What do users say about QuickBooks Online?

What I like best about QuickBooks Online is how easy it makes managing my company's finances in one place. I can track income and expenses, reconcile bank accounts, generate profit and loss statements and balance sheets, manage accounts receivable and payable, and prepare financial reports. It saves time, improves accuracy, and helps me monitor the company's financial performance in real time. I also appreciate that I can access the system from anywhere and easily share financial information with my accountant. Review collected by and hosted on G2.com.

One thing I dislike about QuickBooks Online is that certain features can be hard to navigate, especially when I’m dealing with more complex accounting tasks like correcting transactions or reconciling accounts. I’ve also found that some reports take extra customization before they show the exact information I need. On top of that, the subscription costs can add up as the business grows. Overall, it’s a useful accounting tool, but smoother navigation, more flexible reporting options, and stronger customer support would make the experience even better. Review collected by and hosted on G2.com.

What I like best about QuickBooks Online is its user-friendly interface and the convenience it offers for managing day-to-day accounting tasks. Bank reconciliations, transaction tracking, and financial reporting are easier to manage in one place. The automation features save time, reduce manual effort, and help keep financial records organized and up to date. Review collected by and hosted on G2.com.

One thing I dislike about QuickBooks Online is that some features can be confusing to navigate, especially when handling complex accounting tasks. Occasional syncing issues with bank transactions and limited flexibility in certain reports can also be frustrating. Additionally, resolving technical issues can sometimes take time, and the subscription cost may feel high for smaller businesses. Review collected by and hosted on G2.com.

What I like most about QuickBooks Online is having payroll, invoicing, client information, and bookkeeping all in one place. It makes our daily work easier, more efficient, and organized. Review collected by and hosted on G2.com.

QuickBooks Online has limitations on notes and storage, and exceeding those limits can mean additional costs. It's not very affordable, especially for a firm with a large number of clients. For our workload, QuickBooks alone doesn't meet all our needs. Review collected by and hosted on G2.com.

I find QuickBooks Online easy to use, and setup was almost too easy—it was done quickly and efficiently. I like how quickly I can send or change a proposal and attach my terms and conditions so everything is in one place. The refund feature is super easy, and tracking my money makes it easier to see where it’s going and how it’s being spent. I also like being able to send invoices, keep track of my clients, and easily look back for their information and email addresses. The AI assistants are usually helpful, so I don’t have to call and wait to speak to a person. QuickBooks Online helped me file my taxes successfully the first and second time, which made it worth the investment for my small business and really saved me. Review collected by and hosted on G2.com.

I find the dashboard really overwhelming. I wish I could choose what I use and see everything cleanly. It shows things that aren't included in my plan, which is bothersome and confusing because I don't know what's included versus what I have to pay for. Also, every tab opens a thousand tabs. Review collected by and hosted on G2.com.

The core accounting works well. The bank feed with Chase pulls transactions in reliably, categorizing expenses is quick once rules are set up, and invoicing with QuickBooks Payments makes it easy for clients to pay online. The P&L and balance sheet reports are clear and save time at tax season. For a one-person consultancy it covers everything I need without an accountant doing the day-to-day. Review collected by and hosted on G2.com.

Pricing for existing customers. I’ve used QuickBooks Online since 2024, and my price went from $15 to $38/month. Meanwhile, new customers can get Simple Start for $15/month through Amazon Prime Business, which Amazon advertises as $275 a year in savings. When I asked support for the same rate, the best they could offer was 50% off for 3 months before going back to $38. Loyal customers end up paying more than twice what new ones pay for the same plan.

Price increases also come often, and the billing page is confusing. My payment history showed a “Live Bookkeeping” product name for months, when I was only on Simple Start. Competitors like Zoho Books cost less at their regular prices, so the lack of loyalty pricing is pushing me to consider switching. Review collected by and hosted on G2.com.

Its highly accessible because its a website. The interface is fine, though it changes constantly which isn't always great. The reliability has been mediocre. The real problem is customer service has steadily degraded over the years. In the beginning I could call somebody when things went wrong. But over the years that has gotten really bad. The banks integrations are mostly working, the pricing is not good. I do not like the AI features. Review collected by and hosted on G2.com.

The pricing model is predatory. Once they have your data in their system they can simply increase the price at any time. They are doing that now by 40% for Quickbooks online plus. They know that customers won't like it but they also know that the cost of migrating all the data is higher than the price increase. Once they have you locked in they will abuse that position of trust. This is a company that treats you like prey, not a customer. Review collected by and hosted on G2.com.

It’s easy to reconcile bank statements online, and the same goes for credit card statements. I also find it straightforward to use on any PC, since there’s no local software setup required. Updating to the latest version is simple as well. Review collected by and hosted on G2.com.

I dislike that sometimes some icons were not visible. Also, it used to log the user off constantly. Review collected by and hosted on G2.com.

QB online is superior to desktop, because it is easy to work from anywhere. As long you know your login info, you don't have to be stuck on a desktop in an office somewhere. This has allowed to continue working during things like car repairs and just waiting in my car for events/meetings to start. Review collected by and hosted on G2.com.

A couple of the downsides are that they no longer work with Melio because they have their own payment processing. I have three vendors that each month cannot be paid via QB online and I have to login to Melio separetley and process the payments. Review collected by and hosted on G2.com.

The functionality is there for managing the books for small local businesses, alongside an accounting firm for year-ends, etc. When I need more functionality, I utilize the Zapier integration or the extensive API service. QBO also has a pretty broad range of third parties it integrates with natively. I end up saving time and making fewer mistakes by automating my basic tasks. Pricing has been pretty good for our usage, it comes with all we need. Review collected by and hosted on G2.com.

The web version of QBO is the most reliable. I find the iOS/iPad versions to be buggy and slow, particularly, the bank transactions. Loading is slow, and working with the categorizing functionality is incomplete. While the interface is limited due to the size of some devices, more options could be available via menus. Review collected by and hosted on G2.com.

It’s easy to use, and uploading documents is fast. I also like the integration with other products, and the pricing feels fair. The technical support is great, and I’m able to stay in contact with other users who can share tips. The AI summary feature is helpful as well. Also, it can quickly refine/edit your search for transactions.. Review collected by and hosted on G2.com.

At first, it felt like a cumbersome product. However, after some trial and error (and with a bit of assistance), it became easier to use. That said, some of the summaries I tried to pull were still troublesome.

It tends to automatically categorize charges, which can add extra time when reconciling the books. For example, a cash app transfer may be treated as an ATM withdrawal, or a wire transfer may be listed as a DRAW. We’re still working through the mislabeling of these transactions.

It may also offer to match transactions; however, if it’s an Intuit payment, the breakdown disappears. The client I was using it for didn’t have QuickBooks Payroll, so it was supposed to be an easy search to find where the funds came from (one or many sources). Unfortunately, I wasn’t able to find a solution.

Going forward, I’m not going to keep syncing the statements to QB multiple times if a transaction is missing. In the future, I also won’t match transactions, since it shows as a manual transaction and ends up disrupting the flow. Review collected by and hosted on G2.com.