It's been two months since this profile received a new review

Ruby Has Fulfillment Reviews & Provider Details

Ruby Has is one of the fastest growing ecommerce fulfillment providers (Ranked by Crains Fast 50 in 2018 and Inc. 5000 for three consecutive years) for direct-to-consumer brands and retailers, fulfilling their brand promises with precision, customization and excellence at scale.

Seller

ShipMonk

Discussions

Ruby Has Fulfillment Community

Provider Description

Overview by

Joe B

Top-Rated Alternatives

Fulfillment by Amazon

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Small-Business (50 or fewer emp.)

12/12/2020

"May you never suffer the misfortune of losing business to this incompetent, negligent "warehouse""

0/5

Describe the project or task Ruby Has Fulfillment helped with:

Helped with? Hahahahahhwuwefiausuf9a8hahhhahahhaha. Sorry, just had a real chuckle thinking about Ruby Has being helpful. Review collected by and hosted on G2.com.

What do you like best about Ruby Has Fulfillment?

There is nothing redeeming about that amateur hour warehouse of terror. Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

They will not ship your orders, they will lose your merchandise, they will mismanage your inventory so that it can not be sold even when you have it in stock on their shelves, what they do ship they will do so sloppily and it will break and arrive late, and they will create chaos and you will lose your business if you leave it in their hands. I could go on for hours, but what else do you need to know other than they will not ship your orders even though that is the fundamental baseline minimum of their business model. Call any other 3PL on the planet - this one is the worst of the worst. Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Has Fulfillment:

Don't ever. Review collected by and hosted on G2.com.

What problems is Ruby Has Fulfillment solving and how is that benefiting you?

The only problems we are actively solving are problems created by Ruby Has. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/9/2020

"AVOID AT ALL COSTS"

0/5

Describe the project or task Ruby Has Fulfillment helped with:

3PL Review collected by and hosted on G2.com.

What do you like best about Ruby Has Fulfillment?

They had good prices at first but that did not last long after all their "Other Costs" Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

First they get you with what seem like good rates. Once you are their client, they start hitting you with "Other Fees" that jack up your bill. And forget about talking to anybody about this, the worse part about this company is their customer service. There is NOBODY to talk to and nobody cares about solving your issues. We even had a case where we disputed a charge and nobody got back to us about it. We just one day woke up to realize that they had stopped shipping out orders just because we did not pay for this disputed charge. I sent 4 emails trying to solve this and nobody replied, they just kept withholding our orders. Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Has Fulfillment:

Avoid working with them. Review collected by and hosted on G2.com.

What problems is Ruby Has Fulfillment solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/4/2020

"Shockingly Bad"

0/5

Describe the project or task Ruby Has Fulfillment helped with:

Ruby Has recently acquired EasyPost, a different troubled fulfillment provider. Our company was in the middle of a flash sale with a major TV network when Ruby Has took over operations of EasyPost. In doing so, they decided to turn off the API so that our orders would no longer be fulfilled. Additionally, all pending orders failed to receive new API messages so we had no clue about the status of the orders. So.. you'd think we just get in touch with Ruby Has and get it sorted out, right? Wrong... integration with their new systems a complete joke, or actually impossible. Customer support going 5-10 days without a response. Basically our inventory is inaccessible still to this day... We can't fulfill new orders, all the outstanding flash sales orders we've had to use FBA which is quite expensive and cumbersome.

Fulfillment is all about tech, operations, and communications. Ruby Has has none of these things. 0/10, stay away. There are many good fulfillment options.. as soon as we can actually get a response from Ruby Has we will be removing all inventory and sending elsewhere. Review collected by and hosted on G2.com.

What do you like best about Ruby Has Fulfillment?

There has been zero things that Ruby Has done correctly. Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

So far, everything about Ruby Has is bad Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Has Fulfillment:

Look elsewhere Review collected by and hosted on G2.com.

What problems is Ruby Has Fulfillment solving and how is that benefiting you?

They are unable to fulfill any of our inventory so unfortunately they haven't solved any problems and created many new problems. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

5/27/2020

"DANGER!!! DO NOT WORK WITH EASTPOST"

0/5

What do you like best about Ruby Has Fulfillment?

Complete NIGHTMARE. Please do mot work with EP, would not wish this upon any business Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

Support is awful, would be bounced around support email chains for weeks and weeks to get a simple answer on an order. They would have issues on one of their warehouses, but would not communicate that to us. Not knowing the issues, we would ship inventory to the warehouse later to find out that they moved the inventory to another warehouse without our knowledge. Our inventory would be moving around in transit for MONTHS and no one would give us a straight answer on what was going on. We would beg them and plead with them just so we can understand where out inventory was but we would receive ZERO feedback Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Has Fulfillment:

DO NOT use EasyPost under any circumstances Review collected by and hosted on G2.com.

What problems is Ruby Has Fulfillment solving and how is that benefiting you?

It was a complete nightmare. On top of everything that went on, the company went under and was acquired by another company. Again, we had ZERO knowledge of any of this going on and one day received a bulk email stating that they were acquired and that new rates will be applied. We had 15 days to confirm or would need to take out all of our inventory. At that point we didn't even know where our products were and we had thousands of back orders. It was a complete disaster. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/27/2020

"Absolute Nightmare & Shady Practices - Avoid At All Costs"

0/5

What do you like best about Ruby Has Fulfillment?

Absolutely nothing at all. Sure, at first you might think the prices are great and the people are helpful, but wait for it, it's their business model to acquire as many customers as possible and then sell your account off to a predatory company. Beware at all costs! Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

They lured customers in with the best pricing possible (a dream!) and then sold our accounts to another company, stopped helping, and led to six-figures in lost revenue, damages, missing inventory, and countless hours of time lost. I can never forgive EasyPost for how it treated our small business and how much they hurt us financially.

All it takes is some searching on social media to see that they did the exact same to a large number of other small businesses. EasyPost may claim that it was the company they sold our contracts to (Ruby Has) that did all the damage, but it's not accurate - not only did their shady practices lead to our accounts getting 'sold', they had ample opportunities to help make the process less painful, and they just turned a blind eye and let the issues snowball.

To anyone reading this: AVOID TRUSTING OR WORKING WITH EASYPOST (OR RUBY HAS) AT ALL COSTS!!! Review collected by and hosted on G2.com.

Josh H.

CTO

Small-Business (50 or fewer emp.)

5/27/2020

"Didn't EasyPost just go Bankrupt?"

0/5

What do you like best about Ruby Has Fulfillment?

I liked their pricing and their technology integration / API. Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

They closed their Utah warehouse and gave us 48 hours to clear out our entire inventory (200 SKUs / 20k units).

During COVID.

Did I mention we're based in Florida and don't have anyone in Utah? Review collected by and hosted on G2.com.

Carson L.

Small-Business (50 or fewer emp.)

5/27/2020

"Easypost Review"

2.5/5

What do you like best about Ruby Has Fulfillment?

Their responsive and helpful support team. Low prices. Review collected by and hosted on G2.com.

What do you dislike about Ruby Has Fulfillment?

Slow shipping. Issues with international shipments being returned (DHL account issue). Orders that were in the system that had an out of stock item just sat there and we were not notified that it could not ship until weeks later or when the customer contacted us asking where their order was. Review collected by and hosted on G2.com.