Cin7 Omni Reviews & Product Details

Cin7 Omni is a fully integrated, cloud-based inventory management software and Enterprise Resource Planning (ERP) alternative that streamlines operations across multiple channels in a single platform. Inventory and order management for every type of business: B2B, B2C, online stores, and brick-mortar. Connect and track products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution. Track actual costs and keep your accounting software in real-time sync. Seemlessly integrate with your ecommerce, preferred 3PL and warehouses. Cin7 Omni’s Built-In EDI capabilities keep everything moving seamlessly, no matter how many large retail customers you have, with no additional costs, integrations, or complexity. Use Cin7 Omni with online marketplaces like Shopify and for every way you use Amazon: Seller, Vendor, FBA, FBM and Direct fulfillment.

Seller

Cin7

Discussions

Cin7 Omni Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lauren Cassidy

Used by Titan and 2 others

Beta

Pricing

Pricing provided by Cin7 Omni.

Standard

$349.00

Flat Rate Per Month

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Cin7 Omni Integrations

(68)

Verified by Cin7 Omni

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Cin7 Omni Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cin7 Omni, and what problem is it built to solve?

Cin7 Omni is cloud-based software for product businesses that brings sales channels, inventory, point of sale, and supply chain management together in one system. It is built to simplify managing and fulfilling retail and wholesale sales across channels.

What languages does Cin7 Omni support?

Cin7 Omni supports 1 language: English.

What company sizes and industries is Cin7 Omni the best fit for?

The clearest fit is among small businesses, with mid-market teams also represented. Retail, apparel and fashion, wholesale, and consumer goods are the industries most represented in the positive user experience.

Company size — Small Business: The strongest concentration is among companies with 50 or fewer employees.
Company size — Mid-Market: Teams with 51–1,000 employees are also represented.
Industry — Retail and apparel: These are prominent segments, alongside wholesale and consumer goods.

How long does it take to implement Cin7 Omni across a team?

Implementation time varies, but 1–3 months is the most commonly reported timeframe. Other teams describe both quicker launches and longer rollouts.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less commonly reported
More than 12 months	Less commonly reported

What customer support options does Cin7 Omni provide, and how do users find the overall support experience?

Support includes 24/7 live-rep coverage, phone support, and digital help channels. The experience can be strong when teams reach a knowledgeable, helpful person, but users also describe slow ticket responses and difficulty getting timely help with complex or urgent issues.

What is the experience like for teams switching to Cin7 Omni from another tool?

Teams have moved to Cin7 Omni from QuickBooks products and a range of inventory and order-management tools, looking for stronger inventory control, broader functionality, or better connections across sales channels and accounting. The transition can bring useful consolidation, but the effort varies: some teams find onboarding well guided, while others face a steep learning curve or a longer, more involved setup.

What tools and platforms does Cin7 Omni integrate with, and how do these integrations help users get more value from the product?

Cin7 Omni lists 1 integration: QuickBooks Online. Integrations described in day-to-day use span e-commerce and marketplaces, accounting, and shipping or fulfillment:

E-commerce and marketplaces: Shopify, WooCommerce, and Amazon.
Accounting: Xero and QuickBooks.
Shipping and fulfillment: ShipStation and third-party logistics services.

These connections can bring orders, inventory, and accounting workflows together, reducing duplicate updates and helping teams keep stock and order information aligned across channels.

What features or capabilities could make Cin7 Omni even more useful?

More flexible reporting and smoother navigation would make Cin7 Omni easier to tailor to different teams’ workflows. Users would also benefit from more reliable, detailed synchronization across connected sales channels.

Reporting: Add more customizable reports, filters, and ways to combine or export the data teams need.
Usability: Make navigation, permissions, and common workflows clearer and more straightforward.
Integrations and syncing: Improve the consistency and depth of data synchronization, including richer product details and order updates.

G2 reviews are authentic and verified.

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Verified User

Small-Business (50 or fewer emp.)

11/3/2026

"Flexible Inventory Management with Standout Support, Though Onboarding Takes Time"

4.5/5

What do you like best about Cin7 Omni?

Just wanted to take a moment to highlight the amazing personality of Chamal Wettasinghe, who stepped in and successfully resolved my 3PL issue which was very critical and I was about to lose a huge profit if it was delayed. Absolutely excellent work. He's undoubtedly a valuable asset to the entire team, and having people with this level of dedication makes a real difference. Massive credit to Chamal! His tech mindset, commitment, sense of responsibility and willingness to go the extra mile truly deserve recognition. We need more people like him! Keep up the fantastic work legend! Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I find Cin7 Omni a bit complicated, and it takes time to adapt. Improving the onboarding process would be good. Review collected by and hosted on G2.com.

Matt H.

Small-Business (50 or fewer emp.)

11/9/2026

"Simple Inventory Management, Though the Interface Feels Dated"

3.5/5

What do you like best about Cin7 Omni?

I like that Cin7 Omni is simple and accurate Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I find the Cin7 Omni user interface a bit old-fashioned. It could probably do more to help me understand how to use it intuitively. Does not work easily for clients to log on and use Review collected by and hosted on G2.com.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

10/8/2026

"Client Marketplaces Made Easy"

5/5

What do you like best about Cin7 Omni?

Being able to offer our clients their own marketplace Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

It’s frustrating that we can’t generate our own reference number for sales orders. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/27/2026

"Seamless Shopify-to-Marketplace Sync for Inventory and Orders"

4/5

What do you like best about Cin7 Omni?

It connects Shopify and marketplaces, so inventory and orders update automatically in one system. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Product fields like descriptions, tags aren’t always fully synced, so updates can feel a bit manual across channels. A more dynamic, real time sync for richer product data would definitely make it stronger. Review collected by and hosted on G2.com.

Response from Lauren Cassidy of Cin7 Omni

Hi there! Thank you for your review and feedback. We'd appreciate learning more about your experience. If possible, please email marketing@cin7.com, our team would love to chat with you! Thanks again!

Jagdeep L.

Finance Manager

Mid-Market (51-1000 emp.)

7/1/2026

"Very Easy to Work With and Clear Direction Throughout"

5/5

What do you like best about Cin7 Omni?

Very easy to work with, and they provided clear direction throughout. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Nothing it was a great experience with Harsh Review collected by and hosted on G2.com.

thi L.

Small-Business (50 or fewer emp.)

4/21/2026

"Easy to Use, Needs Smarter Features"

3/5

What do you like best about Cin7 Omni?

I like that Cin7 Omni's interface is clear and not too complicated to use. I also found the initial setup to be easy and simple. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Some feature is not smart enough, like when I try to give access permission to one of the reports to our staff. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

7/28/2026

"Exceptional Customer Service—Chamal Wettasinghe Made It Hassle-Free"

4/5

What do you like best about Cin7 Omni?

the customer service, thanks Chamal Wettasinghe! He's very helpful and very accommodating. He reduced so much hassle in my last minute errand concern! Give him a raise! Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

not super user friendlt, its kinda complex for me but okay, Chamal was great! Review collected by and hosted on G2.com.

Starlet F.

VP of Content Operations

Small-Business (50 or fewer emp.)

6/8/2025

"Harsh Surti provided outstanding technical support for our Cin7 Omni software."

4/5

What do you like best about Cin7 Omni?

Great way to continuously monitor your business. Ease of use and reporting is great! Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Not having enough support in the US. However their technicians are top notch. Harsh Surti provided outstanding technical support for our Cin7 Omni software. Despite working across Central Time, Harsh remained relentlessly proactive—scheduling calls, sending detailed emails and follow-ups—and resolved a persistent login issue that spanned over a week. His deep product knowledge, patience and clear communication not only got me up and running but also demonstrated the high level of service Cin7 delivers. I’m happy to share this experience on G2 to help others make an informed decision about multichannel retail software. Review collected by and hosted on G2.com.

Nishant G.

Executive Recruiter

Small-Business (50 or fewer emp.)

11/21/2025

"All-in-One Platform That Empowers Business Growth"

4.5/5

What do you like best about Cin7 Omni?

Cin7 Omni brings various operational tools into one platform that is the best thing of it also its ERP tools help to develop business Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I personally thing the bugs issues and the customer support concerns are the things they should take care of Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/29/2025

"Okay most of the time"

3.5/5

What do you like best about Cin7 Omni?

Marketplace and Shopify API integration / team members Jean LeMunyon, Francis Suan, and Dennis Clarke Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Bugs, bugs that happen randomly and resolve itself (mostly happening at end of the month), worst onboarding experience. Last year my onboarding specialist left the company in the middle of onboarding, and brought in Baljeet Dhillon. She would not hop on calls or answer questions. basically dodged me until my 2 week free time after go live was complete. Can't send multiple tracking numbers to Shopify, can't send automated emails in Omni. I would hope to get a full onboarding experience to understand the capabilities of the system. We are probably not using all of the features. Review collected by and hosted on G2.com.

Response from Lauren Cassidy of Cin7 Omni

Hi there! Thank you for your review. Our team appreciates your input and would love to discuss further in an effort to provide you more support. Would you be able to email feedback@cin7.com to speak with a member of our team about your experience? We look forward to talking with you soon.