TOPdesk Reviews & Product Details


What is TOPdesk?

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 20 years of experience, 4,500+ customers worldwide and offices in 10 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

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TOPdesk Profile Details

TOPdesk Profile Details

Provided by:

Provided by:
Nune Igityan
Digital Marketing & Growth Manager at TOPdesk

Website
www.topdesk.com
Related Links
Q&A
Languages Supported
Danish, Dutch, English, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish
Vendor
TOPdesk
Company Website
Year Founded
1993
HQ Location
Holland, Netherlands
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
664
Twitter
@TOPdesk
Twitter Followers
1,847
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TOPdesk Reviews

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1-9 of 9 total TOPdesk reviews

TOPdesk Reviews

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1-9 of 9 total TOPdesk reviews
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Analista de infraestrutura de TI
Mid-Market
(501-1000 employees)
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" TOPdesk will help create happy customers!"

What do you like best?

Constant Upgrades This is undoubtedly a TOPdesk strength that seeks to continually improve the system, which gives you hope of new features to help and enhance your current support processes.

What do you dislike?

Well if it were to quote something that needs improvement I would say that setting up roles and permissions is very limited. I'd like to have more control over what users can and can not see within the UI as well as access to functionality.

What problems are you solving with the product? What benefits have you realized?

TOPdesk is part of the front line of our company. It helps us manage the tickets and chats of our customers with the company. This gives us visibility into the kinds of problems our customers face and allows our support staff to organize. We use the platform in our support team and in all customer-focused departments, including sales and customer success.

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Environmental specialist I
Mid-Market
(51-200 employees)
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"My review of Topdesk a great app! "

What do you like best?

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls.

What do you dislike?

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus.

What problems are you solving with the product? What benefits have you realized?

At my organization we used TOPdesk as the service desk tool for all IT calls. Not only to handle them but to track them as well and that was a great benefit to be able to track the progress on a problem.

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Analista de sistema
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"TOPdesk a solid solution for your enterprise"

What do you like best?

I love the self-service portal is very good and intuitive, especially with the latest version. If you fill the knowledge base well, users can find the help they need before they need to make a call, saving internal operator time

What do you dislike?

The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria.

What problems are you solving with the product? What benefits have you realized?

TOPdesk has helped us improve the connection between customers and our internal user to record incidents, change product anomalies, etc. My department is using is to support customers and internal users, but also to plan and register the hardware.

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Coordinador de operaciones
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy, Fast and Safe"

What do you like best?

The ease of operation that characterizes TOPdesk sotfware guarentees that your service Desk works efficiently and allows you to introduce new operators with a minimum training requeried. Software is specially designed to be clear and intuitive.

What do you dislike?

The software is very good. I have nothing negative to say

Recommendations to others considering the product:

The software internet-based anyone with a PC and an internet connection can start using it immediately.

What problems are you solving with the product? What benefits have you realized?

The implementation and standasdization of software is a programatic, sensible and focused on results. The advisors give you a great experience and the implementation processes and in the software, and they are experts in ITIL, Pince2; ISO and SOX.

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Software Engineer
Computer Software
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"Review on Topdesk"

What do you like best?

Multichannel communication is possible in this tool.

Network monitoring is one best feature in this tool in my experience.

Easy to use and install for both customers and operators.

Customer support is very responsive.

What do you dislike?

Lack of customisation for users and operators.

Project management can perform better.

Lack of new feature on regular basis.

What problems are you solving with the product? What benefits have you realized?

All my IT related problems are solved by this tool.

Overall a great experience with this and looking forward a positive relation in future.

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UC
Mid-Market
(501-1000 employees)
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Verified Current User
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"Easy to use and great reports"

What do you like best?

Topdesk seems to be easy to use for the logging of support tickets. The time logging is great and the ability to leave public and hidden comments for the ticket is great.

What do you dislike?

The number of emails sent when assigning a ticket to yourself, changing the status and adding a comment are all seperate. Not sure if this is a setup or limitation.

What problems are you solving with the product? What benefits have you realized?

Support issues and task assignment.

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UB
Mid-Market
(201-500 employees)
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"Relatively new user, but very pleased so far. "

What do you like best?

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well.

What do you dislike?

I haven’t found anything that I have disliked about this software yet.

What problems are you solving with the product? What benefits have you realized?

We use topdesk for all of our IT tickets, so we really are solving most problems with it. The tracking of tickets has been the biggest benefit.

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desarrollador web, programador de software para empresas en bumeran.com
Graphic Design
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"wonderful company "

What do you like best?

i like you self -service portal is also easy for users and also saves a lot of time

What do you dislike?

the configuration can sometimes be a bit difficult

What problems are you solving with the product? What benefits have you realized?

to solve the problems of software support or of you

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UC
Enterprise
(10,001+ employees)
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"Cannot go wrong with this"

What do you like best?

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket

What do you dislike?

I havent found anything that I dislike about this software yet.

What problems are you solving with the product? What benefits have you realized?

Ticket management of software issues.

TOPdesk User Ratings

7.2
Ease of Use
Average: 8.3*
8.9
Quality of Support
Average: 8.5*
* Service Desk Category
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