--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 794 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 794 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 794 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **efficient alerting system** of xMatters, which automates urgent communications and ensures timely responses. (76 reviews) - Users appreciate the **ease of use** of xMatters, praising its automation and simple setup for effective incident management. (66 reviews) - Users value the **reliable alert management** of xMatters, enhancing communication and reducing chaos during critical incidents. (65 reviews) - Users highlight the **time-saving automation** of escalation chains, enhancing incident management and response efficiency. (49 reviews) - Users value the **efficient notifications** from xMatters, enhancing communication and response during incidents seamlessly. (48 reviews) - Incident Management (44 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (44 reviews) - Customer Support (29 reviews) - Easy Integrations (28 reviews) - Positive Experience (24 reviews) **What users dislike:** - Users find the **complexity of setup and learning curves** challenging, particularly for workflows and scheduling features. (33 reviews) - Users find the **learning curve steep** for xMatters, requiring time and training to navigate its complex interface. (25 reviews) - Users find the **alert dependencies need improvement** , as they can lead to unnecessary disruptions during incident management. (19 reviews) - Users find the **complex setup** of xMatters time-consuming and frustrating, impacting overall user satisfaction. (19 reviews) - Users find the **difficult setup** of xMatters complicated, especially for teams lacking technical expertise. (19 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (14 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (13 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (13 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (13 reviews) ## xMatters Reviews ### 1. Xmatters review **Rating:** 4.0/5.0 stars **Reviewed by:** Filip W. | QA, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** Event alerting is awesome. Automatically escalate to the right people, schedule with ease **What do you dislike about xMatters?** In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost **What problems is xMatters solving and how is that benefiting you?** We are using xMatters for our on call duty. I have no problem with it and I like it. We integrate in with Grafana ### 2. Excellent performance for IT incident alert & notification system **Rating:** 4.5/5.0 stars **Reviewed by:** Gawronski W. | SQA Engineer Assistant, Airlines/Aviation, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2024 **What do you like best about xMatters?** xMatters help to simplifying how IT responder team work and the SOP to solving IT incident after office hours. Easy access from workstation desktop or from smartphone give flexibility to responder team on how to approach and make assesement of the crisis. The scanning system work 24/7 automatically to monitor and sent notification for IT problem that the system detecting. **What do you dislike about xMatters?** Initial setup is complex and need constant support from dev team to properly setting-up the system with our IT stack. **What problems is xMatters solving and how is that benefiting you?** Simplify IT incident response coordination across department and team, cutting response time shorter to fix IT problem and make a SOP workflow for IT response team. ### 3. xMatters is more convenient to build a flows with various integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about xMatters?** User friendly, Good customer support, easy to implement the flows, providing additional features whenever we request, Convenient with various platforms for easy integration. **What do you dislike about xMatters?** It would be great if provide the detailed log reports and backup features. **What problems is xMatters solving and how is that benefiting you?** xMatters helps to handle Incidents in efficient and timely manner. ### 4. IT monitoring and incident response made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Norman G. | IT Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2024 **What do you like best about xMatters?** I love it because it gives a robust system to monitor IT system operation and alert responder team to attend to incidents that it detects. Easy implementation to integrate and connect with every IT stack that we deploy and create an alert workflow as guidance for IT responders. Real-time notification to email, SMS, or push-up notification based on alert preference chosen by responders helps them to be aware of the incident and quickly take control. **What do you dislike about xMatters?** Confusion and complexity in on-call shift scheduling since we don't have a dedicated team for IT response. **What problems is xMatters solving and how is that benefiting you?** The main problem solved is with IT monitoring to prevent system downtime. ### 5. Good about Dashboard customizations and User management **Rating:** 4.5/5.0 stars **Reviewed by:** Vinay M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** Messaging system and Dashboard for alerts **What do you dislike about xMatters?** 1. Schedule override can be better & It's difficult to put schedule overrides.

2. Problem - When multiple alerts get triggered at the same time from xMatters, then xMatters triggers a phone call for every alert to the same on-call person. If you are on the first xMatter alert call, then xMatters keeps calling you for other alerts. So the person cannot concentrate on the first call itself. Instead, xMatter should wait for 1 minute or so, gather information for alerts within that minute, and make a single call for all alerts triggered within that minute. Or you guys have a better solution for this. Our application is configured with multiple apps and multiple environments. **What problems is xMatters solving and how is that benefiting you?** Alerting system with dedicated events like messaging with alert triggered, then after 5 minutes a phone call to the on-call person, then after 15 minutes escalation to the next level. **Official Response from Samantha Brown:** > Vinay, thank you for your wonderful review on G2 Crowd. We’re grateful for your feedback and thrilled to have you as a customer.The alert flood control feature might be useful if you want to ask your account team about that. We will share feedback with our teams about schedule override as well. ### 6. Tool with simple panel interface and integrated functions for project management **Rating:** 5.0/5.0 stars **Reviewed by:** Paula R. | Project Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about xMatters?** I like the familiar user interface and its wealth of features, such as easy task management, ticket management and project planning. I also like that it is easy to add new stories and tasks, and I like the import feature. **What do you dislike about xMatters?** I think this solution is complete but they should optimize the loading times. **What problems is xMatters solving and how is that benefiting you?** Overall, XMatters works well. We are satisfied with most of the benefits it offers. IT alert functions, project management, reporting services, and the overall experience is positive because it meets all our requirements. ### 7. Been using xMatters for a few years now **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2025 **What do you like best about xMatters?** It alerts me when a customer is having issues with any of their systems. **What do you dislike about xMatters?** The biggest downside to using xMatters is the calendar. I am in the DBA group and within our group you can't look at a calendar and tell when you are the primary on-call. (We are always on-call to a point it is just whether or not you are the primary) **What problems is xMatters solving and how is that benefiting you?** It alerts me so I can keep our customers IT systems running. ### 8. Improve communication and operation in IT incident **Rating:** 4.5/5.0 stars **Reviewed by:** Isdianti A. | DevOps Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2024 **What do you like best about xMatters?** Alert appropriate team to deal with IT incident at any time including outside office hours. Improve collaboration and communication between team from different department to work quickly to solve IT issues. **What do you dislike about xMatters?** I have used it for some time and have nothing to dislike and complain. Some integration is complex to connect, but have been solved by the dev team from xMatters. **What problems is xMatters solving and how is that benefiting you?** Sent accurate ticket assignment to the correct on-duty team and not disturbing off-duty team. Solve issues faster by following in-place workflow for troubleshooting. ### 9. Excellent features with simplified tools to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sazali A. | Local Sales Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2024 **What do you like best about xMatters?** xMatters is a game changer for our IT response team. Fast detection using the 24/7 scanner to detect incidents/issues with our IT system, and it will tag the issues by their severity tiers before notifying the appropriate IT team to fix them. Easy to implement since almost every step is automatic and helps our IT team save time in monitoring the IT system. **What do you dislike about xMatters?** Long learning curves of training. Complex tools to understand and require proper training sessions before operating the platform. **What problems is xMatters solving and how is that benefiting you?** xMatters helps our response team to be effective and shorten IT incident fixing time. Real-time notification/alert system ensures the longest running time and prevents a minor problem from turning into a major issue. ### 10. Excellent tool to report alerts or problems easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Josyane F. | System Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2024 **What do you like best about xMatters?** Overall, I like it because it provides a great experience thanks to its easy-to-use features. I also like being able to send notifications and maintain communication in any corporate environment. **What do you dislike about xMatters?** When I first used it, it took me a while to get used to some of its features. **What problems is xMatters solving and how is that benefiting you?** It is efficient and effective for incident management and what it does is to improve the correction and its use is in the cloud to manage communication or incidents which is a great benefit and always helps us a lot. ### 11. Super convenient and highly customizable for automating workflow **Rating:** 4.5/5.0 stars **Reviewed by:** priyal r. | operations manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 06, 2024 **What do you like best about xMatters?** xMatters helps in automating workflows which reduces manual effort, improves time. It addresses and resolves the problem quickly. Its AI integration provides insights and enhance overall process of work. **What do you dislike about xMatters?** However, xMatters is highly customizable, but some of the advanced customization options is only available on higher-tier plans, which restric smaller businesses to grow and scale-up profitably. **What problems is xMatters solving and how is that benefiting you?** The platform is super convenient because of customizable features. It helps to scale our business and its scalability great fit for organizations of different sizes. ### 12. Special focus on IT alert/notification **Rating:** 4.5/5.0 stars **Reviewed by:** Stefana P. | Sales Development Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** xMatters has a complete IT system monitoring and incident management system that is easy to access and provide tons of video tutorial as a guidance. It keep IT support to always know system status, error alert and notification management. **What do you dislike about xMatters?** When we tried to integrate it with some of our current IT stack, implementation is complex. **What problems is xMatters solving and how is that benefiting you?** Setup a respond team that always available to solve issues with IT system, especially after office hours. ### 13. Great for after hours and weekend on-call schedules. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** You can setup many devices to receive alerts on. **What do you dislike about xMatters?** Initial setup can be very time consuming. **What problems is xMatters solving and how is that benefiting you?** paging users after hours and weekend on-call, along with daily alerting. ### 14. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Charan Teja C. | senior consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** Help us to call oncall immediately Helps in production support **What do you dislike about xMatters?** Nothing dislike, almost Good and user friendly **What problems is xMatters solving and how is that benefiting you?** Good, Get the people attention immediately ### 15. Working solution for IT crisis notification and alert system **Rating:** 4.5/5.0 stars **Reviewed by:** Grafica L. | Javascript Developer, Architecture & Planning, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 27, 2024 **What do you like best about xMatters?** Excellent performance in managing IT incident notification and alert system to help responder monitor IT system health. Accurate support ticket generation that give insight and assign troubleshooting task to relevant team member that is on-duty. **What do you dislike about xMatters?** Setup process is long and complex. Need constant help from support team to execute difficult features. **What problems is xMatters solving and how is that benefiting you?** Create a response team schedule to respond to IT problem in odd hours, create a working workflow to ensure shorter troubleshooting time and keep the service uptime longer. ### 16. A must have for IT responder **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Account Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 07, 2024 **What do you like best about xMatters?** xMatters is proven to be valuable and helpful in time of IT crisis. Can access the dashboard from mobile device to quickly make assessment of alert that the system sent to me. Real-time system monitoring is now possible after deployment. **What do you dislike about xMatters?** No issues at all. It offers us a transparent overview of each incident that it logged on the system. **What problems is xMatters solving and how is that benefiting you?** Create incident report and at the same time, alert IT responder for the problem that the system detects. Ticket accuracy is important to pinpoint issues that responders need to fix. ### 17. Real-time notification helps solve IT problem quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** Constant IT monitoring in real-time. Timely alert as soon as the scanner detect an error. Accurate report detail for error that happen. Easy ticket assigment to the right responder. **What do you dislike about xMatters?** Lifecycle visualization wasn't too helpful and lacking customization option. **What problems is xMatters solving and how is that benefiting you?** Real-time IT incident monitor and alert sent-out system to notify IT responder about the problem. Prevent the problem to be bigger and fixes any bugs from the root. ### 18. Effective IT alert system to organize IT troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Camaliah A. | Administrator Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** What I think the best about xMatters are with its customization and integration with Slack to create alerting system. Easy to connect and access by mobile application and monitor latest alert easily. **What do you dislike about xMatters?** I have no problem with xMatters tools and features, everything is satisfying and work as they promote. **What problems is xMatters solving and how is that benefiting you?** Real-time system monitoring and instant alert triggering for IT responder. On-duty shift scheduling system management to ensure we always have IT responder to fix problem. ### 19. Robust tools - Better than what I expecting **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia H. | Account, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2024 **What do you like best about xMatters?** Fast to access with robust tools to setup a 24/7 IT system monitoring and alerting system that notifying on-duty IT response team regarding IT incident. Great video tutorial guidance for learn how to operate the platform. Good structure design allow me to explore the platform freely and require little to no support from the customer support team. **What do you dislike about xMatters?** Challenging to setup, but the training video tutorial help a lot to figure out how to operate the system. **What problems is xMatters solving and how is that benefiting you?** Monitor IT system constantly and generate alert/report accurately for IT response team. Standardized response workflow for entire team for effective organisation. ### 20. Simple to use but full of premium tools and alert features **Rating:** 4.5/5.0 stars **Reviewed by:** Salvatore C. | Regional Sales Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 04, 2024 **What do you like best about xMatters?** xMatters is totally a lifesaver for IT response teams. Any anomalies/problems that the system detects in our IT environment are triaged for their seriousness and level of importance before the issues are alerted to suitable IT response personnel to be fixed. All these steps are automatic, which makes it easy for our organization to monitor the system. **What do you dislike about xMatters?** Need a proper introduction training before utilizing this software because all the tools are quite complex and challenging to operate. **What problems is xMatters solving and how is that benefiting you?** Effective IT incident management platform to monitor IT systems. Easy to set up responder schedules including on-call and after office hour operations. ### 21. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** It would help configure alerts for critical jobs **What do you dislike about xMatters?** Its sometimes overloaded and would get frustration **What problems is xMatters solving and how is that benefiting you?** Critical pipelines ### 22. Tool that does the job but needs some improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 08, 2024 **What do you like best about xMatters?** It’s a great idea to have a scheduling tool to help collaborate and plan. It really helps to improve process flow and streamline communication by eliminating the need for separate bridge conference calling systems. The app integration is really a winner here. The automated notification through the app is something we really use well in our organization and has really helped to improve response time and resolution. **What do you dislike about xMatters?** The design of the product can surely be better in terms of the UI, intuitiveness, and ease of use. Xmatters needs better integrations with other tools like Slack or Teams. **What problems is xMatters solving and how is that benefiting you?** Alerting Collaboration Planning ROTAs Availability / Notifications through the app. ### 23. xMatters: A Game-Changer for Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek K. | Project Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2024 **What do you like best about xMatters?** xMatters has the following likes: Rapid Incident Response Enhanced collaboration Comprehensive Incident Management Scalability & Flexibility **What do you dislike about xMatters?** xMatters has following dislikes: Complexity Cost User Interface Performance Issues **What problems is xMatters solving and how is that benefiting you?** xMatters is primarily designed to address challenges related to incident management and digital service availability. xMatters is helping us in slow incident response times and it is optimizing the on call schedules and escalates to ensure the right people are notified promptly. ### 24. A very effective tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** Easy to use, allows you to create groups and quickly send mass messages. Moreover, it is accessible on mobile applications, so available at any time, wherever I am. **What do you dislike about xMatters?** There is no function that, to my knowledge, is not useful; however, I find that creating special date ranges (for example, during vacations) is not very simple. **What problems is xMatters solving and how is that benefiting you?** Being able to contact multiple people quickly without needing to know their contact details and the group members. The escalation system that contacts the substitute in case of no handling or no response after a certain period is great! ### 25. xMatters my favorite alert tool with real-time monitoring functions **Rating:** 4.5/5.0 stars **Reviewed by:** Ayman G. | Marketing Operation Assistant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2024 **What do you like best about xMatters?** I like the ability to send notifications to specific groups and alerts in real time, all that is excellent, but I also like that it works very well improving the workflow, notifications in order and the monitoring system is also good and useful. **What do you dislike about xMatters?** It would be great if the search system showed much deeper details. **What problems is xMatters solving and how is that benefiting you?** Generally xMatters is used for work status monitoring, incident management, real-time IT alerts system and its functions are really useful and allow us to improve productivity and workflow. ### 26. Reducing working hours and manual efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Priyal S. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** 1. It is very user friendly and it is very easy to use. 2. It helps us to monitor and resolve client impacting incidents on time. 3. Our customer support has improved a lot after implementing Xmatters in our day-to-day life. 4. User experience tool as it is available on both laptop and cell phone so can be logged in from anywhere. 5. It is very simple to integrate it into our IT tools. 6. It also helps with alerts on different issues which prevents us from missing any critical issue. **What do you dislike about xMatters?** 1. It is time consuming as only one alert can be closed at a time which makes it tough to close all incidents. 2. Also, it takes time to load each alert which again makes it time consuming. **What problems is xMatters solving and how is that benefiting you?** 1. It helps us to resolve critical and client business impacting incidents on time. 2. It also helps us to check the people who are working on which incidents to avoid confusion. 3. It helps us to check issues also when not at desk as it can be accessed from mobile phone also. ### 27. My positive impartation to xMatters **Rating:** 5.0/5.0 stars **Reviewed by:** Gyandev m. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters is an excellent tool to log tickets in ServiceNow automatically once any issue occurs in the application. I like the UI for working with tickets, assigning slots to team members based on region, reports, and many more. Its integration is very good with ServiceNow. Many times I don't need to use ServiceNow to close the ticket; it closes automatically from xMatters within a few clicks. Its customer support is excellent for fixing any issue or any new integration. It is very easy to use. Our team uses this xMatters tool very frequently on their shift to make sure tickets are closed in time. The implementation of all integrations is very easy and smooth. **What do you dislike about xMatters?** This is not a dislike, but sometimes I observe a slightly slow response while closing tickets. This is kind of negligible, but it would be better if we could improve this. **What problems is xMatters solving and how is that benefiting you?** This has resolved auto logging INC tickets in ServiceNow without any manual effort. ### 28. Performance improvement and effort saving application. **Rating:** 4.5/5.0 stars **Reviewed by:** Niraj K. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters has simplified the process of contacting on-call personnel. Clean UI and simple graphics make xMatters easy to understand and use. Multiple supports like Mobile Application and xMatters Web enhance user experience. By automating the ticketing process using xMatters, it has saved time and therefore leads to decreased manpower efforts. The notification workflows are the best features of xMatters. Implementing things is easier compared to other tools we previously used. Customer support is available 24/7 for xMatters. Due to the simple and easy frequency of use, this tool's usage has increased daily. Ease of integration with mobile notifications makes instant alerting for any issue occurred. **What do you dislike about xMatters?** The procedure to implement automation tasks is a little bit complicated. Available videos are enough, but more training videos or channels should be available to learn the uses and automation stuff of xMatters features. **What problems is xMatters solving and how is that benefiting you?** In the Production support IT industry, we track lots of Incident and task tickets, which involve lots of time and effort. While using xMatters, it helps us track and resolve our product-related issue alerting by automation, which saves us a lot of time and effort. The drag-and-drop feature allows us to create a personalized interaction interface where we can interact with other members to monitor probable incidents and resolve them ASAP. We use xMatters at the organizational level, which integrates our alerts with ServiceNow and helps us manage our tickets - RITM, Incidents, and changes easily. FIS is using ServiceNow and xMatters on a large scale for ITIL and Incident management. Basically, xMatters and ServiceNow are our main tools for the product, which involve us and clients to deliver support as per clients' needs and expectations. ### 29. Solve real-time notification issues and IT team responding time **Rating:** 4.5/5.0 stars **Reviewed by:** Faisal H. | Sales Representative, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2024 **What do you like best about xMatters?** 24/7 IT system scans and monitoring. Real-time alert to IT team for high-level error. Provide premilinary report on the error and root cause of the problem. Simplify notification management that is easy to be used and accurate with data. **What do you dislike about xMatters?** Confusing steps to integrate with some of third party vendor software, which delayed the implimentation. **What problems is xMatters solving and how is that benefiting you?** Setup fast responding IT team to fix issues with IT system. Manage team work schedule to ensure we are covered 24/7 and has someone to attend to the error at any time. ### 30. XMatters provides a crucial support routing service that is compatible with most API's and services. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy H. | Senior Engineer - Agile Coach/SME - CI/CD - DevOps - CloudOps - SecOps, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** xMatters has some of the most top-notch support available and they are fully available to help you adopt and train others on the technology. **What do you dislike about xMatters?** There's a bit of a learning curve to xMatters. It does require good investment in time and training to get to the platform. **What problems is xMatters solving and how is that benefiting you?** xMatters help us to provide 24/7 support for our high-level enterprise customers. ### 31. A tool that helps to avoid the production downtime and engaging the multiple teams efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** App notification prior to call - flexibility modification **What do you dislike about xMatters?** Keeps calling me within few seconds back **What problems is xMatters solving and how is that benefiting you?** It helps to avoid calling multiple people manually during the production issue.. We just page the group and it calls everyone by hierarchy ### 32. xMatters review:Incident Management and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Deeksha A. | Project Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 09, 2024 **What do you like best about xMatters?** The Best likes of xMatters are:
Robust Incident Management
Comprehensive On call management
Scalability
Real time communication **What do you dislike about xMatters?** Dislikes of XMatters are:
Cost
Complexity
Integration Challenges
Reporting Limitations **What problems is xMatters solving and how is that benefiting you?** xMatters is helpful in solving below problems:
Slow incident Response time
Ineffective On call Management
Lack of Visibility into IT Operations
Manual and Error prone Processes ### 33. So much potential with problem solving tools **Rating:** 5.0/5.0 stars **Reviewed by:** Enrico B. | IT Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2024 **What do you like best about xMatters?** To create workflows for IT respond team to have a standardize SOP when the scanner detecting problem within IT system or software stack, is what xMatters best with. Easy design and structure to operate the platform freely need a very little support from dev team to completely implementing it with IT system. **What do you dislike about xMatters?** Too many advanced tools is quite daunting and need an extensive training to use it. **What problems is xMatters solving and how is that benefiting you?** Sent alert and notification to responder smartphone, fixing IT problem, manage IT incident. ### 34. Automating incident response and remediation using custom workflows and internal agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 14, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** We like the fact that we can use an agent in our local environment and execute custom workflows via the agent without compromising the security of our network. We are now using it daily in production to help automate our incident response and perform functions for remediation. **What do you dislike about xMatters?** We have found some issues with the logging verbosity. It's hard to determine where the problem is at times due to a lack of visibility into the logs of the agent and/or workflows. **What problems is xMatters solving and how is that benefiting you?** We are able to automate certain functions that would normally require a response from multiple teams in the off hours and speed up our time to recovery without involving excess personnel. We have built workflows that are triggered by outside alerts which leads to even greater automation and hands-off processing of incidents. **Official Response from Samantha Brown:** > We appreciate your positive review on G2! Your feedback is invaluable and helps us continue to improve in automation and custom workflows. Thank you! ### 35. Best user friendly and time saving application **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran N. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2024 **What do you like best about xMatters?** 1. Automatic ticket creation on alerts. 2. Easy to use as the UI is user friendly. 3. Provides 24*7 customer support. 4. Our client support improved a lot after using this application. 5. Simple to understand and easy to integrate with our application. 6. Best option to use it on mobile phones as well which helps to get instant alerts over phones even if we were not near to our systems. 7. Application is very useful and easy, so we use it very frequently. **What do you dislike about xMatters?** There is no way to bulk acknowledge and close the tickets. **What problems is xMatters solving and how is that benefiting you?** It is creating the auto INC ticket when we receive alert which reduces time to create the INC tickets manually. **Official Response from Samantha Brown:** > Hi Kiran, Thank you for your kind review on G2, and your details list of features that you like best. We value your feedback and are happy to know you’re satisfied with our service. ### 36. Scan and triage IT problem **Rating:** 5.0/5.0 stars **Reviewed by:** Annabelle H. | Operation Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** Scan, triage and sent-out notification to on-duty responder for IT issues that its detecting.

Automatically filter type of incident category before sent-out notification to responsible team.

Integration with Slack to create channel and Jira to create issues as part of the workflow to respond to incident. **What do you dislike about xMatters?** Calendar on Teams software isn't responding with the integration. We are now utilizing two different calendar format and it is not efficient for our operation. **What problems is xMatters solving and how is that benefiting you?** Simplify escalation process by automating the notification. It is crucial for us not to miss any IT issues alert and responding to every incident notification. ### 37. More than you could ask for! **Rating:** 4.0/5.0 stars **Reviewed by:** Jan J. | QA Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** user friendly, responsive interface, variety of options **What do you dislike about xMatters?** configuration can be tricky sometimes, but after a while you will get it **What problems is xMatters solving and how is that benefiting you?** monitoring and alerting for our microservice environment ### 38. Excellent result after installing xMatters **Rating:** 4.5/5.0 stars **Reviewed by:** bustaman k. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2024 **What do you like best about xMatters?** Monitoring capabilities in real-time in crucial for keeping everyone informed. The dashboard's user-friendly drag-and-drop design allows for quick and easy use. xMatters offers customizable options, improving flexibility. The application also offers simplified incident management capability, allowing on-call teams to access the error quickly. **What do you dislike about xMatters?** It could be my phone connectivity problem, but I constantly have problems with delayed SMS notifications showing up. Some features are complex to set up and need heavy support from the opsdev team. **What problems is xMatters solving and how is that benefiting you?** The ability to address issues and transfer on-call duties directly on the screen is really convenient. Our incident management is drastically enhanced, which is the main advantage after xMatters deployment. Reduce downtime to the minimum by fixing errors and problems within the IT stack within the timeframe. ### 39. xMatters is decent and recommendable to others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** There are lot of best qualities but Status pages automation and AI usage are the best ones for us. **What do you dislike about xMatters?** Not able to resolve multiple alerts in a single click **What problems is xMatters solving and how is that benefiting you?** Reducing many manual interventions ### 40. Reduce interruption and automating issues alerting management **Rating:** 4.5/5.0 stars **Reviewed by:** Zulinah S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2024 **What do you like best about xMatters?** Automatically send push-out notification to on-duty responder for issues/bugs that It detecting in the program. Analyzed the scenario/alert category before assigning the alert to a suitable responder tier. Review alert impact after problem is fixed for analytic report. Make alert responding workflow easy and able to easily integrate with ServiceNow for faster remediation work. **What do you dislike about xMatters?** Need more calendar integration options as we use our own built-in calendar management. Right now, we have to use two separate calendar systems which is ineffective and confusing. **What problems is xMatters solving and how is that benefiting you?** We are now effective with responder shift schedule and only responder on-duty will get notification for problems outside the office hours. Incident collaboration and management for our financial system is secure after xMatters deployment. ### 41. Great Tool for Managing On-call and Incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** Xmatters has plenty of integrations so an engineer can be notified about events/incidents from a variety of sources. The app, calling feature, SMS, and email alerts are always on time and notify the correct individual. **What do you dislike about xMatters?** The scheduling process is clunky to not only see who is currently on call, but also to do the scheduling itself if we lose a team member or need to add a new engineer to the rotation. **What problems is xMatters solving and how is that benefiting you?** Removing the human factor of calling engineers for incidents. We now receive calls immediately when there is an issue vs. 5 to 15 minutes later with a NOC engineer "eyes-on-glass" then finding the correct team to call. ### 42. Events and incidents notification center **Rating:** 4.5/5.0 stars **Reviewed by:** Habib Z. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2024 **What do you like best about xMatters?** Problem can be prioritized based on its severity, and there is a structured plan of action or worker on-call to solve issues in real-time. I really like xMatters' easiness in providing accurate details on schedule and notification. **What do you dislike about xMatters?** Some issues and delays when I set SMS as my notification medium. I had to opt for email back to get an accurate and time-sensitive email notification. **What problems is xMatters solving and how is that benefiting you?** It is incredibly convenient to be able to handle problems and transfer on-call tasks directly to the screen. The major benefits after xMatters deployment are the automation and improvement it has for our incident management, minimizing downtime for applications and resolving errors in the timeframe. ### 43. I use xmatters as part of my job to be alerted about production incidents. **Rating:** 4.0/5.0 stars **Reviewed by:** Konrad A. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** May 13, 2024 **What do you like best about xMatters?** I appreciate the way the information is arranged in the email we receive. You clearly see the error, the link to the incident, and the server involved. **What do you dislike about xMatters?** This is the emergency alert from the mobile app (:-) laugh), but it sounds loud even if you're sleeping it wakes you up. It's good, but it's still unpleasant sometimes. **What problems is xMatters solving and how is that benefiting you?** We use Xmatters to get alerted about IT incidents. And it has been doing its job well so far. **Official Response from Samantha Brown:** > Konrad, we are delighted to read your review on G2. Thank you for your kind feedback and for choosing us! ### 44. Quick access and easy to operate **Rating:** 4.5/5.0 stars **Reviewed by:** Marina B. | software engineer II, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2024 **What do you like best about xMatters?** Fast to access and easy guidance to follow. Help me aware of IT status, great system function and notification. **What do you dislike about xMatters?** When setting up the system for the first time, it is challenging and not easy. **What problems is xMatters solving and how is that benefiting you?** For alerting IT personnel when IT system faced with error and problem. To get latest alert status, the status updater is helpful. ### 45. Great Alerting tool for everyone. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 29, 2024 **What do you like best about xMatters?** xMatters is very easy to use, and is usable on both Android and iOS Platforms. We use it every day, and have not had any issues yet. We are able to integrate custom API scripts into xMatters for alerting for very specific needs. It is very easy to setup, and you hit the ground running with this solution. Our customer support of our clients has increased significantly, and we have less complaints of missed alerting. **What do you dislike about xMatters?** Closing only one alert at a time is a hassle, if there was a way to acknowledge a batch amount of alerts that would make this tool incredible. Swapping "On-Call" shifts with another employee is kind of hard to understand at first. **What problems is xMatters solving and how is that benefiting you?** xMatters helps us solve the issue of On-Call alerting, especially after hours. It also helps respond to specific SLAs for customers when an incident does occur. ### 46. Extremely valuable service partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** xMatters is not just committed to delivering more with their continual improvement Development. They are fully committed to helping you benefit from the new features. I can always reach my account contacts when needed and they have worked to line up help with every issue we have faced. I will also say when there is an issue (which is rare) they are the single most responsive provider or vendor I have worked with in 20+ years in IT. **What do you dislike about xMatters?** Price point is a bit high compared to competing solutions. For a larger organization or business where critical communication is a priority they are worth every penny. **What problems is xMatters solving and how is that benefiting you?** We leveraged the functionality heavily to support the build out of our Major Incident Management process, Improve SLA's by decreasing response time, and support recovery and DR functions. **Official Response from Samantha Brown:** > We’re so grateful for your review on G2. Thank you for your feedback about our development and account contacts, and for being a valued customer! ### 47. Robust and effective tools to triage IT application problems **Rating:** 4.5/5.0 stars **Reviewed by:** Sulaiman K. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2024 **What do you like best about xMatters?** xMatters's real-time communication across several channels, automatic escalation, and on-call scheduling management are the most noteworthy features of this platform that have helped our organization. Easy workflows are created more easily with its integration with various IT service platforms. **What do you dislike about xMatters?** xMatters really needs to revamp its user interface design to make it more user-friendly and help users navigate its tools more easily. **What problems is xMatters solving and how is that benefiting you?** Powerful reporting and analytics have enhanced our business incident management procedures and enabled decision-making based on accurate information and facts. All of this is unified and works together to make the IT system better and faster. ### 48. Good tool for monitoring the alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters is a tool that we use daily to track the alerts that are raised for our monitoring purpose. The multiple integration availability of the tool with emails, API, etc is great. Integrated with SNOW, we can track the number of alerts received with incident creation. The reporting module is also great. **What do you dislike about xMatters?** The User interface should be a bit more user friendly, especially, when the alerts are acknowledged and resolved. **What problems is xMatters solving and how is that benefiting you?** xMatters helps tracking the monitoring alerts that are raised by our PowerShell scripts help us to work on them and take timely actions to avoid any kind of service interruptions. ### 49. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** xMatters is easy to use. For my IT duties, it has great functions. **What do you dislike about xMatters?** When trying to duplicate a message for an update, it is sometime hard to find. Wish the filter was a little more robust. **What problems is xMatters solving and how is that benefiting you?** Use this to send out status updates on Incident Management. ### 50. Great help in solving our IT alert and notification problem **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | IT Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about xMatters?** Solve our responder shift schedule to ensure we always have on-call responder to solve IT issues. Easy dashboard design to find tools like alert center and schedule management. Implementation is quick and has no problem to connect with our current IT system. **What do you dislike about xMatters?** We have used it for two years long and have no dislike with the operation and tools of this platform. **What problems is xMatters solving and how is that benefiting you?** Coordinate our IT responder on solving and responding to IT alerts and notifications. Make the alerting SOP easy and alert the right person. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+00%3A47%3A13+-0500&secure%5Bsession_id%5D=159d8754-6964-45a4-94ef-a4fc47d0e5e7&secure%5Btoken%5D=4659521e53d029e176a12e64bf67e9da506f85316d2850aa4f25d3f95270d278&format=llm_user) ## xMatters Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (53 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)