TOPdesk Reviews & Product Details

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

The process if sending emails out of the tool Review collected by and hosted on G2.com.

The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed. Review collected by and hosted on G2.com.

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.

TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure. Review collected by and hosted on G2.com.

In TOPdesk getting extra module will cost you extra. There are many limitations. You can use only what it offers not always satisfy your organization's needs completely. You must need other integrated software for it so it will cause extra efforts and resources. Limited functionality not always fulfills your requirements. Review collected by and hosted on G2.com.

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. Review collected by and hosted on G2.com.

I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. Review collected by and hosted on G2.com.

It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support. Review collected by and hosted on G2.com.

It does not permit the users to bring their profile up-to-date with extra details including contact numbers, links from social media platforms, education, and courses. SSP procedures could be more flexible if they were HTML able to deliver an improved user interface to users. It does not offer a management system for time and cost. Review collected by and hosted on G2.com.

This software is very because it helps me automate emails very quickly and easily. In addition, user questions can be linked through TOPdesk with just one click. The interface is another aspect that I like about this program because I think it is very intuitive, the self-service portal and the operators have a good experience without a doubt. I am also fascinated that he was able to record the incidents quickly, that is, the time it takes me for each record is minimal because I previously set the options for the process. Review collected by and hosted on G2.com.

I do not like what although the interface is very intuitive, it contains opaque colors in some sections of the platform. Also, with a low internet connection i cannot have adequate enjoyment of the software. On the other hand, the support is not very good in countries outside the USA, I have some clients abroad and they tell me that they have no answer. Review collected by and hosted on G2.com.

TOPdesk has many features to organize tickets and rank according to their priority. This software stands out for its call management tool, which can handle processes and problems easily. Another feature that I like is its self-service portal that offers my clients to get answers without needing to contact me. Review collected by and hosted on G2.com.

Opening several sections to initiate requests, service management, reservation planning, can make a large workload on the page slowing down the platform and causing the browser to close it. Review collected by and hosted on G2.com.

TOPdesk fascinates me because it is simple to use when addressing incidents via telephone, as well as an effective tool to obtain information about customers, we start only with incident management but now we have the management of changes, operations and objects. Review collected by and hosted on G2.com.

Although it is very easy to use its mobile utility it could be better, since it lacks simple functions, such as adding photos to an existing call. The self-service portal should be more customizable, also in the SSP it is not possible for our clients to obtain an export of their own incidents in, for example, excel. Review collected by and hosted on G2.com.

I like this program its ease of use, the interface is very intuitive. In addition, the cloud system is extremely essential for optimal operation. TOPdesk has something very particular and that thanks to it I can have a request to change management for mobile devices with a double approval. Another feature is that your inventory control with scan included is fantastic. Review collected by and hosted on G2.com.

It would be brilliant if you had more flexibility in your customization. I also suggest that they add self-service functionalities including AI as the primary force to carry out this idea. However, these suggestions are only additions to a program that I consider very self-disciplined and with a great future. Review collected by and hosted on G2.com.

Improves the IT organization and makes team work easier Review collected by and hosted on G2.com.

It can be challenging to fully understand Review collected by and hosted on G2.com.

Topdesk offers me the best solution in the creation of systems with exceptional signage. I also have a variety of possibilities and very nice connections between various add-ons for customizing reports. Review collected by and hosted on G2.com.

I would like the process of designing forms to be a bit more intuitive. In addition to being able to have more flexibility within the system Review collected by and hosted on G2.com.

Topdesk is very easy to implement. The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received. Besides that, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.I would highly recommended it. Review collected by and hosted on G2.com.

Topdesk does not support integration with other tools like Power BI, report manager. The process of installing topdesk is somewhat complex. It also lacks a task management portal to keep a track on the performed tasks. Review collected by and hosted on G2.com.

It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data.  Review collected by and hosted on G2.com.

The installation process of TOPdesk is a little bit complicated. The initial setup curve is high, so prior knowledge is essential for a better understanding. It has no integration with other tools such as report manager and power BI. It does not offer email notifications for the incidents in the organization. You cannot get a transfer of your own incidents when using SSP. Sometimes the interface creates confusion when using.  Review collected by and hosted on G2.com.

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. Review collected by and hosted on G2.com.

The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. Review collected by and hosted on G2.com.

The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing help tool for your customers helping to answer their questions and often eliminating the need for a contact from him. directly with an employee who can focus on a customer who has a "more serious" problem Review collected by and hosted on G2.com.

I had a few issues with the event configuration tool, although it is efficient as it is also a bit tricky mainly to configure certain event criteria, a little more intuitiveness in this feature would do TOPdesk very well. Review collected by and hosted on G2.com.

Topdesk has allowed our organization to be more efficient, with the support provided to the service table; reducing the saturation of workloads.

In addition, its easy manipulation has allowed us to include new operators in short periods of time. Review collected by and hosted on G2.com.

The functionality of Topdesk have filled organizational expectations; however, information is lost in the mail messages. The rest is excellent Review collected by and hosted on G2.com.

TOPDesk enables to smoothly run cases trough different layers of the organisation. Review collected by and hosted on G2.com.

As always with software that has so many options, it can be quite difficult to get the hang of it. This also depends on how you use it though. Review collected by and hosted on G2.com.

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls. Review collected by and hosted on G2.com.

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus. Review collected by and hosted on G2.com.

I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred. Review collected by and hosted on G2.com.

It's more or less pushed to the SaaS-instance. Review collected by and hosted on G2.com.

i like you self -service portal is also easy for users and also saves a lot of time Review collected by and hosted on G2.com.

the configuration can sometimes be a bit difficult Review collected by and hosted on G2.com.

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket Review collected by and hosted on G2.com.

I havent found anything that I dislike about this software yet. Review collected by and hosted on G2.com.

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well. Review collected by and hosted on G2.com.

I haven’t found anything that I have disliked about this software yet. Review collected by and hosted on G2.com.