TOPdesk Reviews & Product Details

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Seller

TOPdesk

Discussions

TOPdesk Community

Languages Supported

Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Product Description

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Overview by

Andi Litwin

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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TOPdesk Media

If you’re in charge of one or multiple departments, you are constantly challenged with delivering great services and reducing costs – and you need the numbers to prove it. TOPdesk’s Dashboard makes it easy to visualize the performance of your department. It offers one clear overview of your key m...

TOPdesk’s Self-Service Portal is a knowledge base, web shop and customer portal in one. It’s a place where your customers quickly find what they need, when they need it – without your help. And above all: it reduces the repetitive calls to your service desk, giving you time for the work you truly...

Knowledge is power, but it’s also the key to efficiency. TOPdesk’s IT Asset Management software and CMDB lets you register and keep track of all your assets in one overview. See which objects your organization has, who is using them, how they’re related, and when they need replacing. Having one c...

With so many questions for your IT department, managing your information is essential. TOPdesk's Incident Management system lets you easily register all incoming tickets. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notifie...

IT departments are often tasked with implementing changes. This could be as simple as replacing a PC, or as extensive as introducing an entirely new tool. Whatever the complexity of the task, IT Change Management software makes it easy to plan your entire workflow – from request to evaluation.

G2 reviews are authentic and verified.

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Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

11/25/2025

"Great Knowledge Base, But Ticketing System Needs Streamlining"

2.5/5

What do you like best about TOPdesk?

you can add a knowledge database, asset management Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

the ticketing system requires many clicks before the message actually get send. Review collected by and hosted on G2.com.

Rahul S.

Accounts Payable Coordinator

Enterprise (> 1000 emp.)

11/12/2024

"User Friendly experience with TopDesk"

5/5

What do you like best about TOPdesk?

1. user friendly experience.

2. Customer support is always available.

3. very easy to integrate the same into different domains.

4. we have plently of options in TOPdesk

5. Best for ticketing tool system as it is very useful on daily basis Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Doesn't have option to send acknowldegement to stakeholders outside the organisation.

unable to allocate email automatically. Review collected by and hosted on G2.com.

Sophia W.

RPA Automation Sr. Analyst

Mid-Market (51-1000 emp.)

10/3/2023

"We're grateful to have selected the TOPdesk."

4.5/5

What do you like best about TOPdesk?

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause. Review collected by and hosted on G2.com.

Aleta B.

Technology Specialist Liasion

Enterprise (> 1000 emp.)

5/13/2022

"A little complicated."

1.5/5

What do you like best about TOPdesk?

Easy to enter tickets and see ticket updates. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Reporting is not easy, and customizing was complicated. Interface look. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

5/14/2022

"Not K12 Friendly"

1.5/5

What do you like best about TOPdesk?

ITIL best practices, change management, incident management, project management. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts. Review collected by and hosted on G2.com.

James W.

IT Desktop Specialist II

Small-Business (50 or fewer emp.)

9/2/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Helpdesk Ticketing System"

4/5

What do you like best about TOPdesk?

Build-in Asset Management, other ways to sort tickets. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

In-ability to sort tickets together like a parent and child link like Spiceworks, can't merge tickets. Review collected by and hosted on G2.com.

Marloes v.

Functioneel beheerder Bedrijfsvoering

Enterprise (> 1000 emp.)

7/30/2020

"Accesible and easy to manage"

4.5/5

What do you like best about TOPdesk?

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Some modules do not offer the full functionality we want. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

Better registration of devices and software.

Many of the teams that start using TOPdesk, used outlook before. TOPdesk helps them registrate and handle calls more efficiently. Also it allows them to report on their calls, giving them more insights in their workload.

We stopped using multiple tools because TOPdesk could provide a solution (for example, we used to have a separate tool for catering, which is now embedded in TOPdesk). Review collected by and hosted on G2.com.

Ioan-Andrei T.

Unified Communications Engineer

Enterprise (> 1000 emp.)

7/15/2020

"Simplicity"

5/5

What do you like best about TOPdesk?

The automation of workflows and simplicity in filtering and resolving tickets and changes Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

The process if sending emails out of the tool Review collected by and hosted on G2.com.

Zoran G.

Business Development Specialist

Mid-Market (51-1000 emp.)

7/15/2020

"Top Topdesk"

5/5

What do you like best about TOPdesk?

The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Perhaps one too many fields to enter details. Review collected by and hosted on G2.com.

Keith K.

Mid-Market (51-1000 emp.)

11/17/2019

"TOPdesk excellent, general administration of IT services."

4/5

What do you like best about TOPdesk?

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk is primarily suitable for incident management. It also offers an easy-to-use IT service tool. It is ideal which allows you to organize and prioritize service tickets. It also facilitates collaboration and documentation of ITSM. It allows a directory of experts. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk we use it in our company which is useful and helps us to manage any eventuality. This tool is ideal, we use it mainly by the IT department which benefits from its services. It is excellent to help our clients in an effective way to find a solution to the problems they may have. Review collected by and hosted on G2.com.