I found out that a stamps.com account had been set up under a very old email when I was charged on a credit card for the services. I tried to log on to Stamps.com and cancel the account but all the answers to the questions that were provided to stamps .com did not match the correct answers.
I called Stamps.com on 9-7-18. My account was charges on 9-6-18. The girl I spoke to was unable to find the account using my name or my current email address. She was able to locate an account under the old email address. I explained the situation to her and advised I had not set up the account. The girl verified the account had only been used to print the first 9 free stamps and there was 77 cents still showing available. I requested she cancel the account and refund the money that was charged since I did not set up the account. The account was set up using incorrect information. She agreed to close the account, waive the monthly fee and refund the 15.99 that had been charged.
Well today the 15.99 was still not refunded. I called back. Oh wow. I am shocked and ashamed of the customer service that was provided. I spoke to Christine and lets just say that she is one of the worst customer service reps I have ever spoken to. That says a lot since I am a customer service manager for a large insurance company. She was unhelpful, she talked over me, got loud when I didn’t agree with what she was saying, refused to believe the previous person told me they would refund the fees, kept repeating the same thing over by explaining how stamps.com bills the month after the month is done. She told me that I was billed on 9-6-18 for the month previous. She then told me I needed to go to my bank to dispute the charges to get my money back 4 times. WOW!!! It’s only 15.99 and I have spoken with my bank and my cards have been reissued but I can tell you that not only will I never use stamps.com, as a legitimate customer, due to this experience but pray that someone quality monitors the call so they can get this little girl some serious training.
I hope that someone from stamps.com reads this because if that is the type of person they have answering their phones and represents their company to the public. They have seri
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