--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 788 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 788 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 788 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users value the **reliable and fast incident notifications** from xMatters, enhancing communication during critical situations. (62 reviews) - Users value the **ease of use** of xMatters, enjoying streamlined workflows and centralized information for effective incident management. (54 reviews) - Users value the **consistent communication** capabilities of xMatters, enhancing incident management and response efficiency across teams. (50 reviews) - Users value the **powerful automation and workflows** in xMatters, enhancing incident management effectively. (43 reviews) - Users value the **timely notification alerts** from xMatters, boosting responsiveness and enhancing overall efficiency. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, especially with complex integrations and initial configurations. (26 reviews) - Users find the **steep learning curve** of xMatters' administrative interface challenging, delaying setup and workflow integration. (22 reviews) - Users often face **alert issues** with xMatters, leading to schedule mistakes and delayed notifications during critical times. (17 reviews) - Users find the **complex setup** of xMatters challenging, especially with steep learning curves and time-consuming configurations. (16 reviews) - Users find the **difficult setup** of xMatters challenging, creating stress and slowing down early adoption of the system. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (14 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Interface Issues (11 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) ## xMatters Reviews ### 1. X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander P. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about xMatters?** You can create your rotations, determine how you escalate issues and at 2 am xmatters will simply handle whatever is broken and it will contact the proper person and even if they don’t acknowledge the issue, it will move to the next level automatically without me needing to intervene. The Multi-Channel Alerting is good too and we use; SMS, Voice Calls, Email & Push Alerts and we have personnel that only receive messages via phone call. And since there isn’t much special configuration needed, X-Matters covers all of those bases. **What do you dislike about xMatters?** The Learning Curve of configuring anything beyond a standard rotation is very steep. For example, if your schedules are a little off the norm (various hours of coverage, split shifts, etc.), you’ll spend a lot of time in the configuration area trying to figure out why it isn’t doing what you wanted. Also the User Interface (UI) of X-Matters appears to be continually improving. However it still seems less than polished compared to what you’re spending money for. Some individuals cannot be reached by other means and that should not cost more money. **What problems is xMatters solving and how is that benefiting you?** Now when an incident occurs in Production the correct on-call individual receives notifications via all possible methods (email, sms, etc.) immediately and if they do not respond to the notification within a certain timeframe then X-Matters will automatically escalate the notification to their secondary/backup on-call. X-Matters also consolidates alerts coming into it from multiple Monitoring Tools thereby preventing everyone from looking through multiple Slack Channels and several Inboxes. This gives us a legitimate shot at meeting our Uptime SLA’s. ### 2. No-Code Flow Designer and Reliable Multi-Channel Escalations **Rating:** 5.0/5.0 stars **Reviewed by:** Zuhaib I. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about xMatters?** I really like the flow designer as i am able to visually design my alerts as they fire off from point a to point b. The best part is i don’t have to write any code as this allows me to create escalation logic for teams. It’s pretty noisy in here today, but i’m working hard to finish this. The multi-channel notification side works exactly how it should work as if someone doesn’t acknowledge an alert via page, they will receive a voice call and then SMS etc. Until someone responds. This is very helpful as i am able to create escalation logic for teams that are on rotation without having to watch over the alerts in real time. **What do you dislike about xMatters?** While reporting is available within xMatters, i believe the amount of detail required to get the data we want is subpar given the pricing model. And although the mobile app works, it feels like a downscaled after-thought compared to the web interface and when you’re the only person on-call it makes a difference. Also creating communication plans with multiple groups & conditions gets complicated fast & unfortunately there is little guidance from the product to help you through the process. **What problems is xMatters solving and how is that benefiting you?** Before using xMatters critical alerts were going directly into shared Slack channels & email inboxes and whoever checked first would respond which wasn’t a great system when something failed at 3 am. Also, integrating with service now & splunk was not more painful than expected and being able to put all of our tools into one place has made the on-call person’s job much easier at 2 am when they need to find out what broke. ### 3. Instant Alerts and Seamless Integrations That Save Time **Rating:** 5.0/5.0 stars **Reviewed by:** Charles P. | Founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about xMatters?** xMatters' main function is sending alerts and it does send them and that may seem easy enough. I get paged immediately as soon as I need to take care of something. I can address it right from my phone when I am away from my workstation like while waiting on a bus. The connections to all of our other tool sets (Slack, Monitoring Platforms, Ticketing Systems) means that I am not having to bounce around between 5 different applications during an incident. Once we set-up routing rules within xMatters they really do save us a significant amount of time. **What do you dislike about xMatters?** Getting everything set-up for how we use it is ridiculously time consuming. While the Workflow Builder has tremendous capability, it is not intuitive, so the first few times through will likely result in clicking through a number of incorrect screens until you find what you need. There are some of the notification settings that appear to be somewhat hidden. As well, I also consider their Pricing Structure to be a minor complaint however difficult to explain, the cost jump between tiers for what seems like included functionality is not justified. **What problems is xMatters solving and how is that benefiting you?** In our case, prior to using xMatters, we had issues with missed alerts and extended incident response time due to lack of centralization of alerts. Someone would receive an alert via email and then simply ignore it and leave a Priority 1 issue unattended for an extended period. xMatters solved our 'who handles this' problem by automatically directing alerts based upon rule-based and scheduled parameters. Our incident response time significantly decreased. We did less back-and-forth trying to determine who was currently on call. Additionally, the auditing/compliance aspect of tracking who received notification and when was much greater than anticipated. ### 4. xMatters Nails Smart Alert Routing and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Hamad K. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2026 **What do you like best about xMatters?** The alert routing is actually important and xMatters gets this part correct instead of sending 100 notifications to your whole team it figures out who needs to know and sends them a notification which sounds simple but most tools get this wrong. The integrations are broad enough that we were able to plug in xMatters into most of our existing stack without much lift and also when an incident fires up the right person gets pagged they acknowledge it and done. **What do you dislike about xMatters?** xMatters pricing scales fast if your a smaller team it starts feeling hard to justify compared to cheaper alternatives that will do 70 percent of the same thing. Also sometimes i’m not always clear on my consumption model like what exactly am i being charged for at this exact moment its hard to tell and also first time setting up complex on call schedules takes longer than it should. **What problems is xMatters solving and how is that benefiting you?** The main problem is getting the right alert to the right person as fast as possible without waking up the entire org at 2am. Before xMatters we had people missing pages or getting flooding by noise and ignoring everything. xMatters cuts through all of this and keeps a record of who was pagged and when which matters a lot for incident reviews. ### 5. Smart Routing Cuts On-Call Noise Significantly **Rating:** 4.5/5.0 stars **Reviewed by:** Lesenak A. | Human Resource Admin 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about xMatters?** I use xMatters to manage incident notifications and on-call rotations. The group within group structure solved a problem we had been working around for two years. Our triage team now handles simple incidents and routine requests during business hours, so our level three engineers aren't interrupted by noise through the day. Those senior engineers only get pulled in when something genuinely needs their expertise or when something escalates after hours. That separation changed how our senior technical staff feel about being on call, because the paging they receive is now proportionate to their skills rather than a constant stream of low priority interruptions. The form features are something that doesn't get mentioned enough, and the impact it has had on our team is hard to overstate. Filling in blank certification forms without writing any code means our operations coordinator can create a scenario once, save it with the right fields and drop-down selections already populated, and we use it for recurring situations without going back to engineering every time a new notification type is needed. One example is our scheduled maintenance notification workflow. We have a form specifically for maintenance time windows that prompts the coordinator to fill in the client's name, affected service, start time, and expected duration, and it submits automatically. Individual technician configuration of their own notification preferences and device settings is generally self-serve, which removes a lot of administrative burden from whoever manages the platform. **What do you dislike about xMatters?** {"I think \"Character limits, inside edit note notification\" need to improve.","It has caused a real problem during complex incident.","Engineers do not have the full picture before they start working and have to go into another system to get the rest of the details.","During fast moving incident, those extra step has a cost. It is a frustrating limitation for something as fundamental as how much information you can pass in an alert.","I need xMatters to add Jira error message so the responder notification displays the Jira error details and engineers don’t need to open Jira separately.","The group scheduling and escalation policy setup has more of learning curve and require someone who understand how the rotation and escalation logic connect before they can configure it correctly."} **What problems is xMatters solving and how is that benefiting you?** I use xMatters to manage incident notifications and on-call rotation. The group within group structure solved a problem we'd worked around for two years. Our triage team handles simple incidents during business hours, so level three engineers aren't interrupted by low priority noise. Paging is now proportionate to their skills. ### 6. AI-Powered Incident Intelligence That Slashes MTTR **Rating:** 4.5/5.0 stars **Reviewed by:** Eishah I. | Business Analyst Tier ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about xMatters?** What I really like about xMatters is the AI-powered incident intelligence that surfaces context at the start of an incident. That's the feature that has had the most impact on our resolution times. When an alert triggers, the platform doesn't just tell us something is wrong, it pulls in related signals from across our tool chains and services and tells us what it thinks is the underlying cause based on patterns it has seen before. Our engineers start working with context rather than starting from scratch, and that difference shows up clearly in our meantime to resolve numbers over the past six months. I think we've saved more than three hours a day to find the root cause of the issue that triggered the alert. Responders can choose how they receive that context, some get it on the UI interface and some get it from SMS or push notifications. It has really changed how our team performs, because the information is much faster and the AI analyzes the incident beforehand and tries to find the root cause before we even move, so it's really helpful to find the root cause and make the fixing as quick as possible. I also like that it logs every notification, every enrichment, and every escalation automatically so the audit trail is already there when someone asks for it. Audit preparation that used to take days now takes hours, and the quality of the evidence is better. Basic on-call scheduling and connecting the first integration is manageable, and most engineers get there without much hand holding. **What do you dislike about xMatters?** {"Some of thing that I think they can improve is with compliance reporting in xMatters. That remains the weakest area of the platform. Getting SAA, burst data into a format usable for weekly Internet reporting requires exporting, applying additional filter in a separate tools and assembling everything before it is presentable.","The flow designer for building automated multistep workflow has a real learning curve. A number of configuration option means the first few workflow takes longer to get right than I expected. When building a production grid incident response setup I had to plan for two to through testing before go live."} **What problems is xMatters solving and how is that benefiting you?** xMatters solved our audit preparation that used to take days every quarter, now it takes hours since it logs every notification and escalation automatically. The AI surfaces context at the start of an incident, so engineers start with context rather than scratch, saving more than three hours a day finding root cause and improving our MTTR. ### 7. Streamlined Responses, But Reporting Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael D. | Operations Coordinator, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about xMatters?** I really like how xMatters makes responding to operational hiccups faster by ensuring the right people are alerted in good time, cutting down on wasted minutes and avoidable mistakes. The automatic escalations are a major win, allowing my team to react quickly without needing to manually decide who steps in next. This automation brings a lot of order to what could easily be chaotic situations. I appreciate how xMatters integrates with my existing scheduling and tracking tools, so alerts fire off as soon as something's amiss, saving me from having to notice issues myself. The ability to tweak notifications based on which drivers are available has made my job significantly easier, and I can't imagine coordinating operations efficiently without it now. **What do you dislike about xMatters?** My main gripe is that the initial setup is fairly involved. Reworking alert rules or integrations isn't always intuitive, and pulling detailed reports can be a puzzle, which has occasionally held things up when I needed to make a quick change mid-operation. The reporting limitations are the bigger drawback, since it's harder than it should be to spot recurring problems or patterns, which makes it tougher for my team to learn from past situations and head them off next time. **What problems is xMatters solving and how is that benefiting you?** xMatters makes responding to operational hiccups faster by alerting the right people promptly. It automates escalations, preventing crossed wires and ensuring quick, confident responses. It helps my team coordinate daily issues smoothly, reducing stress and improving efficiency. ### 8. Solid On-Call Scheduling and Powerful Integrations That Just Work **Rating:** 4.5/5.0 stars **Reviewed by:** Venukumar N. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about xMatters?** I like the solid on-call scheduling. I have my on-call rotation setup and then I connect Slack, SMS or Call to the system. It does all of the work. Right now I am laying on the couch and I don’t even need to get off the couch to see who is currently on-call. The biggest strength of xMatters is integration. They support JIRA, Datadog, Zendesk, etc. They seem to connect to all of the other systems you use. Escalation logic is important. If someone doesn’t acknowledge being called, xMatters will escalate the call to their manager. **What do you dislike about xMatters?** The worst part about xMatters’ User Interface (UI) is that it’s bad. There are several small cosmetic issues with the on-call calendar as well. Users are difficult to quickly identify by looking at them. These were complaints when xMatters was first implemented and nothing has changed since then. Licensing cost is also an issue. **What problems is xMatters solving and how is that benefiting you?** xMatters calls your phone and if you ignore it, your supervisor receives a page. This is the purpose of xMatters' escalation chain and it works. Second; xMatters allows us to centralize our alerting. All of the monitoring tools send their alerts into one location and the correct person receives a page based upon their on-call schedule without needing anyone to figure out who is currently on-rotation. ### 9. Streamlined Alert Management, Needs Better Reporting Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kaprizyla A. | Human Resources Assistant 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about xMatters?** I like xMatters for its drag and drop ticket reassignment feature during incidents, which saves a lot of time in practice. It's easy to overlook on paper, but in actual use, when an incident escalates beyond the first responder and needs to move to a specialist, the reassignment happens in seconds without anyone leaving their incident console. This process used to require someone manually updating tickets in ServiceNow and sending separate messages. Now, ownership transfer and notification happen in one action, with the new owner having the full context immediately. **What do you dislike about xMatters?** Things that not really clicked with us is building custom security and compliance reports. It's where the platform consistently falls short for us, getting SLA bridge data into a format usable for weekly reporting. This requires exporting raw data, applying additional filters outside the platform, and reassembling everything manually. That process takes close to an hour every week for something that should be built-in, given how much incident data xMatters already captures. That time adds up in a way that feels unnecessary. **What problems is xMatters solving and how is that benefiting you?** xMatters solves release-related incidents by filtering noise and sending alerts only when necessary, reducing alert volume to match actual issues and preventing deployment dread. ### 10. Streamlined Alerts with Reliable On-Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Lucien P. | IT Manager, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about xMatters?** I appreciate how xMatters resolves the confusion around accountability when our systems falter by routing alerts directly to the on-call technician and escalating to me if unacknowledged. This ensures nothing slips past us during critical times. The value of xMatters for me lies in its ability to impose order when things go sideways, especially in a legal consultancy where confidentiality is key. The certainty of knowing who is responsible and that there's no duplicated effort or crossed wires is incredibly valuable. The on-call schedules provide clarity at a glance, ensuring alerts reach the right person immediately, which saves time and effort. Integrating xMatters with Jira Service Management and Datadog also enhances its functionality, tying alerts back to logged incidents and automating notifications. The initial setup was quite simple and without major issues, which I also appreciated. **What do you dislike about xMatters?** If I were to put my finger on a drawback, it would be managing team rotations. Our staffing shifts more than I would like, and keeping those changes current within the system requires a watchful eye. The escalation features are comprehensive, which is a double-edged sword, since even a minor adjustment can call for several steps. **What problems is xMatters solving and how is that benefiting you?** xMatters eliminates shared-inbox confusion by routing alerts directly to the on-call technician with automatic escalations, ensuring accountability and swift response during outages, critical for client deadlines. It simplifies on-call management and provides certainty in IT operations, reducing duplicated efforts and communication mishaps. ### 11. Streamlined Incident Management, Cloud Transition Wins **Rating:** 4.5/5.0 stars **Reviewed by:** Hudyakova I. | HR Support Level 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about xMatters?** I really like the incident console features of xMatters, which have made a big difference in how our team handles live incidents. It automatically surfaces relevant history, identifies who owns the affected service, and allows us to draft updates directly from the incident console. This automation is a huge time saver as we no longer need to manually gather contacts and suggested resolvers during an incident response. It's particularly valuable during events with multiple simultaneous alerts, where the quick access to necessary contacts and information shortens the response time drastically. Additionally, the platform's reliability since transitioning to the cloud has noticeably improved, eliminating the maintenance burden of managing updates and infrastructure ourselves. **What do you dislike about xMatters?** Our ticketing system required the technical team to write the integration between IT and Smedes because the out-of-the-box connector did not support it. This dependency means anytime we needed a correction or an update to how the integration works, we had to go back to them, which was a reliance on vendor involvement for specific integration. This stands out as an inconsistency for a platform that promotes its low-code approach in most areas. **What problems is xMatters solving and how is that benefiting you?** xMatters automates alert routing, reducing interruptions and ensuring team members get timely notifications. Moving to the cloud eased our maintenance burdens and improved reliability. The incident console saves time during incidents by instantly identifying contacts and responders, enhancing our response efficiency. ### 12. Streamlines Incident Management with Clear Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Lucien P. | Customer Service Representative, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about xMatters?** I find xMatters incredibly helpful in tightening coordination when unexpected infrastructure issues arise. The platform makes it clear which engineer an issue has been assigned to, eliminating the confusion and duplicated effort that used to slow us down. I appreciate the organized communication during service disruptions, as it spares everyone confusion at already tense moments, enabling me to see the acknowledgment status and escalation paths clearly. This visibility means I always know whether an issue is being actively worked on, allowing me to keep customers informed confidently. The initial setup of xMatters was quite easy, and using it alongside tools like Microsoft Teams and Zendesk integrates well with our workflow. **What do you dislike about xMatters?** The one area that tests my patience is managing on-call schedules when our operations team rotates. Because our engineers sometimes shift duties depending on the project at hand, those schedules need careful checking within the platform to be sure the right people are the ones being alerted. If that isn't kept up to date, there's room for an alert to land with the wrong person, so it takes a watchful eye. It would help if the platform automatically adjusted on-call assignments when engineers switch projects and gave me a clear visual overview of who's covering what, so I could confirm the right person gets alerted without manually checking after every rotation. **What problems is xMatters solving and how is that benefiting you?** xMatters tightens coordination during infrastructure issues by clarifying who's handling what, cutting cross-team confusion and duplicated effort, and keeping me informed to update customers confidently. ### 13. Reliable automated notification system **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed K. | DevOps Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about xMatters?** We're very impressed with xMatters and how it allows us to manage all of our global infrastructure's complex incident response processes. The automatic escalation paths guarantee that key alerts on all systems are immediately conveyed to the appropriate persons and with no human intervention. The intuitive drag and drop interface for creating flowcharts of communications is greatly appreciated by our engineering staff. **What do you dislike about xMatters?** Set up is extremely confusing, with a long process of complex steps. It is an utterly exasperating process to create a customised report that is frustrating and pushes users to export raw data out into a separate spreadsheet application. **What problems is xMatters solving and how is that benefiting you?** xMatters is a way to streamline our critical incident communications and completely remove the confusion about who's on call during a major system outage. Our monitoring tools automatically process alerts and start predefined response protocols immediately. This smart automation eliminates a lot of time rounds here in our technical department, as we were constantly having to call car phonelists and re-enter tracking tickets. ### 14. Seamless Alert Management with Robust Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmin C. | DevOps Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about xMatters?** I consider the biggest benefit of xMatters to be the fact that I no longer waste time trying to figure out who should handle an alert. It centralizes all the alerts from our monitoring tools and routes each one to whoever is on duty. The on-call scheduling is rock solid, which won me over. I set up my rotation once, wired it to Slack, SMS, and voice calls, and the system takes it from there. The real strength is the integration. It hooks into Jira, Datadog, Zendesk, and pretty much every system in our stack, so alerts flow where they need to go without manual wiring. The escalation logic seals the deal: if someone doesn't acknowledge a page, xMatters bumps it up to their manager automatically. It means alerts from across my stack land in xMatters automatically, keeping my incident response fast and saving me from babysitting each tool separately. Plus, the initial setup went pretty easily. **What do you dislike about xMatters?** The interface is the weak spot. The on-call calendar has a handful of cosmetic quirks, and telling users apart at a glance is harder than it should be. These were sore points when we first rolled it out, and they haven't moved much since. Licensing cost is another thing that gives me pause. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to centralize alerts from all my monitoring tools, automatically page the right on-call engineer, and escalate unaddressed alerts. It saves me time by handling incident response automatically, preventing issues from slipping through while I'm busy. ### 15. Perfect Workflows To Streamlined Alerts, Needs Enhanced Scheduling UI **Rating:** 4.5/5.0 stars **Reviewed by:** Imadah A. | Information Technology Assistant 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about xMatters?** The best is the code-free workflow builder, which is easily my favorite feature. It allows me to design automated response chains, like automatically opening a Jira ticket, spinning up a dedicated Slack war room, and paging the primary responder, all without having to write or maintain custom script wrappers for every new tool we adopt. This automation and workflow make it easy because it removes the manual, high-pressure tasks that usually occur during an outage. I have more free time to focus on critical tasks instead of manually updating the status. Additionally, everything is linked, with context prepopulated in the notification, and the incident response happens almost entirely in the background, significantly lowering our mean time to resolve and keeping our engineering team focused on building rather than firefighting. Connecting xMatters to our existing DevOps stack was remarkably fast. They have an extensive library of out-of-the-box integrations for tools like Jira, Slack, and our cloud monitoring platform, so we didn't have to build custom hooks from scratch. We could authenticate our API keys, import our on-call schedule, and have our first automatic alert loop running in just a few hours. **What do you dislike about xMatters?** Areas that need improvement is the on-call scheduling interface for complex multilayer rotation. Because that can be quite confusing to use. While it is powerful navigating the UI to set up overlapping groups within groups or handling temporary holiday coverage. For global team across different time zones often involve too many clicks and hidden menus. It feels like it was designed for a static hierarchy, and it could definitely benefit from a more intuitive drag and drop calendar view to manage dynamic shift changes. **What problems is xMatters solving and how is that benefiting you?** xMatters addresses alert fatigue and ineffective incident response by aggregating alerts, suppressing noise, and ensuring only actionable information reaches the right on-call responder based on rotation. ### 16. xMatters Worked Well To Streamlined Crisis Communication and Efficient Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Grisha A. | Office Support ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about xMatters?** Things that work well with xMatters is the automated internal status page paired with a situation-specific responded template. It's phenomenally executed, allowing us to construct a preapproved messaging framework for different business crisis tiers. This helps us maintain a centralized system health dashboard for our entire workforce. It makes my work easier by eliminating the burden of ad hoc status reporting during high-pressure situations. Instead of manually drafting updates every thirty minutes, the software lets us group corporate services logically and publish them instantly with a color-coded health indicator to our secure internal portal. **What do you dislike about xMatters?** I don't really like the sub notification management and trigger view filters. They can feel overly complex when managing nontechnical stuff. Setting up granular routine rules for specific regional directors without accidentally grouping them into global IT background noise requires digging into heavy, complex web logic. I think they really need to add a cleaner, more visual administrative grid for business subscription management to make it easier to audit who received the alert without needing technical system engineers to configure it. **What problems is xMatters solving and how is that benefiting you?** xMatters resolves our corporate communication chaos and executive distraction during critical incidents, allowing responders to focus without managing internal PR crises. It streamlines crisis communication and internal stakeholder tracking, effectively managing alerts across different business units, which eases our corporate communication burden. ### 17. xMatters Ensure Seamless Communication During Incidents, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Agnes A. | Customer Support Assistant 3, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about xMatters?** The best tools is with the conference bridge integration in xMatters, which our incident commander relies on to bring together the right people quickly during major incidents. When an incident is declared, it automatically dials out to the on-call engineers and drops them into a live bridge, eliminating the need to call each person individually. The first few minutes of an incident used to be confusing about who was on the call, but now, with the bridge already populated, people are talking while the coordinator is still getting up to speed. The Slack channel integration is also really important, as it automatically updates the incident communication, ensuring everyone is informed instantly. **What do you dislike about xMatters?** I think they need to make some improvement with user interface because it has been slow to come. The platform works really reliably, but navigating certain aspects still feels like it was designed for a different era. Configuring notification rules for individual users is especially buried in a way that causes confusion for new team members. Every time we onboard someone new onto the on-call rotation, we end up walking them through the same settings manually. It isn't intuitive enough to figure out independently. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to manage on-call rotation and critical alerts, ensuring effective communication during major incidents. It automates incident notifications, integrating a conference bridge for quick team assembly and keeping everyone updated through Slack channels. ### 18. Efficient Incident Management, Needs Better Schedule Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Léo B. | DevOps Engineer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about xMatters?** I really appreciate how xMatters tightens coordination when infrastructure issues crop up unexpectedly. It decides which engineer picks up the incident, cutting out duplicated effort. The visibility that xMatters provides, showing who has acknowledged an issue and where it sits in the escalation chain, is invaluable during a live incident. The acknowledgement and escalation paths are clear, keeping our team aligned and focused. It's been quite easy to set up, and I mainly integrate it with Datadog for alerts and Jira for incident tracking. **What do you dislike about xMatters?** My main gripe is the upkeep of on-call schedules whenever our rota shifts. We often have engineers covering across projects, so I have to double-check the schedule configuration to confirm the right people get paged. Get it wrong and an alert lands on someone who is off rotation, so I always verify the setup before changes go live. **What problems is xMatters solving and how is that benefiting you?** xMatters tightens coordination during infrastructure issues by routing alerts to the right engineer, reducing duplicated effort. It provides visibility on incident ownership and stage, ensuring everyone is aligned. ### 19. Streamlined Incident Management with xMatters, Easy To Setup With Various Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Kohut L. | Human Resources Support Tier 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about xMatters?** What I love using is the Flow Designer in xMatters. It's easily the best part of the platform. The drag-and-drop workflow builder connects our different tools into automated chains without needing to write any code. For example, we set it up so that when a critical crash happens, xMatters automatically opens Jira tickets, creates a dedicated Slack room, and patches through to the primary responder. This makes my work so much easier because it handles all the chaotic coordination during an outage. It really saves everyone time, and only the specific person needed for the problem has to attend to it. **What do you dislike about xMatters?** Managing complex on-call scheduling overrides can get pretty frustrating. If a responder goes on vacation and you need to set up temporary holiday coverage, the configuration scheme feels clunky and buried. It's too easy to accidentally leave gaps in coverage if you don't carefully double-check the calendar view. They really need to make the schedule overriding tools more intuitive. **What problems is xMatters solving and how is that benefiting you?** xMatters ended alert fatigue by routing incidents directly to the right on-call person, preventing team-wide notifications. It simplifies my work by automating incident responses and managing chaotic coordination during outages. ### 20. We cut false positive alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Santiago D. | Incident Response Automation Engineer, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about xMatters?** The intelligent escalation paths are great, when our monitoring tools trigger an outage, xMatters does not hit the entire team, it follows our on-call rotation, attempts to reach the primary engineer first and then the backup if they are not reached. The integration with Slack and PagerDuty is two-way, so we can triage incidents without having to switch between applications, and when we're out on a call, we can still receive persistent alerts and notifications on the mobile app, even if it's on silent mode. **What do you dislike about xMatters?** It's not the most user-friendly setup in the beginning – getting a complex workflow and integrating with our legacy systems was quite a bit of work for their professional services team. **What problems is xMatters solving and how is that benefiting you?** Without xMatters, our incident response used to be a mess with alerts being received via email, Slack, and phone calls with no ownership and key issues lost in the noise. Now all alerts are forwarded to the appropriate person with clear context, and if they don't respond, it will automatically escalate. ### 21. Streamlined Incident Response, Minor Scheduling Friction **Rating:** 4.5/5.0 stars **Reviewed by:** Gina S. | IoT Strategy and Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about xMatters?** I appreciate most about xMatters the structure it brings to our incident response. The automatic routing helps immensely with ownership during incidents, resolving what used to be a recurring pain point. Before xMatters, alerts created confusion with some team members assuming others were handling them. Now, there's clarity on who is on-call and what happens if they miss a page. This has lightened the mental load that used to rest on me. I find that xMatters makes excellent use of the on-call schedule to ensure the right person responds, and the escalation path kicks in as needed, which really streamlines our process. An incident like a sensor outage at 3am on a Sunday previously would have been chaotic, but last quarter it went from page to triage in just four minutes. The initial setup was pretty smooth, and we didn't face any major issues. **What do you dislike about xMatters?** The biggest friction point for me is managing rotations, since our schedules shift often with vacations, swaps, and coverage for new joiners, and keeping the system in sync takes work. The escalation path editor is powerful, but even a small change can mean clicking through several screens. A quicker way to handle routine swaps would save real time. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the ownership issues during incidents, reducing confusion and mental load by automatically routing alerts. It ensures the right person responds promptly, enhancing our incident response structure. ### 22. xMatters Is A Reliable On-Call Scheduling but Needs Better Search Features **Rating:** 4.5/5.0 stars **Reviewed by:** Aslam H. | IT Support Tier ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about xMatters?** What makes they helpful and reliable is the two-way notifications with xMatters. I didn't realize how valuable they were until we faced a live incident. It's great that when an alert fires, it doesn't just send a message and hope for the best. The responder can acknowledge, escalate, or decline directly from their phone, and the platform handles the response automatically. If no one acknowledges within a set time, it moves to the next person in the rotation. This is really helpful because not everyone gets paged, so someone not involved with the incident won't be disturbed, giving everyone more free time. **What do you dislike about xMatters?** The search inside the platform is not very good. I'm trying to find a past incident or a specific workflow and it takes longer than it should, and the results are not always what you were looking for. For a platform that logs everything, it feels like finding things should be easier. **What problems is xMatters solving and how is that benefiting you?** xMatters handles our on-call scheduling and ensures the right responder is notified through the right channel. It coordinates team communication during live incidents, improving response times by notifying the right experts, reducing unnecessary notifications. ### 23. Efficient Incident Response, Setup Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul L. | Senior JavaScript Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about xMatters?** I appreciate how xMatters eliminates the 'who owns this?' confusion by routing alerts directly to the appropriate on-call engineer, maintaining a clean record of acknowledgments for post-incident reviews. The speed of receiving alerts is remarkable, as illustrated when a memory leak alert reached the on-call engineer's phone in under a minute, allowing us to deploy a patch quickly and efficiently. I really like the integration of xMatters with Datadog and ServiceNow, which routes alerts to the right person automatically, ensuring no manual handoff is needed. The ability to wire it into tools like Datadog and have it ping the correct engineer automatically when issues arise is a game-changer. The escalation flexibility is also brilliant, enabling tweaks to rotation schedules on the fly as needed. Overall, xMatters fits seamlessly into our daily toolkit alongside my IDE. **What do you dislike about xMatters?** The initial setup is a bit of a beast. Reworking alert rules or integration logic isn't intuitive, and pulling detailed reports often means clicking through more screens than I'd like. When we needed to quickly adjust escalation policies after a service migration, it took longer than it should have. The reporting side is where I feel the pinch most, spotting recurring patterns or post-incident trends takes more digging than it ought to. **What problems is xMatters solving and how is that benefiting you?** xMatters eliminates guesswork in alert routing and ensures speedy incident responses. It integrates well with Datadog and ServiceNow, automating incident management. Escalation flexibility and clear post-incident records are vital for our team, making it a daily toolkit essential. ### 24. Efficient Alerts, Needs UI and Analytics Boost **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about xMatters?** I really appreciate the flexibility and integration capabilities of xMatters. It connects with our existing systems and allows for customized notifications, which makes our response more efficient. Also, the initial setup was easy, and the process was smooth while working closely with the support team. **What do you dislike about xMatters?** I would like to see improvement in the user interface to make it more intuitive and easier to navigate. Additionally, enhancing the reporting and analytic features would help us better analyze incidents and improve our response strategies. More customization options for workflows would also be beneficial to tailor the platform more to our specific needs. **What problems is xMatters solving and how is that benefiting you?** I use xMatters for response and communication management. It automatically alerts the right team during critical events, improving coordination and managing enterprise risk. It reduces response time in emergencies, keeps stakeholders informed, and enhances cross-department coordination. ### 25. Streamlines Incident Management with Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Hermann S. | Web development manager, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about xMatters?** I love the visibility into who's actually handling what, which is a breakthrough for my team. We've integrated xMatters with our incident tools, so when something goes wrong, I know immediately who is already on it, avoiding any chaos or frantic messages. The on-call rotations and escalation logic have definitely saved our weekends more times than I can count. It automatically reroutes unacknowledged alerts, which ensures nothing slips through, simplifying the 'whose turn is it' debate. This system allows us to continue focusing on our work without constant interruptions, and the initial setup was pretty easy. **What do you dislike about xMatters?** Building out the notification workflows used to be hard and time consuming. Getting escalation paths, rotation schedules, and group hierarchies dialed in took a solid two sprints of trial and error, and one misconfigured flow meant our junior dev got paged at 3 AM for a non-critical CSS issue. The platform is powerful, but newer hires on my team find the depth a bit daunting at first. Long-term, it pays off. Short-term, expect some growing pains. **What problems is xMatters solving and how is that benefiting you?** xMatters ensures the right person handles issues immediately, removing downtime from shared inboxes. It provides clarity on tasks and has on-call rotations that save us from chaos, making production and alert management smooth and stress-free. ### 26. Streamlined Incident Response with Automated Escalations **Rating:** 4.5/5.0 stars **Reviewed by:** Krishna Priya B. | Security Analyst, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about xMatters?** I love how xMatters has centralized our entire incident response process, preventing alerts and follow-ups from falling through the cracks. The automated escalation chains have greatly improved our security operations, halving our mean time to acknowledge incidents. Alerts automatically roll over to backup engineers if no response comes within five minutes, which means I'm not playing detective tracking down the on-call engineer. The two-way SMS and voice call integrations have been lifesavers, especially in low-connectivity zones. I can actually sleep at night, knowing that if the primary on-call misses an alert, it gets bumped to the backup within minutes without anyone babysitting the process. Also, the initial setup of xMatters was quick, which is always a plus. **What do you dislike about xMatters?** The mobile app's load time when pulling up incident details is an issue. At night during a critical alert, every second feels like an eternity. Thankfully it doesn't happen often, but when it does, it's enough to make you grit your teeth. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to centralize our incident response process, preventing alerts from slipping through cracks. It clarifies on-call ownership and automates follow-ups, significantly reducing response times. The automated escalation chains and two-way communication tools are crucial, especially for low-connectivity zones. ### 27. xMatters: Essential Tool for Seamless IT Infrastructure Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Ishak Y. | Local Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about xMatters?** I am a fan of xMatters' low-code flow designer tools incredibly valuable for our operations. These tools make it easy to integrate our monitoring tools with our communications stack without needing complicated scripts. The visual canvas in the platform simplifies tasks like creating a dedicated team triage room, which automatically populates with live server logs the moment an incident appears. Additionally, setting up and synchronizing our services through xMatters has been incredibly smooth. The native data sync feature seamlessly connects our IT service to our communications platform, mirroring our team structure automatically and saving us from manual entry. **What do you dislike about xMatters?** I don't really a fan of the on call schedule rotation build there. It has a steep learning curve at first, trying to configure a nonstandard scheduling override like, team members swapping or half shift with coworker across a different time zone. During, holiday weekends. It is surprisingly confusing to map out visually, and can result in accidental coverage gap if you missclick they need to simplify the temporary shift swap workflow for workflow. **What problems is xMatters solving and how is that benefiting you?** xMatters prevents service downtime by escalating alerts if the primary responder misses them, ensuring quick notification to backup teams. It serves as our main alert escalation channel, sending alerts until claimed. ### 28. No more missed critical alerts since we replaced our old paging system **Rating:** 4.0/5.0 stars **Reviewed by:** Camille D. | Automated response security analyst, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about xMatters?** The automated escalation chains have revolutionized it - when an incident hits you don't have to go chasing down the on call teams. Our mean time to acknowledge has been cut in half with alerts automatically being forwarded to the backup engineers when the primary doesn't respond within 5 minutes. The two way SMS and voice call integrations also mean our field techs get critical updates even in low connectivity areas, like during a recent outage at a remote data center. **What do you dislike about xMatters?** It does take a little while to load up the information about the incident in the mobile app, which is frustrating at times when it matters most, especially at 3 AM when time is of the essence during an emergency, although it's not a frequent occurrence. **What problems is xMatters solving and how is that benefiting you?** We used to have a disjointed way of doing incident response before xMatters where alerts were lost in Slack, on call schedules were in spreadsheets and important incidents were missed for a few hours. Now, all it's integrated to a single system, with clear ownership, and automated follow up. ### 29. Powerful Routing Logic and Smooth Monitoring Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Samra K. | System Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about xMatters?** Mainly, the routing logic makes this better than anything else we’ve used. The right person will get called at the right time, and you can create these types of flows without having to walk anyone through each step of the process. Our integration with our monitoring stack was less painful than I thought it would be. xMattters simply pulls in events and sends them off to where they need to go. Since we switched to relying on automated systems to determine which people to call instead of relying on people to decide this for themselves, our MTTR (Mean Time To Resolve) has gone down dramatically. We find managing on-call schedules simple enough as well, although our last system made this a major headache. **What do you dislike about xMatters?** Once you start creating complex work-flows, the flow designer can quickly become confusing and difficult to follow, it isn’t always clear where things are happening in relation to other things. The documentation is hit and miss; while setting up we had a couple of steps that seemed to have been written for a previous version of the software, so I ended up opening a ticket that I probably didn’t need to. As I’m sitting here on the couch after a long day, I am still thinking about the notification logs view, they seem to be much more difficult to navigate then they should be. We also found the pricing scale to be a little disheartening when we were looking to add additional personnel to the team. **What problems is xMatters solving and how is that benefiting you?** xMatters solves one problem, getting the right alert to the right person before it dies in someone’s email box. We receive incidents from many different areas, and xMaters is responsible for routing them to the correct people so that nothing sits in limbo. Because of faster response times we have seen reduced incident costs and that has worked out well for us. ### 30. We finally silenced alert fatigue by filtering noise **Rating:** 4.0/5.0 stars **Reviewed by:** Manjula R. | Incident Handling Automation Expert, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about xMatters?** The dynamic escalation paths are a lifesaver - our on call engineer doesn't reply within 5 minutes, it escalates to the next person, then the manager without anyone having to lift a finger. I also find the two way SMS integration lovely,in times of outages, our team can take the time to respond or resolve alerts directly from their phones, no app needed. Another one that really impressed us was the real time status dashboard, it tells us who's been notified, who's on the case and even monitors resolution time, meaning we don't have to wonder when a critical incident happens. **What do you dislike about xMatters?** While the drag and drop editor can be a bit clunky in use at first, it might require a bit of a reference manual or demo to get right, as some of the competition is easier to use. The mobile app is also less responsive than the desktop version: sometimes, it takes an additional 10-15 seconds for it to push notifications through, a long wait during a large incident. **What problems is xMatters solving and how is that benefiting you?** Life was a mess before xMatters, alerts were lost in Slack, engineers missed pages because they were in meetings, and we would waste 20 minutes trying to find out who should be on call. Now, the right people are immediately alerted, ownership is transparent, and automatic follow-ups occur when they do not respond. ### 31. xMatters: Streamlined Incident Management, Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Arikas Z. | Support System Tier ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about xMatters?** Several things that xMatters has helped me to speed up resolution using the one-click run book automation triggers. It makes my work easy by cutting most of my time from manual operations. From inside the initial push notification, an on-call engineer can immediately execute automated remediation scripts like restarting a frozen server or clearing database issues. Setting up our rational on-call schedule calendar is direct, and the drag-and-drop shift metrics allow us to easily build out complex weekend rotations, geographic handoffs, and multi-tier escalation paths for our global team in half a day. **What do you dislike about xMatters?** It has an administrative drawback. The visual workflow with the Canvas can be incredibly intimidating to navigate. Designing a complex multi-condition notification routing involved a steep learning curve as the interface feels overly cluttered with nested logic blocks that I had to troubleshoot when an alert flow breaks. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to eliminate alert floods by filtering notifications to the right team. It speeds up issue resolution with one-click automation, making my work easier and reducing manual tasks. ### 32. xMatters Helps To Streamlined Incident Management with Minor UI Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Kazam I. | Human Resource Assistant ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about xMatters?** I am really impressive and happy with the no-code flow designer in xMatters; it's incredible and simplifies my work significantly. I can drag and drop a logic path, for instance, to clear logs automatically when the database reaches 90% capacity. This prevents unnecessary wake-up calls for minor issues at three in the morning for our IT responders. It's an efficient feature that saves a lot of hassle. Additionally, the initial setup was a breeze due to the integration directory. We plugged in our existing Jira and Splunk instances in half a day and achieved a fully automated incident response loop in less than a week. **What do you dislike about xMatters?** The configuration discoverability is lacking. The interface feels a bit dated and nested. It often takes four or five clicks just to find specific script or transformation logic hidden within a complex workflow map, which is frustrating during high-pressure system audits. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to filter monitoring noise, enriching incidents with diagnostic data before response. It saves us from wasting time figuring out who's on call and automates escalation, creating Slack channels and conference bridges, simplifying my work with its no-code flow designer, preventing unnecessary wake-up calls. ### 33. Efficient Setup and Actionable Insights, Needs Enhanced Anomaly Detection **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about xMatters?** I appreciate xMatters' ability to turn data into actionable intelligence, which is really valuable in financial services. What's standout for me is the seamless transition from human input to automated responses. Also, the initial setup process was smooth, offering a plug and play experience. It works well in a high-client, regular financial service environment and integrates easily with existing projects. **What do you dislike about xMatters?** If we're to notify specific areas where xMatters or any part of for it. This is paid called b feature enhanced to better service program manager in financial services. I will point to these three area for improvement. Predict anomaly detection integration and has several regulatory reporting installation, onify Crocs platform model. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to maintain and synchronize, auditing every alert notification in a complex regulatory environment, mitigating communication challenges during outages. ### 34. Reliability Booster with Seamless Escalation Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jose M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about xMatters?** I like the automatic escalation in xMatters, which ensures reliability work without any manual intervention. When the credit card system goes down at 3 AM, I don't need to call anyone because it automatically pages the right person. If they don't respond within two to three minutes, it escalates to the next engineer. **What do you dislike about xMatters?** I want xMatters to improve in a few areas. The mobile app performance isn't great, and the search functionality could be better. Also, the reporting seems subpar. Implementation was also a bit difficult, though once it's set up, it runs smoothly. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to enhance reliability operations by ensuring the right person is notified quickly and automating escalation if needed. It helps reduce errors and slow escalations, providing peace of mind by automatically paging the right engineer and escalating if there's no response. ### 35. Flexible Tool with Strong Communication Enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Chanda A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about xMatters?** I really like xMatters for its flexibility and customization. I can adapt the workflow to the specific needs of my team and the different types of incidents we handle. This makes the tool fit perfectly into our organization. I also appreciate the integration with tools and reporting analytics, which enhances my workflow and provides several benefits in my day-to-day activities as an incident manager. It's great for streamlining communication, automatic ticket creation, centralized information, and enhanced collaboration. I also find the mobile accessibility very useful. **What do you dislike about xMatters?** If I had to point to one area for improvement, it would be the integration with other systems we use. Although xMatters integrates with several tools, sometimes the integration feels like it’s in three areas, and the connection could be made easier to optimize the flow of information. **What problems is xMatters solving and how is that benefiting you?** xMatters helps reduce incident response time with effective communication, escalates alerts, provides relevant info, and enables tracking and direction. It streamlines communication, automates ticket creation, and enhances collaboration, making issue management more efficient. ### 36. xMatters does what it needs to do most of the time. **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Chief Commercial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about xMatters?** Queue configuration works very good. I use SLA tracking almost daily for our SOC tickets and it has never failed me. The drag and drop reassignment of tickets during incident responses saves me probably two or three hours a week, depending on the number of tickets being worked, which is a savings that adds up. Having the ability to integrate with slack allows me to stay focused on working the incident without having to constantly switch between tabs to look at the status of the alert. **What do you dislike about xMatters?** Reporting is terrible when you want to create your own security metrics. Getting SLA breach data means you will be using additional filters, exporting the data and taking additional time and approximately an hour a week, which is frustrating, just to complete my weekly compliance reporting. The mobile interface is basically unusable while attending stand up meetings and I am squinting at the screen trying to locate what I need, while waiting for the bus. **What problems is xMatters solving and how is that benefiting you?** Our average resolution time has decreased approximately 30%. The amount of time preparing for audits was reduced from days to hours. It is not perfect, however, it is much improved over what we had prior to implementing xMatters. ### 37. xMatters Helped To Streamlined Incident Response with Synchronization Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Hamzah A. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about xMatters?** What I like is the on-call calendar synchronization in xMatters because it pulls directly from our team's schedule, so no one has to manually update their availability in two places. I also find the incident suppression feature smart because it can realize if 10 different monitors are reporting the same issue, grouping them so we only get one phone call instead of 10. Lastly, the response data is invaluable for our monthly reviews as it shows exactly how long it takes for someone to start working on a problem. **What do you dislike about xMatters?** On the downside, the mobile apps can sometimes be unreliable. Also, because the system is so critical to our uptime, anytime we want to change major integrations, we have to do a lot of testing to make sure we don't accidentally silence a real emergency. **What problems is xMatters solving and how is that benefiting you?** I use xMatters for our digital infrastructure as the main controller. It automates stakeholder updates during tech failures, keeping everyone informed while engineers fix issues. This separation lets everyone focus on their tasks during a crisis. ### 38. xMatters Works Great In Transforms Incident Management with Intelligent Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Imanda I. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about xMatters?** What I really appreciate with xMatters for how it acts as an intelligent bridge between our technical monitoring tools and our human team, effectively automating the first response step. By the time I open my laptop, the system has already gathered logs and notified the right stakeholders. I love the adaptive card alert feature by SMS because it provides high-level data summaries that allow me to understand problems without even unlocking my phone. The postmortem report is a lifesaver as it automatically compiles the timeline of an entire incident, saving me hours of manual documentation. The conference bridge feature is also a standout, as it can automatically dial the team into a secure audio bridge the moment a high-priority crisis is confirmed. These features have made managing incidents much more efficient and stress-free. **What do you dislike about xMatters?** I have some issues with xMatters. The message template can be a bit difficult if you want to change the layout of your alerts; you have to spend some time in the design edit to make sure they look right on all devices. I've also noticed that if you have too many external integrations connected at once, the notification flow can occasionally feel a bit crowded with data. Lastly, the permission system is very detailed, so you have to be careful when adding a new user to ensure that they have the right access level for their specific team. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate the first response step, turning raw data into clear alerts and notifying the right stakeholders. It centralizes incidents, resolves time zone issues, ensures no alerts are missed, and compiles postmortem reports, saving me hours of manual documentation. ### 39. Streamlines Incident Response with Real-Time Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Yashika J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about xMatters?** I use xMatters to automate and orchestrate incident response notifications across teams and systems. It solves the problem of delayed and uncoordinated incident response by automatically notifying the right person and systems in real time. I appreciate how it helps with manual alert systems by handling integrated monitoring tools or triggering automated workflows and escalations during incidents. It instantly notifies the right on-call person based on schedules, which reduces delays and confusion. The integration with ServiceNow is valuable as it can automatically create or update incident tickets and sync status, ensuring response and documentation stay aligned. The initial setup was easy. **What do you dislike about xMatters?** I think the limited native remediation depth can be improved. It can trigger actions, but deeper automation often requires external tools or custom scripting. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate incident response notifications, solving delays and uncoordination by notifying the right people in real-time. It reduces manual alerts and integrates with monitoring tools, instantly notifying on-call staff based on schedules. ### 40. Seamlessly Integrates, But Steep Learning Curve for New Users **Rating:** 3.5/5.0 stars **Reviewed by:** Faisal W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about xMatters?** I like xMatters for its seamless integration with all monitoring tools, allowing us to create custom workflows to trigger specific actions automatically. The platform provides a single source of truth during our crisis by automatically synchronizing data across tools like Jira and Slack. **What do you dislike about xMatters?** If I could change one thing, it would be to improve the initial top complexity. While the platform is powerful, the learning curve for creating a wide range of workflows can be a bit steep for new users. Also, the implementation was a mixed experience. The out-of-the-box setup works, but customizing the logic for a complex environment requires significant time and technical expertise. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to coordinate team responses during incidents, ensuring quick and efficient returns. It automates notifications and escalations, reducing manual calls and response times. I also appreciate its seamless integration with monitoring tools for creating custom workflows and synchronizing data across platforms like Jira and Slack. ### 41. Strong incident response coordination **Rating:** 4.5/5.0 stars **Reviewed by:** Paul P. | IT Operations Director, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about xMatters?** The aspect of xMatters that I like the most is its better coordination. The product provides a lot of functionality and that's helped us with accountability and responsibility. I particularly like the reduction in doubt in stressful situations and the coordination it offers. The support has been good as well. It has made our work more efficient because it has added more uniformity to responses and eliminated problems caused by people forgetting their responsibilities. **What do you dislike about xMatters?** An area I don't like about it is that things can end up being too prescriptive for some teams. There are a lot of features, but some tasks can be more cumbersome when responding to unexpected circumstances. This has affected my work a little in requiring manual intervention in some cases. **What problems is xMatters solving and how is that benefiting you?** To me, xMatters addresses a problem with clear responsibilities in multi team response. It has many features that enable better process discipline, which has decreased confusion and increased predictability. That has benefited my team because fewer problems escalate because of a lack of clarity of responsibility. ### 42. No more morning calls to the wrong person **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle L. | Operations Scheduler, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about xMatters?** I do love xMatters because of its smart on-call scheduling and well developed incident response automation. It makes sure that the right individual is always informed instantly, depending on his or her availability and expertise. As an example, in case of a critical system outage, it will automatically escalate in a set chain until there is a person dealing with the alert. **What do you dislike about xMatters?** The first issue that I dislike about this platform is the initial complexity in configuring extremely complex custom workflows and integrations. Although it is powerful, the learning curve may be steep, preventing non-technical users to create advanced scenarios. It can also be just a little less intuitive than I would like sometimes to customize the reporting dashboards to the niche metrics. It requires certain serious efforts to master its extended potential entirely. **What problems is xMatters solving and how is that benefiting you?** This has been an entirely new tool in our incident management and on-call process. In the past we used to make manual calls and email chains to notify teams of critical issues which resulted in high delays and lack of notification, particularly beyond hours. It now automatically identifies issues based on monitoring tools and sends alert directly to relevant on-call teams. This will allow it to respond quickly, cut down the downtime drastically and leave our ops team with fire-fighting, which is not preventative. ### 43. Rapid Response Management with Custom Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Izfar H. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about xMatters?** What I like the most is when I get an alert on my phone, I can just tap one button, and it says I'm working on the problem. This instantly stops the system from calling everyone else, so my teams will not be disturbed during the night. I also appreciate the custom alert feature, where I can choose how the app alerts me. For a small issue, it can send a text message, but for an urgent emergency, it sends a notification with a loud siren to my phone. **What do you dislike about xMatters?** Sometimes if our IT system is having a lot of minor errors, it will sent too many notifications in rows and can be overwhelming. I wish xMatters would group these notifications together so my phone doesn't buzz every ten seconds for the same problem. I also need them to upgrade the mobile apps refresh speed because occasionally, the mobile app takes a few seconds to update. When you're in a rush to fix a big problem, those few seconds of waiting for the screen to load can feel like a long time. **What problems is xMatters solving and how is that benefiting you?** I use xMatters as an emergency paging system for IT and support, ensuring someone is always available to fix problems immediately, even at night. It manages our response schedule, speeds up response times, and prevents unnecessary team disturbances. ### 44. Streamlined Alerts and Automation with xMatters **Rating:** 4.5/5.0 stars **Reviewed by:** Muaaz H. | Customer Support Agent Tier ll, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about xMatters?** I think the flow designer is an incredible asset because it allows me to build a complex multistep automation workflow without needing to write any custom code. I also appreciate the service intelligence features, which provide a clear view of how different technical services depend on one another, making it much easier to identify the root cause of cascading failures. The setup was quite okay and quite easy, especially setting up the on-call scheduling and response team. I was able to get our first automated alert functioning in a matter of hours. **What do you dislike about xMatters?** Things that don't work so well for me with xMatters is the reporting for post-incident reviews, which is a bit basic in the standard version. It would be a massive help if they offered timeline auto-generated tools that compile all the chat transcripts and action logs to save me from manual documentation after a major event. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to manage incident response and alert management effectively, minimizing notification chaos and delays by ensuring the right team is alerted immediately. It automates manual escalation, reducing our response time and keeping our digital services running smoothly. ### 45. xMatters Enhances Incident Management and Cuts Downtime **Rating:** 4.5/5.0 stars **Reviewed by:** Gordon H. | Java Dev Lead 2, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about xMatters?** I really appreciate the updates from xMatters on the custom domain feature, allowing us to host our status page with a personalized URL, which builds huge trust with our customers. I also love the new alert filter in the flow designer. It makes it much easier to find specific workflows, and I can verify HTTP and emails without having to hunt through a giant list of errors. The installation and setup of xMatters felt modern, and I found the guides and demos from the support service very helpful in setting up, especially with ServiceNow and FreshService triggers. The most impressive part was the public status pages migration, which transitioned smoothly to our new custom domain without causing any downtime for our customers. xMatters acting as our safety nets to our operation, its features catches human error before its become a huge incidents. **What do you dislike about xMatters?** My dislike is the filter processing because the filter will reset every time I leave the page. If I'm working on several HTTP triggers, I have to keep resetting and reapplying the filter every time I come back to the list. The status pages need some visual improvement, it is too technical for common users to read and know all the data explanations. **What problems is xMatters solving and how is that benefiting you?** xMatters helps manage incidents by alerting teams during outages and ensuring high-priority tickets reach the DevOps team immediately. It solves pending alert problems by escalating alerts to backup managers, preventing incidents from getting lost. It is also fill the gap between our help desk and our engineering responder team, the FreshService ensure every tickets is escalated automatically and Xmatters system is sees all new tickets and starts the response flow for us. ### 46. Rapid and Reliable Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Arnav T. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about xMatters?** I love xMatters because it's very reliable and fast, making it extremely accurate. It helps our team quickly find the root cause and fix issues, allowing us to avoid incidents. This reliability and speed are crucial in production, as xMatters informs us quickly about critical incidents so we can fix them before our end customers are affected. We use it for everything related to incident, issues, and alerting, which gives us the flexibility and ability to respond quickly to issues. **What do you dislike about xMatters?** The UI is a bit complex, with too many options and configurations that require proper training. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to manage incidents and alerting, eliminating delayed responses, notifying the right team quickly. It's reliable, fast, accurate, and helps us identify root causes, solve issues, and avoid incidents to ensure end customers aren't affected. ### 47. Reliable Alerts, Complex Setup **Rating:** 3.0/5.0 stars **Reviewed by:** Advik R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about xMatters?** I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions. **What do you dislike about xMatters?** The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate incident alerting, ensuring critical alerts reach the right people instantly to quickly respond and resolve IT issues. It solves delayed response problems by notifying the right personnel at the right time, driving fast, reliable incident response without manual coordination. ### 48. Clear coordination for engineering teams during outages **Rating:** 4.0/5.0 stars **Reviewed by:** Neil B. | Technical support engineer, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about xMatters?** The best thing about collaborating with xMatters is that it introduces a well organized dialogue when there is a service disruption. As technical support, understanding who the alert was responded to will avoid misunderstandings under the stressful circumstances. Status of recognition and escalation routes are evident in the platform, and this enhances the coordination among the engineers. **What do you dislike about xMatters?** A disadvantage that I have found concerning xMatters is that sometimes it is necessary to spend some additional time to manage on call schedules when our operation team has been rotated. Engineers in our company sometimes cross duties based on projects. Manipulation of those schedules within the platform must be well verified to make sure that the correct personalities are alerted. **What problems is xMatters solving and how is that benefiting you?** In the case of our company, xMatters will primarily enhance coordination in case of unforeseen infrastructure issues. Rather than using sporadic messages, alerts are used to determine the engineer that is to receive the problem. That is clarity that will eliminate overlapped work and minimal inter-team confusion. It has helped to organize the incident discussions since all the people involved know who is responding and what resolution process is at which stage. ### 49. Must-Have for Incident Management with Seamless Escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Eneye A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about xMatters?** I love how xMatters relieves me of notification worries during an incident. People who need to be alerted are notified, and if they don't respond, it automatically escalates to the next person. The escalation feature has saved me countless hours during late-night updates. It integrates cleanly into our workflow with different shifts and rotations. Also, the initial setup was very easy for my team. **What do you dislike about xMatters?** The mobile app UI feels a bit better compared to other tools I use today. **What problems is xMatters solving and how is that benefiting you?** I use xMatters for core notification and incident response. It automatically alerts the right team members and escalates if someone doesn't respond, saving me countless hours during late-night updates. ### 50. Efficient Notifications with Custom Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about xMatters?** I like the ability to trigger notifications from within ServiceNow by our L1 helpdesk agents and all the workflows that we can build to meet our needs. It's really handy that L1 helpdesk agents can propose a major incident or trigger on-call L2 members for help. Major incident managers can accept or reject the proposals and then trigger notifications to global leaders and open the command center. This results in global awareness and quick onboarding to resolve major issues. **What do you dislike about xMatters?** I find it inconvenient that we have to go to the xMatters website to configure groups or on-call schedules. It would be great if we could manage xMatters settings and configurations directly from within ServiceNow. The setup process was medium in difficulty, and we needed help from the xMatters professional services team due to the complexity of the system. **What problems is xMatters solving and how is that benefiting you?** xMatters provides outage notifications to senior leaders and support groups, ensuring quick resolution of major issues. It enables customizable workflows and allows notifications to be triggered from ServiceNow by L1 agents, streamlining our incident management. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+14%3A33%3A51+-0500&secure%5Bsession_id%5D=a225edd6-09e1-4fdb-85bd-7403145aea4e&secure%5Btoken%5D=254d95255e60acab211f0691d13464428d07e6dd13ce2d908b4a21efd56dd8d2&format=llm_user) ## xMatters Integrations - 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Proactive Assistance - Decision Making ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (938 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (53 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)