FarEye is an AI-powered Delivery Management System (DMS) for enterprises that run complex delivery networks. It brings every step from checkout to doorstep onto one platform: delivery promise, planning, carrier and driver allocation, routing, hub operations, execution, tracking, customer communication, returns and carrier billing. It works across own, outsourced and crowdsourced fleets, and plugs into the order, warehouse and ERP systems you already run. Learn more at fareye.com
Founded in 2013, FarEye serves 200+ enterprises in 30+ countries, including 14 Fortune Global 500 companies. The platform processes 1.5 Bn+ transactions and $3 Bn+ in logistics spend a year, with 1 Mn+ daily active users on its mobile app.
WHO USES FAREYE?
Retailers, e-commerce and D2C brands, postal and parcel (CEP) operators, 3PLs, CPG, automotive parts distributors, food and grocery, pharma and big-and-bulky businesses. FarEye supports every delivery model they run: same day, next day, scheduled, click-and-collect, white glove, hyperlocal and B2B, shipping from DCs, stores, dark stores and hubs to homes, stores and pick-up points.
THE EXECUTION PLATFORM
Ship: Multi-carrier parcel management
- Rule-based carrier allocation on rates, lead time, past performance and package rules, including multi-leg journeys and zone skipping
- Pre-integrated network of 1,000+ courier, parcel and express carriers, plus long-haul, ocean, rail, air, same-day and big-and-bulky partners
- Real-time rate shopping, delivery options and accurate delivery dates at checkout
- In-house label and manifest generation, with offline labels in under 300 ms
Track: Order-to-door visibility
- One control tower for every order, carrier and fleet
- Proactive exception alerts for delays, failed pickups and missing scans
- Carrier performance tracking to manage by exception and reallocate volume
Drive: Driver app
- Configurable step-by-step workflows by order type, including ID and age checks, signatures and installations
- Digital proof of delivery with photo, signature, OTP and geotag
- Driver compliance checks, break management, two-way messaging and choice of navigation app
X-Dock: Hub and cross-dock operations
- Inbound scanning validated against advance shipping notices
- Sorting, bagging, consolidation, putaway and load-out
- Pallet tracking, temperature checks, routing labels and a central exception queue for damaged or misrouted items
Experience: Branded customer experience
- Branded tracking pages with live ETA, driver details and live location
- Customers can reschedule, update address or instructions and contact support from the tracking link
- Notifications across SMS, email and WhatsApp, post-delivery feedback and NPS
- Returns initiation and management
Rate: Rate and invoice management
- Rate cards on weight, volume, distance, stops or driver effort, with maker-checker approval
- Bulk rate estimates for quotes
- Automated carrier invoice audit, dispute management and reconciliation
Grow: Merchant portal
- Onboarding, booking, label generation and invoicing for the merchants and B2B clients of carriers and 3PLs
Analyze: Analytics
- Delivery, cost, carrier and driver performance reporting, plus sustainability metrics
AI AGENTS
Built into the platform, each handling a defined operational decision:
- Plan: territory planning, density smoothing and capacity forecasting
- Route: multi-constraint route optimisation covering time windows, vehicle capacity, driver breaks, geofences, road restrictions and mixed fleets
- Comply: driver compliance checks before and during routes
- Service Time: machine-learning prediction of how long each stop will take
- POD Audits: image recognition and location checks that flag suspicious proof of delivery
AGENTIC AI: PILOT
PILOT is FarEye's agentic AI for final-mile dispatch. It works through the repetitive decisions dispatchers make every shift (cleaning order and address data, checking driver and carrier availability, routing, assignment, rescheduling and exceptions), with human approval and override at every step.
PILOT runs in production at Maersk Ground Freight, Blue Dart (a DHL Group company) and Tractor Supply Company. Across those deployments, dispatcher hours fell 95%, cost per delivery fell 17.5%, and first-attempt delivery held above 90%.
Further agents for network planning, data analysis and carrier invoice auditing extend the same approach across the delivery operation.
INTEGRATIONS
Pre-built connectors for carriers, OMS, WMS, ERP and e-commerce platforms such as Shopify, using REST, SOAP, SFTP, EDI and webhooks. A no-code integration layer lets teams onboard new carriers quickly and subscribe to tracking, slot booking, labels, cancellations and returns.
SECURITY
ISO 27001, SOC 1 and SOC 2 certified.
CUSTOMERS
Enterprises using FarEye include Maersk Ground Freight, Blue Dart, Tractor Supply Company, JB Hi-Fi Group, Miele, AUTODOC, Pošta Slovenije, Hawk Logistics, FAST Logistics, 2GO and Clicks Group, among others.
RECOGNITION
Recognised by analysts and customers:
- #1 in Last Mile Delivery, G2 2026 Best Software Awards
- G2 2026 Top 50 Supply Chain & Logistics Products
- G2 Leader – Enterprise, Best Relationship – Enterprise, Best Results and Users Most Likely to Recommend (2026)
- Gartner® Representative Vendor, 2026 Market Guide for Multicarrier Parcel Management Solutions and 2026 Market Guide for Vehicle Routing & Scheduling
- Gartner® Sample Vendor, 2026 Hype Cycle for Supply Chain Execution & Logistics Technologies
- AI Startup of the Year, Supply Chain & Logistics, Economic Times AI Awards 2025
- EcoVadis Bronze Medal 2026
- Great Place to Work® certified, seventh consecutive year
GLOBAL PRESENCE
Headquartered in Chicago, with offices in the UK, the Netherlands, the UAE, India, Singapore and Australia.
Average Rating: 4.7/5.0
Total Reviews: 331
How Do G2 Users Rate FarEye?
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Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
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Shipment Tracking: 9.9/10 (Category avg: 8.9/10)
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Bar codes: 9.3/10 (Category avg: 8.5/10)
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Shipment reports: 9.6/10 (Category avg: 8.4/10)
Who Is the Company Behind FarEye?
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Seller: FarEye
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Company Website:
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Year Founded: 2013
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HQ Location: Chicago, Illinois
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Twitter: @FarEye
1,349 Twitter followers
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LinkedIn® Page: www.linkedin.com
625 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: GPS Engineer, Manager
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Top Industries: Logistics and Supply Chain, Transportation/Trucking/Railroad
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Company Size: 61% Large, 32% Medium
What Do G2 Reviewers Say About FarEye?
AI-generated summary from verified user reviews
Pros
- Users find FarEye easy to use, enhancing daily operations with streamlined features and real-time tracking capabilities.
- Users find tracking easy and efficient with Fareye, benefiting from real-time insights and smooth navigation.
- Users value FarEye's unified control-tower view, enhancing efficiency and facilitating seamless shipment tracking and processing.
- Users praise the real-time tracking capabilities of FarEye, facilitating quick responses and enhanced shipment visibility.
- Users appreciate the real-time visibility and tracking features of FarEye, enhancing operational efficiency and response times.
Cons
- Users report slow performance with FarEye, including untracked trips and buffering issues affecting usability.
- Users often face technical issues such as vehicle registration failures and deployment bugs affecting daily operations.
- Users experience slow loading issues, causing delays during order uploads and portal logins.
- Users experience issues with tracking performance, including delayed updates and unresponsive mobile app behavior.
- Users experience syncing issues with FarEye, causing delays and preventing alerts from closing automatically.