is missed. I have combined it with monitoring tools such as Datadog and ServiceNow that will automatically send notifications when there is an issue. The robotization is time saving and the versatile escalation options allow me to make certain changes based on the availability. I have been using it on a regular basis and it has become a necessity to maintain our team on track.

**What do you dislike about xMatters?**

I consider xMatters quite hard to install initially. Reworking alert rules or integrations is not always easy and one may not always know how to get detailed reports. This has sometimes created delays in cases when processes require rapid updates. Its reporting limits are such that it is more difficult to identify repeat issues or trends, hence retardant in learning by our team regarding previous occurrences.

**What problems is xMatters solving and how is that benefiting you?**

xMatters makes responding to the incidents much quicker. It also makes sure the right individuals are notified in time, minimizing the time wastage and errors. Escalations are automated, and thus we do not need to know who goes next. Prior to its utilization, interventions were sporadic, and misunderstanding was deemed as a usual occurrence, however, our group now reacts fast and with certainty. It simplifies and makes it less stressful to all involved in the daily running of incidences.

  ### 45. xMatters Makes Escalations Easy with Seamless Splunk Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rajeevi K. | Systems Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about xMatters?**

xMatters handles automatic escalations well in chaotic environments, and it’s easy to set up smart rules that notify the on-call team first. I also appreciate the integration with tools like Splunk; it feels seamless.

**What do you dislike about xMatters?**

During long shifts without Wi‑Fi, the app doesn’t save drafts offline, which I didn’t like. This definitely needs improvement.

**What problems is xMatters solving and how is that benefiting you?**

It has been a useful tool for leading with high precision, thanks to its reliability in critical missions. That reliability makes it indispensable, and it has helped transform reactive responses into proactive ones. Its functions have also proven valuable because we keep critical and monitoring systems operational 24/7.

  ### 46. Excellent Accurate Alerting with Responsive Support and Centralized Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donald K. | Customer Support Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about xMatters?**

Their accurate alerting system is excellent, we can clearly see the incident. It has very useful features that facilitates incident management with clear alerts. Their support team incredibly responsive, they provided great support from day one. I like their ability to centralize incident management.

**What do you dislike about xMatters?**

The results can be confusing at times, and I’d like more customization options for the reports. I’d also like a dark mode for the interface, as long as it remains easy to use.

**What problems is xMatters solving and how is that benefiting you?**

It has greatly simplified the management of our rotations and helped me implement automated incident management. It offers many useful features and makes it easy to send alerts quickly. Overall, it includes everything I need and helps me resolve issues as soon as possible by notifying me right away.

  ### 47. Streamlined Alerts but Challenging for Newbies

**Rating:** 3.5/5.0 stars

**Reviewed by:** Safaa A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about xMatters?**

I love the workflow design in xMatters because it transforms simple notifications into a fully automated response. Watching the system automatically trigger Slack rooms or Jira tickets is excellent.

**What do you dislike about xMatters?**

The initial learning curve for the workflow design can be quite stiff for new team members. It takes significant time to master the logic of complex system integrations out of the box.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate Slack channels and Jira tickets, cutting manual effort. It escalates critical issues effectively, reaching the right person on the right device. This significantly reduces communication cost and improves time to repair during crises.

  ### 48. Structured notifications for busy departments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julia P. | Emergency communications specialist, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about xMatters?**

My best feature about xMatters is that it has a smooth flow of notifications when things go on fast. The actual implementation was a smoother process than I thought, and the features are what are actually being used by our team. I am going back to it on a regular basis as it helps us keep up with the pace of our communication. The customer service has also been strong in every instance that I contacted it, hence it makes me confident whenever I engage it in times of stress.

**What do you dislike about xMatters?**

What annoys me about xMatters is that whenever some updates are released, they may bring some changes that are difficult to adapt to. I can also be affected by the introduction of new versions, which disrupts my rhythm, and I need to complete alerts in a short time. I also believe that it might add features in a few places, and thus at times, I resort to using other apps to complete the gap. Customer care comes to my rescue, whenever I contact them, however, such disruptions nonetheless make my day slow.

**What problems is xMatters solving and how is that benefiting you?**

The greatest advantage that xMatters brought is elimination of the potential of one to miss an urgent update. Our team did not experience any friction during the implementation, and the number of features corresponds to the one we utilize to coordinate on a daily basis. It is common by everybody nowadays since it makes things predictable. Our customer service has been reliable and this makes us feel more secure when relying on the customer service during peak periods.

  ### 49. Easy to Use, Fast to Implement, and Excellent Support for Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aubine D. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about xMatters?**

It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations.

**What do you dislike about xMatters?**

I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software.

**What problems is xMatters solving and how is that benefiting you?**

This tool allows us to send messages to key members of SRE and BT when an issues arises. It also helps teams proactively prevent distributions and speeds up incident resolution. Additionally, we use it to receive alert notifications when new incidents are create.

  ### 50. User-Friendly and Easy to Customize for Our Business Needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon W. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about xMatters?**

xMatters is very user-friendly and makes it easy for us to customize it to meet our business needs. xMatters has changed how we communicate internally with our teams and key stakeholders.

**What do you dislike about xMatters?**

Nothing is coming to mind. If anything, I think some advisory time with the xMatters professionals each year would be great to showcase new features and to make sure that clients are maximizing the system for what it will do.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is changing how we communicate internally during some of our most critical moments.


## xMatters Discussions
  - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote
  - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote
  - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote
  - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote
  - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote

- [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A52%3A22+-0500&secure%5Bsession_id%5D=32a2b29d-0e76-48bd-8a35-b62210054050&secure%5Btoken%5D=dc0e16e5c88a9e901cc23816abddbf0e0cbb4df75a8d23b1f20828f3c4536627&format=llm_user)
## xMatters Integrations
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Akamai Cloud Block Storage](https://www.g2.com/products/akamai-cloud-block-storage/reviews)
  - [Alertus Unified Mass Notification System](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)
  - [API Fortress](https://www.g2.com/products/api-fortress-api-fortress/reviews)
  - [App Dynamic](https://www.g2.com/products/app-dynamic/reviews)
  - [AppNeta](https://www.g2.com/products/appneta/reviews)
  - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews)
  - [Azure Analysis Services](https://www.g2.com/products/azure-analysis-services/reviews)
  - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [BlazeMeter Continuous Testing Platform](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews)
  - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)
  - [CA Unified Infrastructure Management](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)
  - [CircleCI](https://www.g2.com/products/circleci/reviews)
  - [Cisco Prime Access Registrar](https://www.g2.com/products/cisco-prime-access-registrar/reviews)
  - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews)
  - [Control Tower](https://www.g2.com/products/firebend-control-tower/reviews)
  - [Datadog](https://www.g2.com/products/datadog/reviews)
  - [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)
  - [F5 BIG-IP Access Policy Manager (APM)](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [Google Cloud](https://www.g2.com/products/google-cloud/reviews)
  - [Google Cloud Run](https://www.g2.com/products/google-cloud-run/reviews)
  - [Google Kubernetes Engine (GKE)](https://www.g2.com/products/google-kubernetes-engine-gke/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [HaloITSM](https://www.g2.com/products/haloitsm/reviews)
  - [HEWLETT PACKARD ENTERPRISE..](https://www.g2.com/products/hp-development-company-hewlett-packard-enterprise/reviews)
  - [Honeycomb](https://www.g2.com/products/honeycomb-software-honeycomb/reviews)
  - [Hubot](https://www.g2.com/products/salesforce-hubot/reviews)
  - [Icinga Infrastructure Monitoring](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews)
  - [Jenkins](https://www.g2.com/products/jenkins/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kiali Operator](https://www.g2.com/products/kiali-operator/reviews)
  - [LaunchDarkly](https://www.g2.com/products/launchdarkly/reviews)
  - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews)
  - [Logz.io](https://www.g2.com/products/logz-io/reviews)
  - [Microsoft Active Directory Certificate Services (AD CS)](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews)
  - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews)
  - [Microsoft Azure DevOps](https://www.g2.com/products/microsoft-azure-devops/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moogsoft](https://www.g2.com/products/moogsoft/reviews)
  - [Nagios Network Analyzer](https://www.g2.com/products/nagios-network-analyzer/reviews)
  - [Nagios XI](https://www.g2.com/products/nagios-xi/reviews)
  - [New Relic](https://www.g2.com/products/new-relic/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OneLogin](https://www.g2.com/products/onelogin/reviews)
  - [OpsRamp](https://www.g2.com/products/opsramp/reviews)
  - [Oracle Enterprise Data Management Cloud](https://www.g2.com/products/oracle-enterprise-data-management-cloud/reviews)
  - [Oracle Enterprise Manager](https://www.g2.com/products/oracle-enterprise-manager/reviews)
  - [OverOps](https://www.g2.com/products/overops/reviews)
  - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews)
  - [pgDash](https://www.g2.com/products/pgdash/reviews)
  - [PingFederate](https://www.g2.com/products/ping-identity-pingfederate/reviews)
  - [PingOne Advanced Identity Cloud](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews)
  - [Prometheus](https://www.g2.com/products/prometheus/reviews)
  - [ScienceLogic AI Platform](https://www.g2.com/products/sciencelogic-ai-platform/reviews)
  - [Sematext Cloud](https://www.g2.com/products/sematext-cloud/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Site24x7](https://www.g2.com/products/site24x7/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [SnapComms](https://www.g2.com/products/snapcomms/reviews)
  - [Spinnaker](https://www.g2.com/products/spinnaker/reviews)
  - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews)
  - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews)
  - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews)
  - [Splunk IT Service Intelligence‎ (ITSI)](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews)
  - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)
  - [Spotlight](https://www.g2.com/products/quest-software-spotlight/reviews)
  - [StandardFusion](https://www.g2.com/products/standardfusion/reviews)
  - [StatusHub](https://www.g2.com/products/statushub/reviews)
  - [Statuspage](https://www.g2.com/products/statuspage/reviews)
  - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)
  - [Sysdig Monitor](https://www.g2.com/products/sysdig-sysdig-monitor/reviews)
  - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews)
  - [vArmour](https://www.g2.com/products/varmour/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zabbix](https://www.g2.com/products/zabbix/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## xMatters Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - IT Alerting**
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top xMatters Alternatives
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (906 reviews)
  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.3/5.0 (52 reviews)
  - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)