--- title: ShipStation Reviews meta_title: 'ShipStation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 588 reviews by the users' company size, role or industry to find out how ShipStation works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 588 scale: '5' date_modified: '2026-08-04' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ShipStation Reviews **Vendor:** ShipStation Global **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.3/5.0 **Total Reviews:** 588 ## About ShipStation ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer-loyalty with a branded returns and exchanges branded portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping:Ship globally with confidence, with prepaid duties and taxes, customs forms, and more. ## ShipStation Pros & Cons **What users like:** - Users praise the **ease of use** in ShipStation, enjoying seamless integration and smooth daily shipping operations. (10 reviews) - Users value the **easy integrations** with various systems, enhancing efficiency and streamlining shipping processes effortlessly. (8 reviews) - Users value ShipStation's **seamless integrations** , enhancing efficiency and simplifying their online shipping processes effectively. (8 reviews) - Users value the **excellent ecommerce integration** of ShipStation, making shipment management seamless and efficient across platforms. (6 reviews) - Users find the **shipping options and automations** of ShipStation invaluable for streamlining their shipping workflows. (6 reviews) - Customer Support (5 reviews) - Users value the **easy rate comparison** feature, simplifying shipping decisions and enhancing user experience. (5 reviews) - Users find **easy shipping integration** with ShipStation crucial for streamlining logistics and enhancing business efficiency. (4 reviews) - Fast Shipping (4 reviews) - Functionality (4 reviews) **What users dislike:** - Users lament ShipStation's **high costs and lack of support** , feeling exploited and frustrated by policy changes. (6 reviews) - Users face **poor customer support** with slow responses and unhelpful solutions, leading to frustration and broken systems. (6 reviews) - Users find the **limited payment options** on ShipStation restrictive, impacting their overall purchasing flexibility. (4 reviews) - Users find the **complexity** of setting up ShipStation features challenging, necessitating customer support assistance frequently. (3 reviews) - Users find ShipStation **not user-friendly** , citing clunky interface, slow performance, and frustrating customer support experiences. (3 reviews) - Users find the **interface design clunky** , making it less intuitive and frustrating to use ShipStation effectively. (3 reviews) - Printing Issues (3 reviews) - Users are frustrated by **shipping limitations** that cause orders to reappear and complicate the user experience. (3 reviews) - Users face significant **technical issues** with ShipStation, including slow performance and unresolved bugs affecting overall functionality. (3 reviews) - Account Issues (2 reviews) ## ShipStation Reviews ### 1. Good platform, but still needs some improvements to fully support my business. **Rating:** 4.0/5.0 stars **Reviewed by:** Geoff W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ShipStation?** USPS, FEDEX, and UPS rates all together. **What do you dislike about ShipStation?** Does not seamlessly integrate with HubSpot CRM. **What problems is ShipStation solving and how is that benefiting you?** Labeling parcels and expeditiously shipping. ### 2. ShipStation Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about ShipStation?** The UI is intuitive and very easy to navigate. Searching for orders and taking action on them is also very easy and smooth. No issues training new staff on how to use ShipStation **What do you dislike about ShipStation?** Every so often, ShipStation will log me out every 10 minutes or so which is very frustrating. I'm not sure if this is a "me" problem or an issue within ShipStation **What problems is ShipStation solving and how is that benefiting you?** ShipStation allows us to manage all of our domestic shipments in one place. It also allows for us to easily create shipping labels as needed. It is also fully integrated with all of our other platforms which makes it super easy to use ### 3. Shipstation is great **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** easy to use and quick and processing orders **What do you dislike about ShipStation?** I have no complaints using this product for many years **What problems is ShipStation solving and how is that benefiting you?** import orders from multiple websites to create shipping labels. ### 4. ShipStation Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** It is convenient, fast, and simple to use. **What do you dislike about ShipStation?** Sometimes I get confused navigating around the platform and remembering where to find certain things. I've also had issues with setting up for the PO to be notified to pick up my packages. And then getting a response from customer service. **What problems is ShipStation solving and how is that benefiting you?** It is an easy way for me to ship packages from my home business. ### 5. Shipstation is usually a really easy tool when shipping product directly from our office. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about ShipStation?** How easy the platform is and that it is a really straightforward platform. **What do you dislike about ShipStation?** Sometimes orders get lost and it is hard to find them, or the platform can have glitches. **What problems is ShipStation solving and how is that benefiting you?** Shipstation is making it easy to set up orders directly from our office and helps with the shipping rates. ### 6. UPDATE: They came through. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about ShipStation?** UPDATE: I had a bad experience, however, the executive team stepped in and fixed everything. Once they engaged everything ran much smoother. They are growing and doing acquisitions and improving the technology constantly. Part of our issue was we scaled out of the platform for a couple days, which IS NOT going to happen to 99.9% of companies. **What do you dislike about ShipStation?** Update: I did dislike the customer service at tier 1, however, I was able to get escalated and they solved my problem once I was speaking with higher tiers. My biggest suggestion would be to create a fast lane past the standard escalation process for outliers like our situation **Recommendations to others considering ShipStation:** It is a great solution for the price. We scaled so quickly that the system wasn't designed to handle the volume. However, the chances of that happening to many companies is slim to none. Mostly pandemic driven purchasing in this use case. I would go with ShipStation if you need a good, easy to implement solution that is affordable. The executive team is great! **What problems is ShipStation solving and how is that benefiting you?** We build out a 10,000 package a day fulfilment center from scratch in 3 months with ShipStation. Great product at an amazing price. ### 7. The best revue for shipping . **Rating:** 5.0/5.0 stars **Reviewed by:** Nya D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about ShipStation?** ShipStation is easy, and the best revue for shipping any from small packages to large quantities of packages and they always find the cheapest to send. **What do you dislike about ShipStation?** Nothing really.. I have been using ShipStation for 5 years now. The best out here. **What problems is ShipStation solving and how is that benefiting you?** I have no problems with ShipStation ### 8. There is absolutely no support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about ShipStation?** Not much to like when it doesn't work properly **What do you dislike about ShipStation?** There is no support when there are issues and you are stuck waiting weeks for their engineers to solve known issues. **Recommendations to others considering ShipStation:** Find another partner for processing shipping labels and orders. You will have issues and there is no support to fix them. I am shocked bigcommerce is a partner of them, it has been nothing but issues and shipstation blaming bigcommerce for all of the problem. **What problems is ShipStation solving and how is that benefiting you?** The app no longer connects to my bigcommerce store. Bigcommerce says its a known issue whil shipstation continues to say they are working on it. ### 9. Intuitive and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about ShipStation?** Easy to setup sales platforms and carriers **What do you dislike about ShipStation?** shipstation connect frequently syncs out and does not work **What problems is ShipStation solving and how is that benefiting you?** collecting sales from all platforms I sell on is easy and fast. ### 10. Excellent platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** Rules, automation, simple order shipping. Ability to split orders and print on remote computers etc. It's well thought out **What do you dislike about ShipStation?** Would like to see automations to split orders as well as ability to split orders from the mobile app. **What problems is ShipStation solving and how is that benefiting you?** Solves all of our shipping needs ### 11. Used it for years and love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia C. | Business Owner/Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ShipStation?** I'm able to consolidate all of my orders into one place to manage daily flow. **What do you dislike about ShipStation?** Can't label custom columns and cant use them in the app. **What problems is ShipStation solving and how is that benefiting you?** Managing orders daily in one place, and shipping. ### 12. An easy solution for all businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about ShipStation?** ShipStation is very useful for a product that can be accessed on different devices. For example, I can use ShipStation on my computer, tablet, and phone, for a seamless experience. **What do you dislike about ShipStation?** When there are issues with ShipStation, there are usually only temporary fixes, not long-lasting ones. **What problems is ShipStation solving and how is that benefiting you?** ShipStation gives us a way to connect all our e-commerce stores and have a unified shipping wizard. ### 13. Great bang for the buck! **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett N. | Sales Tech Automation Ninja, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about ShipStation?** ShipStation can be integrated with other technologies quickly and has preexisting API connections to all major e-commerce channels. **What do you dislike about ShipStation?** For businesses that can not consolidate all items into one box, there is not an easy way to split the order into multiple shipping labels. This web application is constantly changing, so I am sure they will improve on this in the future. **Recommendations to others considering ShipStation:** If you are a small to mid-range business looking to be efficient while also keeping your costs down, this is definitely a rabbit hole worth exploring. **What problems is ShipStation solving and how is that benefiting you?** All our orders from our ERP system are imported into ShipStation automatically, and our warehouse clicks one button to print out picklists and shipping labels that are married together. It is very efficient. ### 14. GM **Rating:** 4.5/5.0 stars **Reviewed by:** Todd P. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** Multiple shipping quotes from different companies in 1 system. **What do you dislike about ShipStation?** I would like it to send our branded invoice, but it only sends packing slips... You got to update this. **What problems is ShipStation solving and how is that benefiting you?** Easy to use, and Multiple shipping quotes from different companies in 1 system. ### 15. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Emily J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about ShipStation?** Shipstation is one of those platforms where everything is pretty straightforward. It's super easy to pick up on and navigate. Being able to link it to other platforms to help keep track of everything has been a huge plus, as well. **What do you dislike about ShipStation?** There is not much that we dislike about Shipstation. To be exact, the only complaint I would have is tracking not showing up in the shipments tab in the top right corner if we ship something with FedEx freight, in comparison to our USPS or Ground orders. It still shows shipped, but finding locating the tracking number afterward is a backward way. **Recommendations to others considering ShipStation:** Look into using this platform. Navigating the platform is very user-friendly. You can find specific shipments with ease, and it gives you various ways to search for a shipment, whether that may be the date it was shipped, addresses shipped to, or the product that was shipped. **What problems is ShipStation solving and how is that benefiting you?** Our customer service team uses this just as much as our warehouse manager that creates the shipments. We've solved what shipments and products we need to break apart or ship separately to provide us with the best shipping rates. ### 16. Shipstation continues to make the shipping process harder and harder with every update that they do **Rating:** 2.5/5.0 stars **Reviewed by:** Charlie S. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipStation?** -Multi Channel integration -Sales reports -The old version **What do you dislike about ShipStation?** -The new version -The inability in the new version to print multiple labels per single order by just clicking and printing **What problems is ShipStation solving and how is that benefiting you?** -Bulk shipping ### 17. Functional software, but leaves me wanting for more sometimes **Rating:** 3.5/5.0 stars **Reviewed by:** Ashlee N. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about ShipStation?** I like how easy ShipStation is for our fulfillment staff to use. Automations also make setting up shipping rules more efficient than manual creation. **What do you dislike about ShipStation?** The system will sometimes get hung up, and multiple orders will have to be manually adjusted to the best shipping speed, even with active automation. I also do not like the option for mapped services and associated shipping speeds. It seems counter-productive to require a shipping speed based on mapped settings but then to have automations in place. I'd prefer to operate strictly off automations. Finally, I don't feel that ShipStation has the depth to manage our organizations scale. **What problems is ShipStation solving and how is that benefiting you?** ShipStation has allowed us to increase daily shipments with the same number of employees. It has also helped us scale to our current point. ### 18. It does the Job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about ShipStation?** Shipsations rates have kept us staying competitive. It is synced with our website and shipments are preloaded into Shipstation according to how the Order is on the Website. Excellent Connectivity via API ! **What do you dislike about ShipStation?** I think I just haven't gotten used to the user interface and have trouble getting around because it's not as intuitive a layout as I was previously used to. There are also limitations on what you can do in terms of cancellations and rerouting packages. **Recommendations to others considering ShipStation:** Honestly, we switched for automation through the website. The lower rates were a big bonus after inflation kicked in. **What problems is ShipStation solving and how is that benefiting you?** The shipping rates are lower the automation is great. This saves us so much time and we all know time=Money. The automation also cuts down on human error which means less customer service needs. ### 19. Solid Shipping Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about ShipStation?** It Simplifies all shipping tasks with ease **What do you dislike about ShipStation?** Not a big fan of the frequent auto logouts **What problems is ShipStation solving and how is that benefiting you?** Saves money by easily comparing shipping methods across carriers ### 20. Great shipping software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about ShipStation?** ShipStation is excellent for order management. It's easy to use and has all the functions needed to successfully run the business. **What do you dislike about ShipStation?** I do not like that order edits cannot be synched once it already makes it into ShipStation. It makes CX some aspects complicated. **What problems is ShipStation solving and how is that benefiting you?** Being able to pool all orders from all storefronts into one shipping platform streamlines our batching and fulfillment process. ### 21. Not Ready for Enterprise **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 28, 2022 **What do you like best about ShipStation?** Simple setup. Ease of use. Low price point. **What do you dislike about ShipStation?** Automation rules don't automate shipping from separate locations. Poor technical support. No support for advanced integrations i.e. Magento. **What problems is ShipStation solving and how is that benefiting you?** Elimination of paper order tracking. Single source for customer order status feedback. Reduced steps between order placement and fulfillment. ### 22. Too many time wasting issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ShipStation?** Setting and automations to save time but too many other issue have made us look for a different solution **What do you dislike about ShipStation?** Poor tech support, confusing documention, changes to platform without clear information **What problems is ShipStation solving and how is that benefiting you?** Easy shipping and returns but since yheir platform has changed it is not good and we are reviewing alternative soultions ### 23. Great for any Commerce Businesses in 2022 **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos T. | Director of E-Commerce Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about ShipStation?** Shipstation has been a great help in shipping our products! We started off as a small commerce business and had packing and order slips come from Shipstation. We then became an enterprise-level business, and have been shipping multiple hundred packages a day. **What do you dislike about ShipStation?** There is nothing I dislike, But I just hope in the future maybe shipstation can offer manual or API connections to LTL shipments or Offer to at least put tracking for customers who receive LTL. **Recommendations to others considering ShipStation:** Shipstation is a great way to not only ship for your commerce store but also connect to other vendors as well if you plan on utilizing multi-vendor websites. **What problems is ShipStation solving and how is that benefiting you?** We are solving doing manually shipping labor by printing out labels one by one. Now we are able to do it in batches when fulfilling amazon orders and online orders. ### 24. It's a One Stop Shipping Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about ShipStation?** You can add all the major carriers, plus smaller 3rd parties and freight. It's easy to see who has the best deal, and any negotiated rates will automatically be generated when you attach your customer number to that carrier. **What do you dislike about ShipStation?** You do need to be at least a silver member to get the chat option for customer service. I feel like that made more sense on the bronze level. So, if you don't ship a lot, you'll need to send an email for customer service. **Recommendations to others considering ShipStation:** If you need more than just one option for carriers and/or need to simplify the process from web order to fulfillment, this is a truly great solution! **What problems is ShipStation solving and how is that benefiting you?** All of our e-commerce orders go directly to Shipstation where we fulfill everything. We have the ability to print off the pull list, packaging list for the customer, and the label all from one spot. I wouldn't want it any other way. This also means we don't have to buy any labels manually. Just select the service we want to use, and print the label. ### 25. Hard to get any response from Onboarding Support **Rating:** 1.5/5.0 stars **Reviewed by:** Wahmad W. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about ShipStation?** It was flexible to integrate with UPS world Ship **What do you dislike about ShipStation?** We waited for an year and no support responses were ever made properly, they quote on time but they are not available for integrations and deployment. We had to switch to an alternative. **What problems is ShipStation solving and how is that benefiting you?** It was solving our Order processing and warehousing needs but in vain. ### 26. A confusing experience **Rating:** 1.5/5.0 stars **Reviewed by:** Sam B. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about ShipStation?** That it integrates lots of different shipping options and allows you to see them from a dashboard. It also captures customer contacts across different channels **What do you dislike about ShipStation?** Setting up the different shipping options was difficult and the aggregated communication was confusing when the same customer used different channels. **What problems is ShipStation solving and how is that benefiting you?** We are no longer using it due to the problems we had ### 27. Solid shipping software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** I like that all of my carriers are in one place. I can choose which account I want to use to ship based on the visible cost. **What do you dislike about ShipStation?** I would prefer not to have to deal with eh stamps.com account **What problems is ShipStation solving and how is that benefiting you?** SHipstation puts my shipments in one place and allows me to ship in bulk ### 28. Good Shipping Solution for Multi-channel Fulfilment **Rating:** 3.5/5.0 stars **Reviewed by:** KyleQC Q. | eCom director at QuikCamo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about ShipStation?** It will connect to all the platforms/marketplaces I sell on without charging per connection. They charge by the number of orders you have, and it's on a month-to-month basis, so if you're a seasonal business, you can switch to a lower tier, you just have to make sure you manually change it, or else you will get charged. **What do you dislike about ShipStation?** I wanted to have all of my sales tracked here, but they don't break down multi-unit orders, so I can't get an accurate count of orders per SKU. I would be on their higher plan and import all of my FBA orders to track my sales/SKU for royalty reporting, but since I can't get an accurate count per SKU, it's pointless, so I downgraded and just import the orders that we ship out ourselves. **What problems is ShipStation solving and how is that benefiting you?** The benefit and problem I'm solving are getting all orders in one place to fulfill them from eBay, Shopify, Walmart.com, Etsy, Wish, Google Shopping and Amazon. ### 29. Awesome for some things, annoying problems **Rating:** 3.5/5.0 stars **Reviewed by:** Joshua D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about ShipStation?** ShipStation is SO MUCH FASTER at shipping with Shopify. Shopify you have to click Create Shipping Label. Then fill out everything. Then buy it. Then click print. Then click Print on your system. ShipStation you can setup presets. And once you click Buy and Print, it does it all in one step. It also is a lot easier combining orders. Shopify still, years later, refuses to allow sellers to combine orders, but ShipStation you just select them both, click Combine, pick which one you want to use as the info and it will mark both as fulfilled after you ship. Much better. **What do you dislike about ShipStation?** ShipStation has trouble syncing orders sometimes. There would be spells were 40% of our orders wouldn't be pulling in. Their setup process is honestly terrible. You have to setup so many setting in different places. Funding the account is hard. If there is a problem they tell you to email someone who can unblock your credit card. We traded so many emails. Also, frequently the Sidebar just decides to die, so you have to re-login. And sometimes the scale won't connect so you have to quit ShipStation Connect and open it again. And sometimes the printer won't print so you have to fiddle with everything again. They try to make setup easier with a guide, but they need to devote significant resources to making that better. **Recommendations to others considering ShipStation:** Try it out. They have a trial that helps. Watch some videos or google a bunch of stuff to set it up. It will save you a lot of time over Shopify. **What problems is ShipStation solving and how is that benefiting you?** Combining Orders. Shipping much faster. Saving time. Those are the 3 big benefits. ### 30. I like it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about ShipStation?** This program has been integrated into our eCommerce channel and populates the orders auotmaically. Thats awsome. I jump put in the box size and print the label which is a great time saver. **What do you dislike about ShipStation?** Still working to learn the program. The tutorials i found aren't that intricate. Also, we jumped right in so We only need to figure something out when something is going wrong. **What problems is ShipStation solving and how is that benefiting you?** We have benifitted from the automation. We love that the dropshipments are automatically entered and we can just plug in the size and choose the cheapest shipping option. ### 31. straightforward and dependable user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about ShipStation?** user experiences is clean and customizable **What do you dislike about ShipStation?** difficulty linking/separating stores with vaying shipping options **What problems is ShipStation solving and how is that benefiting you?** The ability to bridge the gap between Shopify and shipping in an easy and effiecient way! ### 32. Extremely user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about ShipStation?** The ease of receiving and fulfilling orders. **What do you dislike about ShipStation?** The saving product information is not perfect and can be updated rather than having to fill in info everytime. **What problems is ShipStation solving and how is that benefiting you?** Bringing all my orders into one place rather than 3 different marketplaces. ### 33. Fast & Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Supply Chain Account Specialist/Large Account Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about ShipStation?** We enjoy one collaborative platform for numerous product orders to flow easily from our multiple vendor's websites. When integrated with our shipping carrier's software, we are shipping quickly and tracking more effortlessly than ever before. **What do you dislike about ShipStation?** Sometimes the address verification tool is a hassle for brand new homes, certain commercial building types, or trailer parks. **What problems is ShipStation solving and how is that benefiting you?** We are saving staff at least 2 hours per day retrieving and printing orders from one central location and integrating with shipping software to serve our Amazing consumers as fast as we can! ### 34. Gets Most of the Job Done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about ShipStation?** The singularity of having all the shipments from multiple Shipper outlets all in one station. We've also been able to automat dropship labels so that cuts down on human error while entering addresses. **What do you dislike about ShipStation?** I have not found a way to run an end-of-day. If it has that option I have not found it. This just means the driver doesn't sign for the packages. We have found that so far this has not been problematic **What problems is ShipStation solving and how is that benefiting you?** This software has cut down on manhours and is convenient because all of our shipping vendors have been consolidated into one platform. The automation from the website is great and lets us expedite drop shipments. ### 35. Good Basic System / Glitchy at Times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ShipStation?** It's extremely easy to set up and link to online shops and create manual stores for great organization. The search functions work very well to quickly and simply find what you're looking for. **What do you dislike about ShipStation?** The connections to carriers go down at random times, which prevents us from quoting and shipping packages while down. When splitting orders into multiple packages, it gets SUPER slow and laggy once you get to splitting an order 3 or more times. **Recommendations to others considering ShipStation:** Make sure you review your long-term plans. ShipStation is great for small businesses and ones that are just starting, but you will definitely need a more in-depth system to manage all of your orders, shipments, reports - and most importantly - inventory, all in one system. **What problems is ShipStation solving and how is that benefiting you?** We are able to receive all of our orders into Shipstation seamlessly and accurately ship all orders. It allows us to be productive by batching all "ready to ship" orders together and printing labels all at once. ### 36. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about ShipStation?** I've recently started using Shipstation and it has been VERY easy to use. It is integrated with my paypal. All I need to do is find the address I am shipping to, along with weight, measurements, and if I want any form of protection/insurance and delivery or signature confirmation. What I love best about Shipstation is that it is SUPER easy to use. **What do you dislike about ShipStation?** Honestly, not much to dislike about shipstation. I did have a run in with the program when I first used it. I selected a signature confirmation and also insured my package. When I would try to purchase a label, an error message kept popping up. No matter how I changed the information, the same error message came up. I later proceeded to contact the support team and they were able to escalate the problem to one of their engineers. The problem eventually got fixed which took about a couple of days and I was informed the problem is no longer there. I wouldn't consider this a dislike however this is just one of the run-ins I've had with this service. **Recommendations to others considering ShipStation:** Definitely try this service. I am pretty sure there are a lot more other shipping services as well, but Shipstation has been very easy to use for me. **What problems is ShipStation solving and how is that benefiting you?** I mainly used Shipstation to ship all my packages from goods that I sell. It is helping me create a label with ease so I don't have to go to the post office. It is also helping me estimate costs beforehand so I know how to price my products. Overall, this service has been extremely satisfying to use and the best part was that it was free for me to use. ### 37. ShipStation Integrates with Everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about ShipStation?** Their ODBC integration option allows any platform to integrate seamlessly into ShipStation. We use this to connect to our database directly and map the fields the way we need them. **What do you dislike about ShipStation?** Their website has a couple of minor bugs. Right now, I'm unable to filter by the carrier while looking at the orders that were already shipped. It exists as an option in their filter, but currently, it's not working correctly. **What problems is ShipStation solving and how is that benefiting you?** We're now able to add different automation rules which remove some human error. Also, we reduced the time it takes switching back and forth through other shipping carriers' software to ship orders. ### 38. SHIPSTATION HAS IT ALL! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | drop ship processor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about ShipStation?** The thing(s) I like the best about ShipStation is (are) the details of how the order has moved. The change of weight, cancellation, verified address....all are recorded and available to check to make sure our shippers are doing their jobs! I have noticed that it seems to be the most immediate way to save money on ecommerce shipping. **What do you dislike about ShipStation?** International return labels are not available for us to offer to our international orders. Sometimes we send the wrong items to customers and when that happens, we are responsible for everything after. We have to reimburse our customers for their return shipping label that they purchase. More often than not, the customer will purchase an expedited label even when we have advised not to do so. **Recommendations to others considering ShipStation:** ShipStation offers features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding. Helps you manage your orders and shipments with ease. **What problems is ShipStation solving and how is that benefiting you?** One of the biggest advantages is the ability to manage every order in a single interface. You save time and avoid maintaining separate databases. Simultaneous printing of labels and packing slips together is another benefit they offer ### 39. Great Tool for Most Shipping Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about ShipStation?** I like the flexibility within the UI as far as customizing column views and the ease in which you are able to view status of shipments. This makes for a good one-stop-shop for shipping. **What do you dislike about ShipStation?** I don't like how limited their API is. Although you can see carrier updates within their view you are unable to acquire that information through an API **What problems is ShipStation solving and how is that benefiting you?** We have multiple integrations within our organization so ShipStation makes the process simpler when pushing data across the different platforms ### 40. ShipStation is good for small businesses that need order processing and inventory management **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about ShipStation?** I like that I have the ability to create and/or import sales orders and ship them out easily while still being able to see what the status of on hand inventory is. **What do you dislike about ShipStation?** inability to add a customer PO to the shipping label. Not being able to setup a specific bin for inventory to be removed, currently inventory gets deducted from random bins. **What problems is ShipStation solving and how is that benefiting you?** Creating orders easily and being able to ship them out accurately. Being able to see what inventory is available to process orders accurately and promptly. Ability to use various shipping carriers. ### 41. Simple Shipping Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about ShipStation?** It easily connects to our squarespace commerce site. We can edit products, decide if the marketplace or customer is notified when the product ships. You can also set up presets for shipping to include the size/weight and shipping preference for the product or order. **What do you dislike about ShipStation?** We run pre-orders and the orders have to sit in ship station for months. It would be nice to have a way to flag them as pre-orders so they aren't in the way of orders that are ready to ship. **What problems is ShipStation solving and how is that benefiting you?** This is an easy way to print labels for packaging. I'm confident each package has the appropriate amount of postage and will arrive at it's destination in a timely manner. ### 42. Good Product! A Few Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Precious M. | Jr. Client Relations Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about ShipStation?** I like that you can do everything in Shipstation from placing an order, refunding an order, send digital return labels to customers, edit orders,etc. it's like a complete solution for dealing with a high volume of orders. Yea **What do you dislike about ShipStation?** I don't like the issues with addresses. We had a lot of orders that didn't ship because of an issue with the address. We changed versions and f Shipstation and it fixed some of the problems but we still encountered issues **What problems is ShipStation solving and how is that benefiting you?** Getting thousands of customer products across the nation with the click of a few buttons. I love that you can do virtually everything you need to do in Shipstation without purchasing additional software. ### 43. Effective connector between e-commerce store and fulfillment provider **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Owner / Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about ShipStation?** ShipStation effectively connects the Wix e-commerce store to our fulfillment partner, Flowspace. **What do you dislike about ShipStation?** The order refresh seems to work better when manually refreshing orders (to move them from the store to the fulfillment provider) than relying on the automatic transfer. **Recommendations to others considering ShipStation:** If seeking an API transfer portal between Wix.com and a fulfillment provider, Shipstation is an excellent solution. **What problems is ShipStation solving and how is that benefiting you?** Flowspace was not able to directly integrate with Wix.com. We had to find a solid API connection between the two platforms. Shipstation is it. ### 44. Worst customer service - Keep opening tickets but no reply! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2021 **What do you like best about ShipStation?** Market integration is nice, easy to print labels. **What do you dislike about ShipStation?** Customer service is terrible. I don't know whether if they are too busy to take care of their customers. The inventory upload tool does not work and I reported it several times. The only thing they do is to create a ticket and forget about you. Very disappointing. I hope to find another company that I can at least have a communication way. **Recommendations to others considering ShipStation:** Customer service is very bad. IF you may need any help during the process, think twice. **What problems is ShipStation solving and how is that benefiting you?** Market intergration and order printing is easy. However technical abilities are limited and customer service is not there when you need them the most during hard times. ### 45. ShipStation **Rating:** 3.5/5.0 stars **Reviewed by:** Ashlee W. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about ShipStation?** Easy peasy when it comes to creating shipping labels. We utilized ShipStation for shipping and creating shipping labels. It made it easy to handle the sister company shipping without interfering with our main fulfillment center. **What do you dislike about ShipStation?** The mobile app wasn't always user-friendly but it may also be the devices. Also, I wish there was an easier way to send them to a specific email once created. I would always have to download and attach them in an email. **What problems is ShipStation solving and how is that benefiting you?** Easy order management, customer tracking, choosing preferred carriers, managing orders in one place. This has helped the team become for productive and has increased customer experience as well. ### 46. Shipping Software on Steroids **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about ShipStation?** The ability to customize our experience on the platform **What do you dislike about ShipStation?** New updates sometimes have bugs and limitations **Recommendations to others considering ShipStation:** I have tried several other shipping softwares. I have looked at others since Shipstation and cannot find the features elsehwere. **What problems is ShipStation solving and how is that benefiting you?** The latest update is still being perfected, I don't think we could make it without Shipstation ### 47. Developers are obviously not users **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about ShipStation?** Some marketplaces import orders. Sadly many do not. **What do you dislike about ShipStation?** For accountants this app is a total nightmare. We did all the work to get set up in ShipStation just to find out the integration with QBO and the freedom to work with all the data of an order is just simply not there. We then had to do tons of work to move over to an EDI that would allow us to do order management automation, work with every data point & automate accounting/email/wholesalers, etc. ShipStation says it has automation, but what is missing from the ability to work with data points to the automation options and integration results......it might as well not have it. Many people have posted on their suggested features forums and I have seen almost zero development on the app based on requests. The developers obviously do not care about their user's experience. VERY SIMPLE requests for development like "hey this color coding doesn't make sense and should be more open-ended" go totally ignored. Absolutely terrible dev team. This app could be AMAZING if they just simply worked on even a few customer requests. Customer service takes weeks to answer and rarely help. Usually the answer is "I can see why that might be a useful feature! Post on our forums to suggest it!" -- rude since they completely ignore every suggestion. **Recommendations to others considering ShipStation:** Please know going in that ShipStation will likely not do everything you want it to and since their development team does not take suggestions: it never will. **What problems is ShipStation solving and how is that benefiting you?** Was trying to get a modern OMS with Accounting integration. Barely benefits from our last very outdated software, though since features are just simply missing in ShipStation. ### 48. It's nice when it works and support is not needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about ShipStation?** ShipStation allows us to keep track of shipments, their tracking, and such in one place. The information syncs to and from our WooCommerce store, which is very convenient. We've been able to shave off hours per week using this software. **What do you dislike about ShipStation?** We would like to see more native integration with Quickbooks Online. As of now, we had to use Connex by JMA Web Technologies and it's a bit wonky. The fee to use ShipStation is a little high for us, as well. **What problems is ShipStation solving and how is that benefiting you?** Syncing between all of our systems was a big time sucker for us and ShipStation can sync with Quickbooks Online (though not natively) and WooCommerce so that the systems talk to each other and we don't have to enter data multiple times. ### 49. Program has many capabilities however shipping consistently is not one **Rating:** 1.5/5.0 stars **Reviewed by:** Kassie B. | Office Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about ShipStation?** The analytics portion is valuable however it is laggy running reports and they are inconsistent **What do you dislike about ShipStation?** Support is terrible. It constantly has bugs, presets cause issues, known issues persist too long, support has no idea what you are talking about 90% of the time. We have developed workarounds to get it to work correctly. There is potential. However, the current issues are not being addressed promptly, leaving us looking into other options. It has problems with rating packages, and regional rates are almost always wrong, which causes budgeting to be an issue. **Recommendations to others considering ShipStation:** Do not expect them to support you. Get familiar with the self help and google issues for forum support. Do not email them for help they will not answer you. If your system is not working uninstall and reinstall shipstation connect, clear cache and cookies and pray. Never set presets they will cause your whole label batch to print wrong and you will be charged the wrong postal rate. Do not use multiple shippers in one batch it cannot compute. You must print priority separate from first class mail. **What problems is ShipStation solving and how is that benefiting you?** We ship things. It works with our eCommerce business to fulfill orders, and we also use some of the analytics features on items sold through our website. ### 50. Great core functionality, unbelievably poor customer service and tech support **Rating:** 0.5/5.0 stars **Reviewed by:** Zach S. | Senior Director of Marketing and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about ShipStation?** Shipstation's user interface is simple, easy to learn, and easy to customize for small and medium-sized businesses. **What do you dislike about ShipStation?** If you encounter an error or bug on the platform that involves the tech support team, you may not see a solution for several months. Additionally, when needing less robust support, I have repeatedly been # 110+ in the support chat queue. If things never break, the platform is great. If something goes wrong, it will stay that way for a very long time. **Recommendations to others considering ShipStation:** The basic functionality of the platform is excellent. If you will require technical support, find another program. **What problems is ShipStation solving and how is that benefiting you?** Shipstation provides the user with a simple way to aggregate orders from various selling channels, manually test shipping rates to various locations, and gives a small set of possible automation to help save you time. Currently, we have discovered that any reports that we export from the platform have lost data. In one case, the shipping rate is missing from a shipment report. In another, if an order has multiple items, the value "(multiple)" is exported manually or through API rather than the actual value of the line item. These errors are widespread. We submitted a ticket to have these reporting errors addressed. It has been 7 weeks and the only response we received came on week 4. The message acknowledged the error and communicated that we'd be updated when there was more information. That was nearly a month ago. Important note: Shipstation does NOT support dynamic rate shopping. All of their rate shopping tools need to be manually operated. ## ShipStation Discussions - [What is ShipStation used for?](https://www.g2.com/discussions/shipstation-what-is-shipstation-used-for) - 2 comments - [Does ShipStation use USPS?](https://www.g2.com/discussions/does-shipstation-use-usps) - 3 comments - [How much does it cost to ship with ShipStation?](https://www.g2.com/discussions/how-much-does-it-cost-to-ship-with-shipstation) - 1 comment - [Should I use ShipStation?](https://www.g2.com/discussions/should-i-use-shipstation) - 3 comments - [What is ShipStation used for?](https://www.g2.com/discussions/what-is-shipstation-used-for) - 2 comments - [View ShipStation pricing details and edition comparison](https://www.g2.com/products/shipstation/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+16%3A08%3A15+-0500&secure%5Bsession_id%5D=0b1282cf-cd5b-465f-80d6-6702a05c69a8&secure%5Btoken%5D=46fdf9aca2fc288618593e0cabe2150d3981c497e4403a02fc5496f76cecb162&format=llm_user) ## ShipStation Integrations - 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[Volusion](https://www.g2.com/products/volusion/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) - [WISH PMS](https://www.g2.com/products/wish-pms/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [X-Cart](https://www.g2.com/products/x-cart/reviews) - [XCover Go](https://www.g2.com/products/xcover-go/reviews) - [Yodel](https://www.g2.com/products/yodel/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zen Cart](https://www.g2.com/products/zen-cart/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zenventory](https://www.g2.com/products/zenventory/reviews) - [Zoey](https://www.g2.com/products/zoey/reviews) - [Zoho Invoice](https://www.g2.com/products/zoho-invoice/reviews) - [Zonos](https://www.g2.com/products/zonos/reviews) ## ShipStation Features **Product Sales** - Product Search - Product Reviews - Product Filters - Product Page Customization **Labels** - Label Printing - Return labels - Shipping Labels **Administration** - Reports & Analytics - Order Tracking - E-commerce Platform Integration - Process Automation - Accounting Integration - Third-Party Integrations - Cost Tracking - Activity Tracking - Sales Automation **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking **** - Activity Dashboard - API - Purchase Order Management - Sales Trend Analysis - Multi-Location - Data Import/Export - Vendor Management - Sales Order Management - Order Entry - Price Optimization - Dropshipping Services - Real-Time Updates - eCommerce Management - Warehouse Management - Inventory Optimization - AI Copilot - Forecasting - Online Catalog - Channel Management - Shipping Labels - Shipping Management - Price/Margin Management - Data Synchronization - Product Data Management - Monitoring - Real-Time Monitoring - 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Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location ## Top ShipStation Alternatives - [Easyship](https://www.g2.com/products/easyship/reviews) - 4.4/5.0 (174 reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - 4.5/5.0 (150 reviews) - [Shippo](https://www.g2.com/products/shippo-shippo/reviews) - 4.2/5.0 (76 reviews)