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TOPdesk

By TOPdesk

4.1 out of 5 stars

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TOPdesk Reviews & Product Details

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TOPdesk Media

TOPdesk Demo - Dashboard and Reporting
If you’re in charge of one or multiple departments, you are constantly challenged with delivering great services and reducing costs – and you need the numbers to prove it. TOPdesk’s Dashboard makes it easy to visualize the performance of your department. It offers one clear overview of your key m...
TOPdesk Demo - Self-service Portal
TOPdesk’s Self-Service Portal is a knowledge base, web shop and customer portal in one. It’s a place where your customers quickly find what they need, when they need it – without your help. And above all: it reduces the repetitive calls to your service desk, giving you time for the work you truly...
TOPdesk Demo - Asset Management
Knowledge is power, but it’s also the key to efficiency. TOPdesk’s IT Asset Management software and CMDB lets you register and keep track of all your assets in one overview. See which objects your organization has, who is using them, how they’re related, and when they need replacing. Having one c...
TOPdesk Demo - Inicident Management
With so many questions for your IT department, managing your information is essential. TOPdesk's Incident Management system lets you easily register all incoming tickets. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notifie...
TOPdesk Demo - Change Management
IT departments are often tasked with implementing changes. This could be as simple as replacing a PC, or as extensive as introducing an entirely new tool. Whatever the complexity of the task, IT Change Management software makes it easy to plan your entire workflow – from request to evaluation.
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TOPdesk Reviews (29)

Reviews

TOPdesk Reviews (29)

4.1
29 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Business Supplies and Equipment
AB
Small-Business (50 or fewer emp.)
"Great Knowledge Base, But Ticketing System Needs Streamlining"
What do you like best about TOPdesk?

you can add a knowledge database, asset management Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

the ticketing system requires many clicks before the message actually get send. Review collected by and hosted on G2.com.

Rahul S.
RS
Accounts Payable Coordinator
Enterprise (> 1000 emp.)
"User Friendly experience with TopDesk"
What do you like best about TOPdesk?

1. user friendly experience.

2. Customer support is always available.

3. very easy to integrate the same into different domains.

4. we have plently of options in TOPdesk

5. Best for ticketing tool system as it is very useful on daily basis Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Doesn't have option to send acknowldegement to stakeholders outside the organisation.

unable to allocate email automatically. Review collected by and hosted on G2.com.

SW
RPA Automation Sr. Analyst
Mid-Market (51-1000 emp.)
"We're grateful to have selected the TOPdesk."
What do you like best about TOPdesk?

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. Review collected by and hosted on G2.com.

Aleta B.
AB
Technology Specialist Liasion
Enterprise (> 1000 emp.)
"A little complicated."
What do you like best about TOPdesk?

Easy to enter tickets and see ticket updates. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Reporting is not easy, and customizing was complicated. Interface look. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Enterprise (> 1000 emp.)
"Not K12 Friendly"
What do you like best about TOPdesk?

ITIL best practices, change management, incident management, project management. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. Review collected by and hosted on G2.com.

James W.
JW
IT Desktop Specialist II
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Helpdesk Ticketing System"
What do you like best about TOPdesk?

Build-in Asset Management, other ways to sort tickets. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. Review collected by and hosted on G2.com.

Marloes v.
MV
Functioneel beheerder Bedrijfsvoering
Enterprise (> 1000 emp.)
"Accesible and easy to manage"
What do you like best about TOPdesk?

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

Ioan-Andrei T.
IT
Unified Communications Engineer
Enterprise (> 1000 emp.)
"Simplicity"
What do you like best about TOPdesk?

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The process if sending emails out of the tool Review collected by and hosted on G2.com.

Zoran G.
ZG
Business Development Specialist
Mid-Market (51-1000 emp.)
"Top Topdesk"
What do you like best about TOPdesk?

The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.

KK
Mid-Market (51-1000 emp.)
"TOPdesk excellent, general administration of IT services."
What do you like best about TOPdesk?

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. Review collected by and hosted on G2.com.

Pricing

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TOPdesk Features
Automate Ticket Routing
Ticket Prioritization
Ticket Notifications
Dashboards
Time Tracking
Surveys
Mobile
Self Service
Active Directory
Change Management
Asset Management