Jitbit Helpdesk Reviews & Product Details

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. Review collected by and hosted on G2.com.

The chat notifications on the mobile app can be 10-20 seconds late Review collected by and hosted on G2.com.

Whenever we ran into some trouble the team solved all our problems literally online. And whenever their support was unable to assist, the CTO (Max) showed up to give us us some handhodling through the process. Review collected by and hosted on G2.com.

Billing issues. Couple of times they charged our credit card but the app kept showing "trial" for HOURS, until they had to fix something. Everything continued to work though. Review collected by and hosted on G2.com.

Similar self-hosted solutions are priced 3-4 times more. Also our end-users are mostly non-technical, and I was really surprised how quickly they got around. Review collected by and hosted on G2.com.

The windows-integrated authentication was tricky to set up on our domain controller Review collected by and hosted on G2.com.

I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. Review collected by and hosted on G2.com.

It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. Review collected by and hosted on G2.com.

Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest Review collected by and hosted on G2.com.

Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. Review collected by and hosted on G2.com.

The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. Review collected by and hosted on G2.com.

The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Review collected by and hosted on G2.com.

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. Review collected by and hosted on G2.com.

We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. Review collected by and hosted on G2.com.

I like the simple Jitbit interface, it's intuitive. In addition, it reduces the attention of repetitive tasks and allows us to focus on priority tasks such as solving tickets with a high level of urgency. It is agile software, ticket management is simple. It is really efficient since it increases the productivity of the support team. Review collected by and hosted on G2.com.

I think it lacks some advanced customization features. Review collected by and hosted on G2.com.

JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields.

It also provides the ability to integrate with multiple applications to improve its performance. It is a simple technological product that provides great results. Review collected by and hosted on G2.com.

I have no negative comments to add. It works seamlessly. Review collected by and hosted on G2.com.

The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. Review collected by and hosted on G2.com.

No group level permissions Pure social media integration.

The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. Review collected by and hosted on G2.com.

Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians. Review collected by and hosted on G2.com.

If I compare it with alternatives like Freshdesk, Jitbit needs more advanced features. Review collected by and hosted on G2.com.

This tool continues to evolve as a very powerful helpdesk solution for multiple techs. Review collected by and hosted on G2.com.

We are happy with the solution as they continue to come out with updates adding to the existing features we really like with the tool. Review collected by and hosted on G2.com.

It’s versatile and easy to use! It’s make work easier and it’s not that complicating to figure out. Review collected by and hosted on G2.com.

It’s not that complex, any easier and you’ll have everyone using it easily. Maybe a few updates to the system but other than that it’s good. Review collected by and hosted on G2.com.

Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira Review collected by and hosted on G2.com.

clunky UI, slow to load, hard to set up, not great for task management, challenging mobile app Review collected by and hosted on G2.com.

For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between colleagues. This aspect was also well received by the members of my team. The work flow seems to be smoother than before, even with a reasonable adaptability period with this trial version. Review collected by and hosted on G2.com.

Actually there is no much aspect to bad charge in JitBit, but one of my less favourite is the lack of some status in managing the tickets and the font used. Of course this last one is my only opinion, fully subjective, maybe another user could find the font really nice. Our usage was not complete due to our aim to reach. So, there are some aspects that we did not try such as Chat Support or Interactive Voice Response for which we can't put any evaluation. Review collected by and hosted on G2.com.

It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. Review collected by and hosted on G2.com.

There is nothing about this that I do not like. Review collected by and hosted on G2.com.

User interface is intuitive and easy to navigate. Review collected by and hosted on G2.com.

Difficult to avoid email loops caused by automatic responses. Review collected by and hosted on G2.com.

Easy to access and search is faster with id Review collected by and hosted on G2.com.

cannot search with keywords and we have to use id Review collected by and hosted on G2.com.

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Review collected by and hosted on G2.com.

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category Review collected by and hosted on G2.com.

The automation tool is powerful.You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.! Review collected by and hosted on G2.com.

It needs to have some sort of integration with social media.! Review collected by and hosted on G2.com.

We trialed several different Help Desk / Ticketing solutions from various vendors and in different price ranges (including free). We ended up falling in love with Jitbit thanks to its quickness to run, ease to install, backup, migrate, and update and fantastic support staff. I think that my favorite thing may have to be how responsive the vendor support is; we've had several suggestions become actual features over the years. Review collected by and hosted on G2.com.

I don't love the roles system. There are "technicians", "administrators", and "users". The technicians can be per-category, but then they are still seemingly more than just users on the categories for which they are not technicians. In addition, there doesn't seem to be a good way to allow a user to have full read access to all tickets in a category or section without giving them technician access as well. Review collected by and hosted on G2.com.

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, simplicity to introduce, reinforcement, relocate, and refresh and awesome care staff. I imagine that my most loved thing may must be the manner by which responsive the seller bolster is; we've had a few proposals wind up genuine highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the parts framework. There are "professionals", "overseers", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Moreover, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them expert access also. Review collected by and hosted on G2.com.

How quick it was to set up and the mobile app which helps me stay connected and updated. Review collected by and hosted on G2.com.

Had some compatibility issues with Chrome initially that I had to take care of. Review collected by and hosted on G2.com.

I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form. Review collected by and hosted on G2.com.

The app they developed is really under developed. Functionality wise, the desktop version allows for more use then the mobile. The mobile is clunky and unable to do critical functions that a tech on the go would want. Luckily chrome allows desktop mode, but its still difficult to utilize. Review collected by and hosted on G2.com.