# What are the top-rated chatbot apps for e-commerce?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2! I want to start a discussion with this community to identify the top-rated chatbot apps for e-commerce. See my entire list below and let me know your thoughts.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"> I’m especially looking for tools that help online stores handle product questions, support requests, and order tracking without slowing down the sales funnel.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the most recommended options from G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/chatbots">Chatbot Software</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews">Fin by Intercom</a>: AI chatbot that can resolve customer inquiries using your existing help docs. Great for deflecting support tickets while keeping the user experience seamless.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews">Zendesk Support Suite</a>: Multichannel support platform with chatbot automation. Useful for ecommerce brands scaling support across email, chat, and social.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/birdeye/reviews">Birdeye</a>: Chat and messaging platform that integrates with review management and CRM tools. Often used by retail and local ecommerce operations.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/qualified/reviews">Qualified</a>: Originally built for B2B, but its live chat and automation can help ecommerce sites convert high-intent traffic through personalized conversations.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews">Tidio</a>: Lightweight chatbot and live chat tool designed for online stores. Easy to set up, supports Shopify and WooCommerce, and offers automation features to assist with order tracking and FAQs.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What chatbot app has helped your ecommerce team improve conversions or reduce support load? Any tips, wins, or surprises other sellers should know?</p>

##### Post Metadata
- Posted at: over 1 year ago
- Author title: BBCOR Tester
- Net upvotes: 2


## Comments
### Comment 1

From what I see here, Tidio is the easiest option for those who just need a simple chatbot embed. Just like Chatling as well. Elfsight has an AI Chatbot that also aligns with principles of no-code embedding. Most importantly, a chatbot should allow numerous ways of training, including simple uploads of PDFs or manual inserts.

Many chatbots can be great, but overwhelming too - they are rather a part of an entire customer assistance workflow.

##### Comment Metadata
- Posted at: 21 days ago
- Author title: Content Manager / Marketer



### Comment 2

&lt;p&gt;I’ve seen Fin by Intercom recommended a lot for e-commerce chatbots. Has anyone used it to improve customer support or drive conversions during the shopping experience? You can explore more chatbot apps here: https://www.g2.com/categories/chatbots.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: BBCOR Tester


#### Reply 1

I&#39;ve seen the Askspot io analytics and it looks impressive. The chatbot allows not only handle the customer support tickets and questions, but also the product search &amp; recommendation grounding on the store catalog, that helps users to make the decisions instead of hesitantly browsing.

##### Reply Metadata
- Posted at: 29 days ago
- Author title: Rubika Agency Founder &amp;amp; CEO — Web Design &amp;amp; Development, Digital Marketing




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