Cratejoy Reviews & Product Details

Createjoy provides a way to sell subscription boxes to customers who might not otherwise discover your website or product. Review collected by and hosted on G2.com.

Fees Fees and more fees. They used to be $39.00 a month and had outstanding customer service and cared about their clients the sellers.

They raised their prices to $79.00 and gave a month or less notice of this change. Their customer service has majorly tanked and it seems they only care about their bottom line and not the seller.

They charge sellers fees on top of this for each subscription which I understand but they also charge the customer a fee, which is not fair to the customer or the seller.

Their dispute process is a joke. I had a customer with auto renewal turned on and they disputed this charge because they forgot to cancel the renewal. I was charged a $15 charge back fee when this was a clear case of the customer forgot and disputed it with her bank instead of doing the correct thing with Cratejoy. Cratejoy did nothing to correct this aside form telling the customer to drop the dispute. Thankfully I did not send out the renewal box because the customer would have the box and I would be out the product and the dispute charge of $15.00.

This is not the first time this has happened to me either where customers cancel after a renewal has happened and a box has been sent out.

Also customers of cratejoy can leave reviews on sellers pages even if they have not subscribed to that box which is unfair to the seller if the customer is confused on where they purchased their items from.

They stared out wonderful but have gone to the bottom of the barrel and sadly there are not that many options out there for subscription box services. Review collected by and hosted on G2.com.

Cratejoy is a great way to get visibility for a subscription business if you're new. The site offers PR opportunities as well for business owners, if you jump through all of their hoops to be featured. Review collected by and hosted on G2.com.

The site is littered with fake reviews. When you contact the company, they won't remove them even if the review is clearly for a different product. When you contact the reviews, they want paid to remove the reviews, which is clearly a scam. The site software is also difficult to use, and the fees charged add up as the charge a fee on top of your payment processor. Review collected by and hosted on G2.com.

I love being able to share what I love with others using a pretty intuitive platform. Review collected by and hosted on G2.com.

I think just the learning curve of it all. Just trying to get the hang of the cycle of the subscription business, sourcing goods, and keeping customers happy. Review collected by and hosted on G2.com.

It fills a critical niche in being one of the only services built around monthly recurring services. The Marketplace is a good selling tool too. Review collected by and hosted on G2.com.

Using their UX is like using a Slip-n-Slide covered with broken glass. Amateurish doesn't begin to cover how bad it is. You might be better off typing each packing slip by hand than trying to export them. Review collected by and hosted on G2.com.

Literally nothing they take your payment and provide a terrible service. I have 4 subscription boxes with cratejoy and they have terrible service and a terrible support team. Review collected by and hosted on G2.com.

If you're a merchant just run. Don't even think about starting your subscription with these guys. Their support team is terrible and not accountable for anything. My site has been dark for 3 days without them being able to connect the domain. It's a simple thing that any company like Shopify does. Review collected by and hosted on G2.com.

The system that Cratejoy uses works well. Subscriptions were processed on a regular schedule and are pretty much hands off to maintain. Review collected by and hosted on G2.com.

The fees that you pay are not clearly explained. I ended up missing $2000 in revenue because we signed up for a subscription with Cratejoy that was misrepresented as reducing the fee per transaction. At the time that I signed up in 2019, it was not explained that we would be paying the absurd 11% fee for sales on the marketplace. Instead, I was led to believe that we would pay the lower rate because we had the subscription. This turned out to be false and it took me quite a while to realize this as the true fees are not listed ANYWHERE on Cratejoy's site. Instead, I had to log into my Stripe account and physically go into one of my Cratejoy transactions to view the amount that they took.

I intend to cut ties with them as soon as I can without damaging subscriber relationships. This is a warning to others that are interested in using Cratejoy: There is a better way to do business. Don't waste your time with them and their deceptive practices. Invest in yourself and save the cost of using their services. Review collected by and hosted on G2.com.

If you're wanting to start a subscription service, Cratejoy is truly the best option in my opinion. It's literally made for subscription commerce and they're always working on something new and improving on existing features. Review collected by and hosted on G2.com.

Reporting isn't what it should be and if you want to run a true e-commerce business on the side, it's not the best. I do think they are now working with Shopify but, I haven't experienced that. It also sucks that their marketplace typically comes in higher on search - they get more $ from subscribers coming through their marketplace - you get less. Review collected by and hosted on G2.com.

Easy to use, Integrates with several apps, marketplace feature will help you to get your first subscribers pretty quick. Review collected by and hosted on G2.com.

No chat option or phone number for immediate support, only via email. Review collected by and hosted on G2.com.

A valuable marketplace to test a product/service, but not an ideal place to grow one. The entry-level articles are helpful to the uninitiated. Review collected by and hosted on G2.com.

Cratejoy is a brilliant idea that is poorly executed. The ever changing staff is new to the industry and consistently underperforms. The backend is plagued with integration problems and is not as customizable as other alternatives. Tickets go unresolved for months, even years. Blame is displaced and never owned. Review collected by and hosted on G2.com.

This is the best subscription box-specific website platform I’ve found - they have everything you need right out of the gate from website templates, recurring billing, shipping and postage, and more Review collected by and hosted on G2.com.

The website templates are a little limited in terms of design like fonts, formats, etc Review collected by and hosted on G2.com.