# Zonos Reviews **Vendor:** Zonos **Category:** [Cross Border E-Commerce Software](https://www.g2.com/categories/cross-border-e-commerce) **Average Rating:** 4.8/5.0 **Total Reviews:** 47 ## About Zonos Zonos provides technology to simplify the complexities of international commerce, making it accessible to everyone. We create products that allow businesses to take full control of their cross-border trade experience. Our SaaS solutions alleviate the headaches of cross-border trade with APIs and software that provide businesses with the tools and data they need to scale globally, including the only true landed cost solution on the market. Our cloud-based software and APIs allow online retailers to calculate accurate duties and taxes, presenting true landed cost with the option to prepay at checkout, manage restricted items, receive foreign payments, mitigate fraud, and generate accurate international shipping rates in their localized checkout. Zonos technology can automate non-resident country taxation for online retailers by keeping track of thresholds for each country and collecting taxes at the appropriate time, making global trade compliance easy and relieving the burden many are feeling from this new tax trend, i.e. UK VAT, Australian GST, EU VAT, etc. Doubling in size every year since its inception, Zonos has become the leader in cross-border technology, helping thousands of businesses better serve their international partners and customers. Our team of industry and software experts is expanding rapidly, both locally and globally. ## Zonos Reviews ### 1. Fantastic tariff management and excellent onboarding support **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslav M. | Digital Platforms Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Zonos?** Zonos make it easy to keep up with ever-changing tariffs & fees. The onboarding process was smooth and Lennon was very helpful with getting everything in order. **What do you dislike about Zonos?** Onboarding process could have been a bit less pushy in terms of follow-ups. **What problems is Zonos solving and how is that benefiting you?** Displays correct duty fee's for the customer. ### 2. Great service & startup support **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Business Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Zonos?** What I liked best about Zonos is the resources they provide through thier portal. Zonos provides great reading material to help your business from international shipping guidlines, definitions and more. Our team also appreciated the amount of support our onboarding manager gave. **What do you dislike about Zonos?** Zonos provides everything they need to within the reporting portal but when exporting to excel, some columns seem duplicated and can make it hard to get the full picture. **What problems is Zonos solving and how is that benefiting you?** Before Zonos we were never able to calculate international duty and tax fees before shipping. With Zonos we feel comfortable that all costs are accounted for before shipping to our international customers. ### 3. Quick and clear explanations when I needed help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Zonos?** The support team members were very kind. They were very clear were their explanations. They were patient as I continued to fix the issue on my end. They were always ready with an answer or explanation to my issues. **What do you dislike about Zonos?** Nothing about it that I disliked! Everything seems to be running smoothly. **What problems is Zonos solving and how is that benefiting you?** Our payments didn't seem to add up. They explained to me how the "Payouts" and "Invoices" worked, clearly explaining all that was involved with both parties. ### 4. Just what the doctor ordered. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Zonos?** I have had a few Tariff providers over the years. I have to say that since joining up with Zonos, things have been pretty smooth and easy. Zonos turnaround time is absolutely amazing. **What do you dislike about Zonos?** I have yet encountered a moment od dislike. **What problems is Zonos solving and how is that benefiting you?** Global Tarriffs ### 5. GREAT INTERNATIONAL E-COMMERCE APP **Rating:** 5.0/5.0 stars **Reviewed by:** Dorian H. | ACCOUNTING, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Zonos?** The app makes it easy to search for harmonized codes for items and makes it easier to provide necessary customs paperwork. **What do you dislike about Zonos?** Don't find any issues with it that I dislike. It's pretty easy to use. **Recommendations to others considering Zonos:** A great tool for international ecommerce sellers **What problems is Zonos solving and how is that benefiting you?** The app provides customs duties/tax information in advance to our e-commerce customers. ### 6. It has a very intuitive and easy-to-use interface **Rating:** 4.0/5.0 stars **Reviewed by:** Giordano M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Zonos?** It has a very intuitive and easy-to-use interface that allows me to perform multiple activities in a fairly simple way, the ease with which it performs the calculations is quite surprising which allows me to perform my administrative tasks in terms of calculating taxes from one much faster, simpler and more efficient, which has been a great help in my e-commerce to expand my clients in a much easier way, the customer service team is simply great, they respond in short periods of time in a very friendly way and above all with the exact solution to your problem. **What do you dislike about Zonos?** To be honest, I have no major complaints about the use of this application, it may be that it has many problems in terms of performance in the sense that the image gets stuck or the system stops responding, but nevertheless it is enough to contact support technique and in less than 10 minutes the problem will be solved. **What problems is Zonos solving and how is that benefiting you?** It has been being of great help to me to boost my e-commerce in a quite simple way by allowing me to simplify the administrative calculations concerning the calculation of taxes and shipments, where I have never been able to make an adequate estimate every time I try to do it myself , but nevertheless with Zonos I have removed these headaches in a fairly simple, easy and fast way. ### 7. Checked all the boxes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Zonos?** For a small business that was expanding into the world of international shipping, Zonos checked all the boxes. It is easy to use, gave accurate results, and the customer service has been amazing. We can't thank Taylor and his team enough for all the help and support. **What do you dislike about Zonos?** There is really nothing to complain about. I wish the customs agents would be a little more accurate in their end to make sure that the quote from Zonos and what is billed is 100% accurate. There is nothing Zonos can do about this though, just one of the quirks of international shipping. **What problems is Zonos solving and how is that benefiting you?** Getting the cost of customs duties/taxes/fees. Before Zonos, we were flying blind and trying to guess based on past shipments. With Zonos, we have been able to dial those costs and give our customers a more accurate quote. ### 8. Really adaptable, great data, and speed to integration amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Travis M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Zonos?** Really adaptable, great data, and speed to integration amazing **What do you dislike about Zonos?** It's not free. Though the cost is more than reasonable. **Recommendations to others considering Zonos:** Jump on a call with them. They'll answer your questions quickly and directly. **What problems is Zonos solving and how is that benefiting you?** International shipping for calculating fully landed costs. ### 9. All in One International Plug In Solution - Including Fraud Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Zonos?** As we were looking to expand our ecommerce footprint to include the world, we were recommended Zonos (formerly iGlobal) from our shipping partner. They had all of the features we were looking for, shipping quotes, taxes and duties, local currencies, and the most important for us, fraud protection to help vet an online order, giving us the confidence in a "ship" or "don't ship" scenario after they review orders. With a very high percentage of passing orders, this proved to be a great addition to our online ecommerce site, in effect opening up the world. Direct plug in to Magento made the installation a snap, and their team took time to understand our business and make setup and installation a snap. Zonos support team is extremely engaged, both on the technical support side, as well as their customer agent side helping to ensure all ecommerce transactions are handled smoothly and efficiently, and extremely responsive to support requests. **What do you dislike about Zonos?** We have requested some additional features, such as gathering abandoned shopping cart information and customer information for orders not completed, and working with their team to see what options may be available moving forward. Zonos has always been interested in our needs and accommodating to any feature requests we've inquired about. In short, they care and have a genuine interest in being a better product consistently. **What problems is Zonos solving and how is that benefiting you?** Zonos provides: - Accurate on demand quoting of shipping rates, taxes and duties to the end consumer - Delivering a landed cost on the fly, establishing confidence for our customers. - Fraud protection from foreign countries, allowing us to have confidence in getting the nod to ship the order, if fraud is present in a chargeback, they cover the charges in the event of that chargeback being lost. - Verifies international billing orders even if they are shipping within the US, able to follow our shipping rules (free shipping over X, etc. ) - Ability to upcharge or adjust pricing of shipping costs, by country. Able to restrict or change shipping carriers by a wide variety of options, countries, etc. - Seamless integration with our Magento eCommerce installation. - Outstanding technical and customer support services. ### 10. Solid product, great support, exceptional experience for the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Zonos?** I selected Zonos for its ability to seamlessly prepare, display, and execute on a total landed cost solution for my international customers - it automatically calculates duty/taxes based on origin and destination, plus delivers shipping options/flat rates where I need them. Once set up - it's great! **What do you dislike about Zonos?** Nothing, really. I found a few quirks here and there during implementation, but the team was quick and responsive in getting me squared away. **What problems is Zonos solving and how is that benefiting you?** Global shipping from 3 different warehouses to all points - taxes, duty, carriers, SLAs all different in each area/situation - Zonos accommodates all these permutations and needs. ### 11. Game changing addition to our business and fantastic customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Zonos?** The integration in to our website is outstanding but the quick, attentive and caring customer service has been outstanding. From on boarding to installation to ongoing check ins really is second to none. Zonos has opened up the world to our business and we are seeing the benefits on our bottom line. **What do you dislike about Zonos?** Would like to receive our funds from sales more promptly. **What problems is Zonos solving and how is that benefiting you?** As a Canadian based business our market relative to the rest of the world is small. With Zonos we have greatly increased our market size potential, reduced complexity with "global" customers and currency exchanges. ### 12. Incredible Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Simonett P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Zonos?** Mark from Zonos is wonderful and is speedy to attend to our questions and requests. **What do you dislike about Zonos?** The fees are quite high. Wish it was a flat rate system. **Recommendations to others considering Zonos:** It’s very expensive but it’s worth it. **What problems is Zonos solving and how is that benefiting you?** Reducing our own customer service hours and providing a globalized checkout platform for our customers. ### 13. Amazing Product and Even More Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Zonos?** Zonos takes the in office load off of international e-commerce. **What do you dislike about Zonos?** No complaints whatsoever. We are still in the learning curve, but every issue is resolved quickly. **What problems is Zonos solving and how is that benefiting you?** Definately frees up time spent on international orders closings, translation of currencies, duties, taxes etc... ### 14. Zonos provides a great product for growing international business **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer K. | General Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Zonos?** We have loved working with Zonos over the last year. They have been extremely helpful in helping our brand grow over into big international markets. **What do you dislike about Zonos?** The only downside is Zonos has missed a few of our international orders. That being said, they have provided us with multiple solutions to help us fix the problem. **What problems is Zonos solving and how is that benefiting you?** We have solved the big issue of Duties and Taxes in other countries. This has helped our customers know up front what they are paying for the product. ### 15. Great team and support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony L. | Digital Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Zonos?** The Go To Market for the Zonos implementation was very fast (under one month) and very smooth. **What do you dislike about Zonos?** Really nothing to dislike, Zonos team was really helpful every step of the way. **What problems is Zonos solving and how is that benefiting you?** We changed the whole logic of our cross border activities, previously working with a partner for the whole operations. Thanks to Zonos we integrated the computation of Tax and Duties making the experience much smoother both internally and externally. ### 16. Customer Service is stellar **Rating:** 4.0/5.0 stars **Reviewed by:** Mark W. | International Sales, Tech Support, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Zonos?** Zonos provided a great solution to create ease of sale and better experience for our international customers where we were only accepting bank wires as payment previously. This has sped up my quoting process as well as I am no longer manually calculating/ quoting shipments. **What do you dislike about Zonos?** I've provided feedback on this personally. Zonos needs adjusted so that you can pad the entire invoice total by a set value or percentage. Currently it only pads the shipping. The goal is the pad the order by a percentage that captures the fees per invoice so the service pays for itself. you pass the charges to the customer with this feature. My install was manually calibrated to achieve this, but having it as a user adjustable action just like padding the shipping is the single most important feedback I can provide. **Recommendations to others considering Zonos:** Try it. Simple as that. You will see the benefits in practical application. **What problems is Zonos solving and how is that benefiting you?** Fraud protection was our major concern with accepting international credit cards and this was the primary selling point for us. Zonos provided a great solution to create ease of sale and better experience for our international customers where we were only accepting bank wires as payment previously. This has sped up my quoting process as well as I am no longer manually calculating shipments. ### 17. Great International Shipping option **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Zonos?** The Zonos desktop is very organized and easy to follow. Orders on our website checkout include the duties and taxes and complete cost to the customers door. **What do you dislike about Zonos?** There are a few bugs with our Magento integration, although overall, the platform works well. **What problems is Zonos solving and how is that benefiting you?** Charging the correct duties and taxes and shipping as well as fraud protection. We feel comfortable shipping international orders once Zonos has reviewed and released them to us. Our international orders continue to increase. ### 18. Incredible app. Even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Lew E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Zonos?** Meets my needs perfectly. Needed a way to calculate duties taxes and customs and charge my customers for them at checkout, this did it perfectly. Allowed us to go GLOBAL. Michelle was EXCELLENT with customer support. Really enjoyed the entire process and continue to work with them on two sites! Bravo for all their hard work and assistance, they're truly a dedicated team. **What do you dislike about Zonos?** I have nothing bad to say about this app. They've been incredible since day one, from the install to launch and customer service throughout. **What problems is Zonos solving and how is that benefiting you?** Automatically calculating taxes duties and customs, as well as working with my shipping, and displaying them at checkout to be collected upfront ### 19. Very Responsive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Krystina Q. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Zonos?** We had multiple requests that Zonos customer service helped us with- they were always very attentive and responsive. **What do you dislike about Zonos?** A few glitches in the system, though it is constantly being updated. **Recommendations to others considering Zonos:** Good product- implements well into our website. **What problems is Zonos solving and how is that benefiting you?** We use Zonos for shipping international orders- this prevents us from having to manually calculate shipping costs/ options for customers outside of the US. ### 20. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Zonos?** We have quite a few international customers with different tax and VAT. We don't have to worry about upset customers that complain about these taxes as they know about it at point of sale. **What do you dislike about Zonos?** I have nothing to dislike at all. The product works, backed by good customer support. **Recommendations to others considering Zonos:** Retain international customer satisfaction. They know up front what fees are incurred and can pay them at checkout. You have a guaranteed landing cost. **What problems is Zonos solving and how is that benefiting you?** International VAT and taxes, including the ability for the customer to see the page in their language. ### 21. Nice functionality for international shipping **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Zonos?** It has been beneficial to provide a localized shopping cart for our international customers. Shipping rates have been accurate for products as long as we have the correct product information to provide for quotes. **What do you dislike about Zonos?** A lot of issues we run into require updates, and new versions seem to come out pretty often. While nice to have items fixed, while this is one of many features on our website, doing an upgrade as often as new versions are released is not realistic for us. **What problems is Zonos solving and how is that benefiting you?** Orders have been similar volume as when we had to provide shipping quotes manually, but we have become more efficient and no longer have to interact with international customers to make sure they understand how we handle the taxes and duties. ### 22. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Zonos?** The ease of use and lack of effort to take advantage of the service. Our orders just show up and we process once approved. **What do you dislike about Zonos?** There is nothing I dislike. We see everything we need and rarely ever have to contact customer service, if ever. **What problems is Zonos solving and how is that benefiting you?** International orders and fraud concerns are solved with Zonos ### 23. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2018 **What do you like best about Zonos?** I love that my international customers are receiving rates that are accurate with no surprises. It truly saves me a lot of time and headache. I also love the customer service that Zonos provides us. **What do you dislike about Zonos?** I have nothing negative to say. I even like the new name better than the old one! **Recommendations to others considering Zonos:** Please give this product a try and save yourself time and headache. It can help grow your international business and also protect you from fraud. It is an amazing product! **What problems is Zonos solving and how is that benefiting you?** We are able to get our international customers an accurate landed cost in real time instead of manually quoting. This has increased our international sales by more than 30% and saved us a lot of time and missed business. The fraud protection is amazing too. ### 24. Makes Shipping A Breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Mikayla W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about Zonos?** Our customers that live internationally can finally order directly through the website and get the duties and taxes estimated automatically. **What do you dislike about Zonos?** The only thing I could say I am not the biggest fan of is that fact that the checkout looks so much different than our website. I wish we could customize the color scheme at least. **Recommendations to others considering Zonos:** Make it easier for your international customers to purchase with you! You will not regret it! **What problems is Zonos solving and how is that benefiting you?** We are able to confirm duties and taxes without worry of over or under charging the customers. The customer can now also choose if they would like to pay for them ahead of time or after delivery. ### 25. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Zonos?** This app provides clarity for our International customers. It makes them aware that duties & taxes are required and gives them the option to take care of it when placing their order. **What do you dislike about Zonos?** There isn't much to dislike about this app. **What problems is Zonos solving and how is that benefiting you?** Full transparency regarding duties & taxes. It also gives us the ability to provide a seamless shipping process once duties & taxes are paid. ### 26. Exceptional Support | Brilliant Solution **Rating:** 5.0/5.0 stars **Reviewed by:** TORRY M. | INDEPENDENT CONTRACTOR - MARKETING AND DEVELOPMENT, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Zonos?** Travis has been totally on it from day 1. Handled every issue/request quicker than most companies take to respond to initial question. Many Apps have found their way into the Shopify App Store that have no business being there. iGlobal/Zonos is not one of them **What do you dislike about Zonos?** In the 2 years of using Zonos, we haven't had an issue yet that wasn't solved by implementing customized solutions per our business needs. All at no extra charge. No dislikes as of yet **Recommendations to others considering Zonos:** Easily expand & convert your INTL checkout. It's as easy as creating a user for Zonos to handle all that is needed to get you up n running in no time **What problems is Zonos solving and how is that benefiting you?** Zonos eliminates all INTL drama. Calculates exact VAT, Shipping, Duties instantly, & provides seamless checkout. Easy to use intuitive interface ### 27. Amazing product and teamwork with iGlobal **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Operations Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Zonos?** It is great to let them know what are struggles are, and watch them come up with solutions to improve our business. Other companies we work with it feels like they are just working on a problem for us. With iGlobal there is teamwork and we work on things. Their knowledge and responsiveness to our questions has been a wonderful experience. Amazing admin console to view the actual checkout our customers are seeing. **What do you dislike about Zonos?** I am going on working with them for 8 months now, and can't even come up with a dislike. **Recommendations to others considering Zonos:** If you are looking at one of their products I recommend you go with them, as they will exceed your needs, not just meet your needs as similar of their competitors do. **What problems is Zonos solving and how is that benefiting you?** iGlobal does all the heavy lifting with an International shipping integration with UPS. iGlobal also handles our international checkout. They also provide re-directs for some of our international customers. We are also able to monitor all orders being processed through them. ### 28. Zonos creates significant value for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Gylfi Aron G. | Director of Marketing and Business Development, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2018 **What do you like best about Zonos?** ShopUSA.com offers international shipping from USA to +150 countries. The international shipping process is a complicated one but Zonos helps to simplify the process. The needs of our international customers are extensive & we strive to offer as many a-la-carte services. Zonos has created a solution for us to offer our customers the opportunity to prepay duties & taxes. Using their accurate duty & tax calculator, we are able to speed up the customs process for our customers and provide an all-inclusive landing price without hidden fees. It has been a great relationship over the past few years and we look forward to creating more synergies with Zonos in the near future. Thanks for all that you do! **What do you dislike about Zonos?** We have found one important way to create synergies with Zonos but look forward to find other areas to improve our business. **Recommendations to others considering Zonos:** Great service and products! You won’t regret it. **What problems is Zonos solving and how is that benefiting you?** Duty & Tax calculations ### 29. Strongest Product I've seen in this space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Zonos?** The checkout itself is best in class. They have created an easy and seamless flow for our customers. In addition, they have the option to take care of everything on the back end themselves (capture, order and fulfillment updates, etc). Their suite of products are very well thought through with the customer (end user) and client (business owner) in mind. **What do you dislike about Zonos?** We have been a client for 5 months: No dislikes **What problems is Zonos solving and how is that benefiting you?** They completely solved our problem of not having access to an international market for eCommerce. Their checkout is top notch (we even used it as the reference point for our platform when asking for a new out of the box checkout). They have brought us revenue, and we use their fraud protection, so they keep us safe too. The implementation was easy on their end, and the level of support we get from their team is absolutely outstanding. ### 30. Amazing Support & A great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2017 **What do you like best about Zonos?** It allows for easily charging duties and taxes to our international customer. We no longer have to worry about abandoned shipments. Also the customer support was spectacular and the iGlobal team was with us every step of the way. Even months after the implementation if I make a request they will usually respond within the hour to let us know they are working on our request or have a solution already. **What do you dislike about Zonos?** The integration was very difficult, but part of that was because of our Miva Merchant set up, which is not standard by any stretch. Also, there were some bugs in the system, but all of them were quickly rectified by the Igloabl team. **Recommendations to others considering Zonos:** I would recommend anyone looking to expand their international ecommerce operation to take a look at iGlobal and their product. It will make it that much easier to gain international customers and ship internationally. **What problems is Zonos solving and how is that benefiting you?** We utilize iGlobal stores to enhance the ecommerce experience for our international customers. Also, it allows us to quickly, easily, and accurately calculate duties and taxes and charge them to our customers. This removes the risk of abandoned shipments and makes it a cleaner transaction process. ### 31. Zonos is great for international checkout solutions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Zonos?** Zonos is very attentive and works quickly as well. Any time we've ran into any issues with this system, they have resolved the issue within a day. **What do you dislike about Zonos?** Zonos orders have caused some minor inventory and order issues on our system, but I believe it is a little mixture of both Zonos and our eCommerce system, not just Zonos. **Recommendations to others considering Zonos:** Always ask questions. Zonos staff is incredibly receptive and **What problems is Zonos solving and how is that benefiting you?** Zonos allows us to offer checkout for non-US customers, and provides fraud screening services for these orders. ### 32. Empowering My International Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Operations Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Zonos?** iGlobal has been a fantastic partner that has given us the ability to reach more countries and control our own destiny in regards to service offerings and costs. We had other options out there, but they were all tied to a company that wanted to control our freight. With iGlobal we have the ability to pick and choose which carriers and services fit our customers' needs the best We also have a lot more negotiating power with the carriers which allows us to offer lower costs to our customers which improves customer satisfaction and increases overall sales. **What do you dislike about Zonos?** There really hasn't been a lot to dislike. If there ever is an issue the iGlobal support team has been extremely fast at resolving the problem. **What problems is Zonos solving and how is that benefiting you?** Access to more countries, better margins, increased sales, better freight costs, happier customers:) ### 33. Great Product, even better staff **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | General Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Zonos?** Their staff is amazing. Our support issues are handled quickly and they always help answer random questions I have. **What do you dislike about Zonos?** The only thing I can think of is the time it took to get the integration going. But this was due to the iGlobal team making sure we crossed all the T's and dotted the i's **Recommendations to others considering Zonos:** If you want to sell your product globally and don't want your customers to deny packages when they find out how much the duties/taxes are there is not better way than integrating with iGlobal **What problems is Zonos solving and how is that benefiting you?** Our international ecommerce. We let iGlobal handle all our international cart processing and fraud protection. This has increased our international business more than 8% in the first year of using them. Allowing our customers to see the final cart amount with shipping and even duties/taxes in their currency. ### 34. iGlobal for our Shopify Store **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Zonos?** The iGlobal team was extremely helpful and there for us every step of the way in the set-up process. Having left it running for some time now we have experienced no issues and have seen improvements in the amount of international orders and inquiries there are. **What do you dislike about Zonos?** We paid for a minimum of 12 months, which means we are locked and committing for a year and will not be considering any alternatives anytime soon. That said, there are not many solutions such as iGlobal that integrate well with our UPS business account. **Recommendations to others considering Zonos:** If you are in need of a painless international shipping/duties solution for your business, iGlobal may be the right fit for you especially if you already ship with UPS. **What problems is Zonos solving and how is that benefiting you?** We are alleviating the headaches of duties and taxes for international customers and ourselves, which caused several barriers to entry on the international marketplace prior. ### 35. Iglobal **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Zonos?** they make it simple to do business with international customers, and help with all aspects when setting it up. **What do you dislike about Zonos?** We don't get more orders. we are working on a plan to advertise international **Recommendations to others considering Zonos:** it could not be any easier, and we orders from all over the world. **What problems is Zonos solving and how is that benefiting you?** We would probably would not business with some of these countries, but with IGLOBAL taking the risk for us we are free to do more other sales than researching these. ### 36. Easy to use, Top notch customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Eyal B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Zonos?** Their customer service is super fast, always there to help. The plugin was easy to install and straightforward to the customers. **What do you dislike about Zonos?** Everything is perfect and fit ours and our customer's needs. **What problems is Zonos solving and how is that benefiting you?** An easier way for our international customers to buy and pay their duties up front with their local Credit card. ### 37. Excellent integration to gain international customers **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia S. | Co-Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Zonos?** iGlobal stores work great on both of our sites which are on a Magneto platform. The integration appeared to be straightforward and was handled all by iGlobal. By using the integration we have alreasy noticed an increase in international sales. We have received feedback from our customers that they also like seeing the customs fees and that they are able to prepay them through the new checkout. **What do you dislike about Zonos?** I have no dislikes to speak of regarding this. **What problems is Zonos solving and how is that benefiting you?** We are reaching international customers that we were turning away before. ### 38. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Zonos?** iGlobal has been there every step of the way for us. They create every single custom rule that we need with no questions asked. Other companies have charged us a great deal just to do those same exact rules. **What do you dislike about Zonos?** I have not come across anything that iGlobal could not do for us. They have been a great partner. **Recommendations to others considering Zonos:** Just have a phone call with their support team to discuss anything that you might need and you will see how accommodating they can be. **What problems is Zonos solving and how is that benefiting you?** Our international shipping is incredibly custom. We have different rules set up for different countries because of the products that we sell. iGlobal has easily and quickly set up every one of those rules for us. ### 39. The Tool for International Checkout **Rating:** 5.0/5.0 stars **Reviewed by:** Waverly M. | President | Co-Owner, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Zonos?** Enables our international customers to get a fully delivered price up front, in their native currency. **What do you dislike about Zonos?** Currently only has API interface with UPS. Would like to see FEDEX and DHL API options. **What problems is Zonos solving and how is that benefiting you?** Effective tool to assist with the growth of our international business. ### 40. Zonos has proved a valuable asset to our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Zonos?** The customer service received by Travis Robinson is tremendous. Zonos has helped us procure new international orders without having to worry about credit card fraud. **What do you dislike about Zonos?** The commissions are a little high. Would be nice to have a reduction :) **Recommendations to others considering Zonos:** If your product isn't being purchased overseas, this will help increase your sales. **What problems is Zonos solving and how is that benefiting you?** Lack of International credit card orders. ### 41. iGlobal International checkout **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2017 **What do you like best about Zonos?** Worry free sales to international customers. They handle all the risk with chargeback protection. **What do you dislike about Zonos?** Flexibility with Volusion platform although this is more a Volusion issue. **What problems is Zonos solving and how is that benefiting you?** Ability to make sales on a Global scale. ### 42. EVALUATION OF IGLOBAL STORES **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Zonos?** The people who work at iGlobal are amazing, and actually care about THEIR product performance and my company's ability to use it successfully **What do you dislike about Zonos?** Once in a great while, something that was fixed becomes "broken" again, but they fix things in a very speedy time frame. No issue goes unresolved. **Recommendations to others considering Zonos:** Go with iGlobal, no disappointments! **What problems is Zonos solving and how is that benefiting you?** My international orders come through already checked for fraud and already integrated into my ecommerce shopping platform in a concise format. I trust iGlobal and find it very effective and easy to use. Essentially they do all the "heavy-lifting" for me with international orders. ### 43. iGlobal has been an important partner in helping us build our international business., **Rating:** 4.5/5.0 stars **Reviewed by:** Julie F. | Senior Marketing and Brand Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2017 **What do you like best about Zonos?** Our account manager is very responsive whenever we have a question or issue with the site or an order. **What do you dislike about Zonos?** There isn't anything I would say that I dislike at the moment. **What problems is Zonos solving and how is that benefiting you?** They play an intregal part for us to be able to do international sales on our website, by collecting duties and taxes as well as shipping options. ### 44. Good International Checkout Option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Zonos?** A shipping carrier agnostic solution where we handle the shipping without needing a consolidator. **What do you dislike about Zonos?** While the tools are extensive, they are still building-out reporting and other functionality. **What problems is Zonos solving and how is that benefiting you?** Our goal is to grow our international export business and their offerings are providing us the tools to do this thought localization, languages, landed cost calculations and currency exchange. ### 45. IGlobal Has Done A Great Job For SoccerPro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Zonos?** Ease of installation. Clean and easy-to-use cart. Awesome customer service. **What do you dislike about Zonos?** Not much comes to mind. iGlobal has been one of the best 3rd party solutions we've ever integrated. **What problems is Zonos solving and how is that benefiting you?** Global demand for our product with reasonable pricing and expedited shipping options. ### 46. Great company to grow your international sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Zonos?** iGlobal has helped our company grow ten fold and has made the whole process painless. Great customer support and account portal to track and process shipping with ease. **What do you dislike about Zonos?** We have yet to have an issue with iGlobal in the 4 years we have partnered with them. **Recommendations to others considering Zonos:** I would 100% recommend iGlobal to other ecommerce companys. **What problems is Zonos solving and how is that benefiting you?** iGlobal has streamline our international sales and taken away the fraud that goes with international orders completely away. ### 47. iGlobal Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2015 **What do you like best about Zonos?** I like that iGlobal exists. Before partnering with this company we were unable to ship outside the United States and now that we have partnered up with them we have increased our profit margin and customer base. **What do you dislike about Zonos?** I dislike having to refer customers to iGlobal for certain issues such as payments and refunds. The pricing to ship to international locations seems very high as well. This is a huge issue with our international customers. **What problems is Zonos solving and how is that benefiting you?** By partnering with iGlobal we were able to ship to our Canadian base customers and all over the world. We used to get emails and calls daily from international customers wanting to order from our company and we would have to turn them away. Now we can help them and send them the parts they are needing. The benefits are pretty simple. We have increased our profit margin and we get to help customers outside the US. ## Zonos Discussions - [HOW DO I GET STARTED?](https://www.g2.com/discussions/how-do-i-get-started-11f8acfb-c175-4ea9-b81e-a5c83558b9d5) - 1 comment, 1 upvote - [What is Zonos Hello?](https://www.g2.com/discussions/what-is-zonos-hello) - 1 comment - [How much is Zonos?](https://www.g2.com/discussions/how-much-is-zonos) - 1 comment - [What is Zonos com?](https://www.g2.com/discussions/what-is-zonos-com) - 1 comment - [What does Zonos do?](https://www.g2.com/discussions/what-does-zonos-do) - 1 comment - [View Zonos pricing details and edition comparison](https://www.g2.com/products/zonos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A36%3A59+-0500&secure%5Bsession_id%5D=0a01cf67-32e9-423c-8abb-a048e65041b7&secure%5Btoken%5D=323e263c832a199c106142f884b9498aa6ff39bebbf802514119fb2973e08410&format=llm_user) ## Zonos Features **Import/Export** - Workflows - Documents - Sourcing - Costs **Global Shipping** - Integration - Reporting - Labels - Returns **Global Trade Management** - Visibility - Compliance - Risk **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding - Omnichannel ## Top Zonos Alternatives - [ImportYeti](https://www.g2.com/products/importyeti/reviews) - 4.9/5.0 (360 reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (802 reviews) - [Panjiva](https://www.g2.com/products/panjiva/reviews) - 4.6/5.0 (15 reviews)