Access to the database to use SQL for custom report writing.
-The platform is out-of-date
-Very few external integrations since they do not have a true API
-AMAZON doesn't work
-EBAY doesn't work
-Very little control of design other than templates
-NO B2B features
-Customer Service is AWFUL!
They haven’t updated their platform in 4 years. When they did finally release a “big update” it turned out only to be a facelift of the admin that thousands of their customers complained about. It created dozens of bugs and made your typical workflow for processing an order take 2x as long. The viewable (usable) space was reduced by over 20%, making it hard to data when looking at the products table/page and orders table/page.
See, the biggest problem with Volusion is IF/WHEN they make changes, they don’t speak with their customers. It is as if they think they are smarter than everyone and know what everyone wants.
Another example was their “NEW” PayPal integration. They finally made it to where a customer could see Pay with PayPal on the checkout page rather than only the shopping cart page. The problem is, they force their customers to default to PayPal and make checking out with Credit Card very hard to see. Nothing CSS can’t fix though, right? WRONG! They will not allow you access to change it.
Couple other issues:
Their AMAZON “integration” goes down weekly and at one point, last year didn’t work for months.
Their EBAY “integration” still doesn’t update tracking#’s (bug they have been working on for 3+ years.) and is currently completely down. They refuse to fix it, because they are in a code freeze for the holidays…Guess their customers don’t need to sell on EBAY.
After waiting for years of unfulfilled promises, we are finally jumping ship. I’d highly recommend going with a platform that cares about their customers, not just the all mighty $$$.
It gives us a store front, but we are WAY behind the times currently because of their platform.