--- title: ShipStation Reviews meta_title: 'ShipStation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 588 reviews by the users' company size, role or industry to find out how ShipStation works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 588 scale: '5' date_modified: '2026-07-29' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ShipStation Reviews **Vendor:** ShipStation Global **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.3/5.0 **Total Reviews:** 588 ## About ShipStation ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer-loyalty with a branded returns and exchanges branded portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping:Ship globally with confidence, with prepaid duties and taxes, customs forms, and more. ## ShipStation Pros & Cons **What users like:** - Users praise the **ease of use** in ShipStation, enjoying seamless integration and smooth daily shipping operations. (10 reviews) - Users value the **easy integrations** with various systems, enhancing efficiency and streamlining shipping processes effortlessly. (8 reviews) - Users value ShipStation's **seamless integrations** , enhancing efficiency and simplifying their online shipping processes effectively. (8 reviews) - Users value the **excellent ecommerce integration** of ShipStation, making shipment management seamless and efficient across platforms. (6 reviews) - Users find the **shipping options and automations** of ShipStation invaluable for streamlining their shipping workflows. (6 reviews) - Customer Support (5 reviews) - Users value the **easy rate comparison** feature, simplifying shipping decisions and enhancing user experience. (5 reviews) - Users find **easy shipping integration** with ShipStation crucial for streamlining logistics and enhancing business efficiency. (4 reviews) - Fast Shipping (4 reviews) - Functionality (4 reviews) **What users dislike:** - Users lament ShipStation's **high costs and lack of support** , feeling exploited and frustrated by policy changes. (6 reviews) - Users face **poor customer support** with slow responses and unhelpful solutions, leading to frustration and broken systems. (6 reviews) - Users find the **limited payment options** on ShipStation restrictive, impacting their overall purchasing flexibility. (4 reviews) - Users find the **complexity** of setting up ShipStation features challenging, necessitating customer support assistance frequently. (3 reviews) - Users find ShipStation **not user-friendly** , citing clunky interface, slow performance, and frustrating customer support experiences. (3 reviews) - Users find the **interface design clunky** , making it less intuitive and frustrating to use ShipStation effectively. (3 reviews) - Printing Issues (3 reviews) - Users are frustrated by **shipping limitations** that cause orders to reappear and complicate the user experience. (3 reviews) - Users face significant **technical issues** with ShipStation, including slow performance and unresolved bugs affecting overall functionality. (3 reviews) - Account Issues (2 reviews) ## ShipStation Reviews ### 1. Love the product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about ShipStation?** I can easily change the ship from location. I also enjoy being able to compare rates easily. **What do you dislike about ShipStation?** After the order ships, it returns back in my order list as if it’s a new order. Also, I have to uninstall then reinstall shipstation connect every week in order for it to find my printer. **What problems is ShipStation solving and how is that benefiting you?** It's allowing me to prepay for postage and print labels which allows me to skip the line at the post office. ### 2. ShipStation Just Lost a Long-Time Customer **Rating:** 0.0/5.0 stars **Reviewed by:** Mike U. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about ShipStation?** Its history . . . but that is now history. **What do you dislike about ShipStation?** I’ve been a loyal customer of ShipStation since 2015—nearly a decade of paying for their service without issue. But this past week has been a nightmare. Out of the blue, all of our API connections stopped working, and we began receiving error 402 across the board. No notice. No warning. Just a broken system. When I reached out, I was eventually told I needed to upgrade to a higher-tier “Gold” plan—despite being well under the shipping and selling channel thresholds that supposedly justify that tier. So let me get this straight: after years of paying for your service and building our workflow around your platform, you arbitrarily cut off API access and hold it hostage behind a paywall—even though we’re using a fraction of what we’re allowed? That’s not a “policy change.” That’s a cash grab, plain and simple. To make matters worse, customer support was robotic, scripted, and infuriatingly slow. I had to talk to an AI assistant that couldn’t understand the problem, and when I finally got to a human, they repeated company lines about “new policies” and offered no real solutions. The support rep even admitted the usage didn’t justify an upgrade—but still told me to pay more if I wanted it to work. This is a betrayal of customer trust and a shining example of how not to treat long-term users. I’ve canceled my account and will never recommend ShipStation again. If you’re a business owner relying on stable integrations and transparent pricing, look elsewhere. There are plenty of other platforms that won’t pull the rug out from under you for a few extra bucks. **What problems is ShipStation solving and how is that benefiting you?** It was solving integration and workflow issues. **Official Response from Hunter Nagar:** > First and foremost, we want to sincerely thank you for being a loyal ShipStation customer since 2015. We’re truly sorry to hear about your recent experience and the frustration it’s caused. Your feedback is not only heard — it’s valued. We understand how disruptive unexpected changes can be, especially when your business relies on our platform for daily operations. You’ve invested nearly a decade in using ShipStation, and we deeply regret that this change around API access left you feeling blindsided and unsupported. To provide some clarity: Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction. I have reached out to you personally to discuss potential options in hopes to find a way forward that addresses your concerns and shows you the level of care and support you deserve, so keep an eye on your email inbox. Thank you again for taking the time to share your experience — we’re listening. - Hunter ### 3. Excellent option for order shipping **Rating:** 5.0/5.0 stars **Reviewed by:** B T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about ShipStation?** Never let me down, it is basically a set it and forget it link from my website to our shipping platform. It integrates all the different accounts/rates from the different couriers. It is excellent **What do you dislike about ShipStation?** the price, and if you go over the quota for your subscription, it should alert you. **What problems is ShipStation solving and how is that benefiting you?** not having to process shipments manually, one by one. ### 4. Flexible Platform with Great Rate Shopping, But Limited Billing Options **Rating:** 5.0/5.0 stars **Reviewed by:** Keith N. | VP - eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** The ability to shop rates and the overall flexibility of the platform. It's also a plus that it's fully integrated to Rithum. That made implementation super easy. **What do you dislike about ShipStation?** There are no billing options. Everything must be paid by credit card or a direct debit to my bank account. **What problems is ShipStation solving and how is that benefiting you?** ShipStation is providing more economic shipping rates and options to help us get products to our consumers as quickly as possible. ### 5. An almost perfect ecommerce shipping solution **Rating:** 1.0/5.0 stars **Reviewed by:** Andrew W. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ShipStation?** Shipstation is the hub to the wheel of my business. It integrates into almost all of my e-commerce channels and several of my shipping services. It excels at managing in and outbound orders to my 3rd party shipping warehouse. I am able to focus on growing my business instead of operating in it. A key to my success as a small company. **What do you dislike about ShipStation?** While the software tracks my inventory, it does not help me manage it. I would really like to see a feature that alerts me to low stock, or the ability to manage my product packaging independently of the SKU it is attached to. These are processes I have to manually do at the time of this writing (May 2023). **What problems is ShipStation solving and how is that benefiting you?** Since I use a 3rd party shipping provider, I don't have to manage customer orders. My 3PL logs into my account every morning and sends out orders. It streamlines my process and gets the product to my customers quickly. I can also monitor my inventory and SKU so I know when to order more. There are also decent reports features that let me look at my last month's order volume to include how many times coupons are used. I use this to calculate my monthly cost of goods sold. ### 6. Well-Designed and Reliable, Though Support Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Max I. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** This software is very well designed, with almost no outages and reasonable shipping prices. **What do you dislike about ShipStation?** On the few occasions when I needed assistance, customer support did not perform at their best. However, I was still able to get my issues resolved. **What problems is ShipStation solving and how is that benefiting you?** It has simplified how we connect to various marketplaces by allowing us to manage everything from a single platform. ### 7. Scalable Shipping Platform with Room for UI and Shopify Integration Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph E. | Ecommerce & IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about ShipStation?** Great shipping platform that scales with you. **What do you dislike about ShipStation?** Sometimes I feel like the UI is a bit overcomplicated, and the latest integration with Shopify has one limitation. **What problems is ShipStation solving and how is that benefiting you?** It is solving having a shipping platform to integrate our carrier rates into. ### 8. Effortless and Simple Process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** The ease of use. All relevant information is pre-loaded on a template. **What do you dislike about ShipStation?** Only means of customer support contact is through email. If you try calling, you are place on hold for a very long time until you give up! **What problems is ShipStation solving and how is that benefiting you?** The ability to ship our ecommerce orders. We don't have a large volume of orders however ShipStation has many plans to choose from. ### 9. Great Shipping Integration, But Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** It connects with all the things I need about shipping. **What do you dislike about ShipStation?** It's not as intuitive as it could be and you kind of have to know more about shipping. **What problems is ShipStation solving and how is that benefiting you?** Prompting and queuing shipping for smaller scale. It'd be nice if it was more easy to use for the strict use case of my company. ### 10. Once great, now falling behind other platforms **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** A little outdated, glitches aren't syncing our fulfilled orders properly, API issues that wouldn't resolve, now only used for pick lists **What do you dislike about ShipStation?** No new features that aren't on other platforms for cheaper; lack of customer support or knowledge base. **What problems is ShipStation solving and how is that benefiting you?** Pick lists, combining shipments, insurance details **Official Response from Hunter Nagar:** > Thanks so much for your thoughtful review and for calling out some of the features that are helping streamline your workflow — especially pick lists, combined shipments, and our detailed insurance display. We really appreciate you taking the time to highlight both what’s working and where there’s room to improve. We understand that plan pricing can sometimes feel like a tough fit depending on your business’s needs, and your feedback helps guide how we shape our offerings moving forward. If you ever need assistance or would like to explore plan options further, feel free to reach out to our support team — or just send us a DM with the email associated with your ShipStation account, and we’ll have someone connect with you directly. Thanks again for being with us! - Hunter ### 11. Seamless Integration with Multiple Shipping Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about ShipStation?** Fluid integration with multiple shipping providers. **What do you dislike about ShipStation?** Nothing specific. The system works well most of the time, with very little down time. **What problems is ShipStation solving and how is that benefiting you?** Quick order quotes from all available providers, and effective integration with website and CRM. ### 12. Shipstaton, sounds good, but its not **Rating:** 1.0/5.0 stars **Reviewed by:** Ian G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about ShipStation?** At first it seemed like such a great solution, if you have not shipping volume you can get what you think are good rates for shipping. But there are far simpler and easier solutions, like pirate ship **What do you dislike about ShipStation?** 1) Support team is rarely availble, long waits to get through to anyone. 2) They don't resolve technical issues, we've reported bugs that have been unaddressed for years. 3) The solution is slow and clunky, screens take forever to load, and the app is riddled with unexpected behavior. 4) It's owned by the same company that owns Stamps.com, ShipEngine, but they try to play games like these are separate companies when these solutions don't work well together. 5) It's nearly impossible for figure out what the best rate is for a given shipment, without wasting a ton of your time. If it takes you 15 minutes to save $.14 on a shipment, was it worthwhile? **What problems is ShipStation solving and how is that benefiting you?** Shipstation is supposed to make it fast and easy to ship out orders. **Official Response from Hunter Nagar:** > We’re genuinely sorry to hear that your experience with ShipStation has been so frustrating — especially after sticking with us for as long as you did. It’s disappointing to know we didn’t live up to your expectations, and we appreciate you sharing where things went wrong. We understand how difficult it is when a tool you rely on becomes more of a burden than a benefit. Whether it’s technical issues, confusing workflows, or not seeing the value you expected — your feedback makes it clear that we have room to grow. If you’re open to it, we’d really appreciate the chance to understand more. We value your perspective and would love the opportunity to connect directly, dive deeper into the issues you’ve experienced, and explore how we might make things right. If you’re open to it, please DM us with the email associated with your ShipStation account so we can have a team member reach out. even if you’ve moved on. Your insight can help us do better. Thank you again for taking the time to be so honest. - Hunter ### 13. Horrible Support, Keeps raising prices or removing features **Reviewed by:** Brandon R. | Owner Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about ShipStation?** I've used shipstation for 3+ years and it has consistently gotten worse. I really don't like anything about it. **What do you dislike about ShipStation?** Their support is TERRIBLE. They constantly raise prices or remove features forcing you to go up to a different monthly package. It is a really bad software, don't use it. **What problems is ShipStation solving and how is that benefiting you?** None, I'm switching to a different provider. **Official Response from Hunter Nagar:** > We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share this feedback. It’s never our intention to leave our users feeling frustrated or unsupported — especially long-time customers like yourself who’ve been with us for 3+ years. We understand how disappointing it must feel to see changes in pricing and features that don’t seem to reflect added value. We’d genuinely love the opportunity to connect with you directly to better understand what went wrong and see if there’s anything we can do to make things right — or even help bring you back to the platform and shipping seamlessly again. If you’re open to it, please DM us with the email associated with your ShipStation account and we’ll have someone reach out right away. Regardless of what you decide moving forward, we’re grateful for your feedback and the time you spent with us. - Hunter ### 14. Easy to Setup and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** Was fairly easy to install and use. Customer support was very helpful when needed. **What do you dislike about ShipStation?** Found it a little difficult to find shipping info for a repeat customer. **What problems is ShipStation solving and how is that benefiting you?** Printing clear shipping labels at a decent price. ### 15. Support is a joke **Rating:** 0.0/5.0 stars **Reviewed by:** Stephanie H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about ShipStation?** The only good thing I can say is actually a negative. I enjoy having all my data in one platform, however I completely regret choosing Shipstation because they make it impossible to migrate 10+ years of data in order to leave and go to a competitor. **What do you dislike about ShipStation?** Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, most recently I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that! **What problems is ShipStation solving and how is that benefiting you?** I enjoy having all my order/shipping data in one platform, however I completely regret choosing Shipstation because they make it impossible to migrate 10+ years of data in order to leave and go to a competitor. ### 16. Great Odoo Integration, But Interface Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** Integrates *almost* seamlessly with Odoo. **What do you dislike about ShipStation?** Interface is a bit clunky. Not very intuitive at times. **What problems is ShipStation solving and how is that benefiting you?** No problem solving really. It's just shipping software. ### 17. Must have for any Multi Channel high volume shipper **Rating:** 3.5/5.0 stars **Reviewed by:** Bob C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about ShipStation?** There is a lot to like about ShipStation: - It easily integrates with may different Selling channels Amazon, E-Bay, Jet, Facebook, Google Shopping, Walmart and our own website. - many different shipping services, we Use USPS, UPS, FedEx options but there are many more available. - Customizable labels, packing slips, and tracking pages are very professional. - Ability to batch large volumes of orders and automatically confirm tracking back to channels and customers. - Order / Customer / Tracking all super easy to look up in one location - Customizable fields by each user, allows you to see information specifically the way you want. - Customer Service is very responsive and helpful ShipStation has greatly simplified our operation. **What do you dislike about ShipStation?** I wouldn't complain about much. My one request is that it would allow shipping to be bought through "Amazon Buy Shipping" as this service does have some advantages for Amazon Orders. Personally I prefer the V2 over the V3, but thankfully I am not forced into the new version in which larger fields allow less room for viewing required columns **Recommendations to others considering ShipStation:** If you ship more than 50 packages a day or operate on multiple sales channels definitely give it a try **What problems is ShipStation solving and how is that benefiting you?** We have tried quite a few shipping integrations. ShipStation has satisfied our needs and we are no longer looking for a better solution ### 18. An unfortunate necessity for my business **Rating:** 1.0/5.0 stars **Reviewed by:** Matthew B. | Search Engine Optimization Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about ShipStation?** It's the only app out there that lets me process shipments from woocommerce the way I need with return labels (rentals). **What do you dislike about ShipStation?** Everything else. It's a truly terrible system in every way possible. The very worst part is it takes me 30-40 clicks EVERY SINGLE TIME I want to log in. Which is daily. I don't generally have anger problems, but nothing makes me want to take a sledgehammer to my computer more than having to log in to Sh*tstation. They don't care about their customers and know they hold all the power, so as long as they get paid, they render whatever was designed a decade ago and leave you to fend for yourself. **What problems is ShipStation solving and how is that benefiting you?** Lets me do shipping with return labels ### 19. Ease of use and efficiency. **Rating:** 4.0/5.0 stars **Reviewed by:** Ron G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ShipStation?** With numerous selling channels and options for shipment and delivery, Shipstation is able to roll all of those together in one place with an efficacy that is top notch. Shipstation also helps make international shipments less tedious and reliable. The API allows for quick and easy updates with our carriers of choice. We can also turn off options that do not apply to our business, aiding in efficiency. Another great feature is the chat option when customer service is needed. As a company, we have up to 12 employees using Shipstation throughout the day, and I don't need to field many questions or concerns given the intuitive nature of its application. We continue to grow and add selling channels, and it's never been an issue to implement the tools available to continue to get product to our customers. Even the occasional switch from a carrier has never presented an issue because of the ease in which we are able to intergrate them into our model. **What do you dislike about ShipStation?** There are occasional errors and glitches that can last hours, sometimes days. There are workarounds, but they're outside of routine and can be time consuming. **What problems is ShipStation solving and how is that benefiting you?** Seemless integration between mulitple selling channels. The ability to change ship-to and ship-from addresses, save them, and reuse saves much time. ### 20. Shipstation makes multiple shipping options so easy an absolute must for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Lliam G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about ShipStation?** Shipstation makes it super simple for users to manage thousands of parcels every day **What do you dislike about ShipStation?** support is mostly out of hours and when the system goes down, theres not much you can do but wait **What problems is ShipStation solving and how is that benefiting you?** Shipstation helps to manage costs of a business by using the lowest cost shipping supplier based on product quantities, super simple to use and setup so it saves a huge amount of money ### 21. Powerful Shipping & Inventory Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Nate D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ShipStation?** ShipStation is a user friendly software that doesn't require much training to onboard staff. **What do you dislike about ShipStation?** The interaction between ShipStation and ShipStation Connect leaves much to be desired. These limitations lead to extra clicks and a slower process. Another feature that I had needed and wasn't available was filtering orders by a coupon code. Without this feature I was manually sorting orders, which was a huge waste of time. Another issue is the lack of customer support at the lower package levels. Most of the time I ask for help, I get canned responses from articles I've already reviewed. For example, I was trying to ship from Mexico, and had to go through 4 people before someone told me that was not possible with ShipStation. Based on bad advice from other tech support, I set-up additional accounts, ship from locations, inventory, etc. only to have it all be in vane. **What problems is ShipStation solving and how is that benefiting you?** Our shipping costs have gone down ~50% with ShipStation. We have streamlined our order fulfillment process. We are using the inventory tracking and reports to schedule restocking orders. We are using the customer return portal to simplify returns. We using shipping cost data to change our shipping charges on our ecommerce site to minimize our shipping cost. This has saved us an additional 80% of shipping costs, so we're down to 10% of our original costs by using ShipStation rates and insites to push costs to the customer. We have given our distributors accounts so they can create orders themselves, streamlining the dropshipping for distributors. ### 22. Helps keep shipments organized **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie B. | Director of Web Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ShipStation?** Shipstation integrates with Magento and Finale, which has been instrumental in automating our processes. It also has a way to connect our custom-built stores. The interface is well organized and the global search feature makes it easy to find what you're looking for. **What do you dislike about ShipStation?** Shipstation was supposed to use the data from Finale to automatically update our Magento inventory numbers. This function has never worked. There is no way to automate orders to use Fedex Ground Collect. Ground Collect must be selected every time, which slows down our processes. If a Magento order does not sync correctly the first time, the connector will not retry and we need to enter that order manually. **What problems is ShipStation solving and how is that benefiting you?** Shipstation helps us keep all our shipments organized. It also automates all of our shipment notifications and eliminates the need to manually keep an eye on tracking to keep our customers updated. ### 23. Horrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Jim M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about ShipStation?** Product itself is great when it works. Easy to setup and get rolling with WooCommerce. **What do you dislike about ShipStation?** Support is absolutely horrendous and caused us to leave the platform. They did not read any part of our support request and at best, kept pawning us off on support articles that were loosely related to some of the words we mentioned. After nearing 2 weeks of the business impacting issue, no progress what-so-ever and asking for it to be escalated, we cut our losses and are leaving the platform. **What problems is ShipStation solving and how is that benefiting you?** Missing accurate rate shipping and automation of the flow of shipping between us receiving the order to it being received by the customer. This was working great... ### 24. Efficient and Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ShipStation?** I love how shipstation seamlessly connects with our Magento Store - it makes our shipping process very smooth and streamlined! **What do you dislike about ShipStation?** Customer support has been inconsistant over the year. I loved having a human to talk to, now the chat is only bots and its hard to get an answer when there is a problem beyond the basics. I also don't that you cant delete return labels from the system that were never used. it just gunks up the system - there should be a way to make them go away without having to mark them "received." **What problems is ShipStation solving and how is that benefiting you?** Shipstation makes it easy and inexpensive to ship - we ship about 300+ packages a week, almost double what were shipping when we started using Shipstation, and its made it easy for us to scale. ### 25. Riddled with Bugs and Constant Issues **Rating:** 1.0/5.0 stars **Reviewed by:** George H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about ShipStation?** I like how you can link multiple sales channels to a single shipping platform. **What do you dislike about ShipStation?** I have been using Shipstation for quite a few years now, and tried a few other platforms before landing with Shipstation. It started out working pretty well, and the support we would receive was very good also, but then as shipstation started to grow, they have done nothing but make the software worse along with the customer service. We used to have a dedicated support person that we had a direct line to that would help out if anything weird happened, which they took away. When you encounter issues, which will be often, plan on waiting weeks, or even months for it to be taken care of. It's terrible, and if there was another software program out there that does what shipstation does, I would have been gone long ago. There is always some dumb issue, for example, last week, I had 80 orders to ship. I usually print a pick list, then print the labels, and I'll go and pick the items that need to be shipped while the labels are printing. For some reason, this time, Shipstation decided to print the labels four times instead of once, so instead of having 160 labels used (80 shipping labels and 80 packing slips) I had a stack of 640 labels of which 460 of them went into the trash. Come on Shipstation. Really? There are always little issues like this, and it is very annoying. **What problems is ShipStation solving and how is that benefiting you?** It allows me to ship orders from multiple sales channels. ### 26. Fantastic for growing businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about ShipStation?** We have tried a few other platforms besides Shipstation and for the cost and relative ease of use, Shipstation has been the one we have stuck with. For growing businesses who don't have thousands to spend monthly on software, Shipstation is hands down the best we have come accross, ecspcially for the value. Love the robust integrations and connection options and the support offered is great. **What do you dislike about ShipStation?** Shipstations is fairly straightforward, as with any program, there is always a learning curve. It does seem like we are consistently learning a more efficent way to use Shipstation. The 3 biggest areas for improvement: 1. While the essential reports are available, it would be great if the reporting options were customizable (able to pick all criteria desired in a single report) and able to set to run automatically. 2. More help leveraging/implementing various business specifc ship methods (such as Mail innovations, USPS sorting capabilities (tray/sack labels) - Flats, presorted/automated discouting options. 3.More robust inventory management tools - such as expiration dates/lot number tracking,easier warehouse location set up (very manual process) - I get that Shipstation is a shipping platform and has integrations for more robust inventory apps - but would prefer to not need to go outside of Shipstation for these needs - the current inventory management tools are so close to being excellent, but stop short. **What problems is ShipStation solving and how is that benefiting you?** Having a central shipping platform and centralized order management system. ### 27. Better than expected after using Shipworks **Rating:** 4.5/5.0 stars **Reviewed by:** henry d. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ShipStation?** It is easy and powerful to use. It connect to different stores easily. Support is generally great and helping to anser questions and very responsive. We use it 7 days a week and very rare to experience outage. We like how easy it is to integtrate with all our stores. Implementing on new workstations is a breeze using Shipstation connect. **What do you dislike about ShipStation?** hard to customize packing slips. I dont like the surcharge for using my own carriers. Shipping prices are higher that someone like Shopify for USPS. **What problems is ShipStation solving and how is that benefiting you?** It solves shipping from all our stores in one convinient location. ### 28. Efficient Shipping Simplified: A User's Perspective on ShipStation **Rating:** 5.0/5.0 stars **Reviewed by:** Krish K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ShipStation?** I appreciate ShipStation's intuitive interface which streamlines the order fulfillment process. The ability to automate shipping rules saves considerable time, and the seamless integration with multiple sales channels and carriers has significantly improved our operational efficiency. Their discounted shipping rates have also been a game-changer, reducing our shipping costs and improving our bottom line. **What do you dislike about ShipStation?** While ShipStation offers robust features, I find the occasional software glitches and downtime to be disruptive. The initial setup can be complex when configuring advanced rules, and the learning curve for new team members is steeper than I'd like. I also believe there is room for improvement in their reporting features to provide deeper insights into shipping costs and trends. **What problems is ShipStation solving and how is that benefiting you?** ShipStation has been instrumental in automating our order fulfillment process, allowing for quick batch processing and label creation which has cut down our shipping time by half. The platform’s ability to compare shipping rates across carriers in real time ensures we're always getting the best deal, which is crucial in maintaining profitability. With the integration of inventory management, we have better control over stock levels, reducing the risk of overselling. The branded packing slips and labels have enhanced our customer unboxing experience, contributing to repeat business. Overall, ShipStation has provided us with a scalable shipping solution that supports our growing online presence, ensuring customer satisfaction and loyalty. ### 29. Comprehensive and dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Helene W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** We've been using Shipstation for about five years, and have seen it grow and mature into a stable, dependable and comprehensive product. Being able to use Shipstation's UPS account for our UPS orders is a major advantage for us, because UPS would never give us as good rates as they were quoting our customers. So we were often paying more for a UPS shipment than the customer paid us. Being able to use the Shipstation account completely eliminated that problem. The feature list has expanded over what was available when we first switched from stamps dot com, and I can't think of anything we might need now that Shipstation doesn't provide. We appreciate the ease of voiding a shipment when that's necessary, and it's also easy to issue a return label. **What do you dislike about ShipStation?** The only (and minor) complaint I have is that new features appear to have been introduced sometimes without as much advance warning as I'd like. **What problems is ShipStation solving and how is that benefiting you?** Shipstation pulls in all the pending orders from our website and sets them up ready for us to enter the parcel weight. That's all we have to do. There is far less manual entry than there used to be, which is really appreciated as our volume increases. ### 30. Lots of business function in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Paige B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** I love that ship station can be a Dashboard for all of our selling platforms and that we can print packing slips consolidate orders as needed or break apart shipments as needed. All of the rules and tagging features are also so useful in helping my team manage our business. I recently changed website platforms and took ShipStation with me. I didn't want to use their native shipper! **What do you dislike about ShipStation?** Sometimes updates aren't seamless and cause issues for a few days. For example when USPS went from first class to ground, things for shaky BUT tech support is always there to help **What problems is ShipStation solving and how is that benefiting you?** Cost of shipping is a major issue and I can easily figure out the most cost-effective and time effective way to ship and keep my customers happy and protect our bottom line. Recently I noticed a message will pop up letting me know if I can save money with a competing shipping service. ### 31. Fantastic platform for ecommerce shipping and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Kelaiah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** ShipStation for our ecommerce has been the glue keeping us together. It's how we sync our orders most efficiently to our inventory management system, it's how we keep track of our orders, it's how we're able to send out transfers to our other locations. It's been significantly helpful with how all of our platforms run. I couldn't recommend it enough. I don't know how our store would function without it. We use it every day. **What do you dislike about ShipStation?** Its inventory management system could use some work. We have nested locations and expiry rotation based on location, so it's not comprehensive for us to stop using our inventory platform. If it could iron out those kinks, we would definitely consider moving our inventory there. Also, customer support hasn't always had solutions or didn't escalate issues with adding new shipping integrations. **What problems is ShipStation solving and how is that benefiting you?** I understand that the shipping profile integrations can slow down the server, which is why I really appreciate the rates they give for built-in shipping options. They're also very fast to fix the server when it goes down. ### 32. Automating shipping workflows , save money and time with shipstation **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** Ahoy, fellow e-commerce enthusiasts! I am over the moon about ShipStation, and let me tell you, it's been a game-changer for my online business. If you're sailing the vast seas of shipping chaos, ShipStation is the compass you never knew you needed. First and foremost, the user interface is a breeze to navigate. I've tried other shipping platforms, but ShipStation's clean design and intuitive layout make it a joy to use. From importing orders to choosing shipping carriers, every step feels like a smooth sail, even for someone like me who isn't a tech wizard. But it's not just about looks—ShipStation delivers where it matters most: efficiency. The automation features are a dream come true. I set up rules for order processing, and suddenly, I have more time to focus on growing my business instead of drowning in paperwork. The batch processing feature is a true time-saver; I can process multiple orders in one go, leaving me with more time to enjoy the things that matter. Now, let's talk about the real treasure—integration. ShipStation seamlessly integrates with my e-commerce platforms, marketplaces, and even my favorite accounting software. It's like ShipStation is the glue holding all the different elements of my business together. No more jumping between platforms or manual data entry—I can't express how much stress this has saved me. **What do you dislike about ShipStation?** Nothing at all !! Shipstation has saved us a lot of time and money **What problems is ShipStation solving and how is that benefiting you?** N/A ### 33. Review of ShipStation at the request of G2 **Rating:** 3.5/5.0 stars **Reviewed by:** Yves C. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** One product for all carriers. I can rate ship between carriers. **What do you dislike about ShipStation?** Its slow, klunky, performance is inconsistent. Splitting goods in package is horribly difficult. There is no adequate (in my opinion) pack confirmation. There is an opportunity to effectlivey configure pack confirmation to also allocate goods to cartons. Go look at how easy Groove Packer is easy to use. My problem with Groove Packer is its a different product. I cannot get carton content/carton split data out of GP into Ship Station. For a pack confirmation process to work I need ability to feed order pick(ed) information. Pick data does not alway match order data. Speed and perfomance needs to improve. Managing orders database (purging or closing old orders) is difficult and near impossible. Managing customers is impossible (e.g. fix bad email address, delete bad customer record, update customer record. **What problems is ShipStation solving and how is that benefiting you?** one solution to buy shipping labels from multiple carriers. ### 34. Excellent Shiping Module **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about ShipStation?** All in one shipping module that includes automation of dropship straight from the website. We even started pushing our vendors to use the portal so shipping B2B orders would be automated as well. They just recently updated the layout. It seems a bit more streamlined and less windows to deal with during use. **What do you dislike about ShipStation?** We still have some poking around to do but haven't figured out a few things like running an end-of-day for the drivers. Most recently found out you can schedule a pickup via Shipstation. **Recommendations to others considering ShipStation:** It really is a great way to centralize all of your shipping channels **What problems is ShipStation solving and how is that benefiting you?** We initially started looking around for different APIs to automate the dropship labels and ended up moving all of our shipping to ShipStation. It has been very convenient. They just recently updated the layout. It seems a bit more streamlined and less windows to deal with during use. ### 35. Makes multi-channel order fulfillment easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** I'm able to have all my orders across amazon, shopify, ebay, etsy organized in one place. As a small business owner, this is extremely valuable for my time management. **What do you dislike about ShipStation?** Just some minor issues that I can workaround for now. My amazon orders that contain custom products don't properly import, so I have to log into my amazon seller central dashboard to see what the details are that the customer requested. On shopify and etsy, these details come through without any issues. Also, recently a new dashboard view took away a feature that included a link to my orders with the martketplace. Previously I could click on the amazon order number in shipstation and it opened up a new window directly to the order in my amazon seller central. **What problems is ShipStation solving and how is that benefiting you?** Shipstation helps me manage orders across multiple marketplaces which keeps me from missing an order deadline. ### 36. Easy to use. I can do multiple orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about ShipStation?** Easy to pick best shipping rates & print labels. **What do you dislike about ShipStation?** If a order comes in 6/27 but shipped out 7/1 shipstation will add the # of moved items in the report of 6/27 not on ship out day **What problems is ShipStation solving and how is that benefiting you?** Able to ship out more orders than before. ### 37. Good solution with a few limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ShipStation?** They have just released bundles which is a game changer for us. It integrates with all of our required platforms and we can use Make, to custom any work flows needed. **What do you dislike about ShipStation?** We are unable to have 2 different warehouses and restrict a user to one warehouse. We don't want each warehouse getting confused with the other. As there is the option to have 2 or more warehouses, this seems like a no brainer to implement. Occasionally an order will get dropped and lost in the system. It doesn't happen often but be aware that it does happen so you need to keep on top of all transactions. **What problems is ShipStation solving and how is that benefiting you?** We use Shipstation as a warehouse solution, label printing and to service our orders from online marketplaces. ### 38. Great software for the money **Rating:** 4.5/5.0 stars **Reviewed by:** Joe B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** Overall it works great, provides us great discounts on shipping, integrates very well with the programs we need. **What do you dislike about ShipStation?** There are some silly, quirky things that still have not been fixed. For example, you can't hit "C" button twice to pull up "Colorado" in the shipping State field. You have to manually click scroll down and select it. How inefficient. It is a simple thing that they refuse to change. That is a little frustrating. **What problems is ShipStation solving and how is that benefiting you?** Allows us to easily compare shipping rates. Integrates will with Shopify and Amazon to pull in orders and push back tracking info. Order entry could be better and it would be nice to be able to enter and manage contact information easier. Overall, I am a fan of ShipStation. ### 39. Using ShipStation for Over 5 Years Now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ShipStation?** We use shipstation mainly for shipping orders with our carrier rates. It is super user friendly and easy to train new staff on! We have been offered many other ways to generate shipping labels, however, we always come back to ShipStation! **What do you dislike about ShipStation?** If the "Inventory" section could be a bit more user friendly, that would be nice. It is hard for us to track the quantities of items that are sold individually, but also sold in a bundle. **What problems is ShipStation solving and how is that benefiting you?** ShipStation makes it very easy to comapre shipping rates between carriers, as well as inputting in information for our customer on templates that are specific to our website/store. ### 40. They are a really bad company! They steal from their customers! **Rating:** 0.0/5.0 stars **Reviewed by:** David S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about ShipStation?** Nothing. They never answer a phone call and after an hour on hold they disconnect. Their ticket system is to mark everything as "solved" when they didn't do anything to solve it. **What do you dislike about ShipStation?** I was charged for failed shipping labels. Shipstation refuses to refund the money. They owe me $844.89. UPS refunded the money to them the day I tried purchasing labels. First they said 3-5 days, then they said it would take 4-5 weeks! I tried calling then after 1 hour on hold, their phone system hung up on me saying they weren't taking any calls. Their ticket system just marks all tickets as "solved" instead of really solving them. Their website has no accounting to show the money owed me. Maybe they think I will forget about $844.89 owed me if it takes long enough! DO NOT DO BUSINESS WITH SHIPSTATION!!! They are crooks!!! **What problems is ShipStation solving and how is that benefiting you?** They sold me 2 shipping labels then stole $844.89. My package was delivered bu UPS just fine. Their website has no accounting. There is no way to see money they owe you. Support is horrible! ### 41. When it works, it's acceptable. There are too many parts that require too much user interaction. **Rating:** 3.5/5.0 stars **Reviewed by:** Jason H. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ShipStation?** Allows us to choose the best shipping partner for our orders. **What do you dislike about ShipStation?** Shipstation connect and OCDB intergation is too complex for users without tech skills. These extensions should be services in the backround vs apps that need to be restarted everytime the computer power cycles. **What problems is ShipStation solving and how is that benefiting you?** ShipStation allows us to choose the best shipper for our deliver speed and shipping costs. ### 42. First time E-Commerce user **Rating:** 5.0/5.0 stars **Reviewed by:** Larry G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** Very easy to navigate, butit does take a little time to learn all the options. Once you get a feel for the way things work, it extremely efficient and user firendly. Also,customer supporet has been very good. **What do you dislike about ShipStation?** LOTS OF OPTIONS.. takes a bit of time to learn where things are. **What problems is ShipStation solving and how is that benefiting you?** FAST, EASY, less costly and that makes the fees worthwhile ### 43. Like the functionality and support built in to Shipstation **Rating:** 4.5/5.0 stars **Reviewed by:** Joel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ShipStation?** The support is great. If I have an issue I can't resolve, it is so easy to start a support chat and get one on one help that is not scripted. They can usually help me solve my issue very quickly. Love the ability to price compare between different carriers. **What do you dislike about ShipStation?** There have been some downtime in the past that was related to Shipstation's system which you just have to be patient and wait for the fix. Usually fixed within a few hours. **What problems is ShipStation solving and how is that benefiting you?** Visibility of orders and ability to customize how we ship orders of mulitple purchases. ### 44. ShipStation is easy to use and the best customer service ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about ShipStation?** I enjoy using ShipStation because it is like one-stop shipping. I have numerous shipping carriers to choose from and the layout of the information and items shipped is easy to navigate on their website. Customer service is wonderful and they have solved many shipping issues every time I call them it is worth it because they manage our account with ease. Then if it is a process that I need to manage on the account, they send an email with the written instructions. I use ShipStation daily to ship my packages and I like that an email is generated to the customer with the tracking information. **What do you dislike about ShipStation?** I like least about ShipStation is when I do have to call in and ask a question it can take more than 20 min for a person to respond to the call. **What problems is ShipStation solving and how is that benefiting you?** Sometimes our stores have problems sending orders or I have to update the process is not complicated and customer service helps with the entire process. It benefits me because I only create the labels and by having an account we have UPS come daily for pickups and this reduces my workload. ### 45. Shipstation is a great source for organizing orders, especially from multiple sources. **Rating:** 4.5/5.0 stars **Reviewed by:** Shayna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ShipStation?** The best thing about shipstation is that it keeps me on track when it comes to shipping out my orders. I can organize them by date to make sure the oldest orders are not neglected. I can identify when a buyer has mutiple orders so I can save on shipping fees. If I'm unable to fulfill an order completely, I can split the order and still have the remaining items in the system. When a shipping lable is purchased, that information is automatically updated on my selling channels and a email is sent to the buyer. If there is an issue, for example with my printer, I have the ability to look up the order and reship the label, which isn't an option for all sources that provide shipping labels. Being able to create my own presets is something I love. I do not have to repeatedly weigh every product or look it up on a chart because the presets allow me to type in a quick shortcut key to bypass that process. These features help take away a lot of the stress of having to remember and create self notes. It has really helped me improve my business and buyers have noticed. I've already recommended it to a family member who has their own online business. **What do you dislike about ShipStation?** There are a few areas where shipstation can use improvements. One of the biggest pet peeves is the color coding for the age of an order. An order changes to red after 24 hours. Every seller has their own processing time for what they do so being able to set your own color coding for when an order goes from green to red would be recommended. It takes away from the significance of the age color if my processing time is 5 to 10 business days and shipstation has it turn from green to red after day 1. Another minor annoyance occurs when you use the batch feature. If I create a batch a click the "create+print label" button in the sidebar, the labels will print but the batch will remain on the list. If I click the "create+print label" button at the top the list will go away (as wanted) showing those orders are no longer of my queue of orders to do. I do not know if that glitch has been fixed recently, but having 2 buttons that are intended to do the same thing, but react differently can be bothersome. **What problems is ShipStation solving and how is that benefiting you?** ShipStation has allowed me to be more efficient when it comes to getting orders out in a timely manner. It definatly relieves that stress that comes with the multiple steps of shipping an order out, such as a professional looking email, keeping track of the age of an order, and automatically updating my websites/selling channels. ### 46. An essential service that could use a couple of updates **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ShipStation?** We didn't plan it this way, but ShipStation is at the core of our business. It handles incoming orders from the website, chooses the shipping services, prints the labels, and sends tracking info to customers and fulfillment info back to the website. That's a lot of critical stuff already handled! Without ShipSttion, it's fair to say that we could not ship worldwide with just two people in the company. **What do you dislike about ShipStation?** Even though we have a plugin for WooCommerce, it is not fully effective. It can't display ShipStation's own negotiated shipping rates on our website, which would help increase international orders and ShipStation's own shipping. We hope they'll get to that the way they have with Shopify, Magento, etc. Also...this is weird...there's a short browser timeout. When we've been away for more than 10 mins, we need to refresh the browser or ShipStation will hang instead of returning rates & shipping labels. A small issue once you develop the refresh habit, but a rather pervasive bug. **What problems is ShipStation solving and how is that benefiting you?** We ship to cusotmers around the world, so we count on the order-shipping-tracking process ot be smooth. ShipStation keeps it that way. ### 47. Ship Station Review **Rating:** 4.5/5.0 stars **Reviewed by:** Austin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** Ship Station is very easy to complete order and ship out all of our parts everyday. On average we send out 200-300 packages a day and Ship Station does not slow us down like other shipping programs we have used in the past. The ability to check on pricing between different shipping carriers really allows us to find the cheapest or quickest option depending on our customers wants. Also the integration we use with our order database is smooth and really allows our customers and our team keep an accuarte record of each order. **What do you dislike about ShipStation?** The down falls we find with Ship Station mostly come from the connection with our printers. Our label printer and packing slip printer get discounted on average once a day. However, after reconnecting we are back to shipping in minutes. **What problems is ShipStation solving and how is that benefiting you?** Ship Station is helping us complete all of our orders quickly and accurate with labels and tracking information. ### 48. A game-changer for our shipping operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** hipstation is a powerful shipping management platform that has revolutionized the way our shipping operations are handled. It boasts an intuitive and user-friendly interface, and its layout is well-organized, allowing us to quickly access essential features such as order management, label creation, and tracking information. The clean design and logical workflow contribute to a seamless user experience. One of Shipstation's standout features is its robust order management system. We can effortlessly import orders from multiple sales channels, including popular e-commerce platforms like Shopify, Amazon, and eBay. The platform automatically syncs order details, streamlining the entire process and reducing the risk of errors. Additionally, the ability to create custom rules and automation helps businesses save time and improve efficiency. Shipstation's automation features are a game-changer for our business. We can set up rules to automate tasks such as assigning shipping methods, generating labels, and sending tracking notifications. This level of customization not only saves time but also ensures accuracy and consistency in shipping operations. In conclusion, Shipstation is a comprehensive shipping management platform that offers a wide range of features to streamline our shipping operations. **What do you dislike about ShipStation?** While Shipstation excels in many areas, there are a few areas where improvements could be made. We have occasional glitches or slow loading times, which can be frustrating during peak periods. However, it's worth noting that Shipstation has improved its platform during our period of use. **What problems is ShipStation solving and how is that benefiting you?** ShipStation streamlines our shipping processes. We can set up rules to automate tasks such as assigning shipping methods, generating labels, and sending tracking notifications. ### 49. Easy to use shipping platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ShipStation?** I love ShipStation. Once you get the hang of it, it's so easy to use. I like the rates tool, as it let's me quickly see all of the shipping prices and speeds for all of the carriers I use. **What do you dislike about ShipStation?** Honestly I haven't had any issues with it so far and I have no complaints. **What problems is ShipStation solving and how is that benefiting you?** It integrates well into BigCommerce and let's customers choose their preferred carrier and shipping speed with ease. ### 50. Functional and reliable platform for the most part **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about ShipStation?** deep search function useful. I can find hard-to-find orders. I like the new shipments feature which is much better than the "split order" function that proceeded it and complicated exports. **What do you dislike about ShipStation?** It does not fully integrate with my company's ecommerce platform (network solutions). We have an manual import daily. sending someone a return label to a different "from" address different from our company always puts our company name in company field. So a residential address I direct the return label too automatically puts our company's name on the label even if I leave blank or put jibberish. **What problems is ShipStation solving and how is that benefiting you?** quick response printing of labels. Crucial for sending out many packages in short period of time. Integrates well with our ups account for 3rd party billing. Sending return labels to customers used to be a large hassle with prior software like endicia and worldship. Emailing labels is good convenience. ## ShipStation Discussions - [What is ShipStation used for?](https://www.g2.com/discussions/shipstation-what-is-shipstation-used-for) - 2 comments - [Does ShipStation use USPS?](https://www.g2.com/discussions/does-shipstation-use-usps) - 3 comments - [How much does it cost to ship with ShipStation?](https://www.g2.com/discussions/how-much-does-it-cost-to-ship-with-shipstation) - 1 comment - [Should I use ShipStation?](https://www.g2.com/discussions/should-i-use-shipstation) - 3 comments - [What is ShipStation used for?](https://www.g2.com/discussions/what-is-shipstation-used-for) - 2 comments - [View ShipStation pricing details and edition comparison](https://www.g2.com/products/shipstation/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+01%3A46%3A43+-0500&secure%5Bsession_id%5D=41637a03-66be-4ffb-aedc-9f98f0f239c3&secure%5Btoken%5D=9ca1237d1640423e718416044e444f98da7295854648fc0ac018ba7c0cb602b2&format=llm_user) ## ShipStation Integrations - 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[Volusion](https://www.g2.com/products/volusion/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) - [WISH PMS](https://www.g2.com/products/wish-pms/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [X-Cart](https://www.g2.com/products/x-cart/reviews) - [XCover Go](https://www.g2.com/products/xcover-go/reviews) - [Yodel](https://www.g2.com/products/yodel/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zen Cart](https://www.g2.com/products/zen-cart/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zenventory](https://www.g2.com/products/zenventory/reviews) - [Zoey](https://www.g2.com/products/zoey/reviews) - [Zoho Invoice](https://www.g2.com/products/zoho-invoice/reviews) - [Zonos](https://www.g2.com/products/zonos/reviews) ## ShipStation Features **Product Sales** - Product Search - Product Reviews - Product Filters - Product Page Customization **Labels** - Label Printing - Return labels **Administration** - Reports & Analytics - Order Tracking - E-commerce Platform Integration - Process Automation **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Low stock alerts - Automated inventory orders **Reports** - Shipment reports - Inventory reports ## Top ShipStation Alternatives - [Easyship](https://www.g2.com/products/easyship/reviews) - 4.4/5.0 (174 reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - 4.5/5.0 (150 reviews) - [Shippo](https://www.g2.com/products/shippo-shippo/reviews) - 4.2/5.0 (76 reviews)