--- title: BigPanda Reviews meta_title: 'BigPanda Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 159 reviews by the users' company size, role or industry to find out how BigPanda works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 159 scale: '5' date_modified: '2026-09-21' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 159 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **effective noise reduction** and automation of workflows in BigPanda's alerting system for incident management. (1 reviews) - Users value the **effective alert management** of BigPanda, which reduces noise and streamlines incident management. (1 reviews) - Users value the **automation** in BigPanda, which effectively reduces noise and streamlines incident management. (1 reviews) - Users benefit from **easy integrations** in BigPanda, enhancing incident management and automation processes effectively. (1 reviews) - Users value the **automation of workflows** , which effectively reduces noise and streamlines incident management in BigPanda. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. Transparent Incident Clustering That Makes Sense **Rating:** 5.0/5.0 stars **Reviewed by:** Arockiaraj S. | Cybersecurity Architect, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about BigPanda?** Big Panda's Open Box Machine Learning architecture uses transparent logic to cluster alerts into an incident unlike other tools that just group alerts or predict a root cause without explaining why. BigPanda has completely transformed how our team handles operational alert noise. By consolidating millions of fragmented alerts into actionable incidents, it has drastically reduced our alert fatigue and cut down our MTTR. While it does require a serious investment in upfront data tuning and comes with a premium enterprise price tag, the return on investment is undeniable. It bridges the gap between our monitoring tools and ServiceNow beautifully, saving our analyst hours of manual troubleshooting during outages. **What do you dislike about BigPanda?** We do have few legacy log sources that send inconsistent data and so BigPanda cannot correlate it properly as it relies on tagging, normalization, and regular expressions to group alerts. This is causing us to continually tune rules. **What problems is BigPanda solving and how is that benefiting you?** Big Panda has the ability to consolidate millions of noisy, false positive alerts into a handful of distinct incidents which helps in almost 90% Noise Reduction, eliminates alert fatigue, and stops analysts from chasing false positives. We can also leverage our workforce talent to focus on high-value tasks by eliminating repetitive L1 routing. ### 2. Effective MTTR Reduction, Though Rule Fine-Tuning Takes Time **Rating:** 5.0/5.0 stars **Reviewed by:** Rao Venkata R. | Digital Command Center Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 29, 2026 **What do you like best about BigPanda?** BigPanda’s Open AIOps engine is excellent at cutting through massive alert noise. In a complex environment with multiple monitoring sources such as Dynatrace, Splunk, and ServiceNow, BigPanda seamlessly correlates thousands of raw events each day into high-confidence, actionable incidents. Its real-time topology mapping and automated root-cause analysis give operational teams clear, end-to-end visibility, helping drastically reduce our MTTR (Mean Time to Resolution) without forcing engineers to constantly switch between separate dashboards. **What do you dislike about BigPanda?** The biggest drawback for me is the complexity of the initial setup. Fine-tuning event-correlation patterns to fit a large environment takes time and requires careful, ongoing adjustments so you don’t miss important signals. The user interface also comes with a bit of a learning curve, especially for team members who are new to the platform. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps solve alert overload and fragmented monitoring across disparate IT tools. By consolidating signals, automating incident enrichment, and triggering automated ticketing in ServiceNow, it turns chaotic event storms into structured, actionable workflows. As a result, it has drastically reduced manual triage, helped prevent false alarms from disrupting on-call shifts, and improved overall infrastructure uptime. ### 3. Bigpanda cuts through alert noise and makes incident response faster **Rating:** 4.0/5.0 stars **Reviewed by:** Akash Y. | DevOps Engineer , Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about BigPanda?** BigPanda has been instrumental in tackling alert storm and brings clarity into incident management for us. Instead of toggling between numerous monitoring tool UIs to correlate alert events to a potential incident, we can visualize related alerts and focus on what matters. It speeds up troubleshooting and minimizes the likelihood that crucial alerts go unnoticed. **What do you dislike about BigPanda?** Pricing is can get expensive if you're a small team to put it up over and also configure our integrations as well as correlation for the alerts in our environment take a little longer to get just right. **What problems is BigPanda solving and how is that benefiting you?** BigPanda can alleviate alert fatigue and streamline our incident management processes. We can integrate with various monitoring tools, gain a single pane of glass into the relationships between alerts, and use the system to prioritize incident response: saves time on troubleshooting and helps prevent critical alerts from being missed. ### 4. Redefined Incident Management with Efficient Alert Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Juhi P. | Software Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 06, 2026 **What do you like best about BigPanda?** I find BigPanda most appealing because it effectively filters out alert noise and provides a concentrated perspective on situations. It simplifies incident triage by grouping related events together, which makes it easier to identify and focus on the problems that truly matter. This means my team spends less time chasing a long list of individual alerts and can concentrate on the issues that require attention. The process significantly reduces time spent on incident prioritization and helps us get to the root of problems more quickly. The initial setup was straightforward, and once integration was implemented, the platform was simple to use for my team. **What do you dislike about BigPanda?** The amount of tweaking required to enable the correlation and alerting to function precisely as desired is one area that could be improved. To ensure that related events are appropriately categorized and the team isn't still experiencing needless noise, some fine-tuning may be necessary in a larger setting. Additionally, I would like additional freedom to modify incident views and dashboards for various operations teams. Stronger incident reporting and analytics are other things I'd like to see. Without requiring as much human analysis, it would be helpful to simply monitor trends like recurrent problems, alert volume, and response times. The team would be more confident in the incident suggestions if they had better insight into the reasons behind the correlations between certain incidents. **What problems is BigPanda solving and how is that benefiting you?** BigPanda reduces alert noise and consolidates related events, streamlining incident management and improving prioritization. It saves us time on individual alerts and boosts incident response efficiency, allowing the team to focus on critical issues. ### 5. Sleek modern UI and strong performance for managing incidents and alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Menka S. | DevOps Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about BigPanda?** They have a very nice and slick UI interface, modern and clean UI which really helps me to look through the incidents, alerts, and monitored data. The layout of info has impressed me because it is so easy to navigate to find the necessary details of incidents, alerts, etc. Their performance is quite good for us and even though we were getting a high number of alerts, BigPanda always was performing well without any lag. **What do you dislike about BigPanda?** I think my main concern is the cost as you scale in terms of users and number of alerts. It can get pricey very quickly with all of your alerts, and systems being watched. The integration experience is good across the board, but some of the integrations require a lot of setup and tinkering to work the way you intended. Making these integrations easier to set up for basic functionality could enhance my experience. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has the features around AIOps for bringing related alerts together and noise reduction. That helps us correlate and look for underlying patterns or issues and our engineers get a more defined beginning in troubleshooting when incidents arise. This also saved a bit of time instead of having our engineers go through individual alerts. Support has also been responsive if we do run into any problems with BigPanda. More complex cases take a bit longer but are eventually sorted out. Overall it has given us a streamlined experience for monitoring and incident response. ### 6. Streamlining Incident Management with BigPanda **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik A. | Learning Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** What I like most about BigPanda is its ability to correlate alerts from multiple monitoring tools and turn a large volume of noisy alerts into meaningful incidents. The centralized visibility, alert enrichment, and AI-powered correlation make it easier to identify the probable root cause and prioritize critical issues, which helps the operations team respond faster **What do you dislike about BigPanda?** The main area for improvement is the documentation and learning curve. Some features can take time to understand, and the product could provide clearer guidance for configuration and advanced use cases. Some integrations may also require additional customization **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps solve the problem of alert overload and fragmented monitoring by correlating alerts from multiple tools into meaningful incidents. It provides better incident context, helps identify probable root causes faster, and reduces the manual effort involved in triage and troubleshooting. This helps the operations team respond faster, reduce noise, and improve overall incident resolution and service reliability. ### 7. Simple and Effective IT Operations with BigPanda **Rating:** 5.0/5.0 stars **Reviewed by:** Shruti S. | Intern, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** What I like best about BigPanda is its focus on simplifying complex IT operations. I like how it uses automation and AI to help teams identify problems quickly and work more efficiently. The platform also brings different data together in one place, which makes it easier to understand issues and take the right action. **What do you dislike about BigPanda?** One thing I dislike about BigPanda is that it can take some time to understand and get comfortable with all its features. For new users, the platform may feel a little complex at first, maybe they can't able to understand especially when dealing with a lot of information and settings. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps solve the problem of managing a large number of IT alerts and incidents. It brings information from different sources together, reduces unnecessary alerts, and helps teams identify important issues faster. This benefits me by saving time, reducing manual work, and making it easier to understand and respond to problems quickly. ### 8. Really useful when you start getting flooded with alerts. **Rating:** 4.0/5.0 stars **Reviewed by:** Bhumi P. | Infrastructure Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2026 **What do you like best about BigPanda?** We began implementing BigPanda as we started having too many alerts coming from various systems for our team to handle. Often we would receive multiple alerts for the same problem and it would take awhile to parse out exactly what was going on. I really enjoy how BigPanda aggregates similar alerts and presents an improved picture of what the incident is. While troubleshooting, it allows us to quickly glance at what is going on instead of logging into each monitoring tool we use. The dashboard and integration with tools we already use are what we find ourselves using the most. **What do you dislike about BigPanda?** Initial implementation was a little painful. We ended up having to spend a lot of time tweaking our alert rules to fit how our environment naturally throws alerts. After that point it was smooth sailing. **What problems is BigPanda solving and how is that benefiting you?** Alert fatigue. We would get critical alerts thrown in with regular notifications. It took us longer to sort through what the actual problem was. With BigPanda we are able to see a cleaner picture of incidents and spend less time clicking through alerts. Anyone who manages a large amount of infrastructure will find it useful as it presents you with a cleaner picture of what happened initially. ### 9. Makes Correlating Network Alerts Simple. **Rating:** 4.5/5.0 stars **Reviewed by:** Subhash I. | Network Infrastructure Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 22, 2026 **What do you like best about BigPanda?** Personally I find it helpful when you are having a day where alerts are being flooded in. Before BigPanda we had multiple monitoring products we were jumping around in and sometimes 10-15 alerts could pop up from one network problem. This corrals those alerts and shows you the full picture. Typically I use it when we are having some sort of connectivity problem, device down type alerts, or any type of infrastructure incident that makes multiple boxes start complaining. It helps eliminate a lot of unnecessary clicking. **What do you dislike about BigPanda?** It was a little hard for me to fully trust the correlation at first. I found myself still going into the originating monitoring product to verify that nothing was being missed. **What problems is BigPanda solving and how is that benefiting you?** We had a lot of alert noise. One network or infrastructure issue could cause alerts from our server monitoring, network monitoring and application monitoring. BigPanda allows us to view that as one incident rather than handling each alert as its own problem. Troubleshooting is much quicker for me and also easier to communicate to other teams because they are looking at the same incident with full context instead of going into each alert. ### 10. Tames Alert Fatigue with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Suman S. | Executive – Commercial and Procurement Operations, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 14, 2026 **What do you like best about BigPanda?** I really like BigPanda's correlation engine; it's genuinely good at grouping related alerts into one incident instead of leaving us to piece it together manually. I appreciate the integrations as it plugs into pretty much everything we already use like Splunk, ServiceNow, and New Relic, so we didn't have to rip and replace our stack. The automation and runbooks are a huge plus; routine responses trigger automatically, saving us time and allowing engineers to focus on novel problems. The dashboards provide a clear overview of what's happening without needing to dig through raw logs, which is especially handy when something's actively breaking. Overall, the noise reduction feature has saved us the most time day to day. **What do you dislike about BigPanda?** I found the initial setup and tuning takes work; getting the correlation rules dialed in to match our environment required real time and trial and error. It's not plug-and-play out of the box. There's a learning curve for new users; some of the more advanced features, like custom automation and deeper correlation logic, aren't intuitive at first, making onboarding longer than I'd like. Pricing is not cheap, especially as you scale up the number of integrations and data volume. I also think reporting could be more flexible; the built-in dashboards are good for a quick view, but pulling custom reports for leadership means exporting data and working with it elsewhere. None of these are dealbreakers, but they're the things I'd want to see improved. **What problems is BigPanda solving and how is that benefiting you?** BigPanda cuts down alert noise and correlates incidents, helping our team to respond faster. It reduces alert fatigue, automatically resolves repetitive issues, and integrates with our tools, saving us time by minimizing tool-hopping during incidents. ### 11. Enhances IT Incident Management with Efficient Alert Correlation **Rating:** 4.0/5.0 stars **Reviewed by:** B P. | IVR Specialist + Auditor + Writeback, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about BigPanda?** I use BigPanda for IT operations and incident management, which really helps me monitor alerts from different systems effectively. I love that it reduces alert noise, making it easier for my team to identify the root cause of incidents and respond quickly. The way it brings alerts from various monitoring tools into one place and automatically correlates relevant events is a standout feature. It integrates well with multiple monitoring systems, giving my team better visibility into our IT environment and improving our overall response time. The initial setup was relatively straightforward, and once configured, it was easy for us to start using BigPanda for incident management. **What do you dislike about BigPanda?** I find that the user interface and customization options could be improved. I think some features take time to learn and configure, especially when setting up integration and alert correlation. I would prefer a more intuitive workflow, easier configuration, and better reporting options to make the platform more user friendly. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda for IT operations and incident management. It reduces alert overload, correlates related events, and improves response time by quickly identifying root causes, providing better visibility, and enhancing our incident management efficiency. ### 12. Efficient Alert Management with Integrated Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham . | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about BigPanda?** I mainly use BigPanda to keep track of alerts and issues in one place. I like how it brings related alerts and issues together, which saves a lot of time. It makes it easier to figure out what is actually causing problems instead of having to check every alert separately. The initial setup was fairly easy and once completed, it was smooth to use. Overall, BigPanda has been useful for managing alerts and incidents, and I've had a good experience with it. **What do you dislike about BigPanda?** I feel the interface is overwhelming initially, especially with a lot of alerts and data. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda to keep track of alerts and issues all in one place. It solves the problem of dealing with too many alerts at once, saving time and making it easier to identify what's causing the problem. ### 13. Streamlined Alert Management with BigPanda **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2026 **What do you like best about BigPanda?** I find BigPanda extremely useful for alert aggregation and monitoring, serving as our go-to platform for managing alerts from various source systems. I like how it consolidates all alerts onto one screen, groups similar alerts, and allows us to see who is assigned to each alert. The ease of integration from different sources is also a huge plus. It saves time and boosts my team's efficiency, enabling us to be more proactive with alerting. I also appreciated that the initial setup was pretty easy and I like the versatility that BigPanda offers. **What do you dislike about BigPanda?** I find that BigPanda's mobile functionality could use some improvement. It's not very easy to see and close alerts on mobile devices, and navigating the mobile interface can be a bit cumbersome. Enhancing the mobile UI would definitely make it easier to view and interact with alerts efficiently. **What problems is BigPanda solving and how is that benefiting you?** BigPanda aggregates alerts, making monitoring efficient by displaying all alerts on one screen and grouping them. It integrates easily with different sources, saving time and enabling proactive alert management, crucial for our app support workflows. ### 14. Insane Alert Correlation with Rich Context—Fewer Incidents, Less Tool-Hopping **Rating:** 4.5/5.0 stars **Reviewed by:** Chanchal R. | Senior Marketing Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2026 **What do you like best about BigPanda?** the alert correlation is insane. instead of 500 noise alerts i get like 5 actual incidents with context. the AI assistant (biggy) pulls in everything past tickets, topology, recent changes so i dont have to dig through 10 tools anymore. **What do you dislike about BigPanda?** its expensive. like really expensive. also setup took forever cuz our data is messy and it needs a lot of integration work upfront. not really a tool you can just plug and play. **What problems is BigPanda solving and how is that benefiting you?** we were drowning in alert fatigue. thousands of alerts daily and no way to tell what actually mattered. bigpanda correlates them into real incidents so we stop wasting time on noise. MTTR dropped significantly. ### 15. BigPanda is helpful when you have alerts overload **Rating:** 4.5/5.0 stars **Reviewed by:** Soniya C. | senior cloud engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** BigPanda comes into handy when you start receiving too many alerts. The correlation option is the biggest help for me. Correlated alerts are combined into a single incident rather than displaying each alert separately. I have also used their incident timeline and tags to identify which server/application caused the issue. **What do you dislike about BigPanda?** It was initially difficult to setup, things worked after tuning. We had to tweak some correlation rules and alert mappings for things to display correctly. The UI can get kind of cluttered when there are many incidents open as well. **What problems is BigPanda solving and how is that benefiting you?** Before BigPanda, one issue with our infrastructure could trigger many separate alerts. We would have to view each alert individually. With BigPanda, troubleshooting is simplified. Seeing related alerts grouped together and in chronological order helps me jump into troubleshooting the root problem faster. ### 16. BigPanda Simplifies IT Incident Management and Speeds Up Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Victor P. | Senior Associate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** I like BigPanda because it makes it easier to understand and manage IT issues all in one place. It helps teams identify problems faster, cut down on alert noise, and collaborate more efficiently. **What do you dislike about BigPanda?** At times, I find BigPanda a bit complicated to use, especially when there’s a high volume of alerts and information coming in. It can take a while to understand how everything fits together and to get fully comfortable navigating the platform. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps me by bringing all my alerts and related information into one place, which lets me spot issues faster and avoid wasting time digging through unnecessary alerts. It streamlines troubleshooting and makes it easier for me to work more efficiently overall. ### 17. BigPanda Simplifies IT Operations. **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar L. | Team Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about BigPanda?** BigPanda consolidates alerts from multiple monitoring platforms and filters out noise, helping operations teams quickly identify actionable incidents, prioritize critical issues, and engage the appropriate technical teams. Once you grasp how it works, it becomes highly practical. **What do you dislike about BigPanda?** The initial setup and tuning take time. Integrating multiple monitoring platforms and fine-tuning alert-correlation rules took us longer than expected. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has solved our problem of dealing with hundreds of alerts from various monitoring tools. Correlated incidents are grouped together, reducing duplicate alerts and providing our operations team with a centralized view of incidents. We can prioritize issues faster, coordinate better with support teams, and spend less time logging into multiple monitoring tools. ### 18. A Game-Changer for Alert Management **Rating:** 5.0/5.0 stars **Reviewed by:** Edward T. | Manager, Asset Protection and Safety, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about BigPanda?** I like that BigPanda consolidates alerts by feeding data from all of our separate monitoring tools and grouping the noise into single, actionable incidents. It helps in reducing alert fatigue, speeds up root cause analysis, and stops team finger pointing. I appreciate how I can immediately see the sequence of events like a network switch dropping first, causing the database to time out, and then the app to fail. This insight prevents redundant work and ends the blame game, so there's less dashboard hopping. The initial setup was also pretty straightforward, I'd rate it a 9 out of 10. **What do you dislike about BigPanda?** Nothing in particular, just started using it. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda for alert consolidation, reducing alert fatigue, speeding up root cause analysis, and ending team blame games. It saves time by reducing dashboard hopping and preventing redundant work. ### 19. BigPanda: Best-in-Class Alert Consolidation and Incident Correlation **Rating:** 4.5/5.0 stars **Reviewed by:** Nirmesh S. | Network Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about BigPanda?** Best AI platform for managed services teams, such as Security or Enterprise Infrastructure, where Bigpanda consolidates alerts coming from different tools like Grafana, AppDynamic, Datadog, and Splunk, and correlates them to identify what caused an incident. **What do you dislike about BigPanda?** When you’re paying for multiple tools plus an orchestration tool, you end up questioning the value you’re getting from the application. Because of that, I see BigPanda as a better fit for larger enterprises that serve global customers, rather than for small and medium-sized businesses. **What problems is BigPanda solving and how is that benefiting you?** It helps end users take a consolidated, more refined approach to handling an outage, instead of having to check and validate multiple applications. ### 20. Powerful Alert Correlation and Incident Automation, But Setup and Pricing Can Be Tough **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav T. | Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 30, 2026 **What do you like best about BigPanda?** helps businesses and correlate alerts, reduce or alert noise, and automate incident management and i think its good for me **What do you dislike about BigPanda?** What I think about is the initial setup complexity when integrating so many diverse monitoring tools. After that, pricing can be high for smaller teams or organizations. **What problems is BigPanda solving and how is that benefiting you?** It reduces alert noise by correlating thousands of monitoring alerts into a single, actionable incident. When I use it, resolution is faster because it uses AI to find root causes quickly and suggest good fixes. It also improves collaboration by streamlining communication for IT teams during outages. That’s all. ### 21. BigPanda centralizes alerts and accelerates the detection of critical incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 06, 2026 **What do you like best about BigPanda?** What I like most about BigPanda is its ability to centralize and correlate alerts from multiple tools, reducing noise and facilitating the quick identification of critical incidents. Its interface is intuitive and improves efficiency in IT operations management. **What do you dislike about BigPanda?** What I like least about BigPanda is that its initial setup and rule customization can be complex and time-consuming. Additionally, some advanced features have a learning curve, which can make it difficult for new users to use. **What problems is BigPanda solving and how is that benefiting you?** BigPanda solves the problem of alert overload and the difficulty in identifying critical incidents in complex IT environments. By automatically correlating events from different tools, it reduces noise, speeds up root cause identification, and improves response times. This allows for minimizing disruptions, optimizing the work of IT teams, and increasing operational efficiency. ### 22. Cuts Alert Noise, but Setup and Reporting Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Antony P. | Cloud enginering Manger, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about BigPanda?** It reduces alert noise and improves incident management by grouping related events, which provides a clearer view of outages. **What do you dislike about BigPanda?** The dashboard and reporting capabilities feel limited, and the initial setup feels the same. It’s complex, and we need significant configuration and tuning before we can get the full value from the product. **What problems is BigPanda solving and how is that benefiting you?** It solves the problem of alert overload. Before Big Panda, I was receiving a lot of alerts from different monitoring tools, which was very difficult to track and manage. Now Big Panda automatically correlates related alerts into a single incident, which saves me time and makes my overall view much easier. ### 23. It makes incident management easier and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja R. | Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** it makes it easier to monitor incidents and understand what is happening across different systems. I especially like how it brings alerts together and helps reduce unnecessary noise. **What do you dislike about BigPanda?** About BigPanda is that it can take some time to understand and get used to all the features. The interface can feel a little overwhelming at first, and sometimes there are more alerts than needed. **What problems is BigPanda solving and how is that benefiting you?** Managing too many alerts and incidents from different systems in one place. It makes it easier to identify important issues, reduce alert noise, and understand the root cause faster. ### 24. Effortless Incident Management with Real-Time Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Palak G. | Specialist, Accounting, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 04, 2026 **What do you like best about BigPanda?** I really like BigPanda's ability to correlate multiple alerts into a single incident, which makes managing incidents more efficient. The real-time incident updates are great, and I appreciate how seamlessly it integrates with tools like ServiceNow and Datadog. **What do you dislike about BigPanda?** The setup can be complex and the interface could be more intuitive for new users. The setup could be simplified with guided onboarding, pre-built templates while the interface could be improved with a cleaner layout. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda to consolidate, correlate, and prioritize IT alerts, allowing us to detect incidents faster and find their root cause. I like the ability to correlate multiple alerts into a single incident and the real-time incident updates with seamless integrations. ### 25. BigPanda Speeds Incident Resolution with Smart AI Alert Correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit M. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigPanda?** I like big panda because it leverages AI to correlate and prioritise IT alerts helping identify and resolve incidents faster. **What do you dislike about BigPanda?** One thing I dislike about big Panda is that it can have a learning cough during initial set up and tuning, specially in complex environment **What problems is BigPanda solving and how is that benefiting you?** A big panda solve the problem of alert overload by using AI to correlate related incidents and identify root causes faster benefits by reducing manual efforts, issue resolution and improving overall system reli ### 26. Faster Incident Response with Clear Root-Cause Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Shreya R. | Senior Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** It makes it easier to identify important incidents, understand the root cause, and respond faster **What do you dislike about BigPanda?** not much to dislike, but sometimes it can take time for new users to understand all the features and configurations **What problems is BigPanda solving and how is that benefiting you?** It brings the information together in one place, which makes it easier to identify important issues and understand what needs attention. For me, it helps save time, reduces manual effort, and allows me to respond to incidents more quickly ### 27. Automatically Correlates IT Alerts into Meaningful Incidents **Rating:** 5.0/5.0 stars **Reviewed by:** hema s. | Sr. Accounts Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** Its ability to automatically correlate huge volumes of IT alerts into meaningful incidents, helping teams cut through alert noise and identify root causes faster **What do you dislike about BigPanda?** One downside of bigpanda is that its setup nd tuning can be complex, especially in large environment with many monitoring tools and integration. **What problems is BigPanda solving and how is that benefiting you?** It helps IT teams manage too many alerts from different monitoring tools by automatically grouping related alerts, reducing nosie, and identifying likely root causes faster. ### 28. BigPanda Quickly Correlates IT Alerts to Resolve Incidents Faster **Rating:** 5.0/5.0 stars **Reviewed by:** Summati M. | Event organiser, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2026 **What do you like best about BigPanda?** I like big Panda because it quickly identify and correlates IT shows helping teams, resolve incident faster and reduce downtime **What do you dislike about BigPanda?** I dislike that my big panda can be complex to configure and may require significant customisation for special business **What problems is BigPanda solving and how is that benefiting you?** Big Panda reduces alert noise and quickly identifies the root cause of IT incidents, helping me resolve issues faster and minimise downtime ### 29. Alert monitoring and Ticket Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Marco Aurelio G. | Technology Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about BigPanda?** In my experience, it’s a great tool for centralizing all the monitoring for my applications, and it also makes it possible to automate some tasks. **What do you dislike about BigPanda?** The learning curve is slow, and if you don’t configure it correctly, there can be a lot of false positives. **What problems is BigPanda solving and how is that benefiting you?** With automation, if you configure it correctly, the number of repetitive tickets decreases significantly. ### 30. The core problems BigPanda solves **Rating:** 4.5/5.0 stars **Reviewed by:** Jean-Christophe L. | Technical Referent on CyberSecurity, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about BigPanda?** ts agentic AI-powered correlation engine, which gives IT operations teams something they rarely get: clarity. It cuts through massive volumes of alerts and noise, helping teams detect, triage, and prevent incidents far faster and with far less manual effort **What do you dislike about BigPanda?** the biggest drawbacks tend to show up around complexity, cost, and the learning curve — especially for teams trying to modernize legacy environments. **What problems is BigPanda solving and how is that benefiting you?** BigPanda reduces noise, accelerates incident response, and gives you unified visibility across your stack — which directly improves uptime, MTTR, and team efficiency. ### 31. Exceptional event correlation that slashes MTTR, despite complex legacy integrations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 07, 2026 **What do you like best about BigPanda?** I highly value its intelligent event correlation engine, which dramatically reduces alert noise from our diverse monitoring stacks and helps the team focus on actual critical incidents. **What do you dislike about BigPanda?** The initial configuration and fine-tuning of custom correlation logic for our older, legacy monitoring tools required a steeper learning curve and much more time than initially anticipated. **What problems is BigPanda solving and how is that benefiting you?** It mitigates severe alert fatigue by clustering thousands of raw monitoring events into actionable incidents, which significantly accelerate our mean time to resolution (MTTR) and minimizes service disruptions. ### 32. Unified Alerts, Time-Saving but Complex Setup **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about BigPanda?** I like how BigPanda notifies me about small changes from anywhere in the software. This feature helps me save time and easily detect any small changes, making it valuable for my IT operations. **What do you dislike about BigPanda?** I find the setup complexity of BigPanda to be a bit challenging. Fine-tuning the automation rules to set it up properly requires some effort. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda for root cause analysis in IT operations. It unifies alerts from different modules and notifies me about small changes, saving time and helping me easily detect issues. ### 33. Powerful AIOps Event Correlation That Cuts Alert Noise **Rating:** 4.5/5.0 stars **Reviewed by:** Esmeralda H. | Tax processing consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigPanda?** It stands out for its powerful AIOps event-correlation engine, which drastically cuts through alert noise and helps streamline incident management. **What do you dislike about BigPanda?** It has a bit of a steep learning curve during the initial setup. **What problems is BigPanda solving and how is that benefiting you?** It addresses IT alert fatigue and fragmented data by using AI to ingest, normalize, and correlate millions of raw monitoring events, turning them into actionable insights. ### 34. BigPanda Turns Alert Noise into Actionable, AI-Driven Incidents and remediation **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed M. | Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 02, 2026 **What do you like best about BigPanda?** BigPanda excels at correlating alerts from multiple monitoring tools into clear, actionable incidents. This helps reduce alert noise, speeds up root-cause analysis, and enables IT operations teams to resolve issues faster with AI-driven insights. **What do you dislike about BigPanda?** Nothing to share about the BigPanda product as of now. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps eliminate alert overload by correlating related events into a single incident. This enables faster root cause analysis, reduces MTTR, and improves the overall efficiency and reliability of IT operations. ### 35. Effortless Security Management with BigPanda **Rating:** 4.0/5.0 stars **Reviewed by:** Ambrish M. | Network Security Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 04, 2026 **What do you like best about BigPanda?** I like BigPanda for its ease of use and implementation. I also appreciate that all the ISO 27001 standards and compliance are embedded into it. **What do you dislike about BigPanda?** I would like to suggest that they should approach the enterprise market more aggressively. **What problems is BigPanda solving and how is that benefiting you?** I use BigPanda for network security and infrastructure management, solving access control issues and securing network infrastructure. I like its ease of use and implementation, and appreciate that ISO 27001 standards and compliance are built-in. ### 36. Helpful Alerting Automation, with Room to Do More **Rating:** 3.5/5.0 stars **Reviewed by:** Gayathri R. | Lead Product Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about BigPanda?** It has been very helpful in automating one of our critical alerting engines. **What do you dislike about BigPanda?** Pretty costly so comparisons with the other options constantly are made. The interface is not easy for beginners **What problems is BigPanda solving and how is that benefiting you?** It automates a critical requirement of monitoring, thus helping the Ops and command center to stay abreast of updates in the cluster ### 37. Proactive Outage Detection That Keeps Us Ahead **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa G. | Sales Representative, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about BigPanda?** I like being able to detect an outage before it happens. **What do you dislike about BigPanda?** Sometimes it can be a little slow when using it **What problems is BigPanda solving and how is that benefiting you?** It helps me in an it heavy field ### 38. Intuitive, Easy-to-Navigate Interface **Rating:** 5.0/5.0 stars **Reviewed by:** MD D. | Currently I have been 1 month unemployed but started building my own digital business empire,while looking for a new challenging job as well in the field of Cybersecurity., Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about BigPanda?** The user interface is easy to navigate and use. **What do you dislike about BigPanda?** Nothing i like it and is very easy to use it **What problems is BigPanda solving and how is that benefiting you?** I can use it for my freelancing projects and not difficult to use it ### 39. Turns Noisy Alerts into Context-Rich Incidents for Faster Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra S. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 21, 2026 **What do you like best about BigPanda?** BigPanda is its ability to turn noisy alerts into context-rich incidents, so teams can detect, triage, and resolve issues faster. **What do you dislike about BigPanda?** As per my view I don’t see any dislike thing in Bigpanda **What problems is BigPanda solving and how is that benefiting you?** BigPanda is solving the problem of noisy, fragmented incident management by correlating alerts, adding context, and automating triage and response. For me, that means less time spent chasing false alarms, faster root-cause identification, and shorter incident resolution times. ### 40. Filters Out Irrelevant Data So IT Can Focus on Critical Threats **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen V. | General Laborer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 07, 2026 **What do you like best about BigPanda?** I like that it filters out irrelevant data, so IT operators can focus on the most critical threats. **What do you dislike about BigPanda?** Haven’t really found anything that I dislike about it. **What problems is BigPanda solving and how is that benefiting you?** It keeps me from having to do incident reports on my own. ### 41. AI Agents That Automate L1 Support Before Tickets Arrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about BigPanda?** Automate IT work by giving first responders the answer before the ticket even arrives, and put AI agents on the front lines of L1 operations. **What do you dislike about BigPanda?** When data volumes are high, ingestion can be delayed, which can affect the tool’s overall performance. **What problems is BigPanda solving and how is that benefiting you?** Helps incident management teams surface hidden knowledge across teams and tools. It has reduced mean time to resolution. ### 42. Centralized Visibility and Smart Alert Correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about BigPanda?** the centralized visibility and alert correlation **What do you dislike about BigPanda?** The interface could possibly feel overwhelming for new users **What problems is BigPanda solving and how is that benefiting you?** It reduces alert overload by consolidating related alerts into a single incident ### 43. Fewer Outages So Far, Still Getting Started with BigPanda **Rating:** 3.5/5.0 stars **Reviewed by:** Danielle C. | Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 23, 2026 **What do you like best about BigPanda?** There seems to be less issues and outages during the work day **What do you dislike about BigPanda?** I don't have a specific item that I dislike as this is the first time we are using AI software similar to BigPanda **What problems is BigPanda solving and how is that benefiting you?** IT incidents are alerted much faster leading to more ample work time. ### 44. Our environment gotten quite better because of BigPanda **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2024 **What do you like best about BigPanda?** reducing noise, streamlining incident management, and automating workflows **What do you dislike about BigPanda?** Did not come across about any of them till now **What problems is BigPanda solving and how is that benefiting you?** BigPanda reducing the noise with correlation engine, ServiceNow integration working great for us. ### 45. Excellent AI Enabled Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bharani Raaj K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 08, 2023 **What do you like best about BigPanda?** I like best about Bigpanda is it allows DevOps teams to work more effectively using Machine Learning & Artificial Intelligence technologies by Handling enormous Volumes of Complex raw data, which helps the management to get real-time updates. **What do you dislike about BigPanda?** The Support is not compelling and needs improvement if a Low or Medium support case is required. It takes 3 to 5 days to get a response. If we are escalating, they respond immediately. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has been a critical part of the journey of our enterprise's Monitoring center. Our minimal staff was stretched thin, and Bigpanda ensured we were successful. Open and easy integration Compare to other tools. ### 46. BigPanda - An Effective and Efficient NOC Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jaspreet S. | Network System Engineer, Internet, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigPanda?** 1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. BigPanda’s machine learning will correlate data into a small number of actionable incidents as they are detected in real-time before they escalate into outages. 2) BigPanda's integration with Outbound Tools such as Slack, WebEx, Teams, JIRA, ServiceNow, etc., automates and streamlines the incident response lifecycle across incident triage, ticketing, and notifications allowing accelerated remediation. **What do you dislike about BigPanda?** 1) BigPanda still lacks the feasibility to show the alert count in a particular incident which would be very helpful to NOC and IT Ops in some instances to determine the alert count. 2) BigPanda needs to improve on the Activity Tab front, wherein we can't currently filter between Comments, Incident Sharing and Incident status changes. **What problems is BigPanda solving and how is that benefiting you?** 1) BigPanda’s ability to eliminate IT noise, surface the root cause of problems, and automate manual incident management tasks improving MTTR across the organization. 2) BigPanda's Integrations with CMDB provide Event Enrichment details, improving the quality of data fed to BigPanda’s AI/ML algorithms. This leads to cleansing, preparing and enriching the alert data payload with rich operational and topological context. ### 47. AIOPS intelligent alert correlation tool **Rating:** 3.0/5.0 stars **Reviewed by:** Pavithra G. | Data engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2022 **What do you like best about BigPanda?** Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment
Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents
Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools **What do you dislike about BigPanda?** Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less. **What problems is BigPanda solving and how is that benefiting you?** Single pane of glass to view the incidents. Eliminates the need to log into multiple monitoring tools, thereby reducing duplicate incidents.
Correlating the incidents against the topology and change requests benefits in resolving the incidents faster.
Automation scripts and workflows can be triggered automatically to resolve the incidents from BigPanda console, thereby increasing productivity. ### 48. User friendly while using correlation **Rating:** 2.5/5.0 stars **Reviewed by:** Erik R. | Application Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 15, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigPanda?** The application for the most part on the surface extremely user-friendly. The analytics displayed are layed out in a way that could be shown to any executive and they should be able to clearly understand what the infographic means. **What do you dislike about BigPanda?** I am a little let down by the machine learning aspect of the Big Panda. The correlations we're getting appear to just be a large pivot table labeled out line by line. The system just appears to be taking the most common entities and listing them i'm not seeing where the learning is coming in. **What problems is BigPanda solving and how is that benefiting you?** Big Panda is providing a singular point to funnel our alarm data for tracking incidents in a timely manner from a multitude of different integration sources into ours or our client's ticketing instances. ### 49. Excellent alert monitor by BigPanda **Rating:** 4.5/5.0 stars **Reviewed by:** Zahrah A. | System Administrator, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 21, 2022 **What do you like best about BigPanda?** We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets. **What do you dislike about BigPanda?** BigPanda delays or slows down a bit if the structure is integrated with extensive infrastructure and external tools. Other than these issues, everything is perfectly structured. **What problems is BigPanda solving and how is that benefiting you?** The automated ITOPs linked with ServiceNow have created an automation that helps with our incident alert and the troubleshooting process we need to fix the issues. It enables us to find the problem directly. ### 50. Unified Analytics in action. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick G. | Senior NOC Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 16, 2022 **What do you like best about BigPanda?** The BP team was very insightful and I like the way they organized the meeting. The free drinks were a great way to give the meeting an extra level to help bridge the gap of not having everyone in a room together. The cool thing about the meeting was that after the presentation was done some of the attendees stayed over and talked through some of their personal experiences which gave more insight about how BP is being used in different places. **What do you dislike about BigPanda?** I think that the meetings could have a section for the attendees to have a good Q&A for their use cases at the end. I think it was really valuable hearing from them plus the guest speakers. **What problems is BigPanda solving and how is that benefiting you?** Allowing the user to choose better analytics/building their custom views allows better data to be pulled out of the application to generate KPIs in different angles for stakeholders. ## BigPanda Discussions - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 3 comments, 1 upvote - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+00%3A47%3A05+-0500&secure%5Bsession_id%5D=a7af6eb8-b994-408d-b20e-86788d57d669&secure%5Btoken%5D=44fa16b966d88b79fad67d6861881cedd6448b4e15417b638b6560d78138df0e&format=llm_user) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,238 reviews)