What are the top-rated chatbot apps for e-commerce?

Hey G2! I want to start a discussion with this community to identify the top-rated chatbot apps for e-commerce. See my entire list below and let me know your thoughts.

I’m especially looking for tools that help online stores handle product questions, support requests, and order tracking without slowing down the sales funnel.

Here are some of the most recommended options from G2’s Chatbot Software category:

• Fin by Intercom: AI chatbot that can resolve customer inquiries using your existing help docs. Great for deflecting support tickets while keeping the user experience seamless.
• Zendesk Support Suite: Multichannel support platform with chatbot automation. Useful for ecommerce brands scaling support across email, chat, and social.
• Birdeye: Chat and messaging platform that integrates with review management and CRM tools. Often used by retail and local ecommerce operations.
• Qualified: Originally built for B2B, but its live chat and automation can help ecommerce sites convert high-intent traffic through personalized conversations.
• Tidio: Lightweight chatbot and live chat tool designed for online stores. Easy to set up, supports Shopify and WooCommerce, and offers automation features to assist with order tracking and FAQs.

What chatbot app has helped your ecommerce team improve conversions or reduce support load? Any tips, wins, or surprises other sellers should know?